Customer Reviews for U-Haul Moving & Storage of Greensburg

Rating:

5.0

Friendly staff always willing to help and providing great service !!! Thanks.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Genuinely helpful and informative. Efficient service. Clean trucks.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I paid for a dolly, which I did not receive. I would like a refund for it please. Thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Staff went above and beyond, in partnership Sara. I was exhausted from lack of sleep the night before, and moving it all in by myself. Sara made me coffee and brought it to me in a cheerful Christmas cup, and even went back and forth again for sweetener and a spoon. One other gentleman backed my car up to the ramp for me. And a third made sure I knew where the restrooms were in the unit. When I finished, it was time for the eclipse and Sara let me stay and watch it on her computer. Great people, great job. Please give them all a well-deserved raise, especially Sara!

Rating:

5.0

Pleasant customer service.

Rating:

5.0

Customer did not leave a comment.

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5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All as expected - on time & no issues. Great staff!

Rating:

5.0

The storage unit I rented was convenient, and well maintained. I was very pleased with the rental.

Rating:

5.0

friendly and prompt

Rating:

4.0

Great friendly service.

Rating:

5.0

Thanks to Wil made experience easy

Rating:

5.0

Customer did not leave a comment.

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5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Nothing. It was a great experience.

Rating:

5.0

I rented a 5 x 9 trailer with ramp. Super cheap at only $33 with insurance! The trailer rolled smoothly and was very well constructed. I drove a combination of back country roads and highway. I have several trailers of my own that were not accessible to me on the day I needed one. UHAUL for the win!

Rating:

5.0

The staff came out quickly to help me through the return/check—out procedure. That was the most impressive U-Haul facility I have seen.

Rating:

5.0

Nothing

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

Very helpful associates when I picked up. The equipment was ready and waiting for me.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

My rental from here was a great experience from start to finish. Will was very friendly and thorough and I would definitely use him again if I had any moving needs. But I hope to never have to move again :-D

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great service

Rating:

5.0

Friendly workers. Very helpful. Great experience.

Rating:

5.0

Not a thing! Great customer service.

Rating:

5.0

I picked up the rental late and was harassed by the main office. Received multiple texts and calls. We were very busy and had multiple issues with the day which caused our delayed pick up. The added calls from UHaul just added more stress to the day. They only need to send one text. It people don’t show up for their rental at their scheduled time they know they risk not getting. One of the messages actually said if I didn’t pick it up in time the next family would be delayed. That wasn’t true because the location wasn’t open the next day so no one would have had the vehicle after the keys were dropped in a night box. Guilt trips don’t work when they aren’t plausible.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

We dropped off after hours but have used them before and have always had a good experience

Rating:

5.0

Will B was awesome and made the whole process easy to understand!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All crew members were professional..kind...andpleasant.

Rating:

5.0

I have used this location many times over the years and have always had a pleasant experience.

Rating:

5.0

good experience, with no problems at all.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The gentleman who helped us was AMAZING! He was very kind, knowledgeable, helpful and friendly! He’s most definitely someone who needs to be recognized as stellar!

Rating:

5.0

Excellent, friendly customer service. Very efficient experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Tried self pickup for the first time. Easy in, easy out. I will use this service from now on. Associates at the front desk were very courteous and accommodating! I will rent from this location again.

Rating:

5.0

Everything was great. Uhaul was clean & great customer service. No complaints! Would recommend 💯%

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

No elevator

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The gentleman who checked me out was amazing as always !

Rating:

5.0

Just a good experience; friendly & efficient! Thank you. Doug

Rating:

2.0

Took multiple calls through automated service until I reached a live person-

Rating:

5.0

All was great as usual!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Bad location with a super small lot. Other than that the experience was great. No hassle pick up and drop off and the clerks were friendly and fast.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I've been with the Greensburg uhaul storage facility for over a year now and I must say that I have never met such great people! The manager there Hass worked with me when issues came up! And will did everything in his power to help me with my problems!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was fast and friendly...excellent service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Good service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Will was very knowledgeable and helpful. We had a very nice experience, thank you

Rating:

3.0

I arrived to pick up a pickup truck, it was not ready for rental in my opinion but I took it as I had something I needed the pickup for. Windshield was iced over and truck covered with snow. No scraper if brush provided. Spare tire was on the truck meaning pressure sensor indicates an issue, real tire in bed was apparently flat, good thing I did need a tire change. On return the comment was a tire was on order. I think spending more might be a safer option, than getting a vehicle that they obviously know has issues but just choose not to tell you about.

Rating:

5.0

The Greensburg location staff were on top of my reservation and had it staged and ready to roll as soon as I stopped in. The staff was present and ready within 1 minute of my return. No complications, no issues. One of the easier locations to rent from.

Rating:

5.0

Friendly customer service as always

Rating:

3.0

Check tire pressure and vehicle maybe even maintenance it

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Just keep doing what you are doing. Great service and friendly staff! Tim Sawyer

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The Rt 30 location in Greensburg is always responsive and very helpful! The front desk Service Agent ("Will") is especially noteworthy for his professionalism and knowledge.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Update your vehicle maintenance with the vehicle maintenance as of tires and the steering wheel

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very efficient picking up and returning trucks. The guys at the counter were very helpful and friendly.

Rating:

5.0

I arrived early and truck was ready to go. No waiting. Thanks for the great service.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Only problem was that I gave credit card info when I placed order and they had no info when picking up the truck, This is the 2nd time this has happened.

Rating:

1.0

Was told one price at a specific mileage and then after returning they said that I almost double that. I have my entire trip on my gps and never came close to what I rented it for. I went to return it after hours and they said to just use the app. The app never showed I rented anything that day and would not allow me to check the truck back in. I tried the QR codes on the door and still nothing. I returned the truck when I told them I would and the rental price nearly doubled. I'm just baffled. That this happened. One thing everyone needs to do is take a picture of the dash before with the milage and fuel levels before they even start the unit and take a picture after they drop it off like I did.. not happy at all with this rental. I'm not going to be renting from this location again.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Bald tires unsafe for wet and snowy conditions

Rating:

5.0

This facility was manned and easy for us to pick up and drop off our rental van. Earlier in the week we lost our reservation at another site because it was not manned and the UHaul app did not function properly, therefore our plans had to be changed. We were very appreciative of the service we received at this location at both pickup and dropoff. The staff members were very helpful and courteous.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The gentlemen in charge was excellent

Rating:

5.0

Great customer service

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Service was excellent. The gentleman checking us out was busy but not flustered. Great multitasker and very pleasant to deal with.

Rating:

5.0

William was very helpful and knowledgeable

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Only downfall is no elevator access to the upstairs storage units😩

Rating:

5.0

Lance was wonderful to work with.He was so patient and explained everything well.

Rating:

5.0

Very good experience

Rating:

5.0

Will Is always friendly and extremely helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

William worked with me after my accident. They are truly a well put together team!!

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Staff was great. Very friendly and helpful. Highly recommend!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everyone was great. Could not have been any nicer !!!

Rating:

5.0

The staff at this location were absolutely incredible and so very helpful given the chaos of our situation. Their compassion and understanding made a major difference and I would definitely recommend doing further business with this location!

Rating:

3.0

The Uhaul in Greensburg has great staff. I would still be renting there, but the corporate level uhaul started to raise my rent on me every two to three months making it an unaffordable option. I understood a yearly increase of possibly a few dollars, but not an increase of even 5 to 10 dollars every few months. Some of us are on a fixed low income and can't afford continually having rent raised on us every few months. I know this was not a local matter, but something that was done at the corporate level. You guys at corporate though tried to make it look like local was raising the rent by slapping the local manager's name and address on every rent increase. I have nothing but respect for William and his staff, but you guys at corporate are dealing him a dirty hand making people think it is him doing the increases. I'm not even mad. I just think you guys at the corporate level are very greedy. That is my opinion. You can't squeeze blood out of a turnip.

Rating:

4.0

Hard to get to anyone by phone. A little annoying

Rating:

5.0

My whole experience with U-Haul was more than satisfactory. I would recommend them to anyone looking for storage , moving truck, or moving supplies. they are tops

Rating:

5.0

Joe Morgan. Was efficient and super helpful and friendly.

Rating:

5.0

I know my important and priceless stuff will be safe at your place , thank you for all your help . Janice a Thomas

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The beginning of this whole adventure was a nightmare. I didn’t know, until the second time I packed up my car and headed to the storage facility to secure my locker that I had to first go to the UHaul truck rental store five miles down the road. Once someone told me that I have to go there to do the paperwork before I could gain access to my locker, everything started to make sense. Even better… while I was at the truck rental store, the attendant realized that she had a locker at that location that I could rent. This facility is way closer to my house so this was fantastic! The only thing that kind of stinks is that my locker is on the second floor and there is no elevator to my knowledge. We carried things up the flight of stairs. Everything was clean and the climate control is nice to have.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Will is great to work with. He is professional, personable and has excellent customer service. I appreciate all the help over the past years moving my sons back and fourth from college and when they graduated to there place I’d their own. Will miss working with Will and his team since I am moving to Florida.

Rating:

5.0

The best people work here. Thank you so much!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Overall, I was very pleased with the service that I received from U-Haul. The trailer was in great shape. I received a free month of storage in a very nice clean and cool facility. Everything worked the way that it was supposed to, which was a relief during a stressful time.

Rating:

5.0

Lance at the Greensburg store was great, very helpful!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The store manager was very helpful

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was good. The only downside was that the only access to my space was to go up steps...but they were wide and easy to navigate.

Rating:

4.0

I am not happy that I could not receive my refund on the day that I canceled my storage space! I was told that I have to talk with a manager. I paid in cash every month. I expect cash in return! Additionally, the phone system is the pits. Trying to get through to an actual person is time con!

Rating:

5.0

A bit pricey but availability was good.

Rating:

1.0

We planned on renting a climate controlled unit from you, but we could not do so as your facility has no elevator. The items we needed to store were large and heavy and could not be taken up the stairs. For the price of your units, I would have expected an elevator. Also, the lack of elevator needs to be listed on your website. I would have rented elsewhere had I known there was no elevator. As a result, I am now on a waiting list for a unit elsewhere while our things sit in our garage.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Considering the computer system was down on Saturday I couldn’t setup right away (I work in Information Technology and fully understand) with the help of William Boske was able to move my items into a storage locker and finalize on Sunday, I live in Philadelphia and couldn’t wait. The staff was awesome and very helpful.

Rating:

5.0

These guys were all great! Willing to help and make sure the customer was taken care of. Thank you so much for all your service and assistance. John

Rating:

5.0

Facility was extremely clean and seemed very secure. I felt very comfortable using this storage space over the past several years. Only downside to the whole experience was that the final month rent is not prorated based on when I closed my account, and I received no credit. Seems a bit unfair.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I was very disappointed that the 10X10 storage space that I reserved by phone was not available when I came in to finalize the arrangements. My oldest son (52) passed away suddenly on September 10th from a heart attack. He was an amazing tattoo artist (Spanky’s Tattoos) and as administrator of his estate, I am responsible for protecting and preserving his art work. I requested a climate controlled area to facilitate this task. Instead, I am in the basement which I was told is heated. Is that the same as”climate controlled)? I am rather disappointed to say the least!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Only complaint is the wait time to talk to someone.

Rating:

2.0

I closed my storage unit early June made a final payment and you all are still trying to charge me for the June, July and August months. Even though I got a confirmation email June 14th saying it was closed

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

William was very helpful. He went above and beyond to assist with situation.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Your staff was great and listened to my complaints about the original pickup in Sharon, Pa UHaul location. I’ve tried to write a written complaint and request money back due to an obnoxious stench and filthy muddy truck that had been smoked in!! Additionally, the truck should have NEVER been allowed to be operated by anyone! I have an incurable lung disease along w/asthma and a severely compromised immune system. That being said, I was the ONLY person able to drive your truck. I requested another truck from the Sharon location and at first, it was due to the horrendous smell and filth inside the truck. The man said it was fine and I wouldn’t be charged for it being dirty but I explained I was gagging after seconds of opening the door! He said to air it out and leave windows down. He claimed he couldn’t release any other trucks and that’s all I could use. Again, all of my complaints are directed to the Sharon, Pa location ONLY! The employees in Greensburg Pa were kind and helpful!

Rating:

5.0

It was nice to have a place bro store my stuff and not worry about anyone messing with it

Rating:

5.0

Easy truck rental . Good storage facility with great service and people.

Rating:

5.0

Fine service

Rating:

5.0

Great customer service!

Rating:

5.0

I really like the location of the storage and staffs there. The only one thing is not perfect is that there is no elevator. I planed to rent a small one, but all of them are on the 2nd floor...

Rating:

5.0

Excellent facilty

Rating:

4.0

The store manager handled my problem very Professionally! I am absolutely pleased and will continue doing business here!

Rating:

5.0

The manager was very helpful and very friendly! He went above and beyond to help us! I think he needs a promotion!

Rating:

5.0

We were very happy with the service we received! The store front was absolutely beautiful, so clean and organized! The manager was absolutely amazing and we were so impressed of his knowledge! 👍😊

Rating:

5.0

The manager, Jason was always very knowledgable and helpful whenever needed.

Rating:

1.0

The staff is incompetent and doesn't accept responsibility for their mistakes. Blaming the customer is pretty bad customer service. There is also no elevator on site & I was forced to buy a Uhaul lock

Rating:

5.0

Facility and service was very good. Will definitely consider using again and recommend to others.

Rating:

5.0

Was treated very professor and am willing to use this service again.

Rating:

5.0

great help

Rating:

3.0

Overall wasn't a horrible experience but I did have mice in my unit on several occasions and the fact that the rent kept going up is why I decided to no longer use your storage facilities

Rating:

5.0

We'd use U-Haul for storage again if the need arises.

Rating:

2.0

I had let my storage unit sit for a couple of years with apartment iteams in it. When I went back for it it was covered in mouse poop. Also a mouse trap was sitting in the Conor it looked like winter.

Rating:

5.0

Jason was a huge help in moving my daughter’s u-box from Augusta GA to Greensburg and then to Pittsburgh.

Rating:

5.0

A big Thank You to the staff at U-Haul of Greensburg! You did a great job in helping me! Sincerely, Ben T.

Rating:

3.0

It took over an hour to check inbecause of off site issues. All parties were professional as issues were resolved. I did mention there was a dead bird in front of the bay door that never was removed.

Rating:

5.0

Great service