Customer Reviews for U-Haul Moving & Storage of Downtown Paterson

1,733 reviews

426-440 Grand St   Paterson, NJ 07505

(973) 870-0859

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 870-0859

426-440 Grand St
Paterson, NJ 07505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

regina Saunders 
Rating:
5.0

Am very happy and overwhelmed with the service and courtesy the staff showed me.

jose paredes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miosoti Morales  |  Online Move In 
Rating:
5.0

I would use them and recommend them to any one that's looking for a storage space

ABDULKHA MUHAMMAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Gomez 
Rating:
4.0

Customer did not leave a comment.

flor Hernandez 
Rating:
5.0

Customer did not leave a comment.

deanna hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wilfredo medino 
Rating:
5.0

Customer did not leave a comment.

Shayna Melendez 
Rating:
5.0

Customer did not leave a comment.

ODLANYER SOTO 
Rating:
5.0

Customer did not leave a comment.

Angel Martinez 
Rating:
5.0

Customer did not leave a comment.

Ravone Davis  |  First Impressions 
Rating:
5.0

Very good service nice people helpful

Isidora Roman  |  First Impressions 
Rating:
5.0

Very good service

hector gomez 
Rating:
5.0

The truck was clean and ready when I arrived. The staff was excellent. Could not have had a better rental experience. Will rent from this location again. Thank you, John

John Romansky 
Rating:
3.0

Customer did not leave a comment.

hernan asencion 
Rating:
5.0

Great experience at this location. Workers were very attentive! Will recommend ro everyone 👌

Lukiana Freeman 
Rating:
5.0

A good place when you in between life situations and somewhere to put extra belongings until you have space at your place to add them Thank you for being there when I needed help.

Lisa Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANNY MARTINEZ 
Rating:
5.0

Good customer service

Senad Nikocevic  |  First Impressions 
Rating:
1.0

Do not go here. They really charged me the gas fee because i was at half tank, not 5/8ths of a tank. You really expected me to pullup to a gas station to put *$5* in?? Really? Then they charge me a late fee for forgetting to take my lock off even though i came back within 15 minutes to take it off. The Uhaul lock was BROKEN that’s why i even had mine there to begin with. $110 extra for $5-10 of gas and waiting 15 minutes past drop off for my lock to come off. This place will find any reason to charge you. DO NOT GO

Benjamin Ackley 
Rating:
5.0

Thank for everything for you help thank because you help me I need that first time I be there thank an God bless for oll of you

Maria Angel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffry Delacruz-Javier 
Rating:
5.0

staff was friendly and young lady at the desk was extremely helpful and polite and explained everything completely and quoted an accurate price.

FAUSTO GARCIA 
Rating:
5.0

Excelente atención y la secretaria muy amablemente educada.

carlos sanchez 
Rating:
5.0

Todo estaba vien no tengo comentario

Manuel Guaman 
Rating:
4.0

Customer did not leave a comment.

ramazeea belton 
Rating:
5.0

Gracias

Arianny Fermin Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paula Borquez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Barnes 
Rating:
5.0

Nothing really I enjoy the the service very pleased and comedy made me very pleased and confidence on the move that I made I'm very short notice may my weekend very happy

Michael Robinson 
Rating:
5.0

👍

robert saez 
Rating:
4.0

Customer did not leave a comment.

Franyi Martinez 
Rating:
5.0

Customer did not leave a comment.

jennry duran 
Rating:
5.0

Customer did not leave a comment.

Kenya Percival  |  Online Move In 
Rating:
5.0

Clutch and Convenient

Tyler Butts 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
3.0

Customer did not leave a comment.

shamere stamp 
Rating:
5.0

Great customer service

natasha smith 
Rating:
5.0

Customer did not leave a comment.

JACKELYN classen 
Rating:
2.0

I was over charged for gas. Refund me please

Shanetta Wesley 
Rating:
5.0

The general manager Mrs Paulino is extremely important to the facility and her staff and she's very versed and skilled and knowledgeable

Tamara Elliott Woodard  |  Overall Experience 
Rating:
5.0

Quick efficient and very friendly

FRANCISCO JAVIER 
Rating:
5.0

Keep being great

dennys alavarez 
Rating:
4.0

Customer did not leave a comment.

fuzayal husain 
Rating:
5.0

Customer did not leave a comment.

Reazur Khan 
Rating:
5.0

Customer did not leave a comment.

Hyam Elnakib 
Rating:
1.0

I drove for 78 miles then filled up the tank with gas right before dropping it then i got a bill for driving over 100 miles and a 30$ refill fee for dropping the van with 2 lines of gas only. i went to them in person to prove that they didn't even take a look at the van before issuing the invoice. then spoke to a manager that said she will fix it tomorrow... i have a feeling that i will be visiting them soon to see they've done nothing!

Nawaf Hamade 
Rating:
5.0

Customer did not leave a comment.

nashley garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

salam butt 
Rating:
5.0

Customer did not leave a comment.

Suhair hamzeh 
Rating:
5.0

Customer did not leave a comment.

Giuseppe Anfibio 
Rating:
5.0

Customer did not leave a comment.

Wilbert Contreras 
Rating:
5.0

Customer did not leave a comment.

insaf ettayebi 
Rating:
5.0

Customer did not leave a comment.

viviana sedano felipa  |  Overall Experience 
Rating:
2.0

Staff is not helpful or professional

Renee Rogers  |  Overall Experience 
Rating:
5.0

You are all caught up on improvements, vehicle was good, functioned good and was clean as well! Thank you very much...

Ruben Cortes 
Rating:
3.0

Time spent at location

Rosa Quinones 
Rating:
4.0

Customer did not leave a comment.

James Rodriguez 
Rating:
5.0

Customer did not leave a comment.

detravio saylor 
Rating:
4.0

Customer did not leave a comment.

Juan Bautista 
Rating:
5.0

personal muy tratable excelente servicio

CLIFOR HONORIO 
Rating:
5.0

Customer did not leave a comment.

ira wise 
Rating:
5.0

Thank for everything for you support thank an God Bless you ❤️🙏

Maria Angel 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL JONES 
Rating:
2.0

Too many codes and storage small and far to move

Belinda Martinez  |  Online Move In 
Rating:
5.0

The staff is excellent. I won't go anywhere else

alerx cruz 
Rating:
5.0

Customer did not leave a comment.

Thomas Rescinitu 
Rating:
1.0

The truck loaned to me smelled of marijuana. I informed the staff who offered to change the truck. Additionally, the gas was lower than the maintained amount. I was not informed of the rate to extend and was explained as if it was cost effective to extend. I have never had these issues in the past which is why I use this location for all my moving needs but due this happening I’ll reconsider.

Bridgette Wallace 
Rating:
5.0

Customer did not leave a comment.

rafael sanchez 
Rating:
5.0

Customer did not leave a comment.

Shanetta Wesley 
Rating:
5.0

This location is by far not the closest to our house, but we have rented from them several times. We have always found them to be friendly, helpful and professional. Pick up and drop off are smooth and quick.

patricia Carhart 
Rating:
3.0

Customer did not leave a comment.

elizabeth jativa 
Rating:
3.0

Customer did not leave a comment.

Beverly Parker 
Rating:
5.0

Customer did not leave a comment.

Tamika Nixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shakena Lockhart 
Rating:
5.0

Every is very good. The employees had good experience and kind

Mohammad Alkhawaldeh 
Rating:
5.0

Customer did not leave a comment.

Sahdasis Durham 
Rating:
5.0

Customer did not leave a comment.

Paul Larsen 
Rating:
5.0

Staff was very kind and helpful. The store manager was very knowledgeable and patient with me. I think her name was Naya. She helped me secure my unit. I am very happy and excited to be a long time customer.

Deandra Black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Rueda 
Rating:
5.0

Great hospitality

VALERIE PORTER 
Rating:
5.0

Customer did not leave a comment.

Leny Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clinton Segura-Doleo 
Rating:
5.0

Customer did not leave a comment.

jonney haywood 
Rating:
5.0

everything is perfect maybe more employees

kiamelly tineo 
Rating:
5.0

Customer did not leave a comment.

olga brieva 
Rating:
5.0

The staff is friendly, place is clean and neat, the vehicle was already ready, when we arrived.

ANNY ALONZO 
Rating:
5.0

Customer did not leave a comment.

JUANA NAVARRO 
Rating:
5.0

Excelente 👌 servicio

alfgry marte 
Rating:
4.0

Customer did not leave a comment.

Iyeshia Porcha  |  Overall Experience 
Rating:
4.0

Todo bien solo q te tienen mucho tiempo en espera cuando llamas para preguntar o contratar un servicio

PETERS ILLESCAS ALCANTARA 
Rating:
4.0

Customer did not leave a comment.

YAJAIRA FLORES 
Rating:
5.0

Customer did not leave a comment.

RAMON PEREZ ROSARIO 
Rating:
4.0

Customer did not leave a comment.

maria medrano 
Rating:
3.0

Customer did not leave a comment.

Pedro Mendez 
Rating:
5.0

Customer did not leave a comment.

stephanie gee 
Rating:
5.0

Customer did not leave a comment.

Sergio De 
Rating:
2.0

Customer did not leave a comment.

Jeanne Morales 
Rating:
5.0

Customer did not leave a comment.

warassa mercedes 
Rating:
4.0

Customer did not leave a comment.

Joseph Reiner 
Rating:
5.0

Customer did not leave a comment.

COURTNAY STEVENS 
Rating:
5.0

I'm grateful for all the help I got from the staff . They are amazing. Thank you .Bmartinez

Brenda Martinez  |  Overall Experience 
Rating:
5.0

Continue what you’re doing

FANNIE Cunningham 
Rating:
5.0

Customer did not leave a comment.

Tracey Davis  |  Overall Experience 
Rating:
5.0

My second tine renting and I was very please. Thanks

carmen gonzalez 
Rating:
5.0

Customer did not leave a comment.

VONTRELL HINES  |  First Impressions 
Rating:
5.0

Excellent

ROBERT ENRIQUE 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HARVEY-ISOM 
Rating:
5.0

Good

Sonja Cabrera 
Rating:
1.0

The workers here are extremely rude, unprofessional and useless. You need better workers who love working with people and don’t mind if a customer ask a question. These workers act like customers are bothering them by asking them questions. Unhappy with my experience.

Mara Green 
Rating:
5.0

Customer did not leave a comment.

jashira silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brendella treadwell 
Rating:
5.0

Customer did not leave a comment.

Mohammad Alkhawaldeh 
Rating:
1.0

The Spanish girl with the braces on was extremely rude and unprofessional. I asked her for help and she said she couldn’t help me and told me to do it online. I told her I just had a question and she told me she still couldn’t help me and if she did wit would be an additional charge. She was rude, unprofessional, unfriendly, unhelpful and it was just annoying to have to deal with her. I am not coming back to this location ever again. Not only that but the two boxes I paid for and the tape, weren’t in the truck.

Mara Green 
Rating:
4.0

Customer did not leave a comment.

ISABEL MARTINEZ 
Rating:
1.0

Customer did not leave a comment.

Shaquille Whitfield 
Rating:
5.0

Customer did not leave a comment.

insaf ettayebi 
Rating:
1.0

Customer did not leave a comment.

JOSEM NINA BONILLA 
Rating:
4.0

Thank you for your wonderful service have a great blessed week.☮️🎆👋🏾🙏🏽🙏🏽🙏🏽

SHIRLEY SIMMONS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalia Garcia 
Rating:
5.0

No complaints

valmary asia 
Rating:
5.0

No signal issues but surprise. Had app issues trying to check the vehicle back in. Kept going to a white screen and not able to check in.

Justin Baer 
Rating:
5.0

Excellent service with great customer service

Eugene Williams 
Rating:
5.0

The staff was very professional & courtesy.

janet dennis  |  Overall Experience 
Rating:
5.0

Muy buen servicio.

yulisa custodio  |  First Impressions 
Rating:
5.0

The staff explained the process since its my first time storing my personal items. Everything went as indicated and I really enjoyed this location and the features offered. I enjoy the safety code to access the building when I need to go in. I truly recommend this to anyone I know. I even had a situation of important paperwork left in the rental vehicle and the staff helped located them. I was so relieved and excited to go get them. Overall an amazing experience and thanks so much to the staff.

Nilda Cortes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AQUILLA LAWSON  |  First Impressions 
Rating:
5.0

Thank you for your good service keep up the great work have a great blessed day

SHIRLEY SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miriam belarde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danisha Greene  |  Overall Experience 
Rating:
4.0

Everything was ok until I went to my unit and there was poop in the front by our unit entrance. Looks like cat poop or some type of animal

jessica morales  |  Overall Experience 
Rating:
5.0

Good service and professional

CARLOS DEJESUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jahir khalil duncan-wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ahmad williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trina Anderson  |  Overall Experience 
Rating:
3.0

To Expensive....... And the staff are Clowns Except the Manager .. Was always helpful..

MIGUEL ENCHAUTEGUI  |  Overall Experience 
Rating:
5.0

Everyone was extremely nice and super helpful

ricardo matienzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joewayne campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle Atkins  |  First Impressions 
Rating:
5.0

Thank you

lashawn taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLENE RITTER  |  First Impressions 
Rating:
5.0

I love the place

anny figueroa hernandez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

colette stephhen-alford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shevon Hogges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREYANA PAULING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eurydice duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERLAND FOSTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLTON MARSHALL  |  First Impressions 
Rating:
5.0

Excellent thank you for your service

HECTOR VEGA  |  Overall Experience 
Rating:
5.0

There’s 2 employees who are outstanding and helpful chante and Lisa when you talk about communication

William / sharon Smallwood/ Edmund  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Auristela Velazquez  |  Overall Experience 
Rating:
5.0

good human quality and an excellent work team in the end are the best

ODALIS VOLQUEZ HURTADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Castro de aza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laneke Mcrae  |  Online Move In 
Rating:
5.0

Good staff good manager

Aaliyah Aybar  |  Overall Experience 
Rating:
4.0

The customer service was amazing. I just wasn’t pleased with the fact that there was only one elevator…

FELICIA HARRELL  |  Online Move In 
Rating:
5.0

Amazing staff that goes out of thier way

jessenia soto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANTI MYLES  |  First Impressions 
Rating:
5.0

I love it

kenia gerardo  |  Overall Experience 
Rating:
4.0

The place was nice and clean my ugly negative comments will be it was a bit pricey other than that it was good.

JUAN DEJESUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERCEDES GARRIDO  |  First Impressions 
Rating:
5.0

Thank you for your service 👍

LUIS CELIS LOZANO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martavius Bright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR PALACIOS ALMESTAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Llilians Lantigua  |  First Impressions 
Rating:
5.0

Great crew in Paterson

Ricardo Cuebas  |  Overall Experience 
Rating:
5.0

I forgot the person that was taking care of me to get the stage in the truck but she was really really nice and made me feel comfortable moving my stuff so she deserve a big big 100 great job

NICOLE JACKSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CELESTE DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

celeste davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marie Mills  |  Overall Experience 
Rating:
5.0

Very good service and good location

Ramon Guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danisha Greene  |  First Impressions 
Rating:
4.0

I would like to let other people know, that I have my belongings there in this Uhaul for 7 month and I have to tell that my experience was right, I don’t have any problem, and I have all my belongings back the way, I leave it, so for me, I don’t had any bad experience I don’t have any problem, sure I pay on time my storage room. So that was my experience in this place. I appreciate and I have to say ¡Thank You!.

marta gandia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Breewington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrio bartolo  |  Overall Experience 
Rating:
5.0

The manager her self helped me physically move my items out of one unit and into another She went above and beyond her job description to ensure my transfer went smoothly when I broke up with my girlfriend Thank you 🙏🏽 so mch

luis garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDOM AYBAR  |  Overall Experience 
Rating:
5.0

Very helpful in facilitating on site & online coordination of reservation

JUAN SAHARIG  |  First Impressions 
Rating:
1.0

You auctioned my Unit without giving me notice You will be hearing from my lawyer!

Kyra Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAMAYA MILLER  |  Overall Experience 
Rating:
5.0

Staff is nice & friendly!!

MELISSA CARTER  |  First Impressions 
Rating:
3.0

Everything was great and convenient

Ali Abdullah  |  First Impressions 
Rating:
5.0

I've been a uhaul customer for years and never have been disappointed

Tamara Elliott Woodard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nyasiah brown  |  First Impressions 
Rating:
5.0

very helpful and very professional , as well as exceptional customer service :}

Melina Hidalgo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Porsalin Hindsman  |  Online Move In 
Rating:
5.0

I would like to say Thank you to your staff for making my experience feel like we’re family *****

janet dennis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yulissa pilier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sahdasis-latrell durham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Volante Drakeford  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rodney Lawyer  |  Overall Experience 
Rating:
5.0

Got a storage space for my stuff and a nice lady help me and help me understand where everything was at and what to do.

LINDA CAMACHO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carla Cabello  |  Overall Experience 
Rating:
1.0

Workers were horrible.

Steven Maretto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jessica morales  |  Online Move In 
Rating:
2.0

I ordered the storage unit but I never went up. I’d like to know where is my refund as I told the receptionist that I will not be needing it after all because I used the U-Haul truck that I rented also yo move all my small stuff into my own apartment instead of the storage unit. I never went up not did I opened it. Please refund my money ASAP. Thank you. 😌🙏🏼

beatriz caro  |  Overall Experience 
Rating:
5.0

La Gerente súper Amable , Respetuosa y todo su personal

olga rosario ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

verler mceachin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence Felder  |  Overall Experience 
Rating:
5.0

Thank you so much for your services.

ELSA TRINIDAD  |  Overall Experience 
Rating:
1.0

It's not good

Stanley Alvarez-Cedeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshawn Ellis  |  First Impressions 
Rating:
5.0

The manager at this site is the absolute best she is always professional kind friendly courteous and knowledgeable. She has not only helped me during a rough time but she helped my Sister . We absolutely love her..She runs this uhaul so professionally and for that me and my sister give her a 5 star rating and review.. SHE'S AN ANGEL AND THE ABSOLUTE BEST AT HER JOB!!

verler mceachin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Copper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raeset BAMBO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janet dennis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dharma perez  |  Overall Experience 
Rating:
5.0

Todo es perfecto

yudelkis maria de diaz  |  First Impressions 
Rating:
4.0

Muy buen servicio al cliente tanto por teléfono como a nivel personal, en Sucursal de la Grand en Paterson Nj ! En especial : Esmarlyn Y Nahya

nelcy Jimenez  |  Overall Experience 
Rating:
4.0

I rented a truck 3x’s to include a van once. The manager was MOST knowledgeable, PLEASANT, and extremely helpful!. And might I add calming in this stressful time. Thank you UHAUL and of course Manager!

ANITA FOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO padilla  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

OTIS COE  |  Overall Experience 
Rating:
5.0

Buen trato del personal

Mario Dominguez  |  Overall Experience 
Rating:
5.0

Excellent customer service

HECTOR GORDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Williams  |  First Impressions 
Rating:
5.0

You are the best.

Julio Poggi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose Claudio Machado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank destefano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahaad Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHALEE FAIRMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique Zuniga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose paredes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystle Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanette AArmenta  |  Overall Experience 
Rating:
2.0

Customer service rep seemed new and gave me conflicting and not accurate info. Billing was also not accurate.

Edwin Duran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador Delarosa  |  Overall Experience 
Rating:
2.0

I was given an unsafe truck to rent.

DENISHA BERRIDGE  |  Overall Experience 
Rating:
5.0

Great customer service!

Lizaret Espinal Urena  |  First Impressions 
Rating:
5.0

Buen servicio

CARLOS ALVAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Webb  |  First Impressions 
Rating:
5.0

Really nice and clean place. The staff was great! And very helpful. Hope I see this at other uhauls

Rachel Castillo  |  First Impressions 
Rating:
5.0

Audrey was exceptional!!

TOM POLUM  |  Overall Experience 
Rating:
5.0

Excelente servicio tanto de la gerente como de todos sus empleados 100% recomendados

tomacina de los santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHADA KEARSE  |  First Impressions 
Rating:
5.0

Es buen establecimiento para poder Guardar

wilfredo merino  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

RANDOLPH MCCRAVY JR  |  Overall Experience 
Rating:
2.0

I reserved a space that included first month free. When I arrived, it was not only not ready, but needed to pay first month. In addition, the attendants took 90 minutes to register a new account eventually calling the manager to arrive for assistance.

Aracelis Andino  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jermaine robinson  |  Overall Experience 
Rating:
5.0

I totally recommend this place It is very clean and safe

Carla Cabello  |  First Impressions 
Rating:
5.0

God Bless You!

Nanette AArmenta  |  First Impressions 
Rating:
2.0

Manager does not answer phone, can not get in after hours

Adam Cabrera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edwin Rodriguez  |  Overall Experience 
Rating:
5.0

Me encanto el trato que Me brindo la manager todo muy bien

Gloria aybar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ernesto De La Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise lopez  |  Overall Experience 
Rating:
5.0

Loved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.

yanell jefferson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hafeezah Freeman  |  Overall Experience 
Rating:
5.0

The staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experience

Jessica quevedo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRISTHIAN SAEZ-PALOMINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiara tyson  |  Overall Experience 
Rating:
5.0

If every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.

Handyna Thezan  |  Overall Experience 
Rating:
3.0

The Paterson location specifically is excellent and helpful. I’m not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can’t say the same for other locations in NYC.

Keohgi Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nico franklin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angie Rose  |  Overall Experience 
Rating:
5.0

Nayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise! Tom

TOM POLUM  |  First Impressions 
Rating:
2.0

Te roban tu dinero sin consumirlo

YOLAINE FERMIN-DEGARCIA  |  Overall Experience 
Rating:
5.0

Nya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhaul

julie generals  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and polite Excellent customer service Good job thank you

HECTOR GORDON JR  |  Overall Experience 
Rating:
5.0

Staff was very professional.

Winston Lyons  |  Overall Experience 
Rating:
4.0

I am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore, Thank you, Olga Crespo

OLGA CRESPO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucy balaguer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA STEELE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEL SIMS  |  First Impressions 
Rating:
1.0

Staff not very friendly and/or helpful.

maira mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Cruze  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMAAL MCCUBBIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG CAPERS-REDMOND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Medina  |  First Impressions 
Rating:
2.0

The staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweat

JOSE GONZALEZ  |  Overall Experience 
Rating:
1.0

Disrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.

Miluska Passara  |  Online Move In 
Rating:
5.0

No issues. Thank you.

Alexander Bierman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myreeka mcduffie  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ben Ochoa  |  Overall Experience 
Rating:
5.0

Muy buena atención, excelente.

Victor Grullon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANET GONZALEZ  |  First Impressions 
Rating:
3.0

Too hot 2nd floor

maira mendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luz Camacho  |  First Impressions 
Rating:
2.0

The elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....

Nicole Sweeney  |  First Impressions 
Rating:
4.0

Trash cans. Recycling. Donations. Working bathroom.

Edwin Faya  |  Overall Experience 
Rating:
3.0

Place wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.

JOSE GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Barbosa-Lopez  |  First Impressions 
Rating:
5.0

Clean, no bugs or pests, pricing was great.

SHAMIKA TANNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY LEFTWICH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OLGA CRESPO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kiara cordero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa Farrar-Darden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

celeste davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaqueline Estrada  |  Overall Experience 
Rating:
5.0

Very wonderful helpful staff

DAVID SANCHEZ  |  First Impressions 
Rating:
5.0

Uhaul is great!! Wouldn’t use any other place!!

Elisa Cruz  |  First Impressions 
Rating:
5.0

The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.

Emma Smith-Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Rodriguez  |  Overall Experience 
Rating:
1.0

I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.

esther sheku  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Rosa  |  Overall Experience 
Rating:
1.0

I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.

Yvette Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA BRADLEY  |  Overall Experience 
Rating:
5.0

La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias

NATTASHAV BRUNI  |  First Impressions 
Rating:
4.0

Besides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all👎👎👎 But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....

Miguel Enchautegui  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LYNNELL MCKAY  |  Overall Experience 
Rating:
5.0

Nyia was a great help

AILEENE ZICOPOULOS  |  Overall Experience 
Rating:
3.0

Although Evan was wonderful and helpful he was working by himself so the wait was extensive

Dalmarie Nesby  |  First Impressions 
Rating:
5.0

A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.

Glenn Rousset  |  Overall Experience 
Rating:
5.0

Great Customer service.

Liz vALLE  |  Overall Experience 
Rating:
5.0

The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.

Luigia Russo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMIKA TANNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean Saunders  |  Overall Experience 
Rating:
5.0

Staff very helpful and cuteous

Jennifer Collins  |  First Impressions 
Rating:
5.0

Costumer service was very helpful, kind, and polite. Thank you

Angie Rose  |  First Impressions 
Rating:
5.0

Satisfied

Eduardo Nieves  |  First Impressions 
Rating:
5.0

Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.

Jose Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Mayfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lantieri  |  Overall Experience 
Rating:
5.0

👍🏽

JONATHAN CARDENAS  |  First Impressions 
Rating:
5.0

The employee was very nice and courteous.

Micheal Pietoso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patria Martinez  |  Overall Experience 
Rating:
3.0

You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.

kimberly mena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david schlosser  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nakeita Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Barbosa-Lopez  |  Overall Experience 
Rating:
2.0

I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all

Brenda Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aida Ramirez  |  First Impressions 
Rating:
5.0

Great service and experience

Shà Quan Holmes  |  First Impressions 
Rating:
4.0

Very good

Larry Mayfield  |  First Impressions 
Rating:
2.0

No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.

Dianna Rodriguez  |  Overall Experience 
Rating:
2.0

was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor

angelica gutierrez  |  Overall Experience 
Rating:
5.0

Dude was cool, helpful and efficient.

Alahjuan Georges  |  First Impressions 
Rating:
5.0

Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.

jason allen  |  First Impressions 
Rating:
2.0

Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.

Patricia Marcelin-Belfils  |  Overall Experience 
Rating:
5.0

Great experience from the beginning to the end!!!

Hector Rivera  |  Overall Experience 
Rating:
5.0

The young lady that helped me was wonderful and very helpful

Margaret Mayes  |  First Impressions 
Rating:
5.0

Great Service

Shà Quan Holmes  |  First Impressions 
No reviews have been submitted for this location.

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