The heavy set girl behind counter needs to take bath, and get some customers relations training!!!
Melvin BoschCustomer Reviews for U-Haul Moving & Storage of Lake Square
(North of the Lake Square Mall, Next to Olive Garden)
Services at this Location:
Contact Us
10128 US Hwy 441Leesburg, FL 34788
(North of the Lake Square Mall, Next to Olive Garden)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
Customer did not leave a comment.
Martin Pezoldt- Rating:
- 5.0
Customer did not leave a comment.
lori plegge- Rating:
- 5.0
Customer did not leave a comment.
Karen Tobin- Rating:
- 5.0
Nothing I rent from your location for 2 reasons close to home and I can usually be out in 15 to twenty minutes
Michael Spoon- Rating:
- 5.0
Very professional staff, and very quick turnaround time. The service was awesome.
Norman Beauchesne- Rating:
- 5.0
This is always a great place and manager goes all out.
peter hardy- Rating:
- 5.0
Customer did not leave a comment.
William Williams- Rating:
- 5.0
Customer did not leave a comment.
David Reagan- Rating:
- 5.0
Customer did not leave a comment.
Diana Powell- Rating:
- 1.0
Very poor customer service/ never answer phone calls and poor attitude when interacting in person
CHRISTOPHER DI PIETRO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRADLEY STEVENS- Rating:
- 5.0
The installer did an excellent job.
Thomas Taber- Rating:
- 5.0
Customer did not leave a comment.
Dan Moser- Rating:
- 4.0
Customer did not leave a comment.
Clint Neudauer- Rating:
- 5.0
Customer did not leave a comment.
John Blair- Rating:
- 3.0
Customer did not leave a comment.
JAMES GRANT | Overall Experience- Rating:
- 5.0
Ordered Parts arrive for installation sooner. Leesburg Team was superb. Thanks
JACK WOODWARD- Rating:
- 5.0
Very friendly and also vary helpful
jeff deaton- Rating:
- 5.0
Everything was ready to go when I picked up the trailer. The man in charge was very friendly and helpful.
KENNETH LESLIE SERO- Rating:
- 5.0
Very prompt help. Was on and out within minutes.
Donna Cothran- Rating:
- 5.0
Customer did not leave a comment.
Nathan De Marco- Rating:
- 5.0
Customer did not leave a comment.
Ben Hermon- Rating:
- 5.0
More light by the storage unit would be helpful when accessing the storage unit.
Elizabeth Wendt | Overall Experience- Rating:
- 5.0
Very helpful staff
Winston Mo- Rating:
- 4.0
Service lady at the desk was sort of grumpy which was a turn off I was the only customer so didn’t need to be that way. Checkout and return of trailer and pick up of my Ubox original was a longer process than I think it needs to be. But happy overall. Wish there was a uhaul closer to the villages, Florida
Brian Hirakami- Rating:
- 5.0
Service was fast and friendly. Facility was clean. Will definitely use this U-Haul facility again.
George Kaufman- Rating:
- 5.0
great personnel
Robert DeCesaris- Rating:
- 5.0
The whole rental experience was great. Easy and fast arrangements made with pleasant staff. Pickup process was simple. The cargo van was easy to drive and maneuver. Drop off and inspection went fast. I will not hesitate to rent from them again.
Sheryl Nesbit- Rating:
- 5.0
Fast, friendly, and no hassle service.
Joshua Wood- Rating:
- 5.0
Customer did not leave a comment.
John Clemmer- Rating:
- 5.0
The manager was excellent to work with. He was knowledgeable and nice.
Tan Nguyen- Rating:
- 3.0
Staff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.
Kent Blumenshine | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Greg Clark- Rating:
- 5.0
I was in and out in no time. The hitch installation was much quicker then I was expecting it to be, and it looks great.
John Roland- Rating:
- 4.0
Everyone in the facility were very helpful and knowledgeable.
Peter Tarby- Rating:
- 5.0
Absolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.
PATROCENIA MATTHEW | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tesha Torres- Rating:
- 5.0
Customer did not leave a comment.
Ricardo Lopez- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Lamm | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
larry stone- Rating:
- 5.0
Customer did not leave a comment.
Rick Quebbeman- Rating:
- 5.0
This u,- haul location is the best. Awesome friendly and knowledgeable staff, well stocked with all items. I'd rate it a 10 out of 10
DAVID Macmillan- Rating:
- 5.0
Nothing....was well treated, great customer srvice
merril gray- Rating:
- 5.0
The actual truck was very rough as far as driving it. It sounded like a lawn mower and moved about as fast as one. As far as customer service top knotch.
Martha Hassall- Rating:
- 5.0
Customer did not leave a comment.
christian jacobson | First Impressions- Rating:
- 5.0
Staff, very friendly, knowledgeable, and accommodating.
douglas PARR | First Impressions- Rating:
- 5.0
I was told by the 800 number it was a hard install for my hitch that I would have to drop it off so I was really worried about going without a vehicle yet when I got there the guy told me 45 minutes so I went next door to Olive Garden ordered my lunch before I got halfway done my bowl of soup 28 minutes I got a text saying it was finished they were so efficient I'd go back there for anything I needed I've been using that same u-haul center for gosh since the 80s and they've always been awesome that's why I keep going back!!!👍✌️😎
Steven Williams- Rating:
- 5.0
I had a hitch and wiring installed. It only took an hour to complete the entire process. Very professional looking and the wiring is convinetly located for quick and easy hook up.
STEVEN STANLEY- Rating:
- 5.0
We had an excellent experience. Both the staff in Wisconsin and in Florida were extremely friendly. Everything arrived safely. Nothing broken. We were very pleased with the whole experience.
Alan Frey- Rating:
- 5.0
Customer did not leave a comment.
Thomas Bernard- Rating:
- 5.0
Great staff, installation done expediently!
Debra Britt- Rating:
- 5.0
Fast and friendly, quick easy pick up and quick easy drop off.
James Rhew- Rating:
- 5.0
I was very satisfied. Martin was great at installing the hitch. He knew exactly what to do.
Jeff Severyn- Rating:
- 5.0
Need more space for vehicles
Frederick West- Rating:
- 5.0
Great customer service. Everything went smoothly. Highly recommend.
Art Hamlin- Rating:
- 5.0
They always have the trailer or truck I need. I always drive little further to use their location
Leo Shelko- Rating:
- 5.0
Customer did not leave a comment.
rod fyre- Rating:
- 2.0
Our appointment was cancelled the morning of the appointment and the next available appointment was not for another few weeks. That was not going to work for us. We cam in and purchased the equipment and installed it ourselves. One item that they said that we needed did not have a part number just a price of $25.00. We actually do not need that price and now can not return that item because it does not have a part number with it and we are now back in Georgia. Over all I am not very happy with our experience. I fully understand that emergencies happen but it sure was bad timing for us trying to get back home with a new trailer.
Vicki Swan- Rating:
- 5.0
Very polite customer service. The pickup was efficient and clean and well maintained
edwin smith- Rating:
- 5.0
Customer did not leave a comment.
Robert Siegrist- Rating:
- 5.0
Nothing I can think of.
Henry Samples- Rating:
- 5.0
Everything was great thanks
Patricia Volner- Rating:
- 4.0
Customer did not leave a comment.
Bryan Fisher- Rating:
- 5.0
Customer did not leave a comment.
Doug Derocker- Rating:
- 1.0
Mis tres cajas llegaron diferente día , cometieron un error y yo pagué las consecuencias, yendo a comer varios días a restaurante, durmiendo en colchón de aire, La chica de Decatur fue muy amable y profesional y alfin me llegaron las cajas pendientes, fuero varios días de frustración por culpa de la falta de profesionalismo del personal de entrega.
Rafael Abbrescia- Rating:
- 5.0
Customer did not leave a comment.
Maria Vargas | Overall Experience- Rating:
- 4.0
It didn't take as long as I thought it would. Installation looked good
hank krabbe- Rating:
- 3.0
We were charged for fuel but when we picked up the truck it had no fuel. We shouldn’t have had to fill it up at the beginning and then get charged at the end for fuel. Also we returned a trailer and a truck the same day a few hours apart but only received an email confirmation for the truck return. The whole website experience with U-Haul has been undesirable.
JOHN HALLER- Rating:
- 5.0
none
Jesus Hoyos- Rating:
- 5.0
Excelent service at this time
jose sanchez- Rating:
- 3.0
My unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.
JULIA HERNANDEZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Douglas Unsworth- Rating:
- 5.0
Very friendly staff. Got me in and out quickly.
CHARLES PRESLAR- Rating:
- 5.0
Nothing I have been renting from you a few times a year for almost ten years. We no longer have a truck only a car. So I rent one as needed. The Staff are friendly and helpful we would recommend this location to others.
Michael Spoon- Rating:
- 5.0
Pickup location was great, personnel were friendly and courteous, whole transaction took less than 1/2 hour
Stephen Bateman- Rating:
- 5.0
Customer did not leave a comment.
FREDERICK ERIC ERHARDT- Rating:
- 5.0
👍
Clint Neudauer- Rating:
- 1.0
Besides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don’t go that! I asked what’s the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn’t happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.
Mark Bosworth | Overall Experience- Rating:
- 1.0
we had to make 4 separate trips in regards to a simple hitch installation....
stephanie desantis- Rating:
- 5.0
Customer service rep at drop off was friendly professional & pleasure to work with on our drop off.
Paul Nolon- Rating:
- 5.0
My rental truck was extremely good. People working were very nice. I will rent again from this location, as I have for decades. .
Robert Stewart- Rating:
- 5.0
Good service and equipment
susan pantoja- Rating:
- 5.0
Customer did not leave a comment.
Michael Cox- Rating:
- 5.0
Customer did not leave a comment.
JEFF BROUGHTON- Rating:
- 4.0
Customer did not leave a comment.
ROXANNE BENN- Rating:
- 5.0
Customer did not leave a comment.
rick martin- Rating:
- 5.0
Customer did not leave a comment.
David Bautista- Rating:
- 1.0
the box showed up with my provided (and verified by employee) padlock missing, and two different padlocks on the box. nobody informed me that someone gained access to my box in the week that it was out of my hands. so many other problems along the way including being overcharged. I will never be using uhaul again and will be warning others of what happened to me.
Jennifer Petit- Rating:
- 4.0
Maybe another employee.
Clint Neudauer- Rating:
- 5.0
Hopefully I will not be moving again any time soon but would recommend u-haul to any one moving.
Nancy Sandidge- Rating:
- 5.0
Customer did not leave a comment.
Isabel Tamayo- Rating:
- 5.0
Customer did not leave a comment.
Allan Goethe- Rating:
- 5.0
I had a 11am appointment to get a trailer hitch installed. At 12:10pm. I was heading home. Wow, great service. That was quick. Thanks
Charles Head- Rating:
- 3.0
Disappointed that UHaul changed pickup locations the day before pickup.and call center said I did not have guaranteed reservation. I have a copy of notice that changed location and it says I had the guarantee
James Curnutt- Rating:
- 5.0
Went above qnd beyond to help me thanks
jeff deaton- Rating:
- 5.0
Customer did not leave a comment.
Freddy Ortega- Rating:
- 5.0
Perfect 10, as usual. I hate moving but u-haul makes it more pleasant m thank you everyone!!
Sandy Newton- Rating:
- 5.0
Always Fast Friendly servjve, professional staff. This is my preferred re tal location
Raymond Napier- Rating:
- 5.0
Excellent employees I dealt with . Took care of business
Debra Heusel- Rating:
- 5.0
Person checking us in was professional
Jackie Gray- Rating:
- 3.0
seems like every time I go to rent my part is more and more work . the truck should be inspected and full with gas if any one has to take photos it should be U haul or prices should reflect my involvement
chris groh- Rating:
- 5.0
Not a time. Customer service was excellent.
Victor Berrios- Rating:
- 5.0
Customer did not leave a comment.
William Callaghan- Rating:
- 5.0
The only complaint I have is minor. The online account didn't correctly show the status. Even up to this past Sunday, it looked like the container was in Leesburg but had been in VA for a couple of weeks. I wasn't able to confirm the pick up date to return the container as result and had to call. Calling Sunday, it would tough to get someone that knew what was going on (I spoke to three people). Monday, I got a call and everything was squared away quick. Overall, not a big deal, but could have been a little easier and more efficient.
Gary Capone- Rating:
- 5.0
The guys were professional and very helpful.
James Burke- Rating:
- 5.0
Customer did not leave a comment.
Daniel ONeil- Rating:
- 5.0
Customer did not leave a comment.
valerie hunt- Rating:
- 5.0
Everything was perfect throughout the entire process.
Joseph Foisy- Rating:
- 4.0
Customer did not leave a comment.
William Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amanda Klee- Rating:
- 3.0
My belongings arrived damaged, moldy and bug infested. I was told my ubox would be stored in a climate controlled facility. This was clearly not the case. I will never use uhaul again. Terribly disappointed.
SHERRI Slate- Rating:
- 5.0
Michael is an excellent Manager for UHAUL. We’ve utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!
Debra Cioni | Overall Experience- Rating:
- 5.0
Staff very friendly and helpful. Very professional and competent.
KATHERINE SLOAN | First Impressions- Rating:
- 5.0
Thank you for being flexible.
Crystal Talbott | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Darice Cox | Overall Experience- Rating:
- 4.0
It was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating
Delores Wright | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
HENRY LAURENCE | First Impressions- Rating:
- 5.0
The staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.
RENETTA YOUNG | Overall Experience- Rating:
- 1.0
Storage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.
Charley Jenkins | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
shinara lamar | Overall Experience- Rating:
- 5.0
I was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!
CARMEL Cotman | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Michael Jones | Overall Experience- Rating:
- 5.0
Been a fan of UHaul for many years and have never end experienced any issues…will always go here first!
SUSAN ARNOLD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony Esposito | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LISA SCHEIDER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David Aviles | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mercedaz Holmes | First Impressions- Rating:
- 2.0
Get that wire fixed under the gate, so it’s not being constantly hit by lightning and causing an issue with the gate and messing up peoples names in their account. Why pay for something if you’re not able to Access it at any time? Absolutely uncalled for.
candice douglas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lana Kabes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LINDA MASSEY | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Diamond Jackson | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Richard Sanchez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Bosworth | Online Move In- Rating:
- 5.0
Uhaul is lucky to have an asset running this location. Catherine is wonderful. Being in customer myself I would definitely want her on my staff if she wasn't already taken. I have seen her in action 10 Stars across the board for her always even when a customer was getting rude with her I watched her keep her calm and treat the customer exactly how the customer should be treated do not lose her and give her a raise. Please show your general manager some appreciation I'm able to do it for my staff at my company and I hope you can at yours I will always use U-Haul in the future thank you for a perfect experience for a year and a half. And thank you Catherine. Michael Carlson Unit #162
MICHAEL CARLSON | Overall Experience- Rating:
- 5.0
Nice people and willing to help. Clean locket and weather controlled.
Lindsey Shull | Online Move In- Rating:
- 5.0
Kathryn is delightful and efficiently handled our storage needs. Thank you b
Debra Cioni | First Impressions- Rating:
- 2.0
Over loaded yard makes driving through a nightmare. Also when turning in the equipment it was in the middle of a hurricane. Not bad weather but a legit hurricane. The manager said ( that’s to bad .. if it’s not here you get charged an extra day .. if we have days away because of rain we would go out of business ) so I said nothing and walked out. However I contacted my attorney to let them know I plan to fund an inquiry to find out how many people had their safety put at risk because of Uhaul and this policy. Hopefully at the very least the manager of this location loses her job and the corporate office changes this policy. I can afford the extra day but some people cannot and should not be threatened to put their safety at risk because of it.
Franklin Wheat | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Peter Douglas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Wall | Overall Experience- Rating:
- 5.0
I would definitely recommend this UHAUL storage location. Clean , friendly and professional. I had a trailer hitch installed, stored belongings and rented equipment. Thank you
Catherine Benoit | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tre-Lin Weise | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Erinn Hamilton | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Kiara Maccorquodale | Online Move In- Rating:
- 3.0
Initial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.
Lamar Lucas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gerald stewart | Overall Experience- Rating:
- 5.0
So far so good. !
DAVID RIDDLE | First Impressions- Rating:
- 5.0
Everything was great and staff was wonderful.
maryellen krohne | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Miranda Ledesma | Overall Experience- Rating:
- 1.0
The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.
John DiCenso | Overall Experience- Rating:
- 1.0
Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.
Lamar Lucas | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
George markevicz | Overall Experience- Rating:
- 4.0
The facility would be excellent if they didn’t have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience
Chanda Bush | Overall Experience- Rating:
- 1.0
I’ll leave the actual review in google, worst/unforgettable experience I’ve ever had. Ripped off, to be continued
Kristin Mchugh | Overall Experience- Rating:
- 4.0
I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks
Laurie Payne | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Clive Robinson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Thomas Pagels | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Devaney | Overall Experience- Rating:
- 5.0
Great people
William Cline | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John DiCenso | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
kendra harbolt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eddie Lee | Overall Experience- Rating:
- 3.0
I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.
sharonda mickens | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Frank Mickler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steven Kotkofski | Overall Experience- Rating:
- 5.0
I’ve had my stuff in storage for three years in Leesburg . I’ve had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .
CORRIE SCOTT | Overall Experience- Rating:
- 1.0
Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won’t be replaced, and they won’t be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.
DeAndre Seymour | Overall Experience- Rating:
- 5.0
Excellent customer service
luis escoboza | First Impressions- Rating:
- 5.0
Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.
ashley marotta | Overall Experience- Rating:
- 5.0
Very professional!!
THOMAS PAYTON | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
lawence tubb | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LINDA MASSEY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard Sanchez | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Owens Gaines | Overall Experience- Rating:
- 5.0
It was clean and a perfect fit for my need.
John Hutton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JACK ROCKWELL | First Impressions- Rating:
- 4.0
The manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!’
diane littlefield | First Impressions- Rating:
- 5.0
The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.
konrad Kwiatkowski | First Impressions- Rating:
- 5.0
I am a repeat customer and will continue to be. Hope the prices stay affordable!!
Jessica Jenkins | Overall Experience- Rating:
- 3.0
There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I’m going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I’m no longer using if someone else moves into 137 or 113 before the end of the month that’s basically double dipping. I would like to have my bill prorated for the half of the month I’m not using my storage units.
DUANE SELBY | Overall Experience- Rating:
- 5.0
Great people to work with at the Leesburg facility.
GARY O'BRIEN | Overall Experience- Rating:
- 5.0
Office staff extremely helpful and very professional!
Fred Cobb | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ANTHONY THOMPSON | Overall Experience- Rating:
- 3.0
Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.
paul lemire | First Impressions- Rating:
- 5.0
Expensive, but you get what you pay for.
Tara Thompson | Overall Experience- Rating:
- 5.0
A well-run facility with helpful and knowledgeable staff, especially the general manager
Clive Robinson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
kierra evans | Overall Experience- Rating:
- 1.0
When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys
Kristen Desimone | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Taylor | Overall Experience- Rating:
- 3.0
The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!
Debbie Tindall | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TYLER HOWARD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Wright Ahern | Overall Experience- Rating:
- 2.0
I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.
Debbie Tindall | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tara Thompson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
PAMELA MCVAY | Overall Experience- Rating:
- 3.0
Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that’s not climate controlled.
Joseph Hull | Online Move In- Rating:
- 3.0
Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.
Kaylah Levell | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Karen Hicks | Overall Experience- Rating:
- 5.0
The folks were extremely helpful. Thank you.
Jonathan Ward | First Impressions- Rating:
- 3.0
I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today
Kristina ross | Online Move In- Rating:
- 5.0
Was a good experience
Valentin Rodriguez | Overall Experience- Rating:
- 5.0
Great location and staff.
ERIC JOHNSON | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Sandra Rutig | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Boliek | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donna Devine | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RONALD MAGRINO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DUANE SELBY | First Impressions- Rating:
- 3.0
When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I’m assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I’m not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could’ve cut anybody’s lock and there’s no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.
Heather Hawkins | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
John Grillo | First Impressions- Rating:
- 5.0
Very nice staff
Donna Devine | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kim Dabney | Online Move In- Rating:
- 3.0
Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.
Mike McCollam | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David Leavins Central Mobility | Overall Experience- Rating:
- 4.0
At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock
Craig Willis | Overall Experience- Rating:
- 1.0
The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.
Shoncy Williams | Overall Experience- Rating:
- 3.0
My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.
Justin Jinks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alecia Rivers | First Impressions- Rating:
- 5.0
Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!
Joy Sari | Overall Experience- Rating:
- 5.0
Excellent customer service.
Cynthia Fryberger | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Taber | Overall Experience- Rating:
- 4.0
Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.
janice coari | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
karen murphy | First Impressions- Rating:
- 4.0
Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.
Andrew Seelund | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
James Kes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eugene White | Online Move In- Rating:
- 5.0
Thank you! Uhaul made our move less stressful.
Jackie Ketcherside | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Valentin Rodriguez | First Impressions- Rating:
- 5.0
Very friendly staff.
Bobbi Dutton | First Impressions- Rating:
- 2.0
I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn’t receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.
Connie Kiser | Overall Experience- Rating:
- 1.0
I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.
Asia Graham | Online Move In- Rating:
- 5.0
The manager and staff was very helpful, polite, and professional. I love this uhaul facility.
Joann Paige | First Impressions- Rating:
- 5.0
Staff are always friendly and helpful but your computer system is painfully slow.
Eugene White | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Denise Berleue | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Patricia Roman | Overall Experience- Rating:
- 5.0
I will be using uhaul again
Shelby Hyder | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Teresa Hazell | Overall Experience- Rating:
- 3.0
There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.
Mike McCollam | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Iseminger | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Thomas FRESCOLN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Kes | First Impressions- Rating:
- 5.0
Very friendly staff.
MIKE SIMPSON | Overall Experience- Rating:
- 2.0
I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages
Barbara Kleinschmidt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DONNA DENIER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Will Knoth | Overall Experience- Rating:
- 5.0
Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside
Jackie Ketcherside | First Impressions- Rating:
- 5.0
All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji
Roberto Castro Nieves | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RONALD TARVER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Price | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eugene White | Online Move In- Rating:
- 5.0
Staff was always friendly and helpful.
Phyllis Christensen | Overall Experience- Rating:
- 3.0
During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.
KARL PALUGA | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JACK MOYER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shari Levine | Overall Experience- Rating:
- 4.0
I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.
ADRIANNE HELTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
sandy collins | Overall Experience- Rating:
- 2.0
Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.
JERI ROBERTS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JACK MOYER | First Impressions- Rating:
- 1.0
You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.
RONAK PATEL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
sandy collins | First Impressions- Rating:
- 5.0
Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁
Tytianna Bunch | First Impressions- Rating:
- 1.0
With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.
Mary Pointer-Krieger | Overall Experience- Rating:
- 1.0
Sending notices and late charges i find outrageous, besides is expensive.
jaiiro huertas | Overall Experience- Rating:
- 1.0
MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!
Leon Bridges | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RYAN CALLAHAN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lloan Ronada McRacken | Overall Experience- Rating:
- 5.0
You are doing fine! (More counter staff would help to reduce wait time).
Keith Warner | Overall Experience- Rating:
- 4.0
We had to rent a larger unit and transition was easy. Definitely would recommend.
THAREASSA GAMBLE | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
John Hutton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JORGE TORRES | First Impressions- Rating:
- 3.0
Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again
janice merrell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Frank Coletti | Overall Experience- Rating:
- 3.0
I had mice problems and some of my things were damaged.
BERNICE VERA | Overall Experience- Rating:
- 5.0
Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service
Debra Nicholson | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Stephanie Taylor | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie Taylor | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jose Millan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shannon frantz | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARIA DIAZ | Overall Experience- Rating:
- 1.0
The manager is rude and tried to charge me extra charges for no reason
JENNIFER PLAZA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Khoenle | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
gary johnson | Overall Experience- Rating:
- 5.0
From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!
Thomas Giger | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Stevens | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
melissa bradway | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jose Millan | First Impressions- Rating:
- 5.0
Very helpful. Even recommended a great guy to help move larger items.
William Lockyear | Overall Experience- Rating:
- 5.0
Great experience
Arthur Eaton | First Impressions- Rating:
- 5.0
The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me
Sandy Rademacher | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas quinlan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carmen Orengo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Erika White | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
steven bollinger | Overall Experience- Rating:
- 5.0
Skye and Alexandria are great. They took good care of my storage and I am grateful!
Jeffery Stocker | Overall Experience- Rating:
- 5.0
Great customer service
Roberto Lozada | Overall Experience- Rating:
- 5.0
The manager at this is incredible she works with you and she’s very well trained.
Ja-Hiya Holmes | First Impressions- Rating:
- 4.0
Broken outside door on E unit took too long to fix.
Gary Christensen | Overall Experience- Rating:
- 5.0
Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.
Barbara Butler | Overall Experience- Rating:
- 5.0
Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.
James OConnell | First Impressions- Rating:
- 4.0
The associate was very helpful
MAry Jolicoeur | First Impressions- Rating:
- 5.0
Great Staff and Facility.
New Directions Hugh Brockington | Overall Experience- Rating:
- 5.0
i never have any problem there, great and cordial customer service
Happy Manatee Auto Wash and Lube | Overall Experience- Rating:
- 5.0
Friendly competent staff.
Paul Horvat | Overall Experience- Rating:
- 5.0
Thankyou. You went over and above trying to get me a different truck
BONNIE VALENTINE | First Impressions- Rating:
- 5.0
Had no issues. Served our purpose well!
PRESLEY TUSTIN | Overall Experience- Rating:
- 5.0
Excellent.! Returned moving truck and rented a storage space-excellent people!
Paul Stevens | First Impressions- Rating:
- 4.0
Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus
Jeremiah primus | Overall Experience- Rating:
- 5.0
Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.
Linda Keizer | First Impressions- Rating:
- 5.0
Everything was handled quickly.
Dennis A Donner | First Impressions- Rating:
- 4.0
Have a sturdier automatic gate
Haran Kumar | Overall Experience- Rating:
- 5.0
Professional staff and friendly
Gertrude Montague | First Impressions- Rating:
- 5.0
Nice people very helpful
david smith | Overall Experience- Rating:
- 5.0
Very quick and friendly service with lots of available options.
Susan Jordan | First Impressions- Rating:
- 5.0
I have been a customer for several years and more than pleased with the way the facility has been run.
KENNETH FULLER | Overall Experience- Rating:
- 5.0
Quick service
david smith | First Impressions- Rating:
- 4.0
The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility
Timothy Gaskell | Overall Experience- Rating:
- 4.0
Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.
Barbara Butler | First Impressions- Rating:
- 5.0
Great service as usual.
William Brown | Overall Experience- Rating:
- 5.0
None
KATHRYN PARRISH | Overall Experience- Rating:
- 5.0
Everyone was very nice.
Sonja Taylor | Overall Experience- Rating:
- 5.0
Great people, very friendly.
Sonja Taylor | First Impressions- Rating:
- 5.0
Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!
CORRIE SCOTT | First Impressions- Rating:
- 5.0
workers were friendly and the process was quick. Just what I was looking for.
Robert Ziegler | First Impressions- Rating:
- 5.0
.
florence mccullough | Overall Experience- Rating:
- 5.0
We enjoyed doing business with U haul. Have recommended them to many people.
Mary Hults | Overall Experience- Rating:
- 4.0
Staff was on point.
brittany brooks | Overall Experience- Rating:
- 5.0
I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.
Krystal renke | Overall Experience- Rating:
- 5.0
My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.
Donald Tyszkiewicz | Overall Experience- Rating:
- 3.0
My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .
Linda Douglas | Overall Experience- Rating:
- 5.0
Very happy no problems
Chevis Daniels | First Impressions- Rating:
- 5.0
They were very friendly and helpful. I would use them again
Harrison Ellis | First Impressions- Rating:
- 5.0
Very helpful and informative. Thank you for your service.
Ernstine Thomas | First Impressions- Rating:
- 4.0
We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience
NATHANAEL FRAZIER | Overall Experience- Rating:
- 5.0
Will use U-Haul again when necessary.
Jim Marry | Overall Experience- Rating:
- 5.0
Timely service and the facility is very clean.
Jim Marry | First Impressions- Rating:
- 5.0
Very helpful and friendly service
robert Southwell | First Impressions- Rating:
- 5.0
.
CHRIS CRAINE | Overall Experience- Rating:
- 4.0
Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.
Linette Cubbit | Overall Experience- Rating:
- 5.0
Completley Satisfied.
David Edwards | Overall Experience- Rating:
- 5.0
Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.
Vito Lomenzo | Overall Experience- Rating:
- 5.0
Very professional. Ihave recommended others .
John Rivero | Overall Experience- Rating:
- 5.0
The customer service, store, and storage areas were extremely clean and organized.
florence mccullough | Reservation- Rating:
- 5.0
U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.
SANDRA RANDOLPH | Overall Experience- Rating:
- 5.0
Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.
kathleen weatherwax | Overall Experience- Rating:
- 5.0
A+
Terry White | Overall Experience- Rating:
- 5.0
Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!
Sherry Lilley | Overall Experience- Rating:
- 5.0
The staff was very courteous and helpful.
Donna Hallowell | Reservation- Rating:
- 3.0
When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was
David Blackston | Overall Experience- Rating:
- 4.0
Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy
Greg Pretz | Reservation- Rating:
- 5.0
I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.
regina ofiero | Overall Experience- Rating:
- 5.0
Everybody was real nice especially Eddie.
jimmy amis | Overall Experience- Rating:
- 5.0
Would recommend to anyone
Sharon Martin | Overall Experience- Rating:
- 5.0
Happy with service. Friendly & knowledgeable staff
Cheryl Milkowski | Overall Experience- Rating:
- 4.0
I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again
Arnold Korman | Reservation- Rating:
- 5.0
We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility
TIMOTHY ELDRIDGE | Overall Experience- Rating:
- 4.0
Do not leave any extra gas than what you started with, they do not give refunds!
Jerry Behncke | Reservation- Rating:
- 5.0
Wonderful
Betty Elliott | Overall Experience- Rating:
- 5.0
Thanks Brady & Edward they were great
michael miller | Overall Experience- Rating:
- 5.0
great place nice people Brady very helpful
michael miller | Reservation- Rating:
- 5.0
Location was convenient and personnel were friendly and helpful
LAVONNE DUNCAN | Overall Experience- Rating:
- 5.0
U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded
Patricia Hoxie | Overall Experience- Rating:
- 5.0
Staff went above and beyond to make sure I was taken care of and satisfied.
Angela MARTIN | Reservation- Rating:
- 5.0
Very helpful and courteous!!!!
Sheila Durden | Reservation- Rating:
- 5.0
Very well stocked, clean and convenient facility. Staff was very friendly and helpful.
GILBERT PEREZ | Overall Experience- Rating:
- 5.0
Excellent service
Matthew Beck | Overall Experience- Rating:
- 5.0
Very friendly and professional staff. Clean unit and facility.
Ebonie Smith | Overall Experience- Rating:
- 5.0
Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.
Michelle Ogle | Overall Experience- Rating:
- 2.0
Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.
Francis Mainhardt III | Overall Experience- Rating:
- 5.0
First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.
Yvonne Eames | Overall Experience- Rating:
- 5.0
Excellent service.
Kyaw Minn | Overall Experience- Rating:
- 1.0
Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.
John Rice | Overall Experience- Rating:
- 5.0
Excellent location, facility, and staff. I highly recommend it to all.
anthony derose | Overall Experience- Rating:
- 5.0
One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.
Cynthia Fryberger | Overall Experience- Rating:
- 5.0
Facility was clean, they meet our needs
Tia Schreyer | Overall Experience- Rating:
- 5.0
Staff was very nice, helpful and friendly. They got me in and out quickly.
Arthur Miglio | Overall Experience- Rating:
- 4.0
Chris seemed to always be there and was helpful during my transition from the north.
Christopher Nicholson | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!