Staff is professional, thorough, and courteous.
Tarra N | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Egg Harbor Township
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall the experience was A1
MARY C | Overall ExperienceThanks for the help
Timothy C | First ImpressionsStaff was very helpful and professional.
Tarra N | First ImpressionsThe people at this location were great and very helpful David /Dave was a great help!
ANAMARIA R | Overall ExperienceDavid was great and accommodating
Michael G | First ImpressionsVery I understanding I give you guys 10/10 way better the the competition even if it is competition keep up the good work if I ever need a storage unit again hands down coming straight to you THANK YOU GUYS HAPPY NEW YEAR
Felicia J | Overall ExperienceIt would have been an excellent experience had there been a utility trailer available at the storage facility (pre-ordered) for load out of the unit. Driving 54 minutes to Vineland, NJ to pick up a trailer and 44 minutes back to Egg Harbor was a misuse of my personal re$ource$ by Uhaul- especially since the rate of rental was 40% higher than just 2 months ago for same equipment.
siouxzen w | Overall ExperienceI had to cancel due to size i need not available.
Patti C | First ImpressionsWas part of the fire in the units not very happy
Elizabeth H | Overall ExperienceThere was a fire which destroyed all of our belongings.
Andrew P | Overall ExperienceOnly challenges: In past, the access gate would not work but it has been fixed. In past. When I started with storage was told not possible to give me-'or anyone else--24 hour access. When moving out a f member voluntarily gave me 24 hour access so I could complete move out on time. What difference would it make to UHaul if customers had 24 hour access? I rented UHaul trucks there & had excellent experiences. Overall, very good experience. Much better than decades ago.
Thomas M | Overall ExperienceAlexa (?) General Manager was excellent.
JOSEPH S | First ImpressionsCan’t express how much Pamela and Alexa were a help! Professional and understanding of the matter and did what was needed to keep their customer happy. Highly recommend this facility!
Reinaldo D | Overall ExperienceToo difficult to get anyone on the phone, ever!!!!!! Too many manager changes and when we first set up our storage unit we were out on a wait list for a 10x20. Because of all the manager changes, we got lost in the shuffle and after 2-3 years we never did get a 10x20. When we ended our contract, Alexa wouldn’t even pro-rate our monthly unit. Ridiculous! I’ve never heard of not pro-rating it. Grounds always dirty, gate oftentimes left WIDE OPEN…bad service!
stephanie p | Overall ExperienceThe entry gate was non- functioning causing it to remain open all the time. How secure is that! For that reason I have terminated my rental!
kenneth m | Overall ExperienceNick was just fabulous!! He answered all of my questions as I asked. He was patience, nice and very thorough. He represented the company to a T.
Nadine B | First ImpressionsThe gentleman that assist me, Nicholas was very friendly and helpful His customer service was excellent and his mannerism was great. I would definitely recommend someone to go and speak to Nicolas.
IVONNE D | Overall ExperienceMr. Chang I believe that is his name and the other gentleman working at the front desk are very knowledgeable and they know how to work the computer system as well as I’ve ever seen
shlomo H | Overall ExperienceThe agent Nicolas was very helpful. Service was excellent. His customer service was outstanding.
IVONNE D | First ImpressionsThe ceiling was caving in and rodents are in the units although they have a bait in place it don't work
Judy C | Overall ExperienceOne thing that would have improved my rating was if there was more gas than a 1/4 tank upon picking up the vehicle. That was inconvenient and annoying.
Jeffrey H | Overall ExperienceThank you!
Meridith F | Overall ExperienceEveryone was so nice and extremely helpful when I picked up and dropped off the trailer. This uhaul was further away then other uhaul I have used, but I have to say I would make that drive again next time I need a uhaul. I also rented a storage unit because we moved not everything would fit in the 26 ft truck and a trailer. The people who helped me with getting the trailer and storage unit were amazing !! I think his name was Gary in egg Harbor Township NJ. So helpful and professional. I also used another uhaul store and I think her name was Sarah ? She helped me get the trailer back in December. She was also sweet, helpful and very professional. You can probably find the name of who helped me with the trailer in December. (If I am wrong) . All 3 people should be recognized for the help, professionalism and kindness. I am disabled and couldn’t have done any of this with out the 3 of them. I truly appreciate you hiring the right people. I have already told so many friends and family about my experience.
christine c | Overall ExperienceNick was very attentive and thorough in helping me rent out the storage unit. And leader that month when I was closing it out, I had a trailer from a different location. And the staff was so helpful. They went out of their way to assist me. Nick noticed that the tire on the trailer was low and together with Alexa they tried to re-inflate it, and ultimately walked me through the call with customer support to get the tire replaced by U-Haul. While I waited Alexa give me a great restaurant recommendation within walking distance to have lunch and checked in with me, and make sure that everything was all set throughout. Including calling the customer service desk to get an update on the tire repair ETA. Thank you so much. Best U-Haul location I’ve been to.
Eugene W | Overall Experience👍
Armando V | Overall ExperiencePrice of unit was affordable. Staff were friendly and helpful overall a very pleasant experience
JOSEPH M | First ImpressionsI resent as a “clause in the contract” having to provide the name and address and phone of an emergency contact that cannot be the same as my emergency contact for the Truck rental. There can be no reason they must be different the only logical reason would be if the data is sold
Stephen K | First ImpressionsPolite staff, well managed location. I will be back to utilize the services at this U-haul over other nearby locations.
Andrew H | Overall ExperienceA few autopay issues. Attempted late fee charges although cards were on file. Need to fix that.
carol r | Overall ExperienceMy name a number are linked to a Kamal Young? I have no idea who he is ..i figured that person had this number before me but this was as of 11.5.22 he apparently still has it ..i got the text asking to review...and here i am..acccess to his stuff ..and i dont think im even inthe system neverbusednu haul..maybe onceby
Kamal Y | Overall ExperienceSu personal muy amable
Carmen L | First ImpressionsAlexa was outstanding very knowledge able professional and outstanding customer service. Much better then any other time I used this facility over the years. Access hours and rates are great and storage unit was clean and maintained. Highly recommend for storage and or truck rental. I decided to rent a small truck to move from my precious storage unit last minute and process was fast and seamless.
Brandon G | First ImpressionsOut of stores unit there for about 3 years so I wanted to downsize there was a wait. So I decided to stop by one day after work & the manager guy told me that they just had an auction and we're just waiting for the units to be cleaned out. So I stopped in there at least twice a week for about a month because I really needed this unit and he said I was the first one on his list. Because when we started talking about the unit and he asked me for my information the people I really got it from didn't put any of my information in there correctly. Every time I happen to go into the store this new management they don't know what's going on etc it's always the management the employees are helpful and to the point that they need a manager. When I spoke to the young guy at the desk he told me that the manager was back there and you can go back there meet her at your storage unit. I met her at my unit and she told me that for us to cancel your account you will have to move everything out I explained to her about 2-4 times different times and in different ways. I told her that I moved everything out that I wanted and now the rest is on this store because I came in here multiple times a week for about a month to get this unit and stay on top of it every time I come in this new management there's no notes no nothing. Like I said the employees are great very helpful but management sucks and I see why you have new management all the time at the store.
Devin R | Overall ExperienceFriendly experience
MICHAEL P | First ImpressionsAlexa and the staff was. Extremely helpful very Professional courteous and understanding of my situation and if I was reading them on there. Professionalism it would Outstanding. Thank you Alexa for all of your help!
Tina Q | First ImpressionsPlease call me as I have some concerns with the way I was treated by your staff in a very condescending manner.
Garry D | Overall ExperienceOverall U-Haul gave a "good bang for the buck" rate compared to other storage facilities in the area and the staff were always helpful and pleasant, but as I tried to downsize to a smaller shed with no luck and the rates went up, I was forced to seek elsewhere which I did. Saying that i wouldn't hesitate to suggest U-Haul to anyone that asked.
Thomas K | Overall ExperienceEverything it was as I expected
Eric M | Online Move InThe staff is very courteous and respectful. The manager, Alexa, has been patient and helpful to me when I had a work injury in May that caused a work stoppage and therefore greatly decreased my income from May through July. Amanda took some of the financial burden off of me.
paula g | First ImpressionsThe only reason I rated this Above Average and not excellent is because of 1 Supervisor, Joe....... He made things a little bit of a problem with invoices and payment. Alexa Scott, GM at this facility, is a big help and she took care of the problem as soon as she was made aware of it.
Kathy D | Overall ExperienceOffice hours did work ok. But I would recommend more evening hours as many folks can’t make it in during the workday. Also recommend a bench for people and family members who need to sit down in the office area while waiting.
Stefany J | First ImpressionsThe roof fell in on my belongings My items are damaged and I would like to file a claim I would love for MANAGEMENT to give me a call AS SOON AS POSSIBLE I’m very unhappy with this company VERY POOR Maintenance
Diona M | First ImpressionsDidn’t like the rates going up and not being notified.
Monique C | Overall ExperienceVery friendly staff
Oscar M | Overall ExperienceVery nice facilities, love and appreciate the restrooms that are there and the one available for customers inside the front building 😅👍👏💝 The prices are very reasonable and Joseph in the office was outstanding. Thank you very much!! 🙋🏻♀️🌻🌞🌻
Jaquetta T | First ImpressionsDo not like doing someone elses job when returning truck . No bar code at key drop and being charged 20 dollars because of it.
Harvey S | Overall ExperienceJoseph is great
JOEL A | Overall ExperienceGreat first time experience renting a truck and getting a unit, thank you guys!
Dustin M | First ImpressionsGreat facility with an amazing staff. Always friendly and helpful. Wonderful to work with for storage and trailer rentals.
Sarah A | Overall ExperienceMy belongs do have water damage
Tiffany W | Overall ExperienceJoseph was pleasant and patiently handle my situation, 6 star
JOEL A | First ImpressionsGreat customer service and easy access to the unit.
BARRY S | Overall ExperienceThank you so much
Stacey H | Overall ExperienceIt's crazy that you guy will lock my storage unit 3 days after payment is due! That's ridiculous!! The late fee is way too high!!! Then to top it off, y'all raised my unit price??? Really??? Well, if y'all are trying to lose customers then you're doing the right thing because you just lost me!!! I'm going to clean out my unit & take my business somewhere else!!!😡😡🙄🙄😐😐😐
Kevin M | First ImpressionsTwo employees were disrespectful but the years l was there was excellent customer service.
SHARON C | Overall ExperienceI always use this facility! Really great service !!!
Geri M | Overall ExperienceThe salesgirl was very friendly. She went out of her way to make my first experience a positive one.
Ida c | First ImpressionsGreat spot, convenient location and excellent service from Joseph.
MARKL F | First ImpressionsFriendly staff
Oscar M | First ImpressionsVery pleasant staff, immaculate facilities, quick and painless transaction.
Kevin M | First ImpressionsI birdied the unit amd returned it.. I filled the gas tank to its full caisviry. I was not refunded for this as I returned the gas full versus half a tank. U-Haul policy is to charge consumers 5.0 dollars a gallon of failed to pay. This is price sharking and charging customers unfairly while not compensating the consumer in return when they have more than filled their contract
MANMEET C | First ImpressionsThe person who dealt with me was such a pleasure to deal with, she was kind, had a great attitude and very competent.
Bob P | Overall ExperienceThe facility is the best it's ever been. Nice job. The staff was very helpful and polite. Good choice in personnel. Give them more money. It's too bad the long time in mates like me,weren't given some kind of discount. I was on that property for more than 20 years
JAMES S | Overall ExperienceMy over-priced unit was nothing but a nightmare the whole time. We had stuff get ruined in the unit and we didn't have the insurance so it cost us a valuable lesson. These are NOT climate controlled units or even weather proofed! They had many areas where rain leaking and moisture can get into the unit. We had over $1000 of stuff ruined including a 65" HD Smart TV. I was told I didn't have optional insurance so there is nothing that can be done. Isn't that what I pay for, a safe storage room for my stuff? I am a repeat customer and very dissatisfied that U-Haul even puts its name on this facility. One of the worst locations I have seen or dealt with, and I usually use U-Haul for all my moving needs across the country. I am glad my things are out of this storage unit for good.
Andrew F | Overall Experiencethe whole process of renting a storage unit took about 5 minutes, awesome service
shlomo H | First ImpressionsVery under staffed, never do what they say they are going to do.
Donnell R | Overall ExperiencePrices are great!! Staff was friendly and helpful.
kenneth m | First ImpressionsGreat people and friendly and I will definitely recommend it
Carlos C | Overall ExperienceI called before reserving. I was misinformed in reference to multiple things one of them being the size which I dealt with. Then I called yesterday to reserve a moving truck to find out that after using the storage for 6 days I will not receive any credit or rent proration or a discount on the truck. I will no longer be using Uhaul. We are in the middle of a pandemic and keeping my $54 seemed more of a priority than keeping a long term customer.
Kathryn B | Online Move InThe manager was friendly and helpful, and a young trainee was also very nice and eager to learn and to do his job well. I had two interactions with both, and I would choose this facility again at a later time if needed!!
denise r | First ImpressionsUhaul says exactly what it can do for there customers. The services are amazing and peizes don't hurt the wallet.
Sandra M | First ImpressionsTodo bien solo los precios un poco altos pero lo demás todo bien y regreso noviembre 16 de nuevo estoy de vacaciones en un parqué me podrán bajar un poco la cuota por favor gracias
ARMANDO V | Overall ExperienceVery good customer service!
Nathan R | First ImpressionsStaff was fantastic. Great experience. Made a hard day much easier! Thank you
Suzanne G | First ImpressionsU - Haul needed to more cleaning as when you storage items as of air ventilation so your items won't get molded, I have a massage chair was mold & dust so going to try to get it clean. Questions do customers get insurance money back after storage finished being used.
VANESSA L | Overall ExperienceStarting with the initial issue of me paying for a unit that was not available the day I arrived to forcing me to take another unit knowing I had just moved across the state and had a u haul truck filled with storage items and no where to store them. I was told I could take a larger unit but had to return 2 weeks later to move all my stuff, this was a horrible inconvenience. When I decided to move out the manager said he was going to inspect my unit and call me I never heard back from I haul or him until 4 weeks later saying a few items where left behind and I was being charged Another entire months rent even though I sent five emails previously explaining I know longer wish to rent my unit and that I was to be considered moved out and no longer a customer has a manager contacted me and told me that the unit was not completely empty I would’ve made arrangements their communication skills are poor ,disorganized And very rude
Zachary W | Overall ExperienceMade it an extremely pleasant experience. Main reason was the gentleman I spoke to on the phone was courteous and your pricing was no comparison to the others.
Barbara R | First ImpressionsThe attendant on duty "Jackie" on 6/22/20 @ 4 pm was very rude in all aspect of my experience. The way she spoke to me a client was very aggressive from the minute I walked in. I had never had any type of issues in your establishment. I have 3 other storage units in your facility and I will be closing them all out thanks to "Jackie' all not to ever have to deal with her nasty attitude.
Iris B | Overall Experiencewas in the process of moving, which is already stressful enough to begin with so I figured id get a storage locker to ease some of my moving. I purchased the locker close to closing time, long story short the locker was defective, *wouldn't lock correctly* after I got all my belongings in the locker I found this out, then called customer service and they were no help, they told me to leave everything in the locker overnight, which I was not comftorable doing, (over 5k worth of stuff In there) then the next day while im at work my father has to go down there and relocate all of the items in the locker to the other side of the property, and this just threw a huge wrench into our spoked for moving my father missed his appointment with the movers which costs us time and money, I would like to have a phone call with upper management the branch manager has been no help and very hard to get a hold of as he works the same hours I do and I cant be on the phone at work if someone could please reach out to me so we can figure how ill be compensated for all the troubles I have been through thank you for your time.
michael b | First ImpressionsSo I received a call from the general manager yesterday about filing a complaint. On the call he acted as if he didn't know I was there to close the unit. DECEPTIVE. I now have money taken out of my account twice for Saturday. DECEPTIVE. You can see how professional people are from the start. Too many storage facilities around for this kind of service.
jenine b | Overall ExperienceJoe was very helpful and kind. We enjoyed working w/him
karen k | First ImpressionsI lost my job and I can not pay for it sorry
Joseph R | Overall ExperienceThanks
Adrianna M | Overall ExperienceRalph is always available and always friendly. He’s hard working and he knows his customers! The facility is always clean and kept secure. Thanks Ralph!
MINDY M | Overall ExperienceA great experience. Knowledgeable staff.
Lamont S | First ImpressionsRalph was very courtesy concern, excellent customer service thank you .
Valerie K | First ImpressionsVery satisfied with service and facility
daniel g | Overall ExperienceOver priced
Anthony B | Overall ExperienceAll of the staff & especially the manager went above & beyond to help us during what was a pretty stressful move. They made things as easy as possible for us & were a pleasure to work with. Thanks!!
DANIEL S | First ImpressionsThere was water leaks in my unit water go in a lamp and boxes
JORGE C | Overall ExperienceRalph the manager was extremely friendly and very helpful
Gaye D | Overall ExperienceIt was very good.
Kia G | Overall ExperienceVery nice and helpful staff.
Thomas B | Overall ExperienceThey where very helpful they where very nice. Ty Janet woods
janet w | Overall ExperienceRalph great customer service and the ladies also any questions they had the answer. They were the best Excellent. Thank you
rene r | First ImpressionsYour associate was great in assisting with all my needs. Was also very knowledgeable about products to be offered. Pleasant , friendly. Store was clean & very well lite
lanette l | First ImpressionsThey were friendly and made it easy for me
YARITZA M | Overall ExperienceEveryone was super friendly and helped ease the stress of moving
Jessica S | Overall ExperienceRalph the manager went above and beyond with customer service great guy on all levels
Michael M | Overall ExperienceJackie was great
Donna S | First ImpressionsFriendly, helpful staff.
Victoria C | First ImpressionsRalph was very helpful and a super manager!
donna k | Overall ExperienceGreat staff very helpful
james m | First ImpressionsI was disappointed to find most of the things in my two storage units had become mildew covered. Mid-way thru the company decided to power wash and paint. Paint chips and water got into my units.
Michael H | Overall ExperienceCan't say enough good things about this storage facility! Thanks !
JEFFREY P | Overall ExperienceGod Bless!, everyone was very helpful, Ms. Jackie was able to get order for the uhaul and storage over the phone, she makes you feel welcome. I would recommend uhaul for moving and storage.
linda p | First ImpressionsDespite the problems with my free month, the representative took care of me with professionalism. If you need storage, head to the egg harbor!
JEFFREY P | First ImpressionsMy first contact was via phone was with your employee Jackie. She was both professional and understanding. She exhibits great people skills and is definitely an asset to your company.
donna k | First ImpressionsA pleasure to do business
john s | Overall ExperienceStaff were really helpful with ensuring our storage was safe
DAIMIS O | Overall ExperienceKeep up the great work Ralph!!!
Thomas H | Overall ExperienceJackie was so kind & helpfull. The facility is very clean & in a convenient location.
john g | First ImpressionsNone
James F | Overall ExperienceThank you!
Michele H | Overall ExperienceThe manager who assisted me was so nice and very accommodating . He assisted me look 👀 to my assigned storage. Great guy👨✈️
ernesto b | First ImpressionsVery clean and professional. Reassuring 'peace of mind' while storing my life's possessions. This EHT facility is outstanding. I am NOT affiliated in any way to this business or the good folks there.
MARK R | Overall ExperienceAll my items were rusty and mildew.
Melva G | Overall ExperienceAll my items were rusty and mildew.
Melva G | Overall ExperienceRalph the general manager runs a tight ship. I've also been helped by Damien. All I can say is this is the best run storage facility I've used.
Robert C | Overall ExperienceWhat can I say, the GM, Ralph is excellent! My wife and I find him a pleasure to deal with. This is the best storage site I have rented from
Robert C | First ImpressionsDefinitely recommend
Isabel H | Overall ExperienceEveryone was extremely helpful, knowledgeable and considerate. Recommend this branch to everyone. Ralph is a great manager!
maria p | First ImpressionsExcellent customer service. A pleasure please do business with your company.
john s | First ImpressionsThis is the third time I needed to resort to a storage facility. I was put in an unfortunate situation. This U-HAUL staff showed caring respect. Ralf the manager professionally delt with my needs.
carol k | Overall ExperienceEmployees and Manager Ralph were exceptional. They were able to help when a unit was told to me was available (through corporate) and was not. GREAT teamwork!
linda p | ReservationRalph was so helpful and kind and full of knowledge. He truly went above and beyond to make this rental less stressful.
JUNE C | Overall ExperienceX
Ralph L | Overall ExperienceVery friendly staff.
Garry H | Overall ExperienceMix up on my boxes but Ralph was outstanding in resolving the matter.
sandy s | Overall ExperienceOnly an above average because the security gate is always open!
tierra h | Overall ExperienceStaff always pleasant and helpful. It was a good value for our needs at the time. Facility is now being updated and looking much better....good to see improvements.
DENNIS R | Overall ExperienceClean and easy to get into unit. Nice, helpful staff
Nancy B | Overall ExperienceTo whom it may concern My wife and I rented two units they were filled with mice maggots and the gate is always open. They power wash the building and my furniture and personal items were ruined
mario t | Overall ExperienceNone
Linda H | Overall ExperienceThis place is great. Ralph (manager) is a great asset to this company.
stanley t | Overall ExperienceI would rent again if needed thanks
JUANITA E | Overall ExperienceThanx for being there when we needed to store some stuff while we moved!!!
Michael G | Overall Experience