Customer Reviews for U-Haul Moving & Storage of South Clarksville

6,125 reviews

365 Eastern Blvd   Jeffersonville, IN 47129
(E Of 65)

(812) 288-4404

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(812) 288-4404

365 Eastern Blvd
Jeffersonville, IN 47129
(E Of 65)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Very nice friendly service and very convenient!

Angela E. 
Rating:
4.0

I think the experience was great

Darell A. 
Rating:
5.0

I have renting trucks from this facility several times and I have always been satisfied with the service.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

DARELL P. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

U haul equipment is always very dependable.

yvonna W. 
Rating:
2.0

I have rented recently from 2 other locations and had great experiences but this one the truck was not cleaned out before hand.

Christina G. 
Rating:
5.0

U-Haul is poorly set-up with communication between its services such as storage, shipping, and U-box operations as a whole. Pricing online and contracting is horribly misaligned (I still request the $1000 I was improperly charged because of it). The General Mgr. Diane of the boundary road, Anchorage, AK location should be removed from her position for horrible customer service and disregard to reimburse me for U-Haul mistakes. I have already told people I know who wanted my feedback on U-Haul service to not use you, because of the many mistakes and failures to respond and address my issues. Many online reviews speak to these same issues and concerns.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

Michaela K. 
Rating:
4.0

I stopped 2x before arriving at my destination after picking up the truck. It wouldn't hardly go, I thought something was wrong with it, but thought it was just me too because I don't drive a big truck Luke that on a daily. With that being said, no one walks around the truck with you before getting into it. I don't Like that part. What if I have questions, I have to go back in? Over all, the experience was ok. I got moved what I needed to and was safe. The lady that helped me was GREAT!! Everyone at that location was WONDERFUL!! Thank you 😃

LISA S. 
Rating:
5.0

Great customer service always the nicest people you ever wanted to meet.

elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

The only location that work with me and my U-Haul rental situation I was in. The best manager 'Ty '" was so understanding.. I know I paid all of over $4,000 dollars. Sincerily, Beverly Trice

Beverly T. 
Rating:
4.0

It was busy to the point of not being able to schedule easily. Once set, it was a good process and it appears the hitch install went smoothly.

Matt S. 
Rating:
1.0

Talk to people with respect

LeeAnn M. 
Rating:
5.0

Excellent customer service and they had exactly what we needed for a very reasonable price. I would highly recommend this U-HAUL location.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Shelia T. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

Shirley W. 
Rating:
3.0

Customer did not leave a comment.

Sabrina P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie G. 
Rating:
3.0

Lady who spoke to me wasn't too nice

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Jessi S. 
Rating:
5.0

Robert put the hitch on my car, and the service was excellent. He drove me to my location and picked me up, so I would not have to wait at U-Haul while he did the work. he was very prompt in completing the work and called me right away when it was done. He also showed me several different bike, racks, and locks that I could possibly buy in the future. The only thing I could recommend for improvement is when I called there it went to another line and that took a while, but it wasn't bad, and they were very efficient. I really can't think of anything that needs improvement. I had a good experience with U-Haul.

Julie W. 
Rating:
2.0

Give people the direct number to the UBox people who run it and not to the store. I had to constantly call one number and be transferred two or three times and then I had to wait on a phone call back that I might not get. The manager at the store was very nice and went above and beyond to help me. But the ladies who ran the Ubox side were hardly ever in the office. Also it was hard for them to find my Ubox everytime I called about it when I had all the information. It's like it just disappeared on the system.

Sarah W. 
Rating:
3.0

I'm not sure if my account is correct but I believe I should have money coming back?

Kristy R. 
Rating:
5.0

Great service

Farrah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona R. 
Rating:
1.0

I was over charged and feel as if you can't get me one amount that I owe. I've paid over $300 and have been told 4 different amounts of money that I owe still. How is that possible. U-Haul should give me my money back and apologize for the overcharged receipts I keep getting. Also talked with customer service and still no one has fixed or helped me in any way. NOT HAPPY!

Jason A. 
Rating:
5.0

My U-Haul has always been the friendliest place that I know!

WILMA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Amazing customer service

Peter R. 
Rating:
1.0

This was by far the worst experience I have ever had with customer service. First, I arrived to the previously reserved location only to be told they did not have the trailer I had reserved because I was at the wrong location. I verified I was at the correct location per my reservation and showed the confirmation email to the attendant. I was told I was wrong though it was clearly documented. They said the reservation must have been changed on the back end since they did not have it in stock, but I was never notified of the change. I asked if they had a similar trailer for rent and was initially told no. The attendant told me I should call customer service and see what they recommended. I asked to speak to a supervisor who informed me that there was a similar trailer and I had been misinformed. They finally contacted the other facility and had my reservation transferred. While waiting, the attendants were very rude and disrespectful to each other. After 1 hour, we were directed to the substituted trailer only to find it was parked at a steep incline and could not be lowered enough for our hitch. The attendant threw up her hands and said she didn't know what we wanted her to do about it. We had to ask them to get a truck to move the trailer to a more appropriate location. The workers yelled at each other the entire time they were trying to hook up the trailer and once it was connected, the “supervisor” sped recklessly through the parking lot, scraping the trailer on the side of the road and I actually had to run out of her way. We tried to change our hitch to the appropriate size and were told it wasn't necessary. She was wrong and had to be corrected by the “hitch guy,” who was the only saving grace for the entire place. It took us 2 hours and a LOT of direction from us to get our rental. I will drive to a different state to get a rental before I ever go back there.

Chelsea F. 
Rating:
4.0

Box van had > 100,000 miles, and it drove like it. Plenty of squeaks and rattles. Glad I did not need to drive it 500 miles.

Thomas K. 
Rating:
5.0

Nothing

James S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA P. 
Rating:
5.0

The gentleman who runs this location is sharp and goes above and beyond to make sure his customers are safe and well taken care of.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Manager was very helpful and knowledgeable everything went smooth

Timmie J. 
Rating:
5.0

Customer did not leave a comment.

Guiller M. 
Rating:
3.0

I reserved a furniture dolly that was very important for our heavy items we were moving. When I arrived at the location the lady working told me that they didn't have one. She was very rude from the moment I arrived and very unprofessional. She even screamed at the top of her lungs for one of the guys who worked there to get him to come take something to the truck and wanted me to load the truck myself with the 3 dozen furniture pads. I was happy with the service from the man that checked me in when I returned.

Jaime G. 
Rating:
5.0

Good 👍😊

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
2.0

Did not have the requested appliance dolly was and told the incorrect truck.

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Nothing-have used this location 4_5 times over the last 5 years. They are always great

Rachel B. 
Rating:
5.0

I don't think I could improve any thing , the process was simple easy , the young man that helped me was informative , and had everything ready to go. Thank you.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

Antonio L. 
Rating:
2.0

First off, let me say that the staff was friendly, but you could definitely tell they didn't want to be there. I felt like I was constantly inconveniencing them because I had a question about my self-checkin. Second, they didn't have the dollies that I rented and no one told me!! I found out myself when I did the bed check before leaving! They put me with a truck that didn't have a dolly knowing I rented them! When I asked why would the system let me book 2 dollies if you had none, the employee informed me that, “U-Haul doesn't know our inventory.” Like I said at first, everyone was friendly, but I always feel like I have to do a lot more work to rent a truck with U-Haul. This will be my last time unfortunately. I'll look elsewhere from now on. Thank you

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Sophia C. 
Rating:
4.0

The location on 365 eastern blvd was great! They took care of me the whole way. My problem was with my original location I had scheduled at coopers lane in Jeffersonville. When I got to that location I could not get the trailer I reserved because no one was there on a Tuesday at 11:30am and no one answered the phone from myself or from uhaul when the customer rep tried. The customer rep sent me to eastern blvd and those guys took care of me.

Dominique S. 
Rating:
5.0

App doesn't detect location. Had to use website.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

jessica B.  |  Overall Experience 
Rating:
5.0

Your automated system tried to charge me again when I dropped the trailer

David S. 
Rating:
5.0

Customer did not leave a comment.

Glenda F. 
Rating:
3.0

There was some type of liquid all in the back of the van which felt like oil. Also the tire light kept coming on.

Mindy S. 
Rating:
3.0

The driver side back tire is low on air, I asked the store to fix it and was told there's nothing they can do. So I'm out of my own pocket for more than money, my time, ect.. I'm not very happy.

Jason A. 
Rating:
5.0

The sun visors had tape on them to hold them up. This means they could have fallen while I was driving. Luckily they did not. Also, the cabin smelled like smoke. Other than that, I always use this location. Very reliable.

Kacey C. 
Rating:
5.0

Customer did not leave a comment.

barbara v.  |  First Impressions 
Rating:
2.0

It appears that the people in charge of U-Haul have caused or allowed their standards to slip. Since 1968 I've repeatedly used U-Haul vehicles. However, my latest move was by far the least satisfactory one. Before I picked up my truck, online I ordered and paid for several items, including two large wardrobe boxes. Your man in New Albany, Indiana, tried to slide grand wardrobe boxes past me. When I caught that mistake, he admitted that he did not have any large ones. Later, when I agreed to tow (redistribute) a trailer for the convenience of U-Haul, when I picked up the trailer, the same man, without asking me, slid past me a charge for Safetow insurance. I did not notice that until later. Your hired helpers in both New Albany (loaders) and Orange City (unloaders) were the least well trained and least well qualified whom I've ever encountered. Likely they try to do well, but they missed the mark by a large margin. They caused or allowed several instances of minor damage. None of that is worth my filing a claim and putting up with the frustration of dealing with that. Much of it my wife and I can correct the damage -- and we've begun doing so -- but that requires our time, trouble, expense, and bother. That's what we get when your outside contractors hire their workers off the streets and sidewalks.

Doc R. 
Rating:
3.0

Customer did not leave a comment.

Bridget P. 
Rating:
3.0

They followed up with me by calling me and making sure that everything was finished after checking it in.

LAURA L. 
Rating:
1.0

I was originally supposed to have my hitch installed on Saturday at 7:00 a.m. after arriving switching everything over to my other car I was told that neither the manager nor the installer looked at the schedule so they both took off so I had to reschedule for Monday at 7:00 I was told that the install should only be about 4 hours I left the car there Sunday night I did not receive any communication from U-Haul I had to continuously call to get updates and my car was not completed until 6:00 p.m.. the manager ty was completely unhelpful and acted like he did not want to speak with me and tried to make it out like it was my fault for scheduling on a Saturday my family has used U-Haul for years and this has been the worst customer service I have ever seen I will never come back to this location.

jamie B. 
Rating:
5.0

This was a great service and I'm so glad I picked U-Haul. Seamless service and delivery. Great care was taken with my furniture. It looked exactly as I packed it. Thank you.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

I truly cannot comment on this matter! This was my first experience with this new system.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
4.0

This location pointed out all of the issues that should have been identified at pick up.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Deja D. 
Rating:
5.0

Na

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
3.0

Customer did not leave a comment.

DOMERIKA M.  |  First Impressions 
Rating:
5.0

They really worked with me when I was in a rough spot and saved the holidays for me.

David B. 
Rating:
3.0

The truck smelled like smoke, the tire air pressure light was on the whole time so couldn't see the miles unless you turned off the truck and only for a split second. The app check in took forever and had to retake quite a few pictures and I still had to walk into office to get keys.

Tara Z. 
Rating:
4.0

It's probably not the fault of the location, but it seems everytime I try to rent a certain piece of equipment it's not available at that location. So I have to always go with my second option which isn't always a great thing.

Christopher P. 
Rating:
5.0

All of the workers were very polite and helpful.

David M. 
Rating:
3.0

Customer did not leave a comment.

Myla A. 
Rating:
5.0

Employees were very friendly and helpful! A gentleman named Ty was very helpful when I needed assistance with the mobile pick up!

Brittany W. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Employees are extremely professional and friendly!

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great team, from the GM to the front line customer service representatives.

RUSSELL H. 
Rating:
4.0

Install faster

DAVID S. 
Rating:
1.0

Customer did not leave a comment.

Hassan S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

All the running lights were not working. Trailer was old but clean. No problems with the trailer on the road.

Robert R. 
Rating:
5.0

Staff was very nice and helpful. They immediately addressed my concern when I brought it up. I had reserved an appliance dolly but one was not available so they immediately credited my account. The fella working that morning was very nice and opened the door for me and greeted me when I was there.

Pete B. 
Rating:
4.0

Waited about ten minutes for the one person to finish with other customer to be able to help me. Another employee was stacking boxes while o waited (?)

Daniel K. 
Rating:
5.0

Very pleased with the service I received at pick up and drop off. All of the staff were very helpful and polite. Took advantage of the MovingHelp option and the team from Marthon Moving were amazing. Highly recommend them. Many thanks!!

Penny S. 
Rating:
4.0

Customer did not leave a comment.

Iris T. 
Rating:
4.0

The drop off experience wasn't great. The staff member was rude and short with me. I had some questions and he seemed bothered by that and just wanted to rush me out of there. Not friendly at all.

Wendy M. 
Rating:
5.0

Uboxes worked out great. The entire process was straightforward and simple. Made moving easier than other options.

Michael Y. 
Rating:
4.0

Credit clients with extra gas provided at drop off.

Nicole T. 
Rating:
5.0

Was not impressed with check in, using my phone. It didn't work, and the agent had to enter it on her phone.

david M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

JODY J. 
Rating:
5.0

Customer did not leave a comment.

Vince G. 
Rating:
4.0

Customer did not leave a comment.

Shuneka F. 
Rating:
5.0

Customer did not leave a comment.

Vickie E. 
Rating:
5.0

Customer did not leave a comment.

mohammad A. 
Rating:
5.0

to make sure all strips on trailers is not broken , when you pick up the trailer

STEPHANIE R. 
Rating:
5.0

Friendly, cleanliness and accessibility

Allen Brent B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maddison L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shianne P.  |  Overall Experience 
Rating:
5.0

Very fast friendly service

marvin N.  |  First Impressions 
Rating:
4.0

One of the best team I like working with

CATINA L.  |  Overall Experience 
Rating:
5.0

Great clean friendly fast service

Emilya W.  |  First Impressions 
Rating:
2.0

Mice poop everywhere in units

ALONNA B.  |  Overall Experience 
Rating:
5.0

I love the friendly people at this location. They always made me feel welcome and part of the community. I had always used this location, even when lived up the street from another U-Haul I came back to this location. I usually recommend this location to friends and family if they need to move or need a truck. I will also keep coming back to this U-Haul location.

CATINA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dewayne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deonte b.  |  First Impressions 
Rating:
1.0

Mice droppings were found in all of my belongings. My clothes, books, etc are ruined. This is totally unacceptable. I was told by someone at the U-Haul storage place that this is a known issue at least since November 2022 and I only had my items in storage from July 1-July 22, 2023 so for my belongings to be ruined by mice droppings means that the mice infestation is totally uncontrolled. I have called corporate and hopefully they will do something about this. I really feel there should be a sign or some type of notice prior to renting storage space with a known mice infestation problem. I thank you for being honest after the fact but that doesn't help the fact that my stuff is ruined and that I have to file a claim to get this problem resolved.

Eugena D.  |  Overall Experience 
Rating:
2.0

The experience itself was great - friendly, helpful people, etc. The problem was the unit itself. The mice infestation was horrible! They ate through boxes and plastic containers. When I got the stuff to my new apartment, not only was everything thoroughly covered in mouse droppings, I had live mice jumping out, dead mice in my clothes, blankets, etc. They even got into my dog's bed. It was absolutely horrible! I left all of the mouse poop on the floor of the unit so that you could see just how bad it is. Once you get that taken care of it will be a nice place for storage.

Janice S.  |  Overall Experience 
Rating:
4.0

Overall experience was good. Great customer Service. However, I've been overcharged on my account and need to be reimbursement 94.95. We closed this account on 7/11/23.

Stephanie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara V.  |  Overall Experience 
Rating:
5.0

No problem at all. Fast, friendly and easy access.

Janice S.  |  First Impressions 
Rating:
5.0

The ladies are always so nice & helpful friendly and easy to deal with. I have used them several times and will continue to recommend them Ty is great as well!! Thanks you guys are appreciated 😁👍

shanitta f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

atarah B.  |  First Impressions 
Rating:
4.0

The 2 ladies there Sunday were very helpful explaining everything. I was stressing since Saturday and they made everything work out! Thanks ladies ....😁😁👍👍

shanitta f.  |  First Impressions 
Rating:
5.0

Very nice peoplle

atarah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Online Move In 
Rating:
5.0

The best experience I’ve had with U-Haul was with this location… staff was absolutely phenomenal .

Diante F.  |  Overall Experience 
Rating:
4.0

There were mice feces every where. No dumpsters big enough for things we couldn't take. But...overall I Always use Uhaul...for years. Thank you

MARSHA R.  |  Overall Experience 
Rating:
5.0

Employee was very helpful respectful and respectful

George B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beverly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Labralle T.  |  Overall Experience 
Rating:
3.0

I moved in March of 2022 and moved out December of 2022. This facility has a problem with mice. I lost several nice pieces of furniture due to mice chewing through a mattress and couch cushions to find a warm home when things got cold. I was told that this was not the facilities problem. They do have traps in the units but I was never informed that they wanted to check the traps to be emptied or replace the bait in the ten months I was renting. I like U-Haul over other competitors and will probably use them again but will have to spend more money for an indoor climate controlled unit. Maybe that will help. Overall good experience, staff is friendly and I felt safe leaving my belongings in the location I was in without fear of break-ins or theft.

DAVID S.  |  Overall Experience 
Rating:
5.0

Thank you so much for working with us!

Haven H.  |  First Impressions 
Rating:
5.0

Mr.JP is a great person to have in the store hes the nicest guy there he helps with a smile and willing to work with people

CHRISTOPHER L.  |  Overall Experience 
Rating:
5.0

Good

Lázaro R.  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had

Angelica S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

patrica w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy M.  |  Overall Experience 
Rating:
4.0

I think the units should have lights or the areas should have more lighting to be able to see inside of the unit at night. I also feel like if you pay for a month and move out before the month is over, you should be reimbursed for the days after the you moved out.

MARCI Y.  |  Overall Experience 
Rating:
5.0

I always use this location and everyone is always nice and very helpful.

Belinda P.  |  Overall Experience 
Rating:
2.0

The customer service was non existing. I spoke to the lady checking in trucks and she blantedly ignored me for about a minute until I said “Hello, ma’am I asked you a question. She was literally in her phone and my face and did not care. Upon having to consult with her inside I said Hello how are you today. No response. So I spoke up and told her that I had just spoken to her and that she should have replied back. Honestly she was at work and should have spoke to me first. Her excuse was that she was tired because she got up 5 minutes before she was supposed to be at work. I politely schooled her on how to exhibit good communication and customer service skills regardless of what goes on at home. I’m a customer service manager so everything I experienced was a no go.

Rashawn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M.  |  Overall Experience 
Rating:
2.0

My washer and dryer were stolen from my unit. The only people knew the unit couldn’t lock properly were me and the employees. I believe it was an inside job.

Tameka T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE W.  |  Overall Experience 
Rating:
5.0

Yall were very helpful and awesome

sonja t.  |  First Impressions 
Rating:
1.0

This has been by far my worst experience with Uhaul. I will NEVER use Uhaul again. They charged me for another months rent upon checking out WITHOUT authorization to use my card. I will be taking this up with my bank and Uhaul. This was the tip of the iceberg for my complaints with the facility.

Ashlea N.  |  Overall Experience 
Rating:
5.0

James the manager at the Clarksville office is absolutely wonderful, he was nice,friendly and very helpful, I really appreciate everything he done for me and my family,very polite and friendly, great customer service from James,I would be happy to refer someone to James to do business, thank you James for being so nice and helpful and easy to talk too!!@

Helen L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIM D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tia k.  |  Overall Experience 
Rating:
5.0

Robert and James was great guy that helped out alot and went above and beyond to help with all my uhaul needs I will definitely be using the again in the future.

SAMMY L.  |  Overall Experience 
Rating:
3.0

Only problem that I had was there was a rat inside the storage unit and had chewed through some things.. and rat droppings was everywhere. For thos reason I would not recommend.

William W.  |  Overall Experience 
Rating:
1.0

Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That’s when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn’t contact us they didn’t say anything. Several things were stolen from our building. And if we filed a police report I’m sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.

jim S.  |  Overall Experience 
Rating:
5.0

Great Staff

ANTHONY T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marilyn c.  |  Overall Experience 
Rating:
1.0

Burglary is a common thing at this facility. And management doesn't care!!!!

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susann M.  |  First Impressions 
Rating:
5.0

Great service...friendly

MARSHA R.  |  First Impressions 
Rating:
5.0

Got me in and out quickly

Felicia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annetta j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Crystal R.  |  First Impressions 
Rating:
5.0

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Crystal R.  |  Overall Experience 
Rating:
5.0

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Crystal R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Polly H.  |  Overall Experience 
Rating:
3.0

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Kathyrn S.  |  Overall Experience 
Rating:
5.0

Staff helpful

Sharonna W.  |  Overall Experience 
Rating:
5.0

For the move in day, So far things have went smoothly.

Mary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILMA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane P.  |  First Impressions 
Rating:
3.0

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

LEONARD C.  |  Overall Experience 
Rating:
2.0

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Jocelyn B.  |  First Impressions 
Rating:
3.0

I had mice in my storage unit which got into all my storage boxes. I’ve had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

sharon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE F.  |  First Impressions 
Rating:
3.0

The end result was good, but getting there was sometimes a challenge. I can’t recall a time when I was in the store without having to wait 15 minutes or more for service.

Jerry B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  Online Move In 
Rating:
1.0

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Rodger M.  |  Overall Experience 
Rating:
4.0

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

LEONARD C.  |  First Impressions 
Rating:
5.0

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Richard w.  |  First Impressions 
Rating:
3.0

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Trina K.  |  Overall Experience 
Rating:
4.0

Check engine light on in Chevy 9’ Cargo Van

JOHN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
1.0

Had over $13,000 worth of sneakers stolen from my unit. My lock wasn’t tampered with. The walls in the unit don’t even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Ashlyn T.  |  Overall Experience 
Rating:
5.0

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Ashlyn T.  |  First Impressions 
Rating:
3.0

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber’s nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Louanda K.  |  Overall Experience 
Rating:
2.0

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Holly K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priscilla P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES H.  |  First Impressions 
Rating:
4.0

Great service. Great prices

Christopher L.  |  First Impressions 
Rating:
5.0

Excellent customer service staff, friendly and courteous.

michael f.  |  First Impressions 
Rating:
2.0

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

WILLIE A.  |  Overall Experience 
Rating:
1.0

Everything was good till I moved out. But a week later I’ve bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Doron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt D.  |  Overall Experience 
Rating:
2.0

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Theodore B.  |  Overall Experience 
Rating:
5.0

Very curtious, informative and nice people.

Shari p.  |  First Impressions 
Rating:
4.0

Great place

David K.  |  Overall Experience 
Rating:
4.0

Manager & staff are wonderful! Does have a rodent problem

julia w.  |  Overall Experience 
Rating:
5.0

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Rhonda H.  |  First Impressions 
Rating:
3.0

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Cody M.  |  Overall Experience 
Rating:
4.0

Every time I need a storage unit, I go to uHaul. I doubt that’ll change!

Michael P.  |  Overall Experience 
Rating:
5.0

Jake was wonderful,and very quick working on my contract

Rebecca O.  |  Overall Experience 
Rating:
5.0

The staff was very pleasant.

ashley j.  |  First Impressions 
Rating:
4.0

Quick and Easy to do thanks

mark d.  |  First Impressions 
Rating:
5.0

A

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Great service

Katheren n.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful!!

Alice h.  |  First Impressions 
Rating:
1.0

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

LEWIS C.  |  Overall Experience 
Rating:
5.0

Great staff

keith h.  |  Overall Experience 
Rating:
5.0

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

emilya w.  |  Reservation 
Rating:
5.0

Nice storage place. Friendly workers

Jay B.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Robert D.  |  Overall Experience 
Rating:
5.0

I appreciate Amber she helped me so much ,thanks

sheila a.  |  Overall Experience 
Rating:
3.0

No comment

Lianna T.  |  Overall Experience 
Rating:
4.0

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.

JEREMY D.  |  Overall Experience 
Rating:
5.0

Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.

Sheri F.  |  Overall Experience 
No reviews have been submitted for this location.

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