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martha vCustomer Reviews for U-Haul Moving & Storage of Hidalgo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, keep hiring those amazing team workers, Specially, Isabel in the management department 👏👍!
annabel cExcelente
Benito CRelay to the customer, the side mirrors on the truck are set and none-movable.
ANTONIO CGreat service!!
Derek MMuy bien todo !
norma gOn 4/30/23 I showed up to pick up my reservation (#74193843) and it had been deleted. The employee showed me his screen and my reservation was not there despite the fact that I had confirmed by phone the previous day. By a miracle, another unit had been returned that morning and it was given to me. At this same location back on 2/5/23 I showed up to pick up reservation #74194336 and the place was closed because no one showed up to work. I forgot to claim the $50 for this cancelled reservation. The employees there are always very nice but something is seriously wrong with the reservation system.
Derek MExpand the parking area
Sharon BGood place, I am starting to try my first experience with they
julio h | First ImpressionsHidalgo staff make it so smooth and easy.
Erick C | First ImpressionsHidalgo staff make everything so smooth and easy.
Erick CStaff is very friendly and helpful. The only reason I closed was because we moved so it was too far. They made everything so convenient
Nick A | Overall ExperienceVery personable and helpful employee. Location difficult after dark and google maps gives incorrect directions.
Larry RLa chica que nos atendió excelente súper accesible pero desafortunadamente llegamos un día antes a las ocho y no había nadie que nos recibiera ya estaba cerrado tuvimos que pagar un día de hotel para entregar el camión al siguiente día
Cesar B | First ImpressionsNeeds better lighting and the time you guy are open is not to helpful to the working people
Fernando B | Overall ExperienceReservation system needs to be addressed. Reservation system allowed us to reserve a larger unit, but was told the day before move in that the unit was not available.
Byron W | Overall ExperienceI only needed the truck for 3 days, but Uhaul made me pay for a minimum of 4. Why is this a policy?
Chris ENo solo los recomendaria, si vuelvo a tener nesecidad de rentar otra bodega, no dudaria en presendir de sus servicios nuevamente.
Maria M | Overall ExperienceExcellent customer service and very helpful and friendly staff.
Emerico EAll equipment was in very good condition and worked well
Anthony AExcellent customer service …
Joe FIt was scheduled to pick the truck up at location on 23rd Street in McAllen, TX at 10am. I called that morning at 9:00 am to see if I could pick it up earlier, instead I was told that the truck was not available to me there but I had to pick it up at U-Haul in Hidalgo City 7 miles south from where I live. When I was there the only one employee had to do the entire paperwork. Finally gave me the keys and found out the windshield had a crash of the size of a softball. He gave us another truck and another paperwork had to prepare. I lost 2 hours of my time in the entire process.
Ruben IExcelente Servicio!!
Jose AI am very happy with the service, first time that I found kind uhaul employees, they are very helpful all personal at that location are great persons, Thank you Thank you!!! I recommended 10000000% Really Happy with the service. Congratulations for the great service and great employees in the Hidalgo Location.
Leonor CFriendly and accommodating staff. Too bad about the trailer though.
Gladys F | Overall ExperienceThe trailer lost a wheel in traffic. I think the wheel locked up from overheating due to possible lack of maintenance. Roadside assistance did an excellent job getting me settled and back on the road.
GLADYS FI was given great with courtesy during our storage and vehicle turn-in. We will continue on using U-Haul. Thanks
Silvia T | First ImpressionsThe roof had a major leak and damaged a lot of our equipment. We mentioned this to the front desk and they mentioned we didn't have insurance (totally understandable) and that's on us. We re-organized the unit around the leak and asked the front desk if they would repair it. After a month of waiting for the repair it never came. When we asked to get it fixed there was no actions made. We will not be using this Uhaul location.
Brandon T | Overall ExperienceBernardo gave us the best service. He is very kind.
Jannette A | First ImpressionsExelente servicio
yajaira z | First ImpressionsBuen servicios gracias
abdon b | Overall ExperienceThe staff was very helpful, patient, understandable and professional. I would recommend strongly people for the storage but not for the truck( and the team where I picked it up) . The maintenance of the truck was bad. It took $1200 in gazoline it was way too much while the plan was for only $ 500 dollars scheduled). The engine light came up. It drove very badly. Windshield wiper was torn. It was a terrible trip with the truck.
MERCIDIEU B | Overall ExperienceVery friendly and helpful. I felt very secure with my storage facility. Great experience.
Robert C | Overall ExperienceLa señorita Isabel súper amable y un servicio eficiente Sin ningún problema
SIMON A | First ImpressionsEntire staff are outstanding!
Maureen B | First ImpressionsEl equipo 4s confiable
FRANCISCO Vgood
JUAN GNever received a confirmation on the location so I had to travel to different offices.
REYNALDO CGreat customer service from all the staff, clean facilities and great location!!!
Marco F | Overall ExperienceLocation on Google maps to be found easier and the exact location.
Elizabeth DHola, me envían un correo diciendo que están tristes porque ya no estaré con ustedes (no se si es real o es una burla) Más triste estoy yo que he sido cliente de ustedes desde hace ya muchos años, como quien dice casi me obligaron a salirme, bueno les cuento; Yo actualmente no paso para Estados Unidos por lo del cierre de fronteras y sin embargo siempre he sido cumplida con mis pagos puntuales los primero tres días de cada mes, hace ya varios meses deje de pagar pero no porque yo no quisiera, ya que cada mes me reportaba por teléfono para hacer el pago y me respondían que no podía realizarlo porque había fallas en el sistema, (así sucedió durante varios meses) pero me aseguraban que no había problemas que todo estaba bien, hubo tres o 4 ocasiones en que mande personalmente a alguien para que me hiciera el favor de ir en persona a pagar ya que no me estaban aceptando el pago por teléfono y le decían lo mismo, que no podían porque estaba mal la información en el sistema y no podían aceptar el pago, pero que no me preocupara que todo estaba bien. En el mes de mayo de este año me enviaron un correo diciéndome que tenía un adeudo de 464.55 y pues siempre he estado dispuesta a pagar, pero no así de una sola vez esa cantidad ya acumulada, a los tres días me envían nuevamente un correo diciéndome que debería pagar 529.55 (al ver que en tres días ya había subido el total me alarme y les marque diciéndoles que estaba de acuerdo en realizar el pago pero que me dieran la oportunidad de hacerlo en pagos pequeños y ese mismo día abone 50 dlls a la cuenta y quedamos en que así lo haría hasta liquidar por completo. Como a las 2 semanas marque de nuevo para realizar otro abono y me respondieron que no podría yo hacer eso de pagar en partes, que era nueva administración y que ellos solo aceptarían la liquidación de todo lo que debia, que tendría que pagar el total, les explique de una forma y otra y me respondieron que solo aceptarían el pago total de los 529.55 (yo no tengo esa cantidad para pagarla en un solo pago) Mande a una persona para que fuera personalmente a explicarles como había sucedido todo y que me aceptaran un abono de 150 dlls que había mandado y tampoco así la quisieron aceptar, le dijeron a esta persona que (o liquidaba yo el total a la brevedad posible o subastarían mis pertenencias) me comenta la persona que me hizo el favor de ir, que la señora que lo atendió fue muy grosera, amenazante y altanera. Pues me trajeron de regreso los 150 dlls que había mandado y me preocupé así que les envié un correo el 11 de junio para ver si podía convencer a la señora encargada de que me diera la oportunidad de pagar 150 dlls mensuales hasta liquidar mi deuda y ahora si aceptó pero que no podría tener acceso a mis cosas hasta que les liquidara el total, yo les comente que me parecía injusto (aunque en realidad yo no iría a abrir mi bodega ya que no hay paso en la frontera), me parecía injusta esa medida ya que yo nunca me he negado a pagar, y que si esta situación estaba así, no era por mi causa sino por la de ellos, y pues me respondieron que sería a como ellos decían y que aparte cada mes se elevaría la cuenta por la renta mensual. El día 12 de junio me enviaron un correo diciéndome que me darían la oportunidad de pagar 264.75 y que me darían 24 hs para sacar mis pertenencias, (así de repente no tenía yo esa cantidad). Para el día 21 de junio les conteste de que ya había logrado reunir la cantidad que me pedían y que en el transcurso de la semana buscaría a alguien que me hiciera el favor de pasar para el lado americano e ir a pagar, por fin alguien me hizo el favor de ir a pagar y saco algunas cosas nuevas que había yo comprado el año pasado y que tenía ahí guardadas, pero como iba en un mueble (transporte) pequeño no logro sacar todo lo que había , así que tuvo que dejar ahí varias cosas que sé que ya perdí y me da tristeza que haya pasado todo esto después de tantos años de ser yo clienta de ustedes. El día 24 de junio me llega otro correo, diciéndome que “LES DA TRISTEZA DE QUE YO LOS HAYA DEJADO” no sé si es un correo protocolario o es una burla por haberme sacado así. Se escudan que, porque la nueva administración así se maneja y está bien Yo con tantos años siendo clienta de ustedes he visto varias administraciones diferentes y siempre se habían sido amables y nunca se habían portado TAN GROSEROS, AMENAZANTES Y ALTANEROS. VIRGINIA GARZA LOPEZ BODEGA- 111 EN HIDALGO TEXAS
VIRGINIA G | Overall ExperienceCustomer service was efficient and helpful but the equipment left much to be desired.
GEORGE AKeep up the good work!
Marcos SThe staff was very helpful as to unloading my car from the auto transport trailer.
humberto mTodos los empleados son muy amables y en especial Tony siempre dá un excelente servicio al cliente!
GILBERTO D | First ImpressionsTony was very helpful.
Rolando M | First ImpressionsNothing
MARIA SClosest locations closed for day after New Years and closed next day because it was Sunday. Should be able to drop off a trailer even when the business is closed.
DAVID YFriendly staff. Uhaul needs to streamline its website and checkout process. It takes me 4x longer to rent and pickup a trailer than a rental car from any other provider.
ANDREW CDebido ala restricción de acceso al vecino país, pues me vi obligado a tener que desocupar el storage pero si Dios permite el próximo año ahy estaremos... Gracias por el apoyo Tony...
Jesus P | Overall ExperienceThe staff was very helpful and willingly to help with all my questions and concerns
Mario A | First ImpressionsExelente servicio y atención por parte de su personal agradecemos su apoyo durante nuestra estancia.
AI-USA G | Overall ExperienceNothing
Pedro RRentals over the last 20+ years have been excellent with only one exception: the rims on nearly every trailer we’ve rented have had excessive (some to the point of structurally dangerous) rust. This problem needs to be addressed.
mr jThe instrument panel had a bit of dust. Everything looked nice and clean except for that. *I got quoted for 3 days at 277... Over the phone it was 201 for 2 days. However, when I dropped it off I was charged an extra $44 for the "extra" (third) day.
Juan RVery accommodating
Shirley Athe personal was very helpful and flexible, to solve any issue and answer any questions referent at the storage place.
Javier C | First ImpressionsOnly if they were renting locally They need to improve by helping the customer, making it easier to meet there needs Thanks
Jose YI have no problem the time i used the storage everything ok
Joase A | Overall ExperienceThe personal was very helpful and frendly.
Javier C | First ImpressionsThis is a small location with very limited space. More space would be nice.
Gabriel MGreat customer service
Saul A | First ImpressionsAll team members are awesome, excellent customer service. Tony store manager has a very good team.
Jannette AI recomend this UHAUL storage 100%, the personnel always there, the place always clean and secure, I recomend 100% Tony Arredondo Manager of the place, very profesional, good atitude, Thanks
MARIO S | Overall ExperienceGreat customer service
Jessica G | First ImpressionsTony was not only extremely helpful with my Uhaul Services he was also helpful giving me some pointers on South Texas. If he worked for me, I would give him a raise! He makes your company what it is!
Jeff B | Overall ExperienceThanks I Will be back next Month
Jorge r | Overall ExperienceThe workers were exceptional - they have a personal feeling for the customer. Thanks to a fine team.
They would only allow a turn-in of everything all at once. They would not take the trailers and then the trucks later. They didn't explain that policy and I think it is very inconvenient and errors on the side of business greed. I paid off an extra day of rental on all 4x items and then received an email stating that I had a balance and needed to pay it or it would be sent to collections and attorneys involved. A nasty little letter. I clicked the link to see the 'Paid in Full' statement. Why end a customer contract on such a negative note?
Lance JTHEY DO AN EXCELLENT JOB!!
GEORGE CEverything was great! Very good customer service
brenda rGREAT PLACE!! PEOPLE WERE EXCELLENT!!! THANK YOU AGAIN!!!!
GEORGE CIt's ok helpful
miguel g | Overall Experience