Stay the same good service
Ali OsborneCustomer Reviews for U-Haul Moving & Storage of Hamden
(Merritt Pkwy-Exit 60)
Services at this Location:
Contact Us
1685 Dixwell AveHamden, CT 06514
(Merritt Pkwy-Exit 60)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Great team, very positive experience. Fast but thorough, friendly and respectful.
Walter bradley- Rating:
- 5.0
Customer did not leave a comment.
shirley southerland- Rating:
- 5.0
Customer did not leave a comment.
Stephen Swett- Rating:
- 5.0
I arrived 5 minutes before closing - and the attendant stayed so I didn't have to do late drop-off
Marianne Seggerman- Rating:
- 5.0
Customer did not leave a comment.
Keith Danzy- Rating:
- 4.0
Customer did not leave a comment.
Denese Bellinger- Rating:
- 4.0
Customer did not leave a comment.
CARLOS GARCIA- Rating:
- 5.0
Customer did not leave a comment.
Nicole Riggione- Rating:
- 5.0
Price for the rental is intentionally misleading. Cargo van for a short time in town cost was over $60. Advertising it for $19.95 with added fees mileage, gas purchase is complicated and confusing. Really creates a bad feeling at checkout like you have been taken. Realistically it is 3 to 4 times more
Margaret McHale- Rating:
- 5.0
Customer did not leave a comment.
David Keefe- Rating:
- 1.0
Please read above a few times!
MOHMAD AHMADR- Rating:
- 5.0
I don’t really know what you can do.
Yarrington Downey- Rating:
- 3.0
Customer did not leave a comment.
Brihana Antoine- Rating:
- 5.0
Drop off process was very easy and quick. Went very well!
Carrie Stewart- Rating:
- 3.0
Gas tank was not on full as checked off in paper and it was on 3/4 to full but didn’t realize it until a few minutes after I left. Took a picture but the link had already expired. Agent wouldn’t accept the photo as proof and charged an extra $9.00
Shermaine Edmonds- Rating:
- 4.0
Customer did not leave a comment.
Mary Snyder- Rating:
- 5.0
Customer did not leave a comment.
Djiba Kane- Rating:
- 5.0
Customer did not leave a comment.
Dov Cole- Rating:
- 5.0
Customer did not leave a comment.
Walter Bradley- Rating:
- 5.0
Customer did not leave a comment.
ROBERT MALUK- Rating:
- 5.0
Smooth and easy rental. Great truck. Awesome communication.
Joshua Broderick- Rating:
- 5.0
Never mind improving for the next customer, try improve for the customer that was at hand. The vehicle needed to be clean out on the inside which mines wasn't. it was the only problem I had with the rental this time, other than that everything was great. Thanks!
James Nance jr- Rating:
- 3.0
Customer did not leave a comment.
Eunice Temple | Online Move In- Rating:
- 2.0
The GPS took me to a driveway location where several trucks were blocking the way from easily dropping off the trailer. I realized after attempting to maneuver the trailer and not block the drive that there was a back drive area less visible from the main road after hours.
Raasikh Joseph- Rating:
- 4.0
Customer did not leave a comment.
jane andrews | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia White | Overall Experience- Rating:
- 5.0
Everything was fine no need to change anything just yet!
Maurice Vonbritton- Rating:
- 5.0
Customer did not leave a comment.
JUAN GARDNER | Overall Experience- Rating:
- 5.0
Great customer service.
tywan benton- Rating:
- 2.0
I notified that it's only a fencing above the unit's and birds left droppings and feathers on my personals I was told there trying to take care of the problem but never did I had to clean all my stuff once I got it moved out and bo type of accommodation after I asked about it
Timmothy Hhaynes | Overall Experience- Rating:
- 5.0
Fast and efficient also friendly.....
Adrian Douglas- Rating:
- 5.0
Customer did not leave a comment.
tolja Valentine | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kalid El-Rowmeim- Rating:
- 5.0
Nothing
Joseph Knapp- Rating:
- 5.0
Customer did not leave a comment.
Anthony Yagavone- Rating:
- 5.0
Only issue I had, and it's not the fault of the location or it's staff. Ecauw this rental was from another state and there is not a no smoking policy- but the truck has the heavy stink of cigarette smoke, as do most U-Haul rentals. I'd like to see a no smoking in vehicle policy instituted.
Walter bradley- Rating:
- 5.0
Customer did not leave a comment.
GIANFILIPPO COPPOLA- Rating:
- 4.0
Met the temporary storage needs during a move.
Robert Webb | Overall Experience- Rating:
- 5.0
Staff was polite and helpful. Great experience.
David Hocking- Rating:
- 5.0
Customer did not leave a comment.
Mary Frost | Overall Experience- Rating:
- 5.0
Every facet of the move went smoothly and on schedule. Since this was not a big volume move, we were looking for an inexpensive but secure way to accomplish this task. Uhaul and its moving assistance companies delivered!! Thank you!!
Patricia Loso- Rating:
- 5.0
quick and easy!
Tara Cass- Rating:
- 3.0
Customer did not leave a comment.
Monica Haith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mindy Shaw- Rating:
- 5.0
Nothing keep doing what you are doing!
James Nance jr- Rating:
- 5.0
The entire U-Haul team at the Hamden location is always professional and friendly
Walter Bradley- Rating:
- 5.0
Drop off was super easy. The staff was helpful and friendly. The location was clean and easy to find.
Karen Dilullo- Rating:
- 5.0
Very satisfied with how easy and flexible the experience was.
Joseph Canterino- Rating:
- 5.0
Customer did not leave a comment.
Windy Clayton- Rating:
- 2.0
Rented a cargo van to use for approximately 80 miles. They gave me a van with only a quarter tank of gas. Luckily it was enough. I have never used a rent by the mile service before. No one told me I have to put gas in it before return. Again I’m a newbie. I used 1/8 tank and they wanted to charge me $30. That is a crime! Do better U-Haul. And make sure ur reps have vans properly fueled to begin with and explain the process of return in detail!
Vanessa Bailey- Rating:
- 5.0
Customer did not leave a comment.
Destiny Murphy | Online Move In- Rating:
- 4.0
After going to east haven to pickup my trailer, I was told they couldn’t rent it, wasted 2 hrs. Then I had to drive another 15 miles in the opposite direction to Hamden . The clerk in hamden was professional enough to offer a discount for my troubles. Lot of wasted time but got my job done. Ted
Ted Strickland- Rating:
- 5.0
Customer did not leave a comment.
Roy Mazzacane- Rating:
- 5.0
Thank you for great service
Scot Lang- Rating:
- 1.0
The van smelled like cigarettes. This experience was a health hazard.
Cassandra Mulcahy- Rating:
- 5.0
Customer did not leave a comment.
Mark Bessette- Rating:
- 5.0
Customer did not leave a comment.
Emily McCann- Rating:
- 5.0
Customer did not leave a comment.
CAROL WISKE | Overall Experience- Rating:
- 5.0
Just keep doing what you're doing!
James Nance jr- Rating:
- 5.0
I love everything about Uhual storage from the staff to the facility
Edward Waters | Overall Experience- Rating:
- 5.0
Sometimes one customer can take a longtime making sure enough people are working would help.
RICHARD DRIFFIN- Rating:
- 5.0
Customer did not leave a comment.
Ray Fahringer- Rating:
- 4.0
Did not spend much time here, was advised to leave the vehicle there and I was all set. No issues
domenic savino- Rating:
- 5.0
Customer did not leave a comment.
peter florio- Rating:
- 4.0
Customer did not leave a comment.
Anatar Marmol-Gagne- Rating:
- 4.0
Everything regarding the u-Box was very fine and folks were friendly and helpful, but in the days before the delivery seem to get some confusion on the delivery time and pick up on the same day. But after calls if did work out.
Leroy frahm- Rating:
- 4.0
The young gentlemen that work at this facility were very nice, helpful and always courteous. I appreciated their effort to make sure my needs were met
ROBIN THOMPSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Atkinson- Rating:
- 4.0
Be better organized.
Cheryle Arciuolo- Rating:
- 5.0
Customer did not leave a comment.
alan jackson | Overall Experience- Rating:
- 5.0
Such great staff. I really love this location! Vehicles are immaculate and I love the guys at the front desk, best car rental I've experienced in CT.
Michael Friscia- Rating:
- 5.0
N/A
Frank Green- Rating:
- 3.0
I asked for a pick up at State St in New Haven Ct, 2 days before the rental I was called and told there were NO 10' trucks at that location and they didn't have the resources to get one there... I had to go to the Dixwell Ave. Srore... On 12/21 I drive by State St and there were at least 6 - 10' trucks at the location.. When I asked why, I was told "those trucks had already been reserved"??? I made my reservation 2 weeks prior... Then Zi was told "oh they're only local trucks, you have a one way rental" Maybe you should step up your game an honor the customer's wishes? $2,000.00 I gave you and you can't accommodate me? I will NEVER rent from U-Haul again...
John Conway- Rating:
- 5.0
I have utilize this location on many occasions. Rep are courteous and vehicles are clean and in good condition. Pick up and drops are quick.
saundra strong- Rating:
- 5.0
Customer did not leave a comment.
maria cusano- Rating:
- 5.0
The attendant was very helpful in so many ways.
Harry Antonucci- Rating:
- 3.0
Customer did not leave a comment.
Tim Reigel- Rating:
- 5.0
EXCELLENT BUSINESS, NEVER HAD A PROBLEM..
MICHAEL RICHARDSON- Rating:
- 4.0
Customer did not leave a comment.
Lisa Hooks | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Hawk Ece- Rating:
- 5.0
After a CC mishap, all went well as usual.
Hakan Jackson- Rating:
- 5.0
None at this time.
Laurel Schneider- Rating:
- 5.0
Everything was in place and ready to go except the application so mobile check-in was a no-go. The staff immediately took care of the issue, checked me in and when the truck was returned, checked it in for me! Wonderful, helpful individuals working at that location.
Suzanne Chambers- Rating:
- 5.0
Customer did not leave a comment.
Brenda Rosado- Rating:
- 5.0
Customer did not leave a comment.
Daniel Claflin- Rating:
- 4.0
Mae sure the vehicle has at least a half tank of gas in it. My vehicle ran pretty well but it had loose wires hanging from under the dashboard.
HananiahCommunit FoundationCorporatio- Rating:
- 5.0
Customer did not leave a comment.
Thuy Sierra- Rating:
- 4.0
Customer did not leave a comment.
ALLISON FURGAL- Rating:
- 5.0
Customer did not leave a comment.
ISAAC THOMPSON- Rating:
- 5.0
Customer did not leave a comment.
James Nance jr- Rating:
- 3.0
The staff is not friendly
Tiffani Smith- Rating:
- 4.0
Keep up the good work
Anthony Turner- Rating:
- 5.0
Customer did not leave a comment.
Thanh Nguyen- Rating:
- 5.0
Customer did not leave a comment.
Jacob Tebes- Rating:
- 5.0
Great customer service from the crew at dixwell ave in Hamden. They are a top notch team
Walter Bradley- Rating:
- 5.0
Customer did not leave a comment.
Thomie Tucci | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David Lister | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
william carbone- Rating:
- 5.0
Customer did not leave a comment.
PATRICIA PHILLIPS | Overall Experience- Rating:
- 5.0
Staff were all great.
Brian Sogol- Rating:
- 5.0
Customer did not leave a comment.
Joseph Bishop- Rating:
- 4.0
Customer did not leave a comment.
Alpher Sylvester- Rating:
- 5.0
Excellent customer service, they went above and beyond
Bruce Smith- Rating:
- 5.0
Customer did not leave a comment.
zina clark- Rating:
- 3.0
Not recommending anything “U-Haul” related to a friend.
Justin Damicol- Rating:
- 5.0
Customer did not leave a comment.
ELISA HUNDLEY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Fred Dibenedetto- Rating:
- 5.0
This is Fraud. I never rented this unit. I told you guys this. Please call the police to report this. I did not rent this unit
thomas edwards | First Impressions- Rating:
- 5.0
Hunter, Hadai, and Sam were very helpful, informative , efficient, friendly!
Elizabeth Ferraro- Rating:
- 5.0
Customer did not leave a comment.
Gregory Welin- Rating:
- 5.0
Customer did not leave a comment.
Jason Cutler- Rating:
- 5.0
Customer did not leave a comment.
Bobby Blue jr- Rating:
- 4.0
Ensure that the mirrors work properly and that each truck has a lock.
Janice Williams- Rating:
- 5.0
Customer did not leave a comment.
Keith Simmons- Rating:
- 5.0
Customer did not leave a comment.
Ramon Villeda- Rating:
- 5.0
Professional quick, easy in and out and helpful.
Jaime Soto- Rating:
- 5.0
Customer did not leave a comment.
Nancy Figueroa- Rating:
- 1.0
Customer did not leave a comment.
JANELLE ROSALES | Overall Experience- Rating:
- 5.0
Good customer service
Hugo Vergara- Rating:
- 5.0
Great location, employees are excellent.
Gary Cisto- Rating:
- 5.0
I was more than satisfied. A very pleasant staff..
Linda Hamilton | Overall Experience- Rating:
- 4.0
Keep it up
ORIENTAL LODGE 6 | First Impressions- Rating:
- 3.0
Bird dropping and dead crickets were found on my belongings when moving out of the unit. Multiple increases in rent, were unexpected. If this was in the rental agreement, it should be highlighted and mentioned when signing. It doesn't feel right that the rent gets increased once you're already moved into the unit and have no choice but to pay it. The notices sent to notify of rent increase site increased cleaning procedures, which in hindsight is even more offensive since i found bird droppings and dead bugs on/in my belongings
Sara Kessler | Overall Experience- Rating:
- 3.0
Just moved in. Can’t really rate the experience yet.
Terre Daniels | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Anthony Smith | Overall Experience- Rating:
- 5.0
very nice and helpful employees, always ready to answer questions and a helping hand.
RIGOBERTO CASTRO-PEREZ | Overall Experience- Rating:
- 1.0
Paid every single month and for some reason my unit always had a second lock on it. So eventually it kept happening and in response to that i stopped paying
Christian Rarick | Overall Experience- Rating:
- 5.0
Ricky was great. Thank you for everything
max cohen | First Impressions- Rating:
- 4.0
I was in the lobby waiting to be attended. Few workers came in and stood behind the counter, I let a few minutes pass by. Then i asked if anyone could please help me with a purchase i made online. The woman in the front had a nasty attitude, rolled her eyes and responded with “no we cannot help you, we are all attending to customers.” I had hoped she would say instead “someone will be right with you or just wait on a bit for us” One of the other employees, tall guy, was very kind and friendly. We asked him several questions as to where is the rental and what’s the process. The next day, my uncle went by himself and needed another storage unit to rent. The same tall man attended him without me being there for purchase which was very time saving for everyone.
Karem Romero | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Michelle Powell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
torquisha mccall | First Impressions- Rating:
- 5.0
For this particular location, there is very little parking for going into the office. Apparently people who rent vehicles leave their personal cars in the few parking spaces adjacent to the office while they are out all day with the rental. Not sure where the employees park. Why don’t you require customers picking up rentals to park their personal vehicles further down in another lot so spaces are left available for customers who need to come into the store?
paul rossi | Overall Experience- Rating:
- 5.0
very nice and helpful employees.
RIGOBERTO CASTRO-PEREZ | First Impressions- Rating:
- 5.0
Associates at the Hamden location were extremely nice and helpful
Jennifer Roman | Online Move In- Rating:
- 5.0
I had one problem. You didn’t have good air. I was storing hair products and the temperature in the storage wasn’t good. Other than that I had great service.
Robin Willoughby-Gales | Overall Experience- Rating:
- 5.0
Your facility was very clean I like that and the staff was courteous and helpful at all over all A good experience kudos to the facility and the team on dixwell Ave..
elijah mcfarlin | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert purcell | Overall Experience- Rating:
- 4.0
I reserved a guaranteed ground floor unit months in advance but I was told none were available when I arrived to store my belongings. It made things more difficult and I was disappointed that I did not receive any warning of the change in availability. Move out was a much smoother experience.
AUDREY CRANDELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael carbone | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEION COOPER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yvette Coronado | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
QIWEN SHENG | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Adam Haliburton | Overall Experience- Rating:
- 4.0
Thank you
angel borrero | Overall Experience- Rating:
- 5.0
I have no issues whatsoever with this Uhaul everyone is very helpful and professional, I definitely would recommend this location to family or friends, thank you .
Francisco Alicea- torres | Overall Experience- Rating:
- 3.0
too expensive!!
STACEY GRIER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Robert Marcavage | Overall Experience- Rating:
- 5.0
Mario was super friendly and extremely helpful. He walked us directly to our storage unit and took care of the check out process with our truck while we unloaded the last of our items into storage. 10/10 experience.
MICHAEL FALZARANO | First Impressions- Rating:
- 5.0
UHaul certainly did serve my storage needs when I needed it . I had easy access to my unit and all was secure.
harolyn ortiz | Overall Experience- Rating:
- 5.0
Matt was very knowledgeable and helpful. Great employee!
Daniel Douglas | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
PAULETTE TRIMBLE | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DIANE ECTON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kamilah Hargett | Overall Experience- Rating:
- 4.0
There was only one incident (break-in) where I was concerned about the safety of my items, but other than that it has been a good experience.
KEVIN STATON | Overall Experience- Rating:
- 5.0
The staff on Dixwell Ave was so helpful !!! I would recommend others who are looking to put things in storage come here they will guide u threw a tuff moment of moving your belongs !!
Justice Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHIRLEY WASHINGTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jermaine Phillips | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LaDonna Bigelow | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sandra Haywood | Overall Experience- Rating:
- 3.0
I booked the storage unit first for one month, then a U-Haul one-way trailer a couple of days later. When booking the trailer, I was informed that rental qualified me for one month free rental on a storage unit, the same size I had just rented a couple of days earlier. I called customer service to see if I could get the one month refunded, giving me the benefit that I qualified for with the trailer rental. I was told no. It is unfortunate that this info wasn’t on the website for the storage unit rental too, and I would have booked both at the same time.
betsy whitfield | Overall Experience- Rating:
- 5.0
Move in date is the 27th not the 20th please correct if at all possible
Lilian Pittman | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
RILEY MACON | Overall Experience- Rating:
- 1.0
Absolutely horrible experience. It should be WIDELY advertised that the Hamden location has no elevator. I got there with an entire truck full of heavy household items, only to find out my unit was on the second floor, and to get up there I would have to carry a huge cart up and hope it didn’t tip/fall down. Luckily the two people at the front desk were very kind and accommodated my concern. But this is a very poor display of service on Uhaul’s part. Extremely disappointed and what a huge inconvenience to have to find an alternative option in a moments notice. I will absolutely not be returning.
RILEY MACON | Online Move In- Rating:
- 5.0
Staff was very helpful and accommodating.
bruce warner | Overall Experience- Rating:
- 5.0
Staff are very professional and knowledgeable I truly appreciated the service they provided to me and my family. Thank you and God Bless
James Outlaw | Overall Experience- Rating:
- 5.0
Pleasant experience
wanda murphy | Overall Experience- Rating:
- 4.0
Employees were very pleasant an polite! Made my life easier to decide on my moving options!
Marie Rizzo | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Annunziata Gambardella | First Impressions- Rating:
- 5.0
I couldn’t find the building/unit from the map. I went to the office and a lovely young lady took me, showed me how to disarm the alarm and showed me the unit,
Diane Gold | Online Move In- Rating:
- 1.0
My Uhaul move out was HORRIBLE. Upon me moving out I discovered that my unit was filled with rat/mice feces and urine and I was unable to bring home my furniture as a result. My items was badly damaged and ruined.
Lashonda Jaynes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Evon Lupo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Evon Lupo | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
lauran tucker | First Impressions- Rating:
- 5.0
Everyone made the transaction quite easy.
William GIBSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Edward Waters | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SAMUEL BRIDGERS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zigquaya Carmon | Overall Experience- Rating:
- 5.0
N/A
Lisa Hooks | Overall Experience- Rating:
- 4.0
Everything was great
Vernessa Horner | Overall Experience- Rating:
- 3.0
We had mice infiltrate our boxes and now are our new home. Need more controls around infestation.
RACHEL FOSTER | Overall Experience- Rating:
- 5.0
None
Jessica Otano | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Ware | Overall Experience- Rating:
- 5.0
Only issue was the card reader. Would take as many as 10 tries to get checked in.
Glenn Mcfadden | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE EDWARDS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Niamani Harmon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Webb | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
John Reckard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dara Pearson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ARACELIS RIVERA | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cynthia JOHNSON | Overall Experience- Rating:
- 5.0
Very convenient for me. 5x10 just the right size for what I needed to do. Thanks, Kevin
Kevin McCarthy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Denise Edwards | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Graciella Toribio Batista | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
TASNIM MUHAMMED | Overall Experience- Rating:
- 5.0
This U-Hall Storage is and has always been very clean compared to some I have seen.
Mildred Corey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TARAH CHERRY | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Lynesha Murphy | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
SHARA BOUVIER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Judah Ellison | Overall Experience- Rating:
- 5.0
I didn’t get the young man’s name that helped me but he was fabulous! I ordered a van and a storage unit for my son on line - I made a mistake on the storage unit and he fixed every for me - he was pleasant and professional
Aimee McLaughlin | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Teresa Gagliardi | Overall Experience- Rating:
- 3.0
The only reason why I'm rating average is because you all are so hard to get to answer the local phone in Hamden. I wish you all were more accessible by phone.
Debra Johns | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maggy Arroyo | Overall Experience- Rating:
- 2.0
I paid in advance for 3 months in May when I got there in august my access card did not work and when I followed was told I owed a balance which was not true. Additionally there was a lock put on my unit for no reason. The clerk was ready to charge me even though i prepaid.
Andrew Duren | Overall Experience- Rating:
- 5.0
Special acknowledgment to Ms. “Shaq” ( cleaning department) it is the cleanest storage facility ever. Your hard work does not go unnoticed. Matt at the front desk is super knowledgeable and explains everything very well to the customers. Most grateful for your dedication. U-Haul and the business manager should acknowledge these essential workers.
Jose Sendra | Overall Experience- Rating:
- 5.0
The hallways are a bit small considering this is a storage facility and people are usually moving with large items such as couches.
Bailey Bestle | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
dramone sykes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judah Ellison | First Impressions- Rating:
- 5.0
Thank you for your services
Estella Matthews | Overall Experience- Rating:
- 5.0
The staff were always friendly and willing to help.
ELAINE HERLIHY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
laquita preston | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gregg Gillette | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Davena Taylor | Overall Experience- Rating:
- 4.0
the key cards did not work
dominic Martindale | First Impressions- Rating:
- 2.0
Asked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn’t even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I’m late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.
Coby Serfass | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SAMMANTHA WRIGHT | First Impressions- Rating:
- 5.0
My experience with uhaul was perfect. The moving process was made so much easier with uhaul’s resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I’ll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I’m even going to invest in UHAL stock. Thank you all for making my move easier.
Tom Mathews | Overall Experience- Rating:
- 5.0
The staff was very helpful
Vernessa Horner | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Pairs Miller | First Impressions- Rating:
- 1.0
The manger Felix , wouldn’t let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn’t even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don’t excuse the fact how he talked to me and how Felix acted.
Pairs Miller | Overall Experience- Rating:
- 5.0
Slight hiccup with storage unit that was fixed quickly and professionally.
Coby Serfass | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jeff Zukin | Overall Experience- Rating:
- 5.0
Great service. Very pleased
dolores STRODE | Overall Experience- Rating:
- 5.0
Keep this way all the times!!
ABRAHAM HERNANDEZ HERNADEZ | Overall Experience- Rating:
- 5.0
Very professional staff. Courteous and helpful.
MICHAEL JAMES | First Impressions- Rating:
- 5.0
Always excellent staff, very understanding, this why i use uhaul.
ROSE JACKSON-CARSON | First Impressions- Rating:
- 2.0
Where is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT
Steven Bauersachs | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Khadijah Woods | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
LISA HOOKS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brianna Watts | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Anita Shakir | First Impressions- Rating:
- 5.0
From the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.
Melissa Ruffin | Overall Experience- Rating:
- 5.0
The manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them
Pamela Suan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
EDWARD HIGGINS | Overall Experience- Rating:
- 5.0
Easy check in and out
MICHAEL ALTHOFF | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Schneider | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Larry Safady | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
REGINA WICKS | Overall Experience- Rating:
- 1.0
Never again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!
ALLEGRA KELLY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yagnaseni Datta | Overall Experience- Rating:
- 4.0
Very dark in the room itself but overall a great experience with very helpful staff!
Giavanna Chirico | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEION COOPER | First Impressions- Rating:
- 5.0
Courteous and helpful Easy to use
Sayed Azizi | Overall Experience- Rating:
- 5.0
None
ABRAHAM HERNANDEZ HERNADEZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nenha Young | Overall Experience- Rating:
- 1.0
This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn’t have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0.43 cents for extra mileage.
Mariel Contreras | First Impressions- Rating:
- 5.0
Excellent service
Lauren O'Brien | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rita Charles | First Impressions- Rating:
- 5.0
The staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.
RITA CHARLES | Overall Experience- Rating:
- 4.0
The only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.
Laura Lawrence | Overall Experience- Rating:
- 3.0
The smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.
Alexis Ligon | Overall Experience- Rating:
- 5.0
I will always use u-haul for my moving needs
MAZATTA MOORE | First Impressions- Rating:
- 5.0
Great experience
derek tournas | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rhonda Tillman | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Marcus Hutchinson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
grace loehr | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Stacee mccall | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Champlin | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Apex Pharmacy | First Impressions- Rating:
- 3.0
I had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.
TIMOTHY HICKENBOTHAM | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Amendola | Overall Experience- Rating:
- 5.0
Staff was super helpful in getting me set up.
Natalie Alvarado | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert Caballero | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elayne Mcneil | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GRace Cole | Overall Experience- Rating:
- 5.0
Very helpful and accommodating. Would definitely recommend this location.
Lauren O'Brien | First Impressions- Rating:
- 5.0
Thanks
Rae Preston | First Impressions- Rating:
- 5.0
The only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6.17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff
Laytisha Collins-Smith | First Impressions- Rating:
- 5.0
Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.
Jenny Baxter | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Bhartendu Pandey | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jeramie Vanhorn | First Impressions- Rating:
- 5.0
There was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.
Alexis Ligon | First Impressions- Rating:
- 5.0
As always, my experience was excellent! The staff was very professional, and extremely helpful.
CHERYL RICHARDSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeff Zukin | First Impressions- Rating:
- 5.0
Representative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service
James Amendola | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
katharine leginsky | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lucie Warga | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matthew Schneider | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Andrew Notarianni | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ARACELIS RIVERA | Overall Experience- Rating:
- 5.0
Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.
Adrienne Daniels | First Impressions- Rating:
- 5.0
We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing
DAVID DESING | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
cerise stanford | First Impressions- Rating:
- 5.0
Staff was always gracious in answering any and all of my questions.
DONNALEE Timmone | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Nick Scott | First Impressions- Rating:
- 5.0
My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.
ROMAN GARCIA DELGADO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Valerie Jamison | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROMAN GARCIA DELGADO | First Impressions- Rating:
- 5.0
I had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!
joseph cue | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph Rini | Overall Experience- Rating:
- 5.0
No complaints except office staff were not wearing masks and had to be asked to don them.
Michael Doppelt | Overall Experience- Rating:
- 5.0
Rep that helped me was very helpful and friendly.
ashley torres vidal | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Gina Michelle Amico | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maryann Patterson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Roxanne Hayes | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
victoria forges | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Fitzgerald Hicks | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ARACELIS RIVERA | First Impressions- Rating:
- 5.0
The staff and facility was great! A little overpriced but it was good.
TYRESE SULLIVAN | Overall Experience- Rating:
- 5.0
Everyone we very helpful and professional and polite, thank you very much.
JAMES AARON | Overall Experience- Rating:
- 5.0
The service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -“and truck rentals. Thanks again
Dashawn Hudson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NOE RODRIGUEZ | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Matthew del Pino | Overall Experience- Rating:
- 5.0
eXCELLENT CUSTOMER SERVICE
Michael Zalt | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Terrence Franklin | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ouffeuwnou samb | Overall Experience- Rating:
- 5.0
The management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.
Gary Meade | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHELLI EASON | First Impressions- Rating:
- 5.0
Very helpful and understanding thank you
rodney cox | Overall Experience- Rating:
- 5.0
Great Location and well run
John Dauria | Overall Experience- Rating:
- 5.0
Consumer services was great and fast
lavias Phillips | First Impressions- Rating:
- 1.0
Dirty storage unit and I refused to move in the unit.
Jillian Knox | First Impressions- Rating:
- 1.0
Communication was horrible, the unit was dirty which is the reason I didn’t move in.
Jillian Knox | Overall Experience- Rating:
- 5.0
Great
Joey's Cake | Overall Experience- Rating:
- 5.0
The Hamden Staff are always polite, helpful and super professional! Thank you!
norma savarino | Overall Experience- Rating:
- 5.0
Awesome place of business.
Tanya Yates | Overall Experience- Rating:
- 4.0
Thank you for making it a first floor unit, this makes moving your things way easier 😀
Jackelyn Porto | First Impressions- Rating:
- 5.0
Reserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.
Michelina Amodio | First Impressions- Rating:
- 2.0
I was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service
John Dauria | First Impressions- Rating:
- 5.0
This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10
Micheal Beamon | First Impressions- Rating:
- 5.0
The staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.
mike jost | Overall Experience- Rating:
- 4.0
This facility worked well for what we needed at the time. Everyone we dealt with there was helpful.
chris brady | Overall Experience- Rating:
- 1.0
I made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?
MASIKA MATTHEW | Overall Experience- Rating:
- 3.0
Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you
Deborah Graham | First Impressions- Rating:
- 5.0
Repeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.
Gary Meade | First Impressions- Rating:
- 5.0
The storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.
Hamardo Sinclair | Overall Experience- Rating:
- 5.0
Joseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life
Chantel Howell | First Impressions- Rating:
- 4.0
When reserving by phone I was told the storage units are prorated, I found out at checkout they’re not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.
Naiska Cheung | First Impressions- Rating:
- 5.0
The staff are very kind and professional. I will recommend this location to my friends and family.
kathleen suggs | First Impressions- Rating:
- 5.0
Very pleasant and helpful staff.
Elizbeth Roman | First Impressions- Rating:
- 5.0
Every thing was great
verona williamson | Overall Experience- Rating:
- 5.0
Matt who helped me was very patient with me in answering all of my questions about setting up my unit
Patricia Madrio | First Impressions- Rating:
- 5.0
We had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!
Emanuel f Ramos | Overall Experience- Rating:
- 5.0
Nice large facility.
Jalal Clemens | Overall Experience- Rating:
- 5.0
Great facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!
elizabeth berk | Overall Experience- Rating:
- 5.0
The only negative was the cost of the rental.
jonathan beauchamp | Overall Experience- Rating:
- 5.0
Thank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.
Jeanette Mannino | Overall Experience- Rating:
- 5.0
Nice place, good customer service.
akilah hall | Overall Experience- Rating:
- 4.0
Grateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.
amelia roderick | Overall Experience- Rating:
- 5.0
Very friendly and helpful staff
frieda hanratty | Overall Experience- Rating:
- 5.0
N/A
MAKARNA ELLIS | Overall Experience- Rating:
- 5.0
This facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Thanks!
TRACY CLOUGH | Overall Experience- Rating:
- 5.0
Staff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.
Curtis Bone | Overall Experience- Rating:
- 5.0
Staff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.
Nichole Deziel | First Impressions- Rating:
- 5.0
The guys that work there was very helpful!
TIFFANY CHILES | Reservation- Rating:
- 3.0
none
cynthia foreman | Overall Experience- Rating:
- 5.0
Everything was wonderful, especially the people. Thanks
Danita Fairley | Overall Experience- Rating:
- 5.0
Making the reservation was easy and Mathew provided me with excellent customer service.
micheal CLARK | Reservation- Rating:
- 5.0
this facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others
Lynette Jordan | Overall Experience- Rating:
- 5.0
Helped us out of a bind when we needed storage in a hurry!
Laura Cryan | Overall Experience- Rating:
- 5.0
The staff is always friendly, helpful, and available!
Elizabeth Anders | Overall Experience- Rating:
- 3.0
I had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.
Sandra Gutowski | Overall Experience- Rating:
- 5.0
We have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!
Mellisa Mullins | Overall Experience- Rating:
- 2.0
The rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.
Shannon Prindle | Overall Experience- Rating:
- 5.0
all good
Sarah Lawson | Overall Experience- Rating:
- 5.0
The staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.
Kevin Barnum | Overall Experience- Rating:
- 5.0
Thanks for the help. Very good service
portia antwi | Overall ExperienceAdditional Services at this Location
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