Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service and easiest service I've experienced from any other company in any other industry. I love dealing with uhaul. They can calm the most stressful situations, which is moving in general. They always find a solution. Thank you! And the free storage units for a month relieve ap much stress as well. A nice added bonus!
Sharonlee LUCCHESI
|
First Impressions
Rating:
3.0
Storage unit and facilities were easy to access and clean. However, there have been recent fires at the facility and I received no communication from the team. Accidents happen, but as a customer I would appreciate more information and assurances from U-Haul. On two occasions I showed up to access my storage unit and was surprised to learn about the incident and was not allowed onto the property. I would've appreciated more communication and a heads-up when I could not access my property.
Emily Robson
|
Overall Experience
Rating:
1.0
There was a fire at the facility and it took them 3 days to contact me at which time they provided no information other than the fact that there was a fire and they’d have to call me back with more information (I know that other clients were notified as much as 2 days before me). They never called back. I then find out when I called back a week later to ask, that they had opened my storage unit and moved my belongings without requesting my permission or even notifying me. The person I spoke to provided no information other than that, and said I needed to speak to someone else who wasn’t in.
This is completely unacceptable.
TATIANA PASQUAL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris Walker
|
Overall Experience
Rating:
4.0
Great work
Joseph Lefebvre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian laker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel Seabrook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wendy godfrey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alan knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Harrison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND HAJNIK
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Amberlynn Mayer
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Amberlynn Mayer
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
dana wilson
|
Overall Experience
Rating:
5.0
Great staff very helpful and kind !
MARK BURKHOLDER
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Lori is a great asset to the company, very helpful and friendly.
William Belton
|
First Impressions
Rating:
5.0
Very happy with service safe and clean surroundings The staff were always friendly and ready to help with any concerns or needs I have used their services a few times and will agsin if I need too ! I thank them for their kindness expert advice
brenda Isaac
|
Overall Experience
Rating:
2.0
Unfortunately due to our stuff being in there for almost two years and no temp control all of our wooden furniture pieces were ruined. Will call to see if insurance will cover but I doubt it. I guess the moisture in the unit made the wood swell.
MELISSA JACK
|
Overall Experience
Rating:
5.0
Important to keep up with the exterior paint, roads and finishing to feel kept up and safe to access
Guy Cowan
|
First Impressions
Rating:
5.0
Good, friendly staff.
Kevin Piper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roderick Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Laird
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Bondy
|
Overall Experience
Rating:
5.0
Thank you for your excellent customer service.
DAVID COULTHARD
|
Overall Experience
Rating:
5.0
I used uhaul a few times and always very pleased. Management is great. Thank you.
Debra Spencer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Potter
|
Overall Experience
Rating:
5.0
We have not inspected our unit yet.
We are certain it will meet expectations.
Great friendly service.
Todd Potter
|
First Impressions
Rating:
5.0
Thank You. You guy’s are the best
Larry Clarke
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Houghton-Ross
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Bedard
|
First Impressions
Rating:
4.0
This was a fix from a big mess but it got straightened out
MARY LYNN CLINGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRENCE BIGGS
|
Overall Experience
Rating:
4.0
easy, simple, will use again. Thanks
Roger Archer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON CAMPBELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Baba
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan tomlinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jamie ogden
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MELISSAANNE VERSLYPE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris West Rotary Club of Sarnia Bluewaterland
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARK JANSSENS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA FREITAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diane Leblanc
|
First Impressions
Rating:
5.0
Thank you Lori and Les for your help over the past year,Every time I needed help or assistance with moving trucks to boxes ,you were so helpful . The storage unit was well lit and secure .
tom nelligan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Hill-Crawley
|
Overall Experience
Rating:
3.0
Customer service person rude and argumentative. Would not go back to that location
Pamela Smereka
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEIL ARMSTRONG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael carlton
|
Overall Experience
Rating:
5.0
Thank u for being there in my time of uncertainty
Liz schultiess
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Keith Kingdon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pieternella Huizinga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher fletcher
|
First Impressions
Rating:
5.0
Uhaul has always been excellent courteous and clean. I only moved because I needed far more room. I would gladly recommend them here.
Michael Brock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emily baxter
|
First Impressions
Rating:
5.0
Chris was extremely helpful.
Bryce Dixon
|
First Impressions
Rating:
4.0
Was not pleased with the misinformation/false advertising on your website. Free lock was advertised but was told i must purchase? Also, unit reserved was not available however, the website said there was.
Daryl Amundson
|
First Impressions
Rating:
5.0
U-Haul staff were very friendly and helpful in all areas of my move.
Donna Conrad
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dean Haines
|
Overall Experience
Rating:
3.0
The only reason I am not giving a 5 star rating is because of the false advertising that is going on. It was stated online that a lock would be included with the rental. And that the lock would be in my unit when I arrive. After I used my access code to get in the building I realized there was no lock in my unit. I called the number on the sign and the lady was rather rude when I told her there was no lock in the unit. She said that it was an "American thing" and they don't put locks in the units because they get stolen. Also, they are not included with the purchase when online it said it was included with the purchase. So then I had to drive across town to the other uhaul place so that I could pick up my lock and my swipe card. I just wish your company had of been upfront with the process because I did not receive any piece of information stating that I had to go to the other store. I might as well have just went there to rent a unit and don't see the point of the online rentals if you have to go in to deal with all of that anyways. Please look into this and get your information online corrected for your Canadian customers.
Lynsi Taylor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Deb Declara
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deb Declara
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stanley Podlacha
|
Overall Experience
Rating:
5.0
Staff was fantastic, she was pleasant upfront and easy to understand. Gave good advice for box sizes and locker size
cody newman
|
First Impressions
Rating:
5.0
Seamless and very easy to access. Very pleased !
Steven Clements
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary Taylor
|
Overall Experience
Rating:
5.0
Thanks Lori for your outstanding service.
James Moore
|
First Impressions
Rating:
3.0
there was no hand cart/trolly cart to be had anywhere.
Tony Cudney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne Freer
|
Overall Experience
Rating:
5.0
Highly recommended
Lynne King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Ogilvie
|
First Impressions
Rating:
5.0
Great experience
Dianne Lacroix
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg McKinnon
|
Overall Experience
Rating:
5.0
Chris was perfection.
selenaclarkson adultconnection
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDREW GURNEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Helena Roman Guilhemat
|
Online Move In
Rating:
5.0
Great Service
Thank you
Mike Holthuysen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Parvez Rattu
Rating:
5.0
Customer did not leave a comment.
Ted Frayne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Williamson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Szabo
|
First Impressions
Rating:
5.0
have used U Haul for storage I stored items once in the winter and once in the summer pleased both times. Thanks
Melissa Lester
|
Overall Experience
Rating:
5.0
Everything was great. Very good customer service and the units are clean and safe. Well done 🍻
ashley butterfield
|
Overall Experience
Rating:
5.0
Wait time to check in at pick up point was a little long, but it went well
John Beer
|
First Impressions
Rating:
4.0
Unit was not quite as wide as advertised but was still big enough.
Claire A Agharese
|
Overall Experience
Rating:
4.0
Xx
leanne graham
|
Overall Experience
Rating:
5.0
Was a great place for storeage needs and truck rentals. Very polite and answered every question I had. Defently use again and recommend this place
Walter Scott
|
Overall Experience
Rating:
5.0
Delighted with the service provided
Stephen Long
|
Overall Experience
Rating:
5.0
Had no problems
JENNIE GOUGH
|
Overall Experience
Rating:
4.0
great
Blair Wyville
|
Overall Experience
Rating:
2.0
We had damaged belongings due to a water leak. The manager seemed to be concerned but refused to call me back after a dozen times calling her. We lost $300 worth of belongings. 226-402-0008.
julie zack
|
Overall Experience
Rating:
5.0
Great service and reasonable prices. Backed up by a caring understanding team. Keep up the great work.
Tim Gerbrandt
|
Overall Experience
Rating:
5.0
Very good to deal with completely satisfied
Tom Lumley
|
Overall Experience
Rating:
5.0
Excellent experience.
Daniel Carroll
|
Overall Experience
Rating:
5.0
So far so good. Manager has been pleasent, accommodating and understanding.
Stephen Clysdale
|
First Impressions
Rating:
5.0
Very friendly and courteous staff
Jeff Cousineau
|
First Impressions
Rating:
2.0
When I first moved in I had issues with the site manager. Trailers and trucks were often left near my access door, making it very hard to load and unload. Very little snow removal, always slippery.
Brandon Yule
|
Overall Experience
Rating:
5.0
Great service
Nicole McColl
|
Overall Experience
Rating:
5.0
Always great service from uhaul
Carol Neil
|
Overall Experience
Rating:
4.0
Was very useful for what I needed but the door seal was not perfect and I very small amount of water got into the unit. Luckily what was by the door and front corners was plastic and damaged by water
LEE ESSER
|
Overall Experience
Rating:
5.0
I would rent space from u-haul again. I am a very satisfied customer thank you.
debra spencer
|
Overall Experience
Rating:
5.0
I would definitely use their services again and recommend using them for sure. Their prices were great
adina melanson
|
Overall Experience
Rating:
5.0
Great experience
Randy Perez Murphy
|
Overall Experience
Rating:
5.0
All was good
michael sanchioni
|
Overall Experience
Rating:
5.0
No complaints. The staff were friendly and helpful. The bathroom was clean whenever I had to use it which was nice. Thanks for your help!
Jenna Strydonck
|
Overall Experience
Rating:
5.0
A bit bothersome/inconvenient when the office closed and moved to the Confederation location, but I realize downsizing is often needed for the “bottom line.”
Lawrence Russell
|
Overall Experience
Rating:
5.0
Great customer service and super clean
jo-anne pfoh
|
Overall Experience
Rating:
5.0
Les and Lori were just wonderful. I would give them both a raise and a promotion.
JAMES DARBY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wayne Phibbs
Rating:
5.0
Customer did not leave a comment.
Richard Ilves
Rating:
4.0
Customer did not leave a comment.
Paul Savage
Rating:
5.0
Customer did not leave a comment.
sherman neil
Rating:
3.0
Good if you can afford it I
pierre mercier
Rating:
4.0
Customer did not leave a comment.
Barb purton
Rating:
4.0
Customer rep was very friendly and curtious
richard learn
Rating:
5.0
No comment
BILL ALDERSON
Rating:
4.0
Customer did not leave a comment.
Graeme Wattie
Rating:
5.0
They do a great job so nothing to add!
GLENN COLUMBUS
Rating:
5.0
Customer did not leave a comment.
Craig Allen
Rating:
5.0
Signed at till for gas gauge. Stated half a tank. When in vehicle, gas gauge was below half.. Experience was pleasant and seamless.
gary morrow
Rating:
5.0
Customer did not leave a comment.
STEPHANE THIFFEAULT
Rating:
5.0
Customer did not leave a comment.
TY Moore
Rating:
5.0
Very impressed with the vehicle; easy to load and very comfortable to drive. Pleasantly surprised at the fuel efficiency. Owner at this location was very helpful and professional. Overall, a 10 out 0f 10 experience.
david smart
Rating:
2.0
not a lot of room to hook up with building being so close could move everything back closer to fence .
Mike Hendrycks
Rating:
5.0
Customer did not leave a comment.
BONNIE HILL
Rating:
5.0
Not much, Tyler was helpful, pleasant and professional !!!
MIKE SNELL
Rating:
3.0
this uhaul office was nice and well laid out but not easy to find as in entrance way for a newcomer to sarnia.
ANTHONY BASCUS
Rating:
5.0
Customer did not leave a comment.
MICHELLE BOSCH
Rating:
3.0
The brakes were worn and not maintained. The tires were old and bald. The gas mileage was horrible, not efficient at all. For the travel distance (almost 2000km), the money paid and where we were going a better truck, a more maintained vehicle would have made the drive easier.
Tiffany Rollins
Rating:
5.0
Customer did not leave a comment.
John Doidge
Rating:
5.0
The young fella that was there in the morning when we dropped off the auto carrier was very helpful in getting my vehicle unchained and disconnecting the trailer! The guy that was there later in the day when we dropped off the truck was very personable and efficient! We couldn't have asked for better personnel at the drop off location!
DENNIS ROTHENBURGER
Rating:
4.0
Customer did not leave a comment.
Den Ivanovich
Rating:
5.0
Customer did not leave a comment.
Phil Litrenta
Rating:
5.0
Customer did not leave a comment.
CHERYL Irvine
Rating:
5.0
Friendly, courteous and fast!
Thank-you.
KEN MCWATTERS
Rating:
4.0
Customer did not leave a comment.
JEFF MAYO
Rating:
1.0
Made 4 calls about my final bill/refund over 2days with no call back.
Shari Riley
Rating:
5.0
Customer did not leave a comment.
STEVE POWERS
Rating:
5.0
very impressed with this location and the whole experience. will definitely use it again i
Darryl Schumm
Rating:
3.0
Customer did not leave a comment.
Daniel Portelance
Rating:
4.0
Customer did not leave a comment.
KURTIS Gray
Rating:
4.0
Truck was clean; maintained? There is something seriously wrong with truck. From 40 mph (a US based truck with Arizona plates) onward it shakes wildly. I did not notice the steering wheel shake, it was the truck. A person who was following me thought the truck frame was bent since it looked crooked while driving. Someone needs to seriously check that truck out. rudy@rkfischer.com
Rudy Fischer
Rating:
5.0
Customer did not leave a comment.
Joan Kivell
Rating:
3.0
Customer did not leave a comment.
Maygin Codling
Rating:
5.0
The costumer service I had here was wonderful fast and polite.
Laurie Lucas
Rating:
4.0
Customer did not leave a comment.
David Goodhand
Rating:
5.0
Maybe explain the tow/haul feature. Took a couple minutes of driving thinking the truck was sluggish to figure it out. Tyler was awesome when I inquired a week before leaving if I could upgrade the truck
Leone Rankin
Rating:
4.0
Customer did not leave a comment.
KEITH BARNEY
Rating:
3.0
When u sent the email.... Did not realize that it was to enable us to print out receipt when we returned the truck. We used the truck for about 3 hrs and returned after hours as explained to the employee at uhaul. Hoping additional charges ate not applied. When making reservations employees should notified customer of this
Charles Capes
Rating:
4.0
nothing
randy degagne
Rating:
5.0
Customer did not leave a comment.
shoira scott
Rating:
4.0
Customer did not leave a comment.
JOHN VARGO
Rating:
5.0
Customer did not leave a comment.
Wessley Dore
Rating:
5.0
More cost effective for out of town hauls since gas is so costly.
Dani Mezzatesta
Rating:
1.0
I had picked Forest as the pick up location and if I had known they didn't actually have the vehicle I would have found another alternative instead of having to go all the way to Sarnia to pick up the truck. No one could give me a good answer and none were very understanding of the situation. When I arrived in Sarnia, their system was down and I was there for a while as they sorted things out. Overall it was more of an inconvenience and hassle and would probably not use UHaul again.
Sarah Williams
Rating:
4.0
Customer did not leave a comment.
Henrietta Clarke
Rating:
2.0
I had reserved trailer. Employee had to click mouse al least 100 times on both of my times in your office. You need to streamline your computer process. I won't be back. RIDICULOUSLY frustrating.
Dave Mclay
Rating:
5.0
We were so grateful that the shop was still open at 6pm. Thanks
lynn ellenor
Rating:
5.0
Customer did not leave a comment.
OLIVER VIITAMAKI
Rating:
5.0
Gentleman running facility was very helpful. Vehicle was clean and in good condition.
KEVIN MILLER
Rating:
4.0
The young man handling our rental was awesome....friendly,professional,helpful
Mel Wright
Rating:
4.0
Customer did not leave a comment.
Christopher Rade
Rating:
5.0
Customer did not leave a comment.
Lisa Boucher
Rating:
4.0
Customer did not leave a comment.
Greg Codling
Rating:
5.0
Install a large permanent sign on roadway.
Peter Grogan
Rating:
4.0
Very helpful staff. There was an overbilling error from the self-service vehicle return that the office staff were able to quickly resolve the following day when office re-opened.
Douglas Baillie
Rating:
4.0
I drove to Corunna and back and they charged me $17 in gas. Too much.
keith barney
Rating:
4.0
Customer did not leave a comment.
David Bezaire
Rating:
5.0
Customer did not leave a comment.
Ron Dann
Rating:
5.0
The only bad part of my U-Haul experience was with the follow-up after the reservation. The person I booked with over the phone was very good. He said that someone would contact me the next day to confirm time and location of pick up, but no one did until I called them. I was unable to get the 7:00AM pick up time I wanted because the location that had the cargo van did not open until 8:00. Apparently there were no other cargo vans available in Sarnia. The staff at the London Line location were excellent and very efficient. If I could have picked up the van earlier, I would have been happier.
rick hynes
Rating:
5.0
Customer did not leave a comment.
Christopher Rade
Rating:
4.0
Customer did not leave a comment.
Georgia Gander
Rating:
5.0
Very polite and personable
stephanie moore
Rating:
5.0
Customer did not leave a comment.
Ron Dann
Rating:
5.0
Very friendly and helpful. It seems that the rental signup procedure is a bit long but not due to the people, just the process. Overall the trailer and employees were excellent. I will rent again from this location.
allan arbour
Rating:
3.0
Have solutions to people's problems instead of everything being out of your hands...
BERRY MICHAEL
Rating:
5.0
staff did everything they said they would.prices were okay.maybe the car hauler could have a decal to indicate what size trailer hitch ball is required .while we did use uhaul truck to pull trailer we did uhook and used pickup to move car trailer on arrival.your on line prebook is excellent. thank you neil smerek
Neil Smerek
Rating:
5.0
Customer did not leave a comment.
Brian Bloxam
Rating:
5.0
Customer did not leave a comment.
Donald Baxter
Rating:
1.0
The unit I was there to pick up was not there at the arranged time. Had to take a different unit that had no ramp so loading was difficult and I had to lay the fridge on its side witch I did not want to do. Also the bar on the side which you use to tie your straps on to hold your items in place broke away from the side of the trailer making it useless which gave me a hard time to secure my items.
DENNIS GUTHRIE
Rating:
4.0
Have anti-slip devices on the rear of the trucks for winter time.
Mitchell Steven
Rating:
4.0
Customer did not leave a comment.
Lynne Beer
Rating:
1.0
U-haul are liers
MARCY LYNN DE HAAN
Rating:
5.0
Their service worked out well for me! Thanks
BILL BELL
Rating:
5.0
Customer did not leave a comment.
kevin japp
Rating:
5.0
Friendly, quick and easy dropoff. 24hrs accommodation is nice.
David Marczak
Rating:
5.0
Everything went great. Keep it up.
RANDY DOYLE
Rating:
4.0
Customer did not leave a comment.
John Welsh
Rating:
5.0
Customer did not leave a comment.
Steve James
Rating:
4.0
Customer did not leave a comment.
Bob McLeod
Rating:
4.0
Customer did not leave a comment.
Roy Cossitt
Rating:
5.0
I waited til last minute, to make this call as my 'other plans' changed. They were very understanding and very friendly. For something I wasn't looking forward to, the visit was quick, efficient and excellent. I spoke with Kevin and Tyler and would definitely recommend to anyone in Sarnia!
shannon snake
Rating:
2.0
When I returned the truck, I was told there was not enough fuel in in the tank. The dealer in Cache Bay had changed the line on the meter reading because my driver noticed that it didn't match the amount of gas that was showing. He tried to call the Cache Bay dealer to verify, but there was no answer, so I ended up paying an extra charge because I was fed up with having to go through any more crap. He apparently made a grievance, but of course I never heard anything from anyone.
Linda Lacko
Rating:
4.0
Customer did not leave a comment.
Bob Lutz
Rating:
3.0
Let them know if opening hours change.
Mark Fields
Rating:
3.0
This location and rep were fine.
Scott Jackson
Rating:
3.0
Be more accurate when calculating mileage to destination, I was charged for extra miles when I returned the truck, I went directly to my destination, two pull overs, one for gas, one to eat. Then returned truck with more gas than when I picked it up,less than 12 hours later, small charge, but still annoying
Scott Cook
Rating:
4.0
Customer did not leave a comment.
John Mclean
Rating:
4.0
The fridge cart was missing a cotter pin but this did not prevent its use.
Stephen Grant
Rating:
4.0
Customer did not leave a comment.
keith HUMPHREY
Rating:
2.0
Not enough space to properly load/offload equipment
Chris Pettit
Rating:
5.0
Easy pick up and drop off. Rates were very reasonable. Glad to be able to rent a trailer on a long weekend with short notice!
Edward Janssens
Rating:
4.0
I booked a 15 foot cube van. I ended up getting a 26 foot truck. While the larger truck made the move easier, the truck was very hard on gas, and I had to pay increased bridge tolls.