Customer did not leave a comment.
MICHA HARPERCustomer Reviews for U-Haul Moving & Storage of Hamilton
(St Rt 4 & High St)
Services at this Location:
Contact Us
25 S Erie BlvdHamilton, OH 45011
(St Rt 4 & High St)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Dosseh Gbeblewou- Rating:
- 5.0
Stay the same
MENZIE BOYKNIS- Rating:
- 1.0
Customer did not leave a comment.
Hannah Linderman- Rating:
- 4.0
Customer did not leave a comment.
Angel Nolasco- Rating:
- 5.0
Excelente lo recomiendo la asistencia telefónica es otro nivel Dios los bendiga
Antonio Castro- Rating:
- 5.0
Excelente
Antonio Castro- Rating:
- 4.0
I love how they provided me with the carts to move my stuff from the truck to the storage area.
amy moore | First Impressions- Rating:
- 1.0
Very poor customer service
Jessica Rogers- Rating:
- 5.0
Customer did not leave a comment.
ALFRED KUSS- Rating:
- 3.0
Customer did not leave a comment.
Kieth Jackson- Rating:
- 5.0
Great customer service.
Laura Johnson- Rating:
- 5.0
Customer did not leave a comment.
Mark Engel- Rating:
- 5.0
The staff was great
STEPHEN HEFFERNAN- Rating:
- 1.0
Stop sending endless and repetitive texts and emails. Why do I need 75 plus emails and texts. Why do I need a reminder every fucking day to fill out this goddamn survey. For fucks sake, if someone doesn't fill out the fucking survey after forty two reminders, then they probably don't want to fill it out. So leave them the fuck alone. You and your company can go fuck yourselves. I'll never do business with you again.
KEITH TAYLOR- Rating:
- 5.0
Customer did not leave a comment.
John Falardo- Rating:
- 5.0
Customer did not leave a comment.
Kevin Flick- Rating:
- 2.0
Small samll smalll
Jay Meyer- Rating:
- 5.0
Customer did not leave a comment.
David Harke- Rating:
- 3.0
Customer did not leave a comment.
James Silveira Jr- Rating:
- 5.0
Customer did not leave a comment.
FRANKLINE TAKWI- Rating:
- 5.0
Our trailer leaked and our stuff got very wet
Diane Even- Rating:
- 5.0
Customer did not leave a comment.
Carla Webb- Rating:
- 4.0
Customer did not leave a comment.
Ronald McFarland- Rating:
- 2.0
It is necessary to carefully check the mechanical condition of the engine before to be rented.
ARMAND TOLENGA- Rating:
- 5.0
Check engine like was on other than that people were nice and it was no hassle to get truck
Nicole Ponder- Rating:
- 5.0
Everything was handled like professionals and went well. Thanks.
Jim Lakes- Rating:
- 3.0
The vehicle was on E. Was stated at quarter of a tank. Had to immediately stop and get gas. Ended up returning with much more gas than when picked up. Threw off my day considerably.
jason crooker- Rating:
- 3.0
The truck wasn’t cleaned out and wasn’t maintained. It pulled hard to the right and wasn’t safe to drive.my daughter complained about it and when i drove it i had the same problem.
michael miller- Rating:
- 3.0
I had an invalid hold on my account that wasted a 1:30 of my time and money. My things didn’t all get moved and I no longer owed anything. Someone didn’t remove the hold
Carmecia Thomas- Rating:
- 4.0
Customer did not leave a comment.
mickey marlow- Rating:
- 3.0
The app us less than user friendly. Mobile check in was useless. The website list the wrong open hours for the location and inaccurate pricing. The staff was helpful and friendly. The truck needs new column bushings for the shifter. Hard to get into gear and keep it there.
Robert Phillips- Rating:
- 5.0
Customer did not leave a comment.
NICOLE CARNEY- Rating:
- 5.0
Made my reservation on-line. Got there early, was waited on promptly, extended my return time, just in case, and was out the door in 10 minutes. Everything went smoothly and efficiently.
Steve Poulemanos- Rating:
- 5.0
Customer did not leave a comment.
Christi Bates- Rating:
- 5.0
I've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.
SUSAN NEWSOME | Overall Experience- Rating:
- 3.0
Mirror on passenger side was very loose. Husband fixed it. Ramp was WAY TOO SHORT AND STEEP for size of truck. Was suppose to help you out by towing a small trailer behind the truck. However, the check in process took way too long and the "rig" was not hooked up. Unfortunately, we were on a tight schedule and could not wait for the tow trailer to be hooked up. My husband had informed the representative of our situation and was assured it would be ready to go when we arrived at the center. Employees were very nice though. We were suppose to have 36 furniture blankets, however we only had 30.
Ken Ward- Rating:
- 4.0
Extra charges and been taken out of my account after a week. Work on that
augustine Osei- Rating:
- 1.0
Supply vans that work and function properly. The uhual I used was absolutely terrible. Couldn’t go over 35mph barely wanted to shift and shifting into reverse was tricky. Definitely not worth $140.00 with gas included in that. I drove 88 miles and charged that? I’ll use hertz next.
Justin Morgan- Rating:
- 4.0
Have trailer person in front an in back of property to help unhook an park trailers
Rex Boomershine- Rating:
- 3.0
They didn't give me a receipt. I had to call in and get a receipti, don't like that.
Shelia Domineck- Rating:
- 5.0
I was told I could pay cash or with my chime card but when I got there they said I could not use either. Then when I was paying it gave the option to pay with cash. I just wish the payment part was very clear and to the point instead of being told so many different things. Other than that it was a great experience
Rikki Hollowell- Rating:
- 4.0
The rep at the store was very efficient and got me In and out in a timely fashion. Great customer service
Michelle Brune- Rating:
- 5.0
Well I managed just fine but had it been my friend picking up the truck well the spot it was in not ideal for anyone. When it's in a tight spot an employee need to offer or just go and pull the truck out for customer. Imm sure they would have if asked to do . But you asked. The closer easier ones to get out apparently were almost empty of fuel so I was grateful I didn't ha e to go get gas this time as I had to a time or two before. Everything else was great
Susan Messer- Rating:
- 5.0
Everything was all good
ALONZO WELLS | Overall Experience- Rating:
- 5.0
Delivery of UHaul rental equipment. Thank you.
Paul Underwood- Rating:
- 5.0
My usual location. Always very helpful.
David LaFleche- Rating:
- 3.0
Customer did not leave a comment.
Angela Hatfiedl | Online Move In- Rating:
- 1.0
Check your vehicles more often. I spent over 100.00 and had worst exp ever. I want my money back!!!
Sherry Sageser- Rating:
- 5.0
Best experience ever. Great customer service. Extremely friendly, kind and professional. I picked up the van at 8am and dropped off close to 8pm. Two different customer service teams and both were great.
TERESA SPENCER- Rating:
- 5.0
Customer did not leave a comment.
Kevin Rice- Rating:
- 1.0
The equipment was dirty with trash on the floor and the smell of cigarettes. The staff was beyond rude and unfriendly
Chris Stephens- Rating:
- 4.0
Customer did not leave a comment.
ASHLEY SMITH | First Impressions- Rating:
- 5.0
All of the gentlemen, who I had contact with at this location are wonderful individuals. They are very helpful, polite and respectful, and they were willing to go above and beyond it is truly appreciated. If we had more people like them the world would be a better place they all truly deserve a raise.
Raveen Pearson- Rating:
- 5.0
Customer did not leave a comment.
Crystal Rosalind King Bradley- Rating:
- 5.0
Great job
James Walton- Rating:
- 5.0
Customer did not leave a comment.
Valorie Murray | Online Move In- Rating:
- 5.0
The gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful
Diante Byrd | Overall Experience- Rating:
- 5.0
I appreciate the service provided in this location.
Chhatra Khatiwada- Rating:
- 5.0
Good prices, thanks!
Brian Martin- Rating:
- 5.0
Customer did not leave a comment.
Sylvia Frempong- Rating:
- 5.0
Customer did not leave a comment.
Christine Montique- Rating:
- 5.0
Customer did not leave a comment.
David Cooper- Rating:
- 5.0
Customer did not leave a comment.
mary jo stewart- Rating:
- 5.0
Customer did not leave a comment.
Thomas Kodie | Online Move In- Rating:
- 3.0
Staff was very courteous, helpful and efficient.
Jeff Sandor- Rating:
- 5.0
Customer did not leave a comment.
Stephen Thomas- Rating:
- 5.0
Customer did not leave a comment.
Sarah E Creach- Rating:
- 4.0
Customer did not leave a comment.
Edward Baker- Rating:
- 1.0
I received this Uhaul full to the top with garbage and all attempts to contact the store directly failed. The store refunded me but never contacted me and I only found out about the refund through the email receipt that was sent. I was never contacted about my issue.
Kayla Holsinger- Rating:
- 3.0
The truck smelled like cigarettes and i had to drive with the window down while it was raining.
Latrisha Archie- Rating:
- 5.0
Customer did not leave a comment.
SUSAN ROBERTS | Overall Experience- Rating:
- 4.0
I rent there all the time and they always take care of me.
mickey marlow- Rating:
- 1.0
Customer did not leave a comment.
VICTORIA ULIZIO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN GRANDA- Rating:
- 5.0
Super friendly. Easy pick up and drop off.
Eric Osborne- Rating:
- 5.0
Austin, the GM, was awesome. Sincere, polite and helpful. There are UHaul locations closer to where I live, but I will always drive past them to get to this location.
Susan Harris- Rating:
- 5.0
Customer did not leave a comment.
Bonnie Brown- Rating:
- 5.0
Customer did not leave a comment.
Brenda Mcvey | Overall Experience- Rating:
- 5.0
This is the only Uhaul I'm the area I will rent from.
Jackie Highlander- Rating:
- 4.0
Customer did not leave a comment.
Charles Jones- Rating:
- 5.0
Thanks so much Austin for the assistance and education on self storage sizes. You rock!
MICHAEL WEBB- Rating:
- 5.0
Customer did not leave a comment.
Marietta marchena- Rating:
- 4.0
Customer did not leave a comment.
DAWSON SMITH- Rating:
- 5.0
Not much, I used them a year ago and again now. Fast to secure a small box-van; quickly available; charges well explained, quick return/check-in, corrected invoice. Perfect - great job
DAVID HOEKSTRA- Rating:
- 4.0
Customer did not leave a comment.
George von Gostomski- Rating:
- 5.0
The manager was the only person working this morning. He did a top-notch job, but he needs help. The store was clean, as was the truck. This man deserves more than what he is probably making.
Eric Woltz- Rating:
- 5.0
Not sure of the gentleman's name that helped me, but he was awesome. Excellent addition to your organization. Professional and courteous. The reason I will come back.
Daniel Watchorn- Rating:
- 5.0
None
Timothy Morris- Rating:
- 5.0
Customer did not leave a comment.
Lillian Esteban- Rating:
- 5.0
Customer service was great, truck was clean and had a full tank on pick up.
elizabeth combs- Rating:
- 2.0
I felt very blindsided by the price. Big 19.99 on the side and it seems poorly communicated all the fees and other things involved that make it more than what's advertised.
James Bowling- Rating:
- 5.0
Customer did not leave a comment.
Joeseph GROH | Overall Experience- Rating:
- 5.0
Brakes failed while driving and gear shifting very erratic, often failing to shift appropriately. Near wreck with another vehicle when braking failed. Staff very courteous and concerned about my experience. Would recommend staff periodically drive vehicle to avoid these problems before just renting out truck for customers to experience near-hazardous problems! A wreck or bodily damage is too late to identify problems as fee, insurance purchased and mileage should cover guarantee of a safe and operating vehicle. This is my 2nd experience with uhaul problems in recent months and I have used uhaul frequently, for years!! Same location…
darcel bolser- Rating:
- 3.0
He could’ve been a little nicer at drop off
Michael Smith- Rating:
- 3.0
Customer did not leave a comment.
Jenny Franer- Rating:
- 5.0
Customer did not leave a comment.
David White- Rating:
- 4.0
Customer did not leave a comment.
JASON PEPPERS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brian Wagner- Rating:
- 5.0
Customer did not leave a comment.
Denise Lipscomb- Rating:
- 5.0
HELP WAS LIMITED. i DON'T KNOW IF THEY HAD PEOPLE OFF OR CALLED OFF THAT DAY BUT EVENTUALLY GOT EVERYTHING DONE.
Klaus Giese- Rating:
- 5.0
Customer did not leave a comment.
Kevin Flick- Rating:
- 5.0
Customer did not leave a comment.
Zhenyan Chen- Rating:
- 4.0
Customer did not leave a comment.
Destinee Maly- Rating:
- 5.0
The store was very nice and clean and well stocked. The employee that help us was informed let us know everything we needed to know.
Teresa Proffitt- Rating:
- 3.0
Was given the wrong trailer number at pick up wasn’t told till I returned it
Clifford Thompson- Rating:
- 3.0
more help
Paul Rybolt- Rating:
- 3.0
Customer did not leave a comment.
Mike Brossart- Rating:
- 5.0
The morning crew and afternoon crew were so helpful! But they need help!! They have a great customer base - the store was packed! But it takes time to process everyone through. Hire, hire, hire!! :)
Sheri Hornsby- Rating:
- 5.0
Customer did not leave a comment.
Scott Boldman- Rating:
- 5.0
Customer did not leave a comment.
Roy Hord- Rating:
- 5.0
Customer did not leave a comment.
Ryan Spaulding- Rating:
- 4.0
When I dropped it off the young man knew I was waiting in the drop off site but ignored me 3 times.
Allison Baker- Rating:
- 1.0
There was mouse dropping in my unit. They destroy my belongings when they took all my items out.
KEVIN MCKINNON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NADIA PEREZ | First Impressions- Rating:
- 5.0
We had a wonderful experience, the people there were very helpful and friendly.
thomas chauvin | Overall Experience- Rating:
- 3.0
Still waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..
Angela Mumphrey | Online Move In- Rating:
- 3.0
The entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.
MAUREEN BRAMAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carole Allen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ryan Kreiser | Overall Experience- Rating:
- 1.0
Had to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs
MARCEL ALLEN | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
michael mccracken | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lucia Ocampo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Allison Falk | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Bonnie Glaze | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Charlotte Grishom | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
bill tillett | First Impressions- Rating:
- 1.0
The owner was horrible. I will NEVER rent from this location again!
Latisha Cochran | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline Brown | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DORNETTA ARNOLD | First Impressions- Rating:
- 3.0
Nice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better
BRITTANY EVESLAGE | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
John King | Overall Experience- Rating:
- 5.0
The staff was very very helpful an friendly an very very professional
Ruby Cano | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charlotte Grishom | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANGELA RANDOLPH | Overall Experience- Rating:
- 5.0
outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .
NEIL WELLNER | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
samuel bush | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Dungan | Overall Experience- Rating:
- 4.0
Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.
Akil Babb | First Impressions- Rating:
- 2.0
There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor
Autumn Keyer | Online Move In- Rating:
- 4.0
I'm satisfied with the facility
STEPHANIE JONES-KISER | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
KIMBERLEYR COOPER | First Impressions- Rating:
- 2.0
I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.
SHERRI BALES | First Impressions- Rating:
- 5.0
It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.
Rachel Weakley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lucinda Combs | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Patty Fields | First Impressions- Rating:
- 5.0
The storage unit facility is too hot there should be some type of venolation in there....
Sharon Bailey | First Impressions- Rating:
- 5.0
So far so good. Haven't moved in yet but hoping it will go great
Chantele Davis | First Impressions- Rating:
- 5.0
Very professional and excellent service from management and staffing.
John Fannin | Overall Experience- Rating:
- 3.0
I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it
Ernessa Taylor | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
vicky lawwill | Overall Experience- Rating:
- 1.0
Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.
Brandon Carter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
katrina hall | First Impressions- Rating:
- 5.0
The storage experience was great from start to finish. Would highly recommend.
Carl Wilt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marquita Jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LADONNA BATES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karen Lewis | Overall Experience- Rating:
- 2.0
There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.
Patricia Radabaugh | Online Move In- Rating:
- 1.0
Customer did not leave a comment.
kenneth deborde | Overall Experience- Rating:
- 1.0
Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.
Samantha Howell | Overall Experience- Rating:
- 3.0
The insulation on the ceiling was falling in on my belongings.
Terri Meyers | Overall Experience- Rating:
- 1.0
Something weird going on in this place 🤔
cristy martinez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
falisha smiley | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Wilson | First Impressions- Rating:
- 5.0
Good deal
mike rockhold | Overall Experience- Rating:
- 5.0
Staff quite friendly and helpful.
Mike Mayer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gary McIntire | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shari adams | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Artrese Payne | Overall Experience- Rating:
- 5.0
He was super great with everything.
dottie baker | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Stepheny Higgenbottom | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DEBORAH THOMPSON | Overall Experience- Rating:
- 4.0
Great facilities. It was my first experience and the Hamilton staff members were awesome
Lee Perkins | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Alexander Ip | Overall Experience- Rating:
- 1.0
They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.
bernie whitson | Overall Experience- Rating:
- 1.0
Horrible manager at the Hamilton Ohio location
JASON BOWLING | Overall Experience- Rating:
- 1.0
If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.
CHRISTY HAWLEY | First Impressions- Rating:
- 5.0
Great experience
Kwashie Kudeka | First Impressions- Rating:
- 5.0
Five stars
Angel Nolasco | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Shawana Chapman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Franco | Overall Experience- Rating:
- 4.0
Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.
ROBERT PARKER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kristin Kendel | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sheryl nash | Overall Experience- Rating:
- 1.0
I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.
Brett Hamm | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jocelyn Luke | Overall Experience- Rating:
- 1.0
The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees
Theresa Sloane | Overall Experience- Rating:
- 5.0
Convenient
sheryl nash | First Impressions- Rating:
- 4.0
All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.
Thomas Broderick | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
James Brooks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEVIN THOMAS STEEL | First Impressions- Rating:
- 3.0
The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.
Brittany Bochard | Overall Experience- Rating:
- 4.0
The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well
Benjamin Morgan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shephan chriqui | Overall Experience- Rating:
- 5.0
I appreciate all the help you provided in the last year.
ELIZABETH EMERSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jayson Deroseau | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
phylis tenkotte | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Casey Wilke Hammond | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Edward Keating | Overall Experience- Rating:
- 4.0
This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.
luke howell | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Edward Keating | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
gary mcneal | Overall Experience- Rating:
- 3.0
My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!
Christy Short | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karl Thomas | Overall Experience- Rating:
- 5.0
I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you
janae jackson | Overall Experience- Rating:
- 5.0
Very efficient and helpful
jacquelyn coffey | First Impressions- Rating:
- 4.0
No issues at all
ryan johnson | Overall Experience- Rating:
- 1.0
First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck
Deana George | First Impressions- Rating:
- 5.0
Been very helpful when I move in and out
Khadidatou Diallo | Overall Experience- Rating:
- 4.0
I tried calling many times to cancel my storage but kept getting the central line
James Rausch | Overall Experience- Rating:
- 5.0
Excellent service. Patient and courteous...thank you!!!
shirley winkler | First Impressions- Rating:
- 5.0
The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt
CRAIG SCHMIDT | Overall Experience- Rating:
- 5.0
Friendly staff and well maintained vehicles as well as the storage areas.
alva napier | Overall Experience- Rating:
- 5.0
Always use this storage company, I absolutely loved it.
Crystal Zavala | Overall Experience- Rating:
- 3.0
The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.
debroah jones davis | Overall Experience- Rating:
- 5.0
Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.
David Seeger | Reservation- Rating:
- 5.0
Love those guys. So helpful every time I rent a truck or van. Great storage too!
Wendy Schlensker | Overall Experience- Rating:
- 1.0
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SARA OWENS | Overall Experience- Rating:
- 5.0
Excellent facility and staff.
Elizabeth Barnett | Overall Experience- Rating:
- 3.0
could definitely use some more counter help
Amy Harding | Overall Experience- Rating:
- 5.0
Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.
DONALD RODEN | Overall Experience- Rating:
- 4.0
The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. Thank you
Donna Capella | Overall ExperienceAdditional Services at this Location
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