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janice S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Downtown Riverfront
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, listened, did what was promised
Edgar RVery organized and polite staff
Samuel HThe employees at this location are very nice and will help you with anything. Great location to go to. Thank you!!
Jason TGreat employee, Tristan J was amazing. Very helpful and made sure we knew how to access our storage with a security code.
Marie W | First ImpressionsDifficulty getting to the storage facility
SHERRY K | First ImpressionsBe more customer friendly. I was pushed off to another location to complete my pickup and attachment of equipment. Whereby my equipment was installed incorrectly and I was not given information about how to handle equipment, the truck was loud, old, gas guzzler.
Romanthia BMy trailer looked like it was used to haul dirt. It was cleaned out but there was still some dirt, a good amount, by the role up door.
Phillip BThey made you feel like family.
TAMMIE WYou advertise $25 off for returning vehicle cleaned on the inside, or did I miss something.
Ozzie D | First ImpressionsDanelle was very professional and considerate of my needs. Thank you!
TAMMIE WExcellent Customer Service!
Charles Snothing, everything was great.
Jon-Michael LI’ll be back to rent
Marquay W | Overall ExperienceGreat service
VERONICA E | First ImpressionsWent to pick up the uhaul we reserved, showed the reservation number as well, they did not have our reservation at the location we selected. We had to drive another 10 min down the road to pick it up. Once we got to the other location, they did not have the 26 ft truck we reserved, apparently it was stolen. So they gave us a smaller truck, which in turn caused us to have to make more trips than what we planned. We requested to have the truck dropped off at another location, but the girl messed it up, even though we called and told her it was erong she said there was nothing she could do about it, so we were forced to return it back to where it was picked up. We will from now on pay a moving company and not use uhal.
Markus HThey only had the new girl working by herself. She seems capable, but ill-prepared to work a busy shift on her own. With the amount of trucks building up in the parking area, there should have been at least one other member of staff available to keep the parking lot flowing. Look at your pick up and drop off schedule, is it going to be busy? Schedule more employees. The rental itself was as expected, pleasant to drive. If I need to do some moving I'll think about a uhaul again, just maybe not from the downtown one.
Jessica RNone, everything was perfect, costumer service perfect
Eduardo PThe inside of the UHaul was dirty and not kept clean. There was a lot of squealing when the heater was turned on.
Wendi COver all rating good. Need to improve on the return key steps and process you have to take, and do at night because of the location. But Love Your Facility And Very Helpful Staff.
Viadellia L | First ImpressionsSince this was not the original pickup location due to no one being at the original location and being moved to this location. Upon arrival there was no one at this location either. Had to wait approximately 45 minutes before someone finally showed up. Other than this the rental was good.
Robert GWe had to change the trailer for a truck in Dallas, TX. The trailer should not even have been given to us. 1) It was too low to the ground. 2) the tires were not safe.
Michael SThorough, professional, and relates to client. No excuses instead steadfast, reliable service with "value" added. Many thanks.
Edgar RThe agent here was sympathetic and extremely polite, but unable to help us straighten out this mess that was not of our making.
Nathan VDesk clerk took a personal call while I was checking in. I also had pre-checked in online, but then had to repeat all the steps with them, so either your online system needs work or they didn't check to see if I had already done it.
Taylor AAs always, Mr. Allen is succinct, professional, and relates to the consumer. Never disappointed with the Uhaul experience at this facility on Lake Street in Shreveport, LA.
Edgar RRats. Finicky and difficult keypads. Difficult to exit. Only one regular cart and one less useful one. Had to be fetched from another floor on the far side of facility. Staff gave no instruction on how to operate weird double keypad entry.
Melody K | Overall ExperienceGOOD SERVICE QUALITY EQUIPMENT REASONABLY PRICED
angelo PThomas and his team were Amazing. Always make me feel important is why I recommend this location to all my friends.
Connie WStaff is very nice and extremely helpful.
william g | Overall ExperienceStaff is very curtious and extremely helpful
william gThis was my first time to rent a U-Haul truck. It was an easy and very pleasant experience throughout the whole process. Except for all that furniture and stuff I had to move.
Gene JWith only one flat bed in the whole building. Makes moving in a issue if someone else is using it
Matthew H | Online Move InThomas is great!!
Lisa sThis was my first time going through the return process and the process was a little taxing. If you are alone it would be hard to watch your back and go through the process. Maybe if there were an easier process that might help. Thank you for all your help.
Lavera REverything was good. From pick up to drop off
Gary FNever rented from them. Idk why I’m getting this review
Breanna J | Online Move InProfessional and considerate of the customer.
Edgar RKeep up the great work. The guys were gteat!
Kelly CI rented the cargo van and it was extremely nice but I find that $217 was pretty expensive for having the van for 32 hours and driving it an hour from Shreveport on top of putting $35 in gas in it.
Marissa SWas not given proper access instructions, luckily they were still in the office when I called. The way access is set up is ridiculous and difficult to operate. (you have to put your code in two separate panels in the correct order and with the correct delay between the two) There is no way to keep the door from closing to prevent having to do this over and over again. Doors were not functioning properly for exiting, the sliding door could only be opened from the outside. Was told I had to buy a lock, saw later on the invoice it came with a free lock. Etc Etc Etc
Melody K | First ImpressionsI’ve been with this storage facility for a couple of years now and the staff has always went above and beyond to help me in any way and I truly appreciate that.
Courtney N | Overall ExperienceHonestly, I can’t think of anything. Thomas took care of me this morning for my truck rental & even tho there were extenuating circumstances w/truck I rented he had 1 waiting for me. Danielle was awesome on my 2nd stressful trip there.She was so helpful to this tired, stressed senior citizen & I love her for it!👍⭐️⭐️⭐️⭐️⭐️❤️
Samuel KService and professionalism was great.
Jacky PThe low tire pressure light was on the dash the whole time. Didn’t have any problems. But what I DON’T LIIKE IS THE HIDDEN FEES LIKE RENTAL TAX. Never explained to me when I made reservations. Paid a lot more than what was discussed by the clerk. It Never should have been over $200. That I DON’T Like!!!
DEAN HThe storage facility staff were and is outstanding. Any problems you had were taken care of.
linda w | Overall ExperienceThe building was very clean the only thing that I noticed wrong was roaches crawling please have someone spray I don't want to take roaches to my new home
Angela M | First ImpressionsMgr Mr. Allen does an excellent job and when there is a problem others might have missed, he moves quickly to correct.This assures the customer of continued customer service and value added.
Edgar RNot every location had someone to detach car transport, which is very important when there is a time limit. Confusing to have car transport and truck checked in separately, even though there is no way to unload the truck while tow is still attached
Taylor AWhen I moved out of the storage it was roast infected I had roaches all over my things and it was horrible I think y'all need to seek and look into that.
Michelle W | Overall ExperienceIn and out
Cecil CI go there all the time this service is great. The people are great a great experience. Customer service like you would not believe.
Wayne YProfessional and succinct. Service above and beyond.
Edgar RGreat no hassle experience, will definitely use U-haul again if needed.
Patricia DReally appreciate the friendliness and manners
raven g | First ImpressionsVery helpful employees.
VICKY SCustomer service was good made things easy.
fred cThomas is great! Keep up the good work!
Steve APlease accept LA Wallet for ID. Danielle at the desk was great!
Matthew RThe lady that helped me was extremely kind and patient. It was refreshing considering the customer service that I have experienced prior here. Thank you
Erica C | First ImpressionsDifficult finding my storage
Takeisa W | Online Move InSuper-friendly staff and simple process. Least complicated transaction I’ve ever had with storage! Also great prices!
Jeremey H | First ImpressionsHe was very helpful
janice S | First ImpressionsThe staffing,storage are the best
BARBARA M | Overall ExperienceNo complaints, everyone was great!
Amanda L | Overall ExperienceMr. Allen helped us so much through a hard time. He is truly an Angel on earth. I can’t Thank him enough for everything he has done for us. I will recommend this facility to everyone I know. Thank you! Tonya & Kent
Tonya L | First ImpressionsThank you very much for your help and your service you afforded me. I will definitely use your company again.
linda w | First ImpressionsI moved out before 12-1-2022, it was Monday,November 21st when I moved out both storages. But overall everything was really good and clean. Thank you
mamie r | Overall ExperienceI could not find out how to move my vehicle to the first floor. It was extremely inconvenient. One of the elevators wasn’t even working. There needs to be better instructions on how to access the floor to your unit.
Skyler S | Online Move InLove it thanks alot guys
Connie L | First ImpressionsExcellent customer service
lance s | First ImpressionsStorage facility wasn’t well kept. Had roaches coming from different units and while moving out were on a few of my things!
Jaela H | Overall ExperienceI did not expect the service we got! Exceptional! We really needed a last minute truck and storage space and managed to get one on a Sunday afternoon. Thanks for being open and for being so helpful.
david m | First ImpressionsVery friendly nice and I applaud the customer service they have .
Davion L | First ImpressionsEverything was great except for no restroom’s were available to use in the storage area. I have a medical condition and it requires me to have to use the restroom, and I wasn’t able to because it’s out of order.
Jamie D | First ImpressionsThankyou for the available services
nick D | Overall ExperienceGreat workers I love them
Jeanita B | Overall ExperienceBe nice to have 24 hour access!
DANY M | Overall ExperienceBeautiful stuff and Thank you
VERONICA E | First ImpressionsStaff was courteous and helpful even when I was grumpy and exhausted.
nick D | First ImpressionsRoaches and the staff lies will never recommend storage
elizabeth k | Overall ExperienceThe only issue is there needs to be more carts available.
TANIA L | Overall ExperienceClean and convenient facility maintained by excellent staff who are always smiling and eager to help! I’d highly recommend :)
Brandi K | Overall ExperienceLove Raymond above and beyond energy as well as whole crew. Have already had other Family members get units there.
Connie W | Overall ExperienceSuper friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.
Brandi K | First ImpressionsNever had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue instead
TONY H | Overall ExperienceRoaches
Chiquita H | Overall ExperienceDon't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl Silvis
Cheryl S | First ImpressionsBig baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.
Mary C | First ImpressionsNo complaints
kia k | First ImpressionsLove this U-Haul only U-Haul I will use from now on and the staff is amazing!!!
Breanna S | Overall ExperienceThe manager when I got there was super helpful and super cool and I just wanted to say thanks
Calandra C | First ImpressionsGreat.
Pandra P | First ImpressionsFriendly staff and very helpful
Arthur M | First ImpressionsThe staff was helpful and friendly at 222 Lake Street, Shreveport, LA
LASHUNDA M | Overall ExperienceHolley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her
VeLynn T | Overall ExperienceEveryone very nice and facility well kept.
DANY M | Overall ExperienceThe lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise
VeLynn T | First ImpressionsMs Eva is great!!
Erica C | Overall ExperiencePaige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she’ll look into it. I was overcharged at least $280, even after one location gave me a small credit
Sandra T | Overall ExperienceCustomer service was very good and I will recommend it to my friends and family.
mamie r | First ImpressionsSuper friendly and they always go above and beyond! 5 stars!!
Courtney N | First ImpressionsIf Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.
Lee S | First ImpressionsThe process was easy. I enjoy the extra security methods involved.
DaNecia G | First ImpressionsCSR was very hel[ful
Lee S | Online Move InMs.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.
Kayleigh H | Overall ExperienceThey are real nice to me they took a time with me and I appreciate that
jerry p | First ImpressionsI enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.
Elise C | Overall ExperienceIt’s always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it’s always a good experience using the downtown location.
Willie T | Online Move InThe Manager Eva was wonderful. She did all she could to help me.
Lana W | First ImpressionsVery helpful and did a day at assisting me with any and all my questions.
Jennae M | Online Move InThank you !
Camllia M | Overall ExperienceI love the lakes st location because the staff is always nice and accomadating
Ashley A | First ImpressionsIt would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.
Yolanda W | First ImpressionsVery friendly and informative staff.
Erick T | First ImpressionsThe ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!
Christina A | First ImpressionsEmployees and Management was very helpful will definitely use this location again if needed.
Crystal J | Overall ExperienceI was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.
Ollie G | Overall ExperienceWhat started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.
Venecia C | First ImpressionsEveryone was friendly and the store and storage was clean.
Cheryl J | Overall ExperienceAaron IS THE BEST!!!! Make him President!!
tiffany r | First ImpressionsThey are the nicest people I've came across in years.
Thomas L | Overall ExperienceThank you!
Julie K | First ImpressionsGREAT JOB UHAUL TEAM!!!!!
EMMA B | Overall ExperienceI have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again
Parounder F | First ImpressionsThe truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.
DJ j | First ImpressionsThe online check in and truck pickup is great. Clean truck easy porthole to navigate.
Vance J | First ImpressionsI will be use U-haul again
Melanie G | Overall ExperienceFantastic group
Leonard C | Overall ExperienceGreat staff and an awesome facility
William W | First ImpressionsIt was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.
Benny S | First ImpressionsThe staff was awesome. I would highly recommend this facility.
THOMAS D | Overall ExperienceThank you
NICOLE G | Overall ExperienceVery helpful and courteous staff each time I went to the facility.
Ursulynn H | Overall ExperienceTo whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I
Jennifer W | Overall ExperienceThe staff was very helpful and very accommodating
Linda I | Overall ExperienceI just love courtney and how she treats here customers
Jennifer M | Overall ExperienceVery helpful great Customer Service
tiyikie m | First ImpressionsThis location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.
Chris F | First ImpressionsStaff was very helpful and customer service agent that made my reservation was awesome
Shandreka S | Overall ExperienceThe service was average.
larry b | First ImpressionsIt was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.
Dorothy D | Overall ExperienceVery knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!
Karen F | First ImpressionsI would definitely recommend this facility to anyone I would definitely use this facility again
monique w | Overall ExperienceAwesome location
LaJavia A | First ImpressionsEverything was taking care of very friendly
pauline s | First ImpressionsNone
orlando j | Overall ExperienceBrenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend
Taylor M | First Impressionssuper nice guy......eager to help. very thorough. it was a pleasant experience.
crystal l | First ImpressionsAmazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.
Renata D | First ImpressionsVery friendly and helpful!
Patricia D | Overall ExperienceThe lady that took care of us was great!! Very patient, understanding and very helpful!!
Patricia D | First ImpressionsCourtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!
Teresa D | First ImpressionsKeep up the good work
orlando j | First ImpressionsThank You
Meshell B | First ImpressionsMeet all my needs .
yarnell b | Overall Experience