Customer Reviews for U-Haul Moving & Storage of Irving

7,400 reviews

2630 W Irving Blvd   Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd, Across the street from Irving Post Office)

(972) 790-4672

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 790-4672

2630 W Irving Blvd
Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd, Across the street from Irving Post Office)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Manish Chikhliya 
Rating:
1.0

I need to why my bill from 49 dollars and some cents when to $101.00 Can someone please call me. I just had the truck for less than 2 hrs.

Diego Zuniga 
Rating:
5.0

Keep up the great job

sandra doyle 
Rating:
5.0

Customer did not leave a comment.

Daniel Tarango 
Rating:
1.0

Customer did not leave a comment.

Annie Davis 
Rating:
5.0

Customer did not leave a comment.

Gladys Sandouk 
Rating:
5.0

Customer did not leave a comment.

Jameer Basha Akula 
Rating:
4.0

Customer did not leave a comment.

Lashaunda Walker 
Rating:
4.0

Customer did not leave a comment.

Seddik Amara 
Rating:
3.0

Customer service on the mobile check out was slow and annoying. Required 2 phone numbers and we only had one phone with us. Took longer to try to check out than the counter check out did.

Laura West 
Rating:
5.0

Customer did not leave a comment.

Adam Biskup 
Rating:
4.0

Only complaint I have is it was raining and the wipers should have been replaced smeared streaks everywhere and I had truck a extra day since I didn’t feel I could drive safely with lack of visibility.

RUSSELL GRAHAM 
Rating:
5.0

Exelente servicio y el empleado Elvis super atento y servicial

Jorge Torres 
Rating:
5.0

Helpful staff and friendly!!

Thomas Villa 
Rating:
5.0

Customer did not leave a comment.

Young Choi 
Rating:
5.0

Nothing at the moment!

Thomas Akers 
Rating:
5.0

Customer did not leave a comment.

Linda Zambrana 
Rating:
4.0

Customer did not leave a comment.

LESTER BUTLER 
Rating:
5.0

N/a

DAWN FUSILIER 
Rating:
5.0

Customer did not leave a comment.

Lex Dunn 
Rating:
5.0

Exelente servicio

Erleydis Legra Matos 
Rating:
4.0

Customer did not leave a comment.

Anna Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Michael Melton 
Rating:
4.0

i guess you need to add more staff, to accommodate more customers on the near future

Benjamin Reyes 
Rating:
3.0

Reservation messed up at original location. Nightmarish experience, overcharged fees - still not resolved

DawnMichele Witte 
Rating:
5.0

Positive overall experience. Nothing bad to note. Customer service was excellent and quick.

Alen Gusa 
Rating:
1.0

They wasn’t helpful at all

Charlie Moore 
Rating:
5.0

the return process is a bit of a hassle. it's way too much to do. I returned my truck at 10oclock and I had to have someone come with me just to feel safe. I thought I just had to drop off the truck but I had to take several pictures of the vehicle. it was a lot.

Alicia Timmons 
Rating:
5.0

Your app needs a lot of work.

Vince Clements 
Rating:
5.0

Customer did not leave a comment.

DEBRA WILLIAMS  |  Overall Experience 
Rating:
4.0

The truck was dirty when we got it, but the man that was working, sorry I forgot his name, came out and cleaned it for us. I appreciated that a lot.

KATE GARCIA 
Rating:
1.0

Le dije q la chica que necesitaba la van por 24 horas y me puso solo 4 horas y me cobraron doble

Jenny Urbina 
Rating:
4.0

The man at front desk with a go -t, wash very friendly and polite. Very helpful. He was very helpful.

Catherine Scherzer 
Rating:
5.0

Customer did not leave a comment.

Florida Lacy 
Rating:
5.0

All went well

Steven Link 
Rating:
5.0

The best location 👌, always perfect service, always clean.

Cesar Arroyo 
Rating:
5.0

Customer did not leave a comment.

Raj kamal 
Rating:
5.0

Customer did not leave a comment.

oliver adeyinka 
Rating:
3.0

Customer did not leave a comment.

Donald Johnson 
Rating:
5.0

Always perfect service staff is always on top of things

Donald Birdow 
Rating:
5.0

Customer did not leave a comment.

Farhan Ali 
Rating:
5.0

Customer did not leave a comment.

Jose Castillo 
Rating:
5.0

Customer did not leave a comment.

Donald Birdow 
Rating:
5.0

Sebastian and roberto were friendly n helpful

Dipendra Bhatta 
Rating:
5.0

No improvements needed

neil beals 
Rating:
5.0

Very nice and professional personal

RAYMOND ROLANDO 
Rating:
5.0

Customer did not leave a comment.

ICKSU JANG 
Rating:
5.0

Customer did not leave a comment.

KURT FULLER 
Rating:
3.0

Customer did not leave a comment.

Karen Holliman 
Rating:
5.0

Customer did not leave a comment.

Edward Liscio 
Rating:
4.0

The truck was still dirty and had to go to a different place to get it, had no hand truck and had damage inside the box, it had mechanical issues driving, but it got the job done because I had no choice, Denton Hwy U HAUL at least take care of you and there vehicles

Frank Yevak 
Rating:
5.0

Customer did not leave a comment.

Praneeth Chapalamadugu 
Rating:
5.0

Customer did not leave a comment.

Tad Browning 
Rating:
5.0

My experience at the Irving, TX drop-off location was fantastic! Sebastian was incredibly nice and helpful, and the entire staff went out of their way to assist me. The process was smooth and efficient. Highly recommend them!

Shwetang Patel 
Rating:
5.0

I think they all did an excellent job

CYNTHIA MESSER 
Rating:
5.0

Customer did not leave a comment.

Phillip Hall 
Rating:
5.0

N/A

ICKSU JANG 
Rating:
5.0

Too friendly staff

Rasik Manandhar 
Rating:
5.0

Customer did not leave a comment.

Annie Thomas 
Rating:
2.0

Customer did not leave a comment.

Karter Hill 
Rating:
5.0

I don't remember the men name who helped me. He is awesome and helped me all the way.

Sunil Reddy Melacheruyu 
Rating:
5.0

Customer did not leave a comment.

Maria Munoz  |  First Impressions 
Rating:
5.0

Very good customer service. Fast service as well.

Tiffany Dawson 
Rating:
5.0

Friendly and fast

Arturo Salvador 
Rating:
5.0

good job exellent

LESTER CABALLERO OROPESA 
Rating:
5.0

Mostrarle al cliente las millas q tiene el auto antes de partir

Alexander Valdes 
Rating:
5.0

Customer did not leave a comment.

betty bearden 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

ICKSU JANG 
Rating:
3.0

The passenger seat back was fix and would not adjust. When I brought it to there attention on drop off the response was what do you want us to do we aren't manicanhic.

terry selkirk 
Rating:
3.0

Check engine light on truck was on

Eleonor De Jesus 
Rating:
5.0

Service was great took a little longer to get my trailer than I wanted but they were very busy that day it was good doing business with you all

Anthony Fordyce 
Rating:
3.0

My equipment was not put on right on my auto transporter. When I made it to Ms the stripes was off

Cynthia Hinton 
Rating:
5.0

Vehículos limpios y en perfecto estado

mario chacon 
Rating:
5.0

Trucks and equipment are maintained very well.

Michael Levels 
Rating:
5.0

Customer did not leave a comment.

MIGUEL HERRERA 
Rating:
5.0

Customer did not leave a comment.

cindy Peling 
Rating:
5.0

Customer did not leave a comment.

DANIEL SEVILLA 
Rating:
5.0

Customer did not leave a comment.

ICKSU JANG 
Rating:
5.0

Customer did not leave a comment.

denys williams 
Rating:
5.0

Super easy, employees were friendly and quick.

Lynelle Longnickel 
Rating:
5.0

Got the job done and the trailer was a key part of it

philip crocker 
Rating:
5.0

Customer did not leave a comment.

Dale WASHINGTON 
Rating:
5.0

My favorite Uhaul location. I use them often. The staff are helpful and friendly. Moving is hard work- they make it better! I own a home staging company and use this location once a week. Great staff!!

Sonya Velasquez 
Rating:
3.0

Customer did not leave a comment.

STEVEN PERKINS 
Rating:
5.0

Customer did not leave a comment.

ICKSU JANG 
Rating:
3.0

Customer did not leave a comment.

James McClain 
Rating:
2.0

When I spoke to John over the phone he informed me that the first 30 miles would be covered. I was then informed it wouldn't be. Unfortunately there was no urgency, from the man I got the keys from, to correct this issue. I reserved equipment that I was told would be available then it wasn't upon pick up. I couldn't do a mobile pickup with my phone because the app never synced up with my reservation.

Cuahutemoc Orona 
Rating:
5.0

Customer did not leave a comment.

Carla White 
Rating:
3.0

Customer did not leave a comment.

Michelle Gill 
Rating:
4.0

Returning the truck after hours was a pain. The app kept crashing. But very easy getting and picking up the truck.

Jason Butler 
Rating:
5.0

Na

John Johnson 
Rating:
5.0

Customer did not leave a comment.

ICKSU JANG 
Rating:
1.0

Information was not consistent. I rented a 15 truck and a tow for my car. The tires were not secured with well maintained equipment. It was rusted. They fell off both my front tires several times. I attempted to tighten them up but the mechanism was so rusty it didn’t work. I have pictures if needed. I wish to never rent from them again.

kiera fleming 
Rating:
5.0

After hours check in should be explained so you know what you’re in for. I would have waited if I’d known

Ronald Hines 
Rating:
4.0

Customer did not leave a comment.

Markus Tousant 
Rating:
5.0

Nothing

Patricia Williams 
Rating:
5.0

Only had one furniture dolly though I ordered two. I would recommend having enough dollies for the customers

Raymont Benson 
Rating:
5.0

Customer did not leave a comment.

joel stephens 
Rating:
5.0

Customer did not leave a comment.

Eric Jones 
Rating:
4.0

This location was fantastic, but overall pickup experience including the corporate elements was weaker. The fact that I had to come to this location 20mi further from my house than the location I selected PLUS I was informed the day before was a very poor experience. On top of that, I was shown a date (NOT a time) for pickup. Once I left the location, I was given a 7:05A drop-off instead of EoD on the day I needed to return. I was moving in that day, so it was not feasible. Great location, but very poor customer experience from corporate on the pickup. Luckily, there was a local save on my experience with a free 1-day extension on the rental. U-haul image on the first half of the experience was mildly tarnished, but came out alright. That was just the start of my woes, unfortunately - the drop-off was much worse.

Austin Comer 
Rating:
4.0

Customer did not leave a comment.

Tek Pokhrel 
Rating:
5.0

Easy to access and depart from this U-Haul business, staff always friendly and helpful.

PATRICIA SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Mann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rob Morgan  |  Overall Experience 
Rating:
5.0

Excellent services overall

Dyisha Gibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatausha Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl Gauthier  |  First Impressions 
Rating:
5.0

I especially appreciated the kind assistance given by the young man who waited on me.

Jan Muhammad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rodney muhunde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adri Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saqqari Thomas  |  First Impressions 
Rating:
5.0

This experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.

samson mathis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante' Suber  |  Overall Experience 
Rating:
4.0

The move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!

ASHLEY GLENN  |  First Impressions 
Rating:
2.0

The facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.

Robert Shirley  |  Overall Experience 
Rating:
4.0

Jose was very friendly, efficient and accommodating handling my storage space rental.

DOUGLAS SHAFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JALISA PUMPHREY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Trigger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Antoine  |  First Impressions 
Rating:
2.0

Siguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage

MARCELO BUSTOS  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helped us out.

Angela Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA LOFTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Hurley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith Bishop  |  Overall Experience 
Rating:
5.0

The staff was very helpful and understanding

Turquoise Brown  |  Overall Experience 
Rating:
2.0

Lazy workers ! I need my refund ASAP !

Molly Marez  |  First Impressions 
Rating:
5.0

Fast and efficient. Ramon was friendly and informative.

Zuky Hemingway  |  First Impressions 
Rating:
5.0

Customer Rep very nice excellent customer service answered a my questions

DANIEL MARTINEZ  |  First Impressions 
Rating:
5.0

Real nice people in this location

Guadalupe Ramirez  |  First Impressions 
Rating:
5.0

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Eric Hurley  |  First Impressions 
Rating:
5.0

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Mary Sanchez  |  First Impressions 
Rating:
3.0

Very good Service

John Bardales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BOYD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Pedescleaux  |  Overall Experience 
Rating:
5.0

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Kendrick Dequire-Rios  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Ferguson  |  First Impressions 
Rating:
2.0

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn’t not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn’t care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Kelly Hartfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Wyka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEE PRELOW  |  Overall Experience 
Rating:
5.0

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

MARY MAIQUE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clementine Howery kelly  |  Overall Experience 
Rating:
5.0

Thank you for the great experience!!

Liz Leos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDLE BICKLEY  |  Overall Experience 
Rating:
5.0

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Dorothy Rose  |  First Impressions 
Rating:
5.0

:) thanks

Jared HALLER  |  Overall Experience 
Rating:
5.0

Buen servicio y muy amables

ALEJANDRO FERNANDEZ SANCHEZ  |  Overall Experience 
Rating:
3.0

Customer service was not available all the time. Only few people were available.

Tamekia Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES PAGAN-MONTERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES PAGAN-MONTERO  |  First Impressions 
Rating:
5.0

When I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.

Alvin Pedescleaux  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamekia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genie Green  |  First Impressions 
Rating:
5.0

Damon at w. Irving location was great!! A keeper!

Liz Leos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carroll bradden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chaunsie gene jr harris  |  Overall Experience 
Rating:
2.0

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Katia Cisneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUAN INFANTE  |  Overall Experience 
Rating:
5.0

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what’s required to rent as well as the terms and agreements ! I’ve never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you’re wanting the best ! I suggest you come to this location ! Thank you all ........

ismael rodriguez  |  First Impressions 
Rating:
5.0

Thank you for the great customer service.

ESTHER FRANK  |  Overall Experience 
Rating:
5.0

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

ritisia choice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto Rodriguez  |  First Impressions 
Rating:
5.0

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

terell wilson  |  Overall Experience 
Rating:
5.0

Great customer service

Franchell Mallory  |  First Impressions 
Rating:
1.0

One customer service provider not enough to cover front end with customers waiting to be waited on!

michael martinez  |  First Impressions 
Rating:
3.0

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly

Tanja Sieking  |  Overall Experience 
Rating:
1.0

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Katherine Negrete  |  Overall Experience 
Rating:
5.0

Need more staff

Angela Berry  |  Overall Experience 
Rating:
5.0

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Angelica Williamson  |  Overall Experience 
Rating:
5.0

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Nellie Marsden  |  First Impressions 
Rating:
1.0

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Tonya Owens  |  Overall Experience 
Rating:
5.0

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Brandon Cude  |  Overall Experience 
Rating:
1.0

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lila franklin  |  Overall Experience 
Rating:
5.0

They went way out of the way to accommodate my needs and for that I will always recommend them

lance tucker  |  Overall Experience 
Rating:
5.0

Great service.. and VERY nice reps in facility.

Dicky Ferrell  |  Reservation 
Rating:
5.0

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

brittany robinson  |  Overall Experience 
Rating:
4.0

Please consider 24 hr access to units.

KWAME BOATEY  |  Overall Experience 
Rating:
4.0

Good service

Moses Nhachi  |  Overall Experience 
Rating:
5.0

Very professional!

Theodore Cole  |  Overall Experience 
Rating:
5.0

Totally satisfied with the service & products provided.

Michael Glover  |  Overall Experience 
Rating:
5.0

Everyone is super helpful and very nice:)

BREE SCHROEDER  |  Overall Experience 
No reviews have been submitted for this location.

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