Customer Reviews for U-Haul Moving & Storage of Grayslake

4,387 reviews

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Vandergriff 
Rating:
4.0

Customer did not leave a comment.

Theresa McGeary Hill 
Rating:
5.0

Great customer service. Nicest Uhaul I have seen. Clean and well organized.

John Breidenbach 
Rating:
5.0

They were on time at 7 am and were very helpful and knowledgeable as well as reasonably price Great experience!

Frank Mitrick 
Rating:
5.0

Customer did not leave a comment.

Robert Higgins  |  Overall Experience 
Rating:
5.0

Very easy process to get a storage unit, couldn’t have been better.

James Garstka  |  Online Move In 
Rating:
4.0

I paid for a mattress protector and didn't get it. The truck was perfect for most of my things besides some small things that wasn't ready to move yet. It was also convenient to have storage right there and take care of everything online, because I ended up getting a good size unit right by the automatic doors. Was a huge lifesaver.

JORIE HATHAWAY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bradley Feldman 
Rating:
5.0

Customer did not leave a comment.

James Fraher 
Rating:
5.0

Customer did not leave a comment.

BOONKONG KASOUAHER 
Rating:
4.0

Customer did not leave a comment.

Thomas Williamson 
Rating:
5.0

Customer did not leave a comment.

Sargon Hajey 
Rating:
1.0

The stuff was awfully unprofessional

Goran Bazic 
Rating:
5.0

Customer did not leave a comment.

Arnis Svans 
Rating:
5.0

Great job Uhaul! We always have a positive experience with you! Thank you!

Lynn McElroy 
Rating:
5.0

Customer did not leave a comment.

Keith Dettmann 
Rating:
5.0

Customer did not leave a comment.

franklin rebolledo 
Rating:
5.0

I did hear a banging sound when I left the establishment I thought to myself maybe they forgot to put up the muffler hanger and when I got home sure shit my exhaust was hanging off the hanger. It’s an easy process so you just slip it back on the gromet other than that the job was done and very quick time and I’m very satisfied

Michael furlong 
Rating:
5.0

Customer did not leave a comment.

John Link 
Rating:
1.0

The rental charges are irregular format. When putting question to the desk, the peoples start reducing the rent. It is not fairly acceptable. The business must be genuine. I rent the truck for a day and I returned with in a day just used only 6 hours. I walk the next working to make a payment. The rental calculation was not incorrect. I raised the voice, the executive reduced $19.95. The most worst thing is again they haven't made me as paid. So next few days again I have charged with late fees and not used rental charges of 2nd day. The crazy thing I have suddenly raised the compliant. The peoples approached me via chat is not digestible. The chat support told me "you have been charged correctly" my manager is working on your invoice to revert me. waiting for 2 days reply from manager is I'm waving off so and so incorrect charges. is it really good. Needs some attention to business from top managements. Thanks

Santhoshkumar Vijayakumar 
Rating:
5.0

Customer did not leave a comment.

Robert Tropple 
Rating:
5.0

Well managed facility.

STEVE SALZMAN 
Rating:
1.0

Terrible workers and very little concern by employees

John Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Shafran 
Rating:
5.0

Customer did not leave a comment.

Mary Murdy 
Rating:
5.0

Customer did not leave a comment.

RONALD TRODLER 
Rating:
5.0

the two guys who were there to receive the truck were very courteous and helpful.

Harry Frank 
Rating:
5.0

Customer did not leave a comment.

John Link 
Rating:
5.0

Customer did not leave a comment.

Pamela Walton  |  Overall Experience 
Rating:
4.0

The truck was very old. But it was immaculate and had zero maintenance issues. No issues at all. The team working was excellent. Great customer service.

Todd Mann 
Rating:
4.0

Grayslake needed more counter help.

Samuel Pitassi 
Rating:
5.0

Excellent service, especially if you speak directly with the staff. I signed up online and needed to change my reservation and they made it really easy, and provided the special offer for first month free (I had also rented a uhaul van).

Heather McClelland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinicio Paz  |  Overall Experience 
Rating:
5.0

Ran into some issues with my order, but staff was incredible at problem solving and keeping things on track. I'm very happy I choose U-Haul and this locations - I didnt get their names, but thank you

Bill Bonaccorsi 
Rating:
5.0

Customer did not leave a comment.

Michael Sutfin 
Rating:
5.0

Customer did not leave a comment.

Richard Aranda 
Rating:
5.0

Customer did not leave a comment.

gregory smith 
Rating:
5.0

Customer did not leave a comment.

pierre black 
Rating:
1.0

Terrible customer service. Came there with a huge problem. All we needed to do was get a lot cut off one of our units or we would’ve had to drive all the way back to 28 mile distance. The people at Uhaul decided that they were not gonna be able to cut our lock off and they told us we should get a locksmith. In addition, they would not let us borrow the bold cutters to cut it off because of some reason. Instead, they wanted us to drive around with the fully loaded truck to go and buy a new set of bolt cutters and came back to cut our two locks which she would not do. Totally ridiculous and very very very unprofessional. The attendant was talking to someone else when I walked over and decided to stop talking to the other client and asked me what I wanted instead of taking care of one person first. As soon as we told him, we needed him to help us out. He always already started barking. We knew it was 6:45 and he was not gonna stay late. That’s the only reason. Very sad. Very poor employee, and that’s the same person. We’ve had issues in the past when he called to find out where the truck was when we actually had it rented for an entire day and it was only four hours into the rental. He said he was going home and he needed to get back before he left. Again terrible service. Good luck there.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

Maciej Tymkowski 
Rating:
5.0

Keep meeting those standards

WARREN KATI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Wilkins 
Rating:
5.0

Customer did not leave a comment.

Harry Mitchell 
Rating:
5.0

Very friendly and helpful staff.

John Link 
Rating:
5.0

Customer did not leave a comment.

Roger I 
Rating:
5.0

Customer did not leave a comment.

ronald scalet 
Rating:
5.0

Bu far the best Uhaul experience I’ve ever had.

Kenneth Olzewski 
Rating:
5.0

All good!

DENNIS MCBRIDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgett Leanna 
Rating:
5.0

Customer did not leave a comment.

irma potter 
Rating:
5.0

Customer did not leave a comment.

VICTOR DORADO 
Rating:
3.0

Didn’t feel like the owner made an attempt at great customer service. Took the convenient business but didn’t want to deal with a problem that didn’t benefit him immediately… lost future business from me.

Tvrtko Kujundzic 
Rating:
5.0

Was fast and quality

Sergii Tarasov 
Rating:
5.0

Customer did not leave a comment.

Leslie Piotrowski 
Rating:
5.0

Customer did not leave a comment.

Senem Ekiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sergey Fialko 
Rating:
3.0

Customer did not leave a comment.

Kendra Appling-Rounsaville  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindon Martinez 
Rating:
3.0

I feel apprehensive for these comments, but feel they are important. This location was used as a result of the Operations/Scheduling team at U-Haul. We were working with Crystal Lake and were prepared to pick up the truck at that location. Operations changed the location due to Crystal Lake NOT being a one way location. NOT TRUE per the Crystal Lake location! Regardless, we made the 45 minute trip to Grayslake. The vehicle wasn't ready, the trailer was antique at best. The location was understaffed and it took 90 minutes to get the rental completed and us out the door. In addition, rental pads were not provided and we had to go to Crystal Lake to get them. We feel this overall poor performance was a result of the Scheduling/Operation team making it convenient for U-Haul, not the customer.

Kevin Kramer 
Rating:
5.0

Thanks for the great customer service. I appreciated storing my things in a secure and clean facility.

Christopher Gonzalez  |  Overall Experience 
Rating:
3.0

The truck was shifting bad

Randy Collison 
Rating:
5.0

Excellent service, everything was great

LUIS CERVANTES 
Rating:
4.0

Jeremy had messed up how my card was charged. Nothing was to be charged to my card. I was to pay the full charge with another card.

Ron thiel 
Rating:
5.0

Awesome interaction. Friendly, knowledgeable, and efficient.

James Ferens 
Rating:
5.0

Customer did not leave a comment.

Rene Ortiz Cruz 
Rating:
5.0

Customer did not leave a comment.

PAUL HILL  |  Overall Experience 
Rating:
5.0

Everything was excellent

LUIS CERVANTES  |  First Impressions 
Rating:
5.0

Keep up the good work

Dominic Spaletto 
Rating:
2.0

Teach customer service to the people. When informed of inconsistencies they turned a blind eye and repeated they could do nothing. They were more worried about getting out on time then aiding a customer dealing with weather, traffic and a 100 mile drive to get equipment.

charles harris 
Rating:
5.0

Customer did not leave a comment.

Lane Linder 
Rating:
4.0

Customer did not leave a comment.

leslie longabauth 
Rating:
5.0

Thank you for the opportunity to store my items at this location. I had no issues whatsoever and would definitely come back for more u-haul needs!

Donny Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurora Rossman 
Rating:
3.0

Truck was covered in snow and ice. I went in to ask why and was told “that kid should have done it this morning”. I was the handed a brush and scraper to do it myself! Thanks for not having a scheduled rental ready.

Paul Jakubowski 
Rating:
5.0

Everyone I had dealt with was very nice.

Saulo Knapp 
Rating:
5.0

The connection from the trailer to the car wire broke during the trip. This occurred in St Louis and i stopped to get help from a uhaul location, and the man told me there were no uhaul employees present. We attempted to call road aide assistance and it was estimated 40 min just to talk with someone. We called uhaul locations on the way and they were closing between noon and four. Of course none close to us. I feel this was poor cistomer service on uhauls customer sercice.

David Stiver 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CRAMER 
Rating:
4.0

Customer did not leave a comment.

Jean Ternovits 
Rating:
5.0

Everything went as planned. Reserved truck online. Pickup and drop-off was quick and efficient.

Edward McAnally 
Rating:
3.0

Reserved a 4x8 and got 5x8. Was told I would get lower rate since it was not available but still charged the 5x8 rate.

Israel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN KRAJEWSKI  |  First Impressions 
Rating:
5.0

Great customer service and friendly

suresh patel 
Rating:
4.0

Everything was done very well. It was easy to schedule an appointment and the work was done in a timely manner.

John McVey 
Rating:
5.0

None

Geoff Moser 
Rating:
5.0

Customer service was great.

John Link 
Rating:
5.0

Customer did not leave a comment.

al fullone 
Rating:
5.0

Alignment was off and had an issue If you hit the brake pedal before starting it it made an unhealthy sound.

Jeremy Scherbert 
Rating:
5.0

Customer did not leave a comment.

Jonathan Klopp 
Rating:
5.0

Dan was very professional. Answered all my questions. Thanks for the experience!!!!

Markez Enlow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Pierro 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Guerra 
Rating:
1.0

After speaking with customer service and a manager at another location I should have been able to get a military discount or at least a one way discount the manager was rude about it and so was one of the emloyees at this location. I will never rent from U-Haul again when your competitors offer a set military discount and actually give it. Had it not been the day I needed it I would have cancelled and gone elsewhere. Also U-Haul changed my pickup location the day before pickup creating another inconvenience for me.

Donald Armour 
Rating:
5.0

Great service.

Leslie Piotrowski 
Rating:
5.0

I’m very happy with the service, will use again. Thanks

Mark Krueger 
Rating:
5.0

Customer did not leave a comment.

Brian Sonders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Schweitzer 
Rating:
4.0

The truck had a cylinder misfire that should have been noticed. The truck would start to buck when climbing hills, because of the lack of power. When we went to return online, we didn't realize we had to stay on site to do this. It was late and we were tired and thought we could do this on the way home Recommend a statement that says on the return sign do not leave this facility before your online sign in is complete. Also might mention there is a $20 penalty fee if you don't do the online return if it's after hours. Maybe there is a reason for this fee, but when I was checking in U-Haul's that were returned after hours it was always nicer to be able to take my time to check in them in. rather than when a customer was waiting. I was a dealer for 9 years at a mt prospect location.

Jay Woloshyn 
Rating:
5.0

Customer did not leave a comment.

EDGAR RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Daniel Howard 
Rating:
5.0

Customer did not leave a comment.

John Edl 
Rating:
5.0

Customer did not leave a comment.

Lauro Vazcones 
Rating:
5.0

Customer did not leave a comment.

Phillip Wenger 
Rating:
5.0

Customer did not leave a comment.

denise Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Greggo 
Rating:
5.0

Customer did not leave a comment.

Ron Rebolledo 
Rating:
5.0

Customer did not leave a comment.

Voytek Stavros 
Rating:
5.0

Customer did not leave a comment.

John Breen 
Rating:
5.0

The trailer did not work. I drove all the way to Colorado only to have the vehicle not fit on the trailer. I was very disappointed. I will now have to find another trailer to rent and drive back to Colorado from Illinois and waste a whole weekend doing so. I am also having to pay someone to store the vehicle until I can drive back out. I chose U-Haul because of the verification process to make sure the equipment would work.

William Stafford 
Rating:
5.0

5 stars

Wayne Bailey 
Rating:
5.0

Dan is a customer oriented manager and very helpful!

Larry Roback 
Rating:
2.0

Absolutely perfect! Great design with roomy elevator, automatic doors, and plenty of hand carts. Office had wide variety of moving supples. All areas were spotless and well lite.. I’m a very happy customer.

joe krier  |  Overall Experience 
Rating:
5.0

The crew at the Grayslake U-haul is quite wonderful. Fast check-in, polite, clean cargo van, easy return, close to my home location. This is my third rental for short furniture errands, has been a good experience each time.

Genevieve Petruzzelli 
Rating:
5.0

Customer did not leave a comment.

John Edl 
Rating:
5.0

This was probably the cleanest location I have ever rented from. Everyone was extremely nice and made the overall experience seamless and easy.

Chris Solano 
Rating:
3.0

I had a white powdery salty like substance on the floor, about 1' along the door opening , the whole width... they tried to figure out why, but it kept coming back.. I don't feel the staff was very friendly... The rate kept going up, I didn't receive anything more I had automatic payment, never late and no reward... I think I could have been grandfathered in, less rate increase. let the new people pay the higher rate. I was using storage there for 7 years. I would tell others to check around for friendliness & price competitive place for storage. Charlotte

CHARLOTTE RAASCH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn Cotey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Grode 
Rating:
4.0

the cargo van was very nice to drive. Rest room was very clean. Improvement in the morning to their icy parking lot.

margret hoppe 
Rating:
5.0

Customer did not leave a comment.

Janet Garvey 
Rating:
5.0

It was fine, got the job done, no complaints!

Eric Lopez 
Rating:
4.0

I always book U-Haul rentals through the Grayslake facility and they are GREAT. This past reservation was booked through the Grayslake facility and them morning of pickup got changed to the 36956 N. Green Bay Road facility and I verified through U-Haul traffic that they would be there for a pickup at 5:00 Central on Monday 11/20/23. When I got there the building was closed, lights were off and nobody there even though the sign painted on the window said they were open until 7:00 Central. I contacted U-Haul traffic and rebooked through the Grayslake facility but the trainer was missing components. This experience put a sour taste in my mouth to rent from U-Haul in the future.

RICH STUEBER 
Rating:
5.0

Used this location lots, one of the best in the U-Haul system.

Frank Hayes 
Rating:
5.0

Everyone was wonderful!

Dawn Lauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vinicio Paz  |  Online Move In 
Rating:
5.0

The lights would go off too soon. Then you would have to go out in the hallway and move to get them to go back on.

Jill Sorenson  |  Overall Experience 
Rating:
5.0

Our unit was clean when we moved in & climate controlled. Our stuff was not kept in good condition while inn the storage unit.

Michele Wodek  |  Overall Experience 
Rating:
5.0

Great staff at this location.

ROBERT SEITZ  |  Overall Experience 
Rating:
5.0

Very immaculate, friendly and respectful.

John Huckstep  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN SULLIVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL SHURBOFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Stanulis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Hearty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Davis  |  Overall Experience 
Rating:
1.0

Had a reservation for weeks for an indoor unit and when I went in to move my stuff into that unit after driving across the country, there wasn’t any available. Employee said he could put me in an outdoor unit, after reserving an indoor climate controlled unit with no discount or anything to help the situation. I was then confused about where to punch in my code to get the gate open and walked back into the office to ask the employee where the code goes to get the gate open and he was so so unnecessarily rude to me about it, and was just a real jerk about me asking after not being able to figure it out based off of his crude drawing. It seemed like that is just how he thinks he can speak to people which is so far from okay it is not even funny. He was an older man with grey hair and glasses and he alone made this an incredibly poor experience and is the reason I will not use U-Haul in the future.

Adam Zeigler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY GALLAGHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille Tymick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David b Magnuson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renaldo Toledo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Krpunski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN GAJDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon southall  |  Overall Experience 
Rating:
5.0

Excellent customer service from Dan and Riley Bubel.

Paul Pettengill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica combs  |  Overall Experience 
Rating:
5.0

May sound odd, but I was VERY PLEASED AND SURPRISED to find a water fountain and a restroom that is in the units area. The restroom was clean and well maintained.

Mike FrenchJr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce henricksen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lara haben  |  Overall Experience 
Rating:
5.0

Great facility

Connie Dubois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Rosalina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Stafford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alondra Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Martinez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dshea Frison  |  Overall Experience 
Rating:
4.0

I requested the door on my unit to be repaired, I believe around the holidays. I was told someone would get in touch with me. I hadn’t gone to the unit very often, so I forgot until I checked out.

Rhoda Kenna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erika Latimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Rimer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KeAaron Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL BEHRENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourie Boyd  |  Overall Experience 
Rating:
5.0

This is a great location. Dan the Manager and his staff are top notch. I rent three other storage units at this location and also rent trailers, and have had a trailer hitch installed as well. I cannot say enough good things about this location and U-Haul overall. Thank you!

Michael Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA MARGELLOS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julian Gonzalez  |  Overall Experience 
Rating:
5.0

We need a place to store a family members items for a short period of time. U-Haul storage was a great and convenient place. The locker was clean and secure and the hours worked out great for us.

ann vogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY GALLAGHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Shannon  |  Overall Experience 
Rating:
5.0

We were dropping off a trailer we drove from Pennsylvania and reserving another for a trip to Gulfport as well as setting up a unit for rental. The girl who was on the front desk helping us was wonderful. She was extremely helpful, knowledgeable and very efficient. She has excellent customer service skills and should be commended for her great job performance. It is difficult to find that these days but she should get a raise 😊. I wish I knew her name but I do not. We were there on Saturday morning July 1st so I’m sure you will know who I mean. The facility is clean and easy to navigate.

Wayne Caldwell  |  First Impressions 
Rating:
4.0

Rates were high, Then Uhaul raised them! Why

Patrick Newland  |  Overall Experience 
Rating:
5.0

Very professional facility and equally profession staff. Thank you for everything.

Jay Seifried  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Fontana  |  Overall Experience 
Rating:
5.0

The unit was brand new and spotless. We actually rented it for only one month. And because we rented a truck we got the promotion of first month rent free so couldn't be better than that! The employees were all knowledgeable and friendly. We wouldn’t hesitate to recommend them to our family and friends.

Jackie Jenness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Hanson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlene Debrock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Scott  |  Overall Experience 
Rating:
5.0

I made several trips to the U-Haul store as I packed to move my things to storage, everyone at the U-Haul facility in Grayslake was friendly, knowledgeable, & helpful. I was informed regarding my storage options. I chose to reserve a large climate controlled storage unit for my move-in date of 6/1. When I arrived on 6/1, the unit I reserved was not available due to online reservations bumping me out of the reservation line. U-Haul NEEDS TO FIX THAT! Dan at the store was extremely helpful & patient in accommodating me with substitutions and payment considerations. I still ended up renting yet one more unit on 6/7 when I moved all my belongings. It was disappointing to have to add and pay monthly for one more storage unit. Yet, the staff at the store were again very accommodating & helpful in providing me one more ground floor climate controlled storage unit so my move could be completed. The facility is Clean and well monitored! Moving is stressful! Kudos to the Grayslake staff for their knowledge, friendliness, and willingness to help!

judi yingling  |  First Impressions 
Rating:
5.0

Thank You!!!

Paul Klonowski  |  Overall Experience 
Rating:
5.0

Tim was very helpful. Thank you 😊

ANNA MARGELLOS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos Sandoval  |  Overall Experience 
Rating:
4.0

All great

Charlene Debrock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVE LAPALIO  |  Overall Experience 
Rating:
4.0

although free, which was wonderful, I was surprised it was on a second level with only stair access. I had several large and heavy items that could not be stored with you. Otherwise, all was very nice.

pam Weber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas crawford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN HUPP  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jamall Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marisa Ingoglia  |  First Impressions 
Rating:
4.0

great service. free 1 month storage was nice but 2nd floor walk up was extremely difficult. we were not aware it would be upstairs.

pam Weber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla alesi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Russell  |  First Impressions 
Rating:
4.0

Too expensive compared to other uhaul locatiions

Joan Petrowski  |  Overall Experience 
Rating:
4.0

The price for storage seemed really high, but it was the closest to my house. It would have been nice to know that the power only worked for two hours per day in the covered stalls.

Ernie Gerrish  |  Overall Experience 
Rating:
5.0

This Uhaul, Dan , his family and associates made this a wonderful experience. Absolutely the greatest thing.

robin marshall  |  Overall Experience 
Rating:
5.0

It was very convenient for us… always helpful and courteous!

Debbie Fallarino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcy ludington  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shaquille Smith  |  Overall Experience 
Rating:
5.0

Easy & Convenient

STEVEN CALE  |  Overall Experience 
Rating:
1.0

I rented a storage and rented a truck. I booked my truck for 5 hours (5 p.m until 10 p.m.) pack up my truck and return to the Grayslake location to locate my new storage unit outside. Earlier that day I was given a key card . I was told this key would open the back gate . When I did return there was no where to swipe the card to get into the outside units. I called the number that was provided on the gate for Dan but was sent to voicemail 2-3 times in a row. I seen a sign that say use your remote to open the gate. I never was given one. I was so frustrated because I was not provided with good information.

Jakyra Blount  |  First Impressions 
Rating:
3.0

Never received a call back from the office manger or GM super disappointed and I’m still waiting!! It’s only been 4 days now!

Elizabeth Gierman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann vogel  |  First Impressions 
Rating:
5.0

Great and quick service! Very helpful staff!

Todd OBrien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James McCarthy  |  Online Move In 
Rating:
5.0

Good service

STEVEN CALE  |  First Impressions 
Rating:
5.0

Great staff helped whenever I needed help

Vanessa Oertel  |  Overall Experience 
Rating:
5.0

This is our second use of storage at the Grayslake location. The facility is clean, safe an dwell maintained and the staff is exceptional.

Michael Herringer  |  Overall Experience 
Rating:
5.0

Love the storage, just had to upgrade to a larger unit.

Francisco Bauzon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Luisa Lee  |  First Impressions 
Rating:
5.0

The storage unit and truck that I had reserved were not available, however the staff was able to accommodate my needs.

George Islas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL HILL  |  First Impressions 
Rating:
5.0

Very neat and clean. Always had what I needed for my move.

James Filkins  |  Overall Experience 
Rating:
5.0

The only thing I would improve is letting people see the unit they are able to rent vs going in blind paying for something you don’t know even know what you’re paying for. When I first arrived, I asked if I could see the unit before committing to it because I will be renting it for a long period of time. I was told no. After all the paperwork, when I went to see the unit, there was a HUGE pillar/pipe in the unit. I had to go back to the office and they quickly found me another unit, but this could have all been avoided from the beginning. These are the experiences I’ve had that led me to ask if I could see the unit in the first place. Otherwise, I like this facility. It’s clean and for the most part I feel safe.

Lisa Yoon  |  First Impressions 
Rating:
5.0

Very clean, easy access, appreciate the moving carts to unload from car and take to unit.

eric Wade  |  First Impressions 
Rating:
5.0

Gracias

Sylvia Montejano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Tesensky  |  Overall Experience 
Rating:
5.0

This u haul place is very easy and convenient and friendly customer service And very helpful I so appreciate your service…..

Ambi Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Griffin  |  Overall Experience 
Rating:
5.0

My check in was smooth and easy. Security to the building is great. UHaul has thought of everything to make it easy for me to get in the building and easily move my items in and out.

Kevin Vollrath  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Misha Chatman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermael Blunte  |  Overall Experience 
Rating:
2.0

One of the reasons for the poor rating falls under"not maintened" is because the security gate was up 90% of the time - meaning my unit was not secure. Anyone could get in, cut a lock and wipe out someone's storage space. Also, the site is so big, there aren't enough staff member to support it. Long waits for returns, paperwork for storage units, etc. I submitted my move out online, 2 days before it was to renew. 6 days later I received a notice that a late fee had been assessed because the move out was never processed.

Julie Lamarre  |  Overall Experience 
Rating:
5.0

Very nice place ALL!!!!!!!!!!the people that work there very pleasant nice… The main thing is that the place was very well-kept and very clean and I like that

Karen Butler  |  Overall Experience 
Rating:
4.0

It was overall a good experience, except when I would call the facility, many times no one would answer. The other issue is I only had a storage unit for a few months and a price increase happened. I feel I should have been locked in at the price I was quoted or at least locked in for a few more months.

Jacqueline Gross  |  Overall Experience 
Rating:
3.0

I was supposed to receive a storage space in Antioch Illinois which is less cheaper. When I had to go to Grayslake at the last minute because Antioch did not have a space as they said I had to pay more money. When I contacted this office a couple times and nobody called me back or would resolve this issue. I don’t like the fact that the rate went up and That I had to pay more when I shouldn’t have and you never try to resolve the issue.

Dory Malicki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

René Cano  |  First Impressions 
Rating:
5.0

Perfect storage for my needs. Very well run and maintained. No complaints. Thank you!!

Carl Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY MLINAC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL ALCARAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY MLINAC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Jones  |  Overall Experience 
Rating:
5.0

Sooooo much better than extra space v storage !!

Concetta Baltazar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius Oyinkolade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rich schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob Carlson  |  Overall Experience 
Rating:
5.0

You guys were great!!!!

THOMAS SAVAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Hoffman  |  Overall Experience 
Rating:
1.0

Have had way too much trouble with them in the past, and very done with working with their storage facilities. Manager was impossible to reach and over all rude.

Olivia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanette Mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Vogel  |  First Impressions 
Rating:
5.0

I’m very grateful happy the staff, everything is so very good thank you so very much.excelent!!

diana morales  |  First Impressions 
Rating:
4.0

I actually moved out on Saturday 10/22/2022.

mary sloan  |  Overall Experience 
Rating:
1.0

I also rented a truck that was not working properly so it made my whole experience unpleasurable

Angela Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Zink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Tryner  |  Overall Experience 
Rating:
5.0

We will miss Dan & his family.

DONALD KAREN SCHUMACHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Kropp  |  Overall Experience 
Rating:
5.0

Friendly, helpful customer service.

Caleb Goeglein  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce Davis  |  Overall Experience 
Rating:
5.0

Staff was great and the area was neat and clean. Wish that there was no tax charged on storage lot. That being said, everything was fine.

Lawrence Helmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILONA BEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley dozier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDJELA GRBOVIC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morris Carrothers  |  Overall Experience 
Rating:
2.0

The head guy at the desk was rude when asking about my storage unit in side at the customer service desk they had a sign on climate control displayed door 39.95 and at frist they gave me the wrong size unit and when i went back they had a five by five by eight in the computer at 39.95 and the frist they gave me.at that price was 39.95 so i asked if i could switch to 5x5x8 because the price on display and in there system was 39.95 but than they made me pay the difference of the charge but i thought was strange because thwy both were priced at 39.95. Also the frist guy helpimg in the middle of my reservation when askimg him a question walked away in the middle of are conversation to answer a personal call and i thought that was very unprofessional in middle of working with a paying client who had questions and wanted to by a lock. To answer the phone for a freind the staff differently need better training as i reserved my unit online two hr before i should up and it still took him an hour to get my unit because he was confused on how the system worked amd had to answer his friends phone call instead of finishing up with the client. So overall i need strogae fast and i have two units there now but will be reloacting to a new stoarge because of the experience.

Chris Santi  |  First Impressions 
Rating:
5.0

Thankyou kindly.

JOSEPH PEROT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Kruschwitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ferdinand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Phelps  |  Overall Experience 
Rating:
3.0

The employee who helped us was very nice but didn’t know that a complementary lock was included with the unit, so he sold us one. He gave us a refund later but it took a lot of time to process. Also, he did not tell us that there would be a green plastic tie on the unit and we would need a knife to cut it off to open it. We did not have a knife, and when we used the intercom to ask for one, no one responded to it. Luckily, we were able to find another customer who had a knife so we didn’t have to walk back to the office to get one.

michael kaplan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Phelps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Grant  |  First Impressions 
Rating:
1.0

no genuine “meeting of the minds”, “void abinitio”. lacking full disclosure of the terms of the agreement. “Less is more” with this manager and team. after telephone call with a female representative requesting a copy of the agreement BEFORE the signing, there was no way of getting a copy to review the terms before signing. therefore, i was assigned the “I-Beam” Cube, I could not stay over five days. Paying the worst monthly rental rate on their books. They are not the only self-storage service in the area, I am certain of THAT!

tarek shakir el  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Austill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Dever  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Delaney  |  Overall Experience 
Rating:
4.0

Clerk did basic job. Forced to buy your lock. Told us how to get in the gate but not anything about the locker location or if there are carts to use. She was pleasant.

sheila schwarz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAREN HYDE  |  First Impressions 
Rating:
5.0

We had a great experience with all the staff we dealt with. The site is new construction and well maintained. This site is the best uhaul we have ever used

charles knoll  |  Overall Experience 
Rating:
5.0

Very clean and professional. Will use again.

James Coonan  |  Overall Experience 
Rating:
5.0

I have been here several times. I've rented a moving trucks, a motorcycle trailer, and a storage unit. Each time I've been met with incredible customer service. Tim and Garrett will tirelessly work to get you the vehicle you need or the storage unit that will accommodate your belongings. The general manager Dan and Emily are equally as cordial and friendly. I say this without exaggeration, they truly go above and beyond here to get customers what they need. I won't go anywhere else... Even if another place is close by, make the trip here. It's worth it.

Benjamin Mercado  |  Overall Experience 
Rating:
5.0

Excellent service

Zeeshan Mohamed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander taniavitski  |  First Impressions 
Rating:
5.0

The management and staff at this facility is incredible. They are polite, helpful & considerate. I Have never had a bad experience with them.

MELISSA PLATT  |  Overall Experience 
Rating:
5.0

Outstanding experience with wonderful, helpful people.

larry fischer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Sullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramasubramanian Narayanan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Larita Johnson  |  Overall Experience 
Rating:
5.0

Rylee was great to work. She was very helpful in looking at pricing and availability with the storage units and getting the final process completed

Cynthia Padilla Gaytan  |  First Impressions 
Rating:
3.0

I feel there was a lack of options - I only needed the storage for a few days, not an entire month. I would have preferred to book for whatever amount I needed. Also the insurance options were not fit for me - it was either too little or too much, so I feel like I overpaid because I was in between. The access to the storage could be better - another stairs in the middle or something to avoid going to either side when your storage room is in the middle on the upper floor (with no elevator). The price at the end was just $5 cheaper for that inconvenience.

ANA BELEN RUMI GUTIERREZ  |  Overall Experience 
Rating:
4.0

Access hours should be 24hr for paying customers. Other than that the unit was very nice

Christopher Waterman  |  Overall Experience 
Rating:
5.0

Excellent staff, they all work very hard to please.

ted trotz  |  First Impressions 
Rating:
4.0

I was only there for 1 month. So it serves its purpose. The unit was too expensive for the space with taxes and all. U hall had a floor unit that looks like air condition that took up some of the unit. I wasn’t expecting that. No one walks out with you, sitting behind the front desk and doesn’t care. They don’t show you where the swipe card goes they just tell you, it’s out there. Staff lazy, unit is okay for my one month. Bothered by the fact that they offer me a FREE MONTH WITH A truck rental but I would not be able to use the same storage unit. Why? So I have to move it into another? Makes no sense.

Barbara Maggos  |  Overall Experience 
Rating:
4.0

Poor lighting in hallway for storage unit

Sarah Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WARDELL WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Johnson  |  First Impressions 
Rating:
4.0

Very pleased with the facility! The only thing when I was given the price for the 10 x 10 storage as I was walking out I noticed the price was lower on the board and then the girl looked it up and it turns out I have a taller unit so I’m paying five dollars more a month which I really don’t need but it seemed like an inconvenience to switch so that was a little frustrating!

Jacqueline Gross  |  First Impressions 
Rating:
5.0

The person there was extremely helpful

Nickie Fritz  |  First Impressions 
Rating:
5.0

Staff was amazing! We needed storage last minute and they helped our family out super fast. The original size was too small they got us a bigger size with a push of a couple clicks on a computer. So thankful for this location. They saved the day.

Vanessa Oertel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol amodeo  |  First Impressions 
Rating:
5.0

Wonderful people. No hassles. Great facility.

larry fischer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria McCullough Matt  |  First Impressions 
Rating:
5.0

Well run - great staff

Bob Ness  |  Overall Experience 
Rating:
5.0

Staff and management were kind, knowledgeable and extremely helpful, will definitely recommend this location.

Lolita Rogers  |  First Impressions 
Rating:
5.0

Thanks for great service

CHARLES KNOLL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Groenke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Hall Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Moore  |  First Impressions 
Rating:
1.0

Water gets in outdoor units

VICTOR MENDOZA  |  Overall Experience 
Rating:
5.0

We had three units and we have only good things to say, the staff was amazing and made a frustrating time more bareable.

deborah diez  |  Overall Experience 
Rating:
5.0

I have seen quite a few self storage style facilities. But very few are as impressive as this one.

Christopher Locke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

charles Barnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett White  |  First Impressions 
Rating:
3.0

Had to pay an extra month for just an extra day beyond my due date, Not happy about that.

letizia SCALICI  |  Overall Experience 
Rating:
3.0

Staff was not necessarily friendly but they were not rude either they just didn't seem to give a d*** whether you were there or not Kind of a pissy attitude I suppose would be the correct way to frame it

MIKE REID  |  Overall Experience 
Rating:
5.0

Friendly employees & clean facilities.

Christine Donnelly  |  First Impressions 
Rating:
5.0

Thanks for your business

AHMED HASSAN  |  Overall Experience 
Rating:
5.0

This location is kept very clean and neat. Would definitely recommend to anyone

Raymond Burnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Seamons  |  Overall Experience 
Rating:
5.0

Staff and manager Daniel were always very helpful in every way to answer any questions and/or concerns. Excellent response times.

René Cano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN CALE  |  First Impressions 
Rating:
5.0

I’ve observed your rebuilding progress from the beginning. Your RV Storage facilities are superb.

Louie Summers  |  First Impressions 
Rating:
5.0

Clean facility, friendly staff, efficient check-in process

Theodore Stanulis  |  First Impressions 
Rating:
5.0

Secure facility and very helpful staff

cynthia or harry Bekiaris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Lust  |  First Impressions 
Rating:
4.0

Price a little on the high side, but friendly staff, clean facility and overall security solid.

MICHAEL BROOKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karl Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy weber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SIMON  |  First Impressions 
Rating:
5.0

Joel and staff were professional and helpful.

Jay Clifton  |  First Impressions 
Rating:
5.0

Dan and his staff continue to be the best.

Larry A Swinden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josef Meltzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Moraetes  |  First Impressions 
Rating:
5.0

Very helpful staff, quick and easy transaction!

matthew nelson  |  First Impressions 
Rating:
3.0

The facility is nice, and easy to access. The facility is clean. Only problem I had was that the auto pay failed to setup three times (I finally had to have an associate set it up) which cost me two months of late fees. Notified staff about the auto pay error with no offer to refund a late fee (both 'late' payments were made the day after the auto pay should have been made). Other than that, it's a nice facility and would use again. Just make sure to have them verify your auto pay.

Bret Webster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry A Swinden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN BENDING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Mallon  |  Overall Experience 
Rating:
5.0

Clean & new (not old & worn down), very well maintained, entrance is excellent (street level outside into ground level inside + access door), plenty of carts, clean & supplied bathroom, plenty of load in/out spots (large enough to navigate a 20’ truck into), layout maps posted to help you find your locker without wandering around, auto sensor hallway light (saves electricity; however no lights in storage locker & small swing door versus roll up overhead door doesn’t allow much light in), comfortable temperature inside, well secured to protect stored property, simple & easy sign up process/paperwork, as well as friendly & knowledgeable staff.

Samuel J. Martin III  |  First Impressions 
Rating:
5.0

I would recommend this place to anyone who is looking for storage or truck rentals . The staff has always been very helpful .. Joel especially!! J

deborah KUHLMEY  |  Overall Experience 
Rating:
5.0

Access hours could be a bit longer since there were times when I needed to run to my unit late at night but couldn’t.

tim holajn  |  Overall Experience 
Rating:
5.0

Staff is always helpful. The place is VERY clean all of the time, including the bathrooms. The carts are useful and the are where you can leave gently used furniture is a nice touch. The lights in some areas turn off too frequently and requires me to to walk down the hallway to reactivate them again.

Donovan moore  |  Overall Experience 
Rating:
5.0

The cleanest storage units I’ve ever seen! Thanks!

Lisa Yoon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Valenta  |  Overall Experience 
Rating:
5.0

The two young staff members were super! They both were aware as I came in and immediately offer us a friendly welcoming greet and helped us out. In the days that any retailers are short staff or having over worked staff. IT WAS A PLEASUEABLE EXPERIENCE I will not forget, knowing my RV will be safely stored in this location. I also had spoken with Dan the manager over the phone twice in preparation for my visit a day before while uhaul systems were down, he was very patient, accommodating and a pleasure to talk to over the phone. All three employees I had contact with on phone and in person deserve at least acknowledge of this satisfactory customer!

René Cano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES ABBOTT  |  First Impressions 
Rating:
5.0

Easy in- East out

Timothy Turner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Martin  |  First Impressions 
Rating:
5.0

Access was very good 24x7. Had plenty of room to park my trailer. I would use this facility again.

LARRY SHUTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Diaz  |  First Impressions 
Rating:
5.0

I will come back if I need too.

MARY WILLIAMS  |  Overall Experience 
Rating:
5.0

I always choose this facility when ever I need anything to do with moving or storing ....even when days are at it's busiest they are professional , and personal , and I personally like that when I'm conducting busines.

deborah KUHLMEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deandrae may  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ferne Friedberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Considine  |  Overall Experience 
Rating:
5.0

Thanks for letting me use your facilities

JOHNNY WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanake Schaeffer  |  Overall Experience 
Rating:
1.0

Vacated yesterday paid through November 6th no credit for vacating early highly disappointed. Other storage facility i deal with credits on a daily basis. I would greatly appreciate a phone call regarding this matter 847-636-4705 thank you

philip lee coan   |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brian Van Leer  |  Overall Experience 
Rating:
5.0

This storage location was fantastic. Convenient and clean.

George Petrovich  |  Overall Experience 
Rating:
5.0

Well I would like to say that I was a tenant there for 5 years and it was great and convenient for me and my co-worker to store our work truck there. The staff was also great and helpful. The manager is great as well !! But it saddens me that when I was told that we had to leave I was quite confused I mean we didn’t cause any trouble and always paid our rent on time. So I asked what was the reason and I was told that the manager was told by corporate to ask people to leave. So I did some digging and found out that the college next to the area where we were parking was complaining about that area. I do agree that some of those spots were not properly maintained by the renters but as they say “ a few bad apples ruin the bunch “ which I don’t understand why not just Toss out the bad ones? I do understand the reasoning for it to not favor one tenant over the other but it’s the right thing to do to keep the good ones. I guess that’s all I have to say, thank you to the staff and manager of the grayslake location!

ANTONIO GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luke stepek  |  Overall Experience 
Rating:
5.0

Very clean and safe storage facility . The staff are awesome and keep the place clean and are always very professional. Very quick and knowledgeable staff will immediately address every concern and need. By far the best experience I have ever had at a storage facility

Jorge Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Karczewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH SCHECHTMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Schwab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bowman Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elena pedley  |  Overall Experience 
Rating:
5.0

Moved in last week very satisfied with the storage space. Waiting for all the safety lights to be installed and turned on, Very dark at night around our unit.

Michael York  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Kratochvil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Ziemke  |  Overall Experience 
Rating:
3.0

The people were friendly and helpful but my reservation was screwed up so I did not get climate controlled I received an outside unit

Timothy Woolums III  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hossam Elmenshawy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosietta Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elise Feltman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cynthia hooten  |  Overall Experience 
Rating:
5.0

Everything was as advertised and the unit and lock were ready when I arrived.

Jodie jodietaylorgmail  |  Online Move In 
Rating:
4.0

I rented for several months. I paid my storage unit fee of $149.00 on the first of the month. I was lucky to find housing and moved out of my storage on the 10 th. Mad to find out that there’s no prorated fee for the last month. $149.00 for 10 days is a rip off.

DAWN MODICA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Howard  |  Overall Experience 
Rating:
5.0

I wasn’t familiar with the area and had to move my stuff into a storage unit last minute from WI to IL for a new job. I drove by the U-haul and I could tell it was a nice & clean facility. I unfortunately booked a unit online at another company and learned my lesson to NEVER book a unit without seeing it first!! Thank you for being open during Labor Day weekend and for your services!!

Lisa Yoon  |  First Impressions 
Rating:
1.0

I booked a unit only to find out when I showed up to unload my stuff that the storage unit was not available. I then had to either accept a smaller unit that was more expensive or find somewhere else yo store everything.

RYAN CARPENTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Austill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david soffietti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISHANA MOSES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimberly yarborough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck Miner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Valenta  |  First Impressions 
Rating:
5.0

Excellent.facityntrucks clean after every use. I rent storage unit too

jessie bulava  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Rose  |  Overall Experience 
Rating:
5.0

The service was alsome

JOHNNY WOODS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Acevedo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

peter hwang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA PLATT  |  First Impressions 
Rating:
5.0

Dan, at the Grayslake, IL location was more than helpful in our storage requirements. He recommended using a Ubox to move some things at the last moment.

ronald sturm  |  Overall Experience 
Rating:
5.0

The people there were very friendly and great to work with. The facility was extremely clean and I would use them again for sure.

John McLaughlin  |  Overall Experience 
Rating:
5.0

The Staff and Facilities are second to none

Kent Dettwiller  |  Overall Experience 
Rating:
5.0

great service, took their time to understand my needs, fast and efficient too!

nancy weber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek duffee  |  First Impressions 
Rating:
4.0

everyone was friendly and helpful and fantastic - wish the 1800 number would answer the phone when you call.. I held for over an hour but that isn’t the Grayslake faculty concern .. they are great there

MAXINE GAL  |  Overall Experience 
Rating:
5.0

Great staff on site !

Julie Pettinato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine belanger  |  Overall Experience 
Rating:
4.0

Excited to move in, would have liked an associate walk me through process and to my exact unit just once for welcoming trip.

Andrew Burkhart  |  First Impressions 
Rating:
3.0

Said they would cancel my account. Didnt. Made me pay an extra month when I never used it. They owe me 79 dollars.

ERICK SHERWOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAXINE GAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy powers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jong Lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina Paul  |  Online Move In 
Rating:
5.0

Couldn’t be happier prompt service very clear and didn’t take long.

Kent Dettwiller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Juech  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Morton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Vedernack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN MODICA  |  First Impressions 
Rating:
3.0

Uhaul's storage system was down when I was trying to check in. The staff was unable to look up my reservation because of this. They also were not able to check what units were available. This made the check in process extremely difficult and stressful.

Richard Hutchins  |  First Impressions 
Rating:
4.0

So simple to get rental trucks and storage unit close to home. Simple and convenient.

Ann Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J Schneider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Kruse  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felisha Hawkins  |  First Impressions 
Rating:
5.0

Had difficulty checking in on line. The app didn’t work smoothly.

Thomas Anthony Morris Jr.  |  First Impressions 
Rating:
5.0

Great people to work with very clean facility thank you

Lori Ray  |  Overall Experience 
Rating:
4.0

it was great, I needed more time and assistance with picking a unit but it was so busy and only one person in front, so they weren't able to. Could use more than one person in front. Hoping to come back to secure a bigger unit

Joan Petrowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Falco  |  Overall Experience 
Rating:
5.0

Great front end employees, Very helpful

tim silvetti  |  Overall Experience 
Rating:
5.0

I was happy to see we could work together to come to a solution for both Daniel and myself. Thanks again.

Katherine Andrade  |  Overall Experience 
Rating:
5.0

well taken care of the added to everyone of my knees

Robert Vedernack  |  First Impressions 
Rating:
4.0

There wasn’t a lock in the unit as promised, but they gave me one in the front office immediately. I was a little confused about the security code I had to enter before accessing the facility, but the front office also cleared that up for me. Otherwise, the place is clean and well maintained.

David Kunz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brad Wetter  |  Overall Experience 
Rating:
5.0

Very clean facility.

ROBERT KOCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bowman Shaw  |  First Impressions 
Rating:
5.0

The facility was impressive. Alwsys clean, carts were always available and convenient. Very professional. Thank you.

dan hedger  |  Overall Experience 
Rating:
5.0

Very friendly staff

Rebecca Tijerina  |  First Impressions 
Rating:
5.0

Fantastic storage facility. Always well maintained, clean, and accessible. Staff was always very helpful and the Manager Dan, especially so. Will use again if the need ever arises and will recommend to anyone!

wesley dumalski  |  Overall Experience 
Rating:
5.0

We had excellent service and assistance. We would definitely recommend this facility to friends and neighbors.

Renee Lowe  |  Overall Experience 
Rating:
4.0

I utilized two storage units. One was inside and upstairs. This unit was nice, however it was ANNOYING that the hallway lights were on a timer or based on movement. The lights would always shut off when I was working inside the unit. It forced me to exit the unit and walk halfway down the hallway to trigger the lights to come back on. The other unit I used was outside. Although there was some lighting, they often were not on when necessary (cloudy days, dusk, daylight savings changes, etc) and were not positioned to help see inside of the unit. The one thing I was very unhappy about was the fact that upon move out, my prepayment was not prorated and returned to me. I lost 4 weeks of a refund (December 5 - January 2) and feel that UHaul can now earn double the rent on the same unit when it is re-rented during that time. My recommendations for future U-Haul storage seekers will be to NEVER prepay to avoid this unfairness when moving out.

Mary Ellis  |  Overall Experience 
Rating:
5.0

Overall good experience, I'd definitely use this U-Haul facility again if we ever needed a storage site.

jim liu  |  Overall Experience 
Rating:
4.0

Nice people the only thing is U-Haul needs to be better at reserving trucks location i think this is not employee issue this is a organization issue and it needs to be fixed much like reserving a seat a restaurant a seat is reserved.. your truck reservation basically sucks

Lindsay Stephenson  |  Overall Experience 
Rating:
5.0

It would of been nice if the description said a pipe is located in the storage unit

Daniel Hall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Grant Tipton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jocelyn Vieyra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Robart  |  Overall Experience 
Rating:
4.0

There were some initial issues with the locker door, however the staff responded and resolved the issue quickly and efficiently.

Grant Tipton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD FAJE  |  First Impressions 
Rating:
5.0

The Grayslake facility was spotless, well lit, and safe. We only had positive experiences there and with the staff.

Matt Pasha  |  Overall Experience 
Rating:
4.0

I don’t like not having anyone answering the phones during business hrs and having the call default to the corporate general number. I had 2 instances where I could not make a payment due to working the front line as a traveling nurse during this pandemic. I ended up with late feeS and to much of a hassle to contact local office several times with no one Answering and having to be on hold on the default number to get a late fee taken off. Otherwise, great facility. You can always contact me at 262-455-3911 if you have any questions or email me at juliarausch966@ yahoo.com. Thank you, Julia Rausch

Julia Rausch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah Thomas  |  Overall Experience 
Rating:
2.0

While the facility itself was very clean and maintained; The staff is pretty incompetent. They majorly screwed up a truck rental for me...In which they didn't even tell me they overbooked...I had to find out 10 hours before I needed that truck for my move the next day. And because of the lack of communication, I had no options to rent from another company to - as the closest company that had a truck available was 200 miles away. After they screwed that up, I, in person, notified them that the units I was renting should not be charged for another month because I was moving everything out the next day (which was before the end of the current month). Yet again, they didn't listen to me and note that in their system, So now I keep getting emails that I'm late on my payments, when in fact, I shouldn't have been charged at all. Simply put, there is a complete lack of communication with customers. I would not recommend this facility.

KRISTIN LANCASTER  |  Overall Experience 
Rating:
5.0

The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Lynette Pittman  |  Online Move In 
Rating:
2.0

They didnt have my reservation. Then they gave me the wrong unit. After 45 min I finally got the right one. Uhaul needs to get more organized. Had problems with the truck I rented from a different facility as well

Carrie Schaudt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine belanger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

neil kozerowitz  |  Overall Experience 
Rating:
5.0

Closed our storage unit after move complete. Appreciate how easy you made the transition for us.

Leslie Lipps  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Husko  |  First Impressions 
Rating:
5.0

The Manager is an excellent example for admirable customer service etiquette. He listens to every customer, he gets up to help and assist with any issue . His always available to answer questions.

Ola Dada  |  Overall Experience 
Rating:
5.0

The staff and manager was super friendly and helped me navigate using the facility as well as a U-Box. Very flexible about pulling the box for loading at the facility. The facility was always super clean and in the heat of the summer very cool. I think it is a nice service they provide for recilying of potential unused furniture. If we had more room in our U-box would have taken a table and chairs someone discarded.

GREGG HELM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian Carlson  |  First Impressions 
Rating:
5.0

Thank you! Outstanding job. Clean, safe, easy to use

Michael Herringer  |  Overall Experience 
Rating:
5.0

Clean storage and pleasant staff support

Thomas Jarvis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Christian  |  Overall Experience 
Rating:
3.0

The staff did not explain how to use the access card. They never told us we had to scan it to turn off the alarm. They didn’t tell the customers after us either - we both set off the alarm system. They told us what door to use, but didn’t really explain how to get to our unit. We figured it out! But a couple simple sentences from them would have been super helpful.

Ann Bowman  |  First Impressions 
Rating:
5.0

We had a great experience. Highly recommend to others! Thank you

gwendolyn MAYFIELD  |  Overall Experience 
Rating:
5.0

Don’t get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I’d suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Amanda Rader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Sekany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kelley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT RAINES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

barb hogman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN E. ELIZABETH ERWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY FIORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Villicana  |  Overall Experience 
Rating:
5.0

Very clean facility and well run.

dick hosteny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY FIORE  |  First Impressions 
Rating:
5.0

Very flexible. Attentive courteous. After move decided to rent storage locker and very helpful and efficient

GREGG HELM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kelley  |  First Impressions 
Rating:
5.0

Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

Mary Romero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william rohrer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalli Maggio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda jovanovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia Rodgers  |  Overall Experience 
Rating:
5.0

Great service!

Michael Walline  |  First Impressions 
Rating:
4.0

The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Ronny Coleman  |  First Impressions 
Rating:
5.0

I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

maria falzone  |  Overall Experience 
Rating:
5.0

Great service!!

geraldo de oliveira  |  Overall Experience 
Rating:
5.0

The guy that waited on me was very pleasant and accommodating.

Carmelita Crudup  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff!

chris escobedo  |  Overall Experience 
Rating:
5.0

Good service. Will go back if services are needed again.

Ernestina Judd  |  Overall Experience 
Rating:
5.0

Thank you for providing an excellent location and service.

Bernadette Winslow  |  Overall Experience 
Rating:
5.0

We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

karen karris  |  Overall Experience 
Rating:
5.0

Fabulous facility, and the staff was extremely helpful!!

susan ewen  |  Overall Experience 
Rating:
3.0

Staff and billing issues. Facilities clean.

Natasha Mooyin  |  Overall Experience 
Rating:
5.0

.

Sergio Soto  |  Overall Experience 
Rating:
4.0

The facility was great. It was a little pricy. The staff was great

Shellie Jones  |  Overall Experience 
Rating:
5.0

No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Michael Agustin  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The unit was clean and easily accessible.

Patricia Chavarria  |  Overall Experience 
Rating:
1.0

While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

ERIC TIENOU  |  Overall Experience 
Rating:
4.0

There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Sheryl White  |  Overall Experience 
Rating:
5.0

Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Susan Kim  |  Overall Experience 
Rating:
5.0

Great experience.

Howard Rood  |  Overall Experience 
Rating:
5.0

Great service. Very reasonably priced.

Patti Czapiewski  |  Overall Experience 
Rating:
5.0

Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

Lynette Pittman  |  Overall Experience 
Rating:
5.0

Great customer service!! Clean cars, clean spaces!!

geraldo de oliveira  |  First Impressions 
Rating:
4.0

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Jennifer DelVecchio  |  First Impressions 
Rating:
5.0

Great customer service fast service

Ricky Smallwood  |  First Impressions 
Rating:
5.0

the guys were nice and patient as I changed my mind about the size.

ROBIN PETRIE  |  First Impressions 
Rating:
2.0

When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN NEEF  |  Overall Experience 
Rating:
5.0

The staff and manager help been great!

JONATHAN VALKANET  |  Overall Experience 
Rating:
4.0

I would like to see how consistent the services are before providing the highest level of grading to excellent...

Richard Perry  |  First Impressions 
Rating:
5.0

I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

Robert Schuler  |  Overall Experience 
Rating:
5.0

Beautiful facility

RENEE VEINOTTE  |  Overall Experience 
Rating:
5.0

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Diane Deluca  |  First Impressions 
Rating:
5.0

Fast friendly service love the free storage with truck rental

Ronald Michelon  |  First Impressions 
Rating:
5.0

very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

beate trzcinski  |  First Impressions 
Rating:
2.0

I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

kimberly blackburn  |  First Impressions 
Rating:
5.0

I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Thank you!

cindy williams  |  First Impressions 
Rating:
5.0

This facility exceeded my expectation. It was much better than facilities I had used before

sharon burr  |  Overall Experience 
Rating:
4.0

Staff could be friendlier especially those working up front.

Bill Freitag  |  Overall Experience 
Rating:
2.0

one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

robert nyck  |  Overall Experience 
Rating:
5.0

I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Anne Huffman  |  Overall Experience 
Rating:
5.0

Excellent storage facility.

Darlene Contino  |  Overall Experience 
Rating:
5.0

Great staff! Especially Doug, answered all my questions and made it a smooth process!

Gail Monroy  |  First Impressions 
Rating:
5.0

Dan and his team do a super job! Larry Swinden

Larry A. Swinden  |  First Impressions 
Rating:
5.0

Best storage facility I have ever used!

dennis Kelly  |  Overall Experience 
Rating:
4.0

The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

paul majeski  |  Overall Experience 
Rating:
1.0

Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

gina monroe  |  Overall Experience 
Rating:
4.0

Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

paul majeski  |  First Impressions 
Rating:
5.0

The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

Patricia Chavarria  |  First Impressions 
Rating:
5.0

Cognations!

karen burns  |  Overall Experience 
Rating:
5.0

His facility was even better than I’d expected!

Shannon Branyik  |  Overall Experience 
Rating:
4.0

It was convenient . Worked out perfectly 👍🏼

TINA SCOTT  |  Overall Experience 
Rating:
5.0

Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

bob hreno  |  First Impressions 
Rating:
5.0

First rate service, particularly from Adam.

Charles Pinkham  |  Overall Experience 
Rating:
5.0

A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX’s As close to my new on site unit as possible.

Michael Agustin  |  Overall Experience 
Rating:
5.0

Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Gregg Webber  |  Overall Experience 
Rating:
5.0

Over the past several years I’ve rented various units. My experience has been perfect every time.

Douglas Hinkle  |  Overall Experience 
Rating:
5.0

Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Charles Pinkham  |  First Impressions 
Rating:
5.0

First rate service and facilities

Larry Neubauer  |  First Impressions 
Rating:
5.0

For a stressful time the employees made it less stressful for us, Thank You

Marie Vrtis  |  First Impressions 
Rating:
1.0

Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Walter Gora  |  Reservation 
Rating:
5.0

What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

Tom Kahn  |  Reservation 
Rating:
5.0

Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

MARIA DAVELLIS  |  Reservation 
Rating:
1.0

Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

STEPHANIE DAWE  |  Overall Experience 
Rating:
4.0

Easy check in and check out

Elda Esparza  |  Overall Experience 
Rating:
4.0

N/A

PAUL ULRICH  |  Overall Experience 
Rating:
5.0

I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

dan pacheco  |  Overall Experience 
Rating:
5.0

First-rate every step of the way

robert lyter  |  Overall Experience 
Rating:
3.0

Needs to providae dumpster to throw my trash, thanks

ELIZABETH KABUHAT  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Very friendly and courteous employees.

DARLENE CONTINO  |  Overall Experience 
Rating:
5.0

Nice location.

brian eklow  |  Overall Experience 
Rating:
4.0

Customer service isn’t a thing.

Krishana Moses  |  Overall Experience 
Rating:
5.0

Was a good experience

JENNIFER DALY  |  Overall Experience 
Rating:
5.0

We had a great experience with you.

Brian WASZKOWSKI  |  Overall Experience 
Rating:
5.0

Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

Mary Ellis  |  Reservation 
Rating:
5.0

Very nice storage area.

rose crowe  |  Overall Experience 
Rating:
5.0

uhaul made it easy

joseph pomis  |  Overall Experience 
Rating:
5.0

Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

MARIA PENA  |  Overall Experience 
Rating:
5.0

The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Thank you

Latasha HERNTON  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

Bruce Bassett  |  Overall Experience 
Rating:
5.0

Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

David Isler  |  Overall Experience 
Rating:
5.0

The facility is wonderful. Renting a truck however, doesn’t mean that you will have one on that date. I wouldn’t care if I had to pay a non refundable deposit to guarantee the truck is there.

MARK SUSAN LEADER  |  Overall Experience 
No reviews have been submitted for this location.

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