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James HCustomer Reviews for U-Haul Moving & Storage of Germantown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
TRUNG DThey charge too much for Gas
AREF SThe person who helped me attach the trailer was patient, thoughtful and helpful. It was a positive experience overall.
Dale KEverything Was great and Amazing equibment for my Long trip
Egiro BCustomer service representative, Jay was great! Friendly, courteous! The transaction from beginning to end was great. I was blown away how easy it was. Jay made the entire process a better experience. I’ve used U-Haul many times over 30 years. This was the best yet!
RONALD Rso, so, so much better than the previous uhaul experience. this location was really efficient. i like starting off with a full tank because returns are easy (just fill up priir to return).
David RJulia is wonderful lady helping and advise👍👍
Robert C | Overall ExperienceThe staff member was extremely friendly and helpful
Brad MGreat service, great truck! Thank you.
David HCustomer service was above and beyond with the two ladies upfront today
Eugene CNo improvements. Checked out equipment went perfectly. Very helpful .
charles dThat self check in and out process this a lot.
Nickea WThey make everything easier, excellent customer service, they have a good vibe and everything is always very clean. Thank you!
Ana TSuch an easy process - staff was excellent!
Renee JThe site was able to check me in fast. Great service!
thomas lI filled gas where o found it and I still got charged 20 dollars extra for gas
Marisol SThe office did not open on time. The tire pressure gauge light was lit on the vehicle. The staff was very courteous and efficient once they arrived.
Stephen OGreat service
anil mFriendly service experience was great service with a smile and yes I give this place 5 stars Fast easy process I was very happy with my service
victoria sN/A
Michael JWe did after hours dropoff so I cannot say much about the office or office. We left the rental in the lot.
Mark WHowever the truck bed leaked water
Aaron WGreat service and location
allen wFast, efficient, friendly and professional, there is never complaints with the stuff of this location, they always deliver
FEDERICO OMy experience was that I only need it the truck for moving in a distance of 7 miles so that’s about 14 mile for the round trip plus 1.5 mile when I rented the truck that makes it like 15.5 to 16 miles. But the truck was making that I used over 40 miles. I told the lady at the office but since I only worked the miles not a pictures she said I need it proof of that
Carlos LWe were told we had to rent for three days when we only needed it for one day. We returned it Friday morning. We found out after it became dark that the lights did not work on the trailer
Tonya TKeep up the excellent work you are doing.
Gregory AYoung men at the counter were not experienced but eventually got the paperwork done, even though I checked in online. Cargo trailer worked perfectly. Wish I could get a partial refund for dropping it off early!!
Mary KGood service
Bryan FGreat customer service
EMANUEL SDid not receive moving blankets as requested and paid for
DOMINIQUE SPlace was very well stocked on all types of trucks. Staff is friendly and knowledgeable. Would rent from here again!
Alden LThe person who helped me was excellent
Kyle BI returned during business hours. I didn’t realize the attendant was present since they didn’t come out. Therefore, I did the mobile drop off, but it is not easy to find the drop box. There were other customers trying to locate an attendant also, eventually we found her. She had been in the building the whole time, but for whatever reason didn’t hear or see us. Perhaps install a bell and have better signage for the Dropbox. When she eventually appeared, she was polite.
MARCOS BWeather was bad, but the service made it a bright sun shining day.
Clint HI will be calling you all shortly. That truck needs maintenance or needs to be trashed. It has no brakes and I think the transmission is slipping.
CHANTARA JVehicle was clean BUT the frontend ball joints, bushings or steering knuckle were so worn out that the frontend felt like to was going to break or fall apart. The steering had to much play in it it wasn't funny. That truck needs a lot of work in the front suspension and steering, to get it in safe working conditions or someone might get hurt. But, the workers provided great customer service.
steve mGood 👍 thanks Uhaul
Betty DGreat customer service and friendly atmosphere.
RANILO CThe young lady at this location was very kind and helpful. However, I am very disappointed that U-HAUL has now changed my location twice from Darnestown Sunoco to Waters Street on THE DAY of our move. I specifically chose Darnestown because it is close to my daughter’s apartment and it is clean and easy to use. I even went in on Friday night to check on the reservation and no one told me that it would be changed. I do not personally feel comfortable going to the Waters location. It is unsafe and dangerous to get in and out of the location entrance. We also reserved an appliance dolly and were only offered a regular size dolly. We had to drag a dresser from the fourth floor apartment and ended up throwing the dresser away. Unfortunately we will not be renting from U-HAUL again.
JACQUELINE MI asked for a 20 feet truck but there wasn’t any available so the customer service representative told me to take the 15 feet because she was 100% sure my 2 bedroom apartment will fit in that truck: we still hav to go back to the old apartment after 3 trips to the house with my van meaning 4 trips in total I moved an hour away so do the math yourself, the recommendations from your employee cost me time and money . Not good!!!!
Katiuska HNothing
KAREN JThank you for your professional expertise and awesome customer service,
Donalda TI rented a 10 footer. The loading pull down door had been left open, on a snowy day.
Pradip MChange the marketing "trick" of "Only $19.95 per day (plus mileage and fees)". This is MISLEADING to many people. The mileage cost is $1.49 PER MILE! We only rented the truck for 3 hours....drove 52 miles....and our invoice was over $125.00! This is a lot more than "$19.95 per day plus......"
Father aAll good!
Mahya BThe vehicle was clean n performance was good, however, shock absorbers need to be fixed, the vehicle was bouncing when it got into uneven roads or potholes. Once I pick the car from the location, I was not able to communicate with the location again, that is un professional in my opinion. However, the customer service was quite helpful. Also, get the location to educate your clients on the location of equipment n functions in the vehicle, I stumbled on the headlights by chance when it was getting dark; couldn't turn off the air-conditioning to use the heater, so I turned the heater on, both cooling and heating worked simultaneously. Apart from that, the lady at the pickup point was pleasant and helpful. On return, your staff can also ask clients how their experience was out of courtesy, not on surveys like this. So improve on customer service for clients returning after a long tedious day, not just instructions on how and where to park the vehicle
Akinlaja OWhen I first drove the van, there was a warning that the rear right tire was slightly under inflated. I used a small compressor that I use for maintenance on our home vehicles to bring that tire up to pressure.
Robert EThe trailer was not in good condition but pulled fine just was used and abused
Kenneth CEasy pick up. Friendly service
Ki SMake fuel gauge was checked and same as the system. I was lucky enough to take a picture before driving off to show proof that the truck was checked out with below Full. I would have been cheated out of $16 for someone's mistake if I didn't.
Chong LThe Costumer service at this place is very friendly and dynamic.
JOSE CFinding the location and dropping off my vehicle was straightforward. The key drop-off box is well-lit and readily accessible.
Ronald SI am extremely unsatisfied with drop off location. people were unfriendly and unprofessional.
Seyed RNothing else, because always Excellent Customer Service Support !
FRANCISCO MFriendly staff and meets my needs. Prefer if location can provide newer car carriers with less squeaks and rattles.
Nabil ALittle did I know that the truck was as dirty as it was. For the entire trip, I could not breath well due to too much cigaret smoke. This was health hazard. I had to shorten my trip .
Jacob YGood service!!!
Emebet HGood service
DESMOND AJon was very helpful. Clarified my contract was very helpful. I would use this location again.
Bennnett BJulio was very good while I was at the office. Gongratulation
Oswaldo P | First ImpressionsThank you Julia, for working with me & making it possible for me to move on. Have a great day. Anne Taylor
ann t | Overall ExperienceI did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not secured
Anabelle M | Overall ExperiencePrice was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.
DARYL P | Overall ExperienceHorrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!
Gabriel B | Overall ExperienceAbove and beyond. Thank you
Kyon M | Overall ExperienceVery good service I like it thank you
CARLOS M | Overall ExperienceI stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.
Donald S | Overall ExperienceGREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCE
Lee D | Overall ExperienceVery good Customer service, very fast effective and convenient
Abel R | First ImpressionsExcellence experience so far.polite, helpful and friendly lady
Serge A | First ImpressionsGreat service
tom b | Overall ExperienceThere was always cars and trailer in the way around my storage unit
Fabian J | Overall ExperienceThank you Uhaul for everything. Zero complaints. You made our move easy peasy!
Justin R | Overall ExperienceBecause the rental units access is open, Not having security access controls makes keeping valuables is not as safe.
Jose W | Overall ExperienceDaniel was the most professional Uhaul employee I’ve ever met and I’ve used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!
Justin R | First ImpressionsFortunately I used two locks because one was cut off. I was told that this was the first time that happened.
Claude M | Overall ExperienceGreat staff and very helpful. I had access to vehicles and storage making life so convenient.
Ossie W | Overall ExperienceThe storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clear
Ali B | Overall ExperienceEverything was perfect
LFDI L | Overall ExperienceThey do an excellent job there. Always on time, on point and very professional.
Roger T | Overall Experience