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Thomas FCustomer Reviews for U-Haul Moving & Storage of Garden City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was friendly and efficient and the price was right. They were completely honest and did not jack up the price. This is your go-to place for storage if you live in the Boise area.
Dennis M | Overall ExperienceEveryone is always very polite and helpful
ken m | First ImpressionsExcellent and friendly staff.
Arya E | First ImpressionsLong time customer
Victor M | Online Move InThe facility is very well kept, but when I checked out of my unit I thought I might get a prorated exit price as I still had like 7 days til payment due.
Michael h | Overall ExperienceEven though there was some mouse issues upon move in the team here was quick to get some traps set and fix that issue.
Shenoa C | Online Move InOnly put no on the "was it secure and well lit" question because there wasn't a light in my unit. I provided my own lock and it was kept secure. I was given a full refund after having paid for the month when I moved out of the unit the 11th day of the month. Staff was very friendly and helpful. I had my stuff in there for over a year and everything was just as I left it. 10/10 customer service.
Kyalie P | Overall ExperienceEveryone was so nice and so helpful. If they could deal with me when I don't understand, upset, confused. They are outstanding!!!!
BECKY T | First ImpressionsThank you for your help and assistance.
David R | Overall ExperienceThe reason I say average is they didn't really listen to issue of me taking my name off the unit ex is in prison an we are no longer together and all the stuff was his in storage now I'm stuck with his bill and nothing in there is mine .
Laura r | Overall ExperienceThe staff were helpful and friendly.
James B | Overall ExperienceNeeded a place to store my things short term. It was conveniently located, clean and safe. Customer service was on point, Shane was the best! Highly recommend.
Liana C | Overall ExperienceExceptional service
Victor O | Overall ExperienceStaff was very helpful and professional
GARY C | Overall ExperienceWe had an issue at first with my rental having a flat tire. However through talking with the lady in Moneta and Uhaul they arranged another unit at a different location and discounted my rental price for the inconvenience of driving further. Thanks to all involved especially the lady at the Moneta VA location. She did everything she could to help me.
Justin L | First ImpressionsThe Manager and the 2 girls that work there are awesome
Kelly S | Overall ExperienceStaff was friendly and good. Felt like things could have been better in the security department. All and all good experience with just a few notable negatives.
stetson c | Overall ExperienceIt would be helpful if there was a light in the storage unit, but otherwise no issues.
Cheryl I | Overall ExperienceThe owner is a big guy. Seem friendly and knowledgeable of his job. But on 2 separate occasions I spoke with him. He stinks very badly and I couldn't wait to get away from him. Someone should talk to him about his hygiene. Not sure how anyone can stand to work around him. Yuk, stinky!! :(
Melinda G | Overall ExperienceFor a big company, the staff was very personable and treated me like an individual, not a customer. I would use them any time I need their services.
Heather B | Overall ExperienceGreat experience!
Michael S | Overall ExperienceI think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experience
Linda r | Overall ExperienceGreat customer service!!! 🙂
Christy K | Online Move InThanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!
David G | First ImpressionsEveryone was very helpful. It was a great experience thanks to how well the business is run.
Diana L | Online Move InUhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.
Stephanie B | Overall ExperienceThank you.
Vanessa F | Overall ExperienceThere was no lock as indicated
Suzanne K | Online Move InThe only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.
David J | Overall ExperienceCameron and the young lady whom I can’t remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!
carrie n | First ImpressionsNo prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.
todd m | Overall ExperienceThe staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......
ALfred C | First ImpressionsI was told there would be a lock in the unit when I opened it, but there wasn’t. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I’m not upset about there being no lock, I’m upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a “it’s not my problem” attitude.
Brian T | Online Move InThere was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.
PATRICIA T | First ImpressionsI had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37.50 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody
Melissa S | Overall ExperienceService is very good.
Lowell R | Overall ExperienceThe unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.
wendy A | Overall ExperienceFirst off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I’m in there the employees look like they hate their job— tepid at best— and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn’t have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8’s. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course — it wasn’t an error on our end— they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it’s fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week’s stay into the period. Beyond that. I called the week prior and specifically let them know when I’d be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I’m sure there’s a reason that I was told that a 15’ truck that I had reserved prior wasn’t available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.
gage w | Overall ExperienceVery difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.
William R | First ImpressionsI have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all
john m | Overall ExperienceI'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.
JVC N | Overall ExperienceThe information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!
KATHLEEN O | Overall ExperienceIt was very expensive, way way to high of a price⁷ for such a small unit.
Deann D | Overall ExperienceThe Staff is very helpful. Call ahead for scheduling and look online. Convenient location.
AMY R | First ImpressionsPart of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.
John C | Online Move InI have used 3 uhaul facilities and street level ones are the best and easiest to use.
Vince R | Overall ExperienceThese folks were super friendly and professional, and got me in and out very quickly.
Eric H | First ImpressionsThe staff went above and beyond to help me during my crazy moving weekend!
Brittany M | First ImpressionsMy only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer “to help them” (uhaul).
lee J | Overall ExperienceThe instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.
Thomas S | Online Move InNice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.
Tamara R | Overall ExperienceThe price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.
Robert W | Online Move InI already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.
COURTNEY K | Overall ExperienceHad lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit
Sierra D | Overall ExperienceThe free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.
Carol N | Overall ExperienceGreat experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁
JERRY K | Overall ExperienceOther than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.
Carl B | Overall ExperienceIf possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.
Carl B | First ImpressionsWill store stuff here again when I need to again
Shelby S | Overall ExperienceSean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave
Bonnie S | First ImpressionsThe gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.
Michael T | First ImpressionsWhile speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.
Tara O | Overall ExperienceThe process was fast, first month is free! Great customer service and experience!
Julie E | First ImpressionsThe unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.
Heather R | Overall ExperienceThank you for the help
Jesse W | Overall ExperienceEverything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.
flash h | Overall ExperienceInconsistent service
Nathan S | Overall ExperienceThanks
Michael A | Overall ExperienceAll was well
Anna G | First ImpressionsGood service and equipment, but waiting to get served was long. Need more employees and computers
todd m | First ImpressionsI had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.
COLLIN S | Overall ExperienceVery difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.
CHRIS R | Overall ExperienceI will definitely come back when I need to put anything in storage again!
Janae S | Overall ExperienceGreat people and helpful
john m | Overall ExperienceIt was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help
Robert H | Overall ExperienceThe employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!
Susan H | Overall ExperienceIt was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.
Trish P | Overall ExperienceGot want I wanted..friendly..helpful..thanks ..
Curtis P | First ImpressionsCommunication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.
Kyle M | First ImpressionsThank You.
Troy S | Overall ExperienceNever went to the facility
Michael M | Overall ExperienceJennifer really took care of us. Highly recommend!
Michael Y | Overall ExperienceCommunication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!
Kris S | Overall ExperienceThe manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!
Susan H | First ImpressionsI spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!
sheri k | Overall ExperienceEveryone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.
Sierra M | First ImpressionsTerrific Service
Mike F | First ImpressionsDelivery service was excellent
Duane S | Overall ExperienceOverall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.
Lewis & | Overall ExperienceAwesome customer service!
Tracy F | Overall ExperienceReturned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!
RODNEY C | First ImpressionsI have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee
STEPHANIE H | Overall ExperienceQuick service!
Stephanie H | Overall ExperienceMade reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.
Susan C | ReservationI rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.
terry s | Overall ExperienceEveryone I encountered was very nice and willing to help with whatever i needed.
Melissa B | Overall ExperienceI used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!
Scott B | Overall ExperienceI could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used
Barbra n | Overall ExperienceCrystal or krystal was great
GREG H | Overall Experienceservice was good, Ryan was very helpful
Ronald u | Overall ExperienceHighly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!
Glenn L | Overall ExperienceA+++
JOEL B | Overall ExperienceAsst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.
Seth G | Overall ExperienceKrystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!
reuben b | Overall ExperienceSafe and secure.
Torene B | Overall ExperienceEmployees were friendly and helpful.
Liz C | Overall Experiencegreat place to store
mike m | Overall ExperienceI will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.
KELSA N | Overall Experience