Customer Reviews for U-Haul Moving & Storage of Florence

2,989 reviews

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

(843) 665-4061

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joesph O. 
Rating:
5.0

Price doubled since I last used a trailer rental need to do something about it. Otherwise great.

Antonio L. 
Rating:
5.0

Customer did not leave a comment.

zandra C. 
Rating:
3.0

Truck had strong cigarette smell.

KAMaLiS G. 
Rating:
5.0

Customer did not leave a comment.

Silvana T. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

I reserved the van online. It was ready on time and the van was very clean. The staff was very friendly and quick.

Rakeshia G. 
Rating:
4.0

Rep charged for insurance even though I declined same when made reservation. Inconvenient because I then had to call Cust. Svc. and wait longer to check out at end of rental to get my $$ credited. Up selling without consent isn't cool-although the rep WAS very cool and friendly.

patricia J. 
Rating:
5.0

Extremely helpful staff. Thanks for making this move less stressful!!

Priscilla E. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

Mr Porter gave me outstanding customer service!

Caleb K. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA S.  |  Overall Experience 
Rating:
1.0

Location where I picked up the truck in the trailer took him messed up the contract and put them separate so I had to pay her higher price then I got to Charlotte to get the trailer taken off and found out they never strapped my vehicle down properly, so what do you think about your service?

Velma G. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia B. 
Rating:
3.0

I arrived on the lot and pulled into return equipment bay at 503 pm … unfortunately they close at 5 pm on Sundays. But there were still 2 people finishing up on inside and I know they saw me - so I sat there for a few minutes but as no one came out i started the self return online (but couldnt logon as their wifi must have been “off” … so now its drizzling rain again and I pull up and back trailer into a slot the best I could well then I had difficulty getting it unlocked /lose off of my hitch - I struggle for 20+ minutes while one of the 2 employees sat there in their car watching me struggle then left when they saw i finally got it unhitched … but then i still had to manually push and guide the trailer back into a parking space between 2 trucks by myself as the second employee cameout and just went and sat in their vehicle watching me struggle too and then they just sat there until I was about done then they drove off as well … a little help from tbe staff would have been nice - we dont get to shut down the ED or turn people away for coming in late or in the middle of shift change !!! I know it was Superbowl Sunday but I wanted to get back home to watch game too … a little help (common courtesy if nothing else) would have been nice … neither one of those 2 said employees even checked to see if i needed “help” or a quick hand …so I have a hard time recommending using my drop of location, but my pick up location was excellente !!!

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.

Danzy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannie L.  |  Overall Experience 
Rating:
5.0

Efficient, friendly, professional customer service.

Honor B. 
Rating:
3.0

All was well at the location. Service was professional and friendly.

Mary E A. 
Rating:
3.0

Customer did not leave a comment.

Alexis F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Great service at this U-Haul location. The staff was very knowledgeable and courteous and did all they could to get me what I needed at the best price and promptly.

Jay L. 
Rating:
3.0

Vehicle needs to be cleaned and repaired

Carmen W. 
Rating:
5.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Very friendly and helpful staff.

Weihan D. 
Rating:
5.0

Exceptional service every time. Friendly, efficient staff.

Dianne P. 
Rating:
5.0

Customer did not leave a comment.

Gladys J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
5.0

Greetings, I was notified with a receipt that Everything was taken care of. I was impressed with the time that I was informed. The area was safe, clean, neat, and lit bright. I really want to say I have had the best service ever during this rental service. The entire USA need to be this way. Happy Holidays. Thank you

Phylanda T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

earnest L. 
Rating:
5.0

Customer did not leave a comment.

Romella B. 
Rating:
5.0

Great experience with friendly service

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Regina S. 
Rating:
5.0

Customer did not leave a comment.

Kailon W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gee R. 
Rating:
5.0

Customer did not leave a comment.

Ivan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
3.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Mae M. 
Rating:
5.0

Customer did not leave a comment.

Lenora M. 
Rating:
5.0

Friendly staff assisted with disconnecting the equipment. No hassle.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Keep CHRIS and GIVE our MILTARY Discounts for our MILTARY families and Veterans Respect US!!!! Selette Graham

Selette G. 
Rating:
5.0

Customer did not leave a comment.

Kort C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Kirk P. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Scott T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

The young man that assisted us was top-notch!!! He was patient, kind, and extremely helpful. He was the best I have ever seen.

Carlita K. 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

AMI J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Wonderful technician! Fast service and great price!

teresa H. 
Rating:
4.0

Your 19.95 dollar van is very misleading... when I had it a few hours went like 15-16 miles in it... brought it back with right under the amount of gas it had in it in perfect condition and my out the door price was over $60 dollars. I literally will never do this again at all... I'll make 100 trips with my car before I do this again

Brandi F. 
Rating:
5.0

Customer did not leave a comment.

Michael Q. 
Rating:
3.0

Though it was brief, the customer service was poor.

Princess B. 
Rating:
5.0

Very easy transition friendly attitude enjoy the service

Marilyn S. 
Rating:
4.0

Customer did not leave a comment.

BRYAN F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEXUS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Manger goes out of his way to make you happy brent

Ronnie N. 
Rating:
5.0

I had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.

Latonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

The gentleman there was very nice

Kirk B. 
Rating:
5.0

Just keep doing what you've been doing, and I'm sure the next customer will love it!

susan A. 
Rating:
5.0

Nothing the service was just that excellent

mariam Y. 
Rating:
4.0

Customer did not leave a comment.

Isaiah H. 
Rating:
5.0

Make Sure The Computer System Will Recognize Their Vehicle and Apply The Right Engine to prevent delay. Truly appreciate The Staff That worked Together to make the Necessary Adjustments by Going Through to Make My Dolly Rental a Success. Man When The Trials and Test of Life come Sometime so Unexpectedly Definitely Thank God for making a Way out of No way and Placing People in Your Life to Help You especially with the economy being where it is from a Financial Standpoint. Blessings, Love, and Peace to The Staff Again and Their Families. Respectfully, Ronald Mark 16 Believer John 14:6 KJV

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Katelynn G. 
Rating:
3.0

My reservation wasn't available had to rent a bigger truck

Amanda S. 
Rating:
5.0

Larry is great.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Kevan W. 
Rating:
3.0

The facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.

Angel B.  |  Overall Experience 
Rating:
5.0

Larry the tech that installed my hitch was so kind and knowledgeable. He took the time to explain the warranty and told me to keep the papers safe at home not in the car. I would highly recommend him he's quick efficient and reliable.

KeAloha H. 
Rating:
5.0

Customer did not leave a comment.

Ashlee B. 
Rating:
5.0

Larry is an exceptional employee, who was willing to come in on his day off to install my hitch. So professional and kind! This location is very lucky to have his expertise and dedication. I hope he is recognized for this and compensated beyond baseline, from both a monetary and employee value/respect perspective. This is how you keep great employees like Larry! I'm very grateful for his services today.

Jacquelyn B. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

the cargo van was ok, had a little trouble with the transmission shifting up from a dead stop, was a little rough. Terrible gas mileage as well

Ronald B. 
Rating:
5.0

This location and staff is above measure. Always kind, patience and helpful. Wouldn't go anywhere else.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Sidney P. 
Rating:
3.0

The person installing the hitch did a very good job of explaining what was necessary in order to do the job, how long the job would take and did a great job with the installation. He was very knowledgeable to help with a wiring harness in letting me know what I would need in order to add one at a later date.

steve P. 
Rating:
5.0

I enjoy this location, they employees are friendly and kind. I really don't know if you can improve excellence.

Lucille P. 
Rating:
5.0

Customer did not leave a comment.

LAKILIA M. 
Rating:
5.0

Brett was awesome!

don R. 
Rating:
5.0

Customer did not leave a comment.

Marcala H. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Assistant Manager, Chris, was very helpful, offered apologies for condition of truck that we picked up in Greenville SC…he was shocked that we were able to drive 4hours through the storm with windshield wipers malfunctioning… we did so because we stopped to repair them 4 times.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Kevan W. 
Rating:
5.0

Start as you are.

Roy M. 
Rating:
4.0

Thank you for the courteous staff.

Linda C.  |  First Impressions 
Rating:
5.0

Everything was great…

Dewayne C. 
Rating:
3.0

I provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn’t get a discount or anything for this. It was very unprofessional.

ANASTACIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Jewel G. 
Rating:
5.0

Customer did not leave a comment.

Teronia J.  |  Overall Experience 
Rating:
4.0

The facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn’t even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you’re kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that’s fine

SHERICKA M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

charles Y. 
Rating:
5.0

And this location was very professionally ran.

David F. 
Rating:
5.0

Absolutely zero issues in year and some change that I had a unit here.

Samantha M.  |  Overall Experience 
Rating:
5.0

Nothing that would have made my experience better. Good service, and reasonable pricing was very much welcomed.

Gerardo V. 
Rating:
5.0

Customer did not leave a comment.

Roy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Online Move In 
Rating:
3.0

The staff was very helpful. However, what I reserved o mine didn’t match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.

HEATHER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnte E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teronia J.  |  First Impressions 
Rating:
1.0

All my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.

Dalisa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlean s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerquille E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA G.  |  Overall Experience 
Rating:
5.0

The staff was very helpful in helping me find a unit on the first floor. I highly recommend!

Michelle M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carey h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantel J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Polycarp G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

andrew b.  |  Online Move In 
Rating:
5.0

Grat job Stephon and the District Manager!!!

Renita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
5.0

The General Manager and staffing were friendly! And welcoming

Bryan v.  |  First Impressions 
Rating:
5.0

Bret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam m.  |  Overall Experience 
Rating:
1.0

Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn’t get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff

Rodrick Z.  |  Overall Experience 
Rating:
4.0

Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.

Susan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Agustin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Polycarp G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank E.  |  Overall Experience 
Rating:
5.0

The storage unit was just too small for all the furniture I had

taneisha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia M.  |  Overall Experience 
Rating:
4.0

I only left b/c I needed a larger, climate controlled unit on the ground level.

mary l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra H.  |  Overall Experience 
Rating:
4.0

My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn’t answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.

Phelemon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrick Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

northstar r.  |  Overall Experience 
Rating:
1.0

My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points

shamela g.  |  Overall Experience 
Rating:
5.0

The Manager, Brett Bichler, was extremely friendly and helpful

KRISTIAN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitta Z.  |  First Impressions 
Rating:
1.0

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  First Impressions 
Rating:
5.0

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaqunya Steele J.  |  Online Move In 
Rating:
1.0

I had to carry my things upstairs. The manager was very rude .

Maxcenia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Online Move In 
Rating:
3.0

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross H.  |  Overall Experience 
Rating:
5.0

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  First Impressions 
Rating:
2.0

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane S.  |  Overall Experience 
Rating:
1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey T.  |  Overall Experience 
Rating:
5.0

Best customer service

LORENZO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onika B.  |  First Impressions 
Rating:
5.0

Everyone was great and helpful

Onika B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine H.  |  Overall Experience 
Rating:
5.0

Manager Brit is always very helpful and friendly.

Alonzo D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deloris R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph S.  |  First Impressions 
Rating:
5.0

Very good service and good for rent truck for moved

Miguel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORINTHIA C.  |  First Impressions 
Rating:
4.0

Great experience no issues no problems. Would highly recommend to others.

Randy A.  |  Overall Experience 
Rating:
5.0

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Online Move In 
Rating:
4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA T.  |  First Impressions 
Rating:
5.0

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon W.  |  First Impressions 
Rating:
4.0

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /MCLEOD NURSE FAMILY B.  |  Overall Experience 
Rating:
5.0

They are very professional.

Tonya A.  |  First Impressions 
Rating:
5.0

The cashiers were very respectful and friendly

Casey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azelia J.  |  First Impressions 
Rating:
5.0

The staff here went above and beyond to help. I can't thank them enough.

Jorge M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold r.  |  Overall Experience 
Rating:
5.0

Impressive

Laura C.  |  First Impressions 
Rating:
5.0

Very accommodating!!

Sonya C.  |  Overall Experience 
Rating:
4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  First Impressions 
Rating:
5.0

Good, exactly what I want for storage unit.,

Genesis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca J.  |  Overall Experience 
Rating:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell A.  |  First Impressions 
Rating:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malika M.  |  Overall Experience 
Rating:
5.0

Excellent, Thank you for your support and service, Ms. BB

Barbara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamyra J.  |  First Impressions 
Rating:
3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leslie b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TYRONE C.  |  Overall Experience 
Rating:
1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Selena W.  |  First Impressions 
Rating:
2.0

Roaches were in the storage unit.

Valerie M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Leah E.  |  First Impressions 
Rating:
5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....

Genesis A.  |  First Impressions 
Rating:
5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arnold B.  |  Overall Experience 
Rating:
3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana S.  |  First Impressions 
Rating:
5.0

Very good Have a nice day bye

mike g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

justin d.  |  Overall Experience 
Rating:
5.0

Friendly fast and clean.

Laura B.  |  First Impressions 
Rating:
4.0

I dealt with them for years and never had a problem

bernetha j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  First Impressions 
Rating:
5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James J.  |  Overall Experience 
Rating:
5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Ganera S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold B.  |  First Impressions 
Rating:
5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucinda C.  |  Overall Experience 
Rating:
5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

TRINA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juanita C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sondra D.  |  First Impressions 
Rating:
5.0

csr was very polite and extremely helpful and professional

Brenda P.  |  First Impressions 
Rating:
5.0

The manager was awesome and advised me on the right size unit

AARON B.  |  First Impressions 
Rating:
3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO W.  |  Overall Experience 
Rating:
5.0

Thanks for helping move and you all took care of my items. Thanks

willie h.  |  Overall Experience 
Rating:
5.0

Thank you

joan c.  |  Overall Experience 
Rating:
5.0

All the staff was helpful. Top Customer Service

Maxine G.  |  Overall Experience 
Rating:
4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario F.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george w.  |  Overall Experience 
Rating:
3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella H.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

LaRhonda M.  |  First Impressions 
Rating:
5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya F.  |  Overall Experience 
Rating:
5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert B.  |  Overall Experience 
Rating:
3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY H.  |  Overall Experience 
Rating:
5.0

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE R.  |  Overall Experience 
Rating:
5.0

Thank you for the outstanding service.

Thip T.  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Friendly and helpful staff.

ROBYN S.  |  Overall Experience 
Rating:
5.0

Fantastic staff and very clean and secure

Joseph O.  |  Overall Experience 
Rating:
5.0

Very pleased

Angela M.  |  Overall Experience 
Rating:
5.0

Thanks

mary ann h.  |  Overall Experience 
Rating:
3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION D.  |  First Impressions 
Rating:
2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat b.  |  Overall Experience 
Rating:
3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER F.  |  First Impressions 
Rating:
5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph O.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly

Stephen C.  |  First Impressions 
Rating:
5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene c.  |  Overall Experience 
Rating:
5.0

Jessie the driver was great to work with.

phil e.  |  Overall Experience 
Rating:
5.0

Jaime is excellent!

Ellen i.  |  Overall Experience 
Rating:
5.0

Great service, outstanding facilities.

abdiel m.  |  First Impressions 
Rating:
4.0

Would highly recommend.

Vanessa D.  |  Overall Experience 
Rating:
5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin G.  |  Overall Experience 
Rating:
5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl S.  |  Overall Experience 
Rating:
4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Ganera S.  |  First Impressions 
Rating:
1.0

Will never use uhaul again for storage

Andrew B.  |  Overall Experience 
Rating:
5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique B.  |  Overall Experience 
Rating:
5.0

Awesome customer service!

forest L.  |  First Impressions 
Rating:
5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley r.  |  Overall Experience 
Rating:
5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria H.  |  First Impressions 
Rating:
5.0

Service was great. Awesome folks at this location.

William S.  |  First Impressions 
Rating:
5.0

They are very good people

SABRINA D.  |  Overall Experience 
Rating:
5.0

Jesse is an excellent worker. Cannot praise her enough.

Brad J.  |  Overall Experience 
Rating:
5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael H.  |  Overall Experience 
Rating:
5.0

Everything turned out perfectly. Staff very friendly and helpful.

Jack Y.  |  First Impressions 
Rating:
5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Jeffrey B.  |  Overall Experience 
Rating:
1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy H.  |  Reservation 
Rating:
5.0

Hope never move again. If I do I would use uhaul boxes.

sally s.  |  Overall Experience 
Rating:
5.0

Great professionals!

elizaveta z.  |  Overall Experience 
Rating:
5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Thersea L.  |  Overall Experience 
Rating:
4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Trisha h.  |  Overall Experience 
Rating:
4.0

Would of been excellent but the storage was on the high side need to run more specials.

Tara M.  |  Overall Experience 
Rating:
5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Allison R.  |  Overall Experience 
Rating:
5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Herbert H.  |  Overall Experience 
Rating:
5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Donald B.  |  Reservation 
Rating:
5.0

Excellent customer service

JOHN F.  |  Overall Experience 
Rating:
5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Kristina B.  |  Reservation 
Rating:
5.0

I did my business by telephone.

melba p.  |  Overall Experience 
Rating:
5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Marilyn S.  |  Overall Experience 
Rating:
5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Ralph B.  |  Overall Experience 
Rating:
5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

jack m.  |  Overall Experience 
Rating:
5.0

Great job!

ANDREW S.  |  Overall Experience 
Rating:
5.0

Excellent service

elissa l.  |  Overall Experience 
Rating:
5.0

Service was excellent

Edwin K.  |  Overall Experience 
Rating:
5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

jack m.  |  Reservation 
Rating:
5.0

Great. Experience

KURT F.  |  Overall Experience 
Rating:
5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Bobby P.  |  Overall Experience 
Rating:
4.0

good price availability excellent

albert j.  |  Reservation 
Rating:
5.0

always clean and the staff was airways supportive and friendly

ROBBIE M.  |  Overall Experience 
Rating:
4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

jarrett p.  |  Overall Experience 
Rating:
5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

William C.  |  Overall Experience 
Rating:
5.0

My experience was smooth and easy without any hassles.

LATASHA A.  |  Overall Experience 
Rating:
4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Paul K.  |  Overall Experience 
Rating:
3.0

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

Cheryl C.  |  Overall Experience 
No reviews have been submitted for this location.

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