Customer Reviews for U-Haul Moving & Storage of Lake St Louis

2,854 reviews

1200 S Outer Rd   O'Fallon, MO 63368
(Across the street from Firestone)

(636) 614-0930

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(636) 614-0930

1200 S Outer Rd
O'Fallon, MO 63368
(Across the street from Firestone)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was always clean and well lit.

patrick alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Cassells 
Rating:
4.0

We were not offered any type of compensation due to the trailer leaking. We were just told they would look at it.

Jayne Shaw 
Rating:
5.0

Customer did not leave a comment.

Daniel Bruneio 
Rating:
5.0

Customer did not leave a comment.

Angela Hickam 
Rating:
5.0

Customer did not leave a comment.

Kobba James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Allen 
Rating:
5.0

Customer did not leave a comment.

Colleen OBrien 
Rating:
5.0

Plenty of inventory, friendly and courteous.

Otha Easley 
Rating:
5.0

Customer did not leave a comment.

Kyle Bazzell 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MAY 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY VANHOUSEN 
Rating:
5.0

Customer did not leave a comment.

Arianna Dicken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra Bailey 
Rating:
5.0

I have no idea. Everything was great!

jefferey Bushman 
Rating:
5.0

Great services always friendly,, and helpful, make sure you get the right trailer for what you're hauling. I keep coming back and l recommend everyone who asks or l knows that might need a trailer. Thank you

Charlet Gronewald 
Rating:
5.0

Customer did not leave a comment.

Susan Whitehead-Clark  |  Overall Experience 
Rating:
5.0

Helpful staff with well maintained facility

Dan Heger  |  First Impressions 
Rating:
5.0

Great place

Donald Collins 
Rating:
4.0

Customer did not leave a comment.

Julia A McIntosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl Bryant 
Rating:
5.0

Nothing that I can think of right now.

Ken Kaibel 
Rating:
4.0

Customer did not leave a comment.

John Regensburger 
Rating:
5.0

Customer did not leave a comment.

Larry Klutenkamper 
Rating:
5.0

Customer did not leave a comment.

Bill Clayton 
Rating:
5.0

The customer service representatives were quick to help me out, with the best prices around. Logan even showed me to the unit, which was very helpful considering how large the maze of units is. Thank you!

Arianna Dicken  |  First Impressions 
Rating:
5.0

Uhaul really has the storage business dialed in they've thought of everything. Right down to the bathrooms that are available on every floor of the climate controlled storage.

James Kerker  |  First Impressions 
Rating:
5.0

Very friendly

MIKE WALDREP 
Rating:
5.0

Great experience here as always. Robyn is always so helpful and a pleasure to work with.

Tamara Christian 
Rating:
5.0

Customer did not leave a comment.

Marcus Weers  |  First Impressions 
Rating:
5.0

A great rental location! They have everything you might possibly need. The staff is friendly and helpful.

James Burchett 
Rating:
5.0

Easy check out and check in

Bryan Savoy 
Rating:
4.0

No one @ the service desk, or inside the store even though there were @ least 3 employees. Took awhile, but they took care of us once they were aware we weren't being helped

KENNETH STRICKLAND 
Rating:
5.0

Robin and her crew are great. Very polite, helpful and fast. I only rent from this location.

Gregory Hake 
Rating:
5.0

The staff at this location are always friendly and helpful; they know what they're doing and assist in all matters and questions. They make sure the experience is a positive one. Your automated transportation system that sends messages to clients tho . . . that is a whole new problem. The message that you can be refunded $500 if you pick up a preloaded trailer, comes across as a scam. And the message that states you can pick up the truck the evening prior to your scheduled date at no additional charges, didn't work either -- in fact it became rather ugly on my part, as I believed I could, came in with another individual to do so and was told it wasn't on the orders. Then it pushed my blood pressure up and attitude as well. Even tho your service rep in store continued to be as courteous as possible. I was almost home and your service rep called back and said it was an error on the part of transportation and I could pick it up -- I wasn't driving another 30 minutes back to get it at that point until the next morning.

velvet leblount 
Rating:
4.0

Customer did not leave a comment.

Linda Havenar  |  Online Move In 
Rating:
5.0

Very easy doing business with this establishment. All employees are very friendly and helpful.

MARK GAMES 
Rating:
5.0

Customer did not leave a comment.

Lawrence Weygandt 
Rating:
5.0

Customer did not leave a comment.

Steven Englert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Boehme 
Rating:
5.0

Customer did not leave a comment.

DENNIS HOLDMEYER 
Rating:
5.0

Customer did not leave a comment.

Lenitra finch  |  Overall Experience 
Rating:
4.0

My only complain is that the computer system is really bad. We tried to get a single, large rental, but only small ones were available. The result was we rented two small ones and when we emptied one, we couldn't end payment for the empty one because of the system. Also, despite trying for months, autopay never worked. I had to manually pay every time.

Nathan Weaver  |  Overall Experience 
Rating:
4.0

I see the vehicle is clean but not well maintained, i experienced below problems with the vehicle. Unable to adjust side mirrors and had difficulty in checking the vehicles following. Especially passenger side mirror didn’t help much as unable to adjust as needed. Vehicle produces so much noise while driving and very slow pickup. And there is a delay in breaks response, if I apply breaks here it stops after 10-15 seconds. And the vehicle in not smooth to drive.

Vignesh Vijayakumar 
Rating:
5.0

Everyone was super helpful and friendly. Great customer service and very fair pricing

MARK GAMES 
Rating:
5.0

A good overall experience, staff was friendly & the facility was clean & we felt safe to be there even late at night.

Kristel Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irene little 
Rating:
5.0

Rented here before and always a great experience. Staff is helpful and don't seem to be in a rush to move on. Location is convenient as well. I'll be back again.

DARIN HAMPSHIRE 
Rating:
4.0

The guy who hooked up my trailer didn't tighten the locking mechanism so the trailer could have fallen off at any point thank God it didn't

Dillon Kelch 
Rating:
5.0

Customer did not leave a comment.

virgil hill 
Rating:
5.0

Very good service

Yevgeni Krotin 
Rating:
3.0

It must be 24 hours in order you can go to unit any time because some times you wanna go after normal hours and you can’t access to your unit

Ysidro Leon  |  Overall Experience 
Rating:
5.0

Great experience from start to finish.

Christy Li 
Rating:
4.0

Oil change light was on. Cargo area was dirty, had not been swept out.

Robert Swanbum 
Rating:
5.0

Customer did not leave a comment.

mike baue 
Rating:
5.0

Everything was on point

Deven Simms 
Rating:
5.0

Customer did not leave a comment.

Scott Wightman 
Rating:
5.0

Customer did not leave a comment.

Joseph Hovanessian 
Rating:
5.0

Extremely helpful wonderful people. I feel my property is secure

Steven Cole  |  First Impressions 
Rating:
5.0

Lady’s that work in the store were very nice and helpful. Was in and out.

Kyle Smith 
Rating:
5.0

Customer did not leave a comment.

Lawrence Weygandt 
Rating:
5.0

Best place ever to rent equipment. Everyone was super nice and helpful,!! I had issues with my scheduling and they made it so easy and helped me out.THANK YOU!!

Tom Biondo 
Rating:
5.0

Very helpful staff, general manager was especially helpful, would definitely go back there anytime I needed another rental

Ross Mulder 
Rating:
5.0

Appliance dolly wheel wouldn't roll properly made the job hard

FLINT CLARIETT 
Rating:
5.0

Very nice, friendly and helpful staff.

Patricia Clay 
Rating:
5.0

Customer did not leave a comment.

DeAnn Ehlers 
Rating:
5.0

Customer did not leave a comment.

Carrie Clayton-Swanbum 
Rating:
5.0

Customer did not leave a comment.

Wade Rothermich 
Rating:
5.0

I set up truck on the app, but my preference was to talk with someone at pickup. The people I connected with were great. I would go back as soon as I have a need.

Jeff Overton 
Rating:
5.0

The Lake St. Louis U-Haul facility is a tremendous asset to any business person or householder, from its impressive selection of trucks and trailers for any moving project, to all its friendly, knowledgable problem-solvers on staff ! Big "Thanks !" to Robyn, Kayla, Andrew, Tommy, and Logan for all your help.

MARK RAYFIELD 
Rating:
5.0

Very friendly

Julie Brown 
Rating:
5.0

Customer did not leave a comment.

Steven Saulich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Majors 
Rating:
5.0

Great overall experience.

Jennifer Martin  |  Overall Experience 
Rating:
5.0

Rental was great. Staff very helpful when picking up and returning.

Robert Ross 
Rating:
5.0

Customer did not leave a comment.

Scott Wightman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dmytro Ileiko 
Rating:
5.0

Customer did not leave a comment.

Theodore Chrun 
Rating:
5.0

Customer did not leave a comment.

Kristian Welker 
Rating:
4.0

Having all the loading dock slots filled with empty trucks was not helpful at all.

Richard Powell  |  Overall Experience 
Rating:
5.0

Fast, easy checkout. Thanks

BRUCE HOWARD 
Rating:
5.0

Quick pickup and drop off. No issues, excellent service.

BRUCE SHAWGO 
Rating:
5.0

Customer did not leave a comment.

Nancy Neske 
Rating:
1.0

They sent out they sent us out in a vehicle that had a flashing check engine soon, light on, and then tried to charge us when it actually broke down

Sonia Calderon 
Rating:
5.0

Customer did not leave a comment.

Gary Moreau 
Rating:
5.0

Customer did not leave a comment.

juan raninze 
Rating:
5.0

Customer did not leave a comment.

brad white 
Rating:
5.0

Customer did not leave a comment.

Kathleen Monteith 
Rating:
5.0

Customer did not leave a comment.

Amy Berry 
Rating:
5.0

Customer did not leave a comment.

James Jasinski 
Rating:
5.0

Customer did not leave a comment.

Sunil kumar 
Rating:
5.0

Customer did not leave a comment.

becky colbert  |  Overall Experience 
Rating:
5.0

Robin is so polite and knows her job very well.

Charlet Gronewald 
Rating:
5.0

Thank you Great Services

laura lenix 
Rating:
5.0

Customer service was awesome

Brian McKinney 
Rating:
5.0

Very nice and helpful at check in

Bret Sinak 
Rating:
4.0

Dolly wingnut setup was not easy to open with hand. Had to get tools from neighbors to open. Also tightening did not work and had to carry dolly in my car trunk.

Vijaya Kumar Mannepu 
Rating:
5.0

Customer did not leave a comment.

Ramsatish Veluguleti 
Rating:
5.0

The employees were heading home for the day but kind enough to get out of their car and tell me where to part the truck.

Heather Sherwood 
Rating:
5.0

Everything was great! Thank- you! Having had to schedule and reschedule many times everyone was very helpful and accommodating! Thank you! Merry Christmas and Happy New Year!

JERI COLE 
Rating:
5.0

Customer did not leave a comment.

Archie Luss  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billie Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Asher 
Rating:
5.0

Customer did not leave a comment.

Dennis Turner 
Rating:
5.0

Customer did not leave a comment.

Elijah Lloyd 
Rating:
5.0

Simple rental process and friendly service. Super ez return.

THEODORE SCHEFF 
Rating:
5.0

Customer did not leave a comment.

Steven Simons  |  First Impressions 
Rating:
5.0

Super clean!!!!!

kathy kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Behrens 
Rating:
5.0

Customer did not leave a comment.

Dan Boes 
Rating:
4.0

Customer did not leave a comment.

Paul Shiang 
Rating:
5.0

Customer did not leave a comment.

Roby Sisk 
Rating:
5.0

Honestly, I was anticipating something in my three containers to be damaged or broken during the long move from LA to St Louis, but everything arrived perfectly. The staff during the entire process was really great. I am super impressed.

Amy La Boube 
Rating:
5.0

Customer did not leave a comment.

Paul Moxley 
Rating:
5.0

Customer did not leave a comment.

Roger Wilson 
Rating:
5.0

Robin was wonderful to work with

Karen Zuehlke  |  Overall Experience 
Rating:
5.0

This crew was exceptional!! We were very happy with their services, experience, on time delivery, and above and beyond the call of duty!!! Will always consider LeSane Curtis again!!

diane sheakley 
Rating:
5.0

Everything was fine.

Robert Nickerson 
Rating:
5.0

Customer did not leave a comment.

Scott Boettler 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Aston 
Rating:
4.0

Customer did not leave a comment.

Rodney Novak 
Rating:
3.0

The location for pick up changed in distance. I drove less than 30 miles with the added distance. I was told to fill up to full. I stopped it after 4 gallons. Very irritating to be cheated

Frank ONeill 
Rating:
5.0

Customer did not leave a comment.

anthony luckett 
Rating:
3.0

Customer did not leave a comment.

Matthew Lindsey 
Rating:
5.0

Customer did not leave a comment.

Tevin Lewis 
Rating:
5.0

Enjoyed leaving my belongings in the storage unit. It was always comfortable in the building. Climate control was very nice. Never saw any bugs.

Diane Theohar  |  Overall Experience 
Rating:
4.0

The equipment was clean but I would say not well maintained, one thing that I do not like is receiving the vehicle with a less than full tank of gas. It is unfortunate that you rely on the customer to gauge how much fuel to put back in. The suggestions (if followed) result in more fuel going into the vehicle. The last rental I had was "just under" a quarter tank and within 5 minutes of renting it the low fuel indicator came on. I was asked to return it at a quarter tank. This was not fair at all. Justin Politte 636-293-1474 justinpolitte@gmail.com

Justin Politte 
Rating:
5.0

Great staff, very helpful.

Philip Heitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Van Buren  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful.

Christy Stenberg  |  First Impressions 
Rating:
5.0

When I start my furniture at two years ago when your human control units in the same location everything was beautiful and perfect. That’s why I went back to the same place that IWhen I start my furniture at two years ago when your human controlled units in the same location everything was beautiful and perfect. That’s why I went back to the same place that I used before.

Marilyn Matlock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Long Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josefa Avila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phil mccormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Krumwiede  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Graser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Mosby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony feenstra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris senn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil mccormick  |  First Impressions 
Rating:
5.0

Robyn was amazing to work with! She went above and beyond to ensure my unit was safe and was very accommodating and helpful during my moves.

Heather Dickherber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Melton  |  Overall Experience 
Rating:
5.0

Entire building was amazingly clean and well run. Staff were helpful and friendly. This whole facility and crew were unlike any UHaul business we have ever used and could be a model for how your business should be run!!

Harry Hilton  |  Overall Experience 
Rating:
5.0

Staff was great to work with…

Andrew Wright  |  Overall Experience 
Rating:
5.0

Kayla was so knowledgeable and helpful throughout the entire process. It was a last minute reservation for an emergency situation and Kayla was able to make the process easier.

JAMIE BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Robinsin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEA FREISE  |  First Impressions 
Rating:
5.0

The woman who helped me was so wonderful explaining all of the features and issues.

Connie Luzwick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Lessnau  |  First Impressions 
Rating:
4.0

I’m disappointed that I was charged $119 for The until when the sign right beside the desk started $109 Isn’t that false advertising?

Kevn Dekker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Mitchell  |  First Impressions 
Rating:
5.0

All the workers were so nice!

Riley McCartney  |  First Impressions 
Rating:
5.0

The process of renting a unit was very easy and the staff was very friendly and helpful. Overall it was a good experience.

Angela Lindsey  |  Overall Experience 
Rating:
5.0

I could not have been more pleased with the way things went

Mary Horvath  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill Cline  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim Oconnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry bernhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Knehans  |  Overall Experience 
Rating:
4.0

I was not happy with my truck rental experience.

Rick Sexauer  |  Overall Experience 
Rating:
5.0

This store is very well Maintained professional friendly. The staff is great

Bennie Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barry bernhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie McCormick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Marty  |  Overall Experience 
Rating:
5.0

The manager went above and beyond for me.

ANDREA INGOLDSBY  |  Overall Experience 
Rating:
3.0

I was disappointed to find upon move-in that rather than having the 10’x15’ unit I reserved, I was being moved into two units totaling 10’x15’. This was not disclosed to me prior, and had I known there weren’t actually any 10’x15’ units available I would have gone with a different facility. I did not have a choice at that time, however, since I had just completed a cross-country move and had less than 24 hours to return my truck.

Erika Tucker  |  First Impressions 
Rating:
4.0

the alarm went off each time I entered in spite my signing in

Joan Mass  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick Sexauer  |  First Impressions 
Rating:
5.0

Dave was my rep and I will say, he was very respectful, kind, and professional. It’s not every day you get this kind of service. He is definitely an excellent employee.

Diana Van Buren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Willers  |  First Impressions 
Rating:
5.0

Professional Courteous Service

Bennie Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Pettie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shea Peffly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Hodson  |  Overall Experience 
Rating:
5.0

David, very helpful throughout entire process. Gave me a tour and showed our unit 3131 and the access process. Thanks, John

JOHN BUTLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam mcway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonell smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reshawnda Stutts  |  First Impressions 
Rating:
5.0

Even cleaning staff carried out their work professionally and with a business like manner. Very impressive

Wesley Morgan  |  First Impressions 
Rating:
5.0

The General Manager, Robin is amazing. U-Haul is lucky to have her.

Tina Hoover  |  First Impressions 
Rating:
1.0

I visited the store and made my reservation. Two weeks before the check-in date, I received a cancellation notice in my email. This happened, because the manager keyed in the wrong date for my arrival. I called, and the assistant manager, Robyn, I think, was supposed to have set it up correctly. I called on Wednesday two days before to reserve a box truck, and when I called, they could not find my unit storage rental! I had a nine minute conversation with a young man, who reserved a storage room for me again, luckily, there was one to be had. Also reserved a truck for me. I called on Thursday and asked if I could move the reservation up a day. Only to find that they could not find a reservation again. So a lost reservation, two employees confirmed that I had a reservation, and then when I made that phone call on Thursday, I found it. There was no reservation again. When my son went to pick up the truck on Thursday afternoon, they couldn’t find the reservation. When he arrived at the storage facility in Lake St. Louis, they could not find a reservation, and I had to reserve one on the spot again. This was just a terrible experience, had they not had extra units available, I would’ve been in a very difficult situation. On top of that, no one that I spoke to seemed very concerned that these reservations were confirmed, verbally, and not actually made.

AARON CHAVIS  |  First Impressions 
Rating:
5.0

Absolutely adored my time with U-Haul. The staff helped me during a critical and traumatic period in my life and made life so much easier! From the office staff, to the janitorial staff, to the truck staff, everyone was helpful, compassionate and kind. Couldn’t ask for better service.

alyssa bressi  |  Overall Experience 
Rating:
4.0

I've had my unit for several years. I didn't have any problems until recently when the elevator was out of service for almost a month. I was finally able to get all of my things out of storage. Very friendly, climate controlled and 24 hour security. I would highly recommend this facility.

Rebecca Lehan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG GEORGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Davis  |  Overall Experience 
Rating:
5.0

Fast service kind staff made moving easier

Trina Partl  |  Overall Experience 
Rating:
5.0

Great experience with a wonderful staff! Very helpful and friendly! The manager was very hands on as well. The staff answered my questions and addressed all my needs. I really appreciate them showing me the differences in the size of the storage units as well as showing me what I needed to do to access the my unit after hours. The storage units were also very clean. If I need storage or a rental truck again, I’ll be sure to go back to this same location.

Wade Johnson  |  Overall Experience 
Rating:
5.0

Very professional staff and good security.

Patrick Reece  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donte Speed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donte Speed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morris Falkoff  |  Overall Experience 
Rating:
5.0

Robyn really went above and beyond very excellent in Customer service !!!!!

Roy Aston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rayfield  |  Overall Experience 
Rating:
5.0

Very pleased, inconvenient

James Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karon Dunavan  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful so far.

LaDonna Darks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike Swindler  |  Overall Experience 
Rating:
5.0

Helpful staff. Extremely polite. The best facility I’ve ever visited

Brent Mcadams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Rayfield  |  First Impressions 
Rating:
5.0

Customer service was top notch at this location! Clean, new and super convenient!

Kim Matreci  |  Overall Experience 
Rating:
5.0

Everyone is always friendly and the place is always clean when I go in every one says Hello and they do remember you and they always answer your questions and very helpful

joann soehngen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PANDORA MARBLE  |  Overall Experience 
Rating:
5.0

Great people!! Clean, safe.

Alice Hawes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE HOFFMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda fung  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Tom  |  Overall Experience 
Rating:
4.0

It's a little pricey

joe campell  |  Overall Experience 
Rating:
5.0

always clean and staff very friendly, helpful and professional

Sybil Bowen  |  Overall Experience 
Rating:
5.0

Adrian is as amazing! We pulled in dirty and tired from traveling for 3 days. He whipped the trailer in to the bay while he modestly commented on how he was not that good at backing up a trailer and then escorted us to our box. The whole process was painless. Thank you from two weary travelers!!

Amy Kromer  |  First Impressions 
Rating:
5.0

I really enjoyed using this Uhaul storage facility. It was very convenient and easy access to this location. It was a great help that I needed for 5 months to store all my belongings. The staff was very friendly and helpful from the start of my purchase and when I no longer needed the storage unit and was ready to cancel.

Kim Schrader  |  Overall Experience 
Rating:
5.0

Good customer service very clean was very pleased with my new storage unit.

Pamella Ingram  |  Online Move In 
Rating:
5.0

Thank you for your friendly and efficient assistance.

Mary Schaper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Callahan  |  Overall Experience 
Rating:
5.0

This facility is above and beyond!

marian lonning  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Neske  |  Overall Experience 
Rating:
5.0

The staff were exceptionally accommodating. I got there pretty close to close, my husband called ahead to get things rolling. Both employees were friendly & had good customer service even though it was last minute! Exceptional service!! (& they were only there an extra 5 minutes!)

Kristel Morgan  |  First Impressions 
Rating:
5.0

Robyn was amazing and extremely helpful and friendly. The grounds were extremely well kept and clean. Rob and Steven were awesome as well. Highly recommend this location for storing your goods.

Aubrey Moore  |  Overall Experience 
Rating:
5.0

Everyone is helpful and friendly and easy access and the place is always clean supple everything you need

joann soehngen  |  First Impressions 
Rating:
4.0

I love this uhaul facility. I have used it before and I will use it again, when needed. However the man working the desk when I went to close out was rude. The first time I was treated like that by a uhaul employee

Beverly Myers  |  Overall Experience 
Rating:
5.0

Very nice and funny , they do very good

Michael Hamilton  |  Overall Experience 
Rating:
4.0

Do not like that you do not refund any amount when rental of storage unit is ended mid-month. Do not like that you do not give a receipt when the lock is returned. I asked for one and was told we have no way to do that...

Lois Loyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Clarke  |  Overall Experience 
Rating:
5.0

The guys were excellent. Friendly & efficient. Would definitely use them again!

GLORIA LACROIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rayfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Eldredge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Lafaver  |  First Impressions 
Rating:
5.0

Peter was awesome. Very helpful and great representative for your company.

KATHLEEN BURCH  |  First Impressions 
Rating:
4.0

Had some troubles with the computer and other tech issues at the beginning but that is not anybody's fault. And your prices are certainly on the high side. You pay for the name.

Roxane Wolff  |  Overall Experience 
Rating:
5.0

I have highly recommended your facility to my friends and family. Your staff is friendly and I was always treated very professionally

Mary Ann Lambrechts  |  Overall Experience 
Rating:
5.0

This is my first time renting storage space & the gentleman who set it up was extremely helpful & so nice!!!

kathy kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN SCHNEIDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josefa avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Graser  |  First Impressions 
Rating:
5.0

Great people and very friendly

Kevin Feeney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Leeson  |  Overall Experience 
Rating:
5.0

Never had any problems

Lashondra Kitchen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Ballard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Young  |  First Impressions 
Rating:
5.0

Staff was very friendly and a big help! And I love the recycling area yous have!

tina forys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Gerow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus Crocker  |  Overall Experience 
Rating:
5.0

Good work thanks!

DANILLE GLADNEY  |  Overall Experience 
Rating:
5.0

Great group of employees, friendly and helpful.

Linda Hecht  |  Overall Experience 
Rating:
5.0

Very nice staff and well maintained facility.

Diana VanBuren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jill carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Dierks  |  Overall Experience 
Rating:
5.0

Robyn was very nice and helpful with setting up my storage unit. Getting my truck was super quick and easy also! Less than 5 minutes. Highly recommend!

Taylor Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAYLA HEPPE  |  Overall Experience 
Rating:
5.0

After recent flooding, Uhaul came through with everything we needed, boxes, tape, truck rental. They even gave a free 30 day storage rental! Thank you uhaul for making a difficult time a little easier!

Debbie Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Gainer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda hlatko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Schrader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana VanBuren  |  First Impressions 
Rating:
5.0

The young man that helped me was very kind, helpful,also answered all my questions.

Charlotte Farkas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Miller  |  Overall Experience 
Rating:
5.0

Thank you for making this easy

Bernardo Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Minges  |  Overall Experience 
Rating:
5.0

Agent was very courteous and helpful

ERIC OLSEN  |  First Impressions 
Rating:
5.0

Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.

Cheryl Groves  |  Overall Experience 
Rating:
5.0

I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.

Roxane Wolff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Pfalz  |  First Impressions 
Rating:
5.0

I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiez

Lisa Rodriguez  |  Overall Experience 
Rating:
5.0

This is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!

CHRISTOPHER THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan Bascio  |  Overall Experience 
Rating:
5.0

Staff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!

Joe Callahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Shea  |  Overall Experience 
Rating:
5.0

Robin was so helpful and made a stressful move not stressful for this portion .

Susan Mabrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith Mayorga  |  Overall Experience 
Rating:
5.0

Staff & management were exceedingly helpful and i will recommend this facility!

Jenny Hill  |  Overall Experience 
Rating:
5.0

Everything was excellent and the staff was very professional and helpful.

Richard Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Nickels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Hopen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benny Merritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNE SORBEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy koehler  |  Overall Experience 
Rating:
5.0

This facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.

Bob Amelotti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Browning  |  Overall Experience 
Rating:
5.0

All the people I dealt with were courteous and friendly. Great experience.

Steve Wieberg  |  Overall Experience 
Rating:
5.0

We had three storage units at the O’Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis

richard morton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Zinselmeier  |  Overall Experience 
Rating:
5.0

The staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.

Malik Tedesco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy King  |  First Impressions 
Rating:
5.0

There was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.

Philip Schonhoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany Moody  |  First Impressions 
Rating:
5.0

I never had a problem and if I ever need storage again, U-Haul will be my first choice.

Pamela Morgan  |  Overall Experience 
Rating:
5.0

Very nice start up experience.

Paul Schoenberg  |  First Impressions 
Rating:
5.0

Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.

JOSEPH THRELKELD  |  First Impressions 
Rating:
3.0

Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.

Erik Smith  |  Overall Experience 
Rating:
5.0

I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!

STEVEN HOVEN  |  Overall Experience 
Rating:
5.0

My overall experience was amazing. Everyone at this location was friendly and helpful.

Suzanne Arnold  |  Overall Experience 
Rating:
3.0

Assistant manager was rude, very unfriendly. Needs social skills.

Theresa Graham  |  Overall Experience 
Rating:
5.0

Robyn was so extremely helpful

Sarah White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Shea  |  First Impressions 
Rating:
5.0

Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.

Lisa Styles  |  Overall Experience 
Rating:
5.0

I am very happy with this facility.

Philip Schonhoff  |  Overall Experience 
Rating:
4.0

Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!

Mary LaPak  |  Overall Experience 
Rating:
5.0

Great sales reps

dennis swan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Sauls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cimone HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane czarnecki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn Durette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA MATISTIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Nichols  |  Overall Experience 
Rating:
5.0

Taylor was very sweet and helpful! Everyone made the experience convenient for us.

KESHIA GOLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT INGRAHAM  |  Online Move In 
Rating:
5.0

1st time using a storage area, In the customer service was great!

Clifford Anderson  |  First Impressions 
Rating:
5.0

Andrew was so nice and helpful.

Sarah White  |  First Impressions 
Rating:
5.0

The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.

Alanna Zeiler  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service as well as a convenient location.

Joshua Fry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Pontious  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike wascisin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP SCHONHOFF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peg O'Meara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shari Badolato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret Sinak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike wascisin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tera tentschert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Rashid  |  Overall Experience 
Rating:
5.0

Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!

mary cooper  |  Overall Experience 
Rating:
2.0

Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbooking

Donald Puder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Winkle  |  First Impressions 
Rating:
5.0

The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.

Mary Ann Lambrechts  |  First Impressions 
Rating:
5.0

5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.

Robert Blackburn Jr  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.

Cynthia Mounts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James johnston  |  Overall Experience 
Rating:
5.0

All employees were very nice and helpful and very clean and bright.

Douglas Kohnen  |  Overall Experience 
Rating:
5.0

My own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,

Peggy Ruffin  |  Overall Experience 
Rating:
5.0

Very clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!

CASEY WHALLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SCHANTZ  |  Overall Experience 
Rating:
5.0

Ty

tammy novak  |  First Impressions 
Rating:
5.0

Would recommend this to a friend!

Mary barnhouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Horstdaniel  |  Overall Experience 
Rating:
4.0

The garage door didn’t work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.

Judy Eisenbeis  |  Overall Experience 
Rating:
5.0

Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.

Kenneth Tow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brain Latham  |  First Impressions 
Rating:
5.0

Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.

Tori Webb  |  First Impressions 
Rating:
5.0

Employees are so helpful and friendly.

Bonnie Thornton  |  First Impressions 
Rating:
5.0

Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.

mary cooper  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Taylor Gittemeier  |  Overall Experience 
Rating:
5.0

So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.

ALICIA PAYNE  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly.

Richard Hamilton  |  First Impressions 
Rating:
5.0

Great facility with super friendly staff.

Damon Bryant  |  Overall Experience 
Rating:
5.0

I have rent at other uhaul storage places before. This one is by far the beat one I have rented Robin and her staff are fantastic I can’t give them enough stars for all their help Thank you Lake St. Louis team you are wonderful!!!!!!!!!!!!!

Patricia Crawford  |  Overall Experience 
Rating:
1.0

Booked a 10x15 unit a month in advance of our move. The day-of I’m told that our 10x15 is really three different 10x5 units. Unacceptable. If you didn’t have the space just tell me and I would have looked elsewhere.. Moving is stressful enough without games like this. Thankfully, I was able to quickly find a true 10x15 space with a nearby competitor and route our delivery there. I know U-haul doesn’t care about the lost business because you are obviously full up, but my family will never use you again and I will tell this story often. You are not the only provider any more and need to treat your customers better. Also, the place I ended up moving into was 15 degrees cooler, cleaner and less hectic. Turn down the A/C!

Dan Hallin  |  Overall Experience 
Rating:
5.0

Tara was seriously just the best. When the U-box department at the Spanish Lake location failed to deliver my U-boxes or even call me to tell me they weren't coming (less than 24 hours before movers were supposed to come) I anxiously called the Lake St Louis U-Haul and explained to Tara what my situation was. She was amazing and just took care of everything. She got me a truck and two storage units set up for the very next day in about 15 minutes. Cool as a cucumberand just sweet as pie. There should be more people like her at U-Haul because she knows exactly what customer service is all about! I had a really good experience and I would definitely recommend this location!

Tera Baker  |  First Impressions 
Rating:
4.0

Friendly people

Diane Theohar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonso Arguello  |  First Impressions 
Rating:
5.0

I was impressed with my overall experience at this specific Uhaul location and what must be the corporate uhaul operation plan. It was modern , so clean, convient to get in and out and all types of supplies on hand to purchase plus staff always helpful if needed. Only one critique at the Uhaul in Florida they had a spot to return old boxes to to give to others but this one did not? However, I am still looking into if Uhaul is a public company and will buy stock!. A very smart well-run company !

rick anello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Hosack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary lou williams  |  Overall Experience 
Rating:
5.0

Very helpful staff! Can't wait to store more stuff!!!

ann denslow  |  First Impressions 
Rating:
5.0

Very good customer service.

Kevin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Rashid  |  First Impressions 
Rating:
5.0

Very clean and staff was great.

kelly parker  |  Overall Experience 
Rating:
5.0

Thank you Robyn.

Finishing Touches  |  First Impressions 
Rating:
5.0

Robyn was amazing!!! Above and beyond helpful and professional. You have a hidden gem with her.

Tracy Elick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNE SORBEL  |  First Impressions 
Rating:
5.0

One stop return,store and pickup it gets no better. Staff was super nice and helpful. Highly recommended

Deborah Young  |  Overall Experience 
Rating:
5.0

Awesome customer service

Antoine Cade  |  First Impressions 
Rating:
5.0

Ease of access and cleanest facility I have ever seen.

Dan Cattron  |  Overall Experience 
Rating:
5.0

The staff kindly helped us check in after hours after having a difficult day with a UHaul trailer & road assistance that caused a 4 hour delay.

Amy Buettner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pepper Hohenshell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Clarke  |  First Impressions 
Rating:
5.0

Great storage experience. 5 stars. However, when I rented a trailor to empty storage it was a disaster from start to finish. Booking to drop off.......I give it a 0 stars......

Terry Westbrook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Hemann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette Missey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly parker  |  First Impressions 
Rating:
5.0

The gm is awesome. She did a great job.

Jana Willison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Foskett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Woods  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful, friendly and overall great!

Susan Melvin  |  Overall Experience 
Rating:
5.0

Always clean and secure. Only issue we ever had was parking near the door for pick up or drop off

Ann Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raeann Gundelfinger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pat massano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Chmelik-Grayer  |  First Impressions 
Rating:
5.0

Great facility!

Dan Cattron  |  First Impressions 
Rating:
5.0

good staff friendly and knowledgeable.

Jonothan Schwab  |  First Impressions 
Rating:
5.0

Great place, very clean, very nice employees.

Tracy Elick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karon Dunavan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela Giesmann  |  Overall Experience 
Rating:
5.0

Robin has been just wonderful to work with. All companies needs employee's like her. I would give her a job in an instant. Would recommend them to anyone need to move or store items. Yes worth a 5 star review.

BETTY woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Nasky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dave mack  |  Overall Experience 
Rating:
5.0

The entire process of renting, storing, and moving out were flawless! The gentleman who cleans does an outstanding job keeping your facility spotless. When we were cleaning out one of our storage rooms, the staff were attentive and asked if needed anything to make our move easier. Please continue to operate this way - you'll soon have a waiting list for people wanting to store their possessions at your facility. Thank you!

Matthew Zahradka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander White  |  First Impressions 
Rating:
5.0

Awesome facility, will definitely recommend it to anyone needing any type of storage or moving.

Scott Deruntz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Leach  |  Online Move In 
Rating:
5.0

Each and every time when i called or met in person it was a great experience. Everyone was helpful in many ways. The u-haul trucks were clean and ready to go. Thank everyone there of the help they gave us in these stressful times. You have a blessed holiday season. Sincerely, Tim Dickherber

Timothy Dickherber  |  Overall Experience 
Rating:
1.0

Everything was great but none of the employees wear masks which is why I’m giving them one star.

Katherine Farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rich lawton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Moeller  |  Overall Experience 
Rating:
5.0

We are so glad we chose this UHaul. Employees were excellent.

Deborah Weiss  |  Overall Experience 
Rating:
5.0

Robyn is one of the best customer service reps. I have ever met. The staff was also great. Wonderful experience! Sincerely, Bud Paige

Bud Paige  |  Overall Experience 
Rating:
5.0

Every person I talked to over the course of time was very friendly and helpful. Awesome 👌!! Thank you!

Tim Peters  |  Overall Experience 
Rating:
5.0

Staff was helpful and facility was clean.

Kathryn Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Deruntz  |  First Impressions 
Rating:
5.0

The office staff was very friendly and helpful. Great experience! Facility was very and secure.

MIKE DANIELS  |  Overall Experience 
Rating:
5.0

Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbara

barbara flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD BOYER  |  Overall Experience 
Rating:
5.0

The staff at this location treat you like family. They are always available to help, and make sure you are well taken care of. Strong 5 stars!

Rebekah Gooch  |  Overall Experience 
Rating:
5.0

Could not be happier with our experience with UHaul on both ends of our move from OKC to STL and our short term storage in Lake Saint Louis. Excellent customer service all around.

William McNally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Palm  |  Overall Experience 
Rating:
5.0

Very nice facility. Yes, I love the service. The employees are super nice.

Pamela Morgan  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and helpful.

ruth jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilma Mueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Humphrey  |  First Impressions 
Rating:
5.0

-Very clean -easily accessible loading/unloading area for multiple car and truck sizes -The free carts for moving items at the self storage site were a very nice add-on

Zachary Tallin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt bruns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Tatum  |  Overall Experience 
Rating:
4.0

This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so much

Karl Yeager  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rich lawton  |  First Impressions 
Rating:
5.0

Everyone I met was very helpful and friendly.

mary henry  |  Overall Experience 
Rating:
5.0

I went to many other storage units that day and this one, hands down, was better quality, clean, and very friendly and helpful staff. That is why I did not hesitate to rent a space.

Rebecca crowley  |  First Impressions 
Rating:
3.0

The 24 hour phone line doesnt puck up and it just lets the alarm ring forever

Dallas Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sunil Pinnamaneni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindi Banstetter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paulo Fernando Silva  |  First Impressions 
Rating:
4.0

As soon as I rented locker and gave my email I was inundated with spam emails I can only assume it was from uhaul system not being protected. EXTREMELY ANNOYING

Mark kuehl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Osborn  |  First Impressions 
Rating:
5.0

The best customer service ever. And so clean which is a plus

Ashli Holcomb  |  First Impressions 
Rating:
3.0

I was very disappointed that no employees were wearing masks.

Cameron Minges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Hickman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Palermo  |  Overall Experience 
Rating:
2.0

Everything went wrong. I had already been in there for a half hour and reserved a truck and storage room. When I went to get the truck something went wrong they gave wrong truck out had to wait another 45 minutes to get truck. Then truck was on a quarter tank had to take time to fill it up. Got back they had to change our storage room then our access number was denied. One problem after another. Not sure why it was so difficult . Extremely aggravating! Not a good experience. I will give them another try but if next time is not any better, I will not be back!!

Barbra Beiter  |  First Impressions 
Rating:
5.0

Robyn was very friendly and very helpful getting me the correct size storage unit!

Paul Palermo  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Patrick Mcclanahan  |  Overall Experience 
Rating:
1.0

I hadover $8,000 worth of stuff stolen from there facility and an employee admitted to cutting the lock to my unit well to keep his job he lied about cutting it of course and I filed a report with the insurance company but they said it was denied because there was no proof of forced entry. I'll never recommend or use them ever again

Steve Strope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian mccrady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom briner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwyane ham  |  First Impressions 
Rating:
5.0

Always very helpful and responsive!

David Gillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggie Vohsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Pratt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Greg Dubois  |  Overall Experience 
Rating:
5.0

All very good.

David Gillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Farra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Sniezak  |  Overall Experience 
Rating:
5.0

Staff was friendly! Less than 3 miles from my house.

Patrick Jansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Crim  |  First Impressions 
Rating:
5.0

I use U-Hauls all over and this manager goes above and beyond. Top self person runs this place.

Christopher Janson  |  Overall Experience 
Rating:
5.0

Robin - the GM - was very friendly and super helpful with our move in experience!! I would recommend this facility to everyone and have Robin help them out!!!

ryan boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Mason  |  Overall Experience 
Rating:
5.0

Joseph was SO FRIENDLY and made the whole experience go from nerve wracking to having a peace of mind about the situation. Then the process of actually moving in was so easy. Thanks UHaul!

Erin Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Mcnab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward leahy  |  First Impressions 
Rating:
5.0

Good experience.

STEVEN HOVEN  |  First Impressions 
Rating:
5.0

keep up the good work

Rodriguez Arturo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Hickman  |  First Impressions 
Rating:
5.0

store manager exceeded my expectations!

samuel glick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bret Sinak  |  First Impressions 
Rating:
5.0

Joseph was extremely helpful and very polite.

mary henry  |  First Impressions 
Rating:
5.0

The facilities were impeccably clean. The staff were always more than happy to help with any questions we had. Prices were fair and the payment process very easy. Couldn’t be happier with our experience and have recommended them to many others!

miranda joslin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Karius  |  First Impressions 
Rating:
5.0

Everything went like a charm and everyone was friendly and helpful and went out of their way to make things easy for me.

Amy C Herron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alandra Oukrop  |  First Impressions 
Rating:
5.0

Sarah was very helpful on explaining the ins & outs of using the storage facility.

Greg Dubois  |  First Impressions 
Rating:
5.0

I liked that it was temperature controlled! Paintings would have gotten ruined if not.

patricia hogan  |  Overall Experience 
Rating:
5.0

Overall very satisfied from the time I first rented to the move out...the process was quick and easy and the people who helped me were very friendly and professional.

debra miller  |  Overall Experience 
Rating:
5.0

A very well run business. Everyone was always professional and polite.

Chris Playford  |  Overall Experience 
Rating:
5.0

The facility and staff were great. Had to move location to closer to home.

Don Reitz  |  Overall Experience 
Rating:
5.0

The process of completing the paperwork for renting a storage unit was efficient. The customer service person did a great job explaining and showing the facility. The property was very clean.

James James  |  First Impressions 
Rating:
4.0

.

Brittany Stieven  |  Overall Experience 
Rating:
5.0

Robyn's and crew great

William Borders  |  Overall Experience 
Rating:
2.0

I can't leave my whole comment cause there is not enough space, go figure! I guess you really don't want to know my expierence!

Candice Schmidt  |  First Impressions 
Rating:
4.0

Great experience

Mike rawson  |  Overall Experience 
Rating:
1.0

I lost my key and my brother in law was going to cut off the lock but you wouldn’t let us. I had to pay $5500 to a lock Smith that was the very same thing my brother in law was going to do but you thr

Vicki DeJaynes  |  Overall Experience 
Rating:
5.0

The facility is great. I felt safe going in and out with the secure swipe codes and well-lit halls. Only small glitch was the computer system for payments, etc needs attention/updating.

Mary Diedrich  |  Overall Experience 
Rating:
5.0

Friendly People

cathy wainscott  |  Overall Experience 
Rating:
5.0

This place is very clean. It has great areas to load and unload from trucks,cars and other things. And helpful with utility carts to help load. This is a great place to store your things.

John Goodman  |  Overall Experience 
Rating:
5.0

The best Uhaul facility and staff I have ever dealt with. Everyone from the daily staff to the owner were available and helpful. I definitely will use again if I ever need anything from Uhaul.

William Sullivan  |  Overall Experience 
Rating:
5.0

Very nice facility and very secure.

Jeremy Pierce  |  First Impressions 
Rating:
5.0

Staff was great, particularly young man last name of Bray. The were understaffed for as busy as they were on a Sunday, which I would think would be a prime activity day.

Charles Wedemeier  |  First Impressions 
Rating:
5.0

Great facility along with manager

Christopher Janson  |  First Impressions 
Rating:
5.0

Friendly, helpfull people who are very interested in answering your questions

Howard Olsen  |  First Impressions 
Rating:
5.0

Very good service and equipment

peter chariton  |  Overall Experience 
Rating:
5.0

This location was great. Helpful and friendly staff! I will recommend this U-Haul to everyone I know, thank you! 😀

STEVEN WHITE  |  Overall Experience 
Rating:
5.0

Had a wonderful experience. Staff and facility were great. Will definitely return if I need storage again.

Ben Buckwalter  |  Overall Experience 
Rating:
4.0

Courteous and fast service

Mike rawson  |  First Impressions 
Rating:
2.0

I was very disappointed that Uhaul does not prorate their storage fees. I paid an extra month for one extra day. Otherwise the facility seemed very nice.

Heather Mayer  |  Overall Experience 
Rating:
5.0

Edward was great! He was very helpful and thorough. Spoke with Robin earlier in the week and she was also extremely helpful. So far a great experience.

Kimberly Vaughn  |  First Impressions 
Rating:
5.0

Pleasant knowledgeable help was provided. Genuinely interested in our needs.

peter chariton  |  First Impressions 
Rating:
5.0

N/A

Tracy Meers  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable customer service personnel.

Travis Beaver  |  First Impressions 
Rating:
5.0

Safe secure and easy access.

Steve Buckles  |  Overall Experience 
Rating:
5.0

Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.

Malik Tedesco  |  First Impressions 
Rating:
5.0

A very good staff and a very good manager.

Eric Pearson  |  Overall Experience 
Rating:
5.0

New and wonderfully clean facility. Very helpful and friendly staff. Love it!

STEVEN WHITE  |  First Impressions 
Rating:
5.0

Staff did a great job.

Steve Mercer  |  Overall Experience 
Rating:
5.0

I was very happy with everything at this facility. The manager there was personable. She answered every question and she made the experience easy.

marilyn Andrews  |  Overall Experience 
Rating:
5.0

Clerk Callie friendly and helpful

Heather Mayer  |  First Impressions 
Rating:
5.0

I received exceptional service from start to finish

Kate Tredway  |  First Impressions 
Rating:
5.0

Robyn and her staff offered superb service. Highly recommended.

Marty Ryan  |  Overall Experience 
Rating:
5.0

The crew took great care of all my things. An excellent experience!

Howard Olsen  |  First Impressions 
Rating:
5.0

Truly a pleasant experience. Professional and friendly.

David McNeil  |  First Impressions 
Rating:
4.0

Robin is rude.

Stacy Rose  |  Overall Experience 
Rating:
5.0

Very impressive with the overall service

JAMES FROST  |  Overall Experience 
Rating:
4.0

It was an quick and easy transaction.Greg Gramlich

Greg Gramlich  |  First Impressions 
Rating:
5.0

We've used U-Haul storage facilities before and also have used local storage facility but always come back to U-Haul for the service and convenience even if it costs a little more.

David Young  |  First Impressions 
Rating:
5.0

I completed everything online and it was super easy. I showed up and the worker was able to get me to the unit quickly. Opened unit and explained everything clearly so was moving stuff in a few min.

Jared Genenbacher  |  First Impressions 
Rating:
5.0

The facility was clean, well lighted, easy access for loading and unloading, all staff very friendly, helpful, and personable , going above and beyond many times. I would definitely recommend them!

deedee lake  |  Overall Experience 
Rating:
5.0

All the staff were great. Great place to store and rent equipment. Glad they built in the area.

Don Reitz  |  Overall Experience 
Rating:
4.0

Very clean and modern facility with a lot of extra services and conveniences ! The representative was also very nice , courteous and helpful.

rick anello  |  First Impressions 
Rating:
5.0

Very friendly staff and management. They were very patient with my indecisiveness and accommodating. Very clean too!!!

Kelly Carroll  |  First Impressions 
Rating:
5.0

Everything went smoothly and the staff were friendly and very helpful.

Damon Bryant  |  First Impressions 
Rating:
5.0

Very clean! Employees were very nice

Joshua Patzius  |  First Impressions 
Rating:
5.0

Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C Peterson

Morrison Healthcare  |  First Impressions 
Rating:
5.0

Sara was very helpful

Tobias Sucich  |  First Impressions 
Rating:
5.0

The people from the Lake St. Louis site were the best. They were prompt, friendly,and knew what they were doing. Excellent service.

william Schreckengost  |  Overall Experience 
Rating:
5.0

Quick qnd easy proc3

juile Doyle  |  First Impressions 
Rating:
5.0

Excellent customer service! I would highly recommend this location for truck rental and storage options.

krista jurgensmeier  |  First Impressions 
Rating:
5.0

Thank you for everything!

carol Lynne  |  First Impressions 
Rating:
5.0

u-box delivered on time. pick-ed up on time. all staff were highly responsive. I was never at the facility so questions related to maintenance, cleanliness, security, and lighting are moot

Norman S Litofsky  |  Overall Experience 
Rating:
5.0

Very clean and safe facility.

Teresa Spaulding  |  First Impressions 
Rating:
4.0

All of the people at the Lake of St. Louis U-haul office were very helpful and very polite.

Eric Pearson  |  First Impressions 
Rating:
5.0

Well knowledgeable and professional staff.

THOMAS WHYTE  |  First Impressions 
Rating:
5.0

Robyn was very professional and personable, I was given a tour explaining the process. The storage facility was very clean and has all the accommodations needed for load in and out.

deedee lake  |  First Impressions 
Rating:
4.0

Very good customer experience. No complaints.

Vince Sutton  |  First Impressions 
Rating:
5.0

Wonderful service & convenience.

Robert Leach  |  First Impressions 
Rating:
4.0

Had no problems

KARON DUNAVAN  |  Overall Experience 
Rating:
4.0

I was under the impression I would be given the 1 month free promotion only to be told after I committed to the storage contract that it only applied to one way rental servives.

judy kennedy  |  Overall Experience 
Rating:
5.0

We can't say enough about the customer service that we received! Chantel was so wonderful to work with! We will definitely use your service again in the future :)

tracy kowalski  |  Overall Experience 
Rating:
5.0

CHANTEL & SARA WENT ABOVE AND BEYOND! We felt extremely comfortable and happy with them!!

tracy kowalski  |  Overall Experience 
Rating:
5.0

Chantel and Sara were above amazing!!! Excellent communication and excellent customer service!!!! It was worth every penny!

tracy kowalski  |  Overall Experience 
Rating:
5.0

Staff and facility were top notchef

Betty Fagan  |  Overall Experience 
Rating:
5.0

I will be bragging on you for sure!!!

denise moskaluk  |  Overall Experience 
Rating:
1.0

U-box check out was a nightmare. 20 minutes for employee to navigate the computer system and had to call someone. Address is confusing. Angry my box was moved here without notification from St. Charle

John Overton  |  Overall Experience 
Rating:
5.0

The service was excellent. Jack Hollie was very helpful and efficient.

carol koch  |  Reservation 
Rating:
5.0

Drop off and pick up of the u-boxes were top notch! Thank you!

Tom Yeager  |  Overall Experience 
Rating:
5.0

Great experience I would highly recommend that facility

John Loehr  |  Overall Experience 
Rating:
5.0

Clean and great location

Cari Cleppe  |  Reservation 
No reviews have been submitted for this location.

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