Customer Reviews for U-Haul Moving & Storage of Homestead

4,433 reviews

1050 N Flagler Ave   Homestead, FL 33030
(W Of Us 1)

(305) 248-2505

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 248-2505

1050 N Flagler Ave
Homestead, FL 33030
(W Of Us 1)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger Martinez Cleaning Solution Pr 
Rating:
4.0

Very friendly and helpful staff. Thank you!

Kathryn ROBINSON 
Rating:
5.0

Customer did not leave a comment.

jeffrey pearce 
Rating:
3.0

Every one was super nice. Very understaffed and storage unit had a terrible mice infestation

MICHAEL SHIPMAN  |  Overall Experience 
Rating:
5.0

Keep personal 'chats' between employees behind the scenes, NOT in front of customers! Brian took me in to install my hitch at the last minute because another store couldn't fulfill my appointment; he did great work, and in a timely fashion! Thanks Brian!

David Betancourt 
Rating:
5.0

Customer did not leave a comment.

Angel Bosch Lopez 
Rating:
3.0

Customer service

antonio victoria 
Rating:
4.0

I have been a customer for many years and will continue to do business with Uhaul. The only issue I had was with the additional charges that I received weeks after I had paid in full. Going forward I would appreciate the bill to be final at the time of return. Thanks.

Brian Mekdeci 
Rating:
5.0

smooth process

marco barreiro 
Rating:
5.0

None

Monica Nance 
Rating:
1.0

Did not rented the unit due that the website never informed me that the storage was on a second floor.

Roberto Felix  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Javier Gallo 
Rating:
5.0

Best service, nice worker’s

Lizardo Garcia 
Rating:
5.0

The mobile app was not very user friendly. I would not recommend using it

Maureen Roberts-Paletti 
Rating:
5.0

Great customer service

reda nesmith 
Rating:
4.0

Customer did not leave a comment.

Raymond Beach 
Rating:
2.0

Customer did not leave a comment.

Edgar Nello 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO NAVARRO 
Rating:
5.0

Customer did not leave a comment.

Douglas Pracher 
Rating:
4.0

While I gave it high ratings this place is small and some areas don’t have a. Pull through area while trying to off load a trailer makes it difficult. I will point out that Alex needs to understand professionalism in the work environment. While waiting I witnessed him with another customer and while in the middle of a transaction he paused to answer a personal call.. although it was a few seconds and he appeared annoyed it clearly was not an emergency. I thought that was disrespectful to a paying customer.

Amy Stanfield 
Rating:
4.0

Customer did not leave a comment.

Amy Stanfield  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

ALIOSCHA RAJADEL 
Rating:
5.0

Customer did not leave a comment.

Douglas Pracher 
Rating:
5.0

Customer did not leave a comment.

PAULA BUCHANAN 
Rating:
5.0

Nathan was very helpful. The first truck I got was damaged but he quickly fixed the issue for me. He truly saved me a lot of stress 😎🙏

Cameron Wells 
Rating:
5.0

Bryan was very good and professional. got it done in less than 3 HRS

Lazaro Pena 
Rating:
2.0

Extra equipment reserved was not in the truck and when requested my experience was less than pleasant. There needs to be more help outside for customers. I was not the only one missing things which is probably why I got an attitude.

Lacey Elmange 
Rating:
5.0

Customer did not leave a comment.

Luis Chavez 
Rating:
5.0

The location wasn’t ready with my truck. I was waiting for almost an hour. I missed an important appointment for installation at my home due to this. I lost money with movers that were at my storage unit waiting on me to bring the truck also! It was unacceptable and unfortunate!

Meredith Mattison 
Rating:
5.0

Great visit

John Morrow 
Rating:
5.0

Customer did not leave a comment.

Luis Luisis 
Rating:
5.0

Was very happy with the service.

Raisa Delgado 
Rating:
5.0

Customer did not leave a comment.

Rene PINEDA 
Rating:
3.0

Overall the box delivery to Reno was smooth. The one hiccup we ran into was getting the the box delivered to my house. Apparently, the employees at the uhaul location didn’t have the box ready for pickup when the delivery driver arrived, and caused me to drive to the uhaul location and pack up the box at on site. I was told by the driver that he waited two hours for the box and ran out of time. Then when I arrived at the uhaul office, the employee told me he only waited 15 minutes and just left. Not sure what happened and who’s telling the truth but the event did throw a wrench into our moving plans.

Michael Escobar 
Rating:
4.0

I had great experience..pest control needs more improvement

Raul Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEB AURELIEN 
Rating:
5.0

Customer did not leave a comment.

William Ditzel 
Rating:
3.0

The trailer was dirty on the floor and wet The roof had big water drops Personal cleaned floor with wet mop I had to dry the floor and roof walls myself with paper towels provided by personal Very poor service

Thomas Jornlid 
Rating:
3.0

Found urine and large rodent feces on the highest boxes/totes stored in this facility. Some things could not be saved.

Joseph McCane  |  Overall Experience 
Rating:
3.0

For Saturday, only one person was in counter, a line of people waiting to be attended.

Jose Santiago 
Rating:
5.0

Very good attention and good customer service. Everything is in very good condition.

LAZARA Mascaro 
Rating:
3.0

The truck that I rented had high mileage and the exhaust system sounded like it was not connected or had leaks very noisy in cab

Kevin Meury 
Rating:
4.0

Customer did not leave a comment.

Ivan Diaz 
Rating:
4.0

It’s fine

richard celmer 
Rating:
3.0

The young man outside ignored me and did not assist with moving the trolley that was blocking the rental truck that I purchased I had to go back into the office and get the young man that was so gracious and kind behind the desk to assist me this happened at the Flagler location on February 13, 2024 Job 6:30 PM

Abigal Nicoles 
Rating:
5.0

Customer did not leave a comment.

Tynamaria Richardson 
Rating:
5.0

Customer did not leave a comment.

Rowland Del Toro 
Rating:
1.0

There was a mouse in the storage and they didn’t add the lock they said they were going to leave in the unit. They also didn’t give clear instructions on how to get access to the building after hours. You’re only able to access certain doors. It didn’t make sense. It was also very hot in the building.

Natalie Saldana  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nanett Rojas 
Rating:
5.0

Someone had smoked in the truck prior to me. The truck was clean, but stunk. I hope they get a pro in to do a deep cleaning. They probably won't. The no smoking stickers are barely visible and they need to make a better effort at preventing it.

Anthony Hall 
Rating:
5.0

Customer did not leave a comment.

Rene PINEDA 
Rating:
1.0

The employees there seemed to have zero energy, another employee was standing around on his phone not doing anything, and the store just doesn’t seem to care. I got charged almost $670 to bring a truck up to Orlando and drop it off. Ridiculous prices.

Angelina Santiesteban 
Rating:
5.0

The truck in question has over 150,000 miles, the drivers seat was extremely uncomfortable, the mechanical didn’t feel very reassuring .

PATRICK BEAULIEU 
Rating:
5.0

Customer did not leave a comment.

Drew Shiner 
Rating:
5.0

Customer did not leave a comment.

Fernando Diaz 
Rating:
5.0

Provide a waiting area.

Joseph Smith 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO CORRALES 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAGARTY 
Rating:
2.0

Gran estrés en los empleados y mal trato a los clientes cuando tienen que hablar con un cliente por teléfono.

PEDRO CASTELLANOS 
Rating:
5.0

Customer did not leave a comment.

Jamesha Rollins 
Rating:
4.0

Customer did not leave a comment.

Robert Hutchins 
Rating:
5.0

Customer did not leave a comment.

antonio garcia 
Rating:
5.0

Customer did not leave a comment.

donald jenkins 
Rating:
5.0

Customer did not leave a comment.

Curtis Fox 
Rating:
5.0

Customer did not leave a comment.

Raymond Edwards 
Rating:
5.0

Solo tengo un comentario acerca del Van. La luz direccional trasera izquierda no funciona. Por el resto todo bien. Personal muy amable.

harry mora 
Rating:
5.0

Customer did not leave a comment.

Heber Gutierrez 
Rating:
5.0

Extremely satisfied beyond my expectations.

Anthony Canton 
Rating:
5.0

Rodolfo and Crew were very professional, and did the job thoroughly and efficiently! Highly Recommended!!

Robert Gardner 
Rating:
1.0

Customer service more friendly staff

Clarence Harris 
Rating:
3.0

Keep drive through entrance clear. Both times we were there we couldn’t get it because people were getting hooked up.

Rene Sanchez 
Rating:
5.0

Customer did not leave a comment.

rienaldo tejera 
Rating:
5.0

I was very pleased of the service provided. I was not surprised as I used your services many times before and was always satisfied. I wish you could reduced your mileage rate as I found it a bit high.

KARL BOUCICAUT 
Rating:
5.0

Customer did not leave a comment.

Surama Morera 
Rating:
1.0

Customer did not leave a comment.

Daniel Horcajo 
Rating:
5.0

Pedro and Nathan were phenomenal in helping me, god bless

Kimberly Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armando Alvarez 
Rating:
5.0

Customer did not leave a comment.

Pedro Vinas 
Rating:
3.0

Customer did not leave a comment.

Jaci Wells  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lazaro Guerrero 
Rating:
5.0

Customer did not leave a comment.

Angelica Perez 
Rating:
5.0

Customer did not leave a comment.

Yosvany Lahera Nunez 
Rating:
5.0

Nathan and Chris were friendly and helpful.

Kingsley Wiggan  |  First Impressions 
Rating:
5.0

Great.

Abdulai Kamara 
Rating:
5.0

Keep working excellent

Eduardo Hernandez 
Rating:
5.0

Bugs on the truck don't wash their trucks and van some at all and the remaining not clean so well. Sorry I rent a vehicle every week and it's always something 😅

Denise Plain 
Rating:
4.0

Chairs or small area bench near bathroom/water fountain in vestibule for those waiting on service. A confirmation email from facility for service so they can know to be staffed (problem from online scheduling not location).

John Quinlan 
Rating:
1.0

Customer did not leave a comment.

JOSE ORSINI 
Rating:
2.0

I ordered a 2021 Highlander wiring kit, but for some reason, the locations computer was showing a 2023 wiring kit for the car, so the gentleman looked into it and verified my order and apologized they didn't have it. Another location did have one and he ordered it from them and said he'll call me when it comes in. I live in the Florida Keys and this was the closest location - 100 miles from my home to have a hitch installed. Why doesn't Key West or Key Largo do installs? There is definitely a need here! I want to emphasize that the customer service was good, but not having the correct info in your system is inexcusable as I called to verify everything was in order a few days ahead of time. The employees were very busy and hadn't even had lunch by 3 pm! Management and I.T. need to get their act together.

Robert McClelland 
Rating:
5.0

Good

MICHEAL MATRASCIA 
Rating:
5.0

Customer did not leave a comment.

Roman PINEDA 
Rating:
5.0

Customer did not leave a comment.

Tynamaria Richardson 
Rating:
5.0

Alex at check in was friendly and efficient. Gentleman at drop off was polite and courteous.

Jorge Abreu 
Rating:
4.0

More employees, reduce wait times.

John Calvert 
Rating:
3.0

Customer did not leave a comment.

Jorge Prince 
Rating:
5.0

Customer did not leave a comment.

Franklin Arrufat 
Rating:
4.0

Never enough counter staff

Jon Ward 
Rating:
2.0

Place associates in the fron desk who know what theyre doing and know there inventory. The gentleman before me was asking for a motorcycle trailer and was told rhere were non. The guys father went to look and found one. I put a reservation for a sprint van and they tried to give me a regular cargo van. I specifically asked for a sprint van and pointed at the photo above his head. Either he's over worked or he's slow. If you ask me i would put the kids to work in the back and place the adults up front. Homestead fl branch.

joel montalvo 
Rating:
5.0

It's the second time I've rented from here. The service is excellent

Letitia Jones 
Rating:
5.0

Customer did not leave a comment.

Ana Alger 
Rating:
5.0

I originally scheduled a trailer for Wednesday, but when I had meeting cancel, I realized I could try to rent on Monday. I called the office and they were able to help me get a trailer the same day. I was able to easily check-in via the website and pick-up was a breeze. Dropping off was easy too and the employee that helped me was able to email my receipt on the spot. All in all, a great experience!

THOMAS LOFTIS 
Rating:
1.0

The location has signs showing you where to park when dropping off equipment. I parked in the designated area and waited like the sign advised. An employee walked up to a truck in front of me after five minutes and walked back in to the office where I waited for another ten minutes before finally walking in the their store area. There were three employees that were seated, only one was helping a customer. The employees did not greet me I had to get their attention and let them know I was returning a truck even though my truck was parked right infront of the sliding glass doors in clear sight of the employees. Only then was I able to drop off the truck and leave. Not a good experience after driving 15 hours from North Carolina.

BONNIE CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
1.0

Hoy rente un Van en esta unidad de flegler en homestead, para empezar la persona que estaba a cargo de atender al cliente parecía que se había acabado de levantar para colmo no entiendo como poner en un mostrador a tratar directamente con el público a alguien que no es capaz de articular las palabras y hay que adivinar lo que dice , además sin ningún deseo de trabajar , una vez que logramos a duras penas terminar con el nos entregó las llaves y tuvimos que salir en busca del otro trabajador para que nos dijera que carro era, el no se molestó ni dejó lo que estaba haciendo, solo nos señaló el que el creía que era, que no resultó , no era ese, volvimos atrás y nos encontramos a otro que finalmente nos dijo cuál era , pero ni siquiera lo sacó del parqueo y para colmo están sucio y lleno de pelo de perro los asientos, se le echó un cuarto de gasolina de mas y no hubo una rebaja , en resumen el servicio pésimo no se lo recomiendo a nadie

ariam villar 
Rating:
5.0

Customer did not leave a comment.

Julie Hutchinson 
Rating:
1.0

New vehicles for personal use. Bed sides with grease marks and windshield and interior not clean..

juan martinez 
Rating:
5.0

Perfect

Jordiel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

FALASHA LEE 
Rating:
1.0

It is a hassle. The QR didn't work and we had to wait until an operator close the return truck, it took like an hour and a half. So they charge an extra day. A month later they are collecting tools from homstead to davie $ 17 that they did a month later, with emails headed Credit Collection. They are charging tolls like if you go to Orlando. Very disappointing!!!

Francisca Larrea 
Rating:
5.0

Customer did not leave a comment.

jaymee brown  |  Overall Experience 
Rating:
3.0

The average rating has to do with the reservation system. I booked a “10x10x8 Split Level 1st Floor Upper Level Climate.” Upon arrival I was told that the unit I reserved and confirmed was not actually available. Instead, I was offered a similar size unit on the first floor, but was told it would be an extra $30/mo. I was then told the manager would speak with regional office in order to resolve the issue. I don’t think it’s fair for your customer to bear the burden of a faulty reservation system, especially since I called and confirmed my reservation the day prior to arrival. I am still waiting to hear back regarding a resolution. I expect U-Haul to honor the rate in my confirmed reservation which is attached. Thank you. Storage Reservation Reservation #: 787065-00111719 Move-In Date: 11/14/2023 Storage Space Reserved: 10' x 10' x 8' Split Level Description: Split Level 1st Floor Upper Level Climate Monthly Rent: $169.95 Insurance: $10.95

JOHN CAPANO  |  First Impressions 
Rating:
5.0

I want to thank you and your staff for your exceptional service and if I ever need storage in the near future I will definitely be your customer thank you very much for your outstanding service much appreciated John Richard

John Richard  |  Overall Experience 
Rating:
5.0

Gracias por el servicio

JESUS VILLA  |  First Impressions 
Rating:
3.0

It was rat poop on my property

TRAVIS SMART  |  Overall Experience 
Rating:
3.0

The staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.

MARIA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabella Andre  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FELIPE GALLEGO ROMERO  |  First Impressions 
Rating:
5.0

The uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!

Pamela Melillo  |  Overall Experience 
Rating:
5.0

Rodolfo and his team are excellent and assisted me greatly.

Stephen Ross  |  First Impressions 
Rating:
1.0

Everything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.

mercedes Valle  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jonny Dickinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Pantoja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN SEWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICH AMELLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharmari Matthew  |  First Impressions 
Rating:
1.0

There was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.

Marly Silvestri  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria De La Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATIMA RODRIGUEZ-BARRIGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galen Spaulding  |  Overall Experience 
Rating:
5.0

I had storage for over a year and I have had no problem with storage. I moved my belongings out on March 30th 2023. I don't believe I own any late fee because I spoke with the manager about the date that I was moving my belongings out and I was told that I will not be charged. Because it was 3 days after the expiration date, because I was moving on that date.

BETTY MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william rose  |  Overall Experience 
Rating:
5.0

It's a nice clean place and I like the location

Denny Garay  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Maria Cristina Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

velencia fenderson  |  First Impressions 
Rating:
5.0

Toda mi estadía fue perfecta!!! El único inconveniente fue cuando fui a cerrar la cuenta que llegue a las 5:30 pm ya estaban cerrados y fue porque el camión que iba a recoger todo llegó tarde 1 hora!! Pero siempre fueron serviciales y dispuestos a ayudar en lo que me hiciera falta… los recomiendo ampliamente tanto como almacenamiento y trasporte!!!

CARMEN HERNANDEZ  |  Overall Experience 
Rating:
5.0

Awesome

grace guardarrama  |  Overall Experience 
Rating:
5.0

We would like to thank Nathan for going above and beyond in assisting us. He took the time to listen to us and was very caring with our situation. He definitely has the 100% customer service skills.

Alba Davila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hubert Trenzado  |  Overall Experience 
Rating:
5.0

The only thing the store opened a little late

Porfirio Mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER VIGUERAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mariela Herrera  |  Overall Experience 
Rating:
5.0

Great service

PAMELA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAMEIKA WINT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoel Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA VAUGHN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Camille C Bell  |  Overall Experience 
Rating:
4.0

This facility would've received 5 stars but due to the fact that we rented a "CLIMATE" unit but when we walked into the actual storage warehouse the temperature was as hot as outside, the explanation the cust rep gave us was that the A/C had been down for a few days but she did not know when it was going to be repair, so hopefully I would get what I paid for.

Ronald Rostran  |  First Impressions 
Rating:
4.0

I enjoyed the facility a lot. I had over night access which helped me a lot because I used to get off from work late and run in and grab things when I was moving out. One thing I didn’t like was when the fees spiked after Covid. I relocated to a different state and was able to maintain the fees until may. I payed $236 for 6 months. And from may to June I had to pay my regular fee a late fee and a hold fee totaling to $225. The prices spiked up so much after Covid I had to come close my unit because it became too much to keep track of and my valuables were in my unit so I couldn’t bare to lose them. I was stuck in a yo-yo of prices with them. That was my only complaint the staff were so friendly and kind. I appreciate the staff and the courteous help I received during my time

Edwin White  |  Overall Experience 
Rating:
5.0

Muy buen servicio!

ARIEL JUSTO   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mertis McGee  |  Overall Experience 
Rating:
5.0

Muy buena

CARMEN HERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna Sinclair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE GONZALEZ  |  Overall Experience 
Rating:
5.0

David Lopez was fantastic.

Andrew Zeleney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Williams  |  First Impressions 
Rating:
3.0

Pick up day, the truck was not available. I was notified 25 minutes before pickup.

juan martinez  |  First Impressions 
Rating:
5.0

Great customer service and always clean facilities.

Cherelle Dowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARNALDO PEREZ MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE GUARDARRAMA  |  Overall Experience 
Rating:
5.0

I really appreciate U Haul for it's very professional service in my time of need.

BETTY MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMEIKA WINT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME CASTANEDA ADARRAGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Carr  |  Overall Experience 
Rating:
5.0

Awesome team, trucks and storage very nice.

Regina Britt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guaneisha Walton  |  First Impressions 
Rating:
5.0

Na

Jay Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Richard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josefa Giron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Carr  |  Overall Experience 
Rating:
4.0

In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.

ARELIS HERNANDEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joseph urrutia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry Read  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Carbonell  |  Overall Experience 
Rating:
1.0

I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me

RUBEN COELLO  |  Overall Experience 
Rating:
3.0

First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I’m looking at something. It would have been proper to respond to my request and tell me I’ll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.

Jay Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Linton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoriano Gonzalez  |  First Impressions 
Rating:
5.0

My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.

ROSA MCCRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefa Giron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Williams  |  Overall Experience 
Rating:
3.0

You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn’t know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don’t need that additional drama! Don’t you realize how stressful MOVING is already all on it’s own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!

joe gonzales  |  Overall Experience 
Rating:
5.0

the lock bar on on locker was damaged

Walter Linton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Jimpson  |  First Impressions 
Rating:
5.0

All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer

Rosa mccray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Williams  |  Overall Experience 
Rating:
5.0

No me gusto la parte administrativa

alejandra vega  |  Overall Experience 
Rating:
4.0

The cashier accidentally charged me twice for a king size mattress cover :/

John Orr  |  First Impressions 
Rating:
5.0

Other than being charged after I turned in my unit everything was great.

Isabel Nieves  |  Overall Experience 
Rating:
3.0

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Shawna Sly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara jefferies  |  First Impressions 
Rating:
3.0

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Ronnye Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sienna Sokolow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda hartley  |  Overall Experience 
Rating:
1.0

Poor lighting , rodent infested, health hazards!!

Rosita Villareal  |  Overall Experience 
Rating:
5.0

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Sheri Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Santaella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hubbard  |  Overall Experience 
Rating:
1.0

40 minutes in line, only one person ahead of me. Mandatory insurance.

Kevin Kennedy  |  First Impressions 
Rating:
2.0

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

ZORAIMA CARDOZO  |  Overall Experience 
Rating:
5.0

excellent

Ruben Abio  |  Overall Experience 
Rating:
5.0

very wells attended by the staff

Ruben Abio  |  First Impressions 
Rating:
5.0

Thank you for all the years of keeping my property safe!

DEBORAH CARDINELL  |  Overall Experience 
Rating:
5.0

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Deborah Story  |  First Impressions 
Rating:
5.0

I m so happy for the service

Jean RACINE Vernet  |  Overall Experience 
Rating:
1.0

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

German Ruiz  |  Overall Experience 
Rating:
5.0

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

jorge maestre  |  First Impressions 
Rating:
4.0

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Michael Hubbard  |  First Impressions 
Rating:
5.0

Excellent customer service

markis mainera  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Michael Hubbard  |  First Impressions 
Rating:
5.0

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

James Swofford  |  Overall Experience 
Rating:
5.0

Excellent people working there. Sharp and with a heart.

Aldo Layedra  |  Overall Experience 
Rating:
3.0

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Jose Carrion  |  Overall Experience 
Rating:
3.0

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

DANIELLE ROMER  |  Overall Experience 
Rating:
2.0

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Karen Coleman  |  Overall Experience 
Rating:
3.0

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Eddie Jones  |  Overall Experience 
Rating:
3.0

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Chantae Moore  |  Overall Experience 
Rating:
3.0

none

Jennifer Harris  |  Overall Experience 
Rating:
5.0

Will done business again in the future

Neritssa Lopez  |  Overall Experience 
Rating:
5.0

Good customers services, everyone was very helpful and pleasant.

Johany Perez  |  Reservation 
Rating:
3.0

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

SCOTT COUSINO  |  Overall Experience 
Rating:
4.0

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.

Jessica Bright  |  Overall Experience 
Rating:
5.0

I think that’s staff and facility for the professionalism again thank you for All.

Rosa Hernandez  |  Overall Experience 
No reviews have been submitted for this location.

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