Customer Reviews for U-Haul Moving & Storage of Haltom City E

10,756 reviews

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820, NW corner of 820/377 intersection)

(817) 581-4546

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820, NW corner of 820/377 intersection)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry Summerlin 
Rating:
3.0

Easy to drop one off.

MARK WILSON 
Rating:
5.0

Customer did not leave a comment.

Robbie Laymante 
Rating:
5.0

Everyone was great and answered all of my questions. Storage facility was clean and well maintained. I was also able to get the first month free! The only thing I didn’t like is how you had to enter your passcode twice on both sides and you only had about 20 seconds to run from one side to the next before it timed out.

Deica Preston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward zuniga 
Rating:
5.0

Customer did not leave a comment.

Dora Mauricio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON MAURICIO  |  Overall Experience 
Rating:
5.0

I believe all the people there do an awesome job

Donna HANKAMER 
Rating:
3.0

I was charged for an after hours drop off fee. Nowhere was it indicated that this would be a charge. If you’re not open, why am I penalized for that? I made a reservation in Keller and it was redirected to here, so I paid an extra $10 for travel charges. I made a reservation for 3pm and it wasn’t available until 6pm. The person who helped us was kind and good at her job, but this was not a good experience.

Scott Pierce 
Rating:
5.0

Location was great, staff was nice, truck was bad.

Nathan Fichtel 
Rating:
5.0

Customer did not leave a comment.

BRENT BOYLE 
Rating:
1.0

Customer did not leave a comment.

Sarah Boothe 
Rating:
5.0

Rental quick and easy. Great personnel. Would recommend to all!!

Benny Greenhaw 
Rating:
5.0

Very easy location to return equipment.

Patrick Greene 
Rating:
5.0

Customer did not leave a comment.

Juan Fuentes 
Rating:
4.0

Customer did not leave a comment.

SIERRA MOORE 
Rating:
5.0

Vehicle was clean but there were definitely signs of needed maintenance

Jose Sancen 
Rating:
5.0

Good equipment

SARAH HALL 
Rating:
5.0

Customer did not leave a comment.

Ranelle Humphries 
Rating:
5.0

Everyone was nice to work with.

Robbie Laymante 
Rating:
4.0

This location is extremely bus, but drop off was a breeze.Be careful going around.north side of because there's no way out and that is difficult with a trailer on attached.

Alex King 
Rating:
5.0

Customer did not leave a comment.

Myron mcphate 
Rating:
3.0

The person at the counter was not very professional and a bit rude . She seems like she hates her job and lacks customer service skills.

Daniela Fernandez 
Rating:
5.0

Great place, lots of equipment to rent, fast and friendly hook up and take off for returns.

David Seely 
Rating:
5.0

Customer did not leave a comment.

Noemi Roberts 
Rating:
5.0

Customer did not leave a comment.

Christopher Norris 
Rating:
5.0

All good!

Terry Smith 
Rating:
4.0

Customer did not leave a comment.

James Hunt 
Rating:
5.0

Great and easy customer service picked up and dropped off same day with U-Haul app no issues super easy thanks guys!!

Nicholas Hendrix 
Rating:
5.0

The whole process went great

Tomas Hans 
Rating:
5.0

Incredible job, fast, friendly service. Installer was awesome and took time to explain everything to me.

COLIN BERGER 
Rating:
5.0

Customer did not leave a comment.

William Jennings 
Rating:
5.0

Customer did not leave a comment.

Susan Balkcom 
Rating:
5.0

Customer did not leave a comment.

John Mahon 
Rating:
5.0

Customer did not leave a comment.

richard whitson 
Rating:
4.0

Customer did not leave a comment.

Johnny Piano 
Rating:
5.0

Customer did not leave a comment.

christopher dang 
Rating:
5.0

Location and reps were great. But please note the U-Haul App needs serious work. App kept crashing while i was returning the unit to the location, I couldn't upload the photos it asked for. I cancelled the check-in and tried to rerun it but it ended up completing the check in without the phots. So I took photos on my phone for my protection.

Elena Perales 
Rating:
5.0

The manager was very kind, he checked me in and out. And the employees were very helpful

Jeswin Sohal 
Rating:
5.0

Customer did not leave a comment.

Katharine Daugherty 
Rating:
5.0

Customer did not leave a comment.

William Blackwood  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

khatim ibrahim 
Rating:
5.0

Quick and easy return

Penny Guimaraes 
Rating:
5.0

Customer did not leave a comment.

tom trimble 
Rating:
3.0

Customer did not leave a comment.

Diamond Echols 
Rating:
3.0

Customer did not leave a comment.

FRANKIE SMITH  |  First Impressions 
Rating:
4.0

nothing at this time.

Anthony HAYWOOD 
Rating:
5.0

Customer did not leave a comment.

Becky Gillentine 
Rating:
1.0

Cashier/ representative ( Veronica) quoted me a 20ft truck for $208 and a 26ft truck for$237 , upon arrival I noticed the 20 ft truck was $268 … I told the other representative what Veronica quote and she said she wasn’t aware… then Veronica appeared and I told her the amounts she quoted me and she didn’t even open her mouth…like why wouldn’t she at least explain… I ended up paying $341 for a truck … this was the WORST EXPERIENCE EVER!!!!! Customer service HORRIBLE!

Dominique Robinson 
Rating:
5.0

David is an excellent CSR!!!

Abby Algiene 
Rating:
5.0

Customer did not leave a comment.

Alicia Cromwell 
Rating:
3.0

Customer did not leave a comment.

ADONIS ROBINSON 
Rating:
1.0

Hire more people

Landon LaPenna 
Rating:
5.0

Customer did not leave a comment.

Paige Robertson 
Rating:
5.0

Customer did not leave a comment.

Ross Lopez 
Rating:
4.0

App failed, had to complete transaction inside. This location is regularly understaffed cause long waits to checkout and check in.

Richard Osborn 
Rating:
4.0

Everybody was great. Aside from the drop off when the lady at the desk was angry because I, which I was probably the fourth person in a row, wasn’t sure how the drop off process goes. Guy outside was working his tail off and super friendly. Overall, great experience.

Tyler Spinks 
Rating:
4.0

In out drop off. Fairly quick and easy, even though they appeared pretty busy. E- mail receipts are a time saver.

Charles Cooper 
Rating:
4.0

Charged us for going over the mileage by 2 miles. Did not reimburse us for gas ...left 3/4 of the tank full brought back with a full tank.

Richard Osorio 
Rating:
5.0

Great service from the agent who assisted me. Very professional and helpful.

james kellum 
Rating:
4.0

When renting the trucks, maybe offer a dolly with (of course for additional fees).

Angela Williams 
Rating:
5.0

Customer did not leave a comment.

Zack Gonzales 
Rating:
5.0

Customer did not leave a comment.

Chuen Yong 
Rating:
2.0

Staff are immature. Do not know how to address an adult customer. And they lie

Elva Piper 
Rating:
5.0

When I first got into the truck I rented a 20 foot, the truck was real clean n smell clean Thank you

Lawrance Sandoval 
Rating:
5.0

Everyone went above and beyond to make sure we were taken care of. We had a tire that was low and they happily filled it up with air and made sure we were all set and ready to go.

Deanna Thompson 
Rating:
5.0

No improvements needed. I have been using this location for about 20 years or since its opening. Great staff.

TAMI CARRILLO 
Rating:
5.0

Customer did not leave a comment.

David McCahan 
Rating:
5.0

Los empleados son muy amables y muy atentos felicidades y muchas gracias se los recomiendo

Jose Baracas 
Rating:
5.0

Busy weekend day but it was ran well. Great job at this location.

Anthony Casarez 
Rating:
5.0

Tube un trato muy amable. Excelentes empleados

Jose Domenech 
Rating:
4.0

Customer did not leave a comment.

William Blackwood  |  First Impressions 
Rating:
5.0

The web site was difficult to use.

Shari Altizer 
Rating:
4.0

The on floor staff was helpful. I do think customers should be warned that they have to go through an approval screening upon pick up when using the self pick up feature. Not being aware of this kind of held back my timing on moving. I thought the screening should have either been prior to pick up or I should have been warned so that I could have showed up even earlier.

Alyssa Sepeda 
Rating:
5.0

Wonderful place to do business with

THACH NGUYEN 
Rating:
5.0

Customer did not leave a comment.

Marisela Gonzlaez 
Rating:
4.0

Nothing

Rickey Deckard 
Rating:
5.0

N/A

Paul Palmer 
Rating:
5.0

very happy with Brandon the installer. I have a new BMW X1 and he has been great at making sure I get the best solution for the final fit.

michael welch 
Rating:
5.0

Great experience! Everyone I spoke to was super friendly

Sharon Alexander 
Rating:
5.0

Brandon is an excellent fellow, very knowledgeable as well, and a kind individual.

Gregory DeBaun 
Rating:
1.0

Make sure that the boxes purchased have the correct equipment inside. I purchased a wardrobe box that did not have the metal bar for me to hand up my clothes.

Marshall Hereford 
Rating:
3.0

Customer did not leave a comment.

JOE CARTER 
Rating:
5.0

Jennifer and staff are wonderful! had my unit since 2016. She knows her customers and was always friendly and helpful.

Torre Simms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Moore 
Rating:
5.0

Staff is always extremely helpful and courteous at this location.

SCOTT CONTINO 
Rating:
5.0

Customer did not leave a comment.

Sedrick Harris 
Rating:
5.0

Customer did not leave a comment.

crystal Black 
Rating:
5.0

Customer did not leave a comment.

Arnold Aschenbeck 
Rating:
5.0

Nice staff. Friendly and willing to help. Highly recommend.

Jeffrey Mielke 
Rating:
5.0

Customer did not leave a comment.

SHEILA MOFFETT 
Rating:
3.0

Denton Hwy place is so much better than the Irving Store

Frank Yevak 
Rating:
5.0

Customer did not leave a comment.

Deena Callaham 
Rating:
5.0

Good experience. Very helpful.

George Polite 
Rating:
5.0

Always friendly

David Mark 
Rating:
5.0

Customer did not leave a comment.

AD Meadows 
Rating:
1.0

Be honest

Raymond Campas 
Rating:
4.0

Maybe it was a little things that were the biggest impact. Clean restroom, always being able to get in touch with someone, providing carts to help move things while I’m at their facility, and ready to help and answer any questions anytime I had them.

Bob Schickedanz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLA CHOICE 
Rating:
5.0

Easy going environment with great employees. I had a great experience with the company’s all around care.

kyle lowery  |  Overall Experience 
Rating:
5.0

Make the app a little more user friendly for old guys who are confused by it.

James Shank 
Rating:
5.0

Keep up the good work. Everyone was outstanding.

Sheila Pierce 
Rating:
5.0

They ve attended us very good

Jose Alfaro 
Rating:
5.0

The guys in the garage went above and beyond to help me switch my hitch from a big ball to 2”. I will definitely go back to this location for my future needs

Amy Edwards 
Rating:
5.0

Customer did not leave a comment.

John Gantt 
Rating:
5.0

Customer did not leave a comment.

tamara aron 
Rating:
5.0

Customer did not leave a comment.

rhett Fleming 
Rating:
4.0

App was difficult to use.

Kent Means 
Rating:
5.0

Customer did not leave a comment.

Gary Jenkins 
Rating:
5.0

Great experience and service from these guys when managing a rough long distance move. You guys made a difference. Thank you!

witney moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Hays  |  Online Move In 
Rating:
5.0

Very pleased with service, clean facilities, good location. Have rented twice, from this location, and would gladly recommend this U HAUL to anyone!

PHILLIP GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Hunter  |  First Impressions 
Rating:
5.0

I had an amazing experience! The management and staff was great. Veronica and Jennifer really helped and walked me through the experience! A++++

David Brown  |  First Impressions 
Rating:
5.0

Literally l, the best customer service and rental storage unit experience I’ve ever had in my life… and I’ve had many. Way to go team!!!

Samuel Stolz  |  First Impressions 
Rating:
5.0

Would give the online check in higher rating except for minor issue. Called to setup the complimentary storage for a one way move. Did that over the phone with someone who reminded me it was free and just needed my card on file for the reservation and that I’d get a link to complete the process. The link to complete the process also asked for my card and stated the $149.00 total was due right then. My wife called and we were told that doing the process in person wouldn’t have done that but that doing it online does charge and we’d have to see about the refund once we arrived to the location. We were 7 hours away so by the time we got there they were already closed. Thankfully Dave at Haltom City U-Haul helped us out with that process but ultimately the storage unit was not big enough to fit everything and needed a 2nd unit so spent that money at U-Haul anyways. So a big thanks to Dave at Haltom City for being helpful and patient with us during this move.

Christopher Stallings  |  Online Move In 
Rating:
4.0

Thank you and Merry Christmas Jennifer in Haltom City Texas

rebecca queen  |  First Impressions 
Rating:
5.0

I have been helped by some very nice people there including John. And I think I was helped by a young man named Shelby, very nice.

LATONYA JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Priest  |  Overall Experience 
Rating:
5.0

Excellent service !

cynthia Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zachary walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Mankoff  |  Overall Experience 
Rating:
5.0

It was an excellent choice for the rental truck, storage and price. They were very nice and polite. I would definitely recommend it to family and friends!

Teneta Robertson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Searcy  |  Overall Experience 
Rating:
4.0

Very helpful. Though they accidentally canceled my account, while adding a new unit. Thank goodness your staff was able to fix it.

JAMES FORREST  |  First Impressions 
Rating:
3.0

Overall it was a good experience. 👍🏾

Karen Odom  |  Overall Experience 
Rating:
5.0

Everyone was nice, and friendly very helpful I will definitely be using this facility again thank you all so much. I also want to thank the call center for helping me to get to the right store thank you all. 😊

TRINA WOODARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA MCCRORY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JIMMY ROBERTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wiliam baker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Searcy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN STEVENSON  |  Overall Experience 
Rating:
5.0

Everyone was great from inside to outside … polite, friendly and very helpful.

LATONYA JAMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenton coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA REYNOLDS  |  First Impressions 
Rating:
5.0

A very pleasant experience indeed!

Donna HANKAMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN PEDRIZZETTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Sukhewatna  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul to friends and family. I had to have my lock cut off because of rust I was there for a few years.I went to the office to see if someone could help and a man can’t remember his name came and got it cut off for me.Very helpful .

JANE UNDERWOOD  |  Overall Experience 
Rating:
4.0

I think the storage entrance could use a little work.

DARWIN PITTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER GRIFFITHS  |  Overall Experience 
Rating:
3.0

Everything was great but getting stuck in the elevator was horrible and hot!

Silvia Hernandez  |  Online Move In 
Rating:
5.0

Thanks you for your carncern

Ruth Ware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Underwood  |  Overall Experience 
Rating:
3.0

Staff was great But Manager letter Was Rude Thats the Reason why I'm move my business to another Company U haul is well known name but Thats not a good Reason to treat ur costumer like trash She make me feel that way I pay an advance We the costumer have to clean I think all u want is ju

David Leija  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominic Edlean  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haley Lepley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Dyar  |  Overall Experience 
Rating:
5.0

Friendly professional service.

Joseph Barron  |  Overall Experience 
Rating:
5.0

I suppose got it free and I'm still waiting to here back for my refund.

santana hands  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHYLEEN MANTOOTH  |  First Impressions 
Rating:
2.0

Reserved 1 larger unit, and upon arrival was told, that storage unit size didn't exist and I had to get 2 storage units instead. Very, very frustrating, stressful, and costly.

Belinda Saaranen  |  Overall Experience 
Rating:
5.0

I had rented a storage unit online, went in and realized it was not going to work for what I needed to store. I was frustrated and worried because I had a tow truck onsite with the large toolbox, ready to be moved in. Chase was SO HELPFUL. He searched to see if there were any other units onsite that would work, unfortunately there were not. He called another location up the road and they were able to accommodate the large toolbox. He got all my info transferred over while I headed to the next location. He turned what could have been a not so great experience into an amazing one. I really appreciate the time he took to help me out! And although I didn't really work with anyone else, the other staff members that were helping others, were also so friendly and patient. It is a great group of people that work at this location.

Brandy Rowe  |  Overall Experience 
Rating:
5.0

Everyone at the UHaul on Denton Highway in Haltom City are great. They are friendly and very helpful.

SUSAN BUDD-EDLICH  |  Overall Experience 
Rating:
1.0

The manager was very rude and disrespectful. I would never recommend this location to anyone. I had trouble getting matters resolved with staff, but it was ultimately the managers fault for poor training.

Randy Melton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra chavious  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie Fealy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DARNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya Canales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN BUDD-EDLICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earlene Moss  |  First Impressions 
Rating:
5.0

The manager was truly amazing and the employees were just amazing.

Michelle Bower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericka White  |  Overall Experience 
Rating:
5.0

I cannot praise this facility and staff enough! From the General Manager, counter clerks, and yard men, they went above and beyond to accommodate me. I will definitely recommend and use them again if the need arises!

Ann Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Magraff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Devin Love  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marquaria Brown  |  Online Move In 
Rating:
5.0

No complaints so far

jewel korlu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalyn Brown  |  Overall Experience 
Rating:
3.0

There was the time when the office took me off of auto pay, this happened at least two times. Than charge me late feeds. The office was not very understanding nor the they want to take the blame.

Ernest Bustamante  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Catt  |  Overall Experience 
Rating:
1.0

The most unprofessional people I have ever dealt with.

phillip FOSSEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martavia Harris  |  First Impressions 
Rating:
5.0

Great group of people. They are always helpful and freindly. The girl at the front was super cute and helpful. I dig it!!

Donny Golden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristy Thomas  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. The managers were fantastic, especially the young man "Gio"...he was the best!

Patricia Short  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jose Dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine Briggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Nickson  |  First Impressions 
Rating:
5.0

The staff was extremely polite and patient with me during this experience.

Penny Clanton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Bice  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RANDY WOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquel Starks  |  First Impressions 
Rating:
5.0

I had a nice experience with UHaul. The day I moved out of the unit I had 2 employees go above and beyond. Chris S. and David were tremendously helpful to both myself and my sister. It made a job we were not looking forward to seem much smoother.

Mary Schmenk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alan sexton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Briana Godfrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Lewis  |  Overall Experience 
Rating:
2.0

My rent went up every year I was there totalling 55% overall. Also under cameras And Security fence the catalytic converter was stolen Attitude was oh well this always happens. Very expensive stay there overall

rodger owens  |  Overall Experience 
Rating:
4.0

Good selection of units and appreciated the elevator. Love having indoor climate control unit.

alan sexton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Schwab  |  First Impressions 
Rating:
5.0

They were great at this location I will use them every time

Jordan Talley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Whisler  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience when we originally moved into a unit on December 29th not one member of the staff was able to help us I ended up having to do the rental online in front of them. A week later when we try to gain access to our unit our access code no longer worked. We then had to deal with Jennifer who gave us a card to access storage area. Upon arrival of the unit we were assigned via e-mail we find our units lock had been cut and was left unsecured. Had to go back to Jennifer who was very snide and unapologetic and all she did was tell us it was our fault and we did check in wrong and we had moved into the incorrect unit number. Why on gods green earth would we pick a random storage unit on the opposite side of the building rather the the unit number that uhaul email sent!?! Made the comment that she takes one day off a year and this happens. How is it our fault that we followed what the emails stated and did not receive any help from her side of the counter!?! My experience shows that she is a poor owner/operator and has inept staff if she could not train them to do what appears to be a simple task of a storage check in since they are in the moving and storage business. The only person that had a clue on the day we actually moved in was the housekeeper

Keith Zablocki  |  First Impressions 
Rating:
4.0

While I was there at 3am one of the male workers there helped me move something’s inside of a unit

Rodolfo Robles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john boozer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maury Walker  |  Overall Experience 
Rating:
5.0

The customer service was amazing from all employees I came in contact with, they were professional, down to earth, very helpful and nice. Great customer service!!

tanya redmond  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald turpin  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. The management was accommodating and went above and beyond just a storage rental process. They were attentive to every facet of our moving process, answering questions and guiding us in the right direction with movers, etc.. We could not be happier or more satisfied with the management and staff at this Uhaul location. I WILL highly recommend Haltom City Uhaul. - Special recognition to Jennifer and Detra for all their help with our storage units, truck and trailer rentals and recommendations in getting acclimated to the area. They’re great!

Susie Azmier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia higginbottom  |  First Impressions 
Rating:
5.0

The only bad part of the facilty in my view, is the accessibility. From I-820 E., Exit 19A, then turn Right on to Hwy 377, and then immediately turn Left to enter the facility on the Left side, and have to cross the solid yellow lines, and across the busy Highway. Other than that, All was Well!

LUIS LEBRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elsa Tobias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN HALIBURTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesus garza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Whatkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavelle luster  |  Overall Experience 
Rating:
4.0

Four boxes that were in unit 1119 had gotten wet and dried out during the time they were stored. The damage started from the floor and moved up.

ERIC JOHNSON  |  Overall Experience 
Rating:
5.0

Staff person was very patient, kind and helpful!

Shane Whisler  |  First Impressions 
Rating:
1.0

Assistant manager was a smartass. Asking me if I wanted a ( I’m sorry ) when I was trying to understand the the poor service. I’m sure you have video. I was not being a Karen. You’ll see people collecting pay checks and not striving for customer service. Very disappointed with the lack there of concern. Would not feel my property would be safe stored with a company who’s Managment has these kind of qualities.

aLLEN Bentley  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

aLLEN Bentley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Salgado  |  First Impressions 
Rating:
5.0

You were so helpful thank you very much

demitrius stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendall rambus  |  First Impressions 
Rating:
5.0

Great

Alonzo Lawson  |  Overall Experience 
Rating:
5.0

JENEEN LARMAN. WAS EXCELLENT. PROFESSIONAL VERY FRIENDLY. SHE EVEN DID TWO OF US AT SAME TIME. MULTITASKING, GREAT EMPLOTEE.

Dennis Powers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameka Cook  |  First Impressions 
Rating:
5.0

Excellent Customer service. And the facility itself is clean, and very well maintained.

Antonio Tabora  |  First Impressions 
Rating:
5.0

Friendly helpful staff

dashanie crosby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharlyn tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodolfo flores  |  Overall Experience 
Rating:
5.0

Terrific customer service

Rosalyn Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stevon Joseph  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abigail Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rocio mendoza  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cristal Bayona  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MART GIDNEY  |  First Impressions 
Rating:
5.0

The staff was great navigating me on getting into the storage and also very helpful in me exiting the storage also thank you very much

Clifton Shelton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Lowery  |  Overall Experience 
Rating:
5.0

Jennifer Bramhill was extremely knowledgeable, professional, friendly and accommodating during my whole storage process. Jennifer’s expertise is a definite asset to U-Haul. I commend her for her dedication and would recommend all my friends and family to use U-Haul at her location in Watauga, TX

Harry Van Zandt  |  Overall Experience 
Rating:
2.0

Customer service is very poor, 45 min wait to get key card. Emptied unit and witnessed more than one dissatisfied customer. One in fact yelling about how he was approached outside impeding traffic. Another upset about how it was communicated he was at fault for not reading their policy. Understaffed and poorly trained in customer service. After emptying my unit, I had to wait another 45 mins just to close out my unit. I understand the process I waited on takes more than 5 mins but, almost 2 hours is unacceptable. The tone in the facility was dread after the 10 min mark

MICHAEL TALLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShawn Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannie Berg  |  Overall Experience 
Rating:
4.0

The login and then door opening at 2 different spots is redundant and kinda pointless it seems but otherwise all was good.

JERIC CRAVEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA COMPHER  |  Overall Experience 
Rating:
5.0

Rep on phone was fast friendly and solved my issue.

Michael Soden  |  First Impressions 
Rating:
5.0

One of the better uhaul locations

ASHLEY BEEBE  |  First Impressions 
Rating:
5.0

Love the staffing people

joshua richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BESSIE HENDERSON  |  First Impressions 
Rating:
5.0

I love this place, everyone was so nice.

sheila donahue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Vine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

britton peppler  |  Overall Experience 
Rating:
4.0

TREY AND JENNIFER WERE BOTH GREAT! THEY WORKED WITH ME WHEN I WAS GOING THRU SOME VERY DIFFICULT TIMES IN THE LAST 6 MONTHS. ALWAYS COURTEOUS AND POLITE WITH AN UPBEAT, POSITIVE ATTITUDE! THE ONLY GRIPE I HAVE IS WAS VERY DIFFICULT TO SPEAK WITH SOMEONE AT THE ACTUAL LOCATION. I ALWAYS WAS SENT TO THE ANSWERING SERVICE AND HAD TO WAIT FOR THEIR CALL BACK. OTHERWISE I WOULD TOTALLY RECOMMEND THEM FOR STORAGE NEEDS!

sara bush  |  Overall Experience 
Rating:
5.0

The young man that helped me was awesome

rodolfo flores  |  First Impressions 
Rating:
4.0

Customer service was excellent, especially Mrs. Bramhall. The only drawback was the lines at the counter, but I understand it is the busy season.

Brett Schlee  |  Overall Experience 
Rating:
5.0

Thank you so much for your assistance and all information I needed, hopefully I never need a storage again if I do I know where you are located.

Maria Ortiz  |  Overall Experience 
Rating:
5.0

All was well. Staff was great.

Philip Gastl  |  Overall Experience 
Rating:
5.0

Great customer service.

THUY VY DO  |  First Impressions 
Rating:
5.0

Unfortunately the unit i got isnt a true 10x20 because a 5x5 section in the corner is blocked off with sheet metal. But it was only unit available. Probably something that should be addressed in the future when giving rates. Other than that, Jennifer Bramwell was wonderful:) TY

Michael Zieschang  |  First Impressions 
Rating:
5.0

I had no problems at all. everyone was very nice and helped me. I’ve already recommended y’all.

Janice Bates  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL PARSONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CARPENTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi RUSSELL  |  First Impressions 
Rating:
5.0

Great place and people!

Gabriel Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Hunter  |  Overall Experience 
Rating:
1.0

When I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here

MICHAEL ASHINHURST  |  Overall Experience 
Rating:
5.0

Only downside is we had issues getting our key code to work. But the person in the office helped us out a lot!

MORGAN ROCKWOOD  |  First Impressions 
Rating:
5.0

Jennifer was so kind and helpful. Great team there.

David Mathis  |  Overall Experience 
Rating:
5.0

Good service

Solomon Mama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca mayo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOE RANGEL   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa Renteria  |  Overall Experience 
Rating:
5.0

Jennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.

Veronica Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Torres  |  Overall Experience 
Rating:
5.0

Jennifer was amazing.

David Mathis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica Robinson  |  Online Move In 
Rating:
5.0

Thank u for helpin me yesterday.

CHERTIA MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Nunley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA DELAROSA  |  First Impressions 
Rating:
5.0

Everyone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.

Sylvia Arrambide  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony harris  |  First Impressions 
Rating:
5.0

Wish the cost would come down.

GLENN HAROLD  |  First Impressions 
Rating:
5.0

The staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.

Matthew Macchio  |  Overall Experience 
Rating:
5.0

No coments

Miguel Santiago  |  First Impressions 
Rating:
5.0

They really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff

Maury Walker  |  First Impressions 
Rating:
5.0

My first time using U-Haul storage, will never use another storage facility again.

john ross  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.

Sarah Smith  |  First Impressions 
Rating:
1.0

I moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!

elvis chance  |  Overall Experience 
Rating:
5.0

U-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.

john ross  |  First Impressions 
Rating:
5.0

Jennifer at my location was amazing. I was in a bind, needed storage, and I’m so glad I came. I’d give 6 stars if I could.

nick pearce   |  First Impressions 
Rating:
5.0

Great People

JOSEPH CHANEY  |  Overall Experience 
Rating:
5.0

Great People

JOSEPH CHANEY  |  Overall Experience 
Rating:
5.0

I reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!

PAUL WARREN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JANET PAYNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Ryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA LEVERTON-KELLEY  |  Overall Experience 
Rating:
5.0

This is a convenient, well secured facility.

nikki mcleroy  |  First Impressions 
Rating:
5.0

Everyone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.

Lavera Preston  |  First Impressions 
Rating:
4.0

I do not agree with having to pay for a full month if you don’t need it. You should pro-rate because people move all different times of the month!

Carla Dalili  |  Overall Experience 
Rating:
5.0

Great staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.

Matthew Macchio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN GLENN  |  Overall Experience 
Rating:
5.0

Good job, I especially appreciate your service 👌

WILLIAM JAMES HILL  |  First Impressions 
Rating:
5.0

It was all so smooth..... Thank you so much for your help with our move

Crystal Chavez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Fitzgerald  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JARED GOWENS  |  Overall Experience 
Rating:
4.0

I haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.

Carol Marshall  |  Online Move In 
Rating:
4.0

When I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility

jairus brown  |  First Impressions 
Rating:
4.0

U-haul is a nice and clean place. But two thing I didn’t like was, that it takes me about 20 to 35 minutes to talk to the person there, when I try to call. It’s a long wait just to speak to someone there. And another is that the rates keeps going up every year. I started at somewhere around $95.00 and end up at $139.95 a month and going up again. That’s the reason why I got out. I was there for at least 6 years. Other then that the Place is clean and nice.

DANNY MON  |  Overall Experience 
Rating:
5.0

Detra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.

SONIA CARRASCO  |  First Impressions 
Rating:
4.0

I would say maybe put fresh rodent traps etc out. I had to throw away all my mattress they were covered in rat droppings and urine and holes chewed thru them. Also the did not make it clear that f I would be getting a refund on the two extra months I paid for they we are not using. We left last day of September so Need refund for October and November.

LaVonne Frazier  |  Overall Experience 
Rating:
5.0

Very good and excellent attention 😊👍

JUAN OSORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Kidder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Torres Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED GOWENS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gethswemane Milton  |  Overall Experience 
Rating:
3.0

We were given a storage that was full of stuff and had to wait for them to empty it so we could store ours. This made attitudes challenging after moving all weekend. Parking lot lot needs more direction or lack of. Staff was friendly!!

Donna Anderson  |  Overall Experience 
Rating:
5.0

Gregg was very helpful and knowledgeable, friendly

Dedrick Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Bryant  |  Overall Experience 
Rating:
5.0

I recommend UHaul for all your moving and storage needs. Thanks

Sheila Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Posadas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya larkin  |  Overall Experience 
Rating:
4.0

Sliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.

Cody Reynolds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANA GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rui De Barros  |  Overall Experience 
Rating:
5.0

The guys and ladies there were absolutely amazing .

clinton benton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monessia Conner  |  Overall Experience 
Rating:
2.0

Terrible Door kept coming off chain they never fixed it Impossible to get thru to anyone not even main uhaul number!

pam davis  |  Overall Experience 
Rating:
5.0

Great place great people second time using them

Daphne Franks  |  Overall Experience 
Rating:
4.0

The only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !

MARTIN BENAVIDES MIRELES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUVONNE WILLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina emery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brayton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Salazar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jackie Dieterich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Battle  |  First Impressions 
Rating:
3.0

After witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.

Vallis Wilder  |  Overall Experience 
Rating:
1.0

Could not get into my unit, door was locked, my code was not recognized

cooper wiseman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brower Ladona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Torres Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Howell  |  Overall Experience 
Rating:
5.0

Awesome, hard working, friendly and helpful folks.

Kelley Osborn  |  First Impressions 
Rating:
5.0

Very professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Highly recommend!

Kenneth Brayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trent Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia Thomas  |  First Impressions 
Rating:
5.0

I could have used later hours because I work in the day time . So later at night would have helped some times . It's ok . 👌 love this place ! ❤

patricia brashear  |  Overall Experience 
Rating:
5.0

Amanda was great! Helped with EVERYTHING we needed!

RANISHIA SIMMIONS  |  First Impressions 
Rating:
5.0

All the staff are hard working employees and handle the customers very well

Jacqueline Harper  |  Overall Experience 
Rating:
5.0

Jennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk

John Lusk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jovan starkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS LEBRON  |  First Impressions 
Rating:
2.0

The unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.

Debbie Gordon  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Lisa Dotson  |  Online Move In 
Rating:
5.0

The lady who helped us gave me excellent customer service

Kimberly Diaz  |  First Impressions 
Rating:
1.0

I reserved exterior 10x15 and got there they did not have one. tried to GIVE me a smaller one {2 on 10,10 and the other 5x8 interior. Sorry but when I RESERVE SOMETHING and suppose to guarantee. .the line was out the door. took45 min to get services.

Martha Vandeventer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roneisa Trahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felishia Holloway  |  First Impressions 
Rating:
5.0

Jennifer was the most friendliest person.. I’ve had the opportunity to be around.. and it was for business.. I could only imagine on a personal level... she definitely sets the tone and U-Haul NEEDS her.. customer service is her strong suit..

Danita Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Turk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy Taylor  |  Overall Experience 
Rating:
4.0

Good

Francisco Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOUNFORT AMIEKUMO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon Comer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Groot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHON GILLILAND  |  Online Move In 
Rating:
5.0

she was the only one that really helped me!

pam davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis DeVault  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL KNOX  |  Overall Experience 
Rating:
5.0

Kevin MD Dimitra were excellent. They made me feel at ease.

Terrance Nicholas  |  First Impressions 
Rating:
5.0

Everyone there are some of the nicest people, I ever met and I will refer anyone to go there and do business

Lavera Preston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin Knowles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Hammonds  |  Overall Experience 
Rating:
5.0

I loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.

anita weddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty Pugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarcus Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSS ROVERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amenta Terry  |  Overall Experience 
Rating:
5.0

After mom died, we needed a place in a hurry. Uhaul came through.

William Sanner  |  Overall Experience 
Rating:
5.0

Love it nice people and nice places to put your stuff.

patricia brashear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janaysha Brown  |  Overall Experience 
Rating:
2.0

Could not enter Haltom facility due to 20 u haul trucks blocking entrance had to go home try again next day and my reward for that from u haul was get chatlrged a extra day because late on promise to return time

Kyle Morrison  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Karl Dunkle  |  Overall Experience 
Rating:
5.0

Completely satisfied

Sheila Stokes  |  First Impressions 
Rating:
1.0

The alarm went off every time we went into storage and then a few more times while we were in the storage. The chain on door repeatedly came off and I would have to climb the ladder to fix it. Staff was not helpful

Robert Yeahquo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores witherspoon  |  Overall Experience 
Rating:
5.0

Speedy and friendly

william wilkins  |  First Impressions 
Rating:
5.0

The staff here are super amazing! VERY friendly and helpful! I would definitely recommend them for anyone. Thanks y'all!

Vicki Macchietto  |  Overall Experience 
Rating:
5.0

The ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. Thank you!

Paul Burger-Negron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin Pint  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Wills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Beltran  |  Overall Experience 
Rating:
4.0

Thank you all for keeping me up dated on my storage and I will come back

Mary Piscil  |  Overall Experience 
Rating:
5.0

The customer service was incredible. The employees made everything as simple as possible and the checkout process was effortless. Everyone was kind and helpful. I will be using this location for future storage needs.

Alarius Cooper  |  Overall Experience 
Rating:
5.0

My fiancee and I are moving out of our old apartment. Uhaul has always made it super easy and convenient to do so. The employee that helped us was extremely friendly and we greatly appreciate all of her help.

Colin Knowles  |  First Impressions 
Rating:
5.0

I wasn't sure what to expect but the manager made everything easy. She walked me through all the steps. The customer service was excellent. I was offered a tour and then when I agreed, received an excellent tour with no waiting. I appreciated the manager showing me everything, especially the storage bins, but in a fast and efficient manner so I could get on with my day.

Liz Ramon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Benson  |  First Impressions 
Rating:
4.0

Just wish it was open a little later!

Krista Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YADIRA HERNANDEZ  |  Overall Experience 
Rating:
5.0

Friendly, helpful and efficient staff. Wonderful experience.

william slone  |  First Impressions 
Rating:
4.0

Just felt the cost for the size was high. Everyone I dealt with during my time with U-Haul, was helpful. Thank You!

SUSAN CRUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Baldemar Solis  |  Overall Experience 
Rating:
5.0

The staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.

Susan EDLICH  |  First Impressions 
Rating:
5.0

Management onsite was super. very professional

Scott Haggerton  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Thank you.

debra forrest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Woodman  |  Overall Experience 
Rating:
5.0

Staff was excellent and worked with me to find and effective solution very quickly and without hassle. It was great

Scott Haggerton  |  First Impressions 
Rating:
5.0

Every time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.

Roman Bledsoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Clakely  |  First Impressions 
Rating:
5.0

Very nice staff working there Would recommend this facility to anyone. Thank you

Claudine Seidensticker  |  Overall Experience 
Rating:
5.0

Awesome and helpful staff at this location. Jennifer and her crew are amazing!

Brandon Williams  |  Overall Experience 
Rating:
2.0

I had water damage and had molded clothes shoes and wicker furniture that had to be thrown out. I couldn’t figure out when the items were damaged because I didn’t visit storage regularly.

Karen Smith  |  Overall Experience 
Rating:
5.0

I've been using Uhaul for years. I've always found the staff to be friendly and helpful. I would definitely recommend Uhaul to any of my friends and family. They are ALWAYS busy. But they work very efficient, even when it's extremely HOT or COLD they get the job done...Go UHAUL!!! Keep up the good work...👊😊😁😎

CassandraKay Myrick  |  First Impressions 
Rating:
5.0

The price was great, The service was outstanding I can’t complain

Marcus Smith Sr.  |  Overall Experience 
Rating:
4.0

i wish the sign in process (sign in with code; open door after) was a little more clear, and I would love it if there was 24 hour access, but other than that everything was perfectly fine

Bethany Ivey  |  Online Move In 
Rating:
3.0

The staff were wonderful, helpful and friendly. I would give a five star rating but the access and security system for the storage units has a lot of room for improvement. I came at 8:45PM with my first load. The access gate let me in but an alarm sounded when I removed my lock. I tried to leave but the exit gate kept saying access denied and would not let me out. I called the emergency number on the exit gate twice but no one answered so I left voicemails. I called the police to make sure they weren’t already on their way since the alarm was going off. I eventually ended up having to climb your 8 foot fence in a dress with slippery dress sandals, jump over the other side, open the entry gate, run back to my car and drive it out the entry. You may want to consider adding a security guard during access hours to help out in those types of situations or possibly having a backup emergency phone number posted.

Stacey Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTH HINSON  |  Overall Experience 
Rating:
5.0

Everyone is so friendly 😃 Thank you! 🙏🏽

Thais Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Beltran  |  First Impressions 
Rating:
5.0

Jennifer was a huge help and I thank her for getting us in quickly

Chris Constable  |  First Impressions 
Rating:
5.0

They really care about their customers and treat them awesome!

dawn garibaldi  |  Overall Experience 
Rating:
5.0

I have been dealing with uHaul for many years. But this place was excellent. The people that work there are very helpful and kind. If I should ever need to use them again, I will choose this location.

cobi love  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Julian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Myers  |  Overall Experience 
Rating:
3.0

24/hr access would be better- shouldn’t have to pay $10 more. You are already more expensive than most storage places with similar offerings.

amanda morrow  |  Overall Experience 
Rating:
1.0

Agent took over an hour to setup a simple storage unit rental. The agent was an asst. manager with little knowledge of how to operate the reservation system, and no other agents offered assistance.

LEE MENDEZ  |  First Impressions 
Rating:
2.0

frustration with this place was at a high level. unorganized office procedures atrocious. billed me in error, didn’t get a prorated refund when I closed my unit which I used only 9 days Tried to fix

Rita Jackson  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful.

Roger Cotton  |  First Impressions 
Rating:
5.0

I can't say Thank you enough!! The entire staff really helped me, and showed genuine concern !!! 🤗

Zabrina Woodard  |  First Impressions 
Rating:
5.0

Jennifer and her team are PHENOMENAL! My relocation stretched out over a year and a half, much longer than initially planned, but having my belongings at this location was a blessing! Great team!

Leah Upchurch  |  Overall Experience 
Rating:
5.0

Every single employee at this location was very polite and professional. Jessica (maybe Jennifer) helped me the most and she had so much energy and passion for her job and made my experience! Thanks!

KNOX MARTIN  |  Overall Experience 
Rating:
3.0

When I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location

juanna Dias  |  First Impressions 
Rating:
5.0

Very highly recommended to family and friends.

KAREN SKOCZLAS  |  Overall Experience 
Rating:
2.0

The gates were broken for periods of time. The area for parking was never cleaned.

Mario Alamilla  |  Overall Experience 
Rating:
5.0

Great facility!

charles fisher  |  Overall Experience 
Rating:
5.0

The entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you

Jim Brunick  |  Overall Experience 
Rating:
5.0

The staff is really friendly and helpful

Albert Roman  |  First Impressions 
Rating:
4.0

The manager Jenifer was VERY helpful and VERY VERY nice!!!!!

Chester Mcquerry  |  Overall Experience 
Rating:
5.0

Every employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi

STEPHEN HARDY  |  First Impressions 
Rating:
5.0

Everyone was very helpful. They took the time to help pick out my unit and make sure I was settled.

charles fisher  |  Overall Experience 
Rating:
3.0

Temp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.

Faith Jacquez  |  Overall Experience 
Rating:
5.0

The place was clean and all the employees were exceptional a nice

Dianna F Hays  |  First Impressions 
Rating:
3.0

I like it.

alfonso perez  |  Overall Experience 
Rating:
5.0

David B. Was Very helpful.

Wendy Curtis  |  First Impressions 
Rating:
5.0

Jennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!

Leah Upchurch  |  First Impressions 
Rating:
4.0

Staff was helpful but not so friendly. I don’t expect a lottery attitude but a little more enthusiasm goes a long way

Ray Trevino  |  Overall Experience 
Rating:
4.0

Increasing the rent is just poor business....

Paul Emery  |  Overall Experience 
Rating:
5.0

Very very good

Bill Austin  |  Overall Experience 
Rating:
5.0

Place was great, fare rates and very clean Storages

Charles Avalos  |  Overall Experience 
Rating:
5.0

They were friendly and helpful

Cheryl Box  |  Overall Experience 
Rating:
5.0

Jennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.

Yobany Rodriguez  |  Overall Experience 
Rating:
4.0

Very satisfied with everything

Timothy Linendoll  |  Overall Experience 
Rating:
5.0

None

Christine Webb  |  Overall Experience 
Rating:
5.0

Excellent service and excellent service from contractors that you partner with.

Jennifer Hester  |  First Impressions 
Rating:
5.0

They were very nice and helpful

Cheryl Box  |  First Impressions 
Rating:
5.0

Great experience

Jorge Rodas  |  First Impressions 
Rating:
5.0

My home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.

DEHNA SHAFFER  |  Overall Experience 
Rating:
4.0

The staff was helpful and had me on my way quickly.

Nicole Nagel  |  Overall Experience 
Rating:
5.0

Friendly staff. Check in & return of vehicle was seamless.

Manuel Rubio  |  Overall Experience 
Rating:
3.0

I don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137.90

matthew harrington  |  Overall Experience 
Rating:
5.0

excellent to work with, friendly, efficient, very good experience,

George Harris  |  Reservation 
Rating:
5.0

Had a storage building with them for several years with no issues.

Nancy Van Zandt  |  Overall Experience 
Rating:
5.0

I was treated very well. I appreciate the great customer service.

Gary Priest  |  Reservation 
Rating:
5.0

Thank you so much for your outstanding service and for making sure my stuff is secured.

kato havea  |  Overall Experience 
Rating:
5.0

The building was always clean and I never saw any bugs.

PATRICIA GEORGE  |  Overall Experience 
Rating:
5.0

The entire process, from renting to return was flawless and professional

Oscar Shaw  |  Overall Experience 
Rating:
4.0

Staff was very nice and friendly. All of my needs and concerns were handled in a timely manner

Gerald Haddock  |  Reservation 
Rating:
4.0

The only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.

beth gillette  |  Overall Experience 
Rating:
5.0

None

Wanda Nubine  |  Overall Experience 
Rating:
4.0

Would recommend.

James Bass  |  Overall Experience 
Rating:
5.0

Although they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.

EMILITA MARIN  |  Overall Experience 
Rating:
3.0

Pro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.

Christopher Cervantes  |  Overall Experience 
Rating:
5.0

Thank you for excellent service! I will seek y'all for my future needs in moving/storage.

Marcus Beltran  |  Overall Experience 
Rating:
4.0

Access card was difficult to use, had to swipe several times to open gates.

elizabeth wilkerson  |  Overall Experience 
Rating:
5.0

The staff at the 2 facilities made sure I was set up correctly before I hit the road!

Angela Williams  |  Overall Experience 
Rating:
5.0

Exceptional customer service. Would recommend 10/10

CONRAD FARLEY  |  Overall Experience 
Rating:
5.0

Good experience

Robert Zeisler  |  Overall Experience 
Rating:
4.0

It was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.

Joseph Jimenez  |  Overall Experience 
No reviews have been submitted for this location.

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