Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The passenger seat belt was not working correctly. Other then that everything was perfect
ALBERT D.
Rating:
5.0
The overall customer service was good. I will continue to use UHaul when I have moving needs.
MARC M.
Rating:
3.0
Our service was great! We had a bit of a mix up with the address our box was going to. I called uhaul in Surprise, Az and it was all taken care of within minutes. Highly recommend using a Uhaul box for long distance moving.
TRACY A.
Rating:
5.0
Customer did not leave a comment.
Vamsi Krishna M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID G.
Rating:
5.0
Customer did not leave a comment.
Mark B.
Rating:
5.0
As always great costumer service !!!!!!!
KRZYSZTOF K.
Rating:
5.0
Customer did not leave a comment.
Jherlyn R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elizabeth V.
Rating:
5.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
The gentleman who was there when i picked up my van and returned it was excellent. I didnt get his name but he was extremely helpfull and pleasant to work with. The overall cost and customer service were top notch. Would definitely use again and recomend to friends, family, etc.
Erik S.
Rating:
5.0
Customer did not leave a comment.
Robbert M.
Rating:
5.0
Manager is the best !!!!
KRZYSZTOF K.
Rating:
4.0
Customer did not leave a comment.
EUGENE B.
Rating:
5.0
Thank you
Richard S.
Rating:
5.0
Customer did not leave a comment.
STEVEN G.
|
Overall Experience
Rating:
5.0
Exelente servicio, rápida solución a pequeños o grandes problemas, personal atento y servicial, gracias
JULIO J.
Rating:
5.0
Owner/operator was very helpful.
jason D.
Rating:
5.0
Customer did not leave a comment.
DANIEL P.
Rating:
5.0
Customer did not leave a comment.
Carmen C.
Rating:
5.0
Customer did not leave a comment.
filberto G.
Rating:
5.0
Everything went perfect. Drop off went so smooth. Keep up the good work.
Robert V.
Rating:
5.0
Customer did not leave a comment.
Rich M.
Rating:
5.0
Good customer service
Hattie E.
Rating:
5.0
Customer did not leave a comment.
ROBERT N.
Rating:
5.0
Customer did not leave a comment.
JORGE C.
Rating:
5.0
Customer did not leave a comment.
Rodrigo Q.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Fernando J.
Rating:
3.0
I was very upset about the fact I informed the Uhual storage company that I was moving out prior and I will still charged the full month for storage and not prorated. Also, there was a dead roach that was found near my unit. The Staff was friendly and helpful the access hours could have been a little later:
Faith H.
|
Overall Experience
Rating:
5.0
YUGEILY WAS VERY UNDERSTANDING OF OUR NEEDS AS A NON-PROFIT.
WE'LL BE BACK.
GRACE E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIEGO L.
Rating:
1.0
Got charged $45 extra for driving 8 miles and not “fueling upâ€. Binding contract aside, this is why people would rather deal with local shop. Bad customer service with unreasonable charges ultimately cannot hide behind a contract. Your policies are faulty and your service representatives are forced to defend them without giving real assistance to your customers.
Andres V.
Rating:
5.0
Customer did not leave a comment.
Alper S.
Rating:
5.0
Customer did not leave a comment.
Martin H.
Rating:
5.0
Customer did not leave a comment.
Matthew P.
Rating:
5.0
Everything went smoothly
alyssa F.
Rating:
5.0
Very polite and mindful workers would definitely rent a place again there specifically only at that location.
Reina C.
|
Overall Experience
Rating:
5.0
I would definitely recommend.
Cathy L.
Rating:
5.0
The gentleman who helped was friendly, efficient, and eager to help.
WILLIAM H.
Rating:
5.0
Fuel was not accurate and your app will not allow you to go any further than accepting damage while checking out equipment to verify fuel and mileage. Same thing yesterday in VA. I have proof I was charged for fuel I didn't use.
DEREK P.
Rating:
1.0
The manager was very rude I would never to business there again
jade m.
|
Overall Experience
Rating:
5.0
I forgot to mention upon the return that check engine light was on.
I also had #1 customer service from Kwan, and the person when I returned. And as always Julie the Manager is responsible and helpa us when I need help! Great team of people.
Susan Muller
Grace Church
GRACE E.
Rating:
1.0
At first it was ok picking it up. The truck broke down. Called roadside no one ever came. Had to jump started myself so that u can return it on time
Robert V.
Rating:
5.0
Customer did not leave a comment.
louise F.
Rating:
5.0
Customer did not leave a comment.
Nataly P.
Rating:
5.0
Customer did not leave a comment.
Wellesley B.
Rating:
5.0
Customer did not leave a comment.
JOHAN H.
Rating:
5.0
Everyone there is very helpful, I would 100% recommend to a friend!
John M.
Rating:
1.0
you people need to get your sh** in order, i took an uber to this location only to find out that they didnt have the truck. apparently the truck was in rutherford n,j. so i had to take another uber to that location. i never got any confirmation that i had to go to a different location to pick up the truck and spent extra money to get there and this is not the first that this happened to me
edmundo V.
Rating:
5.0
Customer did not leave a comment.
Manos A.
Rating:
5.0
Customer did not leave a comment.
Dawn C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maritza M.
Rating:
5.0
Customer did not leave a comment.
Nicole W.
|
Overall Experience
Rating:
5.0
Excellent service. Professional staff.
Margi M.
Rating:
5.0
It was a great experience. A run well organization
John AND Amy J.
Rating:
4.0
I moved in today and was told there would be a lock in my unit. There was not a lock when I went to check out the locker this morning so I called customer assistance. They said they’d bring one to my locker. I waited 15 minutes before I needed to leave for work. I went back around 8pm and there still was not a lock. I am using my own for now but read that the lock that comes with the unit is safer. Can I please be provided with my free lock? Other than that, the locker was very clean and the staff member in the front office was very nice. Thank you!
Kathryn S.
|
Online Move In
Rating:
5.0
nothing it was a smooth process i was in and out within minutes.
Carol P.
Rating:
5.0
I recently rented a van and a 10x10 unit, I needed to rent again only 3 weeks later and what I can say is this facility has the best customer service and management that I have ever seen. The facility is clean and the rental trucks are always clean, ready and waiting. When I went to pickup the rental I met the manager and she was so professional and fun to deal with. She greeted me with a big smile and was so nice and cheerful first thing in the morning I really enjoyed my experience. People are very quick to leave bad reviews so I just wanted to leave positive feedback. I won't use her name because I don't know if that's very safe. .but she knows who she is.
Dawn C.
Rating:
5.0
Customer did not leave a comment.
Dinbandhu A.
Rating:
5.0
Attend fast and friendly , 5 stars !!
Jose T.
Rating:
5.0
Staff was extremely helpful and pleasant.
Deborah O.
Rating:
5.0
Customer did not leave a comment.
dong L.
Rating:
5.0
La atención de primera calidad
XAVIER V.
Rating:
5.0
Customer did not leave a comment.
Zak C.
|
Overall Experience
Rating:
5.0
Equipment have brand new tires. Clean, staff was smiling and helpful.
Location is best.
Thank you.
Serhat C.
Rating:
4.0
Customer did not leave a comment.
Raquelin A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher S.
Rating:
5.0
Both app & live phone customer service very easy to use!
Jasper P.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Thank you for all the help you made it easy
William R.
|
Overall Experience
Rating:
3.0
Our repin the office was Quan and he was absolutely great. The storage unit was not clean at all. There was a tag on the door that said client ready but the inside hadn't been swept out. The employees are really nice though.
Dawn C.
|
First Impressions
Rating:
5.0
Thank you so much for uhual east rutherford teams, last visit they follow up right away for returning my lost ID, this time whole team effort to find my wallet. Morning teams left for the day , but pm team follow up and returned my wallet safe and secured, thank you so much for all efforts and making sure safe and secured environment. Thank you again
Rinchen G.
Rating:
5.0
Customer did not leave a comment.
Vincent D.
Rating:
1.0
Empty tank and then I was overcharged
Jonny F.
Rating:
5.0
The gentleman who helped me check in was very sincere and genuine and made me feel welcomed.
Vicki A.
Rating:
5.0
Customer did not leave a comment.
Gregory A.
Rating:
5.0
Customer did not leave a comment.
Alexis D.
Rating:
5.0
The representative at this location is always helpful!
SALVADOR R.
Rating:
5.0
The person who checked me in was great 10/10
Melissa A.
Rating:
5.0
Customer did not leave a comment.
Harridat J.
Rating:
5.0
Never an issue, I already rented another unit in Oklahoma where I'm moving to.
david d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony B.
Rating:
5.0
Customer did not leave a comment.
Diego S.
Rating:
5.0
Customer did not leave a comment.
DAVID G.
Rating:
5.0
Nice people easy to deal with easy return and it got the job done.
Jeffrey A.
Rating:
3.0
Customer did not leave a comment.
Ozi E.
Rating:
5.0
Nothing!
Selena C.
Rating:
5.0
Customer did not leave a comment.
TAHITIA F.
|
First Impressions
Rating:
5.0
When given a time frame, try to deliver or pick-up within that time frame. My delivery guy was excellent. I believe his name was Wagner. The pick-up lady accompanying Wagner was very polite and professional as was Wagner. Because of them, i will be using U haul again. Yours truly, Jade Kessel.
Jade K.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
5.0
Customer did not leave a comment.
Mohamed H.
Rating:
4.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
jeffrey H.
Rating:
5.0
Ive been to that location multiple times and i have nothing but good things to say about the person that helped me with renting the van!
John M.
Rating:
5.0
Make sure that all running lights work BEFORE customer shows up. Else, it's a well oiled operation...
SHMUEL O.
Rating:
5.0
Customer did not leave a comment.
Craig R.
Rating:
5.0
My storage at U-Haul was excellent and could not be any better.
VINCENT D.
|
Overall Experience
Rating:
5.0
Everything was excellent and helpful staff,
Prabin G.
Rating:
4.0
None at this time
Michelle M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose A.
Rating:
5.0
Customer did not leave a comment.
DANIEL P.
Rating:
5.0
Great customer services people here are great they know what you need and help you with everything
alejandro D.
Rating:
5.0
Quon did a great job. He was very friendly and helpful
James M.
Rating:
5.0
The only storage location I will ever use. They are kind and make storage and truck reservations easy and quick. Thank you!
Krystin B.
Rating:
5.0
great staff!
BRADLEY F.
Rating:
5.0
Customer did not leave a comment.
Cristina P.
Rating:
5.0
Everything was great at the rutherford location i was supposed to pick up in newark but customer didnt bring the trailer back
Richard C.
Rating:
5.0
Customer did not leave a comment.
Steven H.
Rating:
5.0
Customer did not leave a comment.
elizabeth S.
Rating:
4.0
As a carpenter I sometimes have to grab tools before a job and sometimes it's before 5 am
JERZY S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LICET D.
|
First Impressions
Rating:
5.0
My experience was good. Great customer service. Thank you all.I'll definitely recommend you all to a friend.
SALADEAN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard S.
Rating:
5.0
Customer did not leave a comment.
Marielly S.
Rating:
5.0
Best location !!!
KRZYSZTOF K.
Rating:
3.0
Customer did not leave a comment.
Venus M.
Rating:
5.0
Customer did not leave a comment.
marom V.
Rating:
5.0
Customer did not leave a comment.
Charles N.
Rating:
4.0
Anthony Brown at Bryant St.,San Francisco facility went above and beyond to help me!
JOSEPH T.
Rating:
5.0
Customer did not leave a comment.
THALIA D.
|
Overall Experience
Rating:
2.0
The late fees are unbelievable! People don't pay late on purpose things in life happens. But for a big company like U-haul to charge so much late is unbelievable where other storages companies don't.
Maria R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C.
|
Overall Experience
Rating:
5.0
As always very nice and clean facility
Thank you
OSCAR M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eddie C.
|
First Impressions
Rating:
5.0
Great place for all moving and Storage needs 👍🏻
Daniel P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph G.
|
Overall Experience
Rating:
5.0
Everything was very nice and organized. Staff were friendly, kind, and helpful.
Brenndan R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy C.
|
Overall Experience
Rating:
5.0
It was such a always a great experience working with everyone e at U-HAUL east rutherford.
Daniel K.
|
Overall Experience
Rating:
5.0
Clean and good security.
Henry D.
|
Overall Experience
Rating:
4.0
Everything was great access confusion with storage access hours I wasn’t warned.
Faith H.
|
Online Move In
Rating:
3.0
price increased every six months. had issue with a support post and drainpipe decreasing space and placement of items never resolved live with it . over six months of non-operating roll up door next to rental had to used other bays which were always in use. no price reduction for inconvenience,
Yves J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah R.
|
Overall Experience
Rating:
5.0
Very helpful staff and easy to do the renting process.
karena c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH D.
|
First Impressions
Rating:
5.0
Getting storage with East Rutherford was excellent.
Henry D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wilda J.
|
First Impressions
Rating:
4.0
Couldn’t check in with the app.
Arek L.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicole M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel b.
|
Overall Experience
Rating:
3.0
The garage door to the closest moving in entry was broken so we had to move everything from the opposite side of the building
Lyla C.
|
Online Move In
Rating:
5.0
This is my favorite U-Haul location. It's clean, staff friendly, and with great storage options. Special thanks to the East Rutherford staff, everyone is helpful. I wish every U-Haul was this nice.
Jorge D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
francis R.
|
Overall Experience
Rating:
5.0
Always happy w/UHaulstorage. Clean, temperature controlled, easy access in & out. Front Desk associates are always friendly, helpful.
Terry H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONNA S.
|
Overall Experience
Rating:
5.0
Excellent Storage
Darreyl W.
|
Overall Experience
Rating:
5.0
Great people in East Rutherford
Anthony G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLAS P.
|
First Impressions
Rating:
5.0
I meant to rent it for longer term but later found the price was raised to an unacceptable rate. It does not balance the cost and the contents. Other than that, the place is very clean and secured
Michael Z.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dave W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edgar m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
catherine m.
|
Overall Experience
Rating:
5.0
Lady ,she was really nice
wieslaw d.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eldora P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bonnie K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL Y.
|
First Impressions
Rating:
5.0
They was very professional
Hasan W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyce M.
|
First Impressions
Rating:
5.0
The staff is so friendly and nice
catherine m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
raymond m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
namita c.
|
Overall Experience
Rating:
5.0
Staff extremely helpful and the facility well lit and very clean.
Deborah M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaly A.
|
Overall Experience
Rating:
5.0
Manager very friendly, comprehensive. And knowledgeable.
ANTHONY D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dugeydi E.
|
First Impressions
Rating:
5.0
Office personnel outstanding ! I appreciate their support and expertise. Please thank them !!
Jose o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony G.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
thomas l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ORLANDO F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
German / Esther B.
|
Overall Experience
Rating:
5.0
That may have been the best service I have received in a long, long time. Thank you so much.
eric m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven s.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Anthony C.
|
Overall Experience
Rating:
5.0
Staff at. East Rutherford Ms JJuley was very polite,.professional,helpful and courteous.I give the East Rutherford U haul location 5 Stars.The facility was clean and neat.
Eltonya R.
|
First Impressions
Rating:
5.0
Convenient and clean, no complaints. It fit our needs during a basement renovation
Gerald F.
|
Overall Experience
Rating:
5.0
El personal muy amable mucha atención
Romoaldo D.
|
First Impressions
Rating:
5.0
The stuff was excellent, the girl Dina was very very knowledgeable and helpful, Explained everything and went out of her way, to help us at a very important point in our lives in which our family needed it the most I can not thank her enough, Edward Devlin
Edward D.
|
First Impressions
Rating:
5.0
GREAT SERVICE!
Guillermo J.
|
First Impressions
Rating:
5.0
Thank you!
Orandena H.
|
First Impressions
Rating:
5.0
Great experience. Would use again.
Thomas B.
|
Overall Experience
Rating:
5.0
Great staff, always courteous and super clean! Everyone is so helpful!
Catherin M.
|
Overall Experience
Rating:
4.0
There was a hole in the floor of my storage unit, 1142 in E. Rutherford. Please fix it before spiders come out of it or the sinkhole opens and swallows someone's stuff.
Thank you.
ALEXANDER R.
|
Overall Experience
Rating:
5.0
Everything is perfect thank
Roger S.
|
First Impressions
Rating:
5.0
I will always go out of my way to come to this facility just because of the staff and service! Always helpful and friendly! Thank you guys so much.
Austin B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN J.
|
First Impressions
Rating:
5.0
This is the best run storage facility I’ve ever used and has been one of the best experiences I’ve had with any storage facility.
William S.
|
Overall Experience
Rating:
5.0
I feel very comfortable storing my items here.
Christopher S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne L.
|
First Impressions
Rating:
5.0
Amazing customer service !!!
luis c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOANNE F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nobuyuki Y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY R.
|
Overall Experience
Rating:
5.0
Great staff. Always very helpful with truck rental and storage needs. Very clean facility!
elizabeth f.
|
Overall Experience
Rating:
5.0
The staff (especially Deana) at the East Rutherford location made my move very enjoyable because of their attention to detail and their professionalism.
victor S.
|
First Impressions
Rating:
5.0
Everyone was very nice, friendly and very helpful. I would definitely recommend everyone to go there.
DARRYLG JR A.
|
First Impressions
Rating:
5.0
THE STAFF AT EAST RUTHERFORD UHAUL ARE PHENOMENAL!!!
ALWAYS HELPFUL AND COURTEOUS.
Very knowledgeable in all areas.
JULIAN, ISAIAH & MOST IMPORTANTLY MS. DEANA
Thank you !!!!
DONNA M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanna O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakshmipa P.
|
Overall Experience
Rating:
5.0
The staff at this site were impeccable . They customer service and reception should be a National model for all u haul staff. Yes, I would use this location again to rent a van or unit.
Gordon J.
|
Overall Experience
Rating:
5.0
I can say nothing more but everything are excellent and keep the best service to customers which this U-Haul location I highly recommend to friends and relatives when it comes to storage services.
Mariano P.
|
Overall Experience
Rating:
4.0
Deanna was very helpful and knowledgeable - not just with the storage space but also truck rental - she made a very stressful situation slightly less so - it was very appreciated
Donna D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jose P.
|
Overall Experience
Rating:
5.0
While I had some billing issues, the Manager, Yugeily Encarnacion, made the entire process easier. She is a true professional, who listens to her customers and tries her best to meet their needs. All the reps at this location were helpful.
Norma G.
|
Overall Experience
Rating:
5.0
Atención insuperable de parte de Yugeily Encarnacion. Las instalaciones estaban muy limpias y con buen olor. Muy satisfecho!
Carlos L.
|
Overall Experience
Rating:
5.0
I have storage also at Storage Blue only small but U-Haul have best services as I noticed
Mariano P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thomas l.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yubet D.
|
Overall Experience
Rating:
5.0
God bless you
wael k.
|
Overall Experience
Rating:
5.0
Estoy muy agradecida y satisfecha con la atencion y la amabilidad con la que fui tratada por el personal administrativo Durante mi estancia
Amparo S.
|
Overall Experience
Rating:
5.0
Deena was so helpful easing my stress and deserves a bonus!
joann l.
|
Overall Experience
Rating:
5.0
My whole experience was great!! The woman behind the counter (whose name I cannot recall) was extremely pleasant and responsive to my needs the 3+ times I c.ame into the office. She kept her cool when an irritated customer gave her a bit of an attitude.
The facility in general was very clean and it was nice to unload the truck in a warm temperature.
The only drawback was that there were no 10 x 15 storage units available although I reserved one online but that is not the fault of anyone at U-haul. I recognize that some time the availability isn't real time on the website.
I would absolutely recommend this location to anyone!!
CHRIS M.
|
First Impressions
Rating:
4.0
No comments
Carlos L.
|
First Impressions
Rating:
5.0
Very well run and organized. The girl in the office was awesome! Sorry I can’t remember her name. Multiple drive up bays is great.
Sondra M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SMYRNA W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christine P.
|
Overall Experience
Rating:
5.0
For starters, the staff is awesome! I was doing a quick pick up a truck to get some furniture and put it storage. I had a short amount of time to get the truck and when I say was accommodated!! I wish I remembered the lady's name that worked the evening of March 3, 2022 because she was soooo nice and helpful. She got me in the truck withing 5 minutes! I did my pick up and was back within an hour. She sent me straight to my storage unit and we got everything in there. It took a little longer so we ended up finishing a few minimal after closing. I returned the truck and she was kind enough to come and make sure I understand the return procedure. The lock on the unit didn't work. She assured me that she would take care of the next day. I was a little nervous so we stayed the night in the area and came back the next morning to make sure everything was done. She hadn't arrived at work yet but the lady that was there was just as nice and helpful. She finished my return AND gave us the new lock for our unit. I appreciate them sooo much!!
Antoinette B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWRENCE CHARLES D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KASPER Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN F.
|
First Impressions
Rating:
5.0
The women at the counter were extremely helpful and friendly! Great customer service.
sharon b.
|
Overall Experience
Rating:
5.0
Staff is polite and helpful. Always been able to answer any questions. Storage units are clean and maintained. Will be going here for any additional storage needs.
THOMAS P.
|
Overall Experience
Rating:
5.0
Dina was great to us and very accommodating
DAVID C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma P.
|
Overall Experience
Rating:
5.0
The unit was surrendered a week before Christmas 2021 and the keys were handed to agent Isiah, not in January 10, 2022
Adam D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID C.
|
First Impressions
Rating:
4.0
The CS agent was great! One problem to note. When I tried to leave the facility the door wouldn’t automatically open. I had to manually push the open button. That’s not a huge deal. BUT the small door on the side of the building that is supposed to allow single person access did not work. The attendant said it was often not working and management had been notified several times to fix it. But it was still not fixed. That means the attendant had to leave his desk many times during the day to help folks. It would not be good if I was trying to get into my unit at night an the door did not work. Suggest management should get it fixed.
Also, an outside large vehicle door has been broken for weeks. It still has not been attended to by management. I’m paying $125/mo for a facility that is not in full working order. :/
Daena B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin D.
|
Online Move In
Rating:
5.0
Amazing customer service!
erica s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffery H.
|
Overall Experience
Rating:
5.0
Have always received polite, courteous service from all U-Haul employees at the East Rutherford, NJ facility.
MARGARET C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donald J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Errol I.
|
Overall Experience
Rating:
5.0
Isaiah and Yugeliy were extremely helpful and polite.
Joslyn M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarmila K.
|
Overall Experience
Rating:
4.0
No frame of reference.
DONNA S.
|
First Impressions
Rating:
5.0
Very well maintained.
AMR F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE H.
|
First Impressions
Rating:
5.0
Great customer service! Convenient and easy to deal with! Staff is great!
Deniel Anthony C.
|
Overall Experience
Rating:
5.0
Amazing deal! I rented a uhaul and got one month free storage in a 10x10 room. Cant beat that!!!
John O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA L.
|
Overall Experience
Rating:
5.0
The employees working at the location were amazingly helpful. knowledgeable and friendly. As were the women I spoke to on the phone when making my reservations. The facility was spotlessly clean and so was the van we rented.
sharon b.
|
First Impressions
Rating:
5.0
Honestly, this was the best experience I have had with a storage unit. Clean, convenient, and people were friendly there.
The only thing that could have been more convenient for me was two times that I also needed a cargo van but they were all booked at the East Rutherford location. Not the end of the world by any means, but it would have been better. Just sayin'.
Charles K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bianca m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard C.
|
Overall Experience
Rating:
5.0
General manager in East Rutherford was amazing!!
John O.
|
First Impressions
Rating:
5.0
Everything with this facility was great. The staff was and is the best. I would love to always rent from this facility. I will recommend this facility to everyone I know. I can't wait to use this facility again. Thanks for everything ..... DR.
DAVID R.
|
Overall Experience
Rating:
5.0
Love you guys. And your place is the BEST
Kira S.
|
First Impressions
Rating:
5.0
They are very very nice and kind and professional staff and very clean facility
AHMAD A.
|
Overall Experience
Rating:
3.0
There was a flood in my unit and no one called me to inform me of it and some of my property was destroyed by water.
Tamiko G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katie S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cecilia A.
|
Overall Experience
Rating:
3.0
The online rental process somehow rented me a room that didn't exist. I got this sorted out quickly enough with the office. The message I got after completing the rental didn't clearly explain that there were multiple buildings on the site (they appear to be connected from the outside) and my unit was only accessible from certain entrances. As a result, I spent even more time trying to find the non-existent unit.
Anyway, the office was helpful in getting everything sorted out.
Andrew A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katie S.
|
First Impressions
Rating:
4.0
The hallways to your storage area is very ruff. So, that makes it noise and things can fall off the cars.
DAVID R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorraine P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lada l.
|
Overall Experience
Rating:
2.0
One big door was broken and it was not fixed. So, we could not use the loading port and we should move a longer span to the moving truck on the street. In addition, I had to pay $38's late fee for just 2 days late payment. I requested the waiver of the late fee several times but the manager rejected. And, it took long long time to talk to customer services. Finally, they charged for a whole month even if we moved out on the middle of the month day. The staffs were friendly except the manager.
Eui H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrick r.
|
First Impressions
Rating:
5.0
Great personalized service when I needed it most
Jonathan L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tariq K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles I.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenna C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AHMAD A.
|
First Impressions
Rating:
2.0
Las personas que atienden en 20 Poplar St., no fueron nada amables y sentí que me atendieron por obligación. Inicialmente me asignaron una unidad de almacenamiento que estaba ocupada. Muy poco control en la organización. La locación siendo muy grande está pobremente señalizada.
Carlos L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie S.
|
Overall Experience
Rating:
4.0
Facility is well maintained and easy to access. Security could be improved though. The doors for loading open automatically even though they are occupied inside. We were moving in and group of movers came and asked to move our car as if it was their right to use. They were rude to my wife and I had to decide not to argue as they were bullying and take my car out. They dont see the red light indicator, it should simply not allow them to come in if its occupied. Also the door inside has check in swipe machine but its always open every time I have been there and feel like anyone without a card can go in easily as the garage doors open without any access card.
ARCHIT P.
|
First Impressions
Rating:
5.0
I rented a truck for my move and they offered one month free storage space of any size. Got a 10 x 20 for a month FREE! It came in handy as my new place wasnt ready foenthe move. The facilty was close by and convenient for me so It worked out really well. I needed one extra day to move and the manager okayed it.
DAVID Y.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
daniel m.
|
Overall Experience
Rating:
5.0
The staff at the U-Haul location were exceedingly helpful and up front about benefits and pricing and providing an excellent and seamless experience. I would recommend their services
Frank P.
|
First Impressions
Rating:
5.0
Everything went great. The Manager helped me and he made the experience a good one
Overall a great experience
Richard S.
|
First Impressions
Rating:
5.0
U-Haul employee named Carlos was extremely helpful, professional, and thorough.
JEFFREY M.
|
First Impressions
Rating:
5.0
Carlos Canaan and his staff were very helpful in working out storage rooms to meet our needs.
Lyndhurst B.
|
First Impressions
Rating:
5.0
The gentleman at the desk is very kind and we'll prepared to serve customer.
Eui H.
|
First Impressions
Rating:
5.0
Carlos, the manager onsite was fantastic. As he wasn't busy when I came by for the 2nd time, he helped show me where to punch my unlock code, suggested a closer unit than where the online system placed me, and even brought over a lock to my unit.
Yuk Ling L.
|
Online Move In
Rating:
5.0
Working with you always always been a pleasure no issues thank you
ed m.
|
First Impressions
Rating:
5.0
Clean facility. Professional staff
Mark G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamiko G.
|
First Impressions
Rating:
5.0
I chose this location even though I had to drive a greater distance because fo the staff and how well they maintain this space. I had two accounts, one for my business storage needs and another one for personal. Each time I needed something Carlos was very responsive and helpful. The rest of the staff was amazing as well. I recommend this Uhaul location to friends, family, and colleagues.
Eve H.
|
Overall Experience
Rating:
5.0
Get good
sharon c.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
daniel m.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
namita c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andreana S.
|
Overall Experience
Rating:
5.0
I appreciated the uhaul teams recommendation as they made the experience truly great !
Khurram M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPH C.
|
Overall Experience
Rating:
5.0
Great customer service from staff. Very friendly and very helpful.
Joshua G.
|
Overall Experience
Rating:
5.0
Great service. Safe secure and neat.
Prajna K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donald M.
|
Overall Experience
Rating:
5.0
Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales
CARLOS A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPH C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley S.
|
Overall Experience
Rating:
1.0
First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out.
Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.
Richard F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua K.
|
Online Move In
Rating:
5.0
Such a nice and easy experience. Carlos was extremely helpful and pleasant.
Crystal P.
|
First Impressions
Rating:
5.0
He knows his job and very helpful
Juan H.
|
First Impressions
Rating:
5.0
I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.
Richard F.
|
First Impressions
Rating:
5.0
Really clean and clean bathrooms and great service from the staff.
Evell W.
|
First Impressions
Rating:
5.0
I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son
AHMAD A.
|
Overall Experience
Rating:
4.0
Very clean facility and friendly staff, cannot go wrong with it.
Charles R.
|
Overall Experience
Rating:
5.0
Muy bueno en todo
MASSIEL M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
felice P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SMYRNA W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bahadir A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alfred C.
|
Overall Experience
Rating:
4.0
Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous
DOUGLAS M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vivekkuma S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elana C.
|
First Impressions
Rating:
5.0
Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.
Austin M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andres M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gary c.
|
Overall Experience
Rating:
4.0
Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.
Alexandria G.
|
First Impressions
Rating:
5.0
Very pleased with the whole experience....Truck rental and storage unit start up.
Sincerely,
Richard Strahle
RICHARD S.
|
First Impressions
Rating:
3.0
I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.
Enrique G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca l.
|
Overall Experience
Rating:
4.0
The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.
Marcus B.
|
Overall Experience
Rating:
5.0
The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that’s why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.
CINDY E.
|
Overall Experience
Rating:
5.0
Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.
Elizabeth R.
|
First Impressions
Rating:
5.0
People are courteous and helpful. The facility was clean
yoh m.
|
Overall Experience
Rating:
5.0
The guys at Poplar we’re great! Carlos is a good man.
Charles J G.
|
Overall Experience
Rating:
5.0
Very clean and inviting
Enrique G.
|
First Impressions
Rating:
5.0
I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.
Mark B.
|
Overall Experience
Rating:
5.0
Excelente general manager
Francisco G.
|
First Impressions
Rating:
5.0
They have the best customer service I’ve seen in years
Geuyle L.
|
Overall Experience
Rating:
5.0
All went fine. Thanks
Mark B.
|
First Impressions
Rating:
4.0
Easy access, helpful staff very clean
Maria L.
|
Overall Experience
Rating:
5.0
The workers were very professional I would recommend this place to my friends and family good job well done