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Gilbert HCustomer Reviews for U-Haul Moving & Storage of Downtown Waterbury
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all of the staff members at this facility were extremely friendly well then be on normal
KHANRAD W | Overall ExperienceDanielle was amazing. She took time out to train and explain to the associates as she helped with my encounter. It was a pleasure.
Chelsea P | First ImpressionsThe staff was very helpful and professional. She was very kind as well.
Valintine T | First ImpressionsMy only comment is that it was a little expensive. Otherwise great! Thank you!
Adam R | Overall ExperienceThank you for your time.
JUNIOR H | Overall ExperienceThe woman who helped me was amazing! Loved her customers service experience
Oriana F | First ImpressionsThank You for your service.
Marlo D | Overall ExperienceThe staff are very courteous,,this storage is well secured and it gives me a peace of mind storing my stuff their .good storage I recommend it.
JANESE F | Overall ExperienceI appreciate you guys. Thanks for the kind help and good customer service.
Shakiya G | Overall ExperienceThe entire experience was great and we felt very comfortable and very relaxed with our stuff and if we were In need of any help, information, guide or advice to provide the best possible solution for payments, truck rental and any additional issues with access to the unit. The ladies are very helpful and attentive to the customers on all. They are very kind and polite about all
angel F | Overall ExperienceI just wish they would prorate the rent. I only used 5 days out of the month. I have been paying for 7 years.
PATRICIA D | Overall ExperienceOnly suggestion is to improve the parking area.
Cynthia S | Overall ExperienceShay was excellent at communicating and solving problems.
DAVID S | Overall ExperienceFirst, the Mngr wanted to steal my free month; then, they abused my elderly, disabled, epileptic, Christian mother; the bathroom stink, and, then, I was charged for an extra day when I dropped off my Uhaul rented truck (when I returned it on the agreed day — November 22, 2023).
Solange M | First ImpressionsRats and roaches, and the employees response to said concerns. Made a mockery of the fact that his stuff didn't have roaches because he does not keep it at U-haul. Do not waste your money here. Thankfully all my stuff has been removed by most was a loss due to the roaches.
tara f | Overall ExperienceStaff was very accommodating an friendly!
Dianne M | Overall ExperienceThe staff was helpful, and polite. The halls and rental space can benefit with better lighting throughout the halls as it will allow for customer transaction in and out their units a more timely efficiency. The men’s restroom has an unbearable odor and requires attention. Overall, my time renting there has met my rental needs.
JOSHUA V | Overall ExperienceWe received exactly what is advertised. No problems at all. Thank you.
Paul O | Overall ExperienceMy only problem was the placement of the motion sensor lights. I had unit #1158, and if the lights went out while I was in the storage space for a long time, I had to walk almost all the way down the unlit corridor before they would go back on.
deborah k | Overall ExperienceDanni was a peoples person She was very good. and easy to work with Danni and crew were GREAT!
vince f | Overall ExperienceMuy amable y atento
yasmine r | First ImpressionsThank you
NANCY C | First ImpressionsThe staff is very friendly and helpful
Christopher P | Overall ExperienceThe young man who helped me, was professional, polite, and patient! He is an great employee and asset to the company. Also the woman who walked him through the transaction on the phone. A huge Thank you to them both!
tyisha r | First ImpressionsNo help in telling me what dump is in the area or where the dump was (7 minute drive). Was billed for an extra month and had to get my credit card company to reverse the charges despite telling one of the owners I was cleared out and closing my account. All this on top of the unit being extremely expensive.
SEAN C | Overall ExperienceBest place to rent a u haul truck n storage space
Clarnisha S | First ImpressionsOfficers there excellent with good heart ♥️ Luice is so friendly a good helper and active
Sylvia L | First ImpressionsFront desk staff is great would recommend to everyone
Rioty D | Overall ExperienceGreat service and staff
Jason D | Overall ExperienceThank you for everything you guys are great
Olivia N | First ImpressionsFacility is extremely clean and secure. Throughout my 16 years, storing my dental office equipment at your facility has had several phases. The facility and support staff are excellent. There have been two managers (including the current woman), who should not be allowed to have any position of authority. For some individuals, a little power is a dangerous thing.
ROBERT R | Overall ExperienceGreat front end staff. Made the process seamless and not painful. Would recommend.
MICHAEL P | First ImpressionsN/A
Javier O | First ImpressionsThe staff was very friendly and helpful very professional
Christopher P | First ImpressionsExcellent managers and staff
Barbara K | Overall ExperienceParking is lacking
CHRISTAL M | First ImpressionsClose and convinient very good!!!
JACK T | Overall ExperienceGreat team and service too. Will definitely come back again. Best experience thank you u-hal team members ❤️
NOELLE C | Overall ExperienceThe Gentleman that took care of me was very Knowledgeable & Friendly.
CARLOS S | First ImpressionsI was with them for 3 years, and were very helpful especially shae, and her boss I thank them both so much at 560 bank street Waterbury Connecticut, love appreciate y'all, I wish y'all the best.
Pamela R | Overall ExperienceGreat Staff
Natasha T | Overall ExperienceThis was my third or forth time using your facility, I have told friends how this is a secure place which I absolutely love I have a friend who is currently renting two storage units from y’all now !!! How I love that it’s also climate controlled!!! So yes if I should ever need storage space again I will be back!!! The staff is friendly they answered my questions!!!! I do and will highly recommend ppl to y’all !!! Thank you
Cynthia B | Overall ExperienceWish there was 25 hr access like in the past.
LYNN D | First ImpressionsGreat customer service friendly and very helpful
Christopher P | First ImpressionsI have had a storage unit there(3030) for about 5+ years just transferred to a larger unit(3025)
PATRICIA D | First ImpressionsEverything went well. The door on the truck was extremely hard to open. The lift gate, opened easily the first 3" then it was extremely difficult. I was not able to tell the office as they were closed when I returned the truck.
LOUISA P | Overall ExperienceThis is my first experience using a storage facility. I'm hopeful it will end as pleasant as it started.
samantha h | First ImpressionsI picked "yes" on all the above, because it's true. I will not hesitate to occupy a space in this facility, if needed. I've rented at this facility for 3 years and I am a happy customer.
James L | Overall ExperienceI was very satisfied with the service and staff. If I need storage in the future, I will definitely use UHaul.
Michael C | Overall ExperienceI liked everything about the facility including Nick who was extremely helpful and a real asset. The only thing I would improve is making it 24 hour access and to have more parking availability
David D | Overall ExperienceOffice personnel extremely friendly and helpful
Anthony L | Overall ExperienceStaff was helpful
Wanda D | Overall ExperienceMy things were stored for nearly 2 years. NO rodent or insect damage. NO water damage. NO odors. Very pleased!
Mae C | Overall ExperienceExcellent
Lemonte B | Overall ExperienceThanks for letting me rent 2 Units at once.
elizabeth m | Online Move InI’ve used this facility before. At any time of the day/night I would add or remove things from storage. This time I was met with not being able to get into the storage after 10pm, even though I was already in the building and unloading my truck. I was then forced to keep my items in the truck until I could get into the storage (after talking to every customer service person). I finally was able to get my stuff off the truck in the morning and was charged for a second day for it. So all in all, my experience was terrible
Dion D | Online Move InParking is definitely a problem there. It's usually all clogged up and can be difficult to get your stuff in and out, especially if it's big furniture.
MICHAEL A | Overall ExperienceI like how she asked if I was aware of the size of the unit before, I completed my transaction.
Bianca M | First ImpressionsDanielle was very helpful and sweet!... Everyone was friendly and helpful
EILEEN H | First ImpressionsGreat customer services… thank you
Marisol R | First ImpressionsMy life’s belongings were in Waterbury UHaul storage for six months. Everything was just as I had left it when I first stored them in this climate controlled facility. This location is clean friendly and convenient and I would definitely use Waterbury U-Haul storage again if needed.
Pamela K | Overall ExperienceI love everything about you horse storage is very clean safe secure the people are very nice very very respectful take all your things into consideration I will definitely recommend this to any and everybody that needed a storage unit
Stephanie B | Overall ExperienceI bought a 5x5 storage and it is smaller than 5x5 I should not be paying the price that I am for a smaller unit
Dazjavia W | First ImpressionsCustomer Service at the WTBY Location on Banks Street. is the best.
Kevin L | Overall ExperienceStaff, friendly, helpful and extremely knowledgeable. I will definitely return to this storage facility if need to in the future.
Mildrid R | Overall ExperienceJust started my rental so far so good
Roseann B | First ImpressionsThe repeated issues that were brought to management and the way that they were never addressed is unacceptable. The entire summer there was NO air conditioning till the last week in August 2022, thereby breaching the contract of renting and claiming the facility be a “Climate Control”. I was never offered any compensation for this issue.
Larisa B | Overall ExperienceGreat experience ... good service!
PETER O | Overall ExperienceThe staff that I encountered were very friendly, professional and knowledgeable.
Barbara C | First ImpressionsManager and Staff were all excellent.
EUGENE H | Overall ExperienceVery knowledgeable staff…. Very clean space….
Mildrid R | First ImpressionsGracias
Wanda P | First ImpressionsPrices should lower, otherwise great service and facility
carina n | Overall ExperienceThank you
Angela A | Overall ExperienceMy thing were well secure so if I was living in waterbury again I would surely used ur uhaul
carmen j | Overall ExperienceThe place is very clean and environmentally friendly and the stuff is very nice and knows how to deal with people
PAUL H | Overall ExperienceTHANK YOU
Eleanor W | Overall ExperienceThey said there would be a free lock provided to me and when I got to the storage unit there was no lock there and not much help figuring out how to get into the unit or even the building
Jaitly M | Online Move InI lov them there the best storage I ever had
Stephanie B | First ImpressionsI'm very pleased . Love the mattress carts very helpful
Eleanor W | First ImpressionsI’m an employee and I’ve been having a hard time with everything I was literally homeless for a few months and was literally just getting settled with my new apartment and was gonna pay off my balance but instead of understanding that I’ve been going through a lot and let me do like a payment plan they sold everything I own and left me with nothing I think that’s very unreasonable seeing how I brake my back for this company and really do enjoy working here. I don’t understand how you treat someone like that when I try my best everyday I come to work. And knowing I was going through all that you still sit there and put me through worse. I don’t think I deserved that but i get it with all the policies and stuff but at the end of day I would of payed my balance but instead of getting your money that I owed you you rather sell my unit for 10 dollars.
SAMANTHA G | Overall ExperienceThe worst storage place ever I went to pay my bill the manager was so nasty didn't let me I lost all of my kids and my fathers stuff that passed away !!! You guys should be shut down
Carmen S | Overall ExperienceThe facility is always clean and security is comforting. The staff members are professional and courteous.
carol h | First ImpressionsMy reason is because I lost all my personal items because I was going through hardship I was trying to get my items important things was there they belong to my mother I loss my mother a couple years back and I’m just going through…I tried to make a deal with $200 and get my items out of there but I lost everything. But now I’m going to just loss my sister a day ago.
Gloria G | Overall ExperienceMe and my nephew got stuck in your elevator and your staff did nothing to help us out at all she didn't care about us being stuck in the elevator She continued to take care of her client when me and my nephew finally got out she was still sit at the desk like nothing was going even know that my sister had told her that we were stuck in the elevator It was very hot up in there we felt like we were suffocating
Rose O | Overall ExperienceWhen someone ask for 24/7 access, how to acquire it should be clear. Not by someone being locked out of the building at 12a despite an employee stating we had 24 hr access to the unit. The door opening is the first step to actual access. This cost us time and money that wasn't necessary.
Recardo D | Online Move InThe only problem I had was calling the facility. No one ever answered and the call was forwarded to the U-Haul phone system who were unable to help me.
laura W | Overall ExperienceMy refund of 120.00 has still not been posted or credited onto my debit card.
Elizabeth W | Overall ExperienceWhen I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!
BRIAN G | First ImpressionsStaff was incredibly unprofessional.
Elizabeth W | First ImpressionsI’m very frustrated with the Waterbury u-haul. I paid in cash for 6 months. I closed out one of my units early was only credited back 2 months instead of 3 still trying to get that money back $209. I had another unit which was still paid in full. I came in one day to grab a few items and my access code locked out. Went back the next day during business hours to find a lock on my unit stating I was past due!!! I immediately went to the front desk to handle this to find out the computer system was saying I owed money. After dealing with the front desk which they were very helpful I was finally able to get it somewhat resolved until I started getting emails from you haul stating I was pass due and my items could potentially be auctioned off. Again back to the front desk and more dealing with them. It eventually got figured out but it was very frustrating. And now again after closing out both units I’m still awaiting my refund of $209 for a money I paid for that wasn’t used. I mean come on. I paid over 3k upfront I shouldn’t be having to deal with this.
JOSEPH F | Overall ExperienceOver half of my property stored in rented united has rat feces on over them. Highly disgusted with the lack of proper maintenance of the facilities rented units. Will not recommend.
Tianna B | Overall ExperienceTodo estuvo bien limpieza servicio al cliente horario perfecto y sobre todo me gusto el clima es controlado En cuanto el precio hubiera sido más razonable con el precio postulado 109 .95sin añadir más cosas 130.00 $ es un poco exagerado
Roberto M | Overall ExperienceRegional manager should review contracts before trying to change contract terms. My contract did not require a 'disk' style lock (it predated that requirement), but the RM was going to lock me out of my unit for not using a 'disk' lock. My contract dated back to 2011. U-haul emails 'encouraged' existing customers to use these locks, but did not require them.
WILLIAM F | Overall ExperienceGreat staff very helpful
KEITH F | First ImpressionsI had storage for 2.5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn’t paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn’t get one and you don’t do that. Well I believe that’s a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn’t recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistance
Nicole M | Overall ExperienceI had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.
Christina W | Overall ExperienceShay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have her
Karyl S | First ImpressionsAlexis , the manager was great. Always professional and helpful. She was truly customer friendly!
joseph M | Overall ExperienceThe customer service was excellent and helpful. I rented two 10 x 15 for a year. In the beginning the facility was clean. In the past 4 - 5 months, it has not been cleaned. Bathrooms have no paper towels and recently no hand soap. It is in a great location., so I would recommend the place if the two concerns are addressed.
Herminio G | Overall ExperienceRob is a very nice guy extremely helpful !! all the staff at this location are great but i only know Robs name!! awesome people very clean place!! they go above and beyond!! to help ! thank you
OTIS D | Overall ExperienceMy husband and brother moved everything out and upon waiting on a rental truck there was nothing available but a cargo van. When looking at the van the van had a very bad smell. I asked for Another van, when she replied there is nothing left. Also I had to go 1 way 30 minutes away and it was a big inconvenience having to go to another location to pick up another truck and return back there. When giving me the truck the truck barely had any gas. Took more time for me to leave the facility then actually going there getting my things out and going about my way. Horrible experience I wasn’t happy at all.
idania r | Overall ExperienceYou’re so sweet to customers I like love your loving carring support to clients I wish you the best
Sylvia L | Overall ExperienceWe’re. Good
Bajram B | First ImpressionsKnowledgeable, helpful and friendly staff and the manager is amazing!
Pedro V | First ImpressionsThe Waterbury uhaul facility is by far the best uhaul location we have used. We frequently rent trucks for our job and have used a few different locations (all of which have been good) but the Waterbury location has a great manager (I think her name is Alexis) as well as the best staff who always go above & beyond.
Nicole G | Overall ExperienceI cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.
Robert D | First ImpressionsWell,although my time at store was shore but the experience was excellent and I hope your guys will keep it up amid the tough time we are in
walvin g | Overall ExperienceAlexis and shay(I can't remember that's her name), they both are very respectful, helpful, explained everything very well, and every time I go to my storage unit both are working hard. Thank you to the both young lady for the wonderful experience. Keep up the good work! Please give them a raise; they deserve it. Th
Gloria G | Overall ExperienceThank you it was a very great experience
Phoenix L | Overall ExperienceMy only problem is you can’t reach anyone anymore I was able to just call that location before but now you can’t actually speak to anyone on the phone which really was frustrating because each time I called I had to wait 20 minutes or more to just get someone on the phone
Kathleen M | Overall ExperienceIt was a great, efficient, professional experience. Intake representative made it so.
royal q | First Impressionsvery well-run; efficient, courteous and helpful staff...
Harry G | Overall ExperienceStaff was knowledgeable, attentive and helpful.
donato g | Overall ExperienceAlthough I understand the card access for security it sometime was inconvenient as you went up and down the elevator.
Orlando O | Overall ExperienceBut they didnt returned my 12 days that the storage was not in use.
JACQUELINE T | Overall ExperienceLength of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)
cindy b | First ImpressionsThere was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.
Mae C | First ImpressionsThe problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower please
Sylvia L | First ImpressionsI recommended
Jose S | Overall ExperienceFriendly people. Well presentation. Clean, organized. Excellent service 👍. Will always return. Thank you.
Angel E | Overall ExperienceThere used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they’re helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!
brian c | Overall ExperienceClean building. Staff very friendly. Kudos to UHaul at Bank Street location.
Paul D | First ImpressionsYou have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.
Yvonne G | First ImpressionsCheck-in staff was efficient and friendly
ROBERT R | First ImpressionsIts was very pleasant doing business with the staff
rose q | Overall ExperienceStaff extremely pleasant and helpful
MARGARET M | Overall ExperienceThe manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen
Stephen N | Overall Experience"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!
Paula C | Overall ExperienceThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work
Gugwana M | Overall ExperienceWonderful employee's.
Jason K | First ImpressionsThe only negative issue was the time it took for your computer system to process our purchase of packing materials.
Cynthia S | First ImpressionsWhile the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that’s a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.
Debbie R | First ImpressionsI had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!
Michelle S | Overall ExperienceVery friendly and helpful staff. Would highly recommend!
Christopher T | First ImpressionsWe all go through life transitions along the way and face challenges that can be extremely difficult! Manager – Alexis Daigle has been extremely supportive! “Words alone can’t express the appreciation and gratitude I have for Alexis and her team, which is always helpful.”
Paula C | First ImpressionsI have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.
TONIA C | First ImpressionsStaff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.
DONALD m | Overall ExperienceThe staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.
Michael W | Overall ExperienceBless
Bryan H | Overall Experiencethe whole staff is great they all are the very best there should be more people like them
LEIGHTON M | Overall ExperienceNever felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!
Alisha L | Overall ExperienceThe move went smoothly and the manager was very helpful
rose q | First ImpressionsThe manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and
edak e | First ImpressionsExcellent facility.
kevin b | Overall ExperienceThe facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.
deborah k | First ImpressionsGreat staff, always willing to help.
miguel t | Overall ExperienceThe staff was very polite and friendly and did there job accordingly. As well as there maintenance team.
natasha c | Overall ExperienceExcellent facility and great staff. Love the new lights in the storage area.
kevin b | First ImpressionsStaff was friendly, courteous and helpful. The process was smooth and easy!!!
joseph M | First ImpressionsManager on site was awesome and very helpful.
andrew w | Overall ExperienceNice and clean good service
Isabel D | Overall ExperienceThe staff was very helpful
Christian S | Overall ExperienceThe young lady that helped me was very professional.
audie p | First ImpressionsExcellent customer service
Selwyn S | First Impressions***
George G | Overall ExperienceThe staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.
Michelle L | Overall ExperienceWe had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.
DONALD m | First ImpressionsThe young lady was amazing great personality and very service great experience excellent
Saqib O | Overall ExperienceToo early to tell. I just got the space recently.
Brent F | First ImpressionsIt’s excelente
alondra c | First Impressionsyou people are great keep up the good work
LEIGHTON M | First ImpressionsI experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.
Barbara K | First ImpressionsCustomer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!
ZUFAR B | First ImpressionsI took a larger unit.very good management
aaron h | Overall ExperienceVery nice & helpful associates. Moving from the southern state of Georgia where you don’t meet a stranger Ms Rivera made me feel right at home. My belongings are safe.
Felicia R | First ImpressionsI would use uhaul again and again.
GREGORIA t | Overall ExperienceEasy, clean and secure.
Maria L | Overall ExperienceVery nice staff
johnathan m | First ImpressionsAlexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.
cynthia b | First ImpressionsThey kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.
guitana j | Overall ExperienceStaff knowledgeable, friendly.
Neapolis S | First ImpressionsThank you
Rhonda B | Overall ExperienceEverything looks good for my knowledge.
srinivas g | Overall ExperiencePlease remember for future: Communication between shifts is essentia & to Return calls in a timely manner.
HEIDI Z | Overall ExperienceBathrooms need to be periodically attended to But other than that everything was fine and very convient!
Lawrence O | Overall Experienceabsolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder
Kanoa B | Overall Experiencehad no issues
Nathan R | Overall ExperienceMoved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o
LYNN F | Overall ExperienceThay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back
Lenroy B | Overall ExperienceVery well organized and maintained facility; easy to access
Kathryn O | Overall ExperienceVery welcoming and easy process! Thank you.
Graceful G | ReservationCalled identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325
Claudine E | Overall Experiencegood !
Aranyaliz G | ReservationA little confusing on both parts but worked out.
Deborah D | ReservationI felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint
DIANE Q | Overall ExperienceThe best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.
SANTIAGO A | Overall ExperienceThe facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .
Elsa A | Overall ExperienceHave nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it.🙀 The insurance in took out covered my damages .
Erika V | Overall ExperienceI emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.
DIANE H | Overall ExperienceJewel in Waterbury
Zeljka C | Overall ExperienceNone
MICHEAL M | Overall ExperienceVery good
LUIS M | Overall ExperienceStaff was very knowledgeable of products need and very helpful.
VIDALINA W | Overall ExperienceI was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.
Corin C | Overall ExperienceJason and his staff were excellent... would do it again!
RUSSELL B | Overall ExperienceNo comments
julio r | Overall ExperienceEverything was fine.
HENRY H | Overall Experience