The lady that Issued me the truck and took my payment was very nice and cordial. She is miles better than I have encountered at other U'Haul locations. I wish all of the employees were like this lady.
Darryl KCustomer Reviews for U-Haul Moving & Storage of East Arlington
Services at this Location:
Contact Us
2901 E Pioneer PkwyArlington, TX 76010
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
CHRISTY D- Rating:
- 5.0
Customer did not leave a comment.
afaro a- Rating:
- 4.0
Customer did not leave a comment.
pedro e | Overall Experience- Rating:
- 5.0
My only complaint is that the bag in the truck that usually holds blankets was empty. Other than that it was a very good experience.
Wendy N- Rating:
- 3.0
Customer service needs improvement. The outside attendant lacked any kind of customer service skills, he was unprofessional and discourteous. I felt I was a bother as a posed to a paying customer.
phillip b- Rating:
- 5.0
Customer did not leave a comment.
Curtis f- Rating:
- 5.0
Customer did not leave a comment.
Jacob W- Rating:
- 4.0
The A/C can not come of, it needs to be fix. Thank you
SOLOMON G- Rating:
- 5.0
Customer did not leave a comment.
Reginald C- Rating:
- 5.0
Customer did not leave a comment.
AYODELE A- Rating:
- 5.0
Customer did not leave a comment.
Simon G- Rating:
- 3.0
No one greeted us or checked us out. They took the vehicle and said good to go.
Jennifer p- Rating:
- 5.0
George was very knowledgeable and personable and professional and was a pleasure to do business with
Michael B- Rating:
- 4.0
This location was the "Fix" to a nightmare rental catastrophe that I won't go into but I was referred to the Arlington store from the Haltom City Store. At the Arlington store I engaged with 3 different representatives. 1st clerk (1 star) who created the contract had very little interest in getting the rental services I needed. He did manage to get a contract created but without the extra stuff that I needed & wanted. (Insurance protection etc), 2nd clerk (3 stars) had to assist 1st clerk to complete the contract and locate a truck, 3rd clerk (5 Stars) corrected all the things the 1st clerk had omitted. I left this store feeling satisfied but only because of the 3rd clerk. She made it right!!
Howard W- Rating:
- 3.0
Customer service guy was chewing on a sucker/stick the entire time. Had low tire light. Partially my fault he checked right side and it was left rear. He should have checked the dash. Either way that should have been noticed when the vehicle was returned previously.
Jeanne L- Rating:
- 5.0
Nothing service was great
sharon t- Rating:
- 5.0
Customer did not leave a comment.
Anthony w- Rating:
- 1.0
Location had trash all over the place. Multiple becomes in the return line with no staff present.
Jason A- Rating:
- 5.0
Truck broke down on me and left me stranded. When I asked for some of my money back for the inconvenience I was told no.
Diamond H- Rating:
- 5.0
Customer did not leave a comment.
Erica M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eduardo D- Rating:
- 5.0
Customer did not leave a comment.
James M | First Impressions- Rating:
- 5.0
Everyone at this location was very helpful and friendly. Each individual that I came in contact with made sure that I had every thing I needed. Geroge and crew did an excellent job insuring I was well taken care of.
J.O. M- Rating:
- 5.0
Customer did not leave a comment.
Michael R | First Impressions- Rating:
- 1.0
Y'all charged me $54.00 to put one-EIGHTH of a tank of GAS in your truck! THAT is HORRENDOUS, and just pathetically DISRESPECTFUL!!!
Dawood B- Rating:
- 5.0
Very professional
efarin a- Rating:
- 5.0
It seems I have been over charged. I paid 155 at the time of rental. Then 61 to extend the return time from 8am to 6pm. Then at time or return there was another 190 charge. This seems excessive for a 3 day rental and less then 50 miles each way.
Brian M- Rating:
- 3.0
Give me a truck at the end. Not one where I have to ask you to move another vehicle so I can get out.
Gwendolyn D- Rating:
- 5.0
Customer did not leave a comment.
Latora S- Rating:
- 3.0
Not being able to access the storage units from the front entry, and having customers use the rear entrance ONLY is horrible and cruel! The facility has an entry point directly in front of my unit and I was told that it was not available for use.
KEANDRIA A | Overall Experience- Rating:
- 5.0
Great experience I will definitely recommend this facility to anyone. Great staff and Store Manager. Thank you all for assisting me.
Eboni D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eduardo D- Rating:
- 4.0
Customer did not leave a comment.
Tony G- Rating:
- 5.0
Customer service
OLANIYI O- Rating:
- 3.0
Did not like the after hours app. My fuel overall was the same as when I checked out via my pictures. You app still charged me more money
David B- Rating:
- 4.0
Customer did not leave a comment.
Whitney H- Rating:
- 5.0
The staff is great!!!!
Aimee H | Overall Experience- Rating:
- 3.0
Hire more staff. I could not even get anyone to answer the phone at this location, so I had to drive there to get information. It was not close.
MICHAEL G- Rating:
- 5.0
When we brought the truck back Billy was very efficient and polite, he was a joy doing business with. He gets 5 stars!!
leeann m- Rating:
- 2.0
Got extra charges didn’t close out storage when asked. Had another storage and closed it out before I asked. People sleeping in storage scared to load at night.
Teena B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yolanda R- Rating:
- 4.0
Train employees on how to record Uhaul certificates. My certificate number would not apply when Che king out or returning the vehicle It is the number we will use to redeem your certificate.
kim r- Rating:
- 5.0
Customer did not leave a comment.
drico w- Rating:
- 5.0
Customer did not leave a comment.
JayShaun R- Rating:
- 5.0
Customer did not leave a comment.
demarvin b- Rating:
- 2.0
Customer did not leave a comment.
Ka'Nijion M- Rating:
- 1.0
Employees did not take me serious also had a verbal altercation with another customer in front of me and my kids, then laughed at the customer that she upsetted, then right after that said next “I don’t have time for people like this.” . Told her I needed to switch my pick and destination time and place. And I was still put down for return truck to location. Employees lied to other customers so they wouldn’t have to get up out of seat for dolly’s. I was half way walked my uhaul by woman with dreads the she said “what does it say on your keys?” I told her the numbers then she said “ok good you got this just go find your truck now.” Then she said “please make sure you leave a good comment about me.” I would never use this uhaul location.
ZAQUAN F- Rating:
- 5.0
Service folks were helpful and made the experience pleasant.
Benjamin B- Rating:
- 5.0
Customer did not leave a comment.
michael w | First Impressions- Rating:
- 5.0
N/a
ELLIS S- Rating:
- 5.0
Customer did not leave a comment.
My N- Rating:
- 4.0
Customer did not leave a comment.
robert g- Rating:
- 5.0
5 Stars!
WARREN S- Rating:
- 5.0
Customer did not leave a comment.
Galaie J- Rating:
- 5.0
Customer did not leave a comment.
pamela m | First Impressions- Rating:
- 4.0
General man
Stephen S- Rating:
- 4.0
Customer did not leave a comment.
JILL M- Rating:
- 4.0
Customer service was great with explanations and prices. Well kept location
Jazmine C- Rating:
- 4.0
Customer did not leave a comment.
Angelia D | First Impressions- Rating:
- 3.0
Turning in the truck after hours was not working online. Therefore I was charged an extra fee of $20.
vonda a- Rating:
- 5.0
Customer did not leave a comment.
Hillary V- Rating:
- 4.0
Customer did not leave a comment.
Angelia D- Rating:
- 5.0
Customer did not leave a comment.
josephat p- Rating:
- 5.0
Grace service
Akibu N- Rating:
- 5.0
Customer did not leave a comment.
EZELL B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rigoberto L- Rating:
- 5.0
Great job!
clinton m- Rating:
- 5.0
Light signals need to be fixed
Joesph M- Rating:
- 5.0
Customer did not leave a comment.
YAEL S- Rating:
- 5.0
Good
adeleke o | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chase S- Rating:
- 5.0
Customer did not leave a comment.
steve r- Rating:
- 5.0
I think customers should present pictures of items they wish to move so that oversized or smaller vehicles will not be mistakenly given out. This will help to project appropriate vehicle size for the haul.
raphael e- Rating:
- 5.0
Would like lights inside units
Christine G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DALE M- Rating:
- 4.0
Customer did not leave a comment.
Garrett N- Rating:
- 5.0
Customer did not leave a comment.
ROSALIND S- Rating:
- 5.0
Service was great checking in and out was easy all the staff there was very helpful equipment was very nice this is a nice location especially when you need to find a vehicle that is available
Kiara S- Rating:
- 1.0
Customer did not leave a comment.
ad m- Rating:
- 4.0
Customer did not leave a comment.
Darryl K- Rating:
- 5.0
Customer did not leave a comment.
Yvonne B | Overall Experience- Rating:
- 3.0
I had an issue with the 24/7 U-Haul. The first U-Haul I rented, the code wouldn’t work and they charged my card. I have not received my refund. So I had to go to a different location. I’m still waiting on my refund from the first U-Haul.
Tiffany A- Rating:
- 5.0
Customer did not leave a comment.
Armando S- Rating:
- 5.0
Customer did not leave a comment.
Katrina G- Rating:
- 1.0
Even after swiping my entry card, the alarm on my unit would go off every single time, for 2 years. I reported it several times and it was never fixed. My lock was cut off twice. The first time it was cut off I was not notified at all and only found out when I went to get Christmas decorations out and my key no longer worked. The second time, I was contacted and told someone else was claiming the unit was theirs. The lady I spoke to was the same person that cut my lock off the previous year, and said she remembered me because she liked my Christmas decorations she had seen the year before.. I told her I was at work and couldn't come right at the moment and scheduled to meet her at my until between 2:30p and 3:00p that same day. I arrived at 2:45p to find her standing at my unit with the door open. She had cut the lock off again. When i asked why she didn't wait, she said the lady who was claiming the unit was hers was standing there waiting. I told her she knew I was coming at the designated time and asked why she couldn't honor our agreement. I was again told because the other lady was already there. She tried to tell me my name wasn't associated with that unit (even thought she remembered me from cutting the lock off the prior year). I opened the app on my phone and showed her where it had my unit number. I asked how the "system" didn't have me associated with the unit but the app did. She told me her manager told her to go ahead and cut the lock and pointed him out. He stood there the entire time and let her take the heat I was giving her and never said a word. That is extremely poor management skills and I would NEVER work for someone like that, and it isn't someone I would want working for me. Other than the above described scenarios, every time I've had to go inside the store portion, there has only been one, and on the rare occasion 2, people working the counter, and most times I could see 2-3 people sitting in the office. Service was always slow and it felt like I was inconviencing the staff by shopping there. I will never rent from this particular facility again, and more than likely will never rent a storage unit from Uhaul period. This experience has been a nightmare and I am actively discouraging friends and family from ever using your storage facilities.
Stormy W | Overall Experience- Rating:
- 4.0
Input information of the returned vehicle the way it is, don't add to it and don't remove from it. Talking from experience. Thanks
william a- Rating:
- 1.0
I reserved the truck online for $39.99 pluse .89 a mile. When I went to pick it up and change the drop off location the sales agent changed my order to a one day trip which charged me double. My husband and I asked the agent why did the price change so drastic from what was stated online and he keep saying your not going out of town. I feel like I was hustled so uhaul can get the bonus numbers up. I'm not happy at all.
Shantelle B- Rating:
- 5.0
Customer did not leave a comment.
RAMON N- Rating:
- 5.0
It’s been a well since I rented from U-Haul My understanding the rental for the trailer was a 12 rental. I had the trailer for less than 10 hours. Charged $80.00 plus
Donnie W- Rating:
- 4.0
Fuel usage for some milage should be at the company cost
Iluobe O- Rating:
- 5.0
Customer did not leave a comment.
Michael s- Rating:
- 5.0
This location is top notch!
RODNEY S- Rating:
- 5.0
Everything great from start to finish!
Dorothia B- Rating:
- 1.0
Customer did not leave a comment.
Thien C- Rating:
- 5.0
Customer did not leave a comment.
Akhil G- Rating:
- 5.0
Customer did not leave a comment.
My N- Rating:
- 5.0
Nice 👍
Adewale A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charme P | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Juan t- Rating:
- 5.0
Customer did not leave a comment.
Arlishia C- Rating:
- 5.0
Customer did not leave a comment.
Clifton W- Rating:
- 5.0
Customer did not leave a comment.
Mike A- Rating:
- 4.0
Customer did not leave a comment.
JEREMIAH B- Rating:
- 5.0
Movers were amazing. Went way above and beyond. Absolutely amazing guys
Laurie W- Rating:
- 5.0
Great service.
Olaleye O- Rating:
- 5.0
Customer did not leave a comment.
sherrica b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shaya R | Online Move In- Rating:
- 3.0
staff at this location are friendly but very slow...!!!, equipment not clean inside and out, equipment needed service as was indicated on instrument panel.
hakim a- Rating:
- 5.0
NA
Cecil R- Rating:
- 5.0
All. Well, it's just that the people at the desk must be more empathetic.
Hernan G- Rating:
- 3.0
Actually perform customer service. Instead of being like hey just cancel your reservation or go to another uhaul, which I was told,, get your ass up and do your fucking job before I arrive. That's what I'm paying for. That's your goddamn guarantee right?
Joseph a- Rating:
- 5.0
Great experience!!
Raumond M- Rating:
- 5.0
Professional staff, friendly people and excellent service.
GARY P- Rating:
- 4.0
Customer did not leave a comment.
Sharon J- Rating:
- 5.0
Customer did not leave a comment.
Phuong V- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 2.0
I made a reservation for a dolly & 15 foot truck 2 hours in advance. Once I got to the location the dolly I wanted was not available @ the truck I received was on E. Took about 45 mins to get another truck. Finally got another truck but my supplies was still in the other truck. It was a mess. Also I was told I would be compensated but that hasn’t happened! This just made my move that much more stressful
Ashley D- Rating:
- 3.0
The cargo area was totally wet! The back door was left open. Apparently no one completed a check of the vehicle before my arrival. I requested rear area of the 20’ truck to be cleaned and dried before use. Also the roof has a leak..some of my furniture and personal item were wet upon unloading the vehicle (it was raining during my transit during my move).
bill m- Rating:
- 5.0
Customer did not leave a comment.
Virginia M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christine G | First Impressions- Rating:
- 5.0
Very professional
Edward G- Rating:
- 4.0
Customer did not leave a comment.
DEYANIRA E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kabrina E | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
tiara r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAROLYN B | First Impressions- Rating:
- 4.0
My codes or key card would never work
joshua P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
STEVEN B | Overall Experience- Rating:
- 3.0
Need someone to call me regarding the bill, truck issues and getting a partial refund ASAP. (209)566-5424
valerie h | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shaniqua B | Overall Experience- Rating:
- 5.0
Great location, excellent facility, professional and courteous UHaul personnel. Thank you!
Linda L | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
BRANDI Y | Overall Experience- Rating:
- 3.0
The staff gave me someone else storage. When I went to move in, it had two locks on it that were not mine. Will return in the morning to straighten out. But everything else is fine.
Monica H | First Impressions- Rating:
- 1.0
I brought Cockroaches home in my boxes that was stored. The staff was mean, unprofessional and judgmental. I have always used U-haul but NEVER again!!!!!
Joshua R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Juliana M | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
PATRICK D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jarod A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DaRon B | First Impressions- Rating:
- 1.0
A few were helpful after the total mess up a few time s but I still haven’t received my 168$ I was over charged. When I call to discuss it because I don’t live in Grand Prairie anymore it’s not communicating at this point
anissa c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daniel Z | First Impressions- Rating:
- 5.0
Everyone is extremely helpful
Lili V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tyler M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TOMI P | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
DAVID W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VERTINA W | First Impressions- Rating:
- 2.0
This storage unit is very difficult to move into. There is no access to drive inside of the building. I ended up canceling my move in at this place and chose another storage company.
michelle h | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Alicia W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rashad D | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Crystle A | First Impressions- Rating:
- 1.0
I’m so disappointed in Uhaul. When I originally set up my account I had given them my military id and they had told me my properties wouldn’t be sold if I didn’t pay if I was out of the country. I had been out of the country for work and now currently in Oklahoma on deployment . I had someone reach out to me and specifically state “Oh your military your stuff won’t be sold” then I get an email THAT ALL MY EXPENSIVE STUFF WAS SOLD FOR A MERE 100.00! I’m so hurt and disappointed and would never rent from uhaul again!
Zanayah T | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
VerLillie M | Overall Experience- Rating:
- 3.0
The young man who assisted me with getting a bigger unit was so nice and helpful. My original unit was not clean, there were dead cockroaches inside. There were also roaches crawling on the outside of some units as well as the floor. Pest control needs to be better maintained. My larger unit was clean inside so that was a plus.
VerLillie M | First Impressions- Rating:
- 5.0
The gentleman were very Professional and Proficient. The had Stellar Customer Service skills. I really appreciate how efficient they were. Thank You
Donna M | First Impressions- Rating:
- 5.0
I wish I could remember the young gentleman that helped me I came around 2pm and he was very helpful respectful and very responsive. The only thing is something to need to be done with the system or updates need to be done as far as making sure that the units that say available and not available two units that I was given was occupied and showing vacant overall good experience
Reneta B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
conchetta g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sharon M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
don w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tu a | First Impressions- Rating:
- 5.0
I really appreciate the1st free month, it really helps with expensiveness when you’re trying to relocate. Thank you 🙌🏾
Carol H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Minh N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
john D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jousha a | Overall Experience- Rating:
- 5.0
A very satisfactory experience
Betty W | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Brooke T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony D | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
denise t | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dominic R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
NATASHA W | Overall Experience- Rating:
- 5.0
Thanks to the knowledgeable and understanding staff. They're very understanding and helpful with customer's needs. They offer great options.
Maria A | First Impressions- Rating:
- 1.0
Staff seems annoyed to assist customer. Did not provide adequate information unless asked such as where we needed to go to get to the storage. Staff could not provide or set up 24 hour access due to system down. I was suppose to get first month free when I set up storage due to renting a moving truck but was still charge when I got to the counter for the storage. And as of today my 24 hour PIN code still do not work for 24 hour access nor were they ever able to set up the access card. So issue has still not been resolved. Had to use the bathroom when moving stuff in storage could not use it because code did not work of course. Just a bad experience overall with U-Haul.
Chanthaphosy K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cambrielle C | Overall Experience- Rating:
- 5.0
Thank you Mr. George for your help. * yall should add military discount. Thankhs again. Kindest Regards, D.S. Louis U.S. Army Combat Veteran OEF |OIF
Dwona L | Overall Experience- Rating:
- 5.0
From Ms. Savannah to Mr. George I truly appreciated working with then both. Friendly, good spirited & honest souls. Thank you 🙏🏾
Dwona L | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
KEYERA c | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RICHARD A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cole H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tanya B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keith K | First Impressions- Rating:
- 4.0
The only bad review I have is that a lot of times the storage area had bad smells such as spoiled meat, or spoiled milk, and even stinky feet. Other than that, all the workers I encountered was exceptionally nice
DAWANA M | Overall Experience- Rating:
- 5.0
I will come back again soon
TAMMY F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio R | Overall Experience- Rating:
- 5.0
Marquita was awesome she’s showed us a few units and her personality was great! You definitely need to give her a raise, she works very hard in getting the company business and making the company money. Thanks again for all your help we appreciate you.
CYNTHIA B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jazmyne M | Overall Experience- Rating:
- 3.0
Alarm kept going off every time someone walked down the hallway on the right side of the building as people came to an from there unit
NATASHA W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Porsha G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GRACE P | Overall Experience- Rating:
- 5.0
Good customer service experience. All staff took care of all your needs and very friendly.
Coco B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jessica O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
flor j | Overall Experience- Rating:
- 4.0
They had the best prices around the area the only thing is units on the 2nd or top floor only had stairs no elevator. Easy to access and staff were very helpful
ALAN S | Overall Experience- Rating:
- 1.0
My experience on pioneers was not great, but I’m very pleased with my storage on Tarrant Rd. I didn’t get a storage on pioneers I cancel it they was a screwed up with the vacant available space. I never had that problem before cause they was the one I always use beside Tarrant Rd. Sorry I can’t give an reviews
KATHERINE W | Overall Experience- Rating:
- 5.0
Keep up the good work
TAMMY F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tristan F | First Impressions- Rating:
- 3.0
Comprehension and understanding respect is a part of running a business successfully
Robert Y | Overall Experience- Rating:
- 1.0
The facility flooded and ruined most of my possessions including photos and important documents. They said in an email that they would clean it right after it happened. Nothing was done and a year later I was blamed for the facility flooding. I was not reimbursed in any way.
melissa l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dashaunda S | Overall Experience- Rating:
- 5.0
They lady was very nice
Porsha G | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
VERMIA W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Stacie M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
deirdra l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley H | Overall Experience- Rating:
- 1.0
On my day of moving my things out. I needed help but no one would come help. I called for help more tan3 times on the phone no answer push the security button down the hall from my unit got my daughter to call off her phone no answer. This is ridiculous.. And there were 4 employees there. When I walk to the office there were this nice courtesy older Caucasian lady that told me my card said I check in cause I walk to office cause my card kept saying access denied.... I ask the other female African American lady to help me she sent me to the office and said that I had to go all the way around the building to get to the office but I found out from my moving company that I can get to the office through the building... What a stressful exhausting experience from this place.... So I kept trying to get in to my unit. And my keys wouldn't work. I ask can the lock be pop and the gm said no. Sooo I'm like how am I suppose to get into my unit he stated for me to call lock smith.... And I'm okay.... So I ask could someone come down to help me cause it want open and I have my U-Haul keys.... And the Gm which is Jeremy I believe... Came and open my unit with no problem with the set of keys he had ... My daughter said how did you unlock that so easy and he just rolled his eyes and never replied.... Like really I been asking for help and my locks was changed without my consent and without me even knowing anything about it.... So who is responsible for all of this and what's going to be done. I paid my bill faithfully and on time and sometimes a week in advance before due date..... This behavior from the Gm and team is unacceptable....... I give 0 stars. Unsatisfactory..... Never had any problems until it was time for move out..... The biggest problem I have is no one contacted me about changing my locks. Oh and I forgot to mention that the other lock was in the unit on the floor which is the original one that goes to the keys I had. Hope no one else has to go through this... Hopefully something gets done about this Mean management and team grouchy rude unprofessional.....
Alesha H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonio R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mercedes S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jimmie H | Overall Experience- Rating:
- 5.0
Always use this facility for my storage needs. Have used this facility about 5yrs will recommend to anyone that needs storage
Shelia B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JANA W | Overall Experience- Rating:
- 5.0
This uHaul and storage unit facility is amazing. The staff are professional, courteous, and kind. They truly care about the customers. We are not just a number, we are people.
martin m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chlesea R | Overall Experience- Rating:
- 4.0
I've used your storage units before and the location is very convenient to where I live. I did notice prices went up though. Every once it a while my card would not work right.
Barbara R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lorna c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GARRON H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRIAN F | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Niquailla G | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
MARK H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Theresa A | Overall Experience- Rating:
- 5.0
I can truly say yr UHAUL Team at 2901 E Pioneer,Arlington Tx (Amanda & Jeremy J. & Staff) gives excellent service, and they really do care about their customers. I appreciate them for being so professional and understanding.
JACQUELINE H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOMINIQUE P | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
robin j | Overall Experience- Rating:
- 1.0
Wry unorganized, didn’t know what units was available and occupied. I had to ask who was going to wait on me. On phone handling personal business instead of taking care of customer. I was waiting to long to get a unit the one I was assigned to was occupied. Then to small went up front to let them know and asked for larger unit. I always been please with the service there but not this time. Wanted a climate unit so I ask the young lady to call w tarrant storage for me cause I didn’t feel like waiting any longer for her to go check to see if that unit was available. Very unhappy cause paying to rent a truck to move from my location to there and I left there went to w tarrant and then back to there cause my car was there and added gas to the truck twice. With my experience my truck rental should be free. Check in on your employee.
KATHERINE W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Paul H | First Impressions- Rating:
- 5.0
Jeremy was great!
SHANEQUA M | First Impressions- Rating:
- 5.0
Had a great experience… they worked with me and my circumstance and understood my need
CASAUNDRA C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Warren B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JASMINE W | Overall Experience- Rating:
- 2.0
I was given a card that NEVER worked. It took longer to move things in because the man locked the doors at 7pm. It costed me more money and time. Moving companies charge by the hour. He man didn’t even tell us that we wouldn’t be able to get in after 7 and he locked the doors right in front of us. It was inconsiderate and shows that the employees do not care about customer service. The alarm started going off as well because we were trying to get everything through the single side exit door. I never did hear back from a manager about this and it shows that you all have predatory ways. It’s not okay to play with peoples hard earned money. On top of all of this, the girl swiped my card for $80 for a storage that was supposed to be free. She reversed it but I was out of pocket $80 dollars during the week that I needed it most! I am also having to constantly dispute the extra chargers for insurance on the one way trailer that I did not authorize. Insurance wasn’t offered to me for the extra days I kept the trailer but someone put it on there without notifying me. You all put up all of this advertisement to get peoples attention & business but choose not to provide quality services. You contributed to a very long, difficult life transition and choose not to own up to it.
Alvina S | Overall Experience- Rating:
- 3.0
My access code doesn't work I keep getting denied
Malcolm M | First Impressions- Rating:
- 4.0
The only complaint that I had was that I was not ever able to talk to an on site agent when I wanted to move out. Other wise no complaints
Joy B | Overall Experience- Rating:
- 5.0
After hours access was a little difficult
Gloria H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Regina O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cecilia k | Overall Experience- Rating:
- 1.0
Someone that works for the company opened my storage unit and also took a mirror that was my property. My unit was closed and the unit was opened and was then not able to close and I had to come and move stuff around to reclose it after I had already did so. I would like a full follow up report in regards to this and also tapes pulled.
Cierra J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joshua h | Overall Experience- Rating:
- 1.0
Had a missing item from the unit and attempted to see what my options were and was told they don’t understand how it’s possible and essentially it had to be my fault a brand new crib mattress in the original box still was missing.
Ashlee H | Overall Experience- Rating:
- 5.0
It was like home in the way my belongings were care for after 2.5 yrs. I was able to take my things to a new home, place them and just pick up where I left off. G.O.A.T.
DEALVIA L | Overall Experience- Rating:
- 5.0
They were nice fast and very helpful!!
LEROYA C | First Impressions- Rating:
- 1.0
On July 21 2022 I rented a uhaul for July 22 2022 because I was preparing to move to Texas. After I paid and took the uhaul home I didn’t notice any problems until the morning of July 22 2022 on our way to Texas I noticed a marijuana blunt in the uhaul. Which is so dangerous because I don’t use drugs at all and what if I was to get pulled over and got caught with something that wasn’t mines but wait that’s not it I had to drive 6 hours with no air you all did not provide me with a working uhaul it is to hot to be riding with no air I paid almost $400.00. Neither was it clean the windows was very nasty we had to pull over because so much fim from people smoking in the vehicle. I’m very dissatisfied and no I would not recommend you all to anyone at this point I’m not happy.. with this service thank you..!!
Brenda p | First Impressions- Rating:
- 4.0
I like this storage facility. It's perfectly located off a major street. Well lit and easily accessible. The agents made the move out simple by completing my transaction over the phone and sending my confirmation email.
CHERE R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dmitriy R | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Maria J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEANDRIA A | First Impressions- Rating:
- 4.0
The crew was very helpful and very fast.
Sir H | Overall Experience- Rating:
- 5.0
The Manager at this location was helpful and excellent to work with. I would recommend this location.
wendy m | Overall Experience- Rating:
- 3.0
Some water damage in the unit next to our current one, which we had rented as well, but have vacated now. I believe it was 2254, to the right of our unit and there was a water problem years ago as well. AC or roof, not sure but shouldn’t have to be concerned with water in an inside unit
RANDY A | First Impressions- Rating:
- 1.0
Even though I received help, someone gave my reservations away saying it's first come first serve, what's the point of reservations then? I tried to purchase my truck and I was told I have to pay on debit card instead of cash only to be charge extra since it was a prepaid card(no one mentioned), and since I had no storage I had to go to another location where their computer was malfunctioning and couldn't pay card, but couldn't pay cash because the woman working didn't have a key to the register. Then while I was moving furniture in the truck I finally got, U-Haul calls me and says they accidently gave me someone else's storage unit and by the time I got there, they were closed and I had to buy a lock to keep everything safe overnight in the truck.
George A | First Impressions- Rating:
- 1.0
The worth service I had in my life, please training your staff they all gossip and playing around with the phone
Orlando R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
julianna R | Overall Experience- Rating:
- 5.0
Nice friendly employees and explained everything very good. Ran into an employee in the storage area and was very helpful with helping find my storage unit.
Elizabeth M | First Impressions- Rating:
- 3.0
I had one of the worst units available second floor middle of the building and they wanted to raise my rent by 33% that's why I moved out outside of that I thought it was good
Michael L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
darryl s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
colette g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael G | First Impressions- Rating:
- 5.0
Ms Tamire and the crew are the Best, Thank you Uhaul Mike Burgess
MICHAEL B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gabrielle m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
karina h | Overall Experience- Rating:
- 5.0
The stuff was amazing.
sherrica b | First Impressions- Rating:
- 5.0
Very great service!
Taqola P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
antwoine s | Overall Experience- Rating:
- 5.0
I had a great experience with the staff.
Charles C | Overall Experience- Rating:
- 4.0
The area in the alley way had a lot of scattered trash and the dumpster was full. Otherwise the customer service and facility was good.
Ayesha B | First Impressions- Rating:
- 2.0
My code did not work and there were no ramps to the second floor. Also no elevators were in the Building.
Charles C | First Impressions- Rating:
- 2.0
The staff members are not not professional. They are rude and display very bad attitudes. Not helpful even when they are required to be. Very poorly ran location. The staff really could benefit from customer service training.
Taniquia B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
wendy l | Overall Experience- Rating:
- 5.0
The staff that was there was very friendly. Don't know the new staff.
MARDA M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Alex A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mary l | First Impressions- Rating:
- 5.0
The staff was amazing!
Charessa G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
AMECIA K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rayzean W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Humberto D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marquette G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOSE F | Online Move In- Rating:
- 5.0
Very helpful & friendly
LINDA R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Angel O | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rayzean W | First Impressions- Rating:
- 5.0
Thank you for your service
LYNETTA M | Overall Experience- Rating:
- 5.0
Great place. Will recommend it to anyone and everyone. Thank you for the awesome service.
Ronald J | Overall Experience- Rating:
- 5.0
The stuff was very friendly and kind. Nothing but smile on their faces when assisting me. Semja I believe his name was help me out a lot! I’m new to the area and he didn’t mean answering questions I had. Thank you all again.
Andrea D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carlee W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brandi B | Online Move In- Rating:
- 5.0
I called in and I loved the customer service. Thank you!
JOY J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DANIEL S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Steven K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Heidi S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CRYSTAL F | First Impressions- Rating:
- 5.0
Great Management. Aaron is always available to do a great job
BONITA B | Overall Experience- Rating:
- 5.0
The young lady who assisted me was very nice and kind; in fact, I received a very unexpected free month storage fee… I still think the young lady was very nice even if I had not received a free month rental fee
Clem S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shamya M | Overall Experience- Rating:
- 5.0
Los empleados son muy atentos
SUSANA G | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jasmine R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latyvia S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Coco B | First Impressions- Rating:
- 5.0
The manager and staff were excellent in helping me today September 3rd to find the storage that I need it. And the storage were clean and the building inside.
Carmen G | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Evaristo N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Humberto D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shawn K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joe R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Angela T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LAQUISHA P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ARTIE G | First Impressions- Rating:
- 5.0
General manager awesome !
Jesse S | First Impressions- Rating:
- 3.0
When I asked about a space closer to my address I wasn't told that I would have to climb stairs to get to my unit Had I known that I would have chosen another location Overall I like doing business with Uhaul when it comes to renting vehicles You should give more details about the storage units!!
Joanne J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KEVIN K | Overall Experience- Rating:
- 5.0
Staff was helpful, friendly, and professional.
JONATHAN S | First Impressions- Rating:
- 1.0
My contract states my unit was on the first floor and it definitely was not and there was no elevator and I paid for climate so tell and the unit definitely was not
Ashlee H | First Impressions- Rating:
- 5.0
U-Haul has never failed me even at a last notice. That's why I only use U-Haul.
Ronald J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sheronda P | Overall Experience- Rating:
- 5.0
What's going on 2 years and had no problem so far.
Patricia G | First Impressions- Rating:
- 4.0
Storage and facility are clean, I moved out due to someone was urinating around the stair and there was a bad smell and Orin in the floor of the storage.
JUAN D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
pamlea r | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Luz M | Overall Experience- Rating:
- 3.0
Aaron was very friendly and helpful but the facility was not clean. There were disgusting mattresses left in the halls near the front and while loading my things I had to walk back and forth passing these filthy items. There was a bag of spilled coffee beans in the hall right after I passed the nasty mattresses. Then there were dead bugs in the halls. It seemed like no one cared to clean up because during my hours moving my things, one or two workers came by and saw the mess and no one bothered to clean up. If my month wasn't free and I didn't need to store my extra equipment and boxes, I wound have left!
Danielle J | First Impressions- Rating:
- 5.0
Aron was great and helpful! The loading area for the storage units, however, was full of trash, debris, and clutter. Otherwise, the hallways and units were very clean.
Mark G | First Impressions- Rating:
- 5.0
Lori you are the best thank you for ur help and kind
Erica M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chris D | First Impressions- Rating:
- 5.0
Thank you for all the STAFFS for being SUPER KINDS to me 🙏👍😊
suzan t | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Annet M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
JOHNATHAN W | First Impressions- Rating:
- 1.0
One of my storage units was broken into, or opened bu staff I believe because They failed to inform me that My storage was empty or to confirm that I moved out when I had two other storages with them that had been filled with things, the insurance people do not wanna pay me for my things that was inside my storage saying it was not enough evidence b/c their to lazy to go watch the cameras
Cor'nea T | Overall Experience- Rating:
- 5.0
Mr Anderson you are a blessing 🙌🙏 Thank you God Bless this place and overflow with more business than you can handle so you have to expand!!!
MICHAEL B | First Impressions- Rating:
- 5.0
Everyone I worked with at this location was great. Very friendly.
Vicki P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PAMELA R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
james M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yolanda R | Overall Experience- Rating:
- 5.0
The GM has been extremely helpful with knowledge and service
EZELL B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
STAFALON L | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
NAUTICA S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonia R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RICKY M | Overall Experience- Rating:
- 5.0
Staff was very friendly, helpful, and treated customers like people and not just numbers.
LAQUISHA A | First Impressions- Rating:
- 5.0
The staff very professional intentive to what I needed for my move. Answering all the questions pertaining to storage sizes and what may be the best size to have my belongings stored comfortable. The security of the facility is great! Using your secure card to go into and out of the facility.
Sonya G | First Impressions- Rating:
- 5.0
Awesome customer service
Carolyn D | Overall Experience- Rating:
- 5.0
Everybody was courteous of our needs.
Yolanda R | First Impressions- Rating:
- 5.0
Management was awesome. Happy to have picked this location.
WILLIAM J | First Impressions- Rating:
- 2.0
Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours number
Cheyenne M | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Kyrra D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BONITA B | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Belinda H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
carolyn s | Overall Experience- Rating:
- 5.0
Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I’ve learn hard way for waste all my money. Thanks for not make my stuff lose.
Twila J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ichia T | Overall Experience- Rating:
- 4.0
For the storage there are cheaper prices available but I guess it's competitive.
AMANDA C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kareem r | Overall Experience- Rating:
- 5.0
The lady that help me was absolutely was wonderful
cecilia k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Angimero L | First Impressions- Rating:
- 3.0
I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.
Luz M | Overall Experience- Rating:
- 5.0
Your staff are friendly. Keep up a good work and excellent service. Highly recommended
Evaristo N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jamie R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alesha H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
carolyn s | First Impressions- Rating:
- 3.0
This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you’ll definitely be screwed!
Christy S | Overall Experience- Rating:
- 3.0
The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn’t like it bcuz there was only 1 door to access it. I will most likely choose a different location
Tabitha S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Leon G | Overall Experience- Rating:
- 3.0
Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.
Marvin L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HAWA K | First Impressions- Rating:
- 4.0
Will always use for my storage needs best cleanest units
Shelia B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RICKY J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tyler W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
maria C | Overall Experience- Rating:
- 4.0
The only problem I had was losing some items in the flood. Aaron and staff was the best.
ANGELA A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Quiana B | Overall Experience- Rating:
- 5.0
Young man very helpful would recommend to people very pleased.
terry r | First Impressions- Rating:
- 5.0
We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.
Clemmie C | Overall Experience- Rating:
- 5.0
Everybody at this location deserves a raise. And keep up the great work
Willy F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robbie P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lois G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SEQUELA G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vignesh R | Overall Experience- Rating:
- 5.0
Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer service
Anwar A | Overall Experience- Rating:
- 4.0
The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He’s a one of a kind guy that deserves recognition.
Earnest R | Overall Experience- Rating:
- 1.0
You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get back
Jerrionne S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rachel M | First Impressions- Rating:
- 5.0
Good people
Edna B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ROXANE T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Braun I | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sharron H | Overall Experience- Rating:
- 5.0
Very pleasant and helpful
heather l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Elma T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marvella R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
swader h | First Impressions- Rating:
- 5.0
I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great service
CHRISTINE K | Overall Experience- Rating:
- 4.0
We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.
Morgan B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Katie W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Sharon M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lakendra J | Overall Experience- Rating:
- 4.0
The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.
DAVID G | First Impressions- Rating:
- 5.0
I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.
Cecilia m | Overall Experience- Rating:
- 5.0
Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.
Maria D | First Impressions- Rating:
- 5.0
Move in good 😊
Elma T | First Impressions- Rating:
- 5.0
Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆
Lakendra J | First Impressions- Rating:
- 5.0
The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.
Morgan B | First Impressions- Rating:
- 5.0
Great Team!!! Always willing to assist in moving or storage needs.
Sharon F | Overall Experience- Rating:
- 5.0
It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.
pedro a | Overall Experience- Rating:
- 5.0
The staff were friendly and helpful. It’s been great service
Amr H | First Impressions- Rating:
- 5.0
Great service. Wonderful management & staff. Highly recommend this location.
kia l | Overall Experience- Rating:
- 5.0
Thanks to all you guys for y'all help and kindness
destiny w | Overall Experience- Rating:
- 4.0
The gentleman was working alone initially but was very helpful.
Yvonne C | First Impressions- Rating:
- 5.0
Great people working there.
Michael L | First Impressions- Rating:
- 5.0
Great people working there.
Michael L | Overall Experience- Rating:
- 5.0
Great people.
Michael L | First Impressions- Rating:
- 5.0
Couldn't have asked for more.
nameet n | Overall Experience- Rating:
- 5.0
The manager of this branch was excellent he try his best for us to have all the help we need it .
mercedes r | First Impressions- Rating:
- 5.0
Sarah was absolutely amazing. It was a pleasure to be helped by her.
latoya e | First Impressions- Rating:
- 5.0
Staff was very helpful.
Ruciana L | First Impressions- Rating:
- 5.0
Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! Thank you!
GARY O | Overall Experience- Rating:
- 4.0
The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.
Abigail S | Overall Experience- Rating:
- 5.0
Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.
Heath A | Overall Experience- Rating:
- 5.0
We will be back, our experience was great!!!
Cassandra T | Overall Experience- Rating:
- 5.0
Employees was very friendly and helpful thanks Arlington team you people are 👍
Evelio C | Overall Experience- Rating:
- 4.0
.
Alexa A | Overall Experience- Rating:
- 5.0
Great experience
Dean L | First Impressions- Rating:
- 2.0
A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.
Brandon M | Overall Experience- Rating:
- 4.0
I stored my items there for 4ys
DELORES T | Overall Experience- Rating:
- 3.0
no comment
Margaret W | Overall Experience- Rating:
- 2.0
I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in Ronell
Ronell N | Reservation- Rating:
- 2.0
Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.
jose g | Overall Experience- Rating:
- 5.0
NA
sharotta b | Overall Experience- Rating:
- 5.0
Thank you !
crystal w | Overall Experience- Rating:
- 5.0
There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)
Silvia N | Reservation- Rating:
- 5.0
This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.
linda m | Overall Experience- Rating:
- 5.0
Made it easy to unload and drop off trailer
darren t | Overall Experience- Rating:
- 5.0
My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental Co
John l | Overall Experience- Rating:
- 4.0
They tried their best to help.
Diep T | Overall Experience- Rating:
- 5.0
Very satisfied with service received. Thanks, again.
Andrew B | Reservation- Rating:
- 5.0
N/a
Kathy L | Overall Experience- Rating:
- 5.0
This location is convenient and I will use u haul again. Thanks
allyson g | Overall Experience- Rating:
- 4.0
The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.
Jody L | Overall Experience- Rating:
- 4.0
Enjoy at U-HAUL Storage! I want says Thank you for safe in place.
Jennifer K | Overall Experience- Rating:
- 4.0
Thank
WEAVIE N | Overall Experience- Rating:
- 1.0
No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.
Meaggan R | Overall Experience- Rating:
- 1.0
All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,
peggy s | Overall Experience- Rating:
- 5.0
The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. Thank you
KHOI N | Overall ExperienceAdditional Services at this Location
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