Customer Reviews for U-Haul Moving & Storage of Downtown Tucson

3,380 reviews

450 N Freeway   Tucson, AZ 85701

(520) 777-9159

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 777-9159

450 N Freeway
Tucson, AZ 85701

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Watch 
Rating:
5.0

Great crew, efficient, courteous and professional in their interactions with us. Very impressed

Matt Bonaime 
Rating:
5.0

Customer did not leave a comment.

Mike Watch  |  Overall Experience 
Rating:
5.0

Great service! Super fast! Professional

winter martinez 
Rating:
5.0

Customer did not leave a comment.

JAMES HILL 
Rating:
5.0

Ryan was great, he helped us figure out what we needed and how to use it. He also helped us get the trailer hooked up correctly and made everything super easy.

Ian Winski 
Rating:
5.0

The location is easily accessible and the staff is knowledgeable and very helpful. Quick, convenient in and out!

GEORGE TEYECHEA 
Rating:
5.0

Clean facility, prompt service

Nancy Richter 
Rating:
4.0

Nothing, you’re doing fine, thank you very much.

Joel Wood 
Rating:
5.0

Customer did not leave a comment.

Forrest Campbell 
Rating:
5.0

Customer did not leave a comment.

Dante Celeiro 
Rating:
5.0

Easy to drop off. Did not even have to go inside. I was met by the attendant at the drop off location and it took less than 5 minutes to return the truck.

Cara Herkamp 
Rating:
5.0

Customer did not leave a comment.

Garrett Sloan 
Rating:
5.0

Customer did not leave a comment.

Rio DE LEON 
Rating:
5.0

Customer did not leave a comment.

DAWN REECE 
Rating:
5.0

Customer did not leave a comment.

Barry Spencer 
Rating:
5.0

Great facility, friendly and helpful staff.

STEVEN WEST 
Rating:
5.0

Excellent customer service. Efficient, courteous and knowledgeable.

David Ludwig 
Rating:
5.0

Customer did not leave a comment.

Delbert Bednar 
Rating:
5.0

App couldn't verify location

Nathan Cunicelli 
Rating:
5.0

I would have loved to have had some way for the wiring harness not to be just dangling. I understand some people keep their hitching all the time so those holes aren't available but I will have to find some way to not have it tangle I understand some people keep their hitching all the time so those holes aren't available but I will have to find some way to not have it dangle

Glenn Scott White 
Rating:
5.0

Customer did not leave a comment.

David Conklin 
Rating:
5.0

Customer did not leave a comment.

Juile Boardman 
Rating:
5.0

Everyone was very nice and helpful. Very grateful to have a storage locker so close to home.

Alexandra Murphy 
Rating:
5.0

Very professional.. but was out of light adapters…..

Tamera Rayl 
Rating:
5.0

Customer did not leave a comment.

Timothy Soule 
Rating:
5.0

Customer did not leave a comment.

Cathy Carpenter 
Rating:
5.0

Customer did not leave a comment.

Linda Atcherley 
Rating:
5.0

Customer did not leave a comment.

Delbert Bednar 
Rating:
5.0

Customer did not leave a comment.

THOMAS LINDLEY 
Rating:
4.0

Customer did not leave a comment.

Syan Johnson  |  Overall Experience 
Rating:
2.0

I live 10 miles from the location that Uhaul changed my reservation to. It is a hard to get location, out of the way, I didn't realize it would add 30 miles to my rental, because it was 10 miles from my house, not 4,5 miles like the location I had first booked my reservation. I don't know why Uhaul keeps more of it's trucks at this out of the way location, than easy to get to central locations, but I guess it is to overcharge people for miles they need to pick up the trucks at this location.

Mark Rosenberg 
Rating:
5.0

Customer did not leave a comment.

BILL MORENO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Roberts 
Rating:
4.0

Customer did not leave a comment.

Del Dilorenzo 
Rating:
3.0

Customer did not leave a comment.

Dean Rathe 
Rating:
5.0

Need do nothing to improve. If it ain’t broke, don’t fix it.

Shaun Kenney 
Rating:
5.0

Customer did not leave a comment.

Jaidan Curfman-Levy 
Rating:
5.0

It would be nice if they gave you one flat rate a day for mileage. Like the first 15 miles are free after that then .79 a mile.

Dennis Leon 
Rating:
5.0

Competent staff, timely service

John Rademaker 
Rating:
5.0

I tried to talk to a manager to explain my situation with reservation and see if they would discount my rental. The guy I dropped the trailer off to had the response of “ That sucks bro.” I did not feel that the good folks at U haul seemed to care about customer service at this location.

RAMON MECHTEL 
Rating:
4.0

Great experience with U-haul overall. Security concern is the reason I don’t give 5 stars. It’s simply because visiting my storage as a woman on my own I didn’t always feel comfortable. This could be improved with a locked gate around the storage lot accessible with the key. Otherwise the system you have is convenient and accommodating with friendly staff, great process that was quick and easy to start and end service. Thank you!

LESLIE SEABOLT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Araina Martinez 
Rating:
5.0

I wish I was shown or told how to view the odometer before leaving the U-Haul location. It wasn’t obvious

MCKENZIE SCHEWE 
Rating:
5.0

Customer did not leave a comment.

Neal Lansing 
Rating:
5.0

Customer did not leave a comment.

Michael Gonzales 
Rating:
5.0

Customer did not leave a comment.

Kevin Bryce 
Rating:
5.0

It was very easy. Just drop off the truck and pick it up when done.

JOSE ORTIZ 
Rating:
4.0

I take pictures of damages on vehicles I take pictures of where the gas gauge is and the mileage and I compare it from when I drop it off because I take pictures or text myself what the gas mileage is at when I drop it off and the mileage dropping off is exactly what the same with your guises I think that’s messed up is the mileage when I picked it up is totally different than the picture I took of the mileage when I picked it up what you guys put down as mileage is totally different than what I have a picture of and my picture is timestamps so you can see that I’m still in the lot at the same time as I did the picture I didn’t do it anywhere down the road or anything and I got I’m getting charged I don’t know how it went from $111 to I’m so confused on this one part says 120 something another part says 140 something and then another part says 180 something so I’m really confused of which ones what

Raina Ernst 
Rating:
4.0

Customer did not leave a comment.

Mark SPEARS 
Rating:
1.0

I rented the unit believing it had 24 hour access which is what I need at this time because I'm having to move in an urgent fashion and I have yet to be able to even get to my unit due to my request for 24 access not being granted. This is the 3rd day in a row that I have not received this access as requested and now I'm truly stuck in a bind. I have to get my move completed immediately and I have to return the uhail truck I rented. I cannot do either because it's currently full because I cannot seem to unload it. I've scanned the QR code as directed and each day it said campaign was full. I've messaged the facility manager 3 times and have yet to receive a response. I also spoke with u-haul customer service. Why is this so difficult? I'm truly frustrated and disappointed.

Penelope McCollim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kanon church 
Rating:
2.0

You changed me double what was quoted

Jeffry Freeman 
Rating:
5.0

U Haul is always professional and so very helpful

Michelle Tellez 
Rating:
5.0

Customer did not leave a comment.

Michelle Tellez 
Rating:
5.0

Perfect in every way

Terry Etherton 
Rating:
3.0

Customer did not leave a comment.

vlad sasaran 
Rating:
5.0

Customer did not leave a comment.

Juan Esquivias Jr  |  Overall Experience 
Rating:
5.0

Great dealership, very well managed. Excellent, prompt service.

Kemp Lanford 
Rating:
5.0

Customer did not leave a comment.

Ada Riddle 
Rating:
5.0

Customer did not leave a comment.

Fidel Marquez 
Rating:
4.0

Customer did not leave a comment.

Angelica Mendoza 
Rating:
5.0

Customer did not leave a comment.

george strasburger 
Rating:
5.0

Customer did not leave a comment.

Jason Macleod 
Rating:
5.0

Customer did not leave a comment.

Anthony Martinez 
Rating:
5.0

Nothing

Tabitha Sanchez-Wheeler 
Rating:
4.0

Customer did not leave a comment.

Janice Emrich 
Rating:
5.0

Customer did not leave a comment.

Max Toussaint 
Rating:
5.0

In my time of need they were there. Excellent.

John Santucci  |  Overall Experience 
Rating:
5.0

They made the process quick and easy !

Estrella Sianez 
Rating:
5.0

Customer did not leave a comment.

beth keane 
Rating:
5.0

Customer did not leave a comment.

Josephine Nsarhaza  |  First Impressions 
Rating:
5.0

Excellent customer service

Oscar Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Peter Mueller-Martin 
Rating:
5.0

Customer did not leave a comment.

irma potter 
Rating:
5.0

Customer did not leave a comment.

Mario Valdez 
Rating:
5.0

Customer did not leave a comment.

Samuel Pratt 
Rating:
5.0

Customer did not leave a comment.

Priscilla Felix  |  Overall Experience 
Rating:
5.0

Your customer service people were great!

David Lillie 
Rating:
5.0

Awesome

AURELIO ROMERO 
Rating:
5.0

I'm completely satisfied with everything, from the employees service, & the communication in people skills... the vehicle was perfect so I can't see what would need to be improved... It was excellent, & the employees were kind & considerate... Thank you so much... Sincerely, A satisfied customer Gilbert...

Gilbert Rada 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kramer 
Rating:
4.0

I would suggest that charging .79 cents per mile is unreasonable. But it will only get more expensive, so thanks for keeping up the status quo. Soon only the top 10% will ever be able to move...

Wendy Gallentine 
Rating:
5.0

Customer did not leave a comment.

Azim Peera 
Rating:
5.0

I appreciated how easy it was to contact a live person on both ends of the pick up and delivery.

Johanna Jenkins 
Rating:
5.0

Customer did not leave a comment.

andre Guellec 
Rating:
5.0

Customer did not leave a comment.

THOMAS HAUSWALD 
Rating:
5.0

Great customer service from DJ. Easy to access location. Reservation pickup and drop off went smoothly.

Joel Muraco 
Rating:
5.0

Friendly and great simple service..

don pham 
Rating:
5.0

Customer did not leave a comment.

Albert Dutton 
Rating:
5.0

Customer did not leave a comment.

Debra Schauder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Watkins 
Rating:
5.0

Everyone I interacted with was great from reservation to return. Thank you.

TAYLOR LINDLEY 
Rating:
3.0

It is 2024 and Uhaul cannot figure out how to charge people for partial month rent or pro-rate the rent based on a 12 day stay? I got charged a full month rent for a unit on Jan18, vacated the unit on Jan 31, and was told UHaul computers are not capable of refunding unused days. I’m going to call BS on that one too. Uhaul charges customers who are paying premium prices using their storage facilities and renting their trucks to throw trash in their trash bins? I’m going to call BS on that one also. The mob would be proud of the racket that UHaul has set up. There are nowhere near enough dollies and carts set up for folks to use for the size of the facility . The only reason I left an “average” rating is because the facility itself is very nice and clean.

Kenneth Piekut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Perez 
Rating:
5.0

Customer did not leave a comment.

JOSHUA FALZONE 
Rating:
5.0

Customer did not leave a comment.

JOSHUA FALZONE 
Rating:
5.0

Best U-Haul location I've ever worked with. Friendly, professional, efficient and helpful.

Kathleen MacKenzie 
Rating:
5.0

Customer did not leave a comment.

SEAN HICKS 
Rating:
5.0

Thank you so much for the amazing service provided for me! The storage space was very clean .. no bugs or dust seen on my boxes in the storage facility ! Courteous employees both at the facility as well as on the phone. I always get good service when needed! Truck rental went on smoothly . This UHaul location is the best one I had ever experienced . Keep up the good work! I truly appreciate all of you for your outstanding service and kind help!

Rosmini Winfrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Hughes 
Rating:
5.0

Christina & Karena are the best. Great personne a real credit to your company. Very helpful,friendly, on time.

h jeffrey korklan 
Rating:
5.0

Customer did not leave a comment.

Sheena Oliva 
Rating:
5.0

Especial thanks to Ethan. For helping me out with the rental process.

JOSE MAZON 
Rating:
5.0

Customer did not leave a comment.

April Morgan 
Rating:
5.0

My representative was great. Great guy. Very helpfull.

Michael Naska 
Rating:
5.0

Customer did not leave a comment.

KEITH VAZQUEZ  |  First Impressions 
Rating:
5.0

This is the best UHaul place, always best customer service

Ellen Markham 
Rating:
5.0

V good

thupten tsedup 
Rating:
5.0

Customer did not leave a comment.

BLAIR FRIEDERICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen MacKenzie 
Rating:
5.0

Customer did not leave a comment.

Bobbie Martinez 
Rating:
1.0

The equipment reserved for us was defective and couldn’t be released to us when we arrived. Our reservation had been mysteriously cancelled. We were then sent to another location all the way on the other side of Tucson that was closed. We were there for 3 1/2 hours trying to pick up the truck on your app and website. The second representative I spoke to finally succeeded. Oh and I was disconnected from the first representative. I even had to find a bush to pee on! After all that time wasted, we ended up not getting to bed until 4am. It was moving day!!

Scott Millard 
Rating:
4.0

I think after a period of time, it shouldn't be charged anymore. It's a wood box. I've been paying for over 5 years, the hox is falling apart it was placed on an uneven surface, almost impossible to close, and lock. I shouldn't have to pay $80 a month for it anymore. You've gotta thousands of dollars from me on a $800 box of wood? Enough is enough. The customer should be rewarded for such a long rental. And the next time I move, I would rent more, and inturn you would make more profit.

adam zussman 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Otero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILBERT OLIVARES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Redmon Law firm  |  First Impressions 
Rating:
5.0

Fast,clean and easy!

DONALD PROFFITT  |  Overall Experience 
Rating:
5.0

I recommend your place to anyone looking for a storage facility. Thank you for the great service.

Jeffrey Fogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra Favela  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Neessen  |  Online Move In 
Rating:
5.0

Ethan was very helpful and made my move in smooth. He answered all my questions.

Frankie Saenz  |  Online Move In 
Rating:
5.0

Student discount would be great or at least a get one month free or a coupon for another time we need to use thank you overall great and successful transition

Ana Gonzalez  |  Overall Experience 
Rating:
5.0

The storage manager was amazing & helped me when I didn’t know what I was doing. Patient and kind.

Shari Thomas  |  Overall Experience 
Rating:
4.0

Rental was getting to costly.

Susan Marcus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Esquivias Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hardin  |  Overall Experience 
Rating:
5.0

Best in the West

Catherine Tapia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Dutton  |  Overall Experience 
Rating:
5.0

Thank you

harvey forbes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy Begay  |  Overall Experience 
Rating:
5.0

Friendly andvery informative ,appreciated all your help

harvey forbes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Soulsby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damon Hendley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN MAESE  |  Overall Experience 
Rating:
5.0

overall great experience, but i want to especially acknowledge the staff. i had the good fortune of working with Jaron each time i needed something (checking a truck in, moving into the storage space, and checking a truck out). you guys are lucky to have him: he's friendly, knowledgeable, efficient, and the definition of excellent customer service.

Robert Alper  |  Overall Experience 
Rating:
5.0

Thank you I love this place 👍🏻

Loida Villegas  |  First Impressions 
Rating:
5.0

Adam and his team are always a pleasure whether it’s needing a storage unit, truck or trailer. Always accommodating and easy to work with. Everyone is usually smiling when I’m there. Keep up the good work and will definitely continue to use Adam and his facility for all my moving and storage needs. Highly recommended!!

MATTHEW GOLD  |  Overall Experience 
Rating:
2.0

Never could get auto pay set up, causing Late.fees

Kieran Johnston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor Andreev  |  Overall Experience 
Rating:
5.0

Quick and easy storage manager was very polite and professional 😊

Diane Altamirano  |  First Impressions 
Rating:
3.0

Pricing was just getting a little hight epically for someone who spent 4 years there. Maybe consider some kind of price decrease as the amount of time/ payment history goes on.

Steven Birkholz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Pollins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cynthia slayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Reyes  |  Overall Experience 
Rating:
5.0

Great place

Albert Dutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar Toledo  |  Overall Experience 
Rating:
4.0

Great experience! With how long you store items it does get expensive especially for several months

Delaney Fabian  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and wonderful. Thank you for taking the time to help me out

Joseph Romagno  |  First Impressions 
Rating:
5.0

The location, the availability, and the staff at this location are wonderful! If I need a rental in the future, I will definitely be back.

Robert Glazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirsten Ingram  |  Overall Experience 
Rating:
5.0

Beat Uhaul experience I ever had. Staff was friendly, knowledgeable and the facility was spotless.

Brian Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Toledo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Origel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZINA RUBINER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle gonzales  |  First Impressions 
Rating:
5.0

This was one of the cleanest and well run Uhaul facilities we have ever used. The staff was exceptionally helpful and positive.

Christa Meyers  |  Overall Experience 
Rating:
5.0

Pricey

Hannah Throssell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Rosentreter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Haley  |  Overall Experience 
Rating:
5.0

We rented a truck and a storage unit! The process was super smooth and fast. The U haul representative was super courteous.

MARCO MUNOZ  |  First Impressions 
Rating:
5.0

:)

Vivian Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makenna Alberts  |  Overall Experience 
Rating:
1.0

Unit was filled with alive bugs and rat feces. Took my stuff elsewhere.

Dylan Rogers  |  Overall Experience 
Rating:
5.0

The staff was excellent to work with and facilities well maintained

Becky Egly  |  Overall Experience 
Rating:
5.0

Stage v were amazing and the facility is convenient, clean and secure

JOHN MOUNSEY  |  First Impressions 
Rating:
5.0

I've had my belongings here for years, never had any issues. The staff was always so understanding and extremely helpful throughout. They truly took care of me with my initial move it and again, with my move out.

Marilyn Bedonie Larriva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE SWENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Parra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA AGUIRRE  |  First Impressions 
Rating:
4.0

Great customer service and communication

Anthony Zaino  |  First Impressions 
Rating:
5.0

All staff members.we’re very helpful and the lady person who cleans the restrooms I really appreciate the cleaning she’s done thanks to all 🤩

MARIA Deboard  |  Overall Experience 
Rating:
5.0

Very friendly and clean

LINDA TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE ROMERO  |  First Impressions 
Rating:
5.0

The faculty was so friendly and helpful.

Laurie McDougal  |  Overall Experience 
Rating:
5.0

Very helpful staff

Ruben Villegas  |  Overall Experience 
Rating:
5.0

Excellent.

susan hurley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Stinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy Ellwand  |  First Impressions 
Rating:
5.0

Storage and everyone that works there is awesome!

DANIEL NAVARRETTE  |  Overall Experience 
Rating:
5.0

The service was excellent!

Connie Stinson  |  First Impressions 
Rating:
5.0

Great customer service! Clean, clean, clean! I’m

Roy Early  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicki Jara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esperanza harper  |  Overall Experience 
Rating:
5.0

The facility is always clean and smelling good. No issues 👍👍

ADRIAN ROMERO  |  First Impressions 
Rating:
4.0

The place is always clean the staff are nice and helpful.

Angela Holsinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oren Kreisher  |  Overall Experience 
Rating:
5.0

Staff is very helpful

Madeline Sekera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alberto Bennett  |  First Impressions 
Rating:
5.0

Clean facility and secure

Gregory bargo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Malinosky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny Knoll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO DE LA ROSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rey Araiza  |  First Impressions 
Rating:
4.0

There was a mouse trap with mouse poison in the unit when we went to move in. Was very gross and didn't appreciate it as someone helping me move picked it up thinking someone left something in the unit.

Sarah Carlson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Domingo NEGRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Espinoza  |  Overall Experience 
Rating:
5.0

Very friendly staff, easy access 24-7, clean and tidy. I would recommend

James Bassett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LESLIE SEABOLT  |  First Impressions 
Rating:
5.0

Very fast service. Easy quick check in and check out process. Plenty of staff to help. Getting free one month storage space is extra bonus. Don’t know any other storage unit facility that has ever offered that to me. Will definitely be coming back to uhaul in future. Reliable. Consistent the best

michael sanderson  |  Overall Experience 
Rating:
5.0

This location is well managed and very secure. I can assure you they offer great service for your money because I did my research!

ronald horton   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER FISHBURN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Federico Orozco  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erich Olds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stuart brownstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BENDUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Falwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Connie Partidge  |  Overall Experience 
Rating:
5.0

I was unable to pay due to dealing with a lot hard times and inpatient stays at the VA. I pretty much thought all my stuff was gone but I was allowed to get all my stuff out at no charge and I am forever grateful.

SEAN PARTRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose navas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Hall  |  First Impressions 
Rating:
5.0

Everyone was so pleasant and helpful! Great experience from start to finish ⭐⭐⭐⭐⭐

HEATHER FISHBURN  |  First Impressions 
Rating:
5.0

I was very satisfied and appreciative of management they are true professionals!!

ADAN FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Brown  |  First Impressions 
Rating:
5.0

These guys are great! So glad I'm at the location

Sarah Repp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Miller Valentine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leesellaa Trujillo  |  Overall Experience 
Rating:
4.0

Key cards stopped working but was always able to access my things.

Lori Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Knoll  |  First Impressions 
Rating:
5.0

Great place to storage stuff, I got the storage unit since 2019, I left it because I just moved in to a place where I can have everything with me. The staff is great, the facilities are awesome, when picked my stuff up everything was as good as when I left them there.

Carlos Palavicini  |  Overall Experience 
Rating:
5.0

Thank you. Your staff is helpful and friendly. The only thing I would suggest is the location and name of the drop off sites be easily available to every employee. Thanks again for the great service.

Mary McCarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hardin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elise Alvarado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NADIA LOPEZ  |  Overall Experience 
Rating:
5.0

On-line reservation great. Staff answered all my questions. Super clean facility. A smooth process.

Andrew Walker  |  First Impressions 
Rating:
5.0

The female manager is very friendly and helpful. She has great customer service skill.

Louis Landeros  |  First Impressions 
Rating:
5.0

Eileen was the best manager I’ve ever dealt with thank you

ANTONIO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Adam and his team are top-notch! This is the only UHaul location I will use.

Fluxx Productions  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Miller Valentine  |  First Impressions 
Rating:
5.0

Friendly and helpful

Teresita Takagi  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wendy Hosse  |  Overall Experience 
Rating:
5.0

Adam went above beyond to take care of all my needs. Facility was always clean and well maintained.

Dagmar Strand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Marie Maldonado  |  Overall Experience 
Rating:
5.0

Clean secure facility and nice people

George Rush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Clark  |  First Impressions 
Rating:
5.0

Friendly and patient staff. Really nice facilities as well.

Daniel Carlile  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Justin Luna  |  Overall Experience 
Rating:
5.0

I can’t remember the man’s name that helped me with a box I couldn’t lift. ABOVE AND BEYOND! Thank you so much The staff have always been professional and helpful. I’ve rented trailers and a space. Every experience has been positive and appreciated

Sierra Peterson  |  Overall Experience 
Rating:
5.0

Very good customer service and answered all of my questions.

Robert Moen  |  First Impressions 
Rating:
5.0

Very quick and easy to close out my contract

George Celaya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES LANNING  |  Overall Experience 
Rating:
5.0

Loved it. Best storage place ever.

Janice Gear  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tabitha Jacob  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. Location is convenient, organized and well kept. The storage units are clean and secure.

Evelin Robles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET TORRES  |  Overall Experience 
Rating:
5.0

Clean, nice and friendly!!

Teresita Takagi  |  First Impressions 
Rating:
5.0

Excellent service, clean and reliable every time I have used this location.

Wade Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Heitzmann  |  First Impressions 
Rating:
5.0

I been a UHaul customer almost since they went into business. And the full- service stores always have offered and deliver what they promise.

Irma-Kitty Taylor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laura West  |  Overall Experience 
Rating:
5.0

None

CHARLES LANNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briley Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Travis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anika Laguna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Johnson  |  Overall Experience 
Rating:
1.0

Since April of 2021, uhaul raised rent 4 times from 79.95 to 89.95. Will never use uhaul for storage. Great for truck rental

David Silver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Freeman  |  First Impressions 
Rating:
5.0

Great, prompt and efficient service

CYRUS GARSHASB  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Szilay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Scott Burr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier Mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRANCE BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Livingston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Franco  |  Overall Experience 
Rating:
5.0

Thank you!

LUPITA MONREAL  |  Overall Experience 
Rating:
4.0

Did not know about the alarm system. I had to ask a maintenance worker how it functioned

Karina Aguirre  |  Online Move In 
Rating:
4.0

The two ladies that work there are awesome! Sorry, didn’t get their names

Lisa Marcinko  |  Online Move In 
Rating:
5.0

Always friendly service with a smile and great communication

James Bassett  |  First Impressions 
Rating:
4.0

Office hours could be better reiterated, especially when moving in or out or for support. Everyone at this location was nice, accomodating, and willing to help. Inside was clean. Cleaning people were on top of it and even cleaned items that we were still using but quickly apologized and got it back to us.

Nicole Valencic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon Breslin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael DiNucci  |  Overall Experience 
Rating:
5.0

My experience at this location was so easy and convenient. Every employee that I dealt with was efficient, professional and friendly. I would absolutely use this location again for storage or truck rental if I have the need.

Monica Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSEMARIE ALFARO  |  Overall Experience 
Rating:
5.0

Great Experience!

Lisa Draper  |  Overall Experience 
Rating:
5.0

I ❤️ uhaul

CONSTANCE PHIFER  |  First Impressions 
Rating:
5.0

This facility was an awesome place to have our daughter’s possessions stored for three years while she has been at U of Arizona. I would highly recommend this storage facility!!

Kelly Baumgardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Tashlein  |  Overall Experience 
Rating:
5.0

We’ll run and very efficient. The storage facility was very clean, and the manager very pleasant!

George Stack  |  Overall Experience 
Rating:
5.0

Gracias por su atención y paciencia. Me apoyaron mucho y fue muy apreciable su tiempo

alejandra flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Majors  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Breanna Dixon  |  Overall Experience 
Rating:
5.0

Great facility. Easy access and great employees.

Lisa Draper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esperanza Rayos  |  Overall Experience 
Rating:
4.0

Would be better if the facility is accessible 24/7

Nipuna Weerasinghe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL WEDIN  |  Overall Experience 
Rating:
5.0

Jesus Loya was a great worker who got my situation handled perfectly

wolf graham  |  First Impressions 
Rating:
5.0

Very helpful staff, very quick and efficient process

NATHAN HUDSON  |  First Impressions 
Rating:
5.0

They did an amazing job getting me checked in and accommodating as much as they could. It is frustrating there are many processes/procedures not laid out very well until you talk to employees at Uhaul. The customer service number is a very long hold and received conflicting information.

Nicole Valencic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLO COVARRUBIAS  |  Overall Experience 
Rating:
5.0

Adam and his team were fantastic, I moved into the storage facility October 2020 until now and during that time my questions were always answered the facility always looked great and all the staff were friendly. If you have Storage needs I would highly recommend this facility. Very Clean and Secure!!

John Corliss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Brandt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Livingston  |  First Impressions 
Rating:
4.0

Would def rent here again if the need arose. Everything was super convenient and simple to use. The office staff were very helpful and accommodating!!

Nicholas Watts  |  Overall Experience 
Rating:
4.0

It's a storage facility. There is only so much that can be done.

Carol Varney  |  Overall Experience 
Rating:
3.0

I did not appreciate the rates being raised after the 1st month. It’s a storage unit not an apartment

Laura West  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonda Thomas  |  Overall Experience 
Rating:
5.0

Thanks excellent service

Lydia G. Ochoa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIFFANY JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Woodcock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Silvestri  |  Overall Experience 
Rating:
5.0

VERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 🧚🏾

Robinette Spriggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SURAFEL HAILE  |  Overall Experience 
Rating:
5.0

Adam goes above and beyond my expectations… Excellent facility and managed so well.

Dagmar Strand  |  First Impressions 
Rating:
4.0

Staff was very helpful and professional. If I ever need a storage unit again, I will go to this location!

Cynthia Fields-Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFRAIN ROMERO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Isham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lowell  |  Overall Experience 
Rating:
4.0

Everyone we came in contact with was friendly, accommodating and very professional.

Kimberly Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Ortiz  |  Overall Experience 
Rating:
5.0

Great experience. Would not think twice to use this place again.

jason keifer  |  Overall Experience 
Rating:
5.0

Just before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I’d be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It’s been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I’m a homeowner! ~ Thanks, UHaul!!!

Maria Castillo  |  Overall Experience 
Rating:
2.0

Took three times for them to cancel my unit still waiting on the refund.

Christopher Funn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH BENDUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rathika Ramadoss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryel Leena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PELZ  |  Overall Experience 
Rating:
5.0

Thank to the manager there for putting up with my stuff lol great customer service

Mable Laprada  |  Overall Experience 
Rating:
5.0

Never one issue from start to finish. I will do business with them in the future.

Destinee Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen Vorbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrico Rinaldi Minerals  |  First Impressions 
Rating:
5.0

I was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.

LAURIE BARRON  |  Overall Experience 
Rating:
5.0

Great all around no cap

Raymond Woodard  |  First Impressions 
Rating:
4.0

The initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.

James Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca Alderete  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Wadley  |  First Impressions 
Rating:
5.0

This facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.

Melanie Begaye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther slate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Negron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete Vasquez  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!

Conney Bradley  |  First Impressions 
Rating:
5.0

This U-Haul site is awesome! Very, very clean and well lit for safety at all hours. All the staff is friendly and helpful and they will make sure that your U-Haul experience is a positive one! Great customer service! 10 Stars for sure! **********

KRISTA NEILS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Nelson  |  Overall Experience 
Rating:
5.0

Best uhaul experience. Staff was very helpful and saved me from missing out on an available unit. Thank you so much

David Kelley  |  First Impressions 
Rating:
3.0

Bank of lights in my hall were out about 50% of the time I was renting. Temperature and humidity were not kept at promised levels. One one occasion I was trying to access during regular access hours, after the office was closed. Doors were locked, and no one answered the after hours number from numerous calls from another customer and myself. Rate was cheapest in town, facility easy to navigate.

JARED FRANK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FERRER  |  Overall Experience 
Rating:
5.0

The ease of accessing the facility and the floors, appropriately was very much appreciated.

PHIL Luigi GOBIN  |  Overall Experience 
Rating:
4.0

No

Donn Snyder  |  First Impressions 
Rating:
5.0

Super quick and easy to start contract and access my space!

Lindsay Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHAEL YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kali Jimenez  |  Overall Experience 
Rating:
5.0

I recently was at a different storage unit. This one is far beyond superior! In. Every. Way. Thank you.

Dhyana Wasson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Wilder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ISABELLE guzman   |  First Impressions 
Rating:
5.0

Jose has excellent customer service!! The employees are friendly and would help me in every way possible.

LOURDES RODRIGUEZ  |  Overall Experience 
Rating:
2.0

The person who checked me in was in a hurry. Did not explain the process of getting in and out of the building clearly. I sat off the alarm twice before another person helped me. Also I signed up online and it showed that my first month was free. The check in guy just shrugged it off telling me "We don't do that." when I bought it to his attention. How do I get my money back?

James Johnson  |  First Impressions 
Rating:
5.0

Adam went above and beyond in helping us.

MARLO COVARRUBIAS  |  First Impressions 
Rating:
4.0

Cool u-haul, bathrooms weren’t working

Fernando Ahumada  |  Overall Experience 
Rating:
5.0

Nice facility. Friendly and efficient workers

KAy Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Dario Campo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Sanderman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmin Beltran  |  Overall Experience 
Rating:
5.0

Very clean, great customer service..

Maria Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris Green  |  Overall Experience 
Rating:
5.0

Awesome staff ! Friendly and helpful. Thank you!

Lisa Varela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Griffith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junea Gallegos  |  Overall Experience 
Rating:
5.0

Pricing very reasonable for my needs

MARIA Deboard  |  First Impressions 
Rating:
3.0

GM very kind and helpful, his staff could use improvement on communication and courtesy. Otherwise all other interaction was good. The customer service temp recommended this location.

Robert Villarreal  |  Overall Experience 
Rating:
5.0

Great staff…..Jenna was Terrific in Helping me, Thank you for a job well done

Joseph Romagno  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Gonzalez  |  Overall Experience 
Rating:
5.0

I had a container here for a few years. This facility was always clean, my belongings were always safe. I forgot to lock my unit one time and they put a lock until I was able to return to relock mine. The alarms, cameras and associates all make this place safe.

Clarissa Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celsa Garcia  |  First Impressions 
Rating:
5.0

Adam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.

Dagmar Strand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Techaira  |  Overall Experience 
Rating:
5.0

Very clean and well ran

Frank Isham  |  First Impressions 
Rating:
5.0

The manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!

William Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briley Bernard  |  First Impressions 
Rating:
3.0

When I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Thank you.

ester wright  |  Overall Experience 
Rating:
5.0

Thanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location. 👍 Very clean & secure units worth the price.

Leticia Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Dombkowski  |  Overall Experience 
Rating:
2.0

I’ve had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn’t open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.

sabine harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Giovanna Fontes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Potts  |  Overall Experience 
Rating:
5.0

The staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.

PAULA BELL  |  Overall Experience 
Rating:
5.0

Very nice people to work with, will definitely rent there again 👍

debby miklich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Young  |  Overall Experience 
Rating:
5.0

It is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.

Carmen Caballero  |  Overall Experience 
Rating:
3.0

Was charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.

Hernan Gutierrez  |  Overall Experience 
Rating:
4.0

very clean areas but a lot of bugs were found in my storage unit

Shannon Hertigan  |  Overall Experience 
Rating:
5.0

Outstanding operation!

Charles Barnett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ingo Van Der Heiden  |  Overall Experience 
Rating:
5.0

Nice and clean everyone that works there was friendly thank you uhaul group for all you do.

Armando Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Ploschnitzki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK TERRACE  |  Overall Experience 
Rating:
5.0

Super helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.

Tony Maroudas  |  Overall Experience 
Rating:
5.0

Adam and his team were great ! Their customer service was amazing, very helpful and accommodating . I would highly recommend them.

Lisa Noonan  |  First Impressions 
Rating:
1.0

Your lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.

SHEILA DUDDERAR  |  Overall Experience 
Rating:
1.0

Had an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.

Sarah Souza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohammed Almizraq  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

San Almaguer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nimrodel Mason  |  Overall Experience 
Rating:
4.0

My only complaint is that a cart was NEVER available when I needed one. It made moving in and out difficult and time-consuming.

Aleshia Howell  |  Overall Experience 
Rating:
5.0

Jenna was very helpful throughout the entire process.

Maria Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Celaya  |  Overall Experience 
Rating:
4.0

Great team. The entire staff seemed efficient. Jen is a great people person

Margaret Huff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY GREENHOUSE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy Lewis Connors  |  Overall Experience 
Rating:
5.0

We still didn’t rent one but the people that helped us were all very nice. They answered all our questions

Noah Peters  |  Overall Experience 
Rating:
5.0

It is a well maintained secured and clean facility

Ronald Zimmerman  |  Overall Experience 
Rating:
4.0

Overall it was a good experience but there needs to be more carts available.

Maureen Yueh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Garrett  |  First Impressions 
Rating:
5.0

We moved from our Denver facility to Tucson & the transition was so much easier than I had expected. Was so great to arrive & took us but 10 minutes to get everything handled so that we could drop off the 1 way trailer & start unloading. Monthly payment set up was easy, great prices, facility is well managed, clean, well lit & secure. Definitely recommended.

Jo Moreno  |  Overall Experience 
Rating:
5.0

Adam was outstanding!

barbara reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaina Pierce  |  Overall Experience 
Rating:
5.0

We justed moved to Tuscon and found that the U-Haul has a superior facility with storage units. The Manger Adam Conroy was great and helped us with our storage requirements. Very knowledgeable workers at this location also with great service. Thank you Tony M.

Tony Maroudas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Peterson  |  Overall Experience 
Rating:
4.0

Occasionally long waits in line,not enough help and the same thing on the phone.

PHILIP FIRESTONE  |  Overall Experience 
Rating:
4.0

. Nice clean storage units friendly customer service would recommend to others 👌

carlos garcia  |  First Impressions 
Rating:
5.0

COVID-19. !!!!!!

Wayne Enlow  |  Overall Experience 
Rating:
5.0

thanks! Jenna has helped us two years in a row

Kelly Baumgardner  |  First Impressions 
Rating:
5.0

I am a long time customer and this location has a wonderful staff, very helpful, location is very convenient, and the facility is extremely clean, well lit and safe. The staff is really terrific and I have worked with most all of them from one time to another as a long term customer and I will be a customer for life~ Thank you for going well above and beyond for me, I will never forget it and I100% recommend them to anyone as well~ Thank you again

Maury Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Dickson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis Hudgins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hernan Gutierrez  |  First Impressions 
Rating:
2.0

You have very friendly staff and then you have very unfriendly staff. One staff member will offer a special or discount for purchasing services and then another will deny such offers exist. The message is mixed and unprofessional. I would have kept renting my unit “empty” just to put excess stuff. But my experience with one person in particular eliminated that potential arrangement.

KENNETH ROTH  |  Overall Experience 
Rating:
4.0

I greatly appreciate the help received several times from the front desk staff. Mostly this was for issues other than the storage unit. It was great customer service, the heart of any business. Thanks

Kenneth Quinlan  |  Overall Experience 
Rating:
1.0

There are never enough carts available. Motion sensors for lighting aren't positioned correctly. Time for lighting to stay on is too short. Lights keep going out when working in locker. Manager "Jenna" treats customers as if they are an inconvenience for her. She is also disrespectful to the other employees. ("Scolding" them in front of customers. Appearing irritated for when having to help them.) I have used Uhaul for moving and Storage for all my storage and moving needs and have never negative experiences like I've had here. I will be using another location in the future.

Adrianne Brown  |  Overall Experience 
Rating:
4.0

Staff was fantastic and always super helpful.

Alyssa Rutt  |  Overall Experience 
Rating:
4.0

I encountered one problem with closing out my storage. There were no cart available for me to move my items out. I did speak with a staff member (maintenance crew) about the missing carts. I was informed that the carts had been "stolen". I had to re-schedule another truck reservation at my extra expense to complete my move.

Michael R Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose deltoro  |  Overall Experience 
Rating:
4.0

Everything was great, except storage reservation. The web site didn't recognize my reservation, so I made it by phone. Then, at the facility, they couldn't find my reservation also. After some backs and fowards, my reservation appears. In all moment the staff was nice and work hard for solving my issue.

Rafael Dario Campo  |  First Impressions 
Rating:
5.0

I was pulling this trailer around for a long time and it was supposed to go back to a different U-Haul after I took the stuff out but they said I could drop it off here that was really great.

Nancy Peterson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicki Jara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN GURULE  |  Overall Experience 
Rating:
5.0

Fast and easy rental

JONATHAN TABER  |  First Impressions 
Rating:
5.0

Unbelievable service and friendly staff. Highly accommodating. I love them there at this U-Haul Location.

Dagmar Strand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Yueh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarissa Granillo  |  First Impressions 
Rating:
5.0

The staff and manager was very kind and understanding. The facilities are very clean and well run. I'm very glad to have a storage there.

Ken Wade  |  First Impressions 
Rating:
1.0

Horrible customer service from the managers at this location. I was treated very poorly and they made me feel very uncomfortable the whole time i had a storage unit with them. They literally cut our visiting hours for no real good reason. I've had other storage units with uhual at other locations and had no issues being at my storage for long hours which i had 24 hours access at the other location. There were other customers at that downtown facility that would stay long hours and even sleep there too. I just feel the managers were profiling us. I've never done anything to them for how they treated us. Im writing this cuz other customers should know how bad this facility is. This facility needs new management cuz the current ones aren't doing that great. No i would not recommend this location to no one.

azalea morhaim  |  Overall Experience 
Rating:
5.0

Will Austin was extremely helpful, courteous, professional and one of the very best service people ive come into contact with in many years. Highest highest marks. Deserves a good raise and recognition for sure

James bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL KARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK TERRACE  |  First Impressions 
Rating:
5.0

The staff on site are professional, courteous and knowledgeable. Your staff made my experience with you excellent

Kathrine Medberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARA SILVERBERG  |  Overall Experience 
Rating:
5.0

Wonderful. William was very nice and helpful.

ADRIAN ROMERO  |  First Impressions 
Rating:
3.0

I didn’t like the idea that u Prorate when someone moves in but you don’t prorate when they move out. FRANKLY THAT SUCKS which makes me change my ratting

CORNELIUS BROWN  |  Overall Experience 
Rating:
5.0

The workers at this Uhaul facility ate the best Ever! I would rate them a 10 Stars!!

Kathleen Glaser  |  Overall Experience 
Rating:
5.0

Jenna was very professional. Thank you again for your help.

Michael Lopezgamez  |  First Impressions 
Rating:
5.0

Honestly, best storage facility I’ve ever used. Well maintained, clean, safe, and the security is a really nice addition. Staff is nice, helpful, and they carts people can use provided by the facility is also nice.

Daniel Diaz-Brown Garza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROSEMARIE ALFARO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynnamon woodberry  |  Overall Experience 
Rating:
5.0

The staff were not only very helpful, but extremely pleasant to work with. I would recommend this company to everyone!!!!!!!!! Thank you very much!

Cathy Wright   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Barton  |  Online Move In 
Rating:
5.0

Convenient location, clean and well lit. Over time however the 9 moving carts dwindled down to 4.

Kathy MacKenzie  |  Overall Experience 
Rating:
2.0

Initial staff was friendly and welcoming. Add staff seemed defensive with people of color and used the words aggressive when a supervisor was requested. Supervisor seemed uninformed regarding customer service and snapped at customer.

NATALIE WILKINS  |  First Impressions 
Rating:
5.0

Love the team on I-10 and Congress!

Nathan Wright  |  First Impressions 
Rating:
5.0

Thank you for everything.

Omar Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHEA ROSENBOOM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS REBHAHN  |  Overall Experience 
Rating:
4.0

You should get dumpster so customers can throw Out what they need to.

Daniel Strong  |  Overall Experience 
Rating:
5.0

Thank you for your help. I had storage for 5 months and also rented trucks for moving, the staff was great and kind! Kudos to you all!

Margaret Hughes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELLEN MCNULTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Labedz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WOODS  |  First Impressions 
Rating:
4.0

I would have given 5 stars except that they require a special lock, but didn’t tell me when I signed up. Then, it was the huge problem that I didn’t find out about until I happened to stop in the office several weeks later. I was told that I was called three times but there was no record of the call on my phone. However, the storage area itself is good.

Theodore Ruff  |  Overall Experience 
Rating:
5.0

Thank you for helping me with my journey

Delia Pierce  |  First Impressions 
Rating:
5.0

Loved being in for I month. I got to organize my stuff and had more space to do . Parking and moving trolleys are the best. If you don’t like piercing alarms, I recommend ear plugs ok!

NANCY BOARDMAN  |  Overall Experience 
Rating:
5.0

adam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer services

JESUS VEGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES COVERT  |  Overall Experience 
Rating:
5.0

Adam the manager was very friendly and helpful. Great customer service

YVONNE SUAREZ  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Vickie Young  |  Overall Experience 
Rating:
5.0

I had no problems with u haul or the Facility the only problem I had was not swiping my card some times and setting off the alarm my stupidity 😒

JAMES CORCORAN  |  Overall Experience 
Rating:
5.0

All staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.

Leyva Property Maintenance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Ettelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobi Hall  |  Overall Experience 
Rating:
3.0

I used for facility for about five months. I asked for automatic debit which took two months to get right. I was sent late letters which required me to call on and wait. On the third month I received a vm stating I had to remove my lock if I wanted to vacate. I didn’t request to vacate, the manager for the locker number wrong. I called and got a rude employee who said he could not note my account and it was personal between me and the manager who would not be in for two days. I vacated the locker on December 30 and advised the office. They didn’t tell me I would have to pay for la lock because I left a small bag of trash in it. I had paid a month in advance and was going to get trash next day. There are no trash cans on premises. I would have remove small container if I knew I would charges for lock. I called manager and left message but she never returned my call. The man who inspected locker was professional

Noel Rosenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE CICERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kitsy Horsle  |  Overall Experience 
Rating:
5.0

Thank you for all you’ve done for me and my property. Everyone I’ve encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.

Marilyn Bedonie Larriva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cal Verdin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobi Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean M Covington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Castleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felipe Meneses  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES COVERT  |  First Impressions 
Rating:
5.0

The team aloft workers at this location have been so helpful and fantastic to me during is my move. I had to rent 4 times and they were always helpful and kind .

Shannon Lee  |  Overall Experience 
Rating:
1.0

The place is amazing during day time hours but be aware when the sun settles, you’ll notice how heavy the homeless population is in the surrounding area. Just be aware it’s not a safe area and you’ll notice every once in a while someone will break a door to access the customers bathroom. You will see people high off drugs sitting around the perimeter (a sight that is becoming common in Tucson) as the area is not fenced off as one would think. I would definitely spend my money elsewhere next time at a secure location where I’ll know I can access my belongings at anytime while not be hyper vigilant due to the transient people who hang around the area. Online pictures make the place look amazing as it is but, the situation around it isn’t.

Joshua Teran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSEANNE gonzales  |  Overall Experience 
Rating:
5.0

Very helpful staff. Nice facility. Available carts are very helpful.

Keith Holm  |  Overall Experience 
Rating:
5.0

Great customer service. Loved the cart convenience!

grace hinojosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Works  |  First Impressions 
Rating:
1.0

I will never utilize U-haul again and make an active effort to inform every person i meet of their wanton criminal behavior.

Jason Moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hussain Alaneer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Odeski  |  Overall Experience 
Rating:
5.0

Very nice and helpful and clean. Easy to come and go and secure as well.

Mary Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Omalley  |  Overall Experience 
Rating:
4.0

For the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I’m immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It’s really shameful that Uhaul is not keeping up with other businesses.

bethany Stackhouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clint Cervi  |  Overall Experience 
Rating:
5.0

Staff was attentive and professional with all and any issue or concern regarding my needs.

Micheal Rodrigez  |  Overall Experience 
Rating:
5.0

I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton

Thomas Tilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean Perry  |  Overall Experience 
Rating:
5.0

the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.

Armando Lopez  |  First Impressions 
Rating:
5.0

this is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.

Larry Mull  |  Overall Experience 
Rating:
5.0

I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.

ROSANA RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Geving  |  First Impressions 
Rating:
5.0

I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla

Stella Padilla  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Holm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara Underwood  |  Overall Experience 
Rating:
2.0

We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.

Ben Blankenburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Castleman  |  First Impressions 
Rating:
5.0

This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.

Nicholas Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barb darling  |  Overall Experience 
Rating:
5.0

Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!

Melvin Fisher  |  Overall Experience 
Rating:
5.0

I am very happy with the service and professionalism by this U-Haul location. It looks like I’m going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.

Ralph Duran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Esbeck  |  First Impressions 
Rating:
5.0

Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.

Linda Orfanos  |  Overall Experience 
Rating:
4.0

People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.

Cherylyn Kon  |  Overall Experience 
Rating:
4.0

Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.

Francisco Robles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Veroneau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Noles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamelle Bracamonte  |  Overall Experience 
Rating:
5.0

I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.

Kristen Huigens  |  Overall Experience 
Rating:
5.0

Adam an his staff are well trained an Amazing to do business with Thank You Adam

Troy Meyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Willis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Anderson  |  First Impressions 
Rating:
5.0

When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.

RODGER KAUFFMAN  |  First Impressions 
Rating:
5.0

I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you’re the Greatest! Kathleen Glaser

Kathleen Glaser  |  First Impressions 
Rating:
1.0

I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.

Sarah Baracks  |  Overall Experience 
Rating:
5.0

The young lady, manager on staff was wonderful to work with. She is very accommodating. Thank you

CHERYL KARNER  |  First Impressions 
Rating:
5.0

The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.

Lucia Karl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dagmar Strand  |  Overall Experience 
Rating:
5.0

We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained

Dale Veroneau  |  First Impressions 
Rating:
5.0

Fantastic service and facility! 100%!

Linda Orfanos  |  First Impressions 
Rating:
5.0

At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.

Archie Dalgliesh  |  Overall Experience 
Rating:
5.0

The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.

Aleeca Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Teran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleshia Howell  |  First Impressions 
Rating:
5.0

Keep up the good work.

Michael Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Rudolph  |  Overall Experience 
Rating:
5.0

We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!

Mary Brown  |  First Impressions 
Rating:
5.0

Very courteous staff. Social distancing and masks in use.

Rehan Khamaruddin  |  First Impressions 
Rating:
5.0

We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter’s stuff back to my house. Otherwise the experience at this location was great!

Robert Dahlstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen fuentes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Black  |  Overall Experience 
Rating:
5.0

Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.

Arthur Gillespe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah Ramsden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eRIN SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Douglass  |  Overall Experience 
Rating:
5.0

Adam has a great team and provides outstanding service

Lucia Karl  |  First Impressions 
Rating:
5.0

Very helpful staff and a well-maintained facilities made it a great option to use

Emily ADDUCI  |  Overall Experience 
Rating:
5.0

When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.

Melissa Requist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Jacob  |  First Impressions 
Rating:
5.0

Very friendly and helped us get a storage unit that was close to the entrance.

Mary Regan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Begaye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adan Martinez Kee  |  First Impressions 
Rating:
5.0

Brand new facility. Great service. Clean environment.

Veronica Aguirre  |  First Impressions 
Rating:
5.0

Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.

Kai Luan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzie Franzoni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Watch  |  First Impressions 
Rating:
5.0

This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.

Sandra Lightner  |  First Impressions 
Rating:
5.0

Will use again when needed.

kesha dawson  |  Overall Experience 
Rating:
5.0

This Uhaul was clean and amazing staff.

Heather St Paul  |  First Impressions 
Rating:
5.0

Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+

Robert Ferreira  |  Overall Experience 
Rating:
5.0

With covid 19 we needed a quick temporary space for my daughter’s college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.

Laura Valencik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Griffith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Hosse  |  First Impressions 
Rating:
5.0

Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.

Ron Bruder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lise Hanson  |  Overall Experience 
Rating:
5.0

Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.

David Majors  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Gomez  |  First Impressions 
Rating:
3.0

The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.

reesa levy  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful. If I need storage again I’m going to return, great experience.

Josephine Lucero  |  Overall Experience 
Rating:
5.0

The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!

Aleeca Bell  |  First Impressions 
Rating:
5.0

I am a single women and feel very safe here. Cameras all around and place is very clean.

Stella Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CALICOTT  |  First Impressions 
Rating:
4.0

I believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.

Tristan Beach  |  Online Move In 
Rating:
5.0

I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!

Amie Burmeister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cammie gray  |  First Impressions 
Rating:
5.0

Adam is always professional, friendly, and accommodating.

Dagmar Strand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jerrick  |  Overall Experience 
Rating:
5.0

On U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.

Michael DiNucci  |  Overall Experience 
Rating:
5.0

Adam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.

Brian Hirth  |  First Impressions 
Rating:
5.0

Pros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.

David Albert Vrooman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce goldsmith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Euler  |  Overall Experience 
Rating:
5.0

I do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don’t see eye to eye and I know you don’t need my hard earned cash. Thank you.

annie johnson  |  Overall Experience 
Rating:
5.0

This facility and its staff are great ... deserving of six stars!

Jeffrey Fogel  |  Overall Experience 
Rating:
5.0

The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!

Chris Wilke  |  First Impressions 
Rating:
5.0

I was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn’t even exist! I sent that report in. Anyway, I’m happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!

annie johnson  |  First Impressions 
Rating:
5.0

Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.

STEPHEN ARNOLD  |  Online Move In 
Rating:
5.0

Great experience!

WILLIAM HOFERER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISA MCKAY  |  First Impressions 
Rating:
5.0

Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.

john garcia  |  First Impressions 
Rating:
5.0

Very accommodating and friendly

Michael Dombkowski  |  First Impressions 
Rating:
5.0

I rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!

yadel vizcarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Howell  |  Overall Experience 
Rating:
4.0

Overall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.

Amy Humbles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Euler  |  First Impressions 
Rating:
5.0

The staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features

Jeremy Webb  |  First Impressions 
Rating:
5.0

Jenna at the downtown location was amazing great customer service

joey pedrazza  |  Overall Experience 
Rating:
5.0

The staff is absolutely amazing and extremely helpful!

Nubia Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Garner  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Jon Budynski  |  First Impressions 
Rating:
5.0

Ihave 22 years storage management experienceand am favoriblyimpressed by the staff.

gerard pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley Mcvicker  |  Overall Experience 
Rating:
5.0

Really nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.

robert etlin  |  Overall Experience 
Rating:
5.0

Adam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!

Chris coletti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Kelly  |  Overall Experience 
Rating:
5.0

Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you’re really to be commended for your work ethic. You made this a great and easy experience!

Abbe Lemack  |  First Impressions 
Rating:
5.0

Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.

Melissa Requist  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya Slate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Román  |  First Impressions 
Rating:
5.0

Johnny was very helpful and friendly. The space was very clean and they do a great job with security

cynnamon woodberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carly Snell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily ADDUCI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael DiNucci  |  First Impressions 
Rating:
5.0

Thank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.

adriana gallego  |  Overall Experience 
Rating:
5.0

The staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!

Lauren Garlovsky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Fleming  |  Overall Experience 
Rating:
4.0

The only bad was there we’re alarm going off

George Campa  |  First Impressions 
Rating:
5.0

Best U-Haul in Tucson!

Christina Arabadjis  |  Overall Experience 
Rating:
5.0

Adam and his team are very customer focused and I highly recommend their facility.

becky Boyce  |  Overall Experience 
Rating:
5.0

We interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!

robert etlin  |  First Impressions 
Rating:
5.0

Very helpful

Lloyd Parsons  |  Overall Experience 
Rating:
5.0

Fast friendly staff

Dionne Arciero  |  Overall Experience 
Rating:
5.0

Overall awesome, but the roadside was not covered twice?

Margie Gauna  |  Overall Experience 
Rating:
5.0

Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.

Debra Slagle  |  Overall Experience 
Rating:
5.0

The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!

Jeffrey Fogel  |  First Impressions 
Rating:
4.0

Very good customer services. Pleased. Thank you.

Douglas Eberhart  |  First Impressions 
Rating:
5.0

U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.

Jay Peery  |  First Impressions 
Rating:
4.0

Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.

KAREN HOWE  |  Overall Experience 
Rating:
5.0

Office staff was pleasant and helpful.

John Badilla  |  First Impressions 
Rating:
4.0

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

Laura Driskell  |  First Impressions 
Rating:
5.0

Helpful, friendly staff

Scott Mendenhall  |  First Impressions 
Rating:
5.0

Facility was very clean, customer service was spectacular.

Heather Armstrong  |  First Impressions 
Rating:
5.0

Great location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.

John Sutherland  |  Overall Experience 
Rating:
4.0

They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!

Joseph Mooney  |  Overall Experience 
Rating:
5.0

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

maureen booth  |  First Impressions 
Rating:
5.0

Great customer service.

Carla Rochin  |  First Impressions 
Rating:
4.0

good job

daniel aguila  |  First Impressions 
Rating:
5.0

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

abril save  |  First Impressions 
Rating:
5.0

Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!

John Sutherland  |  First Impressions 
Rating:
4.0

Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator

Jeffrey Rowe  |  Overall Experience 
Rating:
5.0

Great location

karen Debois' kahn  |  Overall Experience 
Rating:
5.0

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

Larry Allen  |  First Impressions 
Rating:
5.0

Friendly and helpful staff would definately use them again

michelie lopez  |  Overall Experience 
Rating:
5.0

My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas

Linda Mugaas  |  Overall Experience 
Rating:
5.0

Very helpful staff and easy to use

Grace Liatti  |  Overall Experience 
Rating:
5.0

Brand new.

Carlos Ruiz  |  First Impressions 
Rating:
5.0

Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.

Jeanne Stewart  |  First Impressions 
Rating:
5.0

Very clean. Fast check in.

John-Paul Mann  |  First Impressions 
Rating:
5.0

Adam and all the staff were extremely helpful, kind and professional. Thank you!

Amber Smith  |  Overall Experience 
Rating:
5.0

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

Mary Mohler  |  First Impressions 
Rating:
5.0

They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!

michelie lopez  |  First Impressions 
Rating:
5.0

These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.

Larry Mull  |  First Impressions 
Rating:
5.0

Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you

Jose Tabanico  |  First Impressions 
Rating:
5.0

Adam was the best! I highly recommend this storage facility.

LAUREN FURPHY  |  Overall Experience 
Rating:
5.0

Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.

Suzie Franzoni  |  First Impressions 
Rating:
5.0

Staff was very helpful and awesome.

Trevor McDonald  |  First Impressions 
Rating:
5.0

very clean

Mark Thompson  |  First Impressions 
Rating:
5.0

The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience

Zakary Hopkins  |  First Impressions 
Rating:
5.0

Literally the best experience I’ve ever had! Thanks, Adam Conroy!

LAUREN FURPHY  |  First Impressions 
Rating:
5.0

U-Haul people where friendly and very helpful.

keith vazquez  |  Overall Experience 
Rating:
5.0

Very nice and clean. Great security

Jill McLean  |  First Impressions 
Rating:
5.0

Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !

David haiberg  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Facility is great.

Jennifer Straus  |  First Impressions 
Rating:
5.0

Good service ...

Lewis Otero  |  First Impressions 
Rating:
4.0

Not easy to find but it is a new facility and gps had not caught up.

terry bateman  |  Overall Experience 
Rating:
5.0

The facility is very nice. The moving dollies and the employees you have were very helpful.

WILLIAM HOFERER  |  First Impressions 
Rating:
5.0

I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured

Jeremiah Rittel  |  Overall Experience 
Rating:
5.0

Very helpful staff

Grace Liatti  |  First Impressions 
Rating:
5.0

Everything went well.

Tom Gould  |  Overall Experience 
Rating:
4.0

too many phone numbers and addresses required

john niessen  |  First Impressions 
Rating:
5.0

First time great experience!!

camren bilyard  |  Overall Experience 
Rating:
5.0

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

Maury Price  |  First Impressions 
Rating:
5.0

Very attentive and informative. Great looking place!

JOAQUIN GALLEGO  |  First Impressions 
Rating:
5.0

Friendly, competent and helpful.

Malcolm Oliphant  |  First Impressions 
Rating:
5.0

Manager had everything ready for me. Painless. Excellent customer service.

Storm Hurwin  |  First Impressions 
Rating:
4.0

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

Elvira Machado  |  First Impressions 
Rating:
3.0

Very respectful, and showed concern in making sure all was well.

john jones  |  First Impressions 
Rating:
5.0

This us a Great Place to store your belongings. The GM is Top Notch

Mark Magner  |  First Impressions 
Rating:
5.0

Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!

Japheth Boyce  |  Overall Experience 
Rating:
5.0

Excellent facility

isaac shoshany  |  Overall Experience 
Rating:
5.0

They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.

Charity Madrid Torres  |  First Impressions 
No reviews have been submitted for this location.

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