Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Rating:

4.0

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5.0

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5.0

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5.0

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3.0

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Rating:

5.0

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Rating:

5.0

Charles went out of his way to make sure I had everything I needed and met my time limit for picking up my delivery

Rating:

5.0

That for the help

Rating:

5.0

I dropped off after hours but, my experience was nothing but positive. I've always had positive experiences at this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Make app returns less confusing

Rating:

5.0

The Uhual was not clean. It had ashes on the floor and the interior of the cab was dirty and smelled like alcohol. The vehicle did run well and the staff that met me at drop off was very pleasant.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

1.0

I drove 12 miles. This location charged me 78 dollars for gas! They said it took two thords of a tank of gas!!! I think they need math lessons!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Drop off was super easy. We dropped our van off earlier than we had anticipated. The staff member at this location greeted me immediately as I pulled into the drop off area and explained the next steps. He also got to work cleaning right away. I would definitely recommend this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The uhaul software/system is worst. Delays delays and delays. However the people at location were really helpful and did all they could to make the process smooth.

Rating:

4.0

The back of the truck had building material debris. This is a rare occurrence from this location. My truck had a battery issue. Had roadside assistance arrive and fix it.

Rating:

5.0

Easier to edit times

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

We pulled in, the staff unhooked the trailer and a receipt was emailed within an hour. Couldn't have been any faster! Thanks for making a long weekend easier!

Rating:

5.0

Great service and friendly help.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Make sure the app is working properly for someone to return the equipment

Rating:

5.0

Awesome service thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer service was great. Internal communication was not. I was set to pick up in plainwell. Car hauler was stolen so they changed my location to Kalamazoo which is an hour away. I was told I’d be credited the rental but was not. What was supposed to take 40 mins out of my day now took 3 hours out of my day. Find better solutions when the customer is inconvenienced. I still payed for the rental wasn’t credited anything like discussed and had to fill a full take due to having to adjust to uhauls inventory.

Rating:

4.0

Nothing. great communication great staff very helpful

Rating:

5.0

Dimitrius and the rest of this team are AWESOME! Very quick and professional. They are the reason I prefer in-person pickup from the Portage location. (I'd rather talk to them than to myself.)

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very pleased with the service. Would recommend UBox to anyone

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Service was super

Rating:

2.0

My first impression was “cool, it’s a nice truck.” Upon inspection of the storage compartment it was dirty and needed to be swept. The cab was impeccable though - they did a god job detailing. However, the trucks fuel was on empty when I picked it up! I took pictures with time stamps. I was informed that the truck was supposed to be at 9/16. I called customer service and they said they put in a note but then they hung up on me and never bothered. When I returned my truck later that day - on time - I was met by opposition when I showed them pictures and informed them what happened. Initially they were reluctant to help and resorted to interrogating me and implied that I was lying. Thankfully my photos and bank notes proved that to be wrong. They kind of fixed the issues by giving me a discount but I paid a lot of money in fuel that I felt should have been considered. However because I only had a bank note and not an official receipt they dismissed me. Overall I was not impressed - especially not with the unprofessional attitude exhibited by the lady in store. Then again, nobody likes being yelled at and accused even if they did help you a little in the end.

Rating:

5.0

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Rating:

5.0

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Rating:

4.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Sweep out the trailer..had all kinds of screws and metal pieces in it. Operated fine though and the guys hitched it up great.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Lots of trucks, well prepared for rental turn around, all lined up and ready to go, only downside is a slow computer. Very well run Uhaul business.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

email my receipt for the charges placed on my card the day you charge them. I am Tired of having to call. several days later to get the dollar amount.

Rating:

2.0

Waited an absurdly long time at the desk for assistance. When someone did arrive, Questions were brushed off and it took multiple inquiries to ask for clarity. We were also given a vehicle with no fuel, and had to go BACK to the desk again to clarify that we’d get a fuel credit. Truck was dirty and the steering wheel was loose. Awful experience, will not visit this location again.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Mark and the team there are great

Rating:

5.0

Go over inside/outside with customer!!!

Rating:

2.0

Manager was rude and I fill like I got over charged. I would not recommend this store to anyone!

Rating:

5.0

Good overall. Great pe👍

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

This Uhaul physical site opens as 7 which is a big advantage over the other sites in the area if you are attempting to get something done in one day. Unfortunately, this site did not have a 6x12 open trailer with a ramp available as one was rented from the site some time ago and none have been returned to this site. I rented the 6x12 open trailer without a ramp which turned out to serve our needs almost as well. It certainly would have been more convenient to roll bags of concrete off the trailer. There is a discrepancy in the weight capacity of the trailer which should be corrected. When you reserve online the listed capacity for the 6x12 open trailer WITHOUT ramp is 2,670 pounds. However, printed on the inside of the trailer itself the capacity is stated as 2,400 pounds. Although in our case we were below both, this discrepancy should be clarified. I have no idea whether the same discrepancy exists for the 6x12 trailer WITH a ramp. Lastly, I liked the design of the hydraulic brakes on the trailer. I found it ingenious.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I put in a dispute of charges because I was charged for gas when I took the truck to the gas station and filled the tank until it the gas pump stopped. I put 3.7 gallons in the truck and only traveled 21 miles total. No one has reached out to tell me the resolution of my dispute, and it has been 9 days now. I have used Uhaul many times in my life and this is the last time.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Easy to deal with

Rating:

5.0

Quit screwing your clients, My experience sucked there, I will NEVER use UHaul again. WOW $30 off next visit, when your company wasted an entire night of my time just trying to pick up a vehicle to rent !! unorganized, a joke, and disappointed. NEVER AGAIN UHAUL

Rating:

4.0

First, the location was awesome and the staff was friendly and helpful. The windshield of the truck was covered in something, on the inside, and one of the employees helped me clean it before I took the truck. Second: The Truck. What a POS this truck turned out to be. Initially I felt like I was risking my life taking this thing on the highway. Even on an unusually long on ramp, this thing could barely get up to 50 MPH, with the pedal to the floor. The engine was SO loud, I couldn't hear the radio and thought perhaps someone had taken the catalytic converter. Each gear shift was a loud "CLUNK" with the truck lunging forward. Eventually I was able to get to 65 MPH, but the noise persisted. I literally got off the highway to check the exhaust system as I had a 250 mile trip ahead of me. Everything appeared to be normal so I hopped back on the highway. I managed to make it a quarter of the distance of my entire trip and burned a half tank of gas doing so,.,,,there's something not right with this truck. After a short break, I fired the beast back up and headed out...eventually, the noise became less and less and I traveled almost twice the distance as the first leg of the trip with the remaining half tank of fuel. By the time I headed back towards home, the noise was tolerable and I could hear the radio more and more, Acceleration improved exponentially and the shifting was smoother. By the time I dropped it off (2 hours late and $127 in gas for a 250 mile trip) the truck idled smooth, shifted smooth and had to seem like a different vehicle if there was a previous single driver. I imagine the smaller trucks don't get out on the highway often, but they need to just to burn the carbon out of them, or however maintains them need to pay better attention.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

3.0

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Rating:

4.0

Although all I can think of is what I consider a nightmare, I can’t blame U-Haul. My issue was the bill I received, that being said I will say it was corrected and I want to say, I thank you.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Not all of the brake lights worked on the trailer, just one of the upper ones. Otherwise great experience, trailer towed smooth and straight

Rating:

5.0

The u-box was a perfect solution to our needs Moved from Florida to Michigan trying to keep expenses most affordable as possible. Per the website determining how many containers would be needed and both local UHaul teams were helpful with drop off and pick of containers. Would highly recommend their services

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Inside of box truck was wet and dirty. Recommend power washing and drying between rentals

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Our truck was not clean at pickup, however our rep Whitney or Wendy, sorry I don't have my receipt, was so helpful and understanding I can overlook anything else. We moved my deceased mothers things (she was not aware of this) her caring and calm nature made a frustrating situation better. I would use again because of her. Truck's should be cleaner through.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The team members at this location were super friendly and helpful.

Rating:

4.0

customer service was Perfect. Patient, knowledgeable and helpful. The truck was PERFECT... new vehicle, well maintained! no issues. The handcart did not work, as the wheel was locked! :(

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thanks for the unit

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I don't get paid to advertise, so I don't recommend any business. However I was very pleased with service of Uhaul & hope business is very successful. I personally look forward in near future to using service again. Very kind & professional service. Thank You.

Rating:

4.0

The truck was frozen and snow covered. It took some time to free the doors and defrost. Some help from the local office or a warning regarding the effort required to prep the truck would have helped. I do understand the conditions were extreme with the bitter cold.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

All Good

Rating:

5.0

Great employees who were very helpful. Thank you UHaul!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The staff are slightly rude. I was unaware that you have to load your equipment because Stadium does it for you. So I left the business got clear across town and had to go back to pick up the dolly asking for it not to count toward my mileage only to be told it was my fault because I should have loaded it.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

It was a clean and secured site.

Rating:

3.0

Customer did not leave a comment.

Rating:

2.0

There was a really bad smell in the unit that left our items smelling bad.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Over charged for U-Haul plus didn’t get money back for U-Haul

Rating:

5.0

Staff were really great to work with. Also uhauls app processing is excellent

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

You get an average rating because you literally sent me emails every day to get a review and multiple times a day, all hours of the night. Stop emailing me.

Rating:

5.0

Thanks for the good customer service!

Rating:

5.0

Great place to store your stuff

Rating:

5.0

Always helpful to the community

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

1.0

i checked in and checked right back out

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

No complaints. My needs were met. And I know my belongings will be safe for a month.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Best Uhaul experience I’ve ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you’d probably promote her to the top and with max benefits, and she’d be an example for the entire Uhaul system .

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I’ve seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

Rating:

3.0

There were roaches in my unit.

Rating:

5.0

GM was awesome and very helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

Rating:

5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Rating:

5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Rating:

5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Rating:

4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Rating:

5.0

Ryan Revis was very helpful and deserves a raise

Rating:

1.0

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Rating:

2.0

I regret choosing this location for my unit.

Rating:

5.0

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Rating:

5.0

These 2 guys ROCKED it! I hope I get them on the next move in August

Rating:

5.0

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Rating:

2.0

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Rating:

5.0

Very helpful in assisting

Rating:

1.0

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rating:

1.0

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Rating:

1.0

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Rating:

1.0

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Rating:

5.0

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Rating:

5.0

Friendly staff

Rating:

1.0

Never been contacted regarding my account, and every time I call they say they'd call me back...