Customer Reviews for U-Haul Moving & Storage of Kennesaw

11,493 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store, Shell Gas (Across the Street), Citgo Food Mart (Just South of location)

(770) 792-8555

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store, Shell Gas (Across the Street), Citgo Food Mart (Just South of location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
4.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Everything was great product and services!!

FRANCISCO O. 
Rating:
4.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Everything was great except the drivers seat of the truck was somehow worn and crooked. I was only driving short distances so I accepted the truck but if it were further I would have asked for a different truck because it would have caused a lot of lumbar, hip and SI joint pain from being crooked.

Anne F. 
Rating:
5.0

I have yet to rent a truck that I felt completely confident in. Each time the trucks feel completely worn out and as if they might break down at any point. This would be a nightmare scenario. However.... it didn't and I am thankful for that. Otherwise, a great experience.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
3.0

Charge a significant penalty to customers that don't return the equipment/trucks on time as we have been affected more than once by a last minute change in location pick up that has significantly altered our plans.

Rochelle M. 
Rating:
5.0

Customer did not leave a comment.

Hamid S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

CINDY J. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Excellent experience. The staff are professional and nice. Check in was quick and easy, except for all of the ID related stuff U-Haul corporate puts you through. The best location I've ever been to and I've been to allot.

Christopher F. 
Rating:
5.0

The staff provided quick & efficient service..

George C. 
Rating:
3.0

Truck was leaking. Some of my boxes got wet.

Thomas L. 
Rating:
5.0

Very good experience.

Scott H. 
Rating:
5.0

I would say during the check-out process if the customer added the Furniture Pads, the Rep should state to the customer as a reminder, the Furniture Pads pads need to be returned with the equipment. This was my first time adding Furniture Pads and did not know that the pads needed to be returned with the truck and equipment (dollies) rented. That's it. Thanks.

Vanessa M. 
Rating:
2.0

the equipment was not available at the original location and had to change to a location location 10 miles far and of course had to pay for the extra mileage in the rental, as offered please reimburse the $50 dollars for the guaranteed reservation. Thanks

JULIO M. 
Rating:
5.0

Absolutely nothing.

olaff D. 
Rating:
3.0

I did the online check in but the front desk still collected everything when we arrived. Defeats the whole purpose.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

shaquisha f.  |  Overall Experience 
Rating:
5.0

The rear of the truck was wet, if you would dry the floors a little more, it would be safe for customers.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Colleen R. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Brandi, Chris and the whole staff were very accommodating. Very impressed with everyone there. Installer of my Bluetooth brake controller couldn't have been nicer. He explained the process and got the mobile app confirmed before I left. Thanks for everything.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

nothing

KEITH O. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  First Impressions 
Rating:
5.0

Staff was well versed, polite and professional!

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

LEE I. 
Rating:
5.0

Excellent service, pleasantly surprised.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Rex R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Prashant P. 
Rating:
5.0

My original reservation was made at "The crazy Book Lady" 5058 Allatoona Gateway Acworth, GA 30101. The location was an app pick up. We got there at 6:30am in freezing weather. The lock box code did not work and the reserved truck had a bald tire. I was driving all the way to Milwaukee. After numerous calls I was finally re-routed to U-Haul Moving and storage of Kennesaw. Although I was over an hour late to meet my move team - they were very professional and got us in and out. The service was excellent.

Michelle H. 
Rating:
5.0

Not a thing

Andrew S. 
Rating:
5.0

Nice and friendly employees

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Warren D. 
Rating:
5.0

Customer did not leave a comment.

Derek A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D. 
Rating:
5.0

The young man that was working I forgot his name but in Warner robins on Watson boulevard had only been working 5 days. He is very professional, kind, helpful, informative. I would use that U-Haul place anytime I'm moving. Great job young man. Keep up the good work.

Nichelle C. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE D.  |  Online Move In 
Rating:
5.0

Very good service, very accessible

Larry O. 
Rating:
4.0

All associates were friendly and helpful. Facility was clean. I did not see a customer waiting area.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Stephan B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Arnold P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

Yadira T. 
Rating:
5.0

Customer did not leave a comment.

Richard V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieda M.  |  Overall Experience 
Rating:
5.0

Very professional service!

Richard V. 
Rating:
5.0

Everyone was extremely friendly and helpful

DENISE H.  |  First Impressions 
Rating:
3.0

I dropped the truck off after hours

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

Rasheed K. 
Rating:
5.0

Customer did not leave a comment.

jesus E. 
Rating:
5.0

The team was fantastic they made sure I had the best experience and equipment I have no bad complaints

Micah H. 
Rating:
5.0

Keep doing what u do

Elias B. 
Rating:
5.0

👍🏻👍🏻👍🏻

chris H. 
Rating:
5.0

It was great

NAJEH S. 
Rating:
5.0

Thanks

samuel A. 
Rating:
5.0

Customer did not leave a comment.

Kelly C.  |  Overall Experience 
Rating:
5.0

In & out with no problem

JEROME G. 
Rating:
2.0

I guess walking customers out to inspect the vehicle with them is obsolete now. The customer service was not good, and it felt like we were bothering the employees.

Jarvis C. 
Rating:
4.0

The layout of the location could be better! There are so many U-Haul trucks, vans, etc. it is hard to drive and access the storage unit location and get to the U-Haul customer service office.

CHARLA B.  |  First Impressions 
Rating:
5.0

Friendly fast service. Exceptional customer service. My go to place for rental trucks.vans and trailers !!!

Harvey A. 
Rating:
2.0

I have used this location before. The experience I had this time was not usual. I returned the equipment hours prior to my expected return time and received 2 calls the next day asking when I'd be returning it. I headed straight up there to get a resolution. They found the truck but nit the keys. By the time I returned home I finally had my final bill.

Earaldine M. 
Rating:
3.0

The location is what hurt the process. There is so much traffic in that area you can already know that it's tough going in and tough departing.

Bart S. 
Rating:
5.0

Great customer service!

RICARDO M. 
Rating:
5.0

Seamless check in. No issues.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
4.0

Customer did not leave a comment.

BLAIRD P. 
Rating:
5.0

Great service and trouble free check out

Harikrishnan K. 
Rating:
5.0

Customer did not leave a comment.

Terrence R. 
Rating:
5.0

Overall experience was great! Staff was wonderful!

MELISSA S.  |  Overall Experience 
Rating:
5.0

The truck was clean however it is in bad shape.

Philip C. 
Rating:
4.0

Make another exit and entrance, pulling in to return a rental is good but at the same time it is also the exit. When your parking lot is full it makes it hard to maneuver when returning rental or leaving.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Beckie S. 
Rating:
5.0

Great location! Professional, knowledgeable and friendly staff. Will definitely use this location again for all of my moving needs, highly recommended!

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Crystina W. 
Rating:
2.0

I had a terrible time with trying to rent the uhaul, I went to one location and was there 45 mins trying to rent and the computer kept messing up after I went the day before to make a reservation for 545pm, then the called the district manager and he couldn't figure it out so they send me to another location 4 miles away and i go there and wait another 25- 30 minutes to get a uhaul, the guy was having trouble with reserving my uhaul. It was definitely a bad experience. So upset, I didn't get uhaul til 8:15

Stanley C. 
Rating:
5.0

Customer service was great, the guy that hooked my trailer up did a perfect job and was excellent.

Brandon W. 
Rating:
5.0

Fast abd easy

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Fredrick B. 
Rating:
5.0

Customer did not leave a comment.

AKEF B.  |  Overall Experience 
Rating:
5.0

Great customer service at store.

Hasson B. 
Rating:
5.0

Great customer service amazing team overall. I also have a storage unit at the same exact place it's always clean and kept up to date I appreciate everyone who's working there to keep our items and vehicles safe

Micah H. 
Rating:
5.0

Customer did not leave a comment.

BILL F.  |  Overall Experience 
Rating:
4.0

Tony was amazing! Prompt, calm and responsive. I appreciate the wonderful customer service! Thank you!

Geneva S. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Easy transaction. Friendly counter staff

KEITH A. 
Rating:
5.0

Nothing

Jeannettea W. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

GREAT MOVE

Richard V.  |  First Impressions 
Rating:
2.0

The trucks were not clean. The customer service was poor. When I entered, most of the staff was on their phones and I had to get their attention. I have rented at this location several times, but this last time was unwelcoming. I was initially given a dirty truck that smelled like weed. It had 1/4 tank of gas and the ceck engine light was on. I switched trucks. I didn't like the experience. It was sub par to my previous rentals.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

ruby D. 
Rating:
4.0

Lower your prices I'll never use U-Haul again charging per mile plus filling up the tank is absurd

Amya F. 
Rating:
5.0

Great Service! Thanks

Peter H. 
Rating:
5.0

Customer did not leave a comment.

BARON S.  |  First Impressions 
Rating:
5.0

Helpful and fast.

alp K. 
Rating:
5.0

Customer did not leave a comment.

Randy O. 
Rating:
3.0

I don't like my physical picture nor my drivers license in the personal cell phones of workers. The world of identity theft seems like very bad practices on the behalf of Uhaul.

Angela H. 
Rating:
5.0

Completely satisfied! 😀

JOEL G. 
Rating:
5.0

This location was awesome!!!The staff was great!!!The customer service was amazing…The manager has a great team there I’d recommend this location to any and everyone who needs help moving they will get you started and motivate…Thank you for making my move easier!!!HAPPY NEW YEAR

James f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asha M.  |  Overall Experience 
Rating:
5.0

Very professional personnel & service

Richard V.  |  Overall Experience 
Rating:
5.0

The manager Brandi and the rest of the team were great. Always helpful and understanding.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armstead G.  |  Overall Experience 
Rating:
5.0

As usual, the reps provided above average customer service. Would highly recommend this location

ELSY s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonequia T.  |  Overall Experience 
Rating:
5.0

The young men at the storage facility were phenomenal. Extremely helpful and polite. The facilities were very clean and easy to get to. Very pleased with the whole process.

ELSY s.  |  First Impressions 
Rating:
4.0

Satisfied with their service.

MARITZA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

thomas B.  |  Overall Experience 
Rating:
5.0

All staff members were awesome !!! Highly recommend to others !!

Tyesha T.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and polite.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M.  |  First Impressions 
Rating:
5.0

Staff was very professional and kind.

Gladys P.  |  First Impressions 
Rating:
5.0

I would like to give a very special thanks to Brandi for her overall professionalism, consideration and understanding with my situation. Her along with Tina was very caring and put forth every effort to accommodate my experience. Thank you Tim Wynn

TIMOTHY W.  |  Overall Experience 
Rating:
5.0

No complaints, just wish that it was explained better about if I move out of my storage unit in the early part of the month, that I wouldn't get a partial refund for the unused portion of the month.

Wittye W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy a.  |  Overall Experience 
Rating:
5.0

Brandi is a very valuable GM for UHaul along with her staff.

Nancy A.  |  First Impressions 
Rating:
5.0

Brandi runs her location like a well-oiled machine! The technology implementation is complimented by her 5 star customer service. Her staff is polished, professional, and always available when needed...even when I spilled my coffee in the lobby. Brandi's leadership is evident in this location & she has made my multi-phased move a breeze. I successfully retrieved my belongings from my storage units incident free. I will HIGHLY recommend this location to my network for moving storage, supplies, and vehicles!

Rozeita C.  |  Overall Experience 
Rating:
5.0

Great Service

Guy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry C.  |  Online Move In 
Rating:
5.0

Excellent, Accomodations for my Storage Belongings.

Mark D M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTOINE A.  |  First Impressions 
Rating:
5.0

Great service always! Thanks

Timothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kea K.  |  First Impressions 
Rating:
5.0

Brandi and the entire staff were truly awesome from the beginning to the end. I will definitely use them next time. And on another note I have rented truck's from this location many times in the past and coming from powder springs I drive past at least 8 locations just to get to this one because their customer service is great.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Your best team of employees are at this location

CAROLYN J.  |  First Impressions 
Rating:
5.0

I’ve had nothing but pleasurable experiences here.

Travis S.  |  First Impressions 
Rating:
5.0

Great Experience.

STEVEN B.  |  Overall Experience 
Rating:
5.0

Great experienced. Cannot complain

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevelin W.  |  Overall Experience 
Rating:
5.0

BRANDI AND HER STAFF ARE THE BEST PEOPLE IVE ENCOUNTERED IN A U HAUL LOCATION EVER💪🏾💪🏾💪🏾💪🏾THIS KENNASAW LOCATION IS ALWAYS ON POINT AND SOLVES ALL PROBLEMS THAT IVE HAD👍🏽👍🏽👍🏽👍🏽EXCELLENT TEAMWORK, i recently rented a storage for 3 months and also rented a truck for move in and move out so ive frequent the location regularly and has always been PLEASED

DEMITRA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  First Impressions 
Rating:
5.0

Very nice experience! A++

Patricia J.  |  Overall Experience 
Rating:
5.0

Very professional

William T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffers T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

They had a pull loading dock so I can unload right off the truck! Several carts and a mattress cart were immediately available to help with the items. Very clean and I was able to self check in after hours.

Asha M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Margaret K.  |  Overall Experience 
Rating:
5.0

I never knew how easy it was to purchase a unit and to rent a U-Haul truck. My experience was so swift and easy being that its my first time and I was a bit nervous assuming the worst. I was worried for absolutely nothing and me moving in with my husband's help only took 1hr... We moved our 2 bedroom apartment into a 5x10 unit and it was just enough space! Amazing experience I give U-Haul a 10/10

Jonquitta M.  |  First Impressions 
Rating:
5.0

Hello, I've had a storage unit at U-Haul 2085 Barrett Parkway in Kennesaw, GA. for the past 5 years, I just moved my things out a couple of days ago, and I was so excited to see all of my belongings intact and looking exactly the same as they did the day that I put them in storage. U-Haul met the need that I had to the fullest. I dare not in this comment without saying, Thank you!! To manager Brandi Mckown, and her staff who was always so helpful and kind whenever I came into the store. I wish every business had customer service like you all. I give you 10 Stars if I could! Thank you again for everything. God bless, Eloise Thomas

Eloise T.  |  Overall Experience 
Rating:
5.0

The manager was super helpful and considerate!

mary p.  |  Overall Experience 
Rating:
4.0

I'm very thankful to the gentleman who walked me through the process, showed me how to clock in and out 👍

clifford c.  |  First Impressions 
Rating:
5.0

thanks!

Morgan Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia A.  |  Overall Experience 
Rating:
3.0

I think that they over charge by increasing the rental every 6 months

caroline c.  |  Overall Experience 
Rating:
5.0

I've enjoyed my experience with U-Haul self storage the process was easy and simple thanks for taking good care of me

Serrita G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wittye W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mckensi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy a.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  Overall Experience 
Rating:
5.0

Customer service was awesome

Michelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tateisha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robenson a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia J.  |  First Impressions 
Rating:
5.0

Facilities accommodating as were staff.. friendly very helpful. The special offered made it an easy move in. Glad I found this location also..i recommend.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA S.  |  First Impressions 
Rating:
5.0

Great customer service from all staff. Brandi, Rashasheed, Nate and the entire team is always helpful. I appreciate their dedication.

Clyde M.  |  First Impressions 
Rating:
5.0

Helpful staff Good customer service

Pam W.  |  Overall Experience 
Rating:
5.0

Very good company

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Savannah, Brandi, Chris! You were just doing your job, but your kindness and consideration was nothing short of a blessing to me. You never know when someone is going through a rough time and how you make a difference just by being you! Thank you so much! Keep up the GREAT WORK and GOD BLESS! Sharon Weatherspoon

Sharon W.  |  Overall Experience 
Rating:
5.0

I no longer needed this space as I completed my move.

Doug S.  |  Overall Experience 
Rating:
5.0

Was displaced out of my apartment because of water damage and uninhabitable. Chris really was a life saver for me and made the transition easier. He’s awesome!

DIANA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINA O.  |  Overall Experience 
Rating:
5.0

Everyone was so nice! And johnathan was such a blessing!Gove that man a raise !The only down fall is some of our things we’re broke, but they could have been the way it was stacked! Overall our experience was a good one!!

DEDRA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHABKEIM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaliandra C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kalita a.  |  First Impressions 
Rating:
4.0

This location was not good about answering the phone

Sederia G.  |  Overall Experience 
Rating:
3.0

Impossible to contact facility to talk to someone directly.

Colin R.  |  Overall Experience 
Rating:
5.0

Thank you

Shelia L.  |  First Impressions 
Rating:
3.0

Too high a price to pay for a 10 x 10 unit

Alvin B.  |  Overall Experience 
Rating:
5.0

Thank you

Larry H.  |  First Impressions 
Rating:
4.0

The only thing I did not care for was the facility staffing was not able to adapt as customer business greatly increased. Wait times were really excessive for only a single counter associate.

DAVID L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole c.  |  Overall Experience 
Rating:
5.0

Your employee’s were friendly, knowledgeable helpful anytime I had question . The guy who helped me move out couldn’t believe how nice and clean the place was. Thanks

Mark C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMIR M.  |  Overall Experience 
Rating:
5.0

Great experience and a very good value.

Russell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timeka G.  |  Overall Experience 
Rating:
5.0

I have no complaints it was an easy transition! The staff there are very knowledgeable and friendly. Would recommend to everyone! A superior location for sure!

Chrisshauna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Divya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arsteen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeshaiah T.  |  Overall Experience 
Rating:
5.0

With the trials and tribulations during my transition this location has made me feel complete in my goals to accomplish safe and secure storage for my personal belongings. My mother and I are very pleased and very proud to say that we will always recommend this location to our friends and family. May everyone have a blessed journey.

nicole c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan T.  |  Overall Experience 
Rating:
5.0

The service at this location was awesome, the only thing I had an issue with was the information I was given when making the reservation. I was told that I would be on the ground level and ended up being on the second which is quite if a hassle when it comes to moving things in. I believe that was due to calling the customer service line though. Other than that and a Trish issue due to the customer service team I had a good move

Shania N.  |  First Impressions 
Rating:
5.0

This storage unit was a great option for me. I stored large items I only needed occasionally for an exhibit booth at conferences. Were there sometimes minor inconveniences? Yes, but the main problem was everything was so great they were very popular and sometimes finding a parking space at the loading dock was scarce, or I’d have to wait for the elevator a while. But I was always able to do what I needed to. Only reason I moved out was my job moved to another state.

BENJAMIN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHABKEIM S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philmon t.  |  Overall Experience 
Rating:
5.0

We used this location for over a year! Never had any concerns! Great place to store your home goods!

Alexander R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joan R.  |  First Impressions 
Rating:
4.0

Our only complaint - we were told that we could get 24-hour access, but were never given an access card. My son was given a code, but two different nights that he brought a load of furniture - the code didn't work. That was really frustrating, as each time we had a loaded truck.

Jason W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNIE B.  |  First Impressions 
Rating:
1.0

Your partial refund policy, or should I say, the lack of a partial refund policy for early closure of a monthly agreement is nothing but a complete rip off. You make money by not refunding the balance of the month that I paid for on top of turning right around and renting the space out to someone else. They call that double dipping. I will never do business with you all again.

David N.  |  Overall Experience 
Rating:
5.0

Always went out of way to help with any ?s Very helpful and good people are hard to find.

CODY S.  |  Overall Experience 
Rating:
5.0

I really would like to see weekend hours. I picked up my truck on Friday morning and was able to turn it in and access my storage unit on sunday but the center was not open.

Charles E.  |  First Impressions 
Rating:
5.0

Wonderful staff . Thank you for making my load lighter

Shikera D.  |  Overall Experience 
Rating:
4.0

I liked the spot for donations at the door. It was convenient for us instead of taking to goodwill. It's nice to see something like that!

AUSTIN N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Your kindness and professionalism was awesome big shout out to the entire staff. Thank you all.

reginald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chadwick m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy R.  |  First Impressions 
Rating:
5.0

Brandi and her staff is always a pleasure to work with. I would like to extend a major kudos to Jacob who helped me. He was very kinda and patient with me and my moving needs. I don’t know what is being done in these training but everywhere else needs this. Thanks guys.

Nicole A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNO P.  |  First Impressions 
Rating:
5.0

Nice and clean areas. Well lighted always felt safe inside.pest free very clean Keep up the good work And Thank you !!!

Jose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaden T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Online Move In 
Rating:
5.0

Thank you for keeping my storage safe. All staff were helpful and knowledgeable.

luz m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermani K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN A.  |  First Impressions 
Rating:
5.0

Guy who checked me in was great . Walked me over everything

CODY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
5.0

All My friend use u Haul.

GREGORY M.  |  First Impressions 
Rating:
4.0

Very helpful

Darrell B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerimie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paige D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth m.  |  Overall Experience 
Rating:
5.0

Everyone very courteous & professional.

elizabeth m.  |  Overall Experience 
Rating:
5.0

The young black man at the counter was very helpful and professional.

gary s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PHILIP L.  |  Overall Experience 
Rating:
3.0

The second floor was full of cans and buckets collecting water, some completely blocking the walkway. It made me question if my belongings would be safe from water

David K.  |  First Impressions 
Rating:
5.0

Good service.

ENRIQUE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

logan P.  |  First Impressions 
Rating:
5.0

Would use this facility again if we need storage

DAVID F.  |  Overall Experience 
Rating:
5.0

The best place to store things

warren s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chedric K.  |  Overall Experience 
Rating:
5.0

I have always had a great experience at U-Haul with truck rentals and storage. Great work guys!!

kevin j.  |  Overall Experience 
Rating:
5.0

Friendly helpful folks a great experience

Michael C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Conroy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy w.  |  Overall Experience 
Rating:
5.0

Thank you for keeping a clean facility. Your staff is the best example in the any business.

Euphemia N.  |  Overall Experience 
Rating:
5.0

My ratings are for the store staff only. They have been great for the past 15 years. My review of your customer service line would be just the opposite. Extremely long hold times. Rude and not at all helpful!!! I am really not happy that the store lines go to your central location as no one can resolve any problems, all they say is they can’t do that, call the store. Well darn it, I did call the store number but ended up at the Customer Service department. Finally, I drove down there and left a message for the store manager, Brandi Landrum, to call me. She did so as promised and gave me her personal cell. She resolved the issue.in less than 5 minutes. If I have to deal with you central office service people again, and they are as horrible as they were last Saturday, I’m moving to another climate control storage facility. There are lots of them around here now and they are less expensive. $189 a month is a bit ridiculous when I can get the same size at lifeproof storage for $99. My rent has doubled in 15 years but my salary hasn’t.

Janet N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRAIDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice d.  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Rachael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERYN K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUANITA V.  |  First Impressions 
Rating:
5.0

Everyone there at the storage area they are very nice and polite cheerful keep up the good work

shirley s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber J.  |  First Impressions 
Rating:
5.0

I close my storage number 0419 as of March 2020. I did not close storage number 0423 which is still active.

JOANNE S.  |  Overall Experience 
Rating:
5.0

Very easy to set account up online. Very friendly and helpful staff.

Byron G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monet G.  |  Overall Experience 
Rating:
5.0

This really worked out for me. I felt safe and secure. I also felt I could access my belongings when I needed to. Thank you for your service!!!

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett C.  |  First Impressions 
Rating:
5.0

Could use more lighting inside of each unit.

Megin B.  |  Overall Experience 
Rating:
5.0

Even though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.

Thomas D.  |  First Impressions 
Rating:
4.0

Request military veteran's discount

Charles F.  |  First Impressions 
Rating:
4.0

I will rate depending on if all my deposits are returned and they keep what was promised to me

jerimie J.  |  First Impressions 
Rating:
5.0

The facility was well-maintained, clean, and bright. The staff was customer oriented and very helpful, despite me needing to change storage rooms three time!

SCOTT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelli d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FOLASADE A.  |  First Impressions 
Rating:
5.0

Kennesaw U-haul has the best staff and cleanest property in America. The staff needs to receive a bonus in their next paycheck on my behalf. They always have gone beyond to assist me since 2018. I tell everyone I know about U-haul Kennesaw.

carolyn j.  |  Overall Experience 
Rating:
5.0

You guys are unbelievably pleasant and helpful all the time! Thank you! Great experience!

Derek M.  |  Overall Experience 
Rating:
5.0

The storage was outstanding the staff was exceptional.

DANNIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena W.  |  Overall Experience 
Rating:
2.0

The management team needs to work on their customer service. I do not understand how you work in customer service and do not know how to deliver the service properly. If you are having a bad day that is ok but step off the floor for a second to get yourself together. You never know what a person is going thru yes yes yes but be mindful of the energy that you are spreading. Take leadership classes if you need to.

Keirra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen b.  |  First Impressions 
Rating:
5.0

My experience at this location has been superb! I've had 3 units there and renting the trucks have been so easy and the staff is always friendly, helpful and nice! Moving can be so stressful, this part of the move has been great!

Derek M.  |  Overall Experience 
Rating:
5.0

I wish the office could close at 9pm,but 7 is good.

CATHERINE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jaquita j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD C L.  |  First Impressions 
Rating:
5.0

Great experience overall, however my Id access code after hours didn't let us in and we were delayed a whole day and issued half day of work because of it.

MIXILINETTE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna f.  |  First Impressions 
Rating:
2.0

Prices was too high

ELLA J.  |  Overall Experience 
Rating:
5.0

Manager ( Brandy) was very helpful. She went that extra little bit to make our time there go easy . A few hiccups with our code but was handled very well.

Dale m.  |  Overall Experience 
Rating:
5.0

This U-Haul had it all…Storage, trucks, & supplies. I rented a space for 5-1/2 years and when I took my stuff out of storage for the last time, there was no dirt or even dust on the boxes or furniture. That tells me how well maintained this storage facility is. I will definitely rent a unit again from here.

kelly g.  |  Overall Experience 
Rating:
5.0

Great service!

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quan N.  |  First Impressions 
Rating:
5.0

The facility and staff served us well. Thank you.

EDWIN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke P.  |  Overall Experience 
Rating:
5.0

The " south of the border" of storage.Awsome!

ROBERT C.  |  First Impressions 
Rating:
5.0

This is a very nice facility. The staff is very nice.

Sheryl L.  |  Online Move In 
Rating:
5.0

Staff was great! Facility is way better than you would expect! Overall, very satisfied!

RYAN W.  |  Overall Experience 
Rating:
5.0

Everyone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars

LORI-ANN C.  |  Overall Experience 
Rating:
5.0

The Manager was very helpful.A real professional..

Larry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqwon W.  |  Overall Experience 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  First Impressions 
Rating:
5.0

Rideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.

TERANCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA S.  |  First Impressions 
Rating:
5.0

The Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I’m a clean freak. I like that there’s an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I’ve ever used. Brandi is very friendly and easy to work with.

karen l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Great Experience!

CYNTHIA W.  |  Overall Experience 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Rating:
5.0

Excellent Service!

CYNTHIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F.  |  Overall Experience 
Rating:
5.0

I'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.

Kyle S.  |  Overall Experience 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia B.  |  First Impressions 
Rating:
4.0

Nice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.

Sean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL A.  |  Overall Experience 
Rating:
5.0

Need more than one person in the office.

LaBRESHA i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY L.  |  Overall Experience 
Rating:
5.0

Very professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints

Paris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamaria j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah w.  |  First Impressions 
Rating:
4.0

Do not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.

LaBRESHA i.  |  First Impressions 
Rating:
5.0

If I have to use them again. I know where to store my stuff and have it safe

warren s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah B.  |  Overall Experience 
Rating:
5.0

Excellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!

DAVID S.  |  Overall Experience 
Rating:
5.0

Brandy was very helpful with providing me with customer service.

Paris M.  |  First Impressions 
Rating:
2.0

I was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.

CARMEN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenya S.  |  First Impressions 
Rating:
5.0

The facility was above expectations and the staff was very helpful in all aspects.

Peter T.  |  Overall Experience 
Rating:
5.0

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

la'toya l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey m.  |  Overall Experience 
Rating:
5.0

I love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.

Doxtrenare Doc T.  |  Overall Experience 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah h.  |  Overall Experience 
Rating:
5.0

The people inside the facility were very nice.

Khai Yeise J.  |  First Impressions 
Rating:
5.0

Thanks, and keep up the great job !!!!!

calvin j.  |  Overall Experience 
Rating:
1.0

Pricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE

CYNTHIA P.  |  Overall Experience 
Rating:
5.0

We had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.

Bill M.  |  Overall Experience 
Rating:
2.0

I never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.

Tranette w.  |  Overall Experience 
Rating:
5.0

I live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.

SHARYN E.  |  Overall Experience 
Rating:
5.0

Good job!

Tyrom b.  |  First Impressions 
Rating:
4.0

WE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!

beetriz v.  |  First Impressions 
Rating:
3.0

I moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.

William e.  |  Overall Experience 
Rating:
4.0

The facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.

KENNESAW S.  |  Overall Experience 
Rating:
5.0

The storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.

Tyrone S.  |  Overall Experience 
Rating:
4.0

Accommodating!

YVETTE B.  |  Overall Experience 
Rating:
4.0

The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

BRITTNEY B.  |  Overall Experience 
Rating:
4.0

Good service, the usual, we've used them before.

Otha B.  |  First Impressions 
Rating:
5.0

All Good!!

STEVE K.  |  Overall Experience 
Rating:
5.0

From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

deanne f.  |  Overall Experience 
Rating:
5.0

Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

Monica A.  |  First Impressions 
Rating:
1.0

Was expecting to receive free storage promotion but didn’t

shannon d.  |  First Impressions 
Rating:
5.0

none

STEVEN H.  |  Overall Experience 
Rating:
5.0

Awesome team!

Kynisha S.  |  Overall Experience 
Rating:
5.0

Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Erin B.  |  Overall Experience 
Rating:
5.0

Was a good place.

Tammy F.  |  Overall Experience 
Rating:
4.0

The staff here is amazing. Jonathan went well above and beyond to help me thank you .

Robert C.  |  First Impressions 
Rating:
4.0

The staff did a great job.

ross r.  |  Overall Experience 
Rating:
5.0

Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Sarana h.  |  First Impressions 
Rating:
5.0

Excellent service!

Liza R.  |  First Impressions 
Rating:
1.0

I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Edward R.  |  Overall Experience 
Rating:
5.0

My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

Ruth G.  |  Overall Experience 
Rating:
5.0

I will definitely use this storage facility again if the need arises.

deborah m.  |  Overall Experience 
Rating:
4.0

U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Eric C.  |  Overall Experience 
Rating:
4.0

Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Laurie Y.  |  Overall Experience 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Rating:
5.0

Very very very nice people! Please give them a pay raise for their hard work.

Edward R.  |  First Impressions 
Rating:
2.0

My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

JeReyna S.  |  Overall Experience 
Rating:
5.0

Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Mindy B.  |  First Impressions 
Rating:
5.0

Alexis the Ubox deliverer was excellent!

Kelly L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Rating:
5.0

People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Front Counter Staff very friendly, courteous and knowledgeable.

William A.  |  First Impressions 
Rating:
5.0

I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

Aprille T.  |  Overall Experience 
Rating:
1.0

I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

BRUCE R.  |  Overall Experience 
Rating:
5.0

I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Frederick J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Stephanie S.  |  Overall Experience 
Rating:
1.0

Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

Henry B.  |  Overall Experience 
Rating:
4.0

I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

JESSICA F.  |  Overall Experience 
Rating:
2.0

My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Brenda V.  |  First Impressions 
Rating:
2.0

This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

Marlissa E.  |  Overall Experience 
Rating:
1.0

Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

GARY L.  |  Overall Experience 
Rating:
5.0

N/A

Mark J.  |  Overall Experience 
Rating:
3.0

Great service, the only issue was it took a week for uhaul to take back the empty container

Marcus B.  |  Overall Experience 
Rating:
4.0

Great customer service

DEBORA P.  |  Reservation 
Rating:
5.0

The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

john h.  |  Overall Experience 
Rating:
5.0

We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Katherine M.  |  Overall Experience 
Rating:
5.0

Highly recommend this company. The employees were very friendly and helpful. Thank you

Rhonda F.  |  Overall Experience 
Rating:
4.0

The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

Tawnee W.  |  Overall Experience 
Rating:
5.0

Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

roy r.  |  Overall Experience 
Rating:
4.0

I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jarveen P.  |  Overall Experience 
Rating:
3.0

The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

Jack V.  |  Overall Experience 
Rating:
4.0

No problems at all

diane w.  |  Overall Experience 
Rating:
5.0

Very good experience !

Carol W.  |  Reservation 
Rating:
5.0

The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

Marion D.  |  Overall Experience 
Rating:
5.0

Did a nice job with my unit

ERIC B.  |  Overall Experience 
Rating:
2.0

My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

Ellen L.  |  Overall Experience 
Rating:
1.0

I was charge for an entire month when I was only trying to have my things shipped there and picked up

shani M.  |  Overall Experience 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s.  |  Reservation 
Rating:
5.0

Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

sarah f.  |  Overall Experience 
Rating:
5.0

thank you

AMY A.  |  Overall Experience 
Rating:
5.0

Good job

Cynthia J.  |  Overall Experience 
Rating:
4.0

na

James F.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.

Amanda B.  |  Overall Experience 
Rating:
1.0

U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

ANNIE M.  |  Overall Experience 
Rating:
5.0

We did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.

Debbie J.  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff.

Matthew F.  |  Overall Experience 
Rating:
4.0

Everything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.

Benjamin H.  |  Overall Experience 
Rating:
5.0

The service was excellent but.....the reservation isn’t until September 22.

BOBBI C.  |  Reservation 
Rating:
4.0

We had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions

tricia f.  |  Overall Experience 
Rating:
1.0

Belinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.

Shannon P.  |  Overall Experience 
Rating:
5.0

Great overall experience

MARSHA F.  |  Overall Experience 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T.  |  Reservation 
Rating:
5.0

The staff and manager, Rob, were outstanding!!!

hannah w.  |  Overall Experience 
Rating:
4.0

"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.

Mildred S.  |  Overall Experience 
Rating:
5.0

The overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.

Drago P.  |  Overall Experience 
Rating:
5.0

Everything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem

Benjamin H.  |  Reservation 
Rating:
5.0

My experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.

Leon R.  |  Overall Experience 
Rating:
4.0

No comment

DACIA S.  |  Overall Experience 
Rating:
5.0

Very good service thank you verry much.

Manuel G.  |  Overall Experience 
Rating:
1.0

I had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!

ELVISA T.  |  Overall Experience 
Rating:
4.0

Good place for storage

Donigan t.  |  Overall Experience 
Rating:
5.0

thank you, I was very well pleased with every thing

Laurence P.  |  Overall Experience 
Rating:
5.0

The U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!

Mike S.  |  Overall Experience 
Rating:
5.0

The U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.

ROSE C.  |  Overall Experience 
Rating:
4.0

Nice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.

Caretta S.  |  Overall Experience 
Rating:
5.0

Awesome service

SYLVESTER J.  |  Overall Experience 
Rating:
5.0

Affordable space

Donald B.  |  Overall Experience 
Rating:
5.0

We had no issues with our UBox rental. Staff and employees are helpful, and friendly.

Mary D.  |  Overall Experience 
Rating:
2.0

They were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.

CHERYL T.  |  Overall Experience 
Rating:
4.0

7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.

Michael C.  |  Overall Experience 
Rating:
5.0

It has been a pleasure doing business with this company.

IRVIN F.  |  Overall Experience 
Rating:
3.0

Manager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.

amar r.  |  Overall Experience 
Rating:
5.0

New woman associate was very accomadating

william h.  |  Overall Experience 
Rating:
1.0

uhaul installed ball and hitch came unscrewed while towing

Colleen M.  |  Overall Experience 
No reviews have been submitted for this location.

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