Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

8,815 reviews

3741 Annex Ave   Nashville, TN 37209
(By Hillwood Plaza)

(615) 356-2550

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 356-2550

3741 Annex Ave
Nashville, TN 37209
(By Hillwood Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elaine Askew 
Rating:
5.0

Very nice and on top of everything getting you in and out thanks

Dean Byard 
Rating:
5.0

Good service

Jesus Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Linda Dorman 
Rating:
5.0

Customer did not leave a comment.

Robert Shirley 
Rating:
5.0

Customer did not leave a comment.

Jim Soares 
Rating:
4.0

The air didn’t work. The engine light came on and the truck was jerking.

MORRIS FRIERSON 
Rating:
5.0

I'm extremely grateful for this UHaul experience. It was very successful and superb. Thank you!!!

Lisa Wood 
Rating:
5.0

Customer did not leave a comment.

Nathan Burbank 
Rating:
4.0

Customer did not leave a comment.

KEN HARMS 
Rating:
5.0

Thank you Soo much

Donald Larson 
Rating:
5.0

I needed to switch my trailer size on the morning my reservation began, and the team was so helpful! They were able to switch things around to accommodate my needs with kindness and efficiency. We had a wonderful experience and would definitely recommend.

Stephan Sutphin 
Rating:
5.0

Customer did not leave a comment.

John Zic 
Rating:
3.0

I made a reservation for 8am and couldn’t pick the truck up until 9. The gentleman that worked there were very helpful but what’s the point of early pick up if I can pick it up? Also I reserved a 17’ truck and was given and charged for a 26’ truck. Not only did my movers have to wait which cost me more money but the rental cost more as well. Not overall pleased with the experience.

Jessie Karnell 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rohrer 
Rating:
5.0

We use U-Haul a lot... As a matter of fact I'm going to have to rent another one in a few days... Thank you so much U-Haul...

Donald Larson 
Rating:
5.0

Customer did not leave a comment.

Emily Sitton 
Rating:
5.0

Really excellent!!!!☆☆☆☆☆ Moheem and Zack are awesome! So very helpful.

Lisa Wood  |  First Impressions 
Rating:
4.0

The app does not work well dropping the truck off after hours. Kept saying I was in the wrong location even though my location settings were correct. Could be a bug in the system to check out.

Roy Clary 
Rating:
5.0

I can't recommend this Uhaul location enough. I've moved with them, stored with them and rented trucks by the day and they are so helpful, courteous and effecient. Its always a breeze, I'm in and out and the facility and equipment is clean and in good shape. Ashley and team do an amazing job. Thank you!

Carley Crose  |  Overall Experience 
Rating:
5.0

I could not get a refund for overpayment of $130 for an unused hour of labor. You could change that policy of not issuing a refund.

Louise Moore 
Rating:
5.0

All was good

Roger Cole 
Rating:
5.0

N/A. The guy who helped me was great

Bryan Midgette 
Rating:
2.0

I order a truck to pick up at a location closer to me and it was moved to another location without any reason. The truck stunk of cigarettes, and drove rough.

Harold Edwards 
Rating:
5.0

Customer did not leave a comment.

Grace Blackwelder 
Rating:
5.0

Zackary B did a phenomenal job getting me set up; Give the man a raise.

Benjamin Heflin  |  First Impressions 
Rating:
5.0

Took great care of me as a customer..

Andre Bielski 
Rating:
5.0

Service was excellent!

Debi Madonna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Kane 
Rating:
2.0

Customer did not leave a comment.

Case Beatty 
Rating:
5.0

Customer did not leave a comment.

Matthew Tritt 
Rating:
5.0

Customer did not leave a comment.

FIELDING JEWELL 
Rating:
5.0

The team at the Hillwood Plaza Uhaul was so friendly and helpful! They were great and made the rental process so easy and streamlined! They even walked us through how to use the tow dolly! The truck was waiting for us when we arrived and they even made sure to give us the model with the lowest miles. The truck drove like a dream and was exactly what we needed. Was spotless and still smelled new when we received it!

nathan statham 
Rating:
5.0

Awesome personnel, thank you! Guys I will definitely check back with you in my future business

santiago gaxiola 
Rating:
5.0

U Haul overall has one of the best customer services unit

MICHAEL MYSZKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Myszka 
Rating:
5.0

Although not here fault the computer system needs to be revamped. Took way longer then expected and ate into some of my day because of computer issues. But once I knew that the unit was too small for my stuff they quickly made another bigger unit available just around from the original smaller unit. So great job there. Overall great service.

William Weisiger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA DARDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAX SURIKOV 
Rating:
5.0

Even though I understand it is due to the insurance policies, I'm not too happy with the fact that you require a major credit card to rent a pickup truck or van. We don't have a major credit card, and don't plan on getting one any time soon. I'm looking at your website right now, at the entry on cargo vans, and there is nothing on the main page to indicate that policy. I was just fortunate that the associate was able to provide me with a 10' truck, for which I could use my debit card.

Cory Howell 
Rating:
3.0

Customer did not leave a comment.

Angie Webster 
Rating:
5.0

Customer did not leave a comment.

Tracey Edwards 
Rating:
5.0

Customer did not leave a comment.

JOHN SALVADOR 
Rating:
5.0

The team is always super helpful and accommodating. I trust this team and come to them for all my moving needs.

Carley Crose 
Rating:
1.0

Poor !!! Extremely bad !!! Would not recommend ..ever

STEPHEN JONES  |  Overall Experience 
Rating:
3.0

No lighting and water leak we reported but never fixed! The furniture was ruined never stopped.

EDIE MCDONALD  |  Overall Experience 
Rating:
4.0

Check-in was okay, the person didn't seem too happy to be there but checking out was great. Super friendly person and easy to check out. But the truck was great and came in super handy.

Brad Chelstrom 
Rating:
4.0

Customer did not leave a comment.

Charles Hutchens 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVANZO 
Rating:
5.0

👍👍

DeVante Merrill 
Rating:
5.0

The team at the Hillwood Plaza location are amazing! They were extremely helpful and made sure I understand everything associated with my rental. The process was seamless and I was quickly in and out.

Shawn Cierebiej 
Rating:
5.0

The Indian gentleman who helped us was very kind. He was a highly intelligent person and very engaging.

Jen Knott 
Rating:
3.0

The employees are great but the truck was not supposed to be my reservation. It had roof damage causing extreme amount of water to come through and it was in the front part of the truck . The employee put a large blanket of some sort to absorb the water and the cabin was not clean

Leah Dellapelle 
Rating:
3.0

Customer did not leave a comment.

Mike Whelan 
Rating:
5.0

Customer did not leave a comment.

Kyle Kestner 
Rating:
5.0

The man was very nice and had the truck already with the dolly on it so that I could tow my car back to Florida thank you very much for your kindness the people were very nice I loved it there so did my son we appreciate nice people and getting what we ordered and everything was right thank you so much

DENISE HANSON 
Rating:
5.0

Customer did not leave a comment.

David Gibbs 
Rating:
5.0

Customer did not leave a comment.

Chelsea Benitez  |  First Impressions 
Rating:
5.0

Staff was pleasant and helpful, even though pickup was during a downpour.

James Sloan 
Rating:
5.0

Customer did not leave a comment.

Bert Hensley 
Rating:
1.0

Overcharged on receipt with no explanation

Austin Haney 
Rating:
5.0

I have to say, the UHaul on Annex Ave in Nashville was the absolute best to work with! The manager, Ashley, helped my Dad and I tremendously with putting together a truck and trailer for my cross-country move. They helped us out and hooked us up! I definitely recommend picking up and/or dropping off at this location and going with UHaul for your move!

Madeline Brennan 
Rating:
4.0

A lot of trucks were backed up in the return line

Madeline Murphy 
Rating:
4.0

the truck was a bit old and the engine lacked power

Robert Chapman 
Rating:
5.0

Customer did not leave a comment.

Zach Tucker 
Rating:
5.0

Very quick and easy process.

Valrita Samuel 
Rating:
5.0

Customer did not leave a comment.

Clinton Larson 
Rating:
5.0

Customer did not leave a comment.

Gary Beshears 
Rating:
5.0

Customer did not leave a comment.

German Leon Melo 
Rating:
5.0

Customer did not leave a comment.

michelle bryant 
Rating:
5.0

All very good and efficient.

JAMES MARLER 
Rating:
5.0

Customer did not leave a comment.

Keri Campbell 
Rating:
5.0

Customer did not leave a comment.

isabel rodriguez 
Rating:
5.0

Customer did not leave a comment.

Martha Malloch 
Rating:
5.0

Nice people… easy drop off

james schenk 
Rating:
5.0

Customer did not leave a comment.

Khristopher Korzick 
Rating:
5.0

I never got my email at the end of my service.

AMANDA JOYNER 
Rating:
5.0

Ashley Hymer and her assistant were wonderful. Very nice and informative. They gave us pointers and the confidence for us to make the move. Thanks much!!

Chris Good 
Rating:
5.0

Great staff! Very friendly.

Aaron Senecal 
Rating:
1.0

The guys I dealt with in Nashville were great! The trailer we received was dirty on the inside, and the tires were in terrible shape.

Michael Perry 
Rating:
5.0

Customer did not leave a comment.

Robert Gomez 
Rating:
5.0

Customer did not leave a comment.

Scott Maddox 
Rating:
5.0

Customer did not leave a comment.

Stephen Maddox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY GLATTMAN 
Rating:
5.0

Great customer service. Walked right in and got what I needed.

Derek Dubyak 
Rating:
5.0

Customer did not leave a comment.

Charles Grey 
Rating:
4.0

Customer did not leave a comment.

Gary James 
Rating:
5.0

Customer did not leave a comment.

Sonya Smith 
Rating:
5.0

The service and product was just as I expected. The trailer I rented was large and easy to load.

Michael Rohling 
Rating:
5.0

Customer did not leave a comment.

JUDY NARRAMORE  |  First Impressions 
Rating:
5.0

Online check in did not work well

Sarah McLaurine 
Rating:
5.0

Customer did not leave a comment.

Jason Seaman 
Rating:
5.0

A good experience all the way around

Charles Demetriades 
Rating:
5.0

Great experience and location. The best.

Guilford Thornton 
Rating:
5.0

Walked in with no reservation on a Saturday and was out the door with a truck in under 15 minutes. Quick and excellent customer service.

James Waller 
Rating:
4.0

Trailer was clean and operational; however, it wasn’t until it started raining that I found out the trailer had a small hole in its roof. I patched the hole with duct tape to limit any water damage to my cargo.

Robert Shirley 
Rating:
5.0

Customer did not leave a comment.

peter tarqueno 
Rating:
1.0

Customer did not leave a comment.

isaiah weatherspoon 
Rating:
5.0

Inform the customer that the truck does not have modern conveniences Phone connections, USB, phone charger, power windows, cruise control The truck was total old school

David Jones 
Rating:
5.0

Customer did not leave a comment.

KEN HARMS 
Rating:
5.0

Customer did not leave a comment.

Joseph Jurgensmeyer 
Rating:
5.0

All went well.

Richard Devine 
Rating:
5.0

Customer did not leave a comment.

River Gartner 
Rating:
5.0

Customer did not leave a comment.

don werner 
Rating:
5.0

Customer did not leave a comment.

mark Fahey 
Rating:
5.0

Nothing

Ken Fraley 
Rating:
5.0

Front desk and hook up guys were great. Very professional.

Rudolph Glattes 
Rating:
5.0

Trailer brakes were completely out of adjustment almost dangerous. Staff was notified upon return and trailer was taken OOS for repair.

Richard Kidder 
Rating:
5.0

Customer did not leave a comment.

Don Griffin 
Rating:
5.0

The radio did not work in our truck. Might not be so bad for a same city move, but 13 hours with no radio was a killer.

Levi Jerome 
Rating:
4.0

While the staff was sympathetic to my issue, no one offered anything helpful for repair of my vehicle or confirmed the trailer would be fixed for the next person.

Michael Casutto 
Rating:
5.0

Ravi Mohan was fantastic - super helpful and focused on customer service!

Erich Babbitt 
Rating:
5.0

Overall experience was excellent!

CHERYL BROZ  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DANE JACKSON  |  First Impressions 
Rating:
5.0

The staff was exceptionally nice, and the facility was easily accessible

Duane Kinnett  |  Overall Experience 
Rating:
5.0

I had to take a storage during a break up. U-haul was accomodating and very quick . Staff was very courteous.

garner tigg  |  Overall Experience 
Rating:
2.0

Previous management started charging me for late fees when he had my credit card for automatic payment and was not easy to get through his head that that Uhaul was the problem. Then, I think it is client manipulation to keep raising the fees significantly every 6 months. I would strongly caution anyone I knew that this is the way it works.

suzan dudley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESE WITHEE  |  Overall Experience 
Rating:
5.0

Have rented storage units and trucks for the last 4 years. Always had great experiences. The staff always goes the extra mile to make sure they give excellent customer service. They are a pleasure to work with.

N Jerre Richards  |  Overall Experience 
Rating:
2.0

When I was done using the unit the man was very rude to me. I don't know his name, but he was foreign.

ARNETTA ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON JORDAN  |  Overall Experience 
Rating:
5.0

Ashley is the best manager that has ever been here! If I could give her 1000 stars- I would♥️

Theresa Littrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Wanza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Minniefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Bernhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Sawicki  |  First Impressions 
Rating:
2.0

I was supposed to get one month free with my truck rental. I used the storage room for two weeks and then cancelled. I was then charged a second month and they only refunded one month. So I paid for my “one month free” storage. Scammy

brandon BENNETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Cleveland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james pfaff  |  First Impressions 
Rating:
4.0

A very busy facility. A few times there was no space for my vehicle due to the amount of on site rental equipment. Other than those 3 or 4 times over almost two months our experience met our expectations and the managers were both very hard working and willing to be available.

Jesse Mclean  |  Overall Experience 
Rating:
3.0

I doubt I’d ever use this particular U-haul (Annex Ave Nashville) again. My reason is the ramp that goes up to the 3rd floor is dangerously steep. Getting a cart (even empty) up there is hard enough but coming down is difficult and scary. I had to hire someone to help me when I could have done it myself. I’m surprised there is no warning/ caution sign. If I had tried to come down with a full (or even half full) cart, I have no doubt that I would’ve been run over and seriously hurt. I see it as a lawsuit waiting to happen.

Emily Massey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon BENNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayllisia Eggleton  |  Overall Experience 
Rating:
5.0

Very courteous and friendly ! I would always recommend U-Haul.

Ronae Razzaq  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael smotherman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES LAUDERDALE  |  First Impressions 
Rating:
4.0

The customer service agent was helpful with the securing the storage rental.

Kim Baker  |  First Impressions 
Rating:
5.0

Mohan was a delight. I called on my way from San Diego asking if it was ok to change locations for a drop off. He was so nice over the phone and helped me immensely once I arrived at the store. I had been driving for 3 days and for him to be so nice really helped me and I could not recommend this place more. Thank you ever so much!

Amy Abbott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shunarata Killion  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Pion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CLAU YOUNGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike johnson  |  Overall Experience 
Rating:
5.0

The employees were so helpful and friendly!

Laura Simons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Davidson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY ORR  |  First Impressions 
Rating:
3.0

Didn’t know the security code had to be entered on side of the bldg FIRST. That needs to be listed clearly in the process/directions. Sent significant other to drop off some things to storage & the door code “wouldn’t work”. Keep in mind this is the first time either of us has tried to access the unit. He went inside and spoke to RAVI to get assistance with the security code not working to open the outer door: Ravi, he is the WORST PERSON EVER. Instead of listening to my boyfriend’s situation and understanding that he needed to “check-in” to the storage via the keypad on the outside wall, I ended up having to drive down to the facility, a 20 min drive that I didn’t have time to make, to “Add” my boyfriend as a contact, authorized user or some crap. While I was there OBVIOUSLY upset, a younger guy listens to the situation and was like “did you check in?” In 30 seconds the younger guy listened and understood what that jerk Ravi couldn’t comprehend and took us through horribly unnecessary stress.

Amika Page  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

ZACHARY MCCLAIN  |  Overall Experience 
Rating:
5.0

Leroy is the king of customer service. Always helpful, with a smile

Paul Jedd  |  Overall Experience 
Rating:
5.0

We have used this location for both storage and truck rental. The staff is always very friendly and helpful. Have always had great interactions with the staff. Would definitely use this location again. Pleasant experience.

patrick maceachern  |  Overall Experience 
Rating:
1.0

2 hours at this location after being gave 3 different instructions and numerous calls to u-haul only to be sent to another location. 1) order over phone told main floor. 2) got there to be told nothing available on main floor. 3) watched young teen sit on phone while manager did everything including make me wait after having my info as he waited on other customers. 4) finally sent teen to look at possible units who got lost. 5) manager finally tells me to call u-haul and ask for help. 6) u-haul tells me to reserve online. 7) ordered online and was gave a 2nd floor unit. 8) told them that would not work washer, dryer, deep freeze etc. Large heavy items can't go up and down stairs. 9) manager advises found 1st floor unit wants u-haul to change one assigned to said unit. 10) they advise the manager would have to. 11) manager has to call u-haul because it wouldn't let him. 12) unit already reserved but not showing as such in system. 13) back to square 1. 14) lady on phone finds 2 smaller units at another u-haul location 30 minutes across town (note: now in rush hour traffic and an hour away from my home. 15) go anyway to find a lobby full of people waiting to be serviced. Mind you this is after loading and pulling 2 u-haul trailers from Lebanon MO. I could go on and on about the horrible service and the left hand not knowing what the right hand was doing.

Ruth Padilla  |  Online Move In 
Rating:
5.0

Good price. Easy access. Very convenient to have the storage unit the same place where we rent our moving truck!

Kenneth Rippetoe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

megan stevens  |  Overall Experience 
Rating:
3.0

Late fee was unreasonable and excessive compared to other companies. Often times the lot was so full I couldn’t find a place to park. Ramp was pretty steep. Ok overall.

Kelly Lancaster  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Blake Carney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lauren barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anderson bruehl  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kim Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL STRICK  |  First Impressions 
Rating:
5.0

Great Service and Very Friendly.

kristy graham  |  Overall Experience 
Rating:
5.0

Thanks again for the space that you’ve provided.

kristy graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april gamez  |  Overall Experience 
Rating:
5.0

Price best in area.

Ann Hollingsworth  |  First Impressions 
Rating:
5.0

Every staff member we met was helpful and excellent to deal with. This is a 5 star Uhaul centre. Great people

Venci Sebek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John collins  |  First Impressions 
Rating:
4.0

Overall experience w Uhaul as a company was terrible; experience w the helpful staff at this Hillside Plaza was just the opposite. Knowledgeable, professional and helpful, thank you!

Jessica Mount  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Pion  |  First Impressions 
Rating:
4.0

Only problem we had was space was too tight in hallway to fit our sofa so we had to take it to another location

Pat Zimmer  |  Overall Experience 
Rating:
5.0

Just want to thank Leroy!! He went above and beyond!! Pa family needed some help in Nashville!!

MARK ZEIDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Perry  |  Overall Experience 
Rating:
5.0

Leroy is both competent and courteous. He is an excellent manager of his staff and facility.

DEBORAH PATRICK  |  First Impressions 
Rating:
5.0

N/A

Chelby Newbern  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristin Foster  |  Online Move In 
Rating:
5.0

Management and staff was wonderful! I highly recommend U-Haul and this faculty.

Lisa Boyle  |  First Impressions 
Rating:
5.0

Thnks

DIANNDRA NICOLE DAVIS  |  Overall Experience 
Rating:
5.0

I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!

Hollye Westbrook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jimeisha smith  |  Overall Experience 
Rating:
5.0

Great.

Wayne Bandy  |  First Impressions 
Rating:
5.0

Thank you for all you did to make my move to Nashville smooth!!!

Mary Morrow  |  Overall Experience 
Rating:
4.0

The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!

Vonda Glenn  |  Overall Experience 
Rating:
1.0

This facility is a cheap metal building set up like a maze. It’s impossible to find a unit and once we finally did, we couldn’t believe how cheaply made it was. I wouldn’t entrust my belongings to such a shoddy building. We didn’t move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.

Derek Harper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

beth steele  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Kraushaar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keanu Johnson  |  First Impressions 
Rating:
1.0

There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we’re hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038

Elena Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Kraushaar  |  First Impressions 
Rating:
5.0

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Pamela Bliesner  |  Online Move In 
Rating:
5.0

Leroy and Verse were pleasant, professional and helpful

LUCY MUSE  |  Overall Experience 
Rating:
5.0

Mr. Harris is the best!

Ronald Reasonover  |  First Impressions 
Rating:
4.0

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Mitchell Furr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan Phifer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tyrone anderson  |  Overall Experience 
Rating:
5.0

Britney goes above and beyond.

Elena Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chazlyn Crawford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raegan Kelley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

beth steele  |  First Impressions 
Rating:
5.0

All good

Timothy Giles  |  First Impressions 
Rating:
3.0

Doorway is low and very sharp, I cut my head with a two inch gash.

Antonio Romero  |  Overall Experience 
Rating:
5.0

Great customer service.....very kind staff! No issues whatsoever!

kim walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevekeuious mitchell  |  Overall Experience 
Rating:
5.0

Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

PAT RAINES  |  Overall Experience 
Rating:
5.0

Thank you and keep up the good work.

NONA Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHONTE RODGERS  |  Overall Experience 
Rating:
1.0

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

ELISHA OLIVER  |  First Impressions 
Rating:
5.0

I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.

Andres Matallana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY EDWARDS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Freeman  |  First Impressions 
Rating:
5.0

The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

MATTHEW MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ann page  |  First Impressions 
Rating:
3.0

The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.

rikki hill  |  Overall Experience 
Rating:
1.0

I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.

Latoria Lane  |  Overall Experience 
Rating:
3.0

Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.

MINDY DRONGOWSKI  |  Overall Experience 
Rating:
2.0

I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.

Patrick Carrick  |  Overall Experience 
Rating:
5.0

I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.

Patricia Lee  |  Overall Experience 
Rating:
5.0

Excellent customer service from pulling up all the way to gettingy storage unit rented.

Mary Morrow  |  First Impressions 
Rating:
5.0

Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.

clay wood  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff-- ALL OF THEM!

Tawanda Cunningham  |  Overall Experience 
Rating:
5.0

The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.

Robert Rice  |  First Impressions 
Rating:
5.0

My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1.49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.

reggie bullock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasheena Pedersen  |  Overall Experience 
Rating:
5.0

To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Thanks

Margaret Bond  |  First Impressions 
Rating:
5.0

The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.

valerie counts  |  Overall Experience 
Rating:
5.0

Impeccable facility with well-trained staff and helpful associates!

CHARLENE GARRETT  |  Overall Experience 
Rating:
5.0

The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.

Archie Booker  |  Overall Experience 
Rating:
5.0

This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.

Nyima Kantorek  |  First Impressions 
Rating:
5.0

You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!

ANTHONY LOH  |  Overall Experience 
Rating:
5.0

Was VERY happy with me experience here.

Terri Robison  |  Overall Experience 
Rating:
2.0

Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.

Eric Curtis  |  Overall Experience 
Rating:
5.0

LeRoy can always make your move and storage needs work

Kimberly Rose  |  Overall Experience 
Rating:
5.0

Good experience overall with Uhaul. They were very friendly and helpful.

Syed Rahman  |  Overall Experience 
Rating:
5.0

Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.

Edward Brown  |  Overall Experience 
Rating:
2.0

Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.

Eric Curtis  |  First Impressions 
Rating:
5.0

Incredibly friendly and competent staff that had me on my way in no time.

Brady Watson  |  Overall Experience 
Rating:
5.0

Great service!

Rita Thacker  |  First Impressions 
Rating:
5.0

Very helpful, courteous staff.

Philip Buma  |  Overall Experience 
Rating:
5.0

The experience was great. Thank you for your service.

tyrone anderson  |  First Impressions 
Rating:
5.0

Very friendly , helpful staff.

Philip Buma  |  First Impressions 
Rating:
5.0

Very well run operation.

mark shepard  |  Overall Experience 
Rating:
3.0

Would be nice if they responded to their own emails about a problem.

Randy Fingeroot  |  Overall Experience 
Rating:
5.0

Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

Patricia Henry  |  First Impressions 
Rating:
5.0

Leroy was excellent! So glad I chose this storage facility.

bryant best  |  Overall Experience 
Rating:
5.0

Staff very helpful!

russel johnson  |  Overall Experience 
Rating:
1.0

The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

Michael Stanton  |  First Impressions 
Rating:
5.0

For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!

TERRY BISSETTE  |  Overall Experience 
Rating:
5.0

"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.

kathryn mick  |  Overall Experience 
Rating:
5.0

Leroy was great! Very helpful and professional. Five stars!!!

bryant best  |  First Impressions 
Rating:
5.0

Great service!

Carroll Hill  |  First Impressions 
Rating:
5.0

Your safe was very helpful and made my experience painless and easy.

eric koke  |  Overall Experience 
Rating:
4.0

Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.

JOHN MADDOX  |  Overall Experience 
Rating:
5.0

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

N Jerre Richards  |  First Impressions 
Rating:
5.0

Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!

chris koziol  |  First Impressions 
Rating:
5.0

I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.

MAMIE STEWART  |  Overall Experience 
Rating:
5.0

Great customer service

duane colbert  |  Overall Experience 
Rating:
5.0

Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!

Nicole Ealy  |  Overall Experience 
Rating:
5.0

Thank you

Tavga Namk  |  Overall Experience 
Rating:
5.0

The facility was very nice, all the employees were friendly and helpful.

Miles Sanders  |  Overall Experience 
Rating:
5.0

Incredibly helpful staff. Went above and beyond. Thank you Leroy!

Ben Jindra  |  Overall Experience 
Rating:
4.0

Friendly and professional.

Robert Dickey  |  Reservation 
Rating:
5.0

The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.

catherine schlensker  |  Overall Experience 
Rating:
5.0

Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

Vicki Cavener  |  Reservation 
Rating:
5.0

The owner Leroy is exceptional

lisa Rovinsky  |  Reservation 
Rating:
2.0

Was not happy in yhe increase of rates

Marquita Robinson  |  Overall Experience 
Rating:
5.0

Leroy was especially helpful and had great customer service. He deserves a raise.

Alida Pinson  |  Overall Experience 
Rating:
5.0

Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.

KATIE CARTER  |  Overall Experience 
Rating:
5.0

Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.

charles SIKES  |  Overall Experience 
Rating:
4.0

Staff was very nice and helpful

nana OGDEN  |  Overall Experience 
Rating:
4.0

Nice people.

Shane Stephens  |  Overall Experience 
Rating:
5.0

Thank you Leroy Harris...

Shantae Stone  |  Overall Experience 
Rating:
5.0

The only problem I had was the lines was always long and only one ore two people waiting on customers. Everything else was great...

MARTHA WINCHESTER  |  Overall Experience 
No reviews have been submitted for this location.

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