Customer Reviews for U-Haul Moving & Storage of Holyoke

2,354 reviews

250 Appleton St   Holyoke, MA 01040
(located at the corner of Newton street and Appleton, next to police station)

(413) 539-9261

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 539-9261

250 Appleton St
Holyoke, MA 01040
(located at the corner of Newton street and Appleton, next to police station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tom Martin 
Rating:
5.0

Customer did not leave a comment.

vanessa rivera 
Rating:
4.0

Melanie was very helpful, wish I got her number

Jonathan Williams 
Rating:
5.0

Customer did not leave a comment.

vivian medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Williams 
Rating:
5.0

Smooth and easy drop off process

Robert Perdoni 
Rating:
5.0

Na

JOhn Walsh 
Rating:
4.0

Customer did not leave a comment.

Juliana Fozard 
Rating:
5.0

Really professional

JUANA GARCIA-MOLINA 
Rating:
5.0

I have use other storage places before and my experience with you guys surpass them by far. I also would like to add that the restroom was always clean and to me that is a plus. Yes I will recommend and come back to you guys if ever needed. Thank you. Jose Perez. #UHAULTHEBEST

Jose Perez  |  Overall Experience 
Rating:
5.0

Staff I encountered were super friendly and extremely helpful. I would definitely recommend this storage facility to anyone.

Gladys Montanez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose concepcion 
Rating:
5.0

Customer did not leave a comment.

julio reyes 
Rating:
5.0

I’ve used them a few times and it’s always a great experience

elisul arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Williams  |  Online Move In 
Rating:
5.0

None

Ivis Rosario 
Rating:
4.0

Customer did not leave a comment.

joseph mena 
Rating:
1.0

I had problems with my return. I returned it exactly at the level. I received it at on fuel and they’re trying to claim that I didn’t and charged me at additional $18 for gas refill. I was also never told by the agent that I needed my phone to do the return in the evening so was not able to document anything when they claimed things the next morning and tried to also charge a $20 Extra fee for not using an app on return. I called an agent that night at Uhaul to do the return when I got home back to my phone. I believe that this location is overcharging customers for fuel and stealing their money. I will not use the space again. oh, and if I was driving any further than I had, which was only 50 miles, round-trip my back and hips would’ve been destroyed because the seat of the driver seat was so deteriorated.

beth mcelhiney 
Rating:
5.0

Never had a storage unit so perfectly maintained and well performed throughout the lease. Thank you very much. This is a grand experience, and I appreciate your business and opportunity to have such a bougie place in the middle of you know where👍 what are you doing?

JOSEPH TISSI  |  Overall Experience 
Rating:
1.0

I rented from a location after hours picked and all the gates were pad locked . I then had to go to a another location and because the computer was locked for my rental i had to start all over. It was 50 min later before I got my van.

melanie sarna 
Rating:
5.0

Customer did not leave a comment.

SHARON SCHWEIZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose ortiz 
Rating:
5.0

On point! Thank you.

Luis Rivera 
Rating:
5.0

Customer did not leave a comment.

Timothy Lawrence 
Rating:
5.0

It was a pleasure doing business at this location, absolutely no negative experiences. Thank you!

JOAN JACQUES  |  Overall Experience 
Rating:
5.0

Ashley, Lynn and the other staff are awesome to deal with. They are very helpful. This site is great for your storage needs.

Sean McCallum  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irma Figueroa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Colon 
Rating:
1.0

Customer did not leave a comment.

Christopher Alvarez 
Rating:
5.0

Staff came out as soon as they saw me pull in, and helped me park and unhitch the trailer. Excellent service.

Allen Razdow 
Rating:
5.0

Ashley was super awesome. Thank you for your help!

Sean McCallum 
Rating:
4.0

The woman working Sunday the 11th of feb was very helpful, I didn't catch her name but when I couldn't locate my unit she brought me to it, got me the stairs, made sure I had a lock. She was very professional and kind.

Jesse Mckelvey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Scott 
Rating:
5.0

Whoever rented that van before me, left it dirty inside and the out side of van was dirty. The other vans were nice and shiny.

Luis Rivera 
Rating:
5.0

Great customer service , Friendly efficient staff at an excellent location.

Michael Helm 
Rating:
5.0

Buen servicio

carlos ayala 
Rating:
5.0

Customer did not leave a comment.

GARY PERMAN 
Rating:
5.0

Customer did not leave a comment.

Morelia Daviau 
Rating:
5.0

Customer did not leave a comment.

James Durand 
Rating:
5.0

Eventhough I arrived about 30 minutes before the sales area closed, the two people working were very courteous and informative. I was very impressed.

Sean McCallum  |  First Impressions 
Rating:
5.0

The two ladies working that day were phenomenal, they were on shift around 4pm and they deserve props. Very patient and covered everything with me.

Romeo Julian  |  First Impressions 
Rating:
5.0

Very professional. Smooth transaction. Thank you!

Luis Rivera 
Rating:
5.0

Retire the tuck you gave me windshield wiper were no good and the side mirrors did not hold the would move while you where driving

CARLOS PENA 
Rating:
5.0

Customer did not leave a comment.

jeff moynihan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Lawson 
Rating:
5.0

Customer did not leave a comment.

Virgen Badillo 
Rating:
5.0

Customer did not leave a comment.

Mark Sellers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Reyes Nieves  |  First Impressions 
Rating:
5.0

Y’all are amazing!

SHARON SCHWEIZER 
Rating:
5.0

Customer did not leave a comment.

ANNIE KING 
Rating:
5.0

Customer did not leave a comment.

Jesus Rosado 
Rating:
5.0

Customer did not leave a comment.

Christian Rodriguez Suarez 
Rating:
5.0

N/C

tiburcio romero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY PERMAN 
Rating:
5.0

I was very impressed with this operation. The space was extremely clean and well-organized. The manager quickly processed my rental agreement and got us on the road. I had a question later on during my rental and the associate who answered the phone was helpful and courteous. I would definitely use this site again and would recommend it very highly to anyone needing a rental van.

Carol Wrobleski 
Rating:
4.0

good customer experience

daniel leary 
Rating:
5.0

Thanks for a great experience. 👍

Melanie Albuquerque  |  First Impressions 
Rating:
5.0

Fast and friendly people!

GARY PERMAN 
Rating:
5.0

The girls that work there then were very nice but respectful and helpful I will give him a 10 for perfect

Sonia Quinones Velazquez  |  First Impressions 
Rating:
5.0

The U-Haul team did great and are very knowledgeable and courteous they get 10 + from me thank you very much

Otro Nelson 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RADNER 
Rating:
5.0

Customer did not leave a comment.

William Meek 
Rating:
1.0

They try and make you pay for extra things even though you don’t want to. The staff are not very understanding and the policy sucks.

emanuel badillo  |  Overall Experience 
Rating:
5.0

Ashley was not only VERY helpful, she was also DELIGHTFUL and made the entire experience unexpectedly easy and even enjoyable. Thank you! She's a gem.

Mariejoe Lauture 
Rating:
5.0

Customer did not leave a comment.

nora sanchez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan Williams 
Rating:
5.0

Customer did not leave a comment.

ERIC RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Sharon Schweizer 
Rating:
4.0

Customer did not leave a comment.

Matt Dingo 
Rating:
5.0

Very helpful and accommodating.

SHARON SCHWEIZER  |  First Impressions 
Rating:
4.0

Insurance change information should be explained to customers prior to arrival

LOUIE OWENS 
Rating:
4.0

Customer did not leave a comment.

Susan Fischer Davis 
Rating:
5.0

Customer did not leave a comment.

EDWIN RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leyshamari ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stanley cheika 
Rating:
5.0

Customer did not leave a comment.

Jennifer Beltran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Preston 
Rating:
1.0

What an awful experience. I reserved a cargo van and had the reservation confirmed. Went to the location- they don’t even rent vans nor did they know anything about my reservation. Went to a place up the street- they also didn’t have vans and said their smallest was a 15 ft truck even though there were smaller trucks on the lot. Lastly, the return process was absolute absurd. First it couldn’t find my location and I had to find five ways to Sunday to allow location and the barcode scanner ? That sure doesn’t work. I tried three different barcodes. What a waste of time. A refund wouldn’t do this crappy service justice.

tiffany stockman 
Rating:
4.0

My main complaint is that the truck cab stank of cigarette smoke. The cargo area had just two sets of wooden runners, which made it difficult to secure the cargo. There were no latches or hooks for affixing bungee cords or come-alongs.

Jay Ducharme 
Rating:
5.0

Customer did not leave a comment.

Milka Gutierrez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billie Dee Smith 
Rating:
4.0

Employees are more than helpful and courteous.

Heidii Bascom  |  Online Move In 
Rating:
1.0

I reserved a truck at the Hadley location. When I arrived I was told they had no idea how to rent the truck out. I then moved the reservation to Holyoke. I was Rushed through the transaction. The truck had a very sting smell of cigarette smoke. The seat adjustment didn’t work and I could barely touch the pedals. The enginee sounded really bad

Greg Harris 
Rating:
5.0

Excelente trabajo gracias

Maria Manzo Gomez 
Rating:
5.0

Customer did not leave a comment.

Bruce Lamay 
Rating:
5.0

great center... nice owners and staff. We have used this location a few times now. Will go back again for trailer or truck needs..

michael fitzgerald 
Rating:
5.0

Customer did not leave a comment.

JIM ELKINS 
Rating:
5.0

Customer did not leave a comment.

IVETTE BONAFE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY RANGEL-LOPEZ 
Rating:
5.0

Top notch facility and outstanding customer service! I’m impressed with the Appleton Street, Holyoke Uhaul and it will be a pleasure to go back.

Jacob Herrick 
Rating:
5.0

Customer did not leave a comment.

RICHARD SANTOS  |  First Impressions 
Rating:
5.0

Marty and Lynn were graciously helpful when we needed it. Great communication. Would recommend Utah for storage. Thanks for everything!

Katen Gillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey Rubin 
Rating:
5.0

Will always go back

Kiennah Calderon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Reilly 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A 
Rating:
5.0

Great experience. Gentlemen in the lot was very friendly and helpful!

MARK RODGERS 
Rating:
5.0

Customer did not leave a comment.

Karen Serra 
Rating:
5.0

Surprise the customer and award them with a free one time rental.

steven gardner 
Rating:
3.0

Customer did not leave a comment.

Karina Benitez  |  Online Move In 
Rating:
2.0

Signing up was needlessly painful, every page was slow, it made me wait after filling out some data entries, I wanted to pay with my mother's card because I lost mine, but yall made that wildly painful too. What could have been a 3 min sign up took 20+ min due to all the waits When I went to use the app, it was so slow, it again, had needless waits after some data entries The van I rented had a dirty windshield on the inside, like no one ever cleans it. Your staff were great, your online experience is so bad I will be trying other companies just to avoid it.

bud riley  |  Overall Experience 
Rating:
5.0

Thank you for offering One-Way Auto Transport options !!!!

Cade Vaussine 
Rating:
5.0

Customer did not leave a comment.

DENISHA RIVERA  |  Overall Experience 
Rating:
5.0

N/A

diane reynolds 
Rating:
4.0

Thank you!

Loreto Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rios 
Rating:
5.0

Customer did not leave a comment.

john zuman 
Rating:
5.0

I will always go back …

Grasiela Roig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eddie rivera 
Rating:
5.0

Customer did not leave a comment.

Karen Maldonado 
Rating:
4.0

Just the card reader not working It’s a bit of an inconvenience having to only be there during working hours.

jason colon  |  First Impressions 
Rating:
5.0

Can't ask for a better treatment. People over there there were awesome. Thanks

Miguel Dejesus Ocasio 
Rating:
4.0

Customer did not leave a comment.

WILLIAM MURRAY 
Rating:
5.0

None

mirna gonzalez garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILEANEXIS IGLESIAS  |  First Impressions 
Rating:
4.0

All in all I enjoyed using the storage. There were some instances when the bathrooms were in bad shape a few days in a row, but generally it was maintained fine. Carts were not always available, lilely because other customers locked them away in their units, I had to carry stuff into my car as I was removing my last items. Other than that, no complaints. Great storage place.

Alona Pascal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER TORRES  |  Overall Experience 
Rating:
4.0

Marty, you were great!! Thank you and I love your sense of humor!

leslieann major 
Rating:
5.0

Customer did not leave a comment.

benjamin fay 
Rating:
5.0

Customer did not leave a comment.

juan andujar 
Rating:
5.0

Customer did not leave a comment.

Greta Morgenstern  |  Overall Experience 
Rating:
5.0

Satisfied

margarita nunez torres 
Rating:
5.0

Customer did not leave a comment.

Denisse Santiago Ramos  |  Overall Experience 
Rating:
5.0

Easy in and out! The staff was available Sunday to process my check out. Very fast and efficient

Shelly Galloway 
Rating:
5.0

It had a warped, front brake rotor had to drive it slow on the highway when you pressed the brakes the steering wheel shimmied and the brake pedal pulsed and on the return trip to check engine light was on so I had to drive it slowly back

Lawrence Gaudette 
Rating:
5.0

Nothing.everything the services and the equipment was excellent

julia albizu 
Rating:
5.0

Customer did not leave a comment.

Jonathan Vazquez 
Rating:
5.0

i don't think there's anything more needed. Service was excellent, all good all around. Thank you.

David Lafond 
Rating:
5.0

Customer did not leave a comment.

Debora White 
Rating:
5.0

Easy and perfect service! No issues at all. Would definitely recommend!

Chloe Pierzchala 
Rating:
4.0

Customer did not leave a comment.

Michael Croteau 
Rating:
5.0

I like it cause it’s nice and clean environment

IVETTE BONAFE  |  First Impressions 
Rating:
5.0

Quick and effecient

Kathleen Stinson 
Rating:
5.0

Customer did not leave a comment.

Amy Lehane 
Rating:
5.0

The truck was perfect. Amazing service at pickup and drop off.

Josh Seamon-Ingalls 
Rating:
5.0

Customer did not leave a comment.

PABLO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Momina Sims 
Rating:
4.0

Customer did not leave a comment.

Yamilet Torres 
Rating:
5.0

Customer did not leave a comment.

Grasiela Roig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Saltares 
Rating:
5.0

The staff was very helpful and kind.

Corey Mercier 
Rating:
4.0

Customer did not leave a comment.

Jason Gauthier 
Rating:
4.0

Ashley was incredibly friendly, personable, and professional. She is definitely a valuable employee!

Lisa Riley 
Rating:
4.0

Customer did not leave a comment.

Raquel E Rivera  |  Overall Experience 
Rating:
5.0

The staff made everything easy never any hiccups you guys are one of the few businesses that are on top of your game renting space or vehicles was so easy you guys are the best you have a customer for life

terance baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Taxman 
Rating:
5.0

Customer did not leave a comment.

Dawn Bond 
Rating:
5.0

Customer did not leave a comment.

Nicole Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzzane Paul  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID PAPPADELLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efrain Lugo  |  First Impressions 
Rating:
1.0

My storage unit was filled with giant river rats that destroyed my belongings and instead of putting in the insurance claim like I requested they sold the contents of my unit for $0.01 and I had over $10,000 worth of goods in the unit. I will be pursuing a lawsuit against this uhaul location and do not advise anyone use this location

Jeffrey Houle  |  Overall Experience 
Rating:
5.0

Super helpful and friendly staff, 10/10!

Frank Bass  |  Overall Experience 
Rating:
5.0

Good

yazmin ortiz  |  Overall Experience 
Rating:
5.0

Marty is the best, been the best U-Haul employee and give the best customer experience ever time, I can't count over the years how much he has been helpful

MATTHEW TARCZYNSKI  |  First Impressions 
Rating:
4.0

Not enough carts to empty our unit.

Christine Weaver  |  Overall Experience 
Rating:
4.0

Staff were helpful and very nice. The location it's self is in a very sketchy neighborhood and we couldn't back our 26ft truck into the bay to unload. We were able to park on the street but we were blocking both bays. With a smaller truck you wouldn't have any issues

Katrina Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS ALICEA  |  First Impressions 
Rating:
5.0

Me gusto el servicio

Carmen Esquilin Campos  |  First Impressions 
Rating:
5.0

Great storage solutions for your items; loading dock is very convenient for all wether servive.

ZEBEDEE VOLPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor perez negron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Brantley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Eddy  |  Online Move In 
Rating:
5.0

Helpful and knowledgeable staff

MARTIN MOYNIHAN  |  Overall Experience 
Rating:
5.0

Thank you very much everyone always everything was very nice well done

yolanda gonzalez  |  Overall Experience 
Rating:
5.0

Good and everything friendly people

Nancy Kuilan Maldonado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricardo De-Leon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra keefe  |  Overall Experience 
Rating:
5.0

The owner of the Holyoke location was unbelievable, great person and cares

christopher nolan  |  Overall Experience 
Rating:
5.0

Having experienced other storage facilities, I understand why the monthly price may be higher than others in the area but well worth the investment. U-Haul standards for cleanliness far exceeded my other experience. The indoor garage access provided shelter while unloading/loading my car… rain or shine! I knew my belongings would be safe inside the temperature controlled environment, as well as being a comfortable work space… no matter what the season! I received quick and courteous assistance by several of the workers when my lock failed to open, and Marty (General Manager) was able to remedy the problem with very little delay and to my complete satisfaction. Thank you U-Haul!

Sharon Lepine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Grenfell  |  Overall Experience 
Rating:
5.0

Great service

Iris Garay  |  First Impressions 
Rating:
4.0

My experience at U-Haul was peaceful the people that work there are very friendly and helpful overall they make you feel welcome

Stephen Scytkowski  |  Overall Experience 
Rating:
5.0

Good

yonathan vargas  |  First Impressions 
Rating:
5.0

I love the cleanses and the fact my stuff is safe and it's climate controlled

Jason Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Duquette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Giles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla sanchez  |  Overall Experience 
Rating:
5.0

I am thankful to U-Haul for holding my things.. THANK YOU

Reyna Miranda  |  Overall Experience 
Rating:
5.0

Thanks for everything

CARLOS MORALES  |  First Impressions 
Rating:
3.0

It's so expensive for a small 5x5 it's like $50 a month. Then you also have to buy insurance on top of the already high price. Would probably be cheaper for me to buy a plastic shed.

April Baez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Pow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Lozada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelita Ortiz Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Millgate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josean Roldan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Crochetiere  |  First Impressions 
Rating:
5.0

The location, security (swiping the card), and employees thumbs up. Thank you.

Paul Sumbry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie acevedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda mercado  |  Overall Experience 
Rating:
5.0

Excellent!

HUEL FRITZ  |  First Impressions 
Rating:
4.0

I choose above average because I wanted a bigger storage on the ground floors but they were all taken. But the lil bit of time of service with them I had no issues and the service was perfect.

glendaly hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessy velazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD REYES  |  Overall Experience 
Rating:
5.0

Very knowledgeable and patient staff. Made something I dislike doing, doable.

Eugene Westbrook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Wojnar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberto dejesus vazquez  |  First Impressions 
Rating:
5.0

Nice a friendly personal

Lionel Rivera Bermudez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicolas Arzola  |  Overall Experience 
Rating:
5.0

El servicio excelente Ashley me explico todo y me dió un tour con instrucciones cuando me mudé otra vez volveré a usar este lugar gracias!

Blanca Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Casanova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makayla Hill  |  Overall Experience 
Rating:
5.0

This is my fourth time using your service, storage units/rental truck.I never-ever had a problem, I give the service 5stars thank you soo much!

GLORIA GARCIA  |  Overall Experience 
Rating:
5.0

Convenient, affordable, and the staff were great and friendly.

Roberto Salinas  |  Overall Experience 
Rating:
3.0

Need to find friendlier ppl for office area. Other then that everything else went well.

jean champagne  |  Overall Experience 
Rating:
5.0

No complaints. We just got everything moved. Marty and his staff were always helpful and friendly.

Edward Moskal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Loomis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Pow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

glendaly hernandez  |  First Impressions 
Rating:
4.0

Thank you!

Loreto Ruiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicolas Arzola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Cameron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terance baker  |  First Impressions 
Rating:
1.0

My Storage unit got leaked down from the above storage multiple items in my storage was ruined

Jasmine Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Munir qadir  |  First Impressions 
Rating:
4.0

Rodent droppings we're evident in my basement unit B-102.

Dale Cornell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Colon rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELIX ANTONETTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexander de leon llinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY VAIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amarrah Woo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paulina Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IVETTE BONAFE  |  Overall Experience 
Rating:
5.0

Staff did excellent with their performance. When I rented out my initial storage, it wasn’t what I was looking for. However, there was just a new unit that opened up in time. I was able to change to that unit with no hassles. Plus it was the right size unit I was looking for. Thank you UHaul from Holyoke, MA

Roberto Salinas  |  Online Move In 
Rating:
5.0

Very helpful, informative, & patient.

jayla santiago  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Makayla Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex MASCIANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun Hand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Blumenstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanna lebron torres  |  First Impressions 
Rating:
5.0

They are very good with the customers.

LAWRENCE JACKSON  |  First Impressions 
Rating:
1.0

We we’re kicked out of the facility for others peoples behaviors we all pay the price . another reason why is because we had motorcycles and they didn’t like that . They didn’t send us a notification or a phone call we were just kicked out.

GRISEL ROBLES  |  Overall Experience 
Rating:
5.0

They were very helpful and friendly. Great team.

Michelle Bulley  |  Overall Experience 
Rating:
5.0

Great overall

Jean p Vazquez  |  First Impressions 
Rating:
4.0

Everyone at the actual location was great however however my 1st interactions over the phone were not accurate and I was not pleased that I did not have my original reservation for a climate controlled unit. Hopefully all will continue to be a positive experience.

Susan Perrothers  |  First Impressions 
Rating:
5.0

Theyy were really helpful

Carlos Wood Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIEZER ROSARIO ALVARADO  |  First Impressions 
Rating:
5.0

Great customer service!

Michelle Bulley  |  First Impressions 
Rating:
3.0

No comment

JOSE ANTONIO CRUZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Droumenq  |  Overall Experience 
Rating:
5.0

Fueron muy amables y hacían su trabajo.

adalberto santiago martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Ruano  |  First Impressions 
Rating:
1.0

They were soooo overpriced for a storage unit I didn’t want to begin with, literally charged way too much for location, size, etc.

Ariana Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward croteau  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOMINICK MASTROMONACO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kijua Sanders-McMurtry  |  Overall Experience 
Rating:
4.0

The third floor, where my two units are located are extremely hot. I am concerned that the heat will adversely affect my artwork and furniture stored there. Would greatly appreciate turning down the heat. It was about 80+ degrees. Not 64 as the signs stated. Seems very secure.

lisa donahoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Holtje  |  Overall Experience 
Rating:
5.0

Very well appreciated

Cassie Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keren Fernandez  |  First Impressions 
Rating:
5.0

Excelente gracias por todo el servicio Prestado

MARIBEL NIEVES RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarney DeAndrade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL ANDUJAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Alicea  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kimberly laramee  |  Overall Experience 
Rating:
5.0

Online booking was not as clear as it could have been. Better photos explaining the difference between the split level and “upper level” storage (including the need for the moveable metal stair rails) would have been beneficial. However, Ashley’s thorough assistance with my needs and desires was exemplary. She patiently escorted me to different units as I was deciding what would work best for me, until I was able to establish the “perfect fit”! Customer service won out over online booking! Thank you Ashley, ~ Sharon Ostrander-Lepine

Sharon Lepine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine Norregaard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOURDES RAMIREZ  |  Overall Experience 
Rating:
5.0

Staff was super friendly, facility is clean and seems secure and well-monitored.

Aaron Manley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael cruz rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel Colon  |  First Impressions 
Rating:
5.0

While I am hopeful not to be in need of a storage unit again, I would cheerfully come back here and will certainly be back for whatever other uhaul type things may come up in my life.

Katherine Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dane Boryta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Burke  |  Overall Experience 
Rating:
5.0

When rating the Motivated Movers who helped lead the unit, I made a mistake and gave a 4 star rating. It should be a 5. They did an excellent job.

Christine Norregaard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia negron  |  Overall Experience 
Rating:
3.0

Expensive for the price and location.

Ariana Williams  |  First Impressions 
Rating:
5.0

Muy amables en su trato y muy profesionales.

jose antonio robles lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHEY YATES  |  Overall Experience 
Rating:
5.0

Really friendly

OSVALDO REYES  |  First Impressions 
Rating:
4.0

The public bathroom in the bigger building needed more attention. It almost never had toilet paper or paper towels and usually needed more care. I stopped trying to use it after some time, which was limiting when the office building was closed. Aside from this the experience was great, thank you!

Loreto Ruiz  |  Overall Experience 
Rating:
2.0

The facility is infested with cockroaches. I went to my storage unit to bring my personal belongings and i saw several large cockroaches in the unit and on the hall floors. There are small black boxes for pest control in every unit but it does not control the problem. I was afraid to place my belongings in the unit since I knew when I moved my boxes, I would probably bring them with me inadvertently to my new home. Other than that the facility was well organized. The staff is awesome, especially Emily.

Meri Erceg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek birriel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULYANIS DAVILA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex falcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie rosado  |  First Impressions 
Rating:
5.0

I am very glad with the service

eric espada  |  First Impressions 
Rating:
5.0

Gracias por El buen servicio

Carlos Ocasio  |  First Impressions 
Rating:
5.0

This is my 3rd time using a storage with U-haul Very awesome!!!!

GLORIA GARCIA  |  First Impressions 
Rating:
4.0

I have always chosen uhaul for my storage and moving needs... I have never been disappointed.

arlene perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy oleary  |  First Impressions 
Rating:
4.0

It was a great place to have my stuff, just make sure you guys have more secure stairs case for the top storages. They were wobbly and I didn’t felt safe with them. Thanks. :)

Pedro baez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Lozada  |  First Impressions 
Rating:
5.0

Thank you to the manager and staff for always being so helpful and professional. It was a pleasure using this facility while my daughter was at college in the area .

amirah winston  |  Overall Experience 
Rating:
4.0

Storage termination due to expiration of unit renter.

Satia Skwira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO DELGADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaikia boreland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celeste Rosselli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA REYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia parrish  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcos peroza alvarez  |  Overall Experience 
Rating:
5.0

Great and convenient

ISAAC WILNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Moskal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedies Eaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana Ducharme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel moran  |  Overall Experience 
Rating:
5.0

Excellent experience overall. The facility was clean and the staff was very efficient and helpful.

Kathleen Watko  |  Overall Experience 
Rating:
5.0

Ashley was absolutely fantastic. Patient, knowledgeable, and friendly. Thank you

Stephen Sirum  |  First Impressions 
Rating:
5.0

It's well maintained and the staff are wonderful

fabian davila  |  First Impressions 
Rating:
5.0

I have use the service several times and it was great

Elisha Feliciano Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick sabbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie acevedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayzjalee Fraichard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice Jiang  |  Overall Experience 
Rating:
3.0

I called to reserve a storage unit and was told I was getting a lower level unit and when I got there it was an above unit which my furniture wouldn’t even fit in

Marie/Juan Acevedo/Burgos  |  Online Move In 
Rating:
5.0

Me gustó mucho la seguridad que ahi,el horario para entrar,la limpiesa y iluminación. Y la amabilidad de parte del personal,muy bien👍

sonia torres  |  Overall Experience 
Rating:
5.0

I was very surprised by the reconstructed service area so much cleaner and open and bright in there and staff was very helpful and friendly

BRENDA GARRON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Collins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

edwin murenzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvin rodriguez  |  Overall Experience 
Rating:
5.0

Lynn and her staff we’re just awesome. They helped us on a Sunday as we were preparing to move our daughter to Boarding School. Even though it was very close to closing time at U-Haul they still treated us as if we were there on time. We are so grateful. My daughters things at the storage were fully secured and we had no issues going in and out.God bless you all Amen

OLUBANKE AKINJAIYEJU  |  Overall Experience 
Rating:
3.0

I did not expect a fire system to be inside the unit. Although I understand it, I wish it was mentioned prior and included in the demo unit. Knowing this would’ve allowed me to better plan my storage.

Daniel Zalewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani Levy  |  Overall Experience 
Rating:
5.0

Nice people. My storage was fine after picking everything up. No odd Oder on my belonging’s.

Fernando Rosado  |  Overall Experience 
Rating:
5.0

Nice, easy and carefree experience. Good communication. All I could ask for.

fredrik sunesson  |  Overall Experience 
Rating:
5.0

The facility was really nice. I wish they had something like that in Northampton!

Shannon Bazluke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma pagan  |  First Impressions 
Rating:
5.0

Lady that took care of me made it stress free and I thank her for that. Transaction was smooth and quick.

rachel molina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Mankoff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt Edwards  |  First Impressions 
Rating:
5.0

Very helpful and nice staff, clean and easy moving experience

Anne Ditzler  |  First Impressions 
Rating:
5.0

I had Ashley B. Help me and she was amazing. She explained everything thoroughly and made sure all of our questions were answered. Highly recommend coming here for storage units or any of your uhaul needs.

ASHLEY RANGEL-LOPEZ  |  First Impressions 
Rating:
5.0

I’ve been a customer of Uhaul for more than 15 years from NY to NJ to CA and now MA. Definitely the Holyoke location is the best!

MARY CHANAHA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAUL MOYA  |  Overall Experience 
Rating:
5.0

Lynn was very helpful and thorough. The process was smoothe and easy.

Kevin Tracy  |  Online Move In 
Rating:
1.0

Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.

Jeffrey Wundt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIBEL NIEVES RIVERA  |  First Impressions 
Rating:
5.0

Marty and the whole staff are so pleasant and nice. They are always helpful !!!!!!!

Lisa Safarik  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the facility was clean and secure.

Mark Blackman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

juliette cardona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julissa Vazquez  |  Overall Experience 
Rating:
5.0

Everyone is nice

Isabel Rivera-Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Ortiz  |  Overall Experience 
Rating:
5.0

The staff was friendly and professional. The facility was clean.

robin allison  |  First Impressions 
Rating:
5.0

Very good

Idarmi Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Houle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Merritt  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Danielle Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

noh sprissler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Bligh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN SANTIAGO   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

star arroyo  |  Overall Experience 
Rating:
1.0

When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could’ve been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.

Kelley Almada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake Montes-Adams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wellington Pellerano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james iannuzzo  |  Online Move In 
Rating:
5.0

Second time using the storage!! One happy customer

Gloria Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Igie  |  First Impressions 
Rating:
1.0

I did not move in to the storage and talked to the U-Haul agent at the truck parking and she said the manager will call you to cancel and it’s been 3 days and he hasn’t called, nor did I get a refund.

Nilansh Shah  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rosario payamps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Ivars  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aishath Mauroof  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Blackman  |  First Impressions 
Rating:
5.0

Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.

Ann Marie Jackowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Roy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ernie estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy reillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris cotto  |  First Impressions 
Rating:
5.0

I have had not the best experiences with uhaul but when I went to Holyoke I was met with exceptional customer service and everyone was beyond helpful. This is going to be my preferred location from now on.

gasper maxwell  |  Overall Experience 
Rating:
5.0

This particular facility is great! Staff is knowledgeable and helpful, and the units are great

MARY CHANAHA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colby Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alixer rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey Cacace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel caraballo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Messer  |  Overall Experience 
Rating:
5.0

Best staff and service,thank u guys for everything.

gilberto ortiz  |  Overall Experience 
Rating:
5.0

The staff was incredibly welcoming and helpful.

Tyler Reynolds  |  Online Move In 
Rating:
5.0

Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.

Eileen Champagne  |  Overall Experience 
Rating:
5.0

Top notch service. Great security. Good system in place.

Joan Mankoff  |  First Impressions 
Rating:
5.0

Very friendly staff. Easy to rent and easy to move out. Great place! I’ll definitely use this storage again if I need to store anything in the future.

Agnes Timar  |  Overall Experience 
Rating:
5.0

Thank You So Much. I Will Be Definitely Coming Back!

carlos rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Evonne Steinman  |  Overall Experience 
Rating:
5.0

I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.

Kathryn Reynolds  |  Online Move In 
Rating:
5.0

The young lady who helped us was very kind and went out of her way to find something for us... THANK YOU

joanna marrero  |  First Impressions 
Rating:
5.0

Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!

rut correa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS CORREA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana Ducharme  |  First Impressions 
Rating:
5.0

Great people, awesome all around. Thank you

maria santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRYLIZ GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katira feliciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA OTTOMANIELLO  |  Overall Experience 
Rating:
5.0

Excellet overall

Jean Vazquez-Morales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joan martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAUL MOYA  |  First Impressions 
Rating:
5.0

The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.

Paula Rosario  |  First Impressions 
Rating:
5.0

The lady that helped me was so pleasant helpful and showed me everything

Elizabeth Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Andrew  |  Overall Experience 
Rating:
5.0

Jon Landry was very responsive and helpful.

Julie M Tellier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luz cruz  |  Overall Experience 
Rating:
4.0

thanks!

David Rodriguez  |  Overall Experience 
Rating:
5.0

Great facilities, and friendly staff

Jose Perez  |  Overall Experience 
Rating:
5.0

Everything was amazing I love this place !

Yahaira Asia  |  Overall Experience 
Rating:
1.0

Wish I was at other end off the hall closer to elevator

Gregory K Hurley  |  First Impressions 
Rating:
5.0

LOVE Marty. He was wonderful to me.

MARIE TEMPLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Weisbrod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer broekman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Ganote  |  Overall Experience 
Rating:
5.0

Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglés

juana serrano oquendo  |  Overall Experience 
Rating:
5.0

Very nice,will use and recomend

Jose Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed Aaquil Khan  |  First Impressions 
Rating:
5.0

Easy all the way around. Extremely friendly reception and help throughout the process.

fredrik sunesson  |  First Impressions 
Rating:
4.0

The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storage

Christopher Hayden  |  Online Move In 
Rating:
5.0

Jon was very informative and helpful.

Julie M Tellier  |  First Impressions 
Rating:
5.0

Staff are friendly, they will work with you. Excellent service, This is my second time I have use the services!!!

Gloria Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose letourneau  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nathaniel RIvera JR.  |  Overall Experience 
Rating:
5.0

It was amazing and helpful definitely worth it

joshua diaz  |  Overall Experience 
Rating:
5.0

I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.

diane laroche  |  Overall Experience 
Rating:
5.0

The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.

kendra nielsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Santiago-Diaz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jo-Ann Pinard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Oshei  |  Online Move In 
Rating:
5.0

excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...

peter fritz  |  Overall Experience 
Rating:
4.0

Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the building

kassandra santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnell Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani Levy  |  First Impressions 
Rating:
5.0

Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.

Vivian Cruz  |  Overall Experience 
Rating:
5.0

Everyone at the facility is just so helpful!

Tammy Barron  |  First Impressions 
Rating:
5.0

I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.

Wayne Wilder  |  Overall Experience 
Rating:
5.0

I recommend anyone to you stored

Wilfredo Rosado  |  Overall Experience 
Rating:
5.0

Great customer service

jessica rex  |  First Impressions 
Rating:
2.0

Completely over priced

Dalisha Ruiz  |  First Impressions 
Rating:
5.0

Thanks to Marty. He's the best!

jose mendez  |  Overall Experience 
Rating:
5.0

Good

jorge albelo  |  Overall Experience 
Rating:
3.0

Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.

Thomas Molleur  |  Overall Experience 
Rating:
5.0

Great Job Team

Steven Boker  |  Overall Experience 
Rating:
5.0

100 % garantizado

MIGDALIA FLORES  |  Overall Experience 
Rating:
5.0

Great service!

Jessica Hill  |  Overall Experience 
Rating:
5.0

The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.

michael scott  |  First Impressions 
Rating:
5.0

Very accommodating on such a short notice.

Amarilys Cartegena  |  First Impressions 
Rating:
5.0

Thank you!

jodi tharan  |  Overall Experience 
Rating:
5.0

I will definitely use again when needed

ZENOVIA RIOS  |  Overall Experience 
Rating:
5.0

Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you

edizzy vazquez  |  Overall Experience 
Rating:
5.0

friendly and helpful staff. Always clean.

James Crowell  |  Overall Experience 
Rating:
5.0

I had no problems with the storage facility. Staff was very helpful.

jenee king  |  Overall Experience 
Rating:
5.0

Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!

Elizabeth Adams  |  Overall Experience 
Rating:
5.0

Marty and his team were awesome.

Alberto Ramos  |  Overall Experience 
Rating:
5.0

I would recommend it to anyone. The staff was really friendly and professional.

Jessica Echevarría  |  Overall Experience 
Rating:
5.0

Quick and nice service

aisha rivera  |  First Impressions 
Rating:
4.0

Nice experience

Kate Cavanaugh  |  Overall Experience 
Rating:
4.0

Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.

Linda Eldred  |  Overall Experience 
Rating:
5.0

God bless good staff friendly personal and very helpful.

RALPH QUIRINDONGO  |  Overall Experience 
Rating:
5.0

Great management/Staff

jamie serrano  |  Overall Experience 
Rating:
5.0

Experience was excellent overall.

James hall  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.

Darlene Pacheco  |  Overall Experience 
Rating:
4.0

Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.

laurie medina  |  Overall Experience 
Rating:
5.0

Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.

SUSIE A RICHARDS  |  Overall Experience 
Rating:
4.0

It was great having a good costumer service

Yashira Martinez  |  First Impressions 
Rating:
5.0

Todo bien

vionette correa  |  Overall Experience 
Rating:
5.0

Good thanks

RALPHY HERNANDEZ  |  Overall Experience 
Rating:
5.0

Got great customer service and the lady who attended to us was very helpful. Satisfied customer

tenisha soto  |  First Impressions 
Rating:
5.0

No coment

Nayrobi Melendz  |  Reservation 
Rating:
1.0

No good

nazim hack  |  Reservation 
Rating:
4.0

Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!

marquis hunt  |  Reservation 
Rating:
4.0

My first time renting a unit man was very helpful in walking me thru process.

Kate Cavanaugh  |  Reservation 
Rating:
5.0

I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!

Stuart Dingman  |  Overall Experience 
Rating:
5.0

Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood

TANYA WOOD  |  Overall Experience 
Rating:
5.0

the staff worked with me every step of the way, including the rental of equipment to transport our stored items.

April Ryan  |  Overall Experience 
Rating:
5.0

Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.

Roberto Fernandez  |  Overall Experience 
Rating:
5.0

I loved this space, I’m sorry I had to move my stuff out

felicia creary  |  Overall Experience 
Rating:
5.0

Good customer service

Angela Veale  |  Reservation 
Rating:
5.0

I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!

savannah wunderlich  |  Overall Experience 
Rating:
5.0

Very clean and owner/employees helpful.

RICHARD JORDAN  |  Overall Experience 
Rating:
5.0

Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.

ELIZABETH RIVERA  |  Overall Experience 
Rating:
5.0

Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.

edwin adames  |  Overall Experience 
Rating:
5.0

Impressed with the facility. Clean, safe and the staff is awesome A++++++

Socorro Lopez  |  Overall Experience 
Rating:
3.0

The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks

efigenio ramos  |  Overall Experience 
Rating:
5.0

I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful. Marty, thanks

chris hinely  |  Overall Experience 
No reviews have been submitted for this location.

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