Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped us was very helpful (I can’t remember his name). Although he was busy and working by himself, he was was able to multitask and provide great service
Ian Willis
Rating:
5.0
Always great value for my money workers are always helpful and courteous, and very knowledgeable about the products
Gerald Coffman
Rating:
1.0
Was told the unit I rented was unavailable at first but web site said it was. Had to confront the guy about it.
michael hatch
Rating:
4.0
Customer did not leave a comment.
dellard rayzor
Rating:
1.0
Horrible customer service. Will never go back to this location again
Lucas Davis
Rating:
4.0
Friendly staff, easy location.
Michael Schroeder
Rating:
5.0
No recommendations
David Knob
Rating:
5.0
Very helpful, arranged for drop off at location on Monday.
Mason Williams
Rating:
4.0
Corporate software again very difficult for this per person to access. Took repeated attempts to finally see account. UHaul has good products and some employees but this are totally degraded by the Corporate software..............................
bryan thompson
Rating:
5.0
I think improvements need to be made in the App. The employee larry was so helpful but the verification code process doesn’t work. I attempted it 5 times and an error code occurred each time. He doesn’t get his incentive pay and that is an internal application problem.
Faran Henwood
Rating:
5.0
Customer did not leave a comment.
Chris Hackwell
Rating:
5.0
Lower prices, provide coffee and maybe a muffin. Please ensure there is at lest 1 banana nut muffin for me.
Astalawinnebago!!
steve ross
Rating:
4.0
Customer did not leave a comment.
Ronald Shields
Rating:
5.0
Customer did not leave a comment.
Mike Simpson
Rating:
5.0
Customer did not leave a comment.
Michael Gladding
Rating:
5.0
Customer did not leave a comment.
Spencer Kotte
Rating:
5.0
Customer did not leave a comment.
stacey howard
|
First Impressions
Rating:
5.0
Easy return - nice organized facility & even nicer help!
James Mousseau
Rating:
4.0
Check padlock on as this one was broken
Keith Swinehardt
Rating:
5.0
Customer did not leave a comment.
Cindy Finley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jane Morris
Rating:
5.0
Excellent customer service. I have used this location for multiple moves. I have always had a great experience.
CALLINDA FORRISTALL
Rating:
5.0
Customer did not leave a comment.
BARRY KEITH
Rating:
1.0
The general manager was extremely rude and mean to me unwarranted his name is Lonny Bloss. I will never recommend this location or any location associated with him to anyone.
Lindsey White
Rating:
5.0
Customer did not leave a comment.
Darrell Starks
Rating:
5.0
Nothing the customer service was excellent
trintin inskeep
Rating:
5.0
It's always convenient and easy to rent from this location. Great hours, great trailer options, they have always had what I needed. Easy pick-up and drop-off. Useful products inside as well.
JACOB SEMAN
Rating:
2.0
The cab of the truck had cigarette ashes and butts on the floor when I picked up the truck. I am very allergic to cigarettes and cannot be around the scent of them or come in contact with the smoke. The first day of the ride was challenging and I had to pull over a few times. Also, I purchased my own car cleaner and odor remover to make the trip bearable. The smoke and scent of cigarettes infused into the filters of all vehicles and leaves an odor that is difficult to remove. I don't recommend picking up U-Haul trucks from a location that does not clean out its vehicles before another pick-up.
Antonio Dlallo
Rating:
5.0
Customer did not leave a comment.
Greg White
Rating:
4.0
Customer did not leave a comment.
ROBERT ATENCIO
Rating:
4.0
The computer system was very slow when returning the vehicle but service was great!!
Nikeena Bell
Rating:
4.0
Customer did not leave a comment.
Jim Winter
Rating:
4.0
Customer did not leave a comment.
PETER LEVON
Rating:
5.0
Customer did not leave a comment.
Karen Briggs
Rating:
5.0
Great Job
Brian Macke
Rating:
4.0
Customer did not leave a comment.
NEIL WEBSTER
Rating:
4.0
Add late night taco stand!
john parsley
Rating:
5.0
Kaylam did a great job!
Chris Henderson
Rating:
5.0
Customer did not leave a comment.
Jennifer Casad
Rating:
4.0
It is not very easy to find the entrance and the parking area is a little tight for the bigger trucks.
The trucks are well maintained and the people are friendly.
Clark Burrows
Rating:
4.0
U-Haul app is not user friendly and depending on location not easy to access. The app made things more difficult than expected.
John Ruth
Rating:
5.0
Customer did not leave a comment.
Justin Woodward
Rating:
5.0
Customer did not leave a comment.
DEB JACKSON
Rating:
5.0
Customer did not leave a comment.
Adriam Ramos
Rating:
5.0
Customer did not leave a comment.
Roberta King-Ferman
Rating:
5.0
Not a thing rival went smooth
Verionica bautista
Rating:
5.0
Customer did not leave a comment.
kelly peacock
Rating:
5.0
Customer did not leave a comment.
william glidewell
Rating:
3.0
Customer did not leave a comment.
Amanda Hill
Rating:
5.0
Customer did not leave a comment.
Susan Falsone
Rating:
5.0
No improvements. Staff was friendly. Great customer service.
Tereasa Grill
Rating:
5.0
Customer did not leave a comment.
Natalie Hardy
Rating:
5.0
Customer did not leave a comment.
monty schaefer
Rating:
1.0
The guy at the counter at pickup was so rude. I am not super good with driving large trucks , after not being able to back up a 26 foot truck due to it being so tightly parked I went back in and asked for help , he literally grabbed the keys out of my hands, went to the truck without saying a word and did it for me so aggressively. Also the uhaul had a check engine light on which was unsettling . Very disappointing experience.
Dayle Rotherham
Rating:
5.0
Staff was friendly and helps.
Daren Sutherland
Rating:
5.0
You did a great job. The whole moving experience was pleasant and your staff cheerful and aconemadating.Thank you U-Haul. Joe C.
Benny Chapman
Rating:
5.0
A quick lesson on how to attach straps and chains for car hauler.
ed boiani
Rating:
5.0
Amazing customer service. Very timely and curtious.
Justin Savago
Rating:
5.0
Customer did not leave a comment.
Crystal Parks
Rating:
5.0
Customer did not leave a comment.
larry lybarger
Rating:
5.0
Customer did not leave a comment.
Dan Jones
Rating:
4.0
The checkin online to return equipment did not work, even after multiple attempts. I’m not sure if this was just a glitch since the app worked great many times before. Staff at location were awesome!
Stephen Holmes
Rating:
5.0
Both staff helped me with the pick up and drop off process. They were both very friendly and helpful!!!
Wendy Schimek
Rating:
5.0
Everything's was done perfict.
Donald Watts
Rating:
5.0
Customer did not leave a comment.
Curt Watson
Rating:
4.0
Customer did not leave a comment.
Ron Parron
Rating:
5.0
U-Haul associate was friendly and helpful.
Ben Haveman
Rating:
5.0
Customer did not leave a comment.
ANABEL MORALES REYES
Rating:
5.0
Customer did not leave a comment.
Jason Poirier
Rating:
5.0
Customer did not leave a comment.
Jason Felix
Rating:
5.0
They were so kind and helpful!
Erica Arsenault
Rating:
4.0
Customer did not leave a comment.
Dakota Baldwin
Rating:
3.0
Customer did not leave a comment.
Heather Burch
Rating:
5.0
Customer did not leave a comment.
Karen Briggs
Rating:
4.0
Not require them to use the app to pick up/drop off equipment.
Jeston W Hays
Rating:
3.0
Had to drop off trailer when it wasn't open due to uhaul inappropriately planning there business.
Wade Eberspecher
Rating:
5.0
Have them down load the app ahead of time
Linda Pérez
Rating:
5.0
Customer did not leave a comment.
zhandos tolkynov
Rating:
5.0
Customer did not leave a comment.
Danny Sadler
Rating:
3.0
Customer did not leave a comment.
Kevin Coombs
Rating:
3.0
Poor communication skills. Rude interaction when I went to pick it up. Argumentative employees.
Jo Holifield
Rating:
5.0
Customer did not leave a comment.
Nathaniel West
Rating:
3.0
Yes but with caution. Staff did not have the additional items ordered via the app in the truck. Neither did they care to pull those items and load them for me. Also, they did not want to sell me boxes. I was told to go to the Free boxes stashed by the stacks of new boxes and take what I wanted. There was no used boxes worth taking so I grabbed the furniture pads and left with the truck.
Patricia Meehan
Rating:
5.0
Customer did not leave a comment.
Robyn Henslin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Chrisetensen
Rating:
4.0
Customer did not leave a comment.
Laura Ziebarth
Rating:
5.0
Customer did not leave a comment.
ROBIN MARSH
Rating:
3.0
Trailer I rented did not have a license plate
Kerry Lucas
Rating:
2.0
Lonnie the manager was rude, abrasive and wouldn’t help anyone unless they downloaded the U-Haul app. My time is valuable and I spent 30 minutes trying to get the app downloaded and checked in. I will not return to this location if I have a choice.
Michelle Young
Rating:
5.0
Nothing: The fellows that serve customers at the 2949 East North Avenue in Grand Junction, Colorado do an excellent job!
ROBERT KOLLER
Rating:
5.0
The employee that helped me was great. He had great customer service and was very knowledgeable
Aaron Wirth
Rating:
5.0
Customer did not leave a comment.
Gypsy Piland
Rating:
5.0
Customer did not leave a comment.
Jeremiah Klein
Rating:
5.0
Customer did not leave a comment.
Peggie McBride
Rating:
5.0
Customer did not leave a comment.
FELICIA GERMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Cepaitis
Rating:
5.0
Customer did not leave a comment.
Harry Bowlby
Rating:
3.0
App was not working in the location.
Took an hour to pick up the vehicle at 6am.
Front windshield was dirty inside and out.
Lock box 5 lock was sticking and would not open
Gavin Hanssen
Rating:
5.0
Don't need to improve any thing
Nicholas Lozen
Rating:
5.0
Customer did not leave a comment.
Dennis Adams
Rating:
1.0
Customer did not leave a comment.
Adam Dietrich
Rating:
5.0
Customer did not leave a comment.
Lindsay Keller
Rating:
2.0
Customer did not leave a comment.
Brian Mages
Rating:
5.0
The app to check in didn't work
michael cook
Rating:
4.0
Customer did not leave a comment.
Cynthia Brantley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dylan wilhite
|
First Impressions
Rating:
5.0
I will always use U-Haul before any other. They know how to treat their customers right!!!!!
Cindy Finley
|
First Impressions
Rating:
5.0
Excellent Staff very kind and helpful Reassured with security services cameras and a great staff
Robert Roessler
|
First Impressions
Rating:
5.0
Excellent staff
COREY DOHRMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geoffrey Dahlgren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nohealani Alidon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia Galindo
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STANISLAVA VINNITSKY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Seth Armer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenna Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandy sheehy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID SNYDER
|
Overall Experience
Rating:
5.0
Terry was courageously professional. Was beyond understanding and helpful beyond measures!
JERAMIE KOHRUMEL
|
First Impressions
Rating:
1.0
The staff was, really nice and everything was nice and clean.
brian stone
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LEWIS HILL
|
Overall Experience
Rating:
1.0
Staff was rude with horrible attitudes..on multiple occasions the doors were locked early...
Ronald Desrochers
|
Overall Experience
Rating:
5.0
If every business had the kind of customer service that I was given then we wouldn't need reviews. They were great, very helpful kind, and professional.
James Carroll
|
Overall Experience
Rating:
5.0
Well kept facility, secure and clean
Helpful staff
Michael Dohm
|
Overall Experience
Rating:
5.0
The staff was fantastic, friendly helpful, and informed.
James Carroll
|
First Impressions
Rating:
5.0
The lady that helped me with extremely nice and helpful and beyond understanding. She made me feel comfortable renting a unit there and made getting through paperwork as easy as she could. An amazing employee over all.
kamron olson
|
First Impressions
Rating:
5.0
I have always used U- haul and will in the future. They have always found answers for me and made what I needed happen.
lucinda vallles
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jamie Dart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Piper
|
First Impressions
Rating:
5.0
Mr. Piniero was the most helpful agent ever. Ii am surprised that you are able to keep him. I mean, seriously, wow.
Curtic Harlan
|
Online Move In
Rating:
3.0
It felt to crowded
wyatt kihlstrom
|
First Impressions
Rating:
3.0
Came to put a couch in my storage and couldn’t get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It’s been over 24 hours . The original sales person was wonderful though
Tracy Morton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany bracco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cheri milam
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Jesse Fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Osborn
|
First Impressions
Rating:
3.0
Getting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.
BECKY WARREN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latrisha tackett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Osborn
|
Overall Experience
Rating:
5.0
Helpful and
RYAN MALASKA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULA DIMICK
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lori Osborn
|
First Impressions
Rating:
4.0
Indoor storage units clean and well kept.
BRIAN LIGHTFOOT
|
Overall Experience
Rating:
5.0
Very pleased with all your help
esther piper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
julia prebe
|
Overall Experience
Rating:
4.0
Larry is not the friendliest person I’ve ever met. I think he forgets who the customer is
bryan wallway
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TADD WARNER
|
First Impressions
Rating:
2.0
I had mice feces all over my stuff and half of it was ruined
DANIELLE sparks
|
Overall Experience
Rating:
4.0
?
kenneth hofmann
|
First Impressions
Rating:
2.0
Don't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.
steven larch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gavin Rucks
|
Overall Experience
Rating:
5.0
Probably one of the most courteous and friendly storage units I’ve ever been to in my life. Customer service is number one down there you can tell
Kevin McCray
|
First Impressions
Rating:
5.0
It was a good unit and facility
Timothy Carrasco
|
Overall Experience
Rating:
5.0
Very clean and professional environment! Thank you!
Dustin Files
|
Overall Experience
Rating:
4.0
the only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.
Braelyn Whiting
|
Online Move In
Rating:
5.0
Thank you for everything
Gary Belcher
|
First Impressions
Rating:
5.0
Excellent staff and service. Thank you! Recommend for all your storage and moving supplies.👍
Lisa roche
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN WOOD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID SNYDER
|
First Impressions
Rating:
5.0
The dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!
Kelly weathers
|
Online Move In
Rating:
1.0
Very rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again
christina craig
|
Overall Experience
Rating:
5.0
We all seem to move at some point in our lives. UHaul is always the dependable go to.
KEITH PROCHNOW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julia prebe
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEFFREY PEARSON
|
First Impressions
Rating:
4.0
Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.
joseph cardile
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
courtney outlaw-robnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Laner
|
First Impressions
Rating:
5.0
Long did a wonderful job taking care of my experience here . Rhanks so much
max siegfried
|
Overall Experience
Rating:
2.0
Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable
sandy wallway
|
Overall Experience
Rating:
1.0
The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.
Tyler Mcfarlin
|
First Impressions
Rating:
3.0
I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.
Karen Leach
|
First Impressions
Rating:
5.0
The staff at U-Haul was awesome.
tommie johnson
|
Overall Experience
Rating:
5.0
It went very well. Everyone was nice and the storage unit was cleaned before entry. Thank you.
gervais murray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john gibson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Elder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Foster
|
First Impressions
Rating:
4.0
the only coment is that is to expensive for the size
FRANCISCO CERVANTES PENA
|
Overall Experience
Rating:
5.0
great overall experience
Kevin Kirlin
|
Overall Experience
Rating:
5.0
I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.
Adam Mazziotta
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOROTHY FULLERTON
|
Overall Experience
Rating:
3.0
On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.
STACY WENTZEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Condit
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TENA ROWLAND
|
Overall Experience
Rating:
5.0
The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.
Robert Kaiser
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Douglas Olsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
delia geva
|
Overall Experience
Rating:
5.0
the entire crew was very helpful & patient - thank you!
Matthew Bergdahl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH PROCHNOW
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert Kaiser
|
First Impressions
Rating:
2.0
Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.
Catherine Sheader
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caroline Rubin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Poage
|
Overall Experience
Rating:
4.0
Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.
Douglas Olsen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WANDA LACKTORIN
|
Overall Experience
Rating:
2.0
I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.
Ashley Liff
|
First Impressions
Rating:
1.0
I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.
Erin Schmitz
|
First Impressions
Rating:
5.0
Lonnie and his crew were so very friendly and helpful!
Rebecca Maybury
|
Overall Experience
Rating:
1.0
Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.
Shannon Ringold
|
Overall Experience
Rating:
5.0
Piece of Pie, Easy as Cake.
JAMES LEWAN
|
First Impressions
Rating:
5.0
I feel very secure having my items in the storage unit.
Mary Ann Griffith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charles anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sintia rios
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tommie johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIM OVERHOLT
|
Overall Experience
Rating:
5.0
I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.
Rebecca Maybury
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Dohm
|
First Impressions
Rating:
4.0
staff always available and willing to help.
william stanford
|
Overall Experience
Rating:
5.0
This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.
angela Laubhan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Austin Aultman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles moon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia CUERVO
|
Overall Experience
Rating:
2.0
The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.
ethan carpenter (eco x gen labs)
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrica kemper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica Lucero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garry Meade
|
Overall Experience
Rating:
5.0
Helpful and friendly staff
flordelis DelaCruz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacob Liersemann
|
First Impressions
Rating:
4.0
Good overall experience. 🙂
Mike Picco
|
First Impressions
Rating:
1.0
My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.
Misty Phillips
|
Online Move In
Rating:
5.0
Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.
charles moon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zoe Hicks
|
Overall Experience
Rating:
5.0
I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....
Beverly McClure
|
First Impressions
Rating:
4.0
My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.
Traci Hensiek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah Pope
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa roche
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Naomi Creason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFERY COXWELL
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MOLLY LOWERS
|
First Impressions
Rating:
5.0
Very friendly, helpful staff.
Elaine Koons
|
First Impressions
Rating:
1.0
Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.
stephen mahoney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike kenney
|
Overall Experience
Rating:
5.0
From move in, to move out, and rental of uhaul, the employees here have always been amazing.
Roberta Snider
|
Overall Experience
Rating:
5.0
Easy and quick service.
Naomi Creason
|
First Impressions
Rating:
5.0
Val was precise and efficient in setting-up my account..
I am very pleased with the clean facilities and the storage unit assigned to me (1023).
Farley Inglis
.
farley inglis
|
First Impressions
Rating:
5.0
Great!!!!!
Walter holak
|
Overall Experience
Rating:
3.0
People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.
Kathleen slaughter
|
Overall Experience
Rating:
5.0
Great place to store your things.
timothy sack
|
Overall Experience
Rating:
5.0
Easy peasy
James Kleinfelter
|
Overall Experience
Rating:
5.0
What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!
ARIEL CLINICAL
|
First Impressions
Rating:
4.0
Staff and facilities well kept clean staff helpful and friendly. Professional
Louis Kemper
|
Overall Experience
Rating:
5.0
The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.
ANN KEIM
|
Overall Experience
Rating:
5.0
I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.
SHERRI FELK
|
Overall Experience
Rating:
1.0
Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.
jacob caldwell
|
First Impressions
Rating:
4.0
The customer service was very pleasant. And very helpful. I will for sure come back again.
Thank you again.
Stacey Lucero
|
First Impressions
Rating:
3.0
The U-Box experience was good and convenient you just need to get your billing department fixed.
PAMELA CONNERY
|
Overall Experience
Rating:
5.0
The best
Patricia McAfee
|
Overall Experience
Rating:
5.0
Amy was great to work with. Very professional and helpful.
GARY EASTHAM
|
First Impressions
Rating:
5.0
The service was great when I moved in years ago. Years later, moving out was an easy process.
SHERRI CRUZ
|
Overall Experience
Rating:
5.0
No problem
hettie darden
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful
Michele Pimentel
|
Overall Experience
Rating:
4.0
Good customer service
james wilson
|
First Impressions
Rating:
5.0
Willing to please customer.
Betty Souch
|
Overall Experience
Rating:
5.0
Staff were efficient and courteous. It was a pleasant experience.
Kenneth Feller
|
First Impressions
Rating:
5.0
👍🏼
staraleine stocks
|
Reservation
Rating:
5.0
Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.
Rick Hopkins
|
Overall Experience
Rating:
5.0
Good people
Jack Meeks
|
Reservation
Rating:
3.0
First unit we rented, leaked rain water on some of the items stored.
chris brubaker
|
Overall Experience
Rating:
5.0
Equipment was ready when scheduled. Easy access.
Robert Pates
|
Overall Experience
Rating:
5.0
Staff very helpful. I definitely will use U-Haul for my storage purposes
LIZ BALLARD
|
Overall Experience
Rating:
1.0
Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!
Blaine Bell
|
Overall Experience
Rating:
4.0
Efficient and helpful staff.
Tanner Pryor
|
Overall Experience
Rating:
4.0
Long waiting times and phone always answered by call center that does not know the local specifics.
Wendy Metzger
|
Overall Experience
Rating:
4.0
This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.
Wendy Metzger
|
Overall Experience
Rating:
5.0
I would always go to UHaul in Grand Junction first, for all my moving and storage needs.
Francis Wilson
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful. Very clean. Keep up the good work.
Christina Hansen
|
Overall Experience
Rating:
4.0
Not enough people around to help. but great other wise!
Cheri Trout
|
Overall Experience
Rating:
3.0
I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.