Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude employee plus UHAUL charged me $7 for going over by 7 miles. Apparently I can't make a detour to use the restroom and get a berate l beverage and snack and fuel.
Will never use UHAUL again
Jaime Pacheco
Rating:
4.0
Customer did not leave a comment.
Elye Qualls
|
Overall Experience
Rating:
5.0
Súper excelente servició
Deny Castillo
Rating:
5.0
Customer did not leave a comment.
CHARLES JOHNSTON
Rating:
4.0
Customer did not leave a comment.
Brandy Gooss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Synthia Prada
Rating:
4.0
Customer did not leave a comment.
CHARLES JOHNSTON
Rating:
4.0
I couldn't get a U haul truck from y'all don't not having a bill in my name so it made the move hard..and I still haven't got my stuff moved in yet but it's paid for.
Ann Baldwin
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Shane Rodriguez
Rating:
5.0
Customer did not leave a comment.
Stephanie Yocom
|
Overall Experience
Rating:
5.0
Back lights at night did not light up on the truck. I was following in car and they did not turn on when front lights were on
Sharon Tchir
Rating:
3.0
Definitely need more counter help on Saturday mornings. Only having one person working the counter made for a longer wait time when we had reserved at a specific time.
Susan Falkner
Rating:
5.0
Great place for storing you extra stuff, always clean and staff was very helpful!
Orlando Olivas
|
Overall Experience
Rating:
4.0
Always a pleasure doing business with you.
JODY EDWARDS
Rating:
5.0
Customer did not leave a comment.
Tammy BEENE
Rating:
4.0
Customer did not leave a comment.
Scott Norred
Rating:
5.0
Customer did not leave a comment.
David Floyd
Rating:
5.0
Customer did not leave a comment.
johnny rivas
Rating:
5.0
Customer did not leave a comment.
mark davies
Rating:
5.0
The woman park the truck just in front. Was to kind and cleared
Norberto Cuapantecatl
Rating:
5.0
Customer did not leave a comment.
EDDIE MARTINEZ
|
First Impressions
Rating:
5.0
Wonderfully Amazing! Thank you very much!
Albert Murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tania Garcia
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Taylor Hernandez
Rating:
5.0
This a well run, good looking facility.
richard becker
|
Overall Experience
Rating:
5.0
After exchanging the bigger size for a smaller size trailer maybe it should cost the same and to make sure I get the right paper work instead of the old paperwork just in case I would have gotten pulled over
joseph quintilla
Rating:
4.0
Customer did not leave a comment.
RUSSELL POOLE
|
First Impressions
Rating:
5.0
Nothing excellent staff
Joe Conti
Rating:
5.0
Customer did not leave a comment.
Audra Gallegos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shane Thompson
Rating:
5.0
The UHaul app does not work often enough to be useful. The location finder seems lost, despite my location being used by other apps without trouble.
Overall the app and the app-based check-in and check-out are unusable and frustrating. Due to this reason, I will never use UHaul again because I feel your product is not fit for use or publishing, yet a defective product is pushed on me all the same. This creates a trust issue that I will mitigate by not using UHaul.
Thomas Moran
Rating:
3.0
Prices for a small storage are ridiculous and you guys raise the rent every few months definitely would not use this place again
AMANDA SHERLIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY GRACE
Rating:
4.0
Sliding doors were locked during normal work hours on a Sunday which made it inconvenient and difficult to move items in and out of storage. Had to re-enter code each time to use single door entrance.
JOHN CALDWELL
|
Overall Experience
Rating:
5.0
All Good!
Benny Baldwin
Rating:
5.0
Customer did not leave a comment.
SCOTT MILLER
Rating:
5.0
Customer did not leave a comment.
Sydrae Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS MCBRIDE
Rating:
4.0
They did a great job. No suggestions
Craig Layton
Rating:
5.0
Maybe don't say a rental is $20, at this point it's false advertising I paid nearly $80 and only had the truck for an hour and a half. No damage or anything the lady said it had something to do with the gas that we used and the insurance but thing is when I did an online quote I still ended up paying $30 more than I saw I would be charged online. I had to pay in store because your website wouldn't work. I'm low income and literally had no idea I would be charged nearly $100 just to go throw away a sofa. I trusted U-Haul because for years y'all were known for the $20 rentals. I feel scammed.
olivia shaffer
Rating:
3.0
Customer did not leave a comment.
SELENA RUIZ
|
Overall Experience
Rating:
5.0
Just keep up the good work!
Rhonda Dupree
Rating:
5.0
Customer did not leave a comment.
MICHAEL GRAVES
Rating:
4.0
They guys in charge of hooking up my trailer went above and beyond trying to get my trailer lights to work! Throughout the whole stressful situation they kept their cool and tried everything they could with a smile on their face! Great job and very much appreciated!
Gabriel Maes
Rating:
5.0
keep doing the same service
Paul Carrasco
Rating:
5.0
Customer did not leave a comment.
Stephany York
|
Online Move In
Rating:
5.0
Personnel were professional and friendly.
Maria Canalez
Rating:
5.0
I can't think in anything you can do because you work so hard in make everything easy
MILSON GARCIA
Rating:
3.0
Customer did not leave a comment.
Paula Goree
Rating:
5.0
The agent I rented the trailer from was friendly and went above and beyond when we discovered the left brake light was inoperable. There was not another trailer of that size available, so she replaced the tail light on the spot which resolved the issue. Thanks!
Craig Bishop
Rating:
3.0
I made my reservation online for September 25 and tried to get it 2 days early for my delivery because it was coming sooner than expected, so I went by Uhaul and the rep told me I couldn’t do it I hade to come on the day I made the reservations for and that caused my driver to have to wait 45 for me to go inside and get the storage unit. More training for the customer satisfaction. But the manager that registered was very nice and helpful
Tammy Reed
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristie Marion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HECTOR BARRON
|
Overall Experience
Rating:
5.0
Really nice place. Very friendly and helpful. Even when I got behind in payments, they worked with me and let me get caught up. I would recommend this place to anyone.
Joe Hunter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodrigo D Guillen
Rating:
5.0
Clean, Employees are real helpfull would recommend this place to everyone.
Francisco Garcia
|
Online Move In
Rating:
5.0
Keep up the great work!!!!
Christy Montanye
Rating:
5.0
Customer did not leave a comment.
Danny Eggleton
|
Overall Experience
Rating:
5.0
Quick and easy
Eddie Harper
Rating:
5.0
Customer did not leave a comment.
Ramon Dominguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
twila swanson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ESTHER ERICKSEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sonya Puente
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Kelley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Flemmons
Rating:
5.0
Customer did not leave a comment.
Donna Fleltcher
Rating:
5.0
Customer did not leave a comment.
Samuel Lujan
Rating:
4.0
Customer did not leave a comment.
Douglas Moyer
Rating:
5.0
Customer did not leave a comment.
Michael Chadic
Rating:
5.0
Customer did not leave a comment.
Rudy Lopez
Rating:
5.0
Very courteous and professional.
Please give that young lady a raise.
I do appreciate everything
Martin Torrez
Rating:
5.0
Customer did not leave a comment.
Robin Blackmon
|
Overall Experience
Rating:
5.0
Manager is always helpful & courteous! She’s friendly & very helpful.
Cynthia Bush
Rating:
5.0
Customer did not leave a comment.
Izeah Cotton
Rating:
5.0
The lady who helped us is so friendly.
Ana Centeno
Rating:
5.0
Customer did not leave a comment.
Steve Schoonover
Rating:
5.0
I love this location! I've used them in the past. I especially enjoyed renting this pickup truck. It drove like a dream!
Renee Austin
Rating:
1.0
Take off the price of the rental and explain about all the hidden fees get more professional people to deal with customers that place should be shut down
STEPHANIE HINOJOS
Rating:
5.0
Great customer service
Cody Brock
Rating:
5.0
Customer did not leave a comment.
Stephanie Myers
Rating:
5.0
Nate is a great guy to work with!!! 10/10
LONNIE GIBSON
Rating:
5.0
Customer did not leave a comment.
Aurelio Garcia
Rating:
5.0
Excellent customer service
Alejandro Cornejo
Rating:
4.0
Customer did not leave a comment.
gretchen lemm
Rating:
5.0
Customer did not leave a comment.
Cynthia Ohrazda
Rating:
4.0
Accessing our unit and understanding how to get in and out of the building and the unit was confusing.
Stephanie Yocom
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose Miramontes
Rating:
2.0
Staff was dryyyyy. Manager made me feel like she was trying to leave so I had to explain myself fast. Everyone else followed her lead. Dry as can be and made you feel like they were doing you the fabor
kenny ontiveros
Rating:
5.0
Customer did not leave a comment.
Brenda Taylor
Rating:
5.0
Customer did not leave a comment.
Gregory Thornley
Rating:
5.0
Customer did not leave a comment.
Rachel Carrillo
Rating:
4.0
Customer did not leave a comment.
Leslie Goodrich
Rating:
5.0
The two gents I had to deal with are the absolute hands down best ever it was smooth and easy they understood what I needed and got me going in a very professional manner I would recommend them 100 out of 10 seriously absolutely the best customer service hands down
SHAWN CALLAWAY
Rating:
5.0
Customer did not leave a comment.
DENISE YEBARA
Rating:
4.0
Customer did not leave a comment.
Jose Cortez
Rating:
5.0
Customer did not leave a comment.
CAROL STOKES
Rating:
5.0
Very good service
TIMOTHY FABELA
Rating:
5.0
Excellent customer service and support on move in
Daniel Jewell
|
Online Move In
Rating:
5.0
The trailer need to be oiled and greased
BRIAN FRANKLIN
Rating:
4.0
Customer did not leave a comment.
Clifton Eaves
Rating:
5.0
Customer did not leave a comment.
Marissa Aguirre
Rating:
5.0
Customer did not leave a comment.
freddie ragain
Rating:
5.0
Customer did not leave a comment.
CLAY RUTHERFORD
Rating:
5.0
Customer did not leave a comment.
Douglas McDaniel
Rating:
5.0
Customer did not leave a comment.
Danny Taylor
Rating:
5.0
Customer did not leave a comment.
RODGER LANIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adan Vasquez
Rating:
5.0
Thank you so much! Your employees were professional and accommodating. We were stranded and needed to get home and enterprise was sold out. Them renting a vehicle to us allowed us to get home and we were able to return the vehicle the next day. Thanks again for helping us get home!
Elizabeth Sarte
Rating:
5.0
Very helpful
JUSTIN JAMES
Rating:
5.0
Customer did not leave a comment.
Shauna Palombo
Rating:
5.0
Customer did not leave a comment.
John Caldwell
Rating:
4.0
Customer did not leave a comment.
Clifton- Keith
Rating:
5.0
Customer did not leave a comment.
MARTHA ALVAREZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth Morrow
Rating:
5.0
A customer disputing damage was reading the contract AFTER AN INCIDENT OCCURRED. He basically backed up the line when I feel
Like he should have been asked to stand aside while others were helped and then he could continue to dispute his case. But the women working at the counter were very helpful to everyone
Liza Baca
Rating:
1.0
My hitch has.not been installed yet
Lara Woodruff
Rating:
5.0
I was kind of confused on the alarm disarming part of the moving in process, but overall it was fairly easy. I wish they had a disarming area on the second floor in addition to the first floor.
Shellie Tucker
|
Online Move In
Rating:
5.0
It could not have gone better than it did. Excellent Job!
Gregory Smith
Rating:
5.0
Customer did not leave a comment.
JOSE GARCIA
|
Overall Experience
Rating:
5.0
Nathon is a great asset to your company.
This young man helped me out with my hope chest. I knew it was getting close to closing time on a Sunday, I unloaded 3 carts of clothes and the last cart had my hope chest.
When I came back down, Nathon and another employee had put the hope chest on the cart and put a blanket over it and actually brought it into the building for me.
Please let him know how much I appreciated his kindness and for making me feel like a valued customer. I really needed that extra help.
I will highly recommend U-Haul to anyone needing to move. Everyone at this location is friendly and super helpful.
Martha Runnels
Martha Runnels
|
First Impressions
Rating:
5.0
Staff in Hobbs was amazing. Very helpful and friendly. Will definitely be using them again!
Amy Kelly
Rating:
5.0
Very friendly and wonderful staff. Alesha and Sandra were super nice and knowledgeable of the moving supplies in their store.
Martha Runnels
Rating:
5.0
We rent trailers and vans here several times a year. Service is excellent. Vans and trailers are always clean and well maintained.
TONY W HALLUM
Rating:
4.0
Friendly and helpful customer service.
BRIAN HENNING
Rating:
5.0
Customer did not leave a comment.
Mariaha O'Dell
Rating:
5.0
Customer did not leave a comment.
Tom Jenkins
Rating:
5.0
Customer did not leave a comment.
Ross Bettis
Rating:
4.0
Customer did not leave a comment.
Jerry Ruth
Rating:
5.0
I needed to rent a pickup and that was not available at the Navajo location. They called another location and reserved the vehicle I needed. I appreciate the excellent customer service.
deborah hart
Rating:
5.0
Customer did not leave a comment.
JOSEPH EDWARDS
Rating:
5.0
Drop off location was super friendly and helpful.
lizzeth delgado
Rating:
5.0
Customer did not leave a comment.
Joshua Ewing
|
Online Move In
Rating:
5.0
Will use again
Dean Crossland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bertin Castaneda
Rating:
5.0
Customer did not leave a comment.
Bobby Edwards
Rating:
5.0
Customer did not leave a comment.
martha ramirez
Rating:
5.0
Customer did not leave a comment.
Carrie Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lela Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TASHI DRAUGHAN
|
Overall Experience
Rating:
5.0
People that work there are very courteous and professional
Jose Escamilla Pacheco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica Carrasco
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie Curtis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Montes
|
First Impressions
Rating:
5.0
Staff was efficient, knowledge, polite and professional.
Pam McGuire
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEVIN J MATTINGLY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Henard
|
Overall Experience
Rating:
1.0
Manager was rude and threatening. I’ll never use uhaul again
Veronica Granger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca Mullen
|
First Impressions
Rating:
5.0
Have used this storage twice before and will use them again if needed. Thanks
Brandi Rodriguez
|
Overall Experience
Rating:
5.0
Always took care of anything I needed.
David Evans
|
Overall Experience
Rating:
5.0
Never really had a problem with the facility. Other tenants may create issues with times in storage but facility is really nice.
Lloyd Cochran
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ylsin Nunez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie Curtis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roxana Ambriz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Carrasco
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonanthony Miller
|
Overall Experience
Rating:
1.0
My nephew went to empty my unit because I no longer live in Hobbs.
He was told the wrong unit number and after the locksmith cut the lock off the wrong unit the alarm went off and management just shut it off without coming to check why it was going off.
After he mistakenly emptied the wrong unit, management contacted the owners of said unit and told them to press charges on my nephew to pass their responsibility onto him.
The Manager should be fired because she obviously is lazy and doesn't want to do her Job.
Arthur Dutram
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moises Sanchez
|
Overall Experience
Rating:
5.0
Nikki was accurate & efficient
Christy Montanye
|
First Impressions
Rating:
5.0
Staff are efficient and friendly
JONI MORRILL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janekka Colbert
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MATTHEW SOVA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kay Peveler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie Taylor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TIAYANA WILLIAMS
|
Overall Experience
Rating:
4.0
Close to home
Dean Crossland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus Morales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kranthimanbam Seelaboyima
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Audra Gallegos
|
Online Move In
Rating:
5.0
Lexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment
She was fast friendly and professional.
Elijah Guzman
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Antonio Vasquez
|
Overall Experience
Rating:
2.0
Temperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.
Victor Mejia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lonnie romero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE GARCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laakea Adolpho
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAX SHRAKE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Coby Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTANY GARCIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorrin Jacobs
|
Online Move In
Rating:
4.0
I vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.
Charles Behlen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josie Dominguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diana constancio
|
Overall Experience
Rating:
1.0
You guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two
Benjamin Galdean
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sally Rodriguez
|
Online Move In
Rating:
4.0
Only reason I quit using my unit is because the prices keeping going up little by little.
Lacy Northcutt
|
Overall Experience
Rating:
5.0
So helpful and friendly
PAULA GRIFFIN
|
First Impressions
Rating:
5.0
We really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗
billy schnaubert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Azucena Delgado
|
Overall Experience
Rating:
5.0
Thank you so much. I would recommend u haul storage . Very clean a d safe
Patricia Crossland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATE QUIROGA
|
Overall Experience
Rating:
4.0
Super friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.
Dorothy Ann Bendekovics
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sergio Chaparro Sevilla
|
Overall Experience
Rating:
4.0
Staff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.
Sharon Salcido-Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terrel Nunnery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Miguire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janie Mann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teresa Haines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Kelley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcos Carrion
|
Overall Experience
Rating:
5.0
Employees are always friendly and willing to help.
Darrell Harper
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHELBY KITTRIDGE
|
Overall Experience
Rating:
1.0
Were always rude
Jose Ordonez
|
Overall Experience
Rating:
5.0
Very clean and secure.
Ann Murdock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob Salas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gloria Escalante
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robin Blackmon
|
First Impressions
Rating:
5.0
U-Haul, is the BEST Storage Service “Ever”
Thanks You for “Great”Business
LESLIE FRENCH
|
Overall Experience
Rating:
5.0
Buen servicio, gracias
Rigoberto Rubio
|
Overall Experience
Rating:
5.0
It was every friendly ,there very good.
Juan Vela
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana Becker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny Eggleton
|
First Impressions
Rating:
5.0
Loved having a storage here! Always very helpful and the storage facility was always very clean
Stephanee Carrillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT RIVINOJA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Hatfield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIE LUKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REMI turgeon
|
Overall Experience
Rating:
1.0
Never got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!
David Villalobos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corina Carrasco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessie Ballard
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Facility very clean and secure.
BARRY BERTOLA
|
Overall Experience
Rating:
5.0
This is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!
Danny Eggleton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Armstrong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth Eden
|
Overall Experience
Rating:
5.0
We weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.
Rebekah Thomas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RANDY GUTIERREZ
|
Overall Experience
Rating:
3.0
I no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question.
My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...
Ron Kemp
|
Overall Experience
Rating:
5.0
Service was excellent and fast and knowledgeable
Coby Hayes
|
First Impressions
Rating:
1.0
Horrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.
Stephen Piedra
|
Overall Experience
Rating:
5.0
The facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch
Scott Hancock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary acosta
|
Overall Experience
Rating:
3.0
I would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.
Victor Mejia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Newberry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janie Mann
|
Overall Experience
Rating:
1.0
They lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.
Daniel Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie Wright
|
Overall Experience
Rating:
5.0
We SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!
Larry Chapman
|
Overall Experience
Rating:
5.0
Cleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.
scott cavazoa
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Yesenia Machuca
|
Overall Experience
Rating:
5.0
Best storage in Hobbs.
RyShawn Davis
|
Overall Experience
Rating:
5.0
Great staff. Always helpful.
Ralph Himel
|
Overall Experience
Rating:
5.0
Everyone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team!
We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.
Larry Chapman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ylsin Nunez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Burgess
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian Aleman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kyla stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Taber
|
Overall Experience
Rating:
5.0
I had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service
MARK BOWMAN
|
Overall Experience
Rating:
5.0
My sister will be moving to UHaul storage because of my experience. Very professional.
JAN RHODES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catarina Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN ABILA
|
Overall Experience
Rating:
5.0
Awesome place and service!
Danny Eggleton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bertha Alicia Soto
|
Overall Experience
Rating:
5.0
Very well kept.
Bertha Perez
|
Overall Experience
Rating:
5.0
Great experience
Daniel Jones
|
First Impressions
Rating:
5.0
Rented here before. professional group
Darrell Harper
|
First Impressions
Rating:
5.0
You and the employees of Hobbs Uhaul were above and beyond of providing customer service.
Anne Merriman
|
Overall Experience
Rating:
5.0
The gentlemen that assisted me was very helpful and polite.
BARBARA SUMMERS
|
First Impressions
Rating:
5.0
Cleanest and safest environment ever!
Rick Alford
|
Overall Experience
Rating:
5.0
This place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.
Darrell Harper
|
Overall Experience
Rating:
5.0
Such a good experience! Carts available for moving things in and out. The facility is so clean. The employees were respectful, patient and knowledgeable.
Angie Graham
|
Overall Experience
Rating:
5.0
The gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.
Melisa Garcia
|
First Impressions
Rating:
5.0
Great service
Hamon Wright
|
First Impressions
Rating:
5.0
The lady that helped us was super friendly and extremely helpful and answered all my questions.
Megan Teixeira
|
First Impressions
Rating:
5.0
Very friendly
Johnny Jessie Belmudez
|
Overall Experience
Rating:
5.0
Very nice , new, clean facility. The best I've seen.
Dustin Vyoral
|
Overall Experience
Rating:
5.0
Top notch service and well maintained facility.
Robert Samson
|
Overall Experience
Rating:
5.0
Very helpful in answering all questions.
The facility is very clean.
Good service from all employees.
Janie Mann
|
First Impressions
Rating:
5.0
It was easy enough
Michael Napoli
|
First Impressions
Rating:
5.0
Excellent facility. Wish there was one in Carlsbad, NM.
Phillip Purpera
|
Overall Experience
Rating:
5.0
Very clean, very professional!
Austin Etheridge
|
First Impressions
Rating:
1.0
All three employees were rude and had no clue how to use their own computer system.
Lindsey Vaughn
|
First Impressions
Rating:
5.0
Very helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything
jennie goodnight
|
Overall Experience
Rating:
5.0
Very clean very nice place.
Luis Alburquerque
|
Overall Experience
Rating:
5.0
Great place to store my crap for a while!
Zach Crawford
|
Overall Experience
Rating:
3.0
Still being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting
Michael Billups
|
Overall Experience
Rating:
5.0
they were very friendly and helpful
Lisa Gonzalez
|
Overall Experience
Rating:
1.0
Getting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck
jessie stuard
|
Overall Experience
Rating:
5.0
Receptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.
vicky brough
|
Reservation
Rating:
1.0
An employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.
jessie stuard
|
Overall Experience
Rating:
1.0
The lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!
Susan Shockley
|
Overall Experience
Rating:
5.0
Staff always friendly and helpful
Gabriela Reyes
|
Overall Experience
Rating:
4.0
Thanks
Lorna JACKSON
|
Overall Experience
Rating:
5.0
Nice facility, nice people that work there all of them really help full personal, 👍
RAMON RODRIGUEZ
|
Overall Experience
Rating:
4.0
great addition to the Hobbs area.
SANDRA SAGERTY
|
Overall Experience
Rating:
4.0
Good
michael hamlett
|
Overall Experience
Rating:
5.0
The cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.
james warner
|
Reservation
Rating:
5.0
Very helpful, friendly, and professional.
Jonny Lopez
|
Reservation
Rating:
5.0
Uhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.
Dylan jett
|
Overall Experience
Rating:
3.0
Every time I tried to go in after hours my card wouldn’t work had to get them reset a few times
Vincente Mendez
|
Overall Experience
Rating:
5.0
Good customer service
KIMBERLY RAMIREZ
|
Overall Experience
Rating:
5.0
I was able to use the service at a nominal cost , customs reps were always courteous, thanks!!
Chriselda Love
|
Overall Experience
Rating:
4.0
issues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.