Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to improve Stacy was awesome. Got it done fast.
Price is probably not on her, but only thing I could ask for would be lower prices.
Merryann E
Rating:
3.0
Customer did not leave a comment.
david c
Rating:
5.0
The female who took care of me was polite and professional.
Robert S
Rating:
5.0
Keep doing what your doing!!
constance d
Rating:
5.0
Great service in Kingston and on Mundy Street in Wilkes-Barre.
The staff always attentive and customer friendly.
U-haul is my favorite rental company !
Eric K
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Customer did not leave a comment.
JOHN Z
Rating:
3.0
Clean the vehicles, seats sticky from drink spilled on it, screws ,nails in cup holder ,windows always need a cleaning.
James L
Rating:
5.0
Customer did not leave a comment.
JOHN Z
Rating:
5.0
The reason for no in equipment - it was definitely a trailer that had seen better days. It was faded and old and a lot of dings and dents.
Sharon C
Rating:
3.0
Truck has door issues. Truck ran good and was clean. Doors don't close properly. You have to slam both doors to close. Driver door needs a new seal. I drove 4 hours each way on the highway. The air noise was terrible. I couldn't hear my wife or my GPS because it was so loud. I was going to find a dealer in Rochester and swap the truck on my way back. I didn't want to deal with the noise on the highway for a 4 hour trip home. This Truck needs the doors fixed and a new seal on the driver door. Keep this Truck local. I never complain unless I'm really pissed. $700 for a junk truck
Daniel S
Rating:
5.0
It was great thank you very much.
Christopher K
Rating:
5.0
Every thing was perfect. Made moving day easier. Thank you
James G
Rating:
5.0
Every friendly and nice
Django T
Rating:
5.0
Customer did not leave a comment.
JOHN Z
Rating:
5.0
Stacy was great. Knowledgeable, responsive, timely. Fixed my wiring in 1/2 hour. Good job!
Thanks.
Joe R
Rating:
4.0
Customer did not leave a comment.
Joseph W
Rating:
5.0
Customer did not leave a comment.
Karen L
Rating:
5.0
Customer did not leave a comment.
alan b
Rating:
2.0
I had problems with getting the app on my phone. I was disappointed that neither women would help me.
It seemed like it was a joke to them.
Karen F
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
N/A
Gary S
Rating:
4.0
Customer did not leave a comment.
Gregory M
Rating:
5.0
Customer did not leave a comment.
Antonio C
Rating:
5.0
Customer did not leave a comment.
Jamie C
Rating:
5.0
The worker’s are very nice
Teresa R
Rating:
5.0
Easy rental and return
John M
Rating:
5.0
Customer did not leave a comment.
Gregory K
Rating:
5.0
Best customer service. All information given clearly.
Thomas J
Rating:
5.0
Customer did not leave a comment.
WAYNE M
Rating:
5.0
Customer did not leave a comment.
Christopher J
Rating:
5.0
Customer did not leave a comment.
Ramon S
Rating:
2.0
I was not informed about the additional charges for using dolly and for breaking the green tag on the blanket. I assumed dolly usage was included and didn't realize that breaking the tag indicated usage of the blanket, resulting in a $7 extra fee. While this wasn't a significant issue for me, it could be for others. The lack of communication regarding these charges was the main concern.
henry t
Rating:
5.0
At the time I went to pick up my trailer the man that was getting the trailer for me told me that my side by side would not fit on the trailer I rented. He was able to change to equipment that would handle my side by side.
Erik L
Rating:
5.0
Just keep doing what you're doing.
Milton B
Rating:
5.0
Customer did not leave a comment.
JAMES Y
Rating:
5.0
Customer did not leave a comment.
Kenneth R
Rating:
5.0
Nothing
Rebecca P
Rating:
5.0
Stacy always makes sure everything is perfect for my trips....
Charles S
Rating:
3.0
Customer did not leave a comment.
JEREMY E
Rating:
5.0
Customer did not leave a comment.
Benjamin G
Rating:
5.0
Customer did not leave a comment.
rebecca p
|
Overall Experience
Rating:
5.0
Georgie did a great job. Easy in and out. 5 star customer service, thank you very much!
Aaron S
Rating:
5.0
Maybe stop the rain, LOL everything went good.
KEVIN K
Rating:
3.0
Customer did not leave a comment.
Vivian P
Rating:
5.0
Stacy completed my installation professionally and in a timely manner!
Mark M
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Very happy with the employees in wyming ave kinston nice girls very friendly and professional
Carlos M
Rating:
5.0
Stacey runs the best Uhaul store in northeast PA. Very customer focused and great service. I have closer options but always go to the Kingston PA location.
Scott P
Rating:
5.0
Customer did not leave a comment.
Theodora F
Rating:
5.0
Customer did not leave a comment.
Raynee R
Rating:
5.0
service was fast and efficient--only problem--got a different dolly than we ordered but the service was great...highly recommended
matt g
Rating:
5.0
The staff are friendly & efficient, and the store is clean & well organized.
Christopher G
Rating:
5.0
Customer did not leave a comment.
Barbara M
Rating:
5.0
Customer did not leave a comment.
Richard K
Rating:
5.0
Service could not have been any better. Pick up and return we're smooth and timely. Overall great experience.
Brian P
Rating:
5.0
Customer did not leave a comment.
lucinda e
Rating:
5.0
Excellent customer service. Quick check in and quick return.
Lori S
Rating:
5.0
Customer did not leave a comment.
Matthew G
Rating:
5.0
Customer did not leave a comment.
jermmy g
Rating:
5.0
The windows were not cleaned. I had to clean them all when I got home. The gentleman I dropped the truck off with said the truck should not have been rented out in such a dirty condition.
Alfred A
Rating:
5.0
Customer did not leave a comment.
Hector Y
Rating:
5.0
Staff are always professional.
Joseph D
Rating:
5.0
great service the lady was very nice could not ask for better service
frederick h
Rating:
5.0
I,t all went well. I reserved the trailer the day before, and picked up the next. Didn't have any problems. Same on dropping off, very good to deal with. THANK YOU. very happy customer.
John O
Rating:
5.0
Give your workers raise the dudes were bushing their asses
Scott C
Rating:
5.0
Stacy runs her U-Haul better than any other one I have used. I wouldn't go anywhere else but the Kingston location. Thanks Stacy for always providing great customer service!
Kimberlee G
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
2.0
Hire better employees.
Dropping off equipment was awful. Employee definitely had an attitude.
Jennifer S
Rating:
5.0
Very friendly and helpful staff
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Customer did not leave a comment.
Alfonso C
Rating:
5.0
Customer did not leave a comment.
richard s
Rating:
2.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Staff is extremely friendly and very helpful.
Thomas G
Rating:
3.0
Your website doesn't work for onboarding or drop off. Stop over engineering stuff and just make it simple for people to use. I sat for a half hour trying to get my return pics to load on the website before I just left the van in the lot with the keys in it cause it's not my job to make your website work. Same issue for uploading my insurance info at pick-up.
John D
Rating:
5.0
Customer did not leave a comment.
Ronald H
Rating:
5.0
Great customer service and very friendly.
Juliana O
Rating:
3.0
Person in charge needs know how talk to people not be rude or ignorant when you're not being treated in that way
Kevin Z
Rating:
5.0
I had a great experience using Uhaul today. I reserved a truck online but accidentally reserved it for the wrong date. When I arrived the employee (I wish I got her name) informed me off my error. She was able to change my reservation and the rest of the day ran smoothly. The young woman helped to make that happen. Excellent customer service! Thank you!
Darlene C
Rating:
5.0
The staff were helpful and nice
Michael M
Rating:
5.0
Customer did not leave a comment.
Hector Y
Rating:
3.0
Stops hiring stoners
Lenard P
Rating:
5.0
Customer did not leave a comment.
ALEX B
Rating:
1.0
Customer did not leave a comment.
Valerie C
Rating:
5.0
Return was easy and quick. Personnel was very knowledgeable and professional. Great experience
Alexandra W
Rating:
5.0
The staff at this location was extremely polite, helpful and kind. Thank you
Andrew W
Rating:
5.0
Amazing experience Georgie the rep was amazing and chill this is the best U-Haul location I ever used thank you guys for making my experience amazing
Nicole S
Rating:
5.0
Customer did not leave a comment.
Michael T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth R
Rating:
2.0
I will not use uhaul again
Mark M
Rating:
5.0
Customer did not leave a comment.
Lenora W
Rating:
5.0
Customer did not leave a comment.
Kenneth R
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
Vehicles should be left with a full tank of gas and returned with a full tank, not 3/8.
Daniel F
Rating:
5.0
The store staff went out of their way to be sure we had the correct hitch for a car that we incorrectly identified. The proper hitch had to be ordered quickly since our daughter was only visiting for the holiday week. We are very pleased with the customer care.
Veronica W
Rating:
4.0
Very fast service.
James B
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Stacy, the manager is key to the efficient running of this site.
Charles H
Rating:
5.0
Customer did not leave a comment.
Taisha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENNIS B
Rating:
5.0
Not much . The staff at this location was great
Roy s
Rating:
5.0
Was professional installed and fast awesome work will recommended
Thomas G
Rating:
5.0
Stacey and team provide best in class customer service.
Michele K
|
Overall Experience
Rating:
5.0
The staff was beyond helpful and amazing!!
Amonda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariana B
|
Overall Experience
Rating:
5.0
Kingston staff is incredible.
Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K
|
First Impressions
Rating:
1.0
I wish it was display storage space to show how big in size the units are
Olympia B
|
Online Move In
Rating:
5.0
Stacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D
|
First Impressions
Rating:
3.0
Had to rent 3 units because there was no big ones...could of got a deal or something
Richard H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janasia T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jill K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY S
|
Overall Experience
Rating:
5.0
This Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V
|
Overall Experience
Rating:
5.0
Stuff there was polite helpful and genuinely cared about my situation.
ALEX B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanequa C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany H
|
Overall Experience
Rating:
5.0
The service was excellent
Lucille B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Starrkeyia B
|
First Impressions
Rating:
5.0
Great team and helpful
Paula V
|
First Impressions
Rating:
5.0
Very helpful and professional.
Shenique J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james L
|
Overall Experience
Rating:
5.0
The staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
It would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m
|
Overall Experience
Rating:
5.0
I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J
|
Overall Experience
Rating:
5.0
They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.
Luciano A
|
Overall Experience
Rating:
1.0
I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K
|
First Impressions
Rating:
5.0
The staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Larry a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brittany k
|
First Impressions
Rating:
5.0
Stacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica S
|
Online Move In
Rating:
5.0
Stacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amethyst K
|
Overall Experience
Rating:
5.0
Over the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!
Frieda J
|
Overall Experience
Rating:
5.0
Stacey is super nice.
Muraad M
|
Overall Experience
Rating:
5.0
Very nice and very helpful
christopher c
|
Overall Experience
Rating:
5.0
Very good customer service
William H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey M
|
First Impressions
Rating:
5.0
Just a great experience from start to finish.
Michael T
|
First Impressions
Rating:
5.0
Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a
|
Overall Experience
Rating:
5.0
The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E
|
Overall Experience
Rating:
4.0
Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R
|
Overall Experience
Rating:
1.0
I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l
|
Overall Experience
Rating:
4.0
Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K
|
Overall Experience
Rating:
5.0
Friendly staff, knowledgeable, clean
David J
|
Overall Experience
Rating:
5.0
Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H
|
First Impressions
Rating:
4.0
2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C
|
Overall Experience
Rating:
5.0
Always very helpful and accommodating..
MARK B
|
Overall Experience
Rating:
5.0
Thank you! I would recommend your company.
Rebecca E
|
First Impressions
Rating:
5.0
They were they were so sufficient
gregory r
|
First Impressions
Rating:
5.0
Great service
gerald M
|
Overall Experience
Rating:
1.0
Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L
|
Overall Experience
Rating:
5.0
Stacy Eckstein went out of her way to accommodate our needs & requests.
She helped lessen the stress of our move.
joseph s
|
Overall Experience
Rating:
5.0
Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location