Customer Reviews for U-Haul Moving & Storage of Holly Springs

2,712 reviews

6380 Hickory Flat Hwy   Canton, GA 30115
(Next to Tractor Supply, Next to the Kroger Shopping Center)

(770) 479-2313

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 479-2313

6380 Hickory Flat Hwy
Canton, GA 30115
(Next to Tractor Supply, Next to the Kroger Shopping Center)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

When I returned the trailer, I could not find an employee (he was somewhere filling propane). He eventually showed up and was alone. The return area already had two trucks and a van (I was the 4th) that appeared to be returned. The poor guy was doing his best, but this was not good customer service.

Robert B. 
Rating:
5.0

The facility is top-notch and the customer service is even better! Haley Radcliff, the GM, helped me when I initially rented my unit and helped me when it came time to rent a trailer and ultimately conclude my contract as I was moving out of state. Every interaction I've had with her has been 5 stars. She is personable, knowledgeable, and efficient. Modern, well-equipped storage facilities are common. People like Haley are not. She elevates the experience and there is no doubt she is a genuine credit to your company. Thank you!

Alera S.  |  Overall Experience 
Rating:
5.0

Haley runs an awesome business. She and her crew are very attentive and gives superior customer service. I have used this location many times. Julie

Julie S. 
Rating:
4.0

Excellent customer service. 100% satisfied. My rating on the location is due to the distance from my house

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

I was very un happy when my reservation was canceled because the trailer I was going to rent wasn't there. My reservation was for 930 , I wasn't able to pick up until 1130.. other than that I like doing business with uhaul.

Michael P. 
Rating:
5.0

A+++ service !!!

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Erin K.  |  Overall Experience 
Rating:
5.0

great service! Thank you!

JOHNNY G.  |  First Impressions 
Rating:
5.0

Thought it was great…. efficient, friendly, professional

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

LOGAN P. 
Rating:
5.0

The drop off location was probably the cleanest and most organized U Haul location that I have ever been to.

Dan S. 
Rating:
5.0

great manager who was super to work with.

Marci C. 
Rating:
5.0

Perfect..

Michael H. 
Rating:
5.0

Helpful and knowledgeable staff, competitive rates, clean facility. If you need storage, this is the plqce.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

I rolled up with the car hauler, and employment me outside, did a quick once over, unhooked it, and sent me on my way all in about 10 minutes. I didn't even need to get out of the truck.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Jovi G. 
Rating:
4.0

Could use new flooring in the climate controlled storage building.

Christine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
4.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

I need a trailer, I showed up, I rented a trailer. I then returned to the trailer. It worked fine.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  First Impressions 
Rating:
4.0

The associate that helped me at check in did a fantastic job with a genuine attitude and sense of humor. The associate that received me on return was very weird, no personality, to be honest made me very uncomfortable.

David T. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

michael t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahipal G. 
Rating:
5.0

Customer did not leave a comment.

NANCY P.  |  First Impressions 
Rating:
4.0

There are some storage too close to the trees so they need to keep better pests and bugs control. My storage have a lot of stink bugs 👎🏼

JESUS C.  |  Overall Experience 
Rating:
5.0

Excellent service like always !!

Kevin C. 
Rating:
5.0

The app is still junk. But everything else is good.

Jason C. 
Rating:
4.0

Place was very nice. I wish I would have asked them about the furniture pads because I wouldn't have used them in my storage unit if I knew I'd be charged for it

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer service is excellent at this location. Thanks!

Michael H. 
Rating:
5.0

Do not use Mule barn in canton. Hickory flat was great but mule barn was not. Made a reservation and they were closed. Talked to U-Haul customer service and they were useless. Claimed they would credit my card 50 dollars but of course haven't gotten it and will not get it. Probably will not be using U-Haul anymore.

Davis S. 
Rating:
5.0

Super helpful staff, great location. I had indoor and outdoor units. Happy with the service.

Dodie M.  |  Overall Experience 
Rating:
1.0

My experience with the app, website, and live customer service (via phone call) was a total disaster. App would not recognize my location services, website was slow, padlock on back of the truck would not open without some hidden knowledge that I found out via phone call, and I was transferred to multiple agents on the phone to help resolve my issues. Wasted 45 minutes of my time and of the people that were waiting on me. Will not use again, EPIC fail.

David H. 
Rating:
5.0

The young lady who checked me out and then in was excellent!!! Very knowledgeable and friendly and was a pleasure working with her

John J. 
Rating:
5.0

As a repeat customer, I can absolutely say that the staff make it special. Friendly, fast, and amazing customer service! You set the bar high for other businesses in Hickory Flat! Keep up the great work!

JACKQUES M. 
Rating:
1.0

We were conflicting information from the onset. I was told my first month would be free with online special, I was charged for the 1st month a subsequent months. We rented a Uhal and drove a total of 5m and was charged for 3 gallons of gas, it was given to us with less than half tank but we the form we received in email said he was half full. Sheer math will tell it’s impossible to drive only 5 miles and use 3 gallons. The person who checked us had no idea how to resolve, he told me to call the manager Haley Eden the next to resolve the billing issues for gas and the rental unit. I called and she had a very negative attitude, I asked her why she was being so rude when I was only asking for clarity. She didn’t respond to my question but said she was giving me $8.50 back and basically too bad from the 1st month free. I should have called sooner. Worst experience ever!

Karllotta D.  |  Overall Experience 
Rating:
5.0

Great place. Just needed a location closer to home. Find a place for boat/rv storage in Marietta and you’ll have no problem filling it

Scott E.  |  Overall Experience 
Rating:
5.0

The U-Haul facility on Hickory Chase Highway is phenomenal. The staff is the most helpful, professional, courteous, and wonderful group of people I've had the good fortune to encounter anywhere in many years. Absolutely first-rate business on every possible level!

David L. 
Rating:
5.0

Very quick and easy. Return was two minutes …very good!

Reed K. 
Rating:
5.0

Do the same

JAMES H. 
Rating:
5.0

Clean units, fast service to get into units. Property well maintained

Sharon D.  |  Online Move In 
Rating:
5.0

No discernible room for improvement Top notch performance by everyone!

Kerry T. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The lady on the pick up and the gentleman on the return were both excellent. You should be proud to have the represent your company. Both explained the procedures and were patient with any questions. Thanks for the great experience.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Gy B.  |  Overall Experience 
Rating:
5.0

Great responsiveness and overall service. I would recommend this location 100%.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

TONYA H.  |  Overall Experience 
Rating:
5.0

Would definitely recommend this station

Alhassan D. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

AMY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROMAN B. 
Rating:
5.0

Everything was great!!

James G. 
Rating:
4.0

The mileage rate needs to be lower.

JERRY B. 
Rating:
5.0

I exclusively use the UHaul Store in Hickory Flat GA. Service and equipment are always superb.

Francis M. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

None, it was great!

MALCOLM W. 
Rating:
5.0

Wonderful All Is Well 👍👍👍👍👍😁😁😁😁

JOE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank P.  |  First Impressions 
Rating:
5.0

It was a well organised and had an excellent service from everyone.

Divina V.  |  Overall Experience 
Rating:
5.0

Tristan is awesome. So nice and helpful!!!!!

Jeff S. 
Rating:
5.0

The owner here was so nice and helpful. I had stopped in previously and she helped me figure out the best way to handle my need, and what equipment I should use. Drop off was super easy as well. I pulled in, she unhooked the trailer, and I drove off. Took less than 5 minutes. Would definitely use this location again if needed.

Trevis W. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

Tamela S. 
Rating:
3.0

There was some confusion on the time of the appointment. I originally booked it for 9am and the only information on the email was the date. I showed up at 9am and was told the installer would not be there until 2pm. It completely threw off my day. When I arrived Hailey (the owner and installer) told me that she came in early to install the hitch. I mentioned she could have called me and I would have come right over. She also said it would take 3 hrs but could not guarantee it would be done before 7pm. There was some confusion on length of time for installation and I ended up having to leave it for the night and pick it up the next morning.

Audra H. 
Rating:
5.0

Haley and crew always does a good job:

charlie V. 
Rating:
4.0

Customer did not leave a comment.

DAVE N. 
Rating:
5.0

Very convenient and friendly service.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Erica J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Good caring people Exp the MANAGER

JOE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

It is rude to have had my picture taken to verify my identity, no disclaimer given, who do you sell my info to? Or do you just hand it over to the government?

Michael F. 
Rating:
5.0

Customer did not leave a comment.

WARREN B. 
Rating:
5.0

Customer did not leave a comment.

Rex T. 
Rating:
5.0

Haley was so kind and pleasant. Very smooth experience.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Make sure everything working on truck, sensors, lights off on dashboard that should be off

Ve Esther T. 
Rating:
5.0

Customer did not leave a comment.

lisa susanne H. 
Rating:
5.0

Good experience

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing. The gal that runs this location does an excellent job!

dwight H. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Very Professional and well run.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

costas S. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
1.0

Took my Jeep Wrangler in to have a hitch installed and had my soft top roof in the down and locked position. Upon the return of my Jeep I noticed that I could not see out of my rear view mirror and stopped to inspect my soft top. The technician who installed the hitch needed to lift the roof for access to the tail light and did not know how. While placing upward force on the roof while it was locked, they bent the roof frame and caused $1100.00 worth of damage. I immediately called them to report this and followed up with emails, a letter, and texts of the damage. After a certified Jeep technician told me exactly what happened, the employees at this location simply stated that could not be the case and refused to pay for the damage they caused. I am sure there are many UHaul locations out there that stand by their work and do the right thing, but this location is not one of them. My advice would be to find a reputable location,

Mark E. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Customer did not leave a comment.

Anna M. 
Rating:
4.0

Staff very helpful!

Michael B. 
Rating:
4.0

Front desk folks are very nice. Even though I reserved online, I went through all the questions and choices again at the counter (corporate U-haul problem) which is irritating. There was broken window pane glass between the ramp and the bed of the trailer (found when I lowered the ramp).

Robert B. 
Rating:
5.0

Staff was always helpful.

Tonya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy A. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

None. We have used U-Haul many times and this was the best experience that we have had to date. The staff was courteous and a lot of fun to work with.

Cheryl C. 
Rating:
5.0

Easy to schedule the work and they did a fantastic job.

ALEJANDRO A. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

The gentleman who waited on me was very professional and friendly.. Will never go to another location for truck rentals!

DENNIS H. 
Rating:
5.0

Very helpful and knowledgeable staff.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEEANDRE P.  |  First Impressions 
Rating:
5.0

My only complaint would be the online move out process through the uhaul app, it wasn’t working properly and I had to call to customer service, there I received the help but spent more time that I should be. Other than that, very good experience.

RAMON O.  |  Overall Experience 
Rating:
5.0

Good

Elanko J.  |  Overall Experience 
Rating:
5.0

We used the Hickory Flat Uhaul location for our move while transitioning from Georgia to Florida, including multiple trucks and storage unit rentals. Everything went very smooth, which made a move less stressful.

Tammy C.  |  Overall Experience 
Rating:
5.0

Haley is amazing! She went above and beyond more times than I can count to make sure everything was good.

ASHLEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beatryce H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANIE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kathy c.  |  Overall Experience 
Rating:
5.0

Manager and staff were courteous and professional

DOUGLAS A.  |  First Impressions 
Rating:
5.0

I can't say enough good things about Haley. She is always upbeat, professional and courteous. She is a true asset to U-haul.

Jo P.  |  Overall Experience 
Rating:
5.0

Office staff really curious and friendly. Always offering to help with purchases to my car.

Gilbert R.  |  Overall Experience 
Rating:
5.0

Good and excellent service,because we came fm South Carolina Greenwood, when we reached here it was around 7 pm. We were so happy to put it t in the store room easily . Thanks !!!

Divina V.  |  Online Move In 
Rating:
5.0

Great place, easy in and out...

Albert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANET D.  |  Overall Experience 
Rating:
5.0

The Hickory Flat store employees are consistently the best!

Lisa L.  |  First Impressions 
Rating:
5.0

Haley was always helpful and knowledgable whenever we had questions. Great employee!

Jerry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard m.  |  Overall Experience 
Rating:
5.0

Everything about my move in to my move out was amazing! Had no issues whatsoever and it also made packing the uhaul truck so much easier with the automatic open doors!

Jerrid M.  |  Overall Experience 
Rating:
2.0

The elevator is too small for large furnished.

Trisha D.  |  Online Move In 
Rating:
5.0

Easy & quick check-in. Haley easy to work with. Good unit location.

richard m.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

RUTH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRIPP M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

I am very happy with U-Haul storage. I had furniture, pictures, etc. in storage there since 2012. I cleared it out in 2023 and everything was in the same condition as the day I put it there. Very impressed with this facility.

GRAZIANO G.  |  Overall Experience 
Rating:
3.0

This facility needs to have a freight elevator. The personnel elevator is not conducive to moving large items into a 10 x 20 on the third floor. There is space between the entrance and the stairwell to build a freight elevator on to the building, and therefore have a freight in personal elevator.

Byron H.  |  Overall Experience 
Rating:
5.0

Everybody was very polite in there it OK I was really happy with the services. I could have had a bad day and went in there, and they still put a smile on someone’s face.

KIMBERLY SUE H.  |  Overall Experience 
Rating:
5.0

The storage experience was excellent... but sometimes hard to contact the facility: phone would roll over to national number & confusing who was on line. Accident/damage resolution is a nightmare though.

richard m.  |  Overall Experience 
Rating:
1.0

22 year old was wasting not only another customer’s time, but my time as well. Took his time, as if the two people weren’t there at al

Christopher R.  |  Overall Experience 
Rating:
5.0

Haley is the absolute best! Always there when I needed her! Will definitely rent from this location again just because of Haley!

DEAN P.  |  Overall Experience 
Rating:
5.0

Wonderful, friendly staff…..CHARLES & ETHAN Are beyond helpful to get us started. They are much nicer than a competitor we are dealing with. Having to move in a very short time isn’t easy but they have made it so much better. Sold our house quickly and have to find another. U-Haul will be our go-to place from now on!

JOHN B.  |  First Impressions 
Rating:
5.0

Haley always goes above and beyond when she works with me

Vickie L.  |  First Impressions 
Rating:
5.0

I appreciate the cleanliness and good lighting inside and outside.

Helmut B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles A.  |  Online Move In 
Rating:
5.0

The process went as smoothly as possible. About 15 minutes and I had everything I needed. Very professional team.

Paul G.  |  First Impressions 
Rating:
3.0

I moved out because of the late charge when my Visa was compromised. I called your facility to let them know, but they said that it was my fault and charged me an extra 15.00. Anywhere you pay monthly does not charge you a late fee when you paid your bill on time for 4 years. Glad to be gone.

Ann F.  |  Overall Experience 
Rating:
5.0

Excellent!

BETTY S.  |  Overall Experience 
Rating:
5.0

Only problem was on 2nd load the lights were off for 10 mins (inside storage, not controlled space.

richard m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN B.  |  Overall Experience 
Rating:
5.0

Haley was truly a helping hand when I really needed one. For that I will always be grateful. The only thing I would change is to have just one single light in each storage unit. The ambient light from the hallway isn't enough to see what's going on inside.

tom s.  |  Overall Experience 
Rating:
5.0

Awesome staff and manager.

Lisa L.  |  Overall Experience 
Rating:
5.0

I had a terrible day on the day I moved. Everyone here was so helpful, kind and empathetic. I have had to call a couple of times to ask questions and they have gone above and beyond. I highly recommend U-Haul Hickory Flat to anyone who needs a storage unit, moving supplies or moving trucks.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAYWARD R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob H.  |  Online Move In 
Rating:
3.0

We had an excellent experience with the Hickory Flat facility. However, we originally had a reservation at the Woodstock facility and upon arrival, learned that despite our reservation, they had no room for our RV. I had confirmed the reservation a week earlier. The young man behind the counter spent at least 20 min finding an alternate site for us; without him, this would have been a very frustrating experience.

Kathleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerney W.  |  Overall Experience 
Rating:
5.0

I had had a horrible day trying to move and this facility was so helpful and made my day a little better

Susan S.  |  First Impressions 
Rating:
4.0

Very happy with services

ANTONIO D.  |  Overall Experience 
Rating:
5.0

Staff was friendly!

ARTHUR R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P.  |  Overall Experience 
Rating:
5.0

Great

Emily G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
5.0

Mikee was great, very infomative and made my overall experience quite nice.

Micky E.  |  First Impressions 
Rating:
5.0

The uHaul staff was always very helpful and friendly.

gary e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCK V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bud E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARLENE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill R.  |  Overall Experience 
Rating:
4.0

I cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!

JAMES K.  |  Overall Experience 
Rating:
5.0

The gentlemen that assisted me went above and beyond. He represents your company well and should be proud of him

CHRISTINE R.  |  First Impressions 
Rating:
2.0

Too expensive and staff always made me feel unwelcome.

Donald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GINA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SUE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly p.  |  Online Move In 
Rating:
5.0

Staff at this UHAUL location is awesome.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson S.  |  First Impressions 
Rating:
5.0

My spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.

Geoffrey H.  |  Online Move In 
Rating:
5.0

Pricing was significantly lower then your competitors and I appreciate it.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  First Impressions 
Rating:
5.0

Haley and Mike are awesome! So friendly helpful and extremely professional!! I was going to move out a long time ago but the real reason is because of them ...I did downsize because of their customer service ... 5 Stars !!

Denise M.  |  Overall Experience 
Rating:
5.0

A convenient, safe place to store my motorhome, out of the rain, hail and sun. Highly recommended .

Jack M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

Would have liked 24 hour access. Other than that I have no complaints.

carey b.  |  Overall Experience 
Rating:
5.0

Haley was awesome. Answered all my question and very helpful.

JAY P.  |  First Impressions 
Rating:
4.0

Overall good

JOE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dj d.  |  Overall Experience 
Rating:
5.0

Haley is very helpful

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS K.  |  Overall Experience 
Rating:
5.0

Haley was great showing the site and explaining the process. Top notch!!

Mark W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LT Service C.  |  First Impressions 
Rating:
4.0

It is too hard to get someone in the phone. Hire someone to answer the phone. Wait time is ridiculous in this day and age!

Sherry G.  |  Overall Experience 
Rating:
5.0

Staff is GREAT!!! VERY FRIENDLY, VERY KNOWLEDGABLE , !!will use them again and again!!

Dennis H.  |  Overall Experience 
Rating:
5.0

Mikee is one of the best employees. Knows his stuff and is so polite that he makes the experience easy and pleasant.

Stephen K.  |  Overall Experience 
Rating:
5.0

The rental and storage of our furniture was a great experience.

Michael P.  |  First Impressions 
Rating:
5.0

Your associate Tristan was more than fantastic! He was kind, respectful and very helpful. He went above and beyond! My only issue is that they "NEVER" answer the phone. Very frustrating when I was living in Michigan trying to do business from so far away.

WENDY T.  |  Overall Experience 
Rating:
3.0

It would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.

Paula L.  |  Overall Experience 
Rating:
5.0

Enjoyed using our storage unit for 2 years.

Gina C.  |  Overall Experience 
Rating:
5.0

Have used this facility several times and always a great experience.

LLOYD Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsey F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and courteous.

janice m.  |  Overall Experience 
Rating:
1.0

Where do I begin,...the UHaul app indicated a “drive-up,” 24’ storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15’ storages. I should have been given the price of the 24’ storage for both 15’s. Instead, the manager, Haley Radcliff, told me, “I’ll give you the first month rent for free.” Wait—that’s already “company policy,” —so how’s that making it “right” for the customer?” So, nothing was really offered to make it right, nor were the 2, 15’ storages adjacent to each other. I had used the UHaul app to locate a 24’ storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20’ long) which would have fit in a 24’ storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24’ truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26’ truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26’ trucks. Let me explain. I rented a 26’ truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn’t work so I could hopefully get another truck. Well, they didn’t have one available. They willingly made a call to a “higher authority” to get approval to give me a “truck that was either already assigned to someone else or it could have been a “fleet” truck??? - I don’t know. Regardless, they gave me this second truck. Well, this substitute truck had a “Check Engine” light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be “ok” to drive. Still, to have that light come on wasn’t reassuring when you’ve just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn’t leaving me with positive impressions of UHaul right now.

Jack C.  |  First Impressions 
Rating:
3.0

The elevator is far to small for a storage unit. It is very difficult to get large furniture in.

Todd R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Caring Owner, both Gents very professional!!!!!

cathleen t.  |  First Impressions 
Rating:
5.0

Best customer service. Everyone always takes good care of me!

Megan Y.  |  Overall Experience 
Rating:
5.0

The employees were always very helpful and professional.

ANITA S.  |  Overall Experience 
Rating:
5.0

From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!

Brandy G.  |  Overall Experience 
Rating:
1.0

First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.

Martha F.  |  Overall Experience 
Rating:
5.0

We’re very glad for choosing this location The staff were so nice and polite Thank you!

JAMES R.  |  Overall Experience 
Rating:
4.0

If fulfilled everything they offered.

mary d.  |  Overall Experience 
Rating:
5.0

Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.

Robin G P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsey F.  |  First Impressions 
Rating:
5.0

Everyone there was very helpful.

carol h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie F.  |  Overall Experience 
Rating:
4.0

Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!

M Lore M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

woodstock p.  |  Overall Experience 
Rating:
3.0

The elevator was broken 3 times during our stay and the place smells

ANDREW B.  |  Overall Experience 
Rating:
5.0

Jim and Charles are great! I am thankful we chose your facility!

Michelle L.  |  First Impressions 
Rating:
5.0

Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Matthew W.  |  Overall Experience 
Rating:
5.0

Very friendly staff, overall great experience

matt s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james r.  |  Overall Experience 
Rating:
5.0

was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singh

Len S.  |  Overall Experience 
Rating:
5.0

Great customer experience, very friendly staff

matt s.  |  First Impressions 
Rating:
2.0

My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nickolas w.  |  Overall Experience 
Rating:
5.0

Thanks guys for everything!!

STEPHANIE I.  |  Overall Experience 
Rating:
5.0

Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!

SELENE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Boyd H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce R.  |  Overall Experience 
Rating:
5.0

Very helpful advisor. Quick and easy check in.

ROGER O.  |  First Impressions 
Rating:
5.0

The staff couldn’t have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!

Marla C.  |  Overall Experience 
Rating:
5.0

Staff is GREAT!

BRIDGET M.  |  Overall Experience 
Rating:
5.0

All staff are very friendly and helpful. Great to deal with.

Judy M.  |  Overall Experience 
Rating:
4.0

We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.

john e.  |  Overall Experience 
Rating:
3.0

Cost to high. Returned two hours late but still charged for a full 2nd day. Should be prorated

Harry C.  |  First Impressions 
Rating:
5.0

Great location!

LISA F.  |  Overall Experience 
Rating:
5.0

Always very helpful and easy to work with. Great place to rent moving trucks and storage units.

carl r.  |  Overall Experience 
Rating:
1.0

The general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.

Michael B.  |  Overall Experience 
Rating:
5.0

Wonderful and helpful staff. Lots of choices for storage.

John L.  |  Overall Experience 
Rating:
3.0

The price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.

MATT J.  |  Overall Experience 
Rating:
5.0

Great customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.

John L.  |  First Impressions 
Rating:
5.0

Great service!

Kenneth H.  |  Overall Experience 
Rating:
1.0

Dirty, temperature not kept,

Keith J.  |  Overall Experience 
Rating:
5.0

Great experience, all went well.

KENNETH K.  |  Overall Experience 
Rating:
5.0

everyone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. Thank You

Gayle V.  |  Overall Experience 
Rating:
5.0

Temperature during summer is kept a little too warm.

MARLIN T.  |  Overall Experience 
Rating:
5.0

Our moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommend

Nancy E.  |  Overall Experience 
Rating:
1.0

Poor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1800.00 king size mattress and ruined it. I had to take it to the dump. Very angry.

Barry D.  |  Overall Experience 
Rating:
5.0

This location was the best.

Jose R.  |  Overall Experience 
Rating:
5.0

Great experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.

connie s.  |  Overall Experience 
Rating:
5.0

Friendly and professional.

James D.  |  First Impressions 
Rating:
5.0

Got what I needed in a timely fashion from some friendly staff.

KENneth K.  |  First Impressions 
Rating:
5.0

The manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.

Laura H.  |  Overall Experience 
Rating:
2.0

I was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Both Haley and Brian were very professional, friendly and helpful. I highly recommend!

Joann S.  |  First Impressions 
Rating:
5.0

Very nice and excellent

Jeffrey O.  |  First Impressions 
Rating:
5.0

The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.

MICHELE Y.  |  First Impressions 
Rating:
5.0

The team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.

Michael R.  |  Overall Experience 
Rating:
5.0

Great staff! Always friendly and helpful!

Jeffrey H.  |  Overall Experience 
Rating:
5.0

I was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!

ELIZABETH D.  |  Overall Experience 
Rating:
3.0

When we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.

james p.  |  Overall Experience 
Rating:
5.0

Haley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!

Jennifer L.  |  Overall Experience 
Rating:
5.0

Brian was fantastic. I called in a couple of times before I got there. He was extremely helpful, professional, and had such a great attitude. Brian is definitely employee of the year material.

Ida W.  |  Reservation 
Rating:
5.0

James and Haley are very helpful. They set the bar for best in class.

Denice U.  |  Overall Experience 
Rating:
5.0

great experience!

Michael L.  |  Overall Experience 
Rating:
4.0

Good safe clean storage

Frank C.  |  Overall Experience 
Rating:
4.0

Met our needs and was very helpful in assisting me.

NANCY P.  |  Overall Experience 
Rating:
3.0

no prorating a ending lease is a negative so I can't give more than 3 stars

THOMAS S.  |  Overall Experience 
Rating:
5.0

thanks, for your help.

JERYL J.  |  Overall Experience 
Rating:
5.0

Very helpful

Julie S.  |  Overall Experience 
No reviews have been submitted for this location.

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