Customer Reviews for U-Haul Moving & Storage of East Arlington

8,262 reviews

2901 E Pioneer Pkwy   Arlington, TX 76010

(682) 200-1090

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(682) 200-1090

2901 E Pioneer Pkwy
Arlington, TX 76010

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Not being able to access the storage units from the front entry, and having customers use the rear entrance ONLY is horrible and cruel! The facility has an entry point directly in front of my unit and I was told that it was not available for use.

KEANDRIA ALLEN  |  Overall Experience 
Rating:
5.0

Great experience I will definitely recommend this facility to anyone. Great staff and Store Manager. Thank you all for assisting me.

Eboni Demar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Dermas 
Rating:
4.0

Customer did not leave a comment.

Tony Gill 
Rating:
5.0

Customer service

OLANIYI OSUMA 
Rating:
3.0

Did not like the after hours app. My fuel overall was the same as when I checked out via my pictures. You app still charged me more money

David Bridgeman 
Rating:
4.0

Customer did not leave a comment.

Whitney Hampton 
Rating:
5.0

The staff is great!!!!

Aimee Heath  |  Overall Experience 
Rating:
3.0

Hire more staff. I could not even get anyone to answer the phone at this location, so I had to drive there to get information. It was not close.

MICHAEL GAGE 
Rating:
5.0

When we brought the truck back Billy was very efficient and polite, he was a joy doing business with. He gets 5 stars!!

leeann morrow 
Rating:
2.0

Got extra charges didn’t close out storage when asked. Had another storage and closed it out before I asked. People sleeping in storage scared to load at night.

Teena Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Rodriguez 
Rating:
4.0

Train employees on how to record Uhaul certificates. My certificate number would not apply when Che king out or returning the vehicle It is the number we will use to redeem your certificate.

kim richardson 
Rating:
5.0

Customer did not leave a comment.

drico washington 
Rating:
5.0

Customer did not leave a comment.

JayShaun Riley 
Rating:
5.0

Customer did not leave a comment.

demarvin banks 
Rating:
2.0

Customer did not leave a comment.

Ka'Nijion Mcfarrin 
Rating:
1.0

Employees did not take me serious also had a verbal altercation with another customer in front of me and my kids, then laughed at the customer that she upsetted, then right after that said next “I don’t have time for people like this.” . Told her I needed to switch my pick and destination time and place. And I was still put down for return truck to location. Employees lied to other customers so they wouldn’t have to get up out of seat for dolly’s. I was half way walked my uhaul by woman with dreads the she said “what does it say on your keys?” I told her the numbers then she said “ok good you got this just go find your truck now.” Then she said “please make sure you leave a good comment about me.” I would never use this uhaul location.

ZAQUAN FOSTER 
Rating:
5.0

Service folks were helpful and made the experience pleasant.

Benjamin Burleson 
Rating:
5.0

Customer did not leave a comment.

michael warren  |  First Impressions 
Rating:
5.0

N/a

ELLIS SADKA 
Rating:
5.0

Customer did not leave a comment.

My Nguyen 
Rating:
4.0

Customer did not leave a comment.

robert garcia 
Rating:
5.0

5 Stars!

WARREN SPENCER 
Rating:
5.0

Customer did not leave a comment.

Galaie Jah 
Rating:
5.0

Customer did not leave a comment.

pamela medford  |  First Impressions 
Rating:
4.0

General man

Stephen Sullivan 
Rating:
4.0

Customer did not leave a comment.

JILL MALONE 
Rating:
4.0

Customer service was great with explanations and prices. Well kept location

Jazmine Christopher 
Rating:
4.0

Customer did not leave a comment.

Angelia Drew  |  First Impressions 
Rating:
3.0

Turning in the truck after hours was not working online. Therefore I was charged an extra fee of $20.

vonda almodovar 
Rating:
5.0

Customer did not leave a comment.

Hillary Vallie 
Rating:
4.0

Customer did not leave a comment.

Angelia Drew 
Rating:
5.0

Customer did not leave a comment.

josephat prwenyo 
Rating:
5.0

Grace service

Akibu Nurudeen 
Rating:
5.0

Customer did not leave a comment.

EZELL BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rigoberto Lembrino 
Rating:
5.0

Great job!

clinton madison 
Rating:
5.0

Light signals need to be fixed

Joesph Mota 
Rating:
5.0

Customer did not leave a comment.

YAEL SKINNER 
Rating:
5.0

Good

adeleke olowopopo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chase Stockwell 
Rating:
5.0

Customer did not leave a comment.

steve robinson 
Rating:
5.0

I think customers should present pictures of items they wish to move so that oversized or smaller vehicles will not be mistakenly given out. This will help to project appropriate vehicle size for the haul.

raphael ehimhen 
Rating:
5.0

Would like lights inside units

Christine Gunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE MAY 
Rating:
4.0

Customer did not leave a comment.

Garrett Newnam 
Rating:
5.0

Customer did not leave a comment.

ROSALIND SHARPE 
Rating:
5.0

Service was great checking in and out was easy all the staff there was very helpful equipment was very nice this is a nice location especially when you need to find a vehicle that is available

Kiara Smoote 
Rating:
1.0

Customer did not leave a comment.

ad mohamod 
Rating:
4.0

Customer did not leave a comment.

Darryl Koym 
Rating:
5.0

Customer did not leave a comment.

Yvonne Beltran  |  Overall Experience 
Rating:
3.0

I had an issue with the 24/7 U-Haul. The first U-Haul I rented, the code wouldn’t work and they charged my card. I have not received my refund. So I had to go to a different location. I’m still waiting on my refund from the first U-Haul.

Tiffany Allen 
Rating:
5.0

Customer did not leave a comment.

Armando Silvas Jr 
Rating:
5.0

Customer did not leave a comment.

Katrina Griffin 
Rating:
1.0

Even after swiping my entry card, the alarm on my unit would go off every single time, for 2 years. I reported it several times and it was never fixed. My lock was cut off twice. The first time it was cut off I was not notified at all and only found out when I went to get Christmas decorations out and my key no longer worked. The second time, I was contacted and told someone else was claiming the unit was theirs. The lady I spoke to was the same person that cut my lock off the previous year, and said she remembered me because she liked my Christmas decorations she had seen the year before.. I told her I was at work and couldn't come right at the moment and scheduled to meet her at my until between 2:30p and 3:00p that same day. I arrived at 2:45p to find her standing at my unit with the door open. She had cut the lock off again. When i asked why she didn't wait, she said the lady who was claiming the unit was hers was standing there waiting. I told her she knew I was coming at the designated time and asked why she couldn't honor our agreement. I was again told because the other lady was already there. She tried to tell me my name wasn't associated with that unit (even thought she remembered me from cutting the lock off the prior year). I opened the app on my phone and showed her where it had my unit number. I asked how the "system" didn't have me associated with the unit but the app did. She told me her manager told her to go ahead and cut the lock and pointed him out. He stood there the entire time and let her take the heat I was giving her and never said a word. That is extremely poor management skills and I would NEVER work for someone like that, and it isn't someone I would want working for me. Other than the above described scenarios, every time I've had to go inside the store portion, there has only been one, and on the rare occasion 2, people working the counter, and most times I could see 2-3 people sitting in the office. Service was always slow and it felt like I was inconviencing the staff by shopping there. I will never rent from this particular facility again, and more than likely will never rent a storage unit from Uhaul period. This experience has been a nightmare and I am actively discouraging friends and family from ever using your storage facilities.

Stormy Winters  |  Overall Experience 
Rating:
4.0

Input information of the returned vehicle the way it is, don't add to it and don't remove from it. Talking from experience. Thanks

william amsus 
Rating:
1.0

I reserved the truck online for $39.99 pluse .89 a mile. When I went to pick it up and change the drop off location the sales agent changed my order to a one day trip which charged me double. My husband and I asked the agent why did the price change so drastic from what was stated online and he keep saying your not going out of town. I feel like I was hustled so uhaul can get the bonus numbers up. I'm not happy at all.

Shantelle Burns 
Rating:
5.0

Customer did not leave a comment.

RAMON NETRO 
Rating:
5.0

It’s been a well since I rented from U-Haul My understanding the rental for the trailer was a 12 rental. I had the trailer for less than 10 hours. Charged $80.00 plus

Donnie Wells 
Rating:
4.0

Fuel usage for some milage should be at the company cost

Iluobe Omoighe 
Rating:
5.0

Customer did not leave a comment.

Michael sommers 
Rating:
5.0

This location is top notch!

RODNEY SCOTT 
Rating:
5.0

Everything great from start to finish!

Dorothia Badger 
Rating:
1.0

Customer did not leave a comment.

Thien Chau 
Rating:
5.0

Customer did not leave a comment.

Akhil Gajulavarti 
Rating:
5.0

Customer did not leave a comment.

My Nguyen 
Rating:
5.0

Nice 👍

Adewale Abonde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charme Purnell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan tarma 
Rating:
5.0

Customer did not leave a comment.

Arlishia Carter 
Rating:
5.0

Customer did not leave a comment.

Clifton White 
Rating:
5.0

Customer did not leave a comment.

Mike Allen 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH BERTRAND 
Rating:
5.0

Movers were amazing. Went way above and beyond. Absolutely amazing guys

Laurie Wulf 
Rating:
5.0

Great service.

Olaleye Olowookere 
Rating:
5.0

Customer did not leave a comment.

sherrica bradley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaya Robinson  |  Online Move In 
Rating:
3.0

staff at this location are friendly but very slow...!!!, equipment not clean inside and out, equipment needed service as was indicated on instrument panel.

hakim atiya 
Rating:
5.0

NA

Cecil Reid 
Rating:
5.0

All. Well, it's just that the people at the desk must be more empathetic.

Hernan Gomez 
Rating:
3.0

Actually perform customer service. Instead of being like hey just cancel your reservation or go to another uhaul, which I was told,, get your ass up and do your fucking job before I arrive. That's what I'm paying for. That's your goddamn guarantee right?

Joseph avallone 
Rating:
5.0

Great experience!!

Raumond Mayo 
Rating:
5.0

Professional staff, friendly people and excellent service.

GARY PULLIAM 
Rating:
4.0

Customer did not leave a comment.

Sharon Jefferson 
Rating:
5.0

Customer did not leave a comment.

Phuong Vo 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
2.0

I made a reservation for a dolly & 15 foot truck 2 hours in advance. Once I got to the location the dolly I wanted was not available @ the truck I received was on E. Took about 45 mins to get another truck. Finally got another truck but my supplies was still in the other truck. It was a mess. Also I was told I would be compensated but that hasn’t happened! This just made my move that much more stressful

Ashley Dorch 
Rating:
3.0

The cargo area was totally wet! The back door was left open. Apparently no one completed a check of the vehicle before my arrival. I requested rear area of the 20’ truck to be cleaned and dried before use. Also the roof has a leak..some of my furniture and personal item were wet upon unloading the vehicle (it was raining during my transit during my move).

bill milner 
Rating:
5.0

Customer did not leave a comment.

Virginia Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Gunter  |  First Impressions 
Rating:
5.0

Very professional

Edward Gonzalez 
Rating:
3.0

Make sure the truck is clean and the paperwork is correct. Whoever checked that truck before I had it did not check it in properly…..ie..the gas was wrong, the mileage was incorrect, windshield was cracked, and none of the (X) marks were on any of the previous damage spots.

Tina Moore 
Rating:
5.0

Customer did not leave a comment.

Roderica Johnson 
Rating:
5.0

Customer did not leave a comment.

Xavier Baez 
Rating:
5.0

Customer did not leave a comment.

Lea Sanders 
Rating:
4.0

Customer did not leave a comment.

TODD MAJOR 
Rating:
4.0

Customer did not leave a comment.

DEYANIRA ESPINOZA  |  Overall Experience 
Rating:
3.0

I was not able to fully use my time and mileage due to having downtime for a lock. Lost opportunity to pick up merchandise

Angel Ojeda 
Rating:
5.0

Your staff was extremely helpful and friendly and I will gladly use your services again!

Jack Reeder 
Rating:
5.0

Very friendly and helpful team

Gregory Thornton 
Rating:
1.0

Equipment was dirty inside cab and inside body center seat back rest has a hole in it broken plastic bumper parts damaged every were very very old equipment dat should not have been on the road at all applying brake pedal engine rear end transmission knocking jerking then you have to wait until wat ever release before you can regain forward speed sticker on dash says more green bars much better fuel mileage dats a lie at 75-80 miles per hour it shows 1 maybe 2 green bars but if you going slower then 40 miles per hour all green bars stay lit so I should get all my rental,fuel money back for this truck while doing inspections on uhaul app the system went into error mode so I showed error message to management he said tell them win I drop it off that he nos about everything that’s wrong with truck let’ me tell u about trailer while trying to secure right front tire this management guy went got a real hammer and beat on metal wat it’s called until he could get it to work move release tie down strap so after that I kept a look on it but doing every time I stop or would waste my time checking it the right strap will be done release it self so by now am making this strap work so I don’t kill nobody and lose my truck upon dropping truck and trailer off I showed the guy who was checking me how strap was about to come off and that it had done feel off many times by itself he the check in guy tried to tighten it up and move it be there was no luck doing anything with that right side at all he’s like we will have somebody else to look at this I could have killed somebody and my self with this old out of date equipment that has not been serviced at all

ALAN SMITH 
Rating:
1.0

Equipment was dirty inside cab and inside body center seat back rest has a hole in it broken plastic bumper parts damaged every were very very old equipment dat should not have been on the road at all applying brake pedal engine rear end transmission knocking jerking then you have to wait until wat ever release before you can regain forward speed sticker on dash says more green bars much better fuel mileage dats a lie at 75-80 miles per hour it shows 1 maybe 2 green bars but if you going slower then 40 miles per hour all green bars stay lit so I should get all my rental,fuel money back for this truck while doing inspections on uhaul app the system went into error mode so I showed error message to management he said tell them win I drop it off that he nos about everything that’s wrong with truck let’ me tell u about trailer while trying to secure right front tire this management guy went got a real hammer and beat on metal wat it’s called until he could get it to work move release tie down strap so after that I kept a look on it but doing every time I stop or would waste my time checking it the right strap will be done release it self so by now am making this strap work so I don’t kill nobody and lose my truck upon dropping truck and trailer off I showed the guy who was checking me how strap was about to come off and that it had done feel off many times by itself he the check in guy tried to tighten it up and move it be there was no luck doing anything with that right side at all he’s like we will have somebody else to look at this I could have killed somebody and my self with this old out of date equipment that has not been serviced at all

ALAN SMITH 
Rating:
5.0

Great staff

JAMAL OBIED 
Rating:
5.0

George and the staff always amazing. I think thats his name, Hes very tall black man, smile is gorgeous and he is very professional.

alvita lowe 
Rating:
5.0

Customer did not leave a comment.

DAVID WALKER 
Rating:
4.0

Customer did not leave a comment.

Ruth Brown 
Rating:
5.0

Customer did not leave a comment.

Bruce Harding 
Rating:
4.0

Customer did not leave a comment.

Kabrina Evans  |  First Impressions 
Rating:
5.0

Very kind personal and a very easy return process

Napleon Brewer 
Rating:
4.0

Customer did not leave a comment.

Alex Kabo 
Rating:
5.0

Customer did not leave a comment.

Shlonza Nute 
Rating:
1.0

Poor customer service and agent was not helpful with long lines, did not call mgr. to help, but instead saiad for us to have patience. Finally, mgr. Came put to help.

sanah nguyen 
Rating:
3.0

Store was fine and the guys working there were helpful but I wasn't informed or contacted before getting there the truck I reserved wasn't there. It took almost a hr for them to get me another one.

Nitra-Anae Mack 
Rating:
3.0

I was charged an extra $75.00 for no reason whatsoever. It still hasn't been refunded either. I will be speaking to corporate about this issue as well.

Randy LUCE 
Rating:
5.0

N/A

Kathy Mosley 
Rating:
5.0

Customer did not leave a comment.

mable marks 
Rating:
4.0

Customer did not leave a comment.

Augustus Vabderpuye 
Rating:
5.0

Good customer service!!

Tony Soto 
Rating:
5.0

Customer did not leave a comment.

maria lopez 
Rating:
4.0

Customer did not leave a comment.

tiara reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAROLYN BRIDGES  |  First Impressions 
Rating:
4.0

My codes or key card would never work

joshua Pippins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN BROOKS  |  Overall Experience 
Rating:
3.0

Need someone to call me regarding the bill, truck issues and getting a partial refund ASAP. (209)566-5424

valerie hankins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaniqua Bush  |  Overall Experience 
Rating:
5.0

Great location, excellent facility, professional and courteous UHaul personnel. Thank you!

Linda Lake  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BRANDI YORK  |  Overall Experience 
Rating:
3.0

The staff gave me someone else storage. When I went to move in, it had two locks on it that were not mine. Will return in the morning to straighten out. But everything else is fine.

Monica Hampton  |  First Impressions 
Rating:
1.0

I brought Cockroaches home in my boxes that was stored. The staff was mean, unprofessional and judgmental. I have always used U-haul but NEVER again!!!!!

Joshua Rushing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliana McCoy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICK DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarod Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DaRon Billard  |  First Impressions 
Rating:
1.0

A few were helpful after the total mess up a few time s but I still haven’t received my 168$ I was over charged. When I call to discuss it because I don’t live in Grand Prairie anymore it’s not communicating at this point

anissa coble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Zickus  |  First Impressions 
Rating:
5.0

Everyone is extremely helpful

Lili Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Mayerchak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMI PRICE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID WETHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERTINA WINBUSH  |  First Impressions 
Rating:
2.0

This storage unit is very difficult to move into. There is no access to drive inside of the building. I ended up canceling my move in at this place and chose another storage company.

michelle henderson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alicia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashad Dixon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Crystle Airheart  |  First Impressions 
Rating:
1.0

I’m so disappointed in Uhaul. When I originally set up my account I had given them my military id and they had told me my properties wouldn’t be sold if I didn’t pay if I was out of the country. I had been out of the country for work and now currently in Oklahoma on deployment . I had someone reach out to me and specifically state “Oh your military your stuff won’t be sold” then I get an email THAT ALL MY EXPENSIVE STUFF WAS SOLD FOR A MERE 100.00! I’m so hurt and disappointed and would never rent from uhaul again!

Zanayah Thomas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VerLillie Miller  |  Overall Experience 
Rating:
3.0

The young man who assisted me with getting a bigger unit was so nice and helpful. My original unit was not clean, there were dead cockroaches inside. There were also roaches crawling on the outside of some units as well as the floor. Pest control needs to be better maintained. My larger unit was clean inside so that was a plus.

VerLillie Miller  |  First Impressions 
Rating:
5.0

The gentleman were very Professional and Proficient. The had Stellar Customer Service skills. I really appreciate how efficient they were. Thank You

Donna Meredith  |  First Impressions 
Rating:
5.0

I wish I could remember the young gentleman that helped me I came around 2pm and he was very helpful respectful and very responsive. The only thing is something to need to be done with the system or updates need to be done as far as making sure that the units that say available and not available two units that I was given was occupied and showing vacant overall good experience

Reneta Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

conchetta gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Morgan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

don willams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tu anh nguyen  |  First Impressions 
Rating:
5.0

I really appreciate the1st free month, it really helps with expensiveness when you’re trying to relocate. Thank you 🙌🏾

Carol Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minh Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jousha almazan  |  Overall Experience 
Rating:
5.0

A very satisfactory experience

Betty Wright  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brooke Travis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Davis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

denise turnley-chaney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominic Rivera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATASHA WILLIS  |  Overall Experience 
Rating:
5.0

Thanks to the knowledgeable and understanding staff. They're very understanding and helpful with customer's needs. They offer great options.

Maria Allman  |  First Impressions 
Rating:
1.0

Staff seems annoyed to assist customer. Did not provide adequate information unless asked such as where we needed to go to get to the storage. Staff could not provide or set up 24 hour access due to system down. I was suppose to get first month free when I set up storage due to renting a moving truck but was still charge when I got to the counter for the storage. And as of today my 24 hour PIN code still do not work for 24 hour access nor were they ever able to set up the access card. So issue has still not been resolved. Had to use the bathroom when moving stuff in storage could not use it because code did not work of course. Just a bad experience overall with U-Haul.

Chanthaphosy Keovilay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cambrielle Campbell  |  Overall Experience 
Rating:
5.0

Thank you Mr. George for your help. * yall should add military discount. Thankhs again. Kindest Regards, D.S. Louis U.S. Army Combat Veteran OEF |OIF

Dwona Louis  |  Overall Experience 
Rating:
5.0

From Ms. Savannah to Mr. George I truly appreciated working with then both. Friendly, good spirited & honest souls. Thank you 🙏🏾

Dwona Louis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEYERA collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD AND SANDRA Muniz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cole Houston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Knecht  |  First Impressions 
Rating:
4.0

The only bad review I have is that a lot of times the storage area had bad smells such as spoiled meat, or spoiled milk, and even stinky feet. Other than that, all the workers I encountered was exceptionally nice

DAWANA MAYS  |  Overall Experience 
Rating:
5.0

I will come back again soon

TAMMY FULCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Roldan  |  Overall Experience 
Rating:
5.0

Marquita was awesome she’s showed us a few units and her personality was great! You definitely need to give her a raise, she works very hard in getting the company business and making the company money. Thanks again for all your help we appreciate you.

CYNTHIA BARRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazmyne Mabry  |  Overall Experience 
Rating:
3.0

Alarm kept going off every time someone walked down the hallway on the right side of the building as people came to an from there unit

NATASHA WILLIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Porsha Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE PEREZ MENDEZ  |  Overall Experience 
Rating:
5.0

Good customer service experience. All staff took care of all your needs and very friendly.

Coco BLACKSTONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Ozoude  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

flor jimenez  |  Overall Experience 
Rating:
4.0

They had the best prices around the area the only thing is units on the 2nd or top floor only had stairs no elevator. Easy to access and staff were very helpful

ALAN SEXTON  |  Overall Experience 
Rating:
1.0

My experience on pioneers was not great, but I’m very pleased with my storage on Tarrant Rd. I didn’t get a storage on pioneers I cancel it they was a screwed up with the vacant available space. I never had that problem before cause they was the one I always use beside Tarrant Rd. Sorry I can’t give an reviews

KATHERINE WILLIAMS  |  Overall Experience 
Rating:
5.0

Keep up the good work

TAMMY FULCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan French  |  First Impressions 
Rating:
3.0

Comprehension and understanding respect is a part of running a business successfully

Robert Young JR  |  Overall Experience 
Rating:
1.0

The facility flooded and ruined most of my possessions including photos and important documents. They said in an email that they would clean it right after it happened. Nothing was done and a year later I was blamed for the facility flooding. I was not reimbursed in any way.

melissa lewter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dashaunda Spann  |  Overall Experience 
Rating:
5.0

They lady was very nice

Porsha Green  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

VERMIA WAGNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacie Marciel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deirdra landers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Howard  |  Overall Experience 
Rating:
1.0

On my day of moving my things out. I needed help but no one would come help. I called for help more tan3 times on the phone no answer push the security button down the hall from my unit got my daughter to call off her phone no answer. This is ridiculous.. And there were 4 employees there. When I walk to the office there were this nice courtesy older Caucasian lady that told me my card said I check in cause I walk to office cause my card kept saying access denied.... I ask the other female African American lady to help me she sent me to the office and said that I had to go all the way around the building to get to the office but I found out from my moving company that I can get to the office through the building... What a stressful exhausting experience from this place.... So I kept trying to get in to my unit. And my keys wouldn't work. I ask can the lock be pop and the gm said no. Sooo I'm like how am I suppose to get into my unit he stated for me to call lock smith.... And I'm okay.... So I ask could someone come down to help me cause it want open and I have my U-Haul keys.... And the Gm which is Jeremy I believe... Came and open my unit with no problem with the set of keys he had ... My daughter said how did you unlock that so easy and he just rolled his eyes and never replied.... Like really I been asking for help and my locks was changed without my consent and without me even knowing anything about it.... So who is responsible for all of this and what's going to be done. I paid my bill faithfully and on time and sometimes a week in advance before due date..... This behavior from the Gm and team is unacceptable....... I give 0 stars. Unsatisfactory..... Never had any problems until it was time for move out..... The biggest problem I have is no one contacted me about changing my locks. Oh and I forgot to mention that the other lock was in the unit on the floor which is the original one that goes to the keys I had. Hope no one else has to go through this... Hopefully something gets done about this Mean management and team grouchy rude unprofessional.....

Alesha Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Roldan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes Singleton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmie Hall  |  Overall Experience 
Rating:
5.0

Always use this facility for my storage needs. Have used this facility about 5yrs will recommend to anyone that needs storage

Shelia Betscher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JANA WALLOUR  |  Overall Experience 
Rating:
5.0

This uHaul and storage unit facility is amazing. The staff are professional, courteous, and kind. They truly care about the customers. We are not just a number, we are people.

martin marquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chlesea Reed  |  Overall Experience 
Rating:
4.0

I've used your storage units before and the location is very convenient to where I live. I did notice prices went up though. Every once it a while my card would not work right.

Barbara Roberson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorna christian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRON HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN FORBES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Niquailla Goines  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARK HAYLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Atkinson  |  Overall Experience 
Rating:
5.0

I can truly say yr UHAUL Team at 2901 E Pioneer,Arlington Tx (Amanda & Jeremy J. & Staff) gives excellent service, and they really do care about their customers. I appreciate them for being so professional and understanding.

JACQUELINE HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE PESINA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

robin johnson  |  Overall Experience 
Rating:
1.0

Wry unorganized, didn’t know what units was available and occupied. I had to ask who was going to wait on me. On phone handling personal business instead of taking care of customer. I was waiting to long to get a unit the one I was assigned to was occupied. Then to small went up front to let them know and asked for larger unit. I always been please with the service there but not this time. Wanted a climate unit so I ask the young lady to call w tarrant storage for me cause I didn’t feel like waiting any longer for her to go check to see if that unit was available. Very unhappy cause paying to rent a truck to move from my location to there and I left there went to w tarrant and then back to there cause my car was there and added gas to the truck twice. With my experience my truck rental should be free. Check in on your employee.

KATHERINE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Heric  |  First Impressions 
Rating:
5.0

Jeremy was great!

SHANEQUA MOORE  |  First Impressions 
Rating:
5.0

Had a great experience… they worked with me and my circumstance and understood my need

CASAUNDRA COOK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE WASHINGTON  |  Overall Experience 
Rating:
2.0

I was given a card that NEVER worked. It took longer to move things in because the man locked the doors at 7pm. It costed me more money and time. Moving companies charge by the hour. He man didn’t even tell us that we wouldn’t be able to get in after 7 and he locked the doors right in front of us. It was inconsiderate and shows that the employees do not care about customer service. The alarm started going off as well because we were trying to get everything through the single side exit door. I never did hear back from a manager about this and it shows that you all have predatory ways. It’s not okay to play with peoples hard earned money. On top of all of this, the girl swiped my card for $80 for a storage that was supposed to be free. She reversed it but I was out of pocket $80 dollars during the week that I needed it most! I am also having to constantly dispute the extra chargers for insurance on the one way trailer that I did not authorize. Insurance wasn’t offered to me for the extra days I kept the trailer but someone put it on there without notifying me. You all put up all of this advertisement to get peoples attention & business but choose not to provide quality services. You contributed to a very long, difficult life transition and choose not to own up to it.

Alvina Scott  |  Overall Experience 
Rating:
3.0

My access code doesn't work I keep getting denied

Malcolm Morris  |  First Impressions 
Rating:
4.0

The only complaint that I had was that I was not ever able to talk to an on site agent when I wanted to move out. Other wise no complaints

Joy Barnes  |  Overall Experience 
Rating:
5.0

After hours access was a little difficult

Gloria Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Oneal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cecilia kilgore  |  Overall Experience 
Rating:
1.0

Someone that works for the company opened my storage unit and also took a mirror that was my property. My unit was closed and the unit was opened and was then not able to close and I had to come and move stuff around to reclose it after I had already did so. I would like a full follow up report in regards to this and also tapes pulled.

Cierra Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua hudson  |  Overall Experience 
Rating:
1.0

Had a missing item from the unit and attempted to see what my options were and was told they don’t understand how it’s possible and essentially it had to be my fault a brand new crib mattress in the original box still was missing.

Ashlee Hernandez  |  Overall Experience 
Rating:
5.0

It was like home in the way my belongings were care for after 2.5 yrs. I was able to take my things to a new home, place them and just pick up where I left off. G.O.A.T.

DEALVIA LEE  |  Overall Experience 
Rating:
5.0

They were nice fast and very helpful!!

LEROYA CARRAWAY  |  First Impressions 
Rating:
1.0

On July 21 2022 I rented a uhaul for July 22 2022 because I was preparing to move to Texas. After I paid and took the uhaul home I didn’t notice any problems until the morning of July 22 2022 on our way to Texas I noticed a marijuana blunt in the uhaul. Which is so dangerous because I don’t use drugs at all and what if I was to get pulled over and got caught with something that wasn’t mines but wait that’s not it I had to drive 6 hours with no air you all did not provide me with a working uhaul it is to hot to be riding with no air I paid almost $400.00. Neither was it clean the windows was very nasty we had to pull over because so much fim from people smoking in the vehicle. I’m very dissatisfied and no I would not recommend you all to anyone at this point I’m not happy.. with this service thank you..!!

Brenda porter  |  First Impressions 
Rating:
4.0

I like this storage facility. It's perfectly located off a major street. Well lit and easily accessible. The agents made the move out simple by completing my transaction over the phone and sending my confirmation email.

CHERE ROEBUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dmitriy Rybitskiy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria Juarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEANDRIA ALLEN  |  First Impressions 
Rating:
4.0

The crew was very helpful and very fast.

Sir Hubbard  |  Overall Experience 
Rating:
5.0

The Manager at this location was helpful and excellent to work with. I would recommend this location.

wendy miller  |  Overall Experience 
Rating:
3.0

Some water damage in the unit next to our current one, which we had rented as well, but have vacated now. I believe it was 2254, to the right of our unit and there was a water problem years ago as well. AC or roof, not sure but shouldn’t have to be concerned with water in an inside unit

RANDY ALLEN  |  First Impressions 
Rating:
1.0

Even though I received help, someone gave my reservations away saying it's first come first serve, what's the point of reservations then? I tried to purchase my truck and I was told I have to pay on debit card instead of cash only to be charge extra since it was a prepaid card(no one mentioned), and since I had no storage I had to go to another location where their computer was malfunctioning and couldn't pay card, but couldn't pay cash because the woman working didn't have a key to the register. Then while I was moving furniture in the truck I finally got, U-Haul calls me and says they accidently gave me someone else's storage unit and by the time I got there, they were closed and I had to buy a lock to keep everything safe overnight in the truck.

George Anderson  |  First Impressions 
Rating:
1.0

The worth service I had in my life, please training your staff they all gossip and playing around with the phone

Orlando Rivera Carrasquillo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julianna Richardson  |  Overall Experience 
Rating:
5.0

Nice friendly employees and explained everything very good. Ran into an employee in the storage area and was very helpful with helping find my storage unit.

Elizabeth Moreno  |  First Impressions 
Rating:
3.0

I had one of the worst units available second floor middle of the building and they wanted to raise my rent by 33% that's why I moved out outside of that I thought it was good

Michael Langbartels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darryl surgent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colette gambrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BURGESS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Gillam  |  First Impressions 
Rating:
5.0

Ms Tamire and the crew are the Best, Thank you Uhaul Mike Burgess

MICHAEL BURGESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gabrielle miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karina hurtado  |  Overall Experience 
Rating:
5.0

The stuff was amazing.

sherrica bradley  |  First Impressions 
Rating:
5.0

Very great service!

Taqola Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antwoine sanders  |  Overall Experience 
Rating:
5.0

I had a great experience with the staff.

Charles Churchwell  |  Overall Experience 
Rating:
4.0

The area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.

Ayesha Barker  |  First Impressions 
Rating:
2.0

My code did not work and there were no ramps to the second floor. Also no elevators were in the Building.

Charles Churchwell  |  First Impressions 
Rating:
2.0

The staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.

Taniquia Bradford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy lizzeth  |  Overall Experience 
Rating:
5.0

The staff that was there was very friendly. Don't know the new staff.

MARDA MONK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alex Arvelo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary lu Ramos  |  First Impressions 
Rating:
5.0

The staff was amazing!

Charessa Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMECIA KILGORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rayzean White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Humberto DelaCruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marquette Garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE FLORES  |  Online Move In 
Rating:
5.0

Very helpful & friendly

LINDA RODRIGUEZ   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angel Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rayzean White  |  First Impressions 
Rating:
5.0

Thank you for your service

LYNETTA MAYS  |  Overall Experience 
Rating:
5.0

Great place. Will recommend it to anyone and everyone. Thank you for the awesome service.

Ronald Jackson  |  Overall Experience 
Rating:
5.0

The stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I’m new to the area and he didn’t mean answering questions I had. Thank you all again.

Andrea Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlee Wisemann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Bastas  |  Online Move In 
Rating:
5.0

I called in and I loved the customer service. Thank you!

JOY JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL STEWART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Kearney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Stevens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL FORD  |  First Impressions 
Rating:
5.0

Great Management. Aaron is always available to do a great job

BONITA BETTS  |  Overall Experience 
Rating:
5.0

The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee

Clem Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamya Mcmath  |  Overall Experience 
Rating:
5.0

Los empleados son muy atentos

SUSANA GARCIA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latyvia Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coco BLACKSTONE  |  First Impressions 
Rating:
5.0

The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.

Carmen Gonzalez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Evaristo Nuguid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Humberto DelaCruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Kornegay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Rauls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Tran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUISHA PATTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTIE GOLDEN  |  First Impressions 
Rating:
5.0

General manager awesome !

Jesse Sanchez  |  First Impressions 
Rating:
3.0

When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!

Joanne Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN KERN  |  Overall Experience 
Rating:
5.0

Staff was helpful, friendly, and professional.

JONATHAN SANFORD  |  First Impressions 
Rating:
1.0

My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not

Ashlee Hernandez  |  First Impressions 
Rating:
5.0

U-Haul has never failed me even at a last notice. That's why I only use U-Haul.

Ronald Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheronda Patton  |  Overall Experience 
Rating:
5.0

What's going on 2 years and had no problem so far.

Patricia Garrett  |  First Impressions 
Rating:
4.0

Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.

JUAN Delacruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamlea roberson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luz Martinez  |  Overall Experience 
Rating:
3.0

Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!

Danielle Johnson  |  First Impressions 
Rating:
5.0

Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.

Mark Grafenreed  |  First Impressions 
Rating:
5.0

Lori you are the best thank you for ur help and kind

Erica Melchor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Deckard  |  First Impressions 
Rating:
5.0

Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊

suzan ta  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Annet Morgan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN WILSON  |  First Impressions 
Rating:
1.0

One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras

Cor'nea Thomas  |  Overall Experience 
Rating:
5.0

Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!

MICHAEL BURGESS  |  First Impressions 
Rating:
5.0

Everyone I worked with at this location was great. Very friendly.

Vicki Pitman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA ROMERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james Mcclellan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Rodriguez  |  Overall Experience 
Rating:
5.0

The GM has been extremely helpful with knowledge and service

EZELL BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STAFALON LANDRUM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NAUTICA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia Reed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICKY MADISON  |  Overall Experience 
Rating:
5.0

Staff was very friendly, helpful, and treated customers like people and not just numbers.

LAQUISHA ANN MCKAY  |  First Impressions 
Rating:
5.0

The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.

Sonya Greer  |  First Impressions 
Rating:
5.0

Awesome customer service

Carolyn Dupas  |  Overall Experience 
Rating:
5.0

Everybody was courteous of our needs.

Yolanda Rodriguez  |  First Impressions 
Rating:
5.0

Management was awesome. Happy to have picked this location.

WILLIAM JONATHAN SMICIKLAS  |  First Impressions 
Rating:
2.0

Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number

Cheyenne Munoz  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kyrra Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONITA BETTS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Belinda Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn spicer  |  Overall Experience 
Rating:
5.0

Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I’ve learn hard way for waste all my money. Thanks for not make my stuff lose.

Twila James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ichia Thomas  |  Overall Experience 
Rating:
4.0

For the storage there are cheaper prices available but I guess it's competitive.

AMANDA CASTILLANESGAERTNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kareem robinson  |  Overall Experience 
Rating:
5.0

The lady that help me was absolutely was wonderful

cecilia kilgore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angimero LEBRON  |  First Impressions 
Rating:
3.0

I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.

Luz Martinez  |  Overall Experience 
Rating:
5.0

Your staff are friendly. Keep up a good work and excellent service. Highly recommended

Evaristo Nuguid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie REYNOLDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alesha Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn spicer  |  First Impressions 
Rating:
3.0

This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you’ll definitely be screwed!

Christy Sample  |  Overall Experience 
Rating:
3.0

The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn’t like it bcuz there was only 1 door to access it. I will most likely choose a different location

Tabitha Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon Greene  |  Overall Experience 
Rating:
3.0

Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.

Marvin Lovelace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAWA KHALIF   |  First Impressions 
Rating:
4.0

Will always use for my storage needs best cleanest units

Shelia Betscher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICKY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Winthers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria Carrasquillo  |  Overall Experience 
Rating:
4.0

The only problem I had was losing some items in the flood. Aaron and staff was the best.

ANGELA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quiana Brown  |  Overall Experience 
Rating:
5.0

Young man very helpful would recommend to people very pleased.

terry rose  |  First Impressions 
Rating:
5.0

We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.

Clemmie Cunningham  |  Overall Experience 
Rating:
5.0

Everybody at this location deserves a raise. And keep up the great work

Willy Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie Pirtle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois Gabriel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEQUELA GREENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vignesh R Sundaresan  |  Overall Experience 
Rating:
5.0

Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service

Anwar Abdelsalam  |  Overall Experience 
Rating:
4.0

The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He’s a one of a kind guy that deserves recognition.

Earnest Richards  |  Overall Experience 
Rating:
1.0

You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back

Jerrionne Shepherd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Germann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Mester  |  First Impressions 
Rating:
5.0

Good people

Edna Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT GOEBERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROXANE THOLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Braun Intertec  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Adair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharron Harvey  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful

heather logan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elma Twine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvella Ray  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

swader humphrey  |  First Impressions 
Rating:
5.0

I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great service

CHRISTINE KOYA  |  Overall Experience 
Rating:
4.0

We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.

Morgan Buck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharon Mead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakendra Jordan  |  Overall Experience 
Rating:
4.0

The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.

DAVID GATES  |  First Impressions 
Rating:
5.0

I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.

Cecilia mcbride  |  Overall Experience 
Rating:
5.0

Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.

Maria Diaz  |  First Impressions 
Rating:
5.0

Move in good 😊

Elma Twine  |  First Impressions 
Rating:
5.0

Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆

Lakendra Jordan  |  First Impressions 
Rating:
5.0

The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.

Morgan Buck  |  First Impressions 
Rating:
5.0

Great Team!!! Always willing to assist in moving or storage needs.

Sharon Fomukong  |  Overall Experience 
Rating:
5.0

It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.

pedro avila  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. It’s been great service

Amr Hamed  |  First Impressions 
Rating:
5.0

Great service. Wonderful management & staff. Highly recommend this location.

kia lathan  |  Overall Experience 
Rating:
5.0

Thanks to all you guys for y'all help and kindness

destiny westbrooks  |  Overall Experience 
Rating:
4.0

The gentleman was working alone initially but was very helpful.

Yvonne Coleman  |  First Impressions 
Rating:
5.0

Great people working there.

Michael Linscheid  |  First Impressions 
Rating:
5.0

Great people working there.

Michael Linscheid  |  Overall Experience 
Rating:
5.0

Great people.

Michael Linscheid  |  First Impressions 
Rating:
5.0

Couldn't have asked for more.

nameet nayak  |  Overall Experience 
Rating:
5.0

The manager of this branch was excellent he try his best for us to have all the help we need it .

mercedes rodas  |  First Impressions 
Rating:
5.0

Sarah was absolutely amazing. It was a pleasure to be helped by her.

latoya ezell  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Ruciana Laneair  |  First Impressions 
Rating:
5.0

Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Thank you!

GARY OLDHAM  |  Overall Experience 
Rating:
4.0

The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.

Abigail Storm  |  Overall Experience 
Rating:
5.0

Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.

Heath Aucoin  |  Overall Experience 
Rating:
5.0

We will be back, our experience was great!!!

Cassandra Thompson  |  Overall Experience 
Rating:
5.0

Employees was very friendly and helpful thanks Arlington team you people are 👍

Evelio Casiano  |  Overall Experience 
Rating:
4.0

.

Alexa Aragonez  |  Overall Experience 
Rating:
5.0

Great experience

Dean Lee  |  First Impressions 
Rating:
2.0

A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.

Brandon Madison  |  Overall Experience 
Rating:
4.0

I stored my items there for 4ys

DELORES THARP  |  Overall Experience 
Rating:
3.0

no comment

Margaret White  |  Overall Experience 
Rating:
2.0

I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell

Ronell Nicholson  |  Reservation 
Rating:
2.0

Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.

jose gutierrez  |  Overall Experience 
Rating:
5.0

NA

sharotta barrow  |  Overall Experience 
Rating:
5.0

Thank you !

crystal wilson  |  Overall Experience 
Rating:
5.0

There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)

Silvia Narvaez  |  Reservation 
Rating:
5.0

This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.

linda moten  |  Overall Experience 
Rating:
5.0

Made it easy to unload and drop off trailer

darren thomas  |  Overall Experience 
Rating:
5.0

My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co

John leroux  |  Overall Experience 
Rating:
4.0

They tried their best to help.

Diep Tran  |  Overall Experience 
Rating:
5.0

Very satisfied with service received. Thanks, again.

Andrew Bradley  |  Reservation 
Rating:
5.0

N/a

Kathy Lacy  |  Overall Experience 
Rating:
5.0

This location is convenient and I will use u haul again. Thanks

allyson garrett  |  Overall Experience 
Rating:
4.0

The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.

Jody Love  |  Overall Experience 
Rating:
4.0

Enjoy at U-HAUL Storage! I want says Thank you for safe in place.

Jennifer Kimball  |  Overall Experience 
Rating:
4.0

Thank

WEAVIE NELL FINISTER  |  Overall Experience 
Rating:
1.0

No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.

Meaggan Reid  |  Overall Experience 
Rating:
1.0

All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,

peggy sloan  |  Overall Experience 
Rating:
5.0

The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Thank you

KHOI NGUYEN  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top