Customer Reviews for U-Haul Moving & Storage of Highlands Ranch

15,141 reviews

1750 E County Line Rd   Highlands Ranch, CO 80126
(W Of University behind Target, Target, Arapahoe Rental)

(303) 347-2144

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 347-2144

1750 E County Line Rd
Highlands Ranch, CO 80126
(W Of University behind Target, Target, Arapahoe Rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carolyn Campbell 
Rating:
5.0

Thank you, Some confusing issues that Cassandra resolved. I moved out last week of February ‘24 and everything is good. Was confirmed that the “auction letter” is a formality letter when I spoke with a staff member yesterday 3/26/24. I was informed yesterday that both Cassandra and Durrel were not available. The staff member relayed to me yesterday that the items left in unit 2250 are good for auction and that I , Joe O’Keefe, has a zero balance with U Haul on County Line Rd in Centennial, CO. Thank you, Joe O’Keefe

Joseph OKeefe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pataravudh imsorn 
Rating:
5.0

Great place and people

Kyle Dennehy 
Rating:
5.0

Customer did not leave a comment.

Abdolreza Zarei 
Rating:
4.0

Customer did not leave a comment.

Brian Close 
Rating:
4.0

Need to smile and be friendly more. The owner doesn’t seem friendly even though he did a good job installing the hitch.

tryce troung 
Rating:
5.0

Customer did not leave a comment.

Brian Guarraci 
Rating:
5.0

Customer did not leave a comment.

Terry WOZNIAK 
Rating:
5.0

The customer service at our pick up and drop off location was EXCELLENT!

Christine Blais 
Rating:
5.0

Have renter here numerous times and will again! Great staff and clean, secure facility!

Kristin Chalfant  |  Overall Experience 
Rating:
4.0

Both staff members, at rental and return, were pleasant and very quick and efficient. Fastest in-and-out I’ve ever had at U-Haul. Good work!

James Chaney 
Rating:
4.0

They have understanding and courteous staff.

Renee Carter 
Rating:
5.0

No notes. Great interactions with staff through the entire process, and my car has a hitch installed on it. 10/10, would install hitch again.

Eric Mielke 
Rating:
5.0

All good!

Ziven Chinburg 
Rating:
3.0

Waited 42 minutes for the staff to hook up my trailer rental. Took all of 3 minutes to hook it up, but they kept walking right past me with keys to other trucks. I would’ve hooked it up myself but it was behind another larger trailer that I couldn’t lift. Just brutal. Finally they helped me out, and I left almost an hour after I got there to pick up my scheduled rental. The only reason I’d recommend this location is because it’s clean and the inventory is huge. Otherwise, not a great experience, and I’m usually pretty easy to please. Hope they can be a little more customer-focused in the future.

Mitchell Gore 
Rating:
3.0

Staff was very friendly and helpful, only problem was the truck itself. It had over 100,000 miles and wreaked of smoke. Lots of trash behind the seats to include old open ketchup packets. Was told there was a 1/4 tank of gas(from what I understand is the minimum allowed) when it actually had about 1/8 tank of gas, literally as I pulled out of the lot, I got the gas warning light and 50 mi warning. Even at 10 miles a gallon which is less than i got on the road, that less than 5 gallons. And lastly, I had an amber engine warning light-- I waited 20 minutes to first told it was a tow/haul light and then that it was no big deal. "Probably something emissions. So one, it could be nothing but could be something big. Two, it is ok to drive with poor emissions in CO. I took the truck, filled the gas and accepted since it was a one-day 60 mile move. It was not worth the time to pursue, however, I would not have taken the truck if it were a long haul. I have photos of all of this if desired.

TJ PERREIRA 
Rating:
3.0

The two customer service reps were far from friendly or helpful when picking the truck up.

Adam Cohen 
Rating:
5.0

Customer did not leave a comment.

Jonathan Maldonado 
Rating:
2.0

The employee made it a big deal that I was paying in cash and the Manager was incompetent, rude, and seemed like everything she had to do was an inconvenience to her day.

JAMES JASINSKI 
Rating:
4.0

Customer did not leave a comment.

Dawn Jaramilll 
Rating:
4.0

Customer did not leave a comment.

Franklin Phillips 
Rating:
3.0

The interior was clean, exterior was a complete mess. Truck was parked in a site completely unsafe for a first time renter to extract it. Only the number of the unit was supplied, not the exact location. This resulted in having to get an employee to extract and bring the truck out. While the employee was very friendly and willing, this truck should have been front and center and ready to go.

William Clay 
Rating:
5.0

Seemed like the alarm system was constantly broken but other than that we give it 5 stars! We still have a unit there!

Deborah Hoople  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge garcia 
Rating:
1.0

Customer did not leave a comment.

murdock barlow 
Rating:
5.0

Customer did not leave a comment.

KAPRICE PAGE  |  Overall Experience 
Rating:
5.0

The gas light was on. The truck wouldn’t turn on. The alignment is so bad that I couldn’t control the vehicle. That truck should not be rented out

Brenda Rodriguez 
Rating:
5.0

Customer did not leave a comment.

NoeL MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob Valdez 
Rating:
5.0

Customer did not leave a comment.

Byron Anderson 
Rating:
5.0

All of the employees I interacted with during my several month stay were nice and helpful. The owner is there and he works to and is super nice. The storage room and facilities were always cleaned and free of clutter.

Lee Ann Perry-James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Shafer 
Rating:
1.0

Overcharged, wasn’t informed. Rude staff, except for the guys at the end.

Nick Spiess 
Rating:
4.0

Customer did not leave a comment.

Josh Rodriquez 
Rating:
5.0

This time was much much better than the last time I was there. The staff were pleasant, kind, communicative and very helpful! I would prefer the truck to be at a full tank when rented but it all worked out in the end. I just had to use my math skills a bit. Thank You!

Renee Carter 
Rating:
5.0

Excellent service from personnel.

Robert Gramadzki 
Rating:
1.0

They charged me for cleaning the truck even when I cleaned it and charged me for gas when I delivered it above the level that I picked it up at.

Arturo Maldonado 
Rating:
5.0

Customer did not leave a comment.

linda stranahan 
Rating:
5.0

Customer did not leave a comment.

Linda Stranahan  |  First Impressions 
Rating:
5.0

Service a bit slow at both ends. It looked like both were short of help and system was slow. Online checkout was much quicker.

Randy Dohne 
Rating:
5.0

I was very impressed with both locations.

linda stranahan 
Rating:
5.0

Customer did not leave a comment.

tom Bown 
Rating:
5.0

All staff were very friendly when picking up and dropping off. No issues with the truck and moving went by quickly and efficiently.

Todd TeStrake 
Rating:
3.0

Check engine light was on and back tire had a slow leak

Chanelle Johnson 
Rating:
5.0

I have always used U-Haul and love the County Line Location. Staff are great and knowledgeable and always going above and beyond to be sure I have what I need.

shawn Wissel 
Rating:
2.0

Customer did not leave a comment.

Brian McCleery 
Rating:
5.0

Customer did not leave a comment.

GARRY CLANTON 
Rating:
4.0

I would tell the customer about the extra moving help. This way they won't miss the email and run out of time. Also let them know about the furniture pads and dolly in the truck. That was a great exta help. Everyone was great help for me. I am going through a deep grieving time so may have missed some of the information. Thank you for helping me move my special keepsakes.

Jeniffer Kocal 
Rating:
4.0

Associate was polite and helpful and thanked me for letting them know about the defective lights on our trailer.

WENDY SAATHOFF 
Rating:
5.0

Everything was quick and easy to complete the transaction & staff being friendly & helpful

Sam Kozlowicz 
Rating:
5.0

Customer did not leave a comment.

Elvis Freitez 
Rating:
5.0

The pickup I rented was clean and updated. It was serviced and I had no issues getting to and from. Definitely would recommend this place. Staff are exceptional and friendly. Thank you Uhaul employees for making my experience fast and enjoyable! Sincerely, Teresa Gibbs

Teresa Gibbs 
Rating:
2.0

I reserved my truck more than two weeks in advance and was assured I could pick it up in Monument CO or a close location. The day before they said it had to be picked up in Highlands Ranch, which was a big inconvenience for our moving day. It was supposed to be a one way trip, dropping off in Golden but with so many more miles added because I had to pick up all the way in Highlands Ranch, it added a much bigger fee to the expense. It was an additional. $400 plus gas and time to go way out of the way to pick up the truck. below average rating is for the monument location where it was reserved at 1808 Woodmoor Dr. I would like that amount refunded please and I can update the review here and on Google.

JEREMY LACK 
Rating:
4.0

Customer did not leave a comment.

Trent Carman 
Rating:
3.0

Customer did not leave a comment.

MICHELLE JOHNSON 
Rating:
2.0

Awful Communication and Customer Service, though the Store Manager was accommodating upon my truck return. The back of truck was clean but the passenger cab was not wiped down.

Renee Carter 
Rating:
5.0

I will NEVER use another UHALL place besides this one ever again. Great customer service and Great equipment. Simply the BEST IN COLORADO!!!

Christopher Wojcik 
Rating:
5.0

Customer did not leave a comment.

Kayse Boice 
Rating:
5.0

Friendly staff, very easy check out and return process.

Daniel J Cummings 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bryant 
Rating:
5.0

Customer did not leave a comment.

Jay Bass 
Rating:
5.0

Customer did not leave a comment.

Ross Bown 
Rating:
5.0

Rental equipment was not prepared for rental (snow was not removed). Not window washer fluid.

Bart Lekens 
Rating:
4.0

Customer did not leave a comment.

Fletcher B. Bloch 
Rating:
5.0

Most seamless process I've ever experience renting from uhaul. I worked with Julian Getting the vehicle took less 10m. returning was under 3m. Thank you guys. Scott Centennial, CO

luke searcy 
Rating:
5.0

These guys are always awesome. Quick, friendly and efficient. Best Uhaul location i've ever been too. Please don't switch any of my reservations away from this crew.

John Vavrik 
Rating:
3.0

After following instructions on the app for return, which included returning the key to the lock box I got it from, I was left a voicemail accusing me of keeping the key and told I would be charged $150 for a locksmith.

Sarah Domka 
Rating:
4.0

I would have been nice to have a full gas tank filled prior to rental. The tank registered empty upon my acceptance. It would be much easier to return a full tank of gas, thus I wouldn't have over filled and given U-HAUL a sizable credit. (I'm guessing I lost $20.00-$30.00....)

Peter Omundson 
Rating:
5.0

Customer did not leave a comment.

Wayne Jordan 
Rating:
3.0

Customer did not leave a comment.

Katie Cardenas 
Rating:
1.0

Significant scratching on my brand new car. Interior was also scratched and left unbelievably dirty. I contacted the manager, who treated me as an inconvenience. If I could rate 0 I absolutely would. I've filed a claim for the damages and depending on the outcome of that, will take it further.

Harrison Lee 
Rating:
4.0

Cargo van operated fine however the van’s dash message center continually displayed “tire low pressure “ and “change engine oil soon” that was slightly annoying while driving. Would have been nice to have these reset before the rental.

Alan Hill 
Rating:
5.0

Lines are long in the morning, but your employee handled it quickly.

Barry Reid 
Rating:
4.0

Customer did not leave a comment.

Marc Trudeau 
Rating:
5.0

I did not see blankets in the truck for rent. Even though I didn’t need them, I was told they would be available for use. The line was a little long and only one attendee serving customers so the wait was longer than anticipated.

Ken Mitchell 
Rating:
5.0

We had a guy who compared hooking up the trailer to being a gynecologist before he stormed off. Me and the other friendly U-Haul employee finished hooking up the trailer.

Brent Halbert 
Rating:
5.0

Customer did not leave a comment.

Stewart Hengsteler 
Rating:
5.0

Customer did not leave a comment.

MARGARET SOFORENKO 
Rating:
2.0

Customer did not leave a comment.

Steven Cogar 
Rating:
5.0

Excellent service from wonderful and kind people, this is my return to location year after year.

Irena Milasinovic 
Rating:
5.0

Great Service and Great Truck

Brian Kindred 
Rating:
5.0

The pickup process would have been greatly improved had I been prompted to enter all the required info ahead of time. e.g. drivers license details, photos, address etc.

James Penneck 
Rating:
5.0

Customer did not leave a comment.

Roland Rutjens 
Rating:
5.0

Customer did not leave a comment.

Ericka Kirk 
Rating:
5.0

Customer did not leave a comment.

Evan Burgett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Griffin 
Rating:
5.0

Customer did not leave a comment.

MAXIMO TEJADA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Kehl 
Rating:
2.0

Clearly state on website that you must leave the car being serviced at the facility and that you cannot wait for it. The customer in front of me and I believed we could wait for the installation for our 8AM appointment. We both checked the box on the website indicating we would wait. I ended up having to take a $50 Uber to my house and another $20 Uber to pick it up. The service technician doesn't even show up until 11AM, even though we had 8AM appointments. And there is nowhere to sit, other than on top of boxes, even if you could wait. The customer service agents had no people skills, and the greeting when I arrived and picked up the vehicle later left a lot to be desired. The only friendly person in the entire facility was the guy sweeping and mopping. He should be a customer service agent.

Roger Smith 
Rating:
4.0

The only issue I had was when I brought back the vehicle, the sign says stay in the vehicle and someone will come out to check you out. I waited awhile and no one came out. I called and they checked the computer and said I see you are to have it back by 1:30. I said I am in your parking lot now. He said just leave the key in it and I am free to leave and they will send me a final receipt.. I struggle with this procedure. Either change the sign, or change the procedure.

Kenneth Garry 
Rating:
3.0

Durrell was AWESOME on Friday but the lady on Saturday was LAZY, ignored me at the door at 6:59 am and shuffled to the OPEN sign before opening the door at 7:05am. By the time she got off her phone I finally received my rental truck after telling her multiple times the size. ATTENT TO DETAIL was lacking. Also they can NOT read fuel gages as it was 1/8th of a tank NOT 1/4. Did NOT shovel the walkways and area until 2:30-3pm when I returned the rental truck. Hopefully service will be better next time, Jan.27

Darrell Gonzales  |  First Impressions 
Rating:
5.0

Upon checking out the staff at the county line location were very helpful and professional. There was a lady from a different location in the back and she spoke so loudly you could hear her inappropriate language. A employee went back and said there was a customer but that didn’t phase her she just got louder and used even more F bombs. U-Haul should not allow an employee to talk like that or subject your employees to this type of a work environment.

JAMIE YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary ellen Spahr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Haas 
Rating:
5.0

Customer did not leave a comment.

Reyn Strand 
Rating:
5.0

Good people easy to communicate and accommodating

MISTY CHAVEZ 
Rating:
5.0

Amazing staff

Candiest Pinchem  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Moorhead 
Rating:
5.0

Great and quick hitch installation on my Hyundai.

Hans Constantine 
Rating:
5.0

Customer did not leave a comment.

DECKER LAZZERI  |  Overall Experience 
Rating:
1.0

We were not supposed to pick up the trailer from this location. I reserved a trailer at a site close to our home that according to the site had the trailer we needed. When my husband got to the location where we had reserved the trailer, they did not have it. My husband was then sent to another site to pick it up. My husband got there around 9, but they did not open until 10. My husband was then sent to this location on County Line Rd. He was told by someone at this site that he had to return the trailer to this site. When my husband complained and said this was not convenient, the employee was rude to my husband. He took the trailer and also returned it to this site, as he had no choice, he needed the trailer for this day. I called the local customer service office to let them know of our displeasure, and they were very defensive. They indicated that they had called us at 7:30 to let us know that the site we had made the reservation did not have the equipment we needed. My husband missed the call. Even if he had got it, they would have still sent him to the first location that was closed. We were supposedly given a $50.00 credit that would be applied to our credit card. After paying our bill this leaves about $10.00 which does not make up for the 3+ hours that my husband wasted picking up and returning the trailer. This was a GIANT fail on UHaul's part.

Theodorus Sigon 
Rating:
5.0

Both front desk people (Julian) and the lady (I didn’t catch her name) were very helpful and communicative. When they realized the part they thought they had for my toe hitch was mislabeled they made sure to go pick up the correct part from another location. Very kind and very friendly :)

Alexandra Conner 
Rating:
5.0

Always have good stock, equipment and staff are cheerful and helpful.

Mark Bowers 
Rating:
5.0

Team at the store were fantastic to work with, friendly and helpful. Could not be happier with my experience today.

Joseph Weiner 
Rating:
5.0

Pickup was a breeze, truck was in good working order other than the front bumper was slightly bent ant it scrapes the tires when turning and drop off was simple. Pricing was good too

Amy Ware 
Rating:
4.0

Customer did not leave a comment.

Brad Kenney 
Rating:
5.0

Team at Highlands Ranch was solid. Thank You!

Brad Wyatt 
Rating:
5.0

Customer did not leave a comment.

Sherilou Shelton Butler 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY STEFANIAK 
Rating:
5.0

Customer did not leave a comment.

Carlos Ortiz 
Rating:
2.0

I found the customer service to be very short, abrupt, and rude

deborah short 
Rating:
5.0

Easy, clean and safe.

Timothy Wright  |  Online Move In 
Rating:
4.0

Staff at U-Haul have always had the worst attitudes. This was 30 years ago, this was 10 years ago and yesterday. The equipment and processes have definitely improved but the employees remain the same. Great your employees better and just maybe they might treat customers better.

Todd Renier 
Rating:
5.0

Customer did not leave a comment.

Bernie Dylla 
Rating:
4.0

Customer did not leave a comment.

tom pancoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Barnes-Starnes  |  Overall Experience 
Rating:
4.0

Great job!

Brian Shurette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME STEWART  |  Overall Experience 
Rating:
5.0

Thanks

Greg Quillin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Newton  |  Online Move In 
Rating:
5.0

Love working with Durrel and his staff, that are always knowledgeable and helpful....👍🏿

Angela Smith  |  First Impressions 
Rating:
1.0

Horrible staff running the establishment. Unorganized and billing was all messed up. Moved out

justin Valla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liz Gaffigan  |  First Impressions 
Rating:
5.0

Loved the front counter girl. So friendly and helpful! Thank you!

Tammy votaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea chiles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELICHA ROBERTS  |  First Impressions 
Rating:
5.0

Great experience. The gentlemen who runs the facility was outstanding. Thank you for all your help.

kate Cifelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fidela Martinez  |  Overall Experience 
Rating:
5.0

Thank you

John Potter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Dart  |  Overall Experience 
Rating:
5.0

Overall Experience was a pleasant one. Overall everyone was helpful and courteous.

DaRon Porter  |  First Impressions 
Rating:
1.0

I was locked out of my unit because the store manager decided to manually lock up an hour and a half early. When I talked to him on the phone, he refused to open the door. This caused be to spend an extra $1500 on my move because I had to get a hotel to come back to the unit next day. I also missed picking up my furniture at IKEA and had to drive the truck an extra 3 hours to return for the furniture. I also missed signing my lease with the landlord so I had to wait until the landlord returned after Labor Day, so I had to keep the truck an extra 4 days! All because the uhaul store manager was negligent.

Zulith Coleman  |  Overall Experience 
Rating:
5.0

Julian assisted us! An older man with a wonderful attitude! Thanks Julian for showing us love!!

charles allen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Ault  |  Overall Experience 
Rating:
5.0

Casandra is an excellent Manager. When the elevator was out I was stressed trying to move out. She assured me that she would work with me and not penalize me for moving out late. This was very much appreciated because of my out of state travel. Pne less thing yo worry about. Thanks again

ricky blazo  |  Overall Experience 
Rating:
5.0

Always Clean No complaints

Harold Heydenreich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARTSHORN  |  Overall Experience 
Rating:
3.0

I scheduled my move in ahead of time with you. Nobody notified me that your elevator was out of service the day I was moving in. I had to carry my stuff up two flights of stair. Knowing that your elevator was out of service you should have provided help carrying my stuff up the stairs or at the very least give a discount for the MAJOR inconvenience. Super disappointing

Mark DeBacco  |  First Impressions 
Rating:
4.0

I’ve been excellent elevator has been functional, however, staff was as accommodating as possible with furniture dollies and carts, so it was tolerable.

Zach Noyce  |  First Impressions 
Rating:
5.0

Taylor and Bryan were great !

tom pancoe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT HARTSHORN  |  First Impressions 
Rating:
1.0

The employees we rude and unhelpful. After calling in the morning to confirm our van, we arrive to clear out a storage unit on the 2nd floor all to find out THAT THE SINGLE ELEVATOR IS BROKEN! SO WE HAD TO MOVE ALL OUR HEAVY STUFF DOWN A FLIGHT OF STAIRS. I CAN'T BELIEVE THAT YOUR COMPANY WOULD BUILD LARGE STORAGE FACILITIES WITH ONE, ONE, ONE ELEVATOR. NEVER AGAIN WILL WE HAVE ANYTHING TO DO WITH UHAUL

jeff Mason  |  Overall Experience 
Rating:
3.0

I ordered a 15x10 storage unit and called ahead to see if it was available a day early. When I arrived with my truck full of stuff, there were only 10x10 and 5x5 spaces available. So I had to rent 2. Otherwise, everyone was friendly and mostly helpful.

Laura Gillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramu Vemula  |  Overall Experience 
Rating:
5.0

Very Friendly staff. Still hot even with it being climate controlled.

JAMIE YOUNG  |  First Impressions 
Rating:
4.0

The woman that assisted my move in was very nice. I dealt with two different people when I vacated the unit and they were not friendly or polite.

Susan Pedersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHIL EBERHART  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eleanor Tangredi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Bricker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAXIMO TEJADA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulith Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Horowitz  |  Overall Experience 
Rating:
5.0

Always Helpful!

todd lytle  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Excellent customer service

MICHAEL CONNOLLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Beatrice  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tara Swayze  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Shurette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Campos  |  Overall Experience 
Rating:
3.0

The employees at that location are terrible. I have been to many uhaul locations and they are way better. The manager at this location needs to be fired. A Manger should never speak to customers like the way she does. Terrible manager. That's all I can about that lady. If yall want more feed back yall can call me. I would like that

Wes McElroy  |  Overall Experience 
Rating:
5.0

Was very pleased with the facility and staff Thank you Larry Sharp

LARRY SHARP  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniela Vital Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Bergum  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Titus Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary ellen Spahr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

karen buchanan  |  Overall Experience 
Rating:
5.0

The manager and staff ( especially Cassandra ) we’re excellent, helpful and professional.

SALLY GIBSON  |  Overall Experience 
Rating:
3.0

It would be nice to have access anytime to the storage unit. We live far from the place the unit was at and it was hard to get down there to clean it out without being able to go in anytime. We paid for it longer then we wanted to because my mom passed away and it was her stuff and we could of cleared it out sooner if we could of been able to get in the unit at anytime.

Sara Sewill  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Greg Quillin  |  First Impressions 
Rating:
5.0

Excellent staff

CASSANDRA TURNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc Parker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMUEL GEARHART  |  Overall Experience 
Rating:
5.0

The staff at the highlands ranch Uhaul are always friendly and helpful. We moved to the area recently and used them for multiple trailer rentals and drop offs as well as a storage unit and I am impressed by the level of service by Durrell and his team.

Mark Megerian  |  Overall Experience 
Rating:
5.0

Thank you!

marilyn mcgivern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Barnes-Starnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven yackel  |  Online Move In 
Rating:
5.0

Worked with Marcus and he was fantastic!

JODI LINCOLN  |  First Impressions 
Rating:
5.0

Friendly service. Always have equipment available.

Justin Hudgens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne parent  |  First Impressions 
Rating:
5.0

Staff was very friendly

Mark Megerian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Chalfant  |  First Impressions 
Rating:
1.0

The staff at that facility are very disrespectful and rude. As a business owner I know how important customer service is. And your employees would rather yell at you then help you. Their is one employee that I have 4 or 5 altercations with. And she says she's the manager. That's the problem

WES MCELROY  |  Online Move In 
Rating:
5.0

They showed me everything I needed to know, was left with no questions.

Lori Brekke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Hall  |  Overall Experience 
Rating:
5.0

Everyone was always helpful

Travis Troth  |  Overall Experience 
Rating:
5.0

Excellent all-around experience. I would absolutely recommend this facility to anyone in the area who needs self-storage. Thank you!

Edward Downum  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Gorman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Munson  |  Overall Experience 
Rating:
5.0

I was a little concerned about my ability to find my storage area, as well as as accessing the elevator and the sign-in and sign-out swipes. However the woman working with me was very specific in her directions AND came to make sure I had found my space. Thanks!

Barb leitch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alan franks  |  Overall Experience 
Rating:
5.0

I never moved in but the team at this location is friendly and professional.

Christopher Wardrep  |  Online Move In 
Rating:
5.0

Jasmine, Marcus and the rest of the staff at this location really made my extremely emotional and stressful move manageable. They were helpful in every way and just genuinely cared about what I was going through. I recommend this location 100%. These are good people.

Corinne Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER KOUMAS  |  First Impressions 
Rating:
5.0

Thank you

ROBIN DOCTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Heydenreich  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea Miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JOHNSON  |  Overall Experience 
Rating:
1.0

To get bitched out as I just arrived and blamed for blocking the door open is BS. The loading and unloading zone is used for general parking and is rarely available for said purpose of loading and unloading. Generally, the woman there are nothing but beahtches. I moved out and to another company because of these two things. I’ve been at this storage company on and off for over 15th.

Thomas Stechschulte  |  Overall Experience 
Rating:
3.0

I liked it better when during open hours the doors could open to anyone rather than needing a card swipe.

Brad Baker  |  Overall Experience 
Rating:
5.0

Terrific experience overall. Only minor complaint is that the card-reader check-in/check-out process doesn't seem to make much sense. You have to swipe-in at one reader in order to enter by swiping at a different reader?

DANIEL BEATTIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy Richards  |  Overall Experience 
Rating:
5.0

The gentlemen who checked me in did an excellent job and was very helpful.

John Emelio Jr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elaine Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Strong  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Don Pope  |  Overall Experience 
Rating:
5.0

Your staff is great it's awesome it's obvious they all work well together as a team.

Jacqueline Pezoa  |  Overall Experience 
Rating:
5.0

Associate was very friendly, knowledgeable, and efficient. I wish I could remember her name to give her 100% credit. All I know is she works every day.

Dean Smith  |  Overall Experience 
Rating:
4.0

One male employee at the desk was not helpful or kind. When I came back to store my things it was clear that he had not much to do. Also employees park in the dock area where people are trying to load their things into the storage space which is very inconvenient.

Robin KLINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA TURNER  |  Overall Experience 
Rating:
5.0

Laurie Ziegler was excellent to work with!

Lynn Murphy  |  First Impressions 
Rating:
2.0

VERY RUDE RED HEADED LADY IN FRONT OFFICE. YELLING AT PEOPLE. I KNOW ITS TUFF TO FIND GOOD HELP BUT PLEASE KEEP LOOKING FOR A DIFFRENT EMPLOYEE

Wes McElroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SaiSpandana Chava  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel miller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elaine Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Yeates  |  Overall Experience 
Rating:
5.0

The staff is great and friendly

Jacqueline Pezoa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Crista Carnes  |  Overall Experience 
Rating:
3.0

Cannot get in after 7 pm and thought I had access until 10 pm.

Samuel miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dean Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiki Smith  |  Overall Experience 
Rating:
5.0

Employees were very helpful and quick!

Kory Surbrook  |  First Impressions 
Rating:
5.0

I was extremely pleased with this facility. 2 days earlier I was at the Santa Fe location. Was so up set with the situation and staff I walked out and canceled my reservation. Had to rent a storage unit because there was nothing available to rent and drive my belongings out of state.

Sherri Spreng  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

nick Zalesky  |  Overall Experience 
Rating:
4.0

I have been continuously denied entry to the building with the card the staff gave me, it keeps telling me I'm not checked in and to check with the staff. They say it's likely a wiring issue with the new system. Aside from that issue everything was great

Collin Roberts  |  Online Move In 
Rating:
1.0

Had issues before I even arrived to check into my unit. Prepaid online. They couldn't find me in the system when I arrived at facility. Than signed me up for a new unit that I paid for only they didn't attach my name to it. Got a call 2 weeks later when they couldnt figure out who it belonged to. Got charged late fees. Was told by a manager that i didn't have to pay rent for July 17th because my move out was the 29th. Only to be charged another late fee and told otherwise. Told I had to talk to the main manager who I could never get a hold of. I called several times in 7 days only to be put on hold for over 15min. each time. When I couldn't get a hold of the manager I was told to talk to i went there in person. The manager did not want to be bothered and walked away as fast as he arrived. I have worked in customer service for sometime. I understand staff shortages and long hours. Almost every person I interacted with was unhappy. Please provide them with better employee perks and benefits.

Ashley Stein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Pyzdrowski  |  Overall Experience 
Rating:
2.0

The units listed as available in the office, were not available. I went up to the third floor and locks were on both ‘available’ rooms. Spent a good 25 minutes waiting to get another open unit while the employee physically went up to check on 3 more supposedly available units. Improvements need to be made in inventory control and updates. Customers shouldn’t be inconvenienced, especially if they have limited time to accomplish multiple trips to and from the storage location in one day. I’m moving soon and it’s stressful enough without more issues like that. Is it human error? Your inventory system? I don’t know. Staff was kind and apologetic but here shouldn’t be a need to apologize in the first place. Only thing making it more palatable is the first month is free.

Elizabeth Kuras  |  First Impressions 
Rating:
1.0

There are never enough people working at this facility. You are never able to reach someone on the telephone. If you need to speak to someone you have to go there in person because nobody ever answers the phone. There are typically only one to two people working so you wait a significant amount of time before being helped. In the time that I rented there, somewhere around a year give or take, I had set up automatic payments and twice the information got deleted and I was charged late fees because they said that I didn't pay. To which I had to go in to the facility in person to straighten out where the late fees were then reversed because it was U-Hauls there not mine. Overall, I will never rent a storage unit from a U-Haul ever again.

BRIANNE TAMBONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Prouse  |  First Impressions 
Rating:
5.0

Convenient green room f for recycling goods you no longer need.

Reemar Middleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Christine Smith  |  Overall Experience 
Rating:
1.0

I believe the documentation between myself, the location’s manager, the regional director, the moving company hired by the location’s manager, and Uhaul’s corporate legal department clearly outlines my sentiments about Uhaul and this location in particular. I will never again do business with Uhaul anywhere nor will I recommend it to anyone I know. Rather, I will urge them to avoid using your services. I couldn’t move out soon enough. These strong, negative sentiments of the Uhaul brand that have left a lasting and permanent impression are due to one man, this location’s manager. One man. A disrespectful bully, liar, manipulator, and truly a man without honor. Losing one singular customer is probably not important to a corporation the size of Uhaul. But trust me, the damage one woman can do by word of mouth and on social in the future can be impactful in an area like south Denver. I’ve never written words like I just did on any review in my life. And I didn’t like writing them. I tend to only write about the positive things I find in an experience. So please don’t dismiss my comments as a one-off disgruntled woman. This situation went far beyond anything that is acceptable in any arena of life. ONE MAN sullied your brand and your reputation. And he’s still managing unhappy employees and unhappy customers who have come in contact with him. It is really amazing what you hear in an elevator. One man. I hope you stop and think about that.

ALLISON RATKOVICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Shafer  |  Overall Experience 
Rating:
1.0

The staff are very rude and condescending. Constantly complaining while offering no solution to any problem. They parked their cars in front of the loading dock and came oit to complain about us having to drive in front of their cars, sideways, on the loading dock because the trailer we were supposed to have wasn't available so we had to load my minivan up with the storage unit contents. Whats the point of a reservation anyways? I drove 900 miles from where I moved to to clean out my unit. I made a trailer rental reservation 30 days ahead of time and the day before im supposed to pick it up, they switch it to a later time that same day. I'm Never renting from uhaul again.

Tyler Larkin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Rottmann  |  Overall Experience 
Rating:
5.0

fantastic customer service

Robert Pyzdrowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Cook  |  First Impressions 
Rating:
5.0

Nice and clean,

Craig Lawrence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Zing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy vella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Nobles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dingemanse  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dantoria Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Reeves  |  Online Move In 
Rating:
5.0

Staff was great. Service was above and beyond.

Jarred Taomadge  |  Overall Experience 
Rating:
5.0

Love this store

Cassandra Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

silver Leonard  |  First Impressions 
Rating:
5.0

Customer Service very courteous and helpful in all our needs ...

Mely Davis  |  Overall Experience 
Rating:
5.0

The one month free storage was a real blessing.

Stuart Booth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara schultze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naureen Schmitz  |  Overall Experience 
Rating:
5.0

Great Staff! Helpful and accommodating to all our cross country move.

Joseph Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Makowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Miller  |  Overall Experience 
Rating:
5.0

Customer service was excellent thank you

Mely Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARREN E OLSON  |  Overall Experience 
Rating:
5.0

Great staff and location.

Brian Beckwith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Brown  |  First Impressions 
Rating:
5.0

Plan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!

Riley Alexander  |  Overall Experience 
Rating:
2.0

I reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?

Kamaljit Jaspal  |  First Impressions 
Rating:
5.0

Durrell, the location manager does a great job with the facility & the workers

Joseph Gaye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

grammatiki tsatsani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner Reyes  |  Overall Experience 
Rating:
5.0

We will always use this facility and this location excellent service all the way around !

Mely Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Bernardini  |  Overall Experience 
Rating:
5.0

The staff was very helpful everbody was nice and made everything easy for me

Sheena Stone  |  First Impressions 
Rating:
2.0

Very busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.

Paul Godinez  |  Overall Experience 
Rating:
5.0

Laurie went above and beyond for me and I can't say thanks enough

Chelsea Coleman  |  First Impressions 
Rating:
5.0

Very helpful staff

Rex Trujillo  |  First Impressions 
Rating:
2.0

I called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.

Matthew Juneau  |  First Impressions 
Rating:
1.0

No zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton

Collin Garbrecht  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

timothy gross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Appleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naureen Schmitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Cassidy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BROOK MESENBRINK  |  Overall Experience 
Rating:
3.0

There was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.

Susan Mcintosh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anne Shirer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Humes-Talbert  |  First Impressions 
Rating:
5.0

Very helpful, and more than enough carts available…

Stacey Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SPENSER DENT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominique Jones  |  Overall Experience 
Rating:
2.0

I was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.

Angela Rayburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy gross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik Blood  |  Online Move In 
Rating:
5.0

I made the right decision in renting the storage unit at this location. The staff as really helpful and the facilities were top notch.

Richard Ryczek  |  Overall Experience 
Rating:
5.0

I’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.

todd lytle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelo Spenillo  |  First Impressions 
Rating:
5.0

Great service all the way around!!

BJ Brandt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiki Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Julian  |  First Impressions 
Rating:
4.0

The last 6 times I accessed the unit, the security card and alarm was not working. Other than that, I like how clean and maintained the facility is. People are great and helpful.

John Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Guedeney  |  First Impressions 
Rating:
3.0

Customer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.

LaTonya Hudson  |  First Impressions 
Rating:
2.0

This was all a huge mess. I reserved (2) 15’x10’ storage units to arrive at the site and find (6) 5’x10’ units as if that is the same thing. Things do not fit as well into smaller areas, and they cost me more for the same space. The general manager of this location did nothing to make it better and I was unable to ever even get ahold of him. The general manager also seems to be a bit of a gate keeper so it is a bigger issue than it might otherwise be. The staff is super helpful when they have the power to be, but getting the proper price rate is not in their ability to provide. I failed to get ahold of him for 8 weeks while I was renting those 6 storage units. I was told that he was the only one that could honor the price I was quoted when reserving online. 6 office visits (he never works) and 3 unreturned voicemails later, I overpaid by a couple hundred dollars, so I don’t really care about how clean the facility or friendly the staff is, they can’t get it above average. You failed.

Tannen Helmers  |  Overall Experience 
Rating:
5.0

Helpful people, nice storage spaces.

Tanmay Tripathi  |  First Impressions 
Rating:
5.0

Everyone at this location is always friendly and helpful!

Elliott j Spencer  |  Overall Experience 
Rating:
4.0

Staff was courteous, and helpful.

barbara schultze  |  First Impressions 
Rating:
5.0

Durrell Middleton was very helpful. Thank You!

Greg Quillin  |  First Impressions 
Rating:
5.0

Estube 2 anos en el use de storage y todo vien muy amables. Grasias x tener todo muy vien, amables la seguridad.

MARTA GALLEGOS  |  Overall Experience 
Rating:
5.0

Durrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.

Debra Shafer  |  First Impressions 
Rating:
4.0

Clean operation

ROBERT HOLLAND  |  Overall Experience 
Rating:
5.0

Very easy move in!

Connor Shanks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Stephens  |  First Impressions 
Rating:
5.0

All the personnel at U-HAUL was friendly, helpful and answered my questions politely.

Marlene Friedlander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SCHULZ  |  Overall Experience 
Rating:
1.0

Anxiety inducing and very stressful. Will never rent again, would rather live on top of every item I own than be over extorted by a company like this during one of the scariest moments in recent history ie the pandemic, again. Glad to be rid of it.

danielle rope  |  Overall Experience 
Rating:
3.0

I realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.

Paul Fay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james odell  |  Overall Experience 
Rating:
5.0

So far so good!

Melissa Good  |  First Impressions 
Rating:
2.0

The manager had told me he would price match my unit. However, the process required a minimum of 3 calls a month to make payment due to all of the approvals I had to go through. I got lien notices almost every month due to the managers delay. I did not enjoy my time at uhaul. Probably won’t ever rent from uhaul again. I found storage rates at $66 for a indoor 10x10. Uhaul is $180/month.

Thomas Haggerty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Devlin  |  First Impressions 
Rating:
5.0

They accommodated my needs very well. I started in a large 10 x 15 just off the elevator on the second floor, and then downsized to a smaller unit about 15 feet away on the second floor. That was very helpful.

John Stack  |  Overall Experience 
Rating:
5.0

This is my second time using the facility and first time using the online system. The online booking was very easy to use and my unit was ready for me on my starting day. Very happy with both experiences.

Elizabeth Sayer  |  Online Move In 
Rating:
5.0

Excellent storage site! Was even given a free lock with rental !

Constance Vanmeter  |  Overall Experience 
Rating:
5.0

My experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.

Desiree Itsell  |  First Impressions 
Rating:
4.0

First, Id like to say that the manager, Durrell, was awesome! He was knowledgeable, friendly, and professional, each of the three times I encountered him, and he's the reason I'm choosing above average. One of those times, involved a problem. He was incredibly busy that day, but didn't let that affect his level of service. We pay attention to customer service. Good service can be so hard to find, especially when tips aren't involved. Honestly, 3 of the above questions should be made into two, because the facility can be secure, but not well lit. Staff can be helpful, but not friendly. A question pertaining to safety should be added as well. The code to access the building containing the storage unit did not work on either of the two occassions we needed to access the unit in the early evening.

David Carman  |  Overall Experience 
Rating:
3.0

For a few years, we were very satisfied with U-Haul. For the past few months, the security system has not been fully functional. We have not been able to have after-hours access and exits/entrances have not being fully monitored/tracked making us trust the security less than before. We found another facility with a jumbo storage unit equal to the size of our 2 large U-Haul units, costing $160 less per month than U-Haul, and with fully functioning security plus after-hours access. Unfortunately, U-Haul did not cancel our units when requested. We moved out, cleaned our units, removed our locks, and cancelled our units in early Feb 2021. It took repeated attempts through mid-March to get the charges and late fees to stop being charged to us. I rated overall experience "Average" based on our early years. Most of the staff are "Average" or lower and a few are "Poor" but there is one manager who is "Above Average" and he was very helpful to us. I'm sorry I can't remember his name.

Kelly Shrode  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo-Ann Berkery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA RIEBE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony zecca  |  Overall Experience 
Rating:
3.0

Issue was that people parked truck in a way which took up two lanes/spaces in loading/unloading area/dock. When it was reported, noone made them correct it. We had to park on side of building and move everything from further away. 1.5 hrs of very Inconvenient moving as a result.

David Carman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Eckhardt  |  Overall Experience 
Rating:
2.0

We had a death in the family on 11/24. We called before being billed for next month and asked if the month would be pro rates if we moved out 4 days late. We were told by GM we would get credit for the days from 12/5 to 12/29. When we went to the facility on 12/4 Durrell told us no proration was allowed. Very disappointed in the communication and lack of concern with regard to our situation. We called 800 number as directed by Durrell & they directed us back to him

Timothy Murphy  |  Overall Experience 
Rating:
4.0

Uhaul is my favorite for storage, although more expensive than most self storage facilities. Having access to a storage unit for free, is a plus. thanks for offering great service.

ANITA RUCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANA MCCORMICK  |  Overall Experience 
Rating:
5.0

A very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.

jose zavala  |  Overall Experience 
Rating:
5.0

My service rep was super friendly, helpful and quick to get me taken care of. Much appreciation👍

Brian Alvarez  |  First Impressions 
Rating:
5.0

I have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.

Rhonda Kellerman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josh Daubenspeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Bowman  |  Overall Experience 
Rating:
3.0

While the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted

DEBORAH AND MEGAN DONNER  |  Overall Experience 
Rating:
5.0

All service was excellent

Pat Liesveld  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen Palmgren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Davis  |  First Impressions 
Rating:
1.0

Every time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.

jason cameron  |  Overall Experience 
Rating:
5.0

Great customer service, friendly, and efficient. Will use again for sure.

Jim McClurg  |  Overall Experience 
Rating:
1.0

Absolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.

Savannah Humphrey  |  Overall Experience 
Rating:
4.0

The log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.

Don Shirley  |  First Impressions 
Rating:
4.0

The black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)

Wally Scott  |  Overall Experience 
Rating:
2.0

It took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.

William Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Feath  |  Overall Experience 
Rating:
4.0

Only thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a year

Melissa Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA TOMLINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Lytle  |  Overall Experience 
Rating:
5.0

Great experience, exactly what we needed. Thanks!

Nitu Arora  |  Overall Experience 
Rating:
3.0

I could tell they didn’t clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I’ll never store with a U-Haul again. Overpriced for sure. They wouldn’t give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn’t like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.

olivia Baxman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Boggess  |  Overall Experience 
Rating:
1.0

I was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn’t get my stuff. He said he was doing it just to “mess with me” I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I’m still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can’t remember if it’s Les or Lex but if it weren’t for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everything

Madyson Hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don Castellano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia MELCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Bingler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tayler Quist  |  First Impressions 
Rating:
4.0

Everything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.

GEORGIA SKILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Starnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Araujo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Ogletree  |  Overall Experience 
Rating:
4.0

The loading dock area needs to keep folks whom are not moving item from storage away.

Kevin Hale  |  Overall Experience 
Rating:
5.0

Especially appreciated their rearranging my FOR ME TO DROP OFF MY TRUCK THERE, GOOD SERVICE!

robert underberg  |  Overall Experience 
Rating:
5.0

For years, I have always rented my trucks and vans from this same U-Haul. Staff is always friendly and kind. This was the first time that I used the storage. It was exactly what I needed. Thanks!

Lisa Fallon  |  Overall Experience 
Rating:
5.0

Jae was amazing and helped me out so much.

Amy Bye  |  First Impressions 
Rating:
5.0

Exelent place to do business with. I am very satisfied with the services and the way I was treated as a customer. I am greatly appreciate for Jay assistance and friendliness staff.

Mario Araujo  |  First Impressions 
Rating:
5.0

I rated the facility “Excellent” because staff was professional and friendly and met my needs.

Diane Cummings  |  Overall Experience 
Rating:
5.0

Awesome front desk staff who helped transfer from one unit to another hassle free!

Andrea Meier  |  Overall Experience 
Rating:
5.0

Friendly people Pat was so helpful

Daniel Faigal  |  First Impressions 
Rating:
4.0

Was easy on returning of the truck fast and quick

debbie rietsch  |  Overall Experience 
Rating:
5.0

professionl kind

Sheila Starnes  |  First Impressions 
Rating:
5.0

Great place. Conveniently located. Friendly and professional staff.

SEAN TURLEY  |  Overall Experience 
Rating:
5.0

Thank you.

Barbara Behringer  |  Overall Experience 
Rating:
5.0

great service!

Cheryl Underwood-Lord  |  First Impressions 
Rating:
5.0

Thank you Christian W. Appreciate you helping us get situated tell we get to move in to our apt. You even stopped your lunch to help. Great customer service. It was appreciated. Vince & Terrie Ruf

Terrie Ruffalo  |  First Impressions 
Rating:
3.0

To exspencive

Mary Kupfar  |  Overall Experience 
Rating:
1.0

I've been a storage room customer for almost two years, and it has been a negative experience--rude people, accidents made in applying payments, not an ounce of help, in fact bad treatment.

Agnes CREEL  |  Overall Experience 
Rating:
3.0

You called saying that I was closing out my storage account. I said no. You said you will call me back to see if any problem with my account. No call. Some confusion!

EPHRAM FLORES  |  First Impressions 
Rating:
4.0

I have been doing business with your company for several years. No real issues during this period.

EPHRAM FLORES  |  Overall Experience 
Rating:
4.0

No Comments

James Allison  |  Overall Experience 
Rating:
5.0

Staff was efficient, professional, patient, thorough, friendly—everything one could ask for in a business transaction.

Diane Cummings  |  First Impressions 
Rating:
2.0

The lighting will put you in the dark after 10 minutes and force you to walk down the hall to activate the single motion sensor that works. The AC will never work so be prepared to sweat. Good Luck

ZACHARY KAGAN REYNOLDS  |  Overall Experience 
Rating:
5.0

Josh who helped us was amazing friendly and helpful Went out of his way to make the move into storage a breeze

Brian Skanron  |  First Impressions 
Rating:
5.0

My furniture was stored for two years and I appreciate the cleanliness of your facility. Also appreciated the security. I would recommend this U Haul to all my friends. Thank you.

Patricia Andrews  |  Overall Experience 
Rating:
5.0

Very good customer service didnt wait very long to get what I needed

manuel alvarez meza  |  Overall Experience 
Rating:
5.0

The best team ever! They really helped make our move so much more efficient and bearable!

MICHAEL TAMBURELLO  |  Overall Experience 
Rating:
5.0

They were great

Adam Ogletree  |  First Impressions 
Rating:
5.0

A pleasure to work with such a well run operation.

Jill Jackson  |  Overall Experience 
Rating:
1.0

I gave my notice for cancelling my storage unit on June 6th and had to make 7 to 8 calls as well as another physical appointment and still I received a notice to pay, a late charge and a lien notice.

Robert Sturms  |  Overall Experience 
Rating:
5.0

Predictably the best ever service...as always! Thanks guys!

MICHAEL TAMBURELLO  |  First Impressions 
Rating:
5.0

Too expensive. I've moved my stuff to a facility same distance from my home, same size 5x5, climate controlled, for $21/month, versus $65 @ UHaul.

Meredith Russell  |  Overall Experience 
Rating:
5.0

Stephanie Krauss helped me because I needed to move out and I wound up locking myself out of my car, so she got me a phone and got me water while I was waiting for a locksmith. Great service!

Teresa Johnson  |  Overall Experience 
Rating:
5.0

The people there are so friendly especially Cassandra . She made the experience effortless gave me clear instructions . And even showed me the different options of storages available

melissa hernandez  |  First Impressions 
Rating:
5.0

great experience!

Nitu Arora  |  First Impressions 
Rating:
5.0

Very convenient location. Easy access and very friendly staff.

Ron Barankovich  |  Overall Experience 
Rating:
5.0

Rented a room, good service on line and in the store. Vey clean and and easy experience.

Barbara Behringer  |  First Impressions 
Rating:
4.0

Very helpfull. Needed more employee help

linda young  |  First Impressions 
Rating:
5.0

Good experience

Maggie Schaeffer  |  Overall Experience 
Rating:
5.0

Very happy with the everything. All the employees very courteous I will recommend this place to all my friends. Manager was very professional I have no complaint. Very good service.

Orietta Krauss  |  Overall Experience 
Rating:
5.0

Can't say enough how friendly and helpful the staff was here. We also rented a van at this location and had excellent service.

Alexandra Goward  |  Overall Experience 
Rating:
5.0

Thanks again

david grimes  |  Overall Experience 
Rating:
5.0

Provides a very helpful service. Everything is so easy and convenient. Staff is very helpful as well! Thank you!

egle kazakauskaite  |  Overall Experience 
Rating:
5.0

Great storage facility

janie tabor  |  Overall Experience 
Rating:
5.0

Really great storage facility - great owner and employees helpful and friendly.

DIANE WEISS  |  Overall Experience 
Rating:
5.0

The gentleman who helped me at the customer service desk was most friendly and helpful and walked me to my unit (at my request). I was very please how clean the facility is.

Maggie Schaeffer  |  First Impressions 
Rating:
5.0

Very clean and convenient.

MONET BARTON  |  Overall Experience 
Rating:
4.0

The only thing that was not convenient about my unit, was not being able to access it 24/7. Otherwise - very well maintained and staff are polite and very accommodating to their customers' needs.

Nick kopischke  |  Overall Experience 
Rating:
5.0

This U-Haul location always does a great job. I've rented 4-5 trucks here, had three trailer hitches and electronic brakes installed, and rented a storage unit. Always great service!

John Zwack  |  Overall Experience 
Rating:
5.0

Everyone at UHaul went out of their way to be helpful.

Pam Drennan  |  First Impressions 
Rating:
3.0

The UBox I received had broken parts and had a cover that was too small. The woman working the front desk was rude/cold on the phone and did not know what she was doing on the phone or in person

Landon Harman  |  Overall Experience 
Rating:
5.0

kelly was professional, personable and our experience was quick and easy

Denise Leja  |  Overall Experience 
Rating:
5.0

It’s nice that the storage facility is under sureveilance and that you need a key card to get in! I wasn’t worried about my belongings at all.

Isaiah Manzanares  |  Overall Experience 
Rating:
5.0

I would definitly use UHaul to store my things when I need to. I stored several things there for several years and when I removed them they were in great condition. Indoor climate control is great.

HERB HIPPLE  |  Overall Experience 
Rating:
5.0

Courteous and efficient staff. Convenient parking next to my ubox. Thanks!

Peter Ingram  |  Overall Experience 
Rating:
5.0

Had a recurring bill error for box storage and John Rurup took care of it immediately and followed up with an email.

David Quigely  |  Overall Experience 
Rating:
3.0

Staff is not very helpful or accomodating.

Bryan Stevenson  |  Overall Experience 
Rating:
3.0

Always hard to get a parking spot when wanted to access unit; very limited places for both storage units and those people wanting to rent equipment. Price went up every 6 mos without warning

COLLETTE HITCHENS  |  Overall Experience 
Rating:
4.0

I appreciate that you have the option to pay extra for 24/7 access to storage but I feel like that should be included already. Closing at 7 was very inconvenient and I couldn’t afford to pay more

kim engler  |  Overall Experience 
Rating:
4.0

It can be hard to find a space at the loading area and the other parking is usually filled with Uhaul vehicles. Getting belongings can be challenging.

NILS MAGELSSEN  |  Overall Experience 
Rating:
5.0

The marks above cover the topic.

Patricia SAVAGIAN  |  Overall Experience 
Rating:
5.0

Great!

Stacey Eby  |  Overall Experience 
Rating:
5.0

I would definitely use them again if I never need storage.

Elizabeth Sayer  |  Overall Experience 
Rating:
5.0

Organized and well done

Janne Messer  |  Overall Experience 
Rating:
4.0

Everything was clean and easy.

MEGHAN SHIVES  |  Overall Experience 
Rating:
5.0

Everyone present was over-the-top helpful and knowledgeable. The check-in process was efficient and the facilities are extremely clean. Thank you for the great experience!

Brittany Starliper  |  Reservation 
Rating:
1.0

This is one of the worst ones yet !!! Thank god for the friendly people at the Colorado Springs one

Kara mertes  |  Overall Experience 
Rating:
4.0

My uhaul box arrived in good condition and it was easy to pick up

Michelle Jones  |  Overall Experience 
Rating:
5.0

They were great!

Angela Stratton  |  Reservation 
Rating:
2.0

MOVING out of my unit when my key broke off in the lock. Was told it’s co policynothing they could do. I was set with truck and hired movers to help me. No waiver offered, nothing.

Jennifer Campbell  |  Overall Experience 
Rating:
4.0

We did not need to access storage at odd hours, so everything worked well and normal for us.

Gregory Morgan  |  Overall Experience 
Rating:
1.0

There are multiple charges on my bank account and I have been waiting on hold for 15 minutes If this issue is not resolved immediately I will call my bank and report it as fraud and a lawyer will be

tim dubach  |  Overall Experience 
Rating:
5.0

All worked as advertised!

DAVID PURCELL  |  Overall Experience 
Rating:
5.0

I had an excellent experience with UHAUL. Both the truck rental for our 1100 mile move and the use of a storage facility for a little over a month were great experiences. The staff was incredible.

Justin Kroepfl  |  Overall Experience 
Rating:
5.0

A+

todd lytle  |  Overall Experience 
Rating:
1.0

I called 4 times to have the manger, John, call & he has not called. I asked speak to a district manager & was told John has to put in that request. I am missing things & charged $3 w/o my knowledge.

Dana Carlson  |  Overall Experience 
Rating:
2.0

Always had problems finding parking to access storage because non-storage customers and employees with always park in those reserved spaces. Employees didn't seem to care.

RICHARD FOWLER  |  Overall Experience 
No reviews have been submitted for this location.

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