Customer Reviews for U-Haul Moving & Storage of Hattiesburg

3,575 reviews

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

(601) 545-2551

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FEMINI PATEL 
Rating:
2.0

Customer service

Carlos Hopkins 
Rating:
5.0

Lisa was incredibly knowledgeable and helpful.

Scott Hanberry 
Rating:
5.0

Customer did not leave a comment.

BRIAN JOHNSON 
Rating:
3.0

ordered a moving dolly, with confirmation of having one, when picking up truck, it was not available. I had to go purchase one instead.

Myra Bui 
Rating:
5.0

Customer did not leave a comment.

Alexander Ignatiev 
Rating:
5.0

Customer did not leave a comment.

John Galloway 
Rating:
5.0

Was a great experience

Louis Nuse 
Rating:
5.0

Customer did not leave a comment.

BRIAN SMITH 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dennis 
Rating:
5.0

I was overcharged for gas. I put the gas back where it was but had to drive an additional 10 miles after gassing up because I was assigned a different drop-off location on paper than the one I selected online. This was stop and start in 5:00 traffic in Hattiesburg. I just don't feel that I should've been penalized for an error made on the staff's behalf. The Uhaul was great, employees even better but the online glitches are inconvenient and unacceptable.

Kiara Burrage 
Rating:
5.0

The only issue I had with this rental is that when I was given the rental quote, over the phone, I was not informed about the insurance rate and was surprised at the price difference when I was paying at the desk. Some people are only prepared to pay the amount of a quote provided and get to the desk to pay and not have enough money. That was not acceptable to me at the time but I needed the U-Haul and proceeded with the rental.

LATARSHA POWE 
Rating:
5.0

Customer did not leave a comment.

Donald Davis 
Rating:
3.0

Can't get anyone on phone. Phone forwards to a corporate number. Owner who checked me in just was not very nice. No thank you for your business or anything. I want to tell them the trailer has a leak as my mattress got wet, but phone never gets me to anyone on-site.

Robert Lunceford 
Rating:
5.0

Customer did not leave a comment.

ruby daniels 
Rating:
5.0

Customer did not leave a comment.

BRIAN JOHNSON 
Rating:
5.0

Pick up and return was quick and easy Friendly and helpful Thanks

Louis Nuse 
Rating:
5.0

This location was being ran on a Saturday by the owner because her help was out for the day. She did a great job and her presence on a Saturday shows her dedication to UHAUL. Fantastic Experience.

Brock Stanley 
Rating:
4.0

Customer did not leave a comment.

Lorie Sanford 
Rating:
4.0

Customer did not leave a comment.

Bill Trawack 
Rating:
5.0

nothing, good service.

Wanda Stringer 
Rating:
5.0

lisa has always done well with my installation work... quick, efficient

LARRY MILLER 
Rating:
5.0

Everything was perfect, thank you

Britt Berden 
Rating:
5.0

Customer did not leave a comment.

Odom Rounsaville 
Rating:
5.0

The customer service was great and I would definitely use this location again. The ladies were so kind and sweet 🥰

Jasmine Trotter 
Rating:
1.0

Representative was rude and knew nothing

LaToya Spencer 
Rating:
5.0

The same lady that has helped me with rentals to propane fills at this location, is super helpful and provides great customer service

Curtis Stewart 
Rating:
4.0

Customer did not leave a comment.

Eric Hill 
Rating:
5.0

Customer did not leave a comment.

Jerry Saxton 
Rating:
5.0

The customer service employee that was on duty for the time of my rental and turn in has a exceptionally helpful attitude and friendly personality, very professional.

Dwayne Mooney 
Rating:
5.0

Customer did not leave a comment.

Larry Smith 
Rating:
5.0

Customer did not leave a comment.

William Cooper 
Rating:
5.0

Customer did not leave a comment.

Victoria Rogers 
Rating:
4.0

Trailer had a tail light out

Ira Speed 
Rating:
5.0

Customer did not leave a comment.

Tiffany Ware 
Rating:
5.0

You need more than one person working at this location. Honestly, yesterday, there should have been three or four to handle the flow of customers.

Jeneanne Miller 
Rating:
5.0

Excellent service.

Jamie Hooker 
Rating:
5.0

Customer service was easy as pie. In and put and Mrs Lisa was very nice a patient with me.

katie benoit 
Rating:
3.0

Customer did not leave a comment.

NaRiah Robinson 
Rating:
5.0

Customer did not leave a comment.

Lawrence Carpenter 
Rating:
5.0

Customer did not leave a comment.

Katrina Barnes 
Rating:
2.0

So I’ve used this location a few times before and it’s always a problem when it comes to refunding. There was an argument going on when I got there about a customer being over charged and the worker saying she didn’t have a refund and he didn’t see it in the computer, however another associate walked in and showed him how to go to it. Now today was my return and I sat there maybe 20 minutes for him to look up my info and ask my last name multiple times for him to say I wasn’t in the computer, once he finally found me he said there was no refund which was a lie, I stayed under my miles and turned in 30 minutes before my time; so he had to call the manager and she instructed him on how to get to my refund😒 I say all that to say, it’s the worker not the company. Happy new years

kanelja lindsey 
Rating:
5.0

Interior of the cab was smoke filled and just needed wiping down.Everything else sufficed.

janice moffett 
Rating:
3.0

Customer did not leave a comment.

Eddie Huhn 
Rating:
5.0

The staff was exceptionally friendly, the hitch was installed much quicker than I expected and everything has been perfect. Could not ask for more, excellent experience and will recommend to others.

Iliyan Iliev 
Rating:
5.0

Really easy to check in and drop off. Very helpful staff.

Tara Rockwell 
Rating:
5.0

Had hitch installed Excellent service!!!

John Stickelmaier 
Rating:
5.0

Customer did not leave a comment.

OLIVIA BURKETT 
Rating:
1.0

Have better customer service.

Jakin Wilson 
Rating:
4.0

Customer did not leave a comment.

Steven flores 
Rating:
5.0

NA

DARYL BERRY 
Rating:
5.0

Customer did not leave a comment.

Kayla Hosey 
Rating:
2.0

The truck was damaged all around. Couldn’t even use it because a light was on so was afraid to load it and it break down with all my belongings. So had to use a work truck. The facility didn’t seem to care when I returned it.

Michael Roberts 
Rating:
2.0

Owner of this location seemed like a miserable soul. Won’t be doing business with Uhaul anymore. Mileage rate is ridiculous. Penske has larger truck newer trucks and a quarter of the cost for FedEx contractors. Good luck

Mason Crosby 
Rating:
5.0

I love this location! And their customer service! Sweetest ladies ever! It’s a reason why it’s hard to get a U-Haul here lol! I’m forever grateful when they do have vacancies with their trucks! Thanks again U-Haul Broadway Hattiesburg MS!

Kandis Stewart 
Rating:
4.0

Maybe just more help but all our jobs need that😀

Huelondria Smith 
Rating:
5.0

Customer did not leave a comment.

Jacob Ferguson 
Rating:
4.0

Customer did not leave a comment.

YURI LOCKHART 
Rating:
3.0

The driver side door wouldn’t open. I had to climb out the passenger side door each time while we moved my things. Also, the back tires were low and the lights on the dashboard kept beeping on to air the tires. I’m sure all of this was noticed before renting me the truck. I thought they were inspected after every checkin?! Very dissatisfied and the guy that checked me back had to climb in the truck like I did. Nothing was done to adjust my rate or anything for the inconvenience.

Rosalyn Heard 
Rating:
5.0

Customer did not leave a comment.

AMANDA CARPENTER 
Rating:
5.0

The workers were very helpful and friendly

Cynthia Slaughter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannifer Mark 
Rating:
3.0

Customer did not leave a comment.

Amanda Smithie 
Rating:
5.0

Customer did not leave a comment.

Whitney Smith 
Rating:
5.0

Customer did not leave a comment.

PAULA WESTBROOK 
Rating:
5.0

Customer did not leave a comment.

Amoni Baker 
Rating:
5.0

As always they were great looks like they need more inventory

Clayton Price 
Rating:
5.0

Customer did not leave a comment.

Tyler Graves 
Rating:
3.0

The GM was rude. Maybe she was just having a bad day. Who knows? The other lady was good. The actual truck SUCKED, but it got the job done. U-HAUL is notorious for terrible trucks. Will be going with Penske from now on. I don’t care that it is more expensive.

Christopher Wright 
Rating:
5.0

Customer did not leave a comment.

William Dowd 
Rating:
5.0

Customer did not leave a comment.

Kyle Reid 
Rating:
5.0

Customer did not leave a comment.

John Sholar 
Rating:
3.0

The phone was always forwarded and I had no way of touching base with the location themselves to ensure the Ubox would be available at the time of my appointment. I then stood in line at location for over 45 min to complete the move out confirmation. The location needs more staff.

Amanda Schmidt 
Rating:
4.0

Excellent, friendly and helpful service. Very satisfied with this rental.

DAVID JUDICE 
Rating:
3.0

Not fenced. Alarm system seems to be ignored at times. It is cost effective.

David Gramm  |  Overall Experience 
Rating:
5.0

Everything was great. Very smooth return with no issues.

Stephanie DuBose 
Rating:
4.0

The truck I got did not have a ramp. The truck was hard to find. I wish yall would give people money back for when they add too much gas in the U-Haul

Schlee Barnes 
Rating:
5.0

Customer did not leave a comment.

Laconia Guy 
Rating:
5.0

Amazing customer service would happily recommend to family and friends!

BENJAMIN SMITH 
Rating:
5.0

Staff was extremely helpful. Thought I just needed a trailer, but they advised me the need for a new ball and wiring connector that matched my vehicle. Only needed trailer for a couple hours , it was hooked up correct and safe. The price was extremely fair. Thanks for all the help!

Robert Waits 
Rating:
3.0

Customer did not leave a comment.

Kathy Downey 
Rating:
4.0

Customer did not leave a comment.

Charlotte Price 
Rating:
5.0

Customer did not leave a comment.

kim evans  |  Overall Experience 
Rating:
5.0

Great staff

Rickey Driskill 
Rating:
4.0

Customer did not leave a comment.

Lana Mantooth 
Rating:
5.0

Everyone I encounter was super helpful and kind. Thank you for being so helpful on my first time to rent.

Shelley Shelby 
Rating:
5.0

Very good service

Joan Charrier 
Rating:
5.0

Pleased with everything

MICHAEL FRENCH 
Rating:
5.0

I would definitely recommend this U-Haul store to my friends and family! The staff was friendly and worked quickly to get the job done. I am very happy with this experience!

Jan Drummond 
Rating:
5.0

Customer did not leave a comment.

Glen Roberts 
Rating:
5.0

I was very impressed with Lisa. She presented as experienced and knowledgable about the product I purchased and she installed. I can't thank her enough.

Issac Boose 
Rating:
3.0

I returned the trailer I was told to drop it off at a designated area when I return it. Instead I was told by someone else to back it in at a different location. Wasn’t sure it he worked there did not have a uniform on or a name tag. He just watched me unhooked the the trailer and lift it off the receiver with any assistance. No customer service was provided!

Michael Metzger 
Rating:
4.0

The windshield could have been cleaned of bugs and mess. The staff was wonderful! Love Lisa!!

susan tullos 
Rating:
5.0

Customer did not leave a comment.

Francis SMITH 
Rating:
5.0

Excellent experience with this location - will continue to use in the future!

Kasey L Graben 
Rating:
3.0

N/A

kelly packnett 
Rating:
5.0

I believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it’s unsafe for any employer to be alone in a building after a certain time frame in the day . It’s important to not only hear your customers needs but it’s important to hear the employee . The employee is what make the company strive .

Takiyana Herrera  |  Overall Experience 
Rating:
5.0

Everything was great.

Weston Roberts 
Rating:
5.0

Customer did not leave a comment.

Joseph Pipes 
Rating:
5.0

Nothing. The service was outstanding!

Miranda Fleming 
Rating:
3.0

At times this location seems under staffed and there are longer delays waiting for other customers to be helped than at other locations.

Douglas Chaffin 
Rating:
4.0

I was given a date to come in. I came that date to find out I was given the wrong date. It missed up our plans for that day. It also cost us two extra trips to that location because my husband followed me there because I was told it could take several hours. We were given another day and time. Things worked out well from there.

Debbie Sanford 
Rating:
4.0

Customer did not leave a comment.

Nicole Green 
Rating:
1.0

This move was a NIGHTMARE you promised pick up time and failed to do so this cost me $250 in motel charges, your transportation department can't manage there pick-up times.

tom viner 
Rating:
1.0

The fat white messed the key up in hattiesburg

Sophia Barnes  |  Overall Experience 
Rating:
5.0

Nicest people I've met in a U-Haul facility

Angela Benton  |  Overall Experience 
Rating:
5.0

By far the nicest and prepared people I've met in the 3 other facilities I had to go through.

Angela Benton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Fair  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marilyn Meadows  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tyesha gavin  |  Overall Experience 
Rating:
5.0

I LOVE Everything about being there

vivian gillespie  |  First Impressions 
Rating:
1.0

My couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.

Earica Young  |  Overall Experience 
Rating:
4.0

I had a very good experience renting from this location.

Christopher Buckley  |  Overall Experience 
Rating:
3.0

Staff at desk were not the friendliest kind of standoffish

Stephen Tripp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Smith  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

WILMA MONROE-MONTGOMERY  |  Overall Experience 
Rating:
4.0

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia Travis-mechref  |  First Impressions 
Rating:
5.0

I’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry Rhodes  |  Overall Experience 
Rating:
5.0

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie McAfee  |  Overall Experience 
Rating:
5.0

I was totally satisfied with the service.

Vivian Hills  |  Overall Experience 
Rating:
1.0

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy Mccann  |  Overall Experience 
Rating:
1.0

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony Bryant  |  Overall Experience 
Rating:
3.0

The facility storage was spacious enough to hold all my belongings.

Tiawanna Loper  |  Overall Experience 
Rating:
4.0

Very efficient lady. Thank you Raven Barnes.

Carl Christian  |  First Impressions 
Rating:
4.0

No additional comment

Pat Edquist  |  Overall Experience 
Rating:
5.0

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet Clines  |  Overall Experience 
Rating:
5.0

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA ANDERSON  |  Overall Experience 
Rating:
5.0

N/A

kelly packnett  |  Overall Experience 
Rating:
5.0

Very pleased with entire shipping process.

Cynthia Burns  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Propane

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