Customer Reviews for U-Haul Moving & Storage of Inglewood

Rating:

4.0

Seems fine . I was not sure where customer parking is/was

Rating:

5.0

Hire more people like Georgia!

Rating:

4.0

The tires were even inflated evenly, This company has good control . Bye, .

Rating:

1.0

counter Person Was servicing me and then put me last in line after getting my equipment. Expecting her to put me back in front of the line she put me towards the end of the line. Tell me that it was my fault

Rating:

1.0

Not communicative. Slow. Was sent back and forth with the equipment and waited in line 3 times. Not enough workers. Everyone had attitude.

Rating:

5.0

The only thing I can say is that Danny and his team are exemplary and professional people who are always at the forefront and willing to help clients in the most kind and ethical way.

Rating:

5.0

The Labrea and Obama location is amazing! All of the employees at both locations made my first experience renting a U-Haul and a storage easy! Great work!

Rating:

5.0

Staff was great and helpful

Rating:

1.0

The trailer popped off the hitch in the middle of an intersection, 5 minutes after I left, because they didn't lock it down, when I called, I was placed on hold until after they closed. I was told I wouldn't be charged an additional day if I returned it within 2 hours of return time, yet I'm being charged for a 3rd day. My partner and I have rented trailers and tow Dollie's about 14 times in the past 8 months. I drive 40 minutes to this store because I don't like the Santa Monica store. Inglewood usually treats me well. Not this time.

Rating:

3.0

Your check in online system is horrible Wait-on the phone for more 1/2 hour to get help should be faster than check in your store but is not. Customer service was great but shelf check in difficult , complicated frustrating.

Rating:

5.0

Great staff, lots of equipment, easy to check-in and return, well-lit location for 24H returns

Rating:

5.0

I wasn't at the drop off.

Rating:

5.0

John went above and beyond. Very patient and kind.

Rating:

4.0

Was happy my trailer was ready,, staff was very helpful with rapid service

Rating:

5.0

Great service at the Inglewood location.

Rating:

5.0

Improve drop off procedure when facility is closed thru the app

Rating:

3.0

Reserved 15 foot truck 30 days in advance. One way long distance move. Multiple people and services at both load and unload locations depending on Uhaul to fulfill the reservation. 24 hours prior the Inglewood location tells me no 15 foot available. Instead they put me in a 10 foot + trailer. The trailer made a simple easy trip absolutely horrible. 30 day reservations don't mean anything to Uhaul. Penske does this kind of last minute bomb drop FAR LESS...thus I'm using Penske from now on.

Rating:

3.0

THIS rental was great!!!! The truck was immaculate inside and the box was VERY clean this time (someone actually took time to wash and sweep it, before renting it out; go figure 🫨). The whole thing smelled good, there was gas in it and there were no mechanical issues like last time🫠. I also received great, kind, warm customer service by a young man named Malik 😇 I keep mentioning cleanliness because I pick up clothing, food and skin products, so a CLEAN RENTAL (that I'm ACTUALLY PAYING FOR quite often) is ESSENTIAL and is NOT asking too much. Q: What can be done to improve for the next customer?? A: Make sure the trucks are well-maintained and totally clean for each customer, EVERY TIME. Give GOOD, POLITE CUSTOMER SERVICE and DO NOT treat customers like they're a "problem" just because they expect a clean, dirt-free rental, that doesn't smell like piss, smoke or dog hair, etc 🫠. Make customers feel welcome, especially when they're always nice. The bare basics😉

Rating:

5.0

Ms Breanna was extremely hopeful,someone entered the wrong pick up date. she was able to proved me with a truck. she was pleasant professional and willing to help. I had an excellent experience. she help me to have a good day because I really needed the truck yesterday.

Rating:

3.0

The truck was wet on the inside wet on the outside and I had a flat left tire which made it dangerous to drive I would appreciate a full refund

Rating:

5.0

Danny and his team were amazing. Very helpful and professional. They always have a smile that makes customers feels very comfortable.

Rating:

5.0

Danny and his team were amazing. Very helpful and professional. They always have a smile that makes customers feels very comfortable.

Rating:

5.0

Retta was awesome to work with and so was Christopher. Thank you

Rating:

3.0

If the system down they should be able to register/or check-in manually so a customer don’t have to wait or delay their trip.

Rating:

3.0

Had a problem with the 1st truck that was given to me and was not given any credit for the time it took to come back and exchange for a new one

Rating:

1.0

You guys dont have customer service. I dont get free stuff from you guys. Really bad service i call in advance for recervation at Western and Venice blvd then later i received a call to pick up the truck at ingleewood the was 9.20 miles away from my home. Then the truck dont have gasoline I put 40 dollars at 76 gas station in century blvd. The service I received from this uhaul stayion was HORRIBLE SERVICE. The agents need to have maners. The first truck not gas and the light was blinking meaning no gasoline plus the couldnt move because the truck was blocked. Then the second truck No gasoline plus the lady who drove the truck hit two other uhaul trucks you can checlk your cameras videos from 8am to 9am your agents from this station hit two trucks. What king of service is that. My wife called spoke with someone over the phone. And agents called 3 times no one answered at this station. Come on. I never had this nasty service from you guys. As customer I make recervation from were I requested and you guys send me 9.2 miles away. Come on. I very Upset. As Uhaul interstate huge company provoded me this service. The agent from this station need special training how to provide CUSTOMER SERVICE.. EMPLOYEES DONT PROVIDE SERVICE TO CUSTOMER MEANING DONT LIKE WHAT THEY DO. Im very upset I spend more money for moved my stuff to Noth Hollywood. I DONT GET FREE STUFF from you guys. As customer we deserve a great customer service we paid to rent a truck and verify how much I paid for 10 inches truck. And HOPEFULLY in future day have and provide Great CUSTOMER service we paid for truck rental Nothing its free..

Rating:

5.0

Nothing It is perfect as it is.

Rating:

5.0

Thank you for helping me and my sibling out in our time of need... What a great help we got a lot accomplished during the days we had the u haul truck.

Rating:

5.0

There was 3 people at this location that gave amazing customer service. Good customer service is very hard to come by. I want to say thank you yo Georgia, Christopher and I'm saving the best for last Ireada. I think I spelled Ireada name wrong, but you all know who I'm talking about. Thank you!

Rating:

1.0

Everything!

Rating:

1.0

Customer service terrible when I was dropping off my truck the girls at the desk where talking and I was just standing there for literally 10 minutes until they finished they gossip /conversation then they helped me terrible customer service

Rating:

2.0

The line to pickup the equipment was long and slow - not enough available assistance

Rating:

5.0

The staff was super friendly and despite the pouring rain they delivered an excellent job The guy who checked me out after I returned the truck was 5 star service excellence Kudos to the team

Rating:

1.0

My brand new car is ruined The moldings were taken off with a screwdriver and my paint was scratched up I had to file a claim to see where it goes from there unhappy just bought it last month

Rating:

5.0

The team at the Inglewood store made sure we were taken care of even when our trailer hitch wasn’t delivered to the store in time for the original installation date.

Rating:

5.0

all good, helpful, and efficient

Rating:

3.0

Our contactless pickup was set for another location, but the other location apparently didn't reserve the truck, call or leave keys for us. I called customer service to try figuring out what was going on, spoke to 2-3 different reps, was hung up on by two of those reps and was told by the third that we had to go to a completely different location to get a different truck. Overall, it was an extremely upsetting process, especially when it came to customer service when I called each and every time and was consistently hung up on. The Inglewood location and staff was great, but customer service on the corporate end needs a TON of work and improvement. I would like a partial refund for this incredible trouble which delayed our packing for our out-of-state move. This could have been helped if customer service acted correctly on our behalf to ensure we were taken care of. Please have a manager contact me regarding this issue. Lindsay Rojas 480-335-3149

Rating:

1.0

I have been renting from this location for years and I would normally give them 5 stars but this experience was the worst! The keys for the truck didn’t work - it took like 10 to 15 min of jiggling every time the the keys were taken of of the ignition. The ramp on the truck didn’t work. I tried calling the location to let them know and they didn’t pick up. Because of these failures, my movers dropped my washing machine, we went over budget on labor and time and we brought the vehicle back late. They charged us full rate for this. They he best part is now they are saying they never received the vehicle. Good thing I got a copy of the receipt.

Rating:

2.0

I replace the gas in the truck he said it was short of a little gas and was charging me extra money. Do I went back to the gas station and ended up putting over the amount of gas needed. Very very poor customer service.

Rating:

4.0

Sólo voy a hacer por haberme rentado fácil y rápido la van y no hubo ningún problema y todo estuvo bien.

Rating:

5.0

Inside of vehicle was dirty and smelly.

Rating:

3.0

I used three different storages, as of now only one has been turned in because I no longer need it. My concern with it was the door from the outside was in a broken condition each time however, I was able with the staff's help to enter to get to my storage room.

Rating:

5.0

For me you are doing a great job. Awesome costumer service happy with the service

Rating:

5.0

Very professional Quick service

Rating:

3.0

Return car rental after office house should have an Automatic time stamp punch in instead Of down load in the app Myself have have problem to do so I meet some Other customer strangling to complete transaction With dofficulty

Rating:

2.0

make sure everything works on the truck before renting it out

Rating:

5.0

Calvin H was so friendly and quick completion of return process. After movement, I was so tired. He was so nice and very friendly. In addition, he already recognized me when I just enter the returning queue. Thank you very much for him.

Rating:

5.0

The computer systems were down and kept crashing and all of the representatives handled it calmly and professionally. We received great customer service!

Rating:

1.0

The cashiers were amazing the other staff was rude if the cashiers assisted us all day would’ve been 5 stars

Rating:

3.0

I appreciate your service!

Rating:

2.0

Prices are way too high for those tiny spaces

Rating:

5.0

The staff was amazing and the facilities were great as well. Left my stuff there for almost 9 years with no problems.

Rating:

5.0

Delroy and his crew took even measure to make sure we were completely satisfied, they’re the best crew in Los Angeles hands down. Thanks

Rating:

5.0

Denny was extremely patient, respectful and professional with me. I truly appreciate that because I am going through some major life issues at this time.

Rating:

1.0

Calvin and Yari (or whatever her name was). She was an older short lady were rude. I came in waited to he helped, Yari stated everyone was on lunch yet they all were sitting around talking about nothing. Calvin did the reservation and had rude tone the entire time as if I was bothering him. Compared to other locations, the customer service needs a big improvement. Also, there’s no where to park when unloading your stuff. They have trucks lined up in front of the doors and leave a one car spot for everyone to unload which is asinine.

Rating:

1.0

The staff was horrible towards me.

Rating:

5.0

The rep she was awesome she helped me in every way and she was a fun person to talk too

Rating:

5.0

I was content with services and will always use the service when necessary.

Rating:

5.0

I know the lights are motion detected. Yet I did not like how they just shut off and I had to stop clearing my storage to get the lights on again. Otherwise it would be good lighting. The female employee that assisted me on this past Sunday everytime I came to Uhaul has been very professional with polite and helpful she is. She has a good attitude. Thank you

Rating:

1.0

Wasted my times access card didnt work I still haven't got my refund.

Rating:

4.0

Some of the staff that works outside are rude and unprofessional towards customers. The staff working behind the counter was extremely helpful, friendly and professional.

Rating:

3.0

Mr. Richard, and Ms. Yolanda The move out day on 9/26/2022 Monday, per you U Haul management Team per phone 📱 conversation move out no later than due date 4:30pm. The storage was clean 11:30am. I am right on you vido cameras 📷. 10/7/2022, That move out date is FRAUD statement. Your staff were all helpful, I will referral all and futher friends to you location. Thks, Roger-slim

Rating:

1.0

I had originally arranged a few weeks in advance. I called to confirm a few days I have the time, the day before and the morning of 3 times. I was told that you Box would be there and ready and I was on a very tight schedule because I had other people helping me. When I arrived, there was no U Box. A woman working there was very rude I was a returning a truck and she wasn't helpful at all and actually started yelling at me and acting out. Because there was no U Box and I had to unload the truck to return Ito return it and get my stuff put away somewhere, I was forced to take the only thing available a 7 by 10 storage unit which costs twice as much as the U Box.. I was told there was nothing else available. I feel like I was hijacked and manipulated into doing this . I contact the owner but he was no help.

Rating:

5.0

Very humble, calm and professional site/facility you guys have. Appreciate all your help and welcoming environment. Thank you!!

Rating:

5.0

Very professional

Rating:

3.0

Need more parking for customers who rent storage units. My only critique

Rating:

5.0

The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!

Rating:

1.0

Didn’t store there due to lack secure units

Rating:

1.0

Person who’s shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven’t had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.

Rating:

5.0

Ricardo is great! He really puts the customer first and goes above and beyond!

Rating:

4.0

Front female staff is rude

Rating:

2.0

Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!

Rating:

1.0

The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?

Rating:

1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That’s not fair and I will be contacting your CEO.

Rating:

5.0

I will recommend to friends anytime

Rating:

2.0

Staff is very inconsistent and don’t listen to the consumers request

Rating:

5.0

Everything was great, the whole process. Thanks for the (almost four) years of great service!

Rating:

5.0

Very clean and secure storage.

Rating:

5.0

Thank You U-Haul!!!

Rating:

3.0

I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com

Rating:

3.0

After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .

Rating:

4.0

Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.

Rating:

3.0

You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.

Rating:

2.0

I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20.99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.

Rating:

5.0

This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!

Rating:

1.0

My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again

Rating:

5.0

Great Service

Rating:

4.0

Great staff

Rating:

5.0

Great

Rating:

5.0

Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.

Rating:

4.0

7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.

Rating:

1.0

The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.

Rating:

5.0

Very satisfied

Rating:

4.0

It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.

Rating:

1.0

I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.

Rating:

5.0

Had my storage since 2012 and never had a problem. Thanks

Rating:

1.0

Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.

Rating:

1.0

I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items

Rating:

5.0

Very helpful and friendly