Customer did not leave a comment.
Douglas HCustomer Reviews for U-Haul Moving & Storage of East Brunswick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager Jacob was truly amazing he went out of his way to explain things in detail due to myself having a brain Injury. He is the real definition of how a manager takes care of his customers and train his newer employee's. If it wasn’t for the way he knew the proper way to treat his customers and resolve issues with a professional manner as well as a respectful approach. Thank you again for alll your help!
Tiffany L | Overall Experiencegreat service easy to work with simple billing
Michael M | Overall ExperienceStaff very informative. Patient staff.
THOMAS L | First ImpressionsThey were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.
Chris S | Overall ExperienceI work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office
Kim R | First ImpressionsNo comment
JOANNE K | Overall ExperienceThank you.
Patricia L | Overall ExperienceEveryone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn
maryann k | First ImpressionsJacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!
Daniel S | First ImpressionsIt was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.
Jonathan B | Overall ExperienceI got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.
Christine B | Online Move InSo far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.
JONATHAN B | Online Move InStaff was very helpful and knowledgeable
Yigal O | First ImpressionsOverall I was very pleased. No hidden charges
Conchita C | Overall Experienceneed a restroom in storage area due to after hours restroom break. Other than that, it was great
Ilya H | Overall ExperienceGreat. Staff crew
DWAYNE C | Overall ExperienceVery helpful staff
david s | Overall ExperienceThe customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.
Cloyd C | Overall ExperienceI've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!
elaine l | Overall ExperienceI would definitely recommend. Thank you
Monica J | Overall ExperienceGood customer service team
ulanda e | First ImpressionsEasy access!!
Kevin h | Overall ExperienceVery friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.
Mario B | Overall ExperienceCourteous and helpful staff , convenient storage ,no worries
John M | Overall ExperienceDark by outside storage unit drop my keys could not find for hours
Jose R | Overall ExperienceMichael was a pro .. helped me every step of the way
John M | First ImpressionsAlways a great experience here.
Sammy V | First ImpressionsYour staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.
maria B | Overall ExperienceI believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn’t recommend uhaul’s storage as I know there are facilities that prorate monthly rent upon move out
Thomas S | Overall ExperienceI had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.
ALEXANDER R | Overall ExperienceThere was confusion re: storage, but Jackie got it all straighten out! She's the best.
Janice W | First ImpressionsThe service was great. The staff was always very friendly and helpful. The premises were always clean and safe.
Guillermo S | Overall ExperienceKyle was awesome! Super helpful and professional.
Elizabeth M | First ImpressionsThe staff member that helped us Friday evening was kind and helpful.
Toni C | Overall ExperienceThe move in experience very easy access all right got the light on here come
Conchita C | First Impressions😄
STEVEN P | Overall ExperienceHolly was amazing more employees like her this company is going to above and beyond it’s expectations
MARAT F | First ImpressionsThank you for your service in the time that I needed it.
George R | Overall ExperienceI reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.
Rebecca F | First ImpressionsI reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.
Rebecca F | Overall ExperienceI currently rent three storage units. I have never been disappointed in the service I receive.
Amanda C | First ImpressionsHave used U-Haul's rental services before and have had only positive experiences. Keep up the good work.
Lydia R | First ImpressionsOnly thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck
SANDRA B | First ImpressionsYour facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!
JANET J | Overall Experiencethe guy that helped me was great. I wish he worked for me
scott f | First ImpressionsI’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.
FERNANDO J | Overall Experiencehelpful and friendly staff
KWAKU G | Overall ExperienceSafety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .
Cheryl S | Overall ExperienceMaybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.
Maria G | Overall ExperienceThe prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks
venessa m | Overall ExperienceThis location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul
Adriene B | Overall ExperienceThere is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER
Shaylah J | First ImpressionsI reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com
Anthony S | First Impressionsrep was extremely knowledgeable and helpful
Trish M | First ImpressionsManagement at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.
June K | Overall ExperienceFrom the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.
Teri S | First ImpressionsThe wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.
HELENE G | First ImpressionsMy overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.
victor m | Overall ExperienceDid not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.
Dean M | First ImpressionsVery friendly staff. Extremely helpful!
Richard W | First ImpressionsYou need larger units.
Marilyn D | First ImpressionsColleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++
john m | First ImpressionsWhen I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.
Stay A | Online Move InThe day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.
Jacqueline F | First ImpressionsStaff was very friendly and helpful, facility is clean.
Adriene B | First ImpressionsSnow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.
mark G | Overall ExperienceEach and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B
evonne b | First Impressions.
Dmytro H | Overall ExperienceAlways helpful and responsive Excellent ending with Jackie during final days
KENNETH M | Overall ExperienceThe front desk personnel was very helpful and knowledgeable.
sharath p | First ImpressionsWe found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.
howard c | Overall ExperienceWasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.
Mencia F | First ImpressionsThe folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ
James J | First ImpressionsIt was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.
David G | Overall ExperienceStaff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..
LISANDRO G | Overall ExperienceThis place was great the staff always friendly and willing to work with you. No complaints from me!
MATHEW D | Overall ExperienceI would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!
Akita J | First ImpressionsThe u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.
Ademola S | Overall ExperienceStaff was rude. Did not make the check in process easy
vijay v | First ImpressionsI don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.
Chester B | Overall ExperienceVery convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally
David K | Overall ExperienceColleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐
Judith H | First ImpressionsVery helpful staff also equipment was clean
LORETTA C | First ImpressionsOver priced ! Won’t be using U-Haul or their storage again !
Tyshawn J | Overall ExperienceFor 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.
TRACY L | Overall ExperienceAccess sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.
Jacquelyn D | Overall ExperienceJackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks
Judith C | First ImpressionsIt was a great experience. No complaints.
CHRISTOPHER R | Overall ExperienceBest U Haul i have ever worked with
Patricia I | Overall ExperienceAre very thorough with all they do
rachel f | Overall ExperienceGreat helpful service
GARRICK M | First ImpressionsGood storage, good people
Mark L | Overall ExperienceColleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.
margarita g | Overall ExperienceKnowledgable staff
Ronald J | First ImpressionsJackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.
larry t | First Impressionswell run and easy rentals
Laura A | Overall ExperienceColleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.
Lois F | First ImpressionsThe only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question
Philip B | Overall ExperienceThe facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.
ira B | Overall ExperiencePleasure doing business with you. Will be back if future storage needs arise
Edna S | Overall ExperienceJackie was extremely helpful as was Fred
Fred R | Overall ExperienceThe only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.
Marco F | Overall ExperienceAll staff was very helpful and I needed assistance and storage unit was clean n dry.
Dorothy M | Overall Experienceclean nice place, unit clean, staff friendly
Laura A | First ImpressionsGreat service and nice people
STEVEN B | First ImpressionsThe female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.
Nancy R | Overall Experiencethe young lady that helped us was extremely knowledgeable of available units and was extremely helpful
Fred R | First ImpressionsLai was very friendly, and was very clear and thorough with instructions
Christopher O | Overall ExperienceThe service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.
Michael D | First ImpressionsNo complaints
MARJORIE O | Overall ExperienceOutstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta
Brendon S | First ImpressionsEveryone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.
Joyce P | First ImpressionsThank you!
Simina P | Overall ExperienceStaff pleasant and helpful - positively will recommend to others..
Beverly L | Overall Experienceeven though that office is busy, the staff is friendly knowledgable and efficient
Harry k | Overall ExperienceChinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore
David K | First ImpressionsWorst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!
ANGELA F | Overall ExperienceI am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $
CAMEO R | Overall ExperienceThank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine
Catherine S | First ImpressionsVery knowledgeable and understanding crew
Regina S | Overall ExperienceVery friendly and efficient
Michelle E | ReservationI would certainly return.
danny y | Overall ExperienceAshley was very very helpful
Kim R | ReservationEasy, good price, professional. And Fred, the manager, very nice and kind
Federica S | ReservationThe office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.
Amy C | Overall ExperienceThe staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage
JULIET R | Overall ExperienceI would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.
Ronald C | Overall Experience