Customer did not leave a comment.
MANLEY B- Georgia GA
- Douglasville
- 30135
Customer Reviews for U-Haul Moving & Storage of Douglasville
Services at this Location:
Contact Us
9416 Hwy 5Douglasville, GA 30135
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Gloria D- Rating:
- 5.0
Nothing
melvin d- Rating:
- 5.0
Customer did not leave a comment.
Tamika A- Rating:
- 5.0
Rental process was quick and easy. Vehicle return was efficient drop off and go after inspection.
Robert M- Rating:
- 3.0
Customer did not leave a comment.
Henry N- Rating:
- 5.0
Customer did not leave a comment.
Yvonne s | First Impressions- Rating:
- 5.0
My experience with U-Haul was a pleasure I had great customer service from the door. I would definitely recommend the U-Haul Hwy 5 to everyone that I know. Thanks for a great experience.
Aaron C- Rating:
- 5.0
Customer did not leave a comment.
Hashim W- Rating:
- 5.0
Customer did not leave a comment.
Richard G- Rating:
- 5.0
Customer did not leave a comment.
Christopher H- Rating:
- 5.0
Customer did not leave a comment.
Richard C- Rating:
- 5.0
Customer did not leave a comment.
Tomisha M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Deajada S- Rating:
- 5.0
Customer did not leave a comment.
Jonathan H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 5.0
Customer did not leave a comment.
andrew m- Rating:
- 4.0
Customer did not leave a comment.
Tim G- Rating:
- 4.0
Fix the truck brakes!
Jhoan T- Rating:
- 5.0
Customer did not leave a comment.
Gerard W- Rating:
- 4.0
I would like to say that the people in the store were very nice and professional. The question that I have is about the online option to pre register but you still have to stand in line once get to the store to pick up your truck. There should be a area just to pick up your truck that you have already set up.
Carmalita T- Rating:
- 5.0
the snap and go hitch was horrible on the 6X12 trailer. They need to go back to the old screw down locking devices. We spent an hour trying to remove the hitch from the ball and even called road side assistance for help over the phone. We finally removed the hitch from the my truck. The folks at this Uhaul are awesome and I went and picked up the hitch the next day.
Peter C- Rating:
- 5.0
Customer did not leave a comment.
Branden w- Rating:
- 5.0
Customer did not leave a comment.
LARRY H- Rating:
- 5.0
Customer did not leave a comment.
Jazmin K- Rating:
- 5.0
Everything went well and it was "smooth sailing" from pick-up to drop-off and the staff answered all my questions and my bill was commensurate with what I expected...I was very pleased😃🤗
CYNTHIA W- Rating:
- 5.0
Customer did not leave a comment.
DEMARCUS C- Rating:
- 5.0
Good people.
Wilson H- Rating:
- 5.0
Customer did not leave a comment.
MARCUS G- Rating:
- 5.0
Customer service was the best Pretty girl to look at Friendly kind she knew her computer Easy return
Robert H- Rating:
- 5.0
Customer did not leave a comment.
Randy L- Rating:
- 5.0
nothing
Haskell J- Rating:
- 3.0
My recent rental was filthy on the outside, inside was decent, other than the marijuana smell. Steering pulled to the right, tire alert was on, and the side view mirrors did not work. Brakes were also iffy, especially after I loaded my stuff. I don’t care what they do on their own time, but maybe lay off the weed until you get home.
Mark T- Rating:
- 5.0
Customer did not leave a comment.
Deona H- Rating:
- 5.0
I can appreciate the great customer service, and the cleanliness of the rental truck.
Ulysees J- Rating:
- 5.0
Nothing
KARLA W- Rating:
- 5.0
Very furnished and agents are very professional.
Chantal V- Rating:
- 5.0
Customer did not leave a comment.
Rueben P- Rating:
- 4.0
Customer did not leave a comment.
Danita H- Rating:
- 5.0
Customer did not leave a comment.
paul w- Rating:
- 5.0
Customer did not leave a comment.
Stanley M- Rating:
- 5.0
Need no improvement!!
Terry S- Rating:
- 5.0
Customer did not leave a comment.
Erdeen D- Rating:
- 4.0
All side windows and windshield were filthy. Had to clean them myself to have decent visibility.
Jeffrey C- Rating:
- 1.0
I will NEVER use Uhaul again. I reserved truck, when I went to go pick it up was told I couldn't rent a truck and needed to call a number. The number I called stated my waiting time would be a hour.....after 24 minutes the lady in charge asked what I was going to do with my reservation I said I'm holding on the phone for an hour to see what I'm going to do...,she then told me she knew why I couldn't rent the truck and I looked at her confused.... thinking well why did you make me wait over here for 24 minutes???? She proceeded to tell me it was 12$ owed from my previous rental...but never stated exactly why. I explained to her I never received phone calls, text, nor email about the matter.
Turquoise M- Rating:
- 5.0
Ms. Beverly was amazing! Her spirit & energy oozes positivity. Provided me with excellent customer. She was very detailed with her explanation of everything.
Ray R- Rating:
- 1.0
Customer did not leave a comment.
Israel R- Rating:
- 5.0
Customer did not leave a comment.
Aldinever L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RONALD C- Rating:
- 5.0
Customer did not leave a comment.
DARREN M- Rating:
- 5.0
Customer did not leave a comment.
Reynaldo P- Rating:
- 5.0
Staff were very helpful and pleasant from the inside staff to the staff helping on the outside
Jamar B- Rating:
- 5.0
Customer did not leave a comment.
Timothy F- Rating:
- 5.0
Always a GREAT experience here!
Lauren G- Rating:
- 5.0
Customer did not leave a comment.
Darrin B- Rating:
- 5.0
Customer did not leave a comment.
Martha A- Rating:
- 5.0
Everyone is very helpful and professional as they treat the customers with kind respect and considers each customer situation in need for rentals properties with great concern for that customer. Thank you Hwy 5 Uhaul Center! What an Awesome work crew!
Joyce C- Rating:
- 5.0
Customer did not leave a comment.
Billy H- Rating:
- 1.0
The uhaul app moves very slow when on the property for check in/checkout. The location was over filled with trucks I had to park on curb along with 6 other people. My car was trapped inside the parking lot because of all the trucks blocking entrance/exit. I had to drive my car over the curb scraping the bottom of my car.
Dnae D- Rating:
- 5.0
Robin the front desk customer service representative was awesome
Tammi S- Rating:
- 5.0
Great service at counter and while getting trailer hooked up and unhooked
Gregory M- Rating:
- 5.0
Customer did not leave a comment.
Craig M- Rating:
- 3.0
Need clear directions on returns. Went inside and waited 15 min to be told returns done outside but no clear signage when you first drive in. Sign needs to be up front.
Steve S- Rating:
- 5.0
Customer did not leave a comment.
JUNEAU F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Johnny K- Rating:
- 2.0
The check engine light came on the truck wouldn’t go pass 60 on the highway.
edy d- Rating:
- 5.0
Customer did not leave a comment.
SANDRA D- Rating:
- 5.0
The guys who helped us set up the trailer were very helpful. We had a relay go out so the lights on the trailer were not getting power. The guys helped us figure out the issue, swapped a relay around and we were good to go. Awesome!
Mary B- Rating:
- 5.0
Customer did not leave a comment.
Joyce C- Rating:
- 5.0
Customer did not leave a comment.
Frazier S- Rating:
- 4.0
Customer did not leave a comment.
Jesse W- Rating:
- 5.0
It was quick and easy. The staff were very polite and professional. Definitely will be going back.
Craig M- Rating:
- 5.0
Third time using this location. I always check availability here first due to the availability, friendliness, and efficiency.
Fatima G- Rating:
- 5.0
As always hey 5 team will go over and above
David P- Rating:
- 5.0
After I rented the truck, I also rented a space on 2/29/24. However I was charged the rental price only to discover that the next month was first month free. Was I entitled to this deal, I felt a little funny that it wasn't mentioned to me when I rented the space.
TYRONE S- Rating:
- 5.0
Very flexible!!!!!!
Denny W- Rating:
- 1.0
Customer did not leave a comment.
edy d- Rating:
- 5.0
Customer did not leave a comment.
Juergen S- Rating:
- 4.0
Was fast, guys nice but the truck smell so bad like I can’t even breath well. Smell like cat urine and cigarette, omg ! Clients please, that’s no fear.
yokasta a- Rating:
- 5.0
Customer did not leave a comment.
CHEICK S- Rating:
- 5.0
Customer did not leave a comment.
Nicole K- Rating:
- 5.0
Customer did not leave a comment.
Michael J- Rating:
- 5.0
GREAT SERVICE!!!!
Denny W- Rating:
- 4.0
Customer did not leave a comment.
Valentyna T- Rating:
- 5.0
Great Service!!!!!
Denny W- Rating:
- 5.0
Everyone that I worked with was great.. I wish I had the names so I could list them personally but it was a smooth, informed and quick checkout and return process. They know what they are doing, customer service and professionalism was on point. Thank you!
Nichole R- Rating:
- 3.0
It was quite congested trying to return rental.
CAROLYN Y- Rating:
- 5.0
always have been satisfied
Cynthia H- Rating:
- 4.0
Customer did not leave a comment.
Edward M- Rating:
- 5.0
Customer did not leave a comment.
Kimberly F- Rating:
- 5.0
Customer did not leave a comment.
Kaitlin P- Rating:
- 5.0
Customer did not leave a comment.
Jenny C- Rating:
- 5.0
Customer did not leave a comment.
MARILYN B- Rating:
- 5.0
Customer did not leave a comment.
Michael J- Rating:
- 5.0
Customer did not leave a comment.
Joanne A- Rating:
- 1.0
Bad location, too crowded, and unhelpful personnel.
Pamela M- Rating:
- 2.0
The location is too crowded and is in a bad location for returning equipment. The personnel was not helpful and seemed in a rush.
Pamela M- Rating:
- 5.0
The sales rep was amazing. I loved everything about her. She went above and beyond to take care of me.
Melissa M- Rating:
- 4.0
The vehicle had a bent rim and the steering wheel was not working properly. This vehicle should not have ever been rented out. The tire went flat because of the rim!!!
C D- Rating:
- 5.0
Customer did not leave a comment.
GEREBIA L- Rating:
- 5.0
Everything was perfect, I had no problems at all!
TISHAWNA H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael H | First Impressions- Rating:
- 5.0
Great customer service with brandy and team!
Johnny B- Rating:
- 5.0
Brandy and her team were, thorough, professional, and attentive to my needs as a new customer. After our conversation, I had everything I needed to have an excellent experience. EVERONE I spoke with at the facility was EXCEPTIONAL! Great job Team!!!
Baron F | Overall Experience- Rating:
- 5.0
Uhaul have all ways been good for all my transporting needs. Thanks Uhaul.
Felipe H- Rating:
- 5.0
Excellent team that made sure everything with my rental was better than advertised! GREAT JOB!
Baron F- Rating:
- 5.0
All the staff was so friendly and professional. I would definitely recommend this location. Brandy and Robert are the staff that assisted me and they were amazing.
Suheala R- Rating:
- 5.0
Customer did not leave a comment.
Gwendolyn H- Rating:
- 5.0
Everyone at Uhaul has been absolutely amazing. Great interpersonal skills and service!
MARISOL J | Overall Experience- Rating:
- 5.0
Everyone was nice and friendly. Thanks for everything 👍🏾
Betty L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Thomas H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
czenite t | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jacqueline J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Blaise C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Melissa M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Joan N | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
jason g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Karina F | Overall Experience- Rating:
- 3.0
The reason I answered no the friendliness of the staff was because there were times when they acted smug & cordial. They kept it professional but overall the politeness was forced. Not only that but a lock mysteriously appeared on my unit for months that I had no key for.I kept telling them it's not my lock. It was verified by housekeeping that it was definitely the facility's lock. However after calling corporate they finally obliged and removed the lock & put one that they had a key for on there & let me get my belongings, so that was appreciated. But the incident went on for too long & I refused to pay a removal fee for a lock that I never put on nor had knowledge about. But in the end all was resolved. And they really have to do something better with parking. If I am renting a Uhaul I shouldn't have to be rudely told that I need to park my car next door @ a restaurant that might even tow it. I'm a customer and should be accommodated. And it was a bigger inconvenience because you literally had to leave the facility go about a half mile up to turn around and another 3/4 of a mile to U tirn to get back to the restaurant next door. I overheard one of the staff say well I'm just going to start towing cars that keep parking where the trucks are. I just that was rudely said. & there should be MORE parking for customers. The only reason they are parking there is because there is lack of parking..But there's definitely a resolution needed. Have a great day
JACQUELINE A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LATERRIA B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
WARREN B | Overall Experience- Rating:
- 4.0
The only reason I did not give 5 Stars was because I didn’t know I was going to have to navigate the elevator and narrow walkways to get to my unit.
Steven G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Catherine J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chelsea w | Overall Experience- Rating:
- 5.0
When I entered the storage area, a map for Lowered Level 2 was not posted so I thought that my unit was on LL1. Once I went down and couldn't find my unit I had to go to the front desk to ask where my unit was. I was then told it was on LL2. I would recommend posting the map for LL2
Tomiko P | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Ashley H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Agnes G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NICOLA D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tonia C | Overall Experience- Rating:
- 2.0
They would charge without authorization. Some of the staff wouldn't know the left or right hand. When moving my things out they never closed out my storage despite we renting a truck from them to load it and and treied to bill me and and wouldn't add the correct move out date.
Janice C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin D | Overall Experience- Rating:
- 5.0
Very friendly and helpful.
Agnes G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Amy P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marc H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terrell D | Online Move In- Rating:
- 5.0
Thanks for making my life easier!!
IZORA J | First Impressions- Rating:
- 5.0
Brandy doesn't know how my entire year has veen She was very engaging and knowledgeable, correcti g errors that was made via phone fof reservations. It fell so amazing to talk and laugh with staff. Laughter is good and I've missed it. Thanks Brandy n coworker
Sandra M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kashanna A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lynn G | Overall Experience- Rating:
- 5.0
very pleasant and helpful staff. They help to make my move and truck rental experience a positive one.
CLYDIE C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Audrey P | Overall Experience- Rating:
- 2.0
I was told 24 hour 7 fay a week access but in reality couldn't get in after 10 pm I hate being lied to
Anthony C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LOREN H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SHAKEISHA P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cacharla C | Overall Experience- Rating:
- 3.0
Got block in called the 1800 number and tow guy number on the door they called management to get me some help no one answered their phone they said there was nothing that could be done we had to find a way out things needs to change for a emergency like this I didn’t want to sleep in my car help was need and no one came to help
Aletha W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yolanda C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
nicole s | Overall Experience- Rating:
- 5.0
I have used UHAUL Storage for over10 years. It is safe and clean. I never had to worry about my safety or any risk to the things I stored there. The staff was always very nice and helpful. Climate controlled storage saved all of my possessions. I would recommend UHAUL to anyone.
Sandra W | Overall Experience- Rating:
- 5.0
The staff and store manager were a delight EVERY time I had to come inside the store or had an issue. The manager runs her store as if it’s a family and not a stuffy business which is a great change of pace in this world today. I would definitely bring my business here again because you’re treated like family and not just another #…. Great job D’ville Hwy 5
Dionne C | Overall Experience- Rating:
- 5.0
God bless you u-haul
Catherine J | First Impressions- Rating:
- 4.0
Lighting and doorway inadequate , price is decent and convenience to my house good. Staff T this location very good!
GALE R | First Impressions- Rating:
- 4.0
One way free storage for one month should be applied to your account within the entire company. That way the customer is not feeling taking advantage of.
Dwayne N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patrice A | First Impressions- Rating:
- 5.0
Thank you for being available throughout the years. When many companies changed U-Haul stay the same. I had a wonderful experience every time I’ve done business with this company.
margaret a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Donna S | Overall Experience- Rating:
- 4.0
Off hour access was apparently available, but not to me. No access card or information made available. App information helpful, but not necessarily accurate to this facility.
Barbara C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brian K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Frederick K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Olamide A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
christopher d | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
melinda s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lakitshia K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tonia C | First Impressions- Rating:
- 5.0
Always friendly and well maintained
tyrie b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
FRANK B | Overall Experience- Rating:
- 5.0
I love Ms. Brandy and her team they are so so helpful! They know their stuff and I felt like they friends helping rather strangers at U-Haul. I hope all you're store operate like they do!!!!
Tammie E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Nalijah M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javanna M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Noyah I | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Monica W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROTONDA C | Overall Experience- Rating:
- 5.0
All was great but lower levels could use a couple of extra fans. Kind of hot. Everyone is genuinely helpful and so kind very grateful for that especially when having to move & store your personal belongings is very stressful.
NILDAVERONICA L | Overall Experience- Rating:
- 5.0
Very good customer service
nicole s | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carolyn W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javier P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Amanda P | Overall Experience- Rating:
- 5.0
Very thoughtful and wonderful to their clients. Great company!
Joseph B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aviyiah M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
YOLANDA B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Asiha E | Overall Experience- Rating:
- 5.0
I would like to represent the woman who made it happen and her name is Brandy Bodine what an super extraordinary woman that you guys have working for you. Uhaul you guys have a true winner in Brandy Bodine.❤️
James M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles S | Overall Experience- Rating:
- 5.0
Your staff at that location is awesome and I mean awesome.
James M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel W | First Impressions- Rating:
- 5.0
N/A
Reginald G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Darryl B | First Impressions- Rating:
- 5.0
Thank you so much for helping to make this extremely difficult situation for my family a little easier. Our current landlord is forcing us to move because they want to tear down and rebuild on the property. We were told if we wanted to stay just 3 more days until our new home is ready for us to move into we would have to pay $1250 . Or be out by 3 pm Friday at 11:30 am yesterday morning . So, im 27 hours we had to find a storage unit rental truck big enough to move 2 house holds , totaling 7 because my in laws live next door and received the same demands. We have lived here 5 years, take care of the property, are very respectful and responsible. And the property manager, who is the property owners mother could not allow us 3 extra days to move. And even started “we were playing games. Wow! You just made 7 human beings homeless because of your selfishness and arrogance. Anyway, thank you Brandy for working it out so that we could keep the truck 5 extra hours, to unload what did not fit into our 1st storage unit. Which btw we were offered 1 months free storage rent for rental of the truck .
Lori B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andre M | Overall Experience- Rating:
- 4.0
More unloading space for rental units.
Larry M | First Impressions- Rating:
- 5.0
Will is awesome he helped me ALL the way. Great customer service. He is definitely an asset to the company!!!
Sophia M | First Impressions- Rating:
- 5.0
Inside of the storage need to have more lights hard to see what you were doing.
rosemarie p | Overall Experience- Rating:
- 5.0
I would recommend this U-Haul facility to anyone that need this type of service. The staff was very friendly, helpful and accomodating to my needed. You don't have to wait for service, they get you in and out, very organized. I would use this facility again if needed.
queenie v | Overall Experience- Rating:
- 5.0
Great staff
Gary H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Catina G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHYVONNE W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antwanae M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PAUL F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
queenie v | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerri C | Online Move In- Rating:
- 5.0
At this location (HWY 5 Douglasville, GA) the staff was very friendly and helpful. The facility is very clean and maintained. I recommend this location. An awesome job to the each of you that assist me with my move! Thank you!!
latissa s | First Impressions- Rating:
- 5.0
Willie was extremely helpful at check in!
Charles S | First Impressions- Rating:
- 3.0
Some employees weren't helpful. Just lazy. I couldn't find any of the rolling carts for things and beds other customers had left them out of their place they told me they would send someone to help no one ever did.
priscilla g | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gina R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LAMONTRA J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ADRIENNE S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHANTA J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GREGORY F | Overall Experience- Rating:
- 5.0
Everyone was so friendly. It was greatly appreciated.
Richard B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shannon W | Overall Experience- Rating:
- 5.0
My unit has been safe and secured since 2010. The only problem I have had is an employee that worked from home once compromised my credit card. After, informing another representative of the situation I was not provided credit for the late fee. However, I thence have changed my method of making payments and so far so good.
LAMARTRIA A | First Impressions- Rating:
- 1.0
I never moved in your unit it was the size of a out house. 3 bd I want my money returned thank but no price left out 10×10by 6 what is that no thanks can I use the restroom or can I fit boxes only.
Damesha C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Toya B | First Impressions- Rating:
- 3.0
The manager of this location is rude and vindictive.
Cynthia W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Antonia S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CORIYA F | Overall Experience- Rating:
- 5.0
This isn’t my first visit with Uhaul, I rented a truck in the summer. Each time I experienced great customer service with Brandy and Debra. I hated they didn’t have a unit for me to rent then. I decided to stop by again and was grateful they finally had a unit for me to rent. Brandy and Ashley made my day. Thanks again Douglasville Uhaul
Angela b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joyce H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TOM B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Vickie H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ulysees J | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
DELORES B | Overall Experience- Rating:
- 4.0
You have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.
JACQUELINE A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeremiah P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Latessa W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Allen B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Stephen C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Johnny R | First Impressions- Rating:
- 2.0
The manager was so incredibly rude. Everyone else was great.
MELISSA G | Overall Experience- Rating:
- 5.0
Staff was always willing to help and it was always clean.
Twyla M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VENIS G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lashawn J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Raymond B | Overall Experience- Rating:
- 5.0
All of the front desk reps were always polite and pleasant....
JOANNE A | Overall Experience- Rating:
- 1.0
Tiny low units. Needed 2 to store what was on one in another facility
paul l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Antoinette L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Linda S | Overall Experience- Rating:
- 1.0
The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.
Mark S | Online Move In- Rating:
- 4.0
I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.
naarai a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joyce H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kayyon h | Overall Experience- Rating:
- 5.0
The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right
CATHY l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Desi A | Overall Experience- Rating:
- 1.0
Horrible staff and rotten attitude from management.
Drew W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Alberta A | First Impressions- Rating:
- 2.0
Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul
tierre s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laura w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheronica M | Overall Experience- Rating:
- 5.0
So far good
Laura w | First Impressions- Rating:
- 3.0
I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know
DEBORA S | Overall Experience- Rating:
- 5.0
Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.
EDWARD M | Overall Experience- Rating:
- 5.0
The staff went above and beyond to meet my need on short notice.Wonderful service.
Gary C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sonja C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LaQuitcha W | Overall Experience- Rating:
- 5.0
Happy
michael o | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alexandra M | Overall Experience- Rating:
- 4.0
Great management and staff
Willie S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rhonda S | First Impressions- Rating:
- 5.0
Thanks for everything
james v | First Impressions- Rating:
- 5.0
Great customer service and very clean facility
jennifer j | Overall Experience- Rating:
- 5.0
The staff was very helpful and knowledgeable
Cindy P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aaron B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samuel B | Overall Experience- Rating:
- 5.0
This a very convenient and excellent facility
Karen T | First Impressions- Rating:
- 5.0
I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration
Tiffany G | First Impressions- Rating:
- 5.0
I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.
david b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LISA I | First Impressions- Rating:
- 5.0
Great people there — it makes an incredible positive impact on the experience l!
ANDREW G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dominic W | Overall Experience- Rating:
- 5.0
The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.
Derek T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shandrica R | Overall Experience- Rating:
- 4.0
Elevator doesn’t work consistently
Jennifer J | Online Move In- Rating:
- 5.0
I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾
Vickie H | Overall Experience- Rating:
- 4.0
The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.
charles M | Online Move In- Rating:
- 5.0
The nicest staff and so very helpful
lacrystal b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
brian m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LINDA J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Megan S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ariel P | First Impressions- Rating:
- 5.0
My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!
steven l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TOM B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Renee D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deirdre S | First Impressions- Rating:
- 5.0
The associates were kind, friendly, and so helpful.I would definitely recommend U haul.
eric l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GERALD D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patricia T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberlye G | First Impressions- Rating:
- 3.0
When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.
Jaeda B | Overall Experience- Rating:
- 5.0
This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.
Gregory F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
shanika j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberly G | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Anechia B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheronica M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Dimitris H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Stephanie B | Overall Experience- Rating:
- 5.0
The staff was very friendly and professional
lacrystal b | First Impressions- Rating:
- 5.0
Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location
Shanna A | Overall Experience- Rating:
- 5.0
The unit was clean & safe. We had an inside/downstairs unit.
Ty M | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Shavonne J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anissa S | First Impressions- Rating:
- 2.0
I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.
Janice C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David R | Overall Experience- Rating:
- 5.0
Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.
Molly L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Heather T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David R | First Impressions- Rating:
- 5.0
My furniture was safe and secure. The staff was friendly and the hours and location was convenient.
Allison G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tiffany C | First Impressions- Rating:
- 5.0
Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.
Emmanuel O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shari D | First Impressions- Rating:
- 2.0
I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT
DeBorah H | First Impressions- Rating:
- 5.0
Alexandra performed an excellent customer service—extremely courteous and helpful.
Emmanuel O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Keshia W | Overall Experience- Rating:
- 5.0
The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.
Rose D | First Impressions- Rating:
- 4.0
In any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!
FELICIA R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Linda L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JERMAINE S | Overall Experience- Rating:
- 5.0
Great Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.
ANTHONY R | Overall Experience- Rating:
- 5.0
They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .
Gracia S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rocio A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JARED c | First Impressions- Rating:
- 4.0
Debra and her trainee was very helpful and professional.
KATHY H | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
jasmine c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Meloda S | Overall Experience- Rating:
- 5.0
Great service
SHERICE T | Overall Experience- Rating:
- 3.0
Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.
Davin E | Overall Experience- Rating:
- 4.0
Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.
MARVY D | First Impressions- Rating:
- 1.0
We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.
Katherine M | First Impressions- Rating:
- 4.0
I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.
KIA K | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Molly L | First Impressions- Rating:
- 5.0
I had no issues but the rates are more expensive than most.
pamela j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marlo D | Overall Experience- Rating:
- 5.0
Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.
Christina F | First Impressions- Rating:
- 5.0
Very quick and easy process..
Allison G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Latissa F | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Bobby P | Overall Experience- Rating:
- 5.0
Clean well lit and always staffed
Tammiie B | Overall Experience- Rating:
- 4.0
The young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂
TANYA S | First Impressions- Rating:
- 2.0
My name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.
WIlbur T | Overall Experience- Rating:
- 5.0
I would definitely use Uhaul again and also recommend to anyone!
Linda F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jesse J | Overall Experience- Rating:
- 5.0
We rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Thank you!
Neal B | First Impressions- Rating:
- 5.0
friendly and helpful
Michael H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Donna W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cedric W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MAria P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nathan S | Overall Experience- Rating:
- 5.0
This storage unit is very well sanitized and very clean. I would differently use this storage again if needed.
Sammi C | Overall Experience- Rating:
- 5.0
Great customer service! Above and beyond!
Anechia B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ty M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Pamela H | Overall Experience- Rating:
- 5.0
KEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!
Kalhia H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kristi W | Overall Experience- Rating:
- 5.0
Highly recommend this storage facility. Staff very friendly and helpful.
Diane F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anita H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
luis r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kathleen R | Overall Experience- Rating:
- 5.0
Everton was great and clean except for the odor
Asiha E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NATALIE B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
NICHOLE R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karla H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Madelynn C | Overall Experience- Rating:
- 5.0
The only thing that I hated was going up and down on the elevator. It took forever to unload and load.
norman a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle P | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
MARTY S | First Impressions- Rating:
- 5.0
I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.
Jimi R | First Impressions- Rating:
- 3.0
Hard to reach this location by phone.
Petrina M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronesia R | Overall Experience- Rating:
- 3.0
wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...
JERMAINE C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerome E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Asatira L | First Impressions- Rating:
- 5.0
Staff is excellent and highly accommodating.
Eric S | Overall Experience- Rating:
- 5.0
Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.
Candace E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHAUNTE O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Scot D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Demario C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jennifer B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles M | Overall Experience- Rating:
- 5.0
Great experience
tyrone s | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
timothy e | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
kobe h | Overall Experience- Rating:
- 5.0
Very good staff that was always helpful.
Daniel D | Overall Experience- Rating:
- 1.0
I lost my stuff, please never ever again
Yanique J | Overall Experience- Rating:
- 5.0
Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless
MARY W | Overall Experience- Rating:
- 2.0
Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.
Kaston S | First Impressions- Rating:
- 3.0
The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.
Latanza B | First Impressions- Rating:
- 5.0
The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.
timothy e | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maria S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janice T | Overall Experience- Rating:
- 5.0
Good People
renard w | Overall Experience- Rating:
- 4.0
Great customer service. Professional and friendly.
VIVIAN H | First Impressions- Rating:
- 5.0
Staff were always friendly. Rental equipment was clean and well maintained.
NEIL G | Overall Experience- Rating:
- 4.0
No comments at this time. Thank you for the one-month tree storage.
Faith B | First Impressions- Rating:
- 5.0
You have a great staff
Chancy G | First Impressions- Rating:
- 5.0
Check in and check were fantastic.
Mark W | First Impressions- Rating:
- 5.0
Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul
Romell H | Overall Experience- Rating:
- 5.0
Excellent service and facilities.
William B | First Impressions- Rating:
- 1.0
I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.
sean n | Overall Experience- Rating:
- 5.0
The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.
Chancy G | Overall Experience- Rating:
- 5.0
Great facility
Deirdre S | Overall Experience- Rating:
- 5.0
Thanks
wykessa g | First Impressions- Rating:
- 4.0
Polite people and work to please you
Carl C | First Impressions- Rating:
- 5.0
I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!
Yalawa Q | First Impressions- Rating:
- 5.0
Staff was very friendly and helpful.
Jamesallen C | Overall Experience- Rating:
- 5.0
Staff was very friendly and did everything they could to accomodate my needs. (With a smile )
LaZondra H | Overall Experience- Rating:
- 5.0
Outstanding Job!!!
Willie S | Overall Experience- Rating:
- 4.0
This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.
KATHARINE B | Overall Experience- Rating:
- 2.0
Staff could upgrade their P&R skills
Brandy P | Overall Experience- Rating:
- 5.0
Good customer service they fixed the problem right there
frantz h | First Impressions- Rating:
- 5.0
Will definitely use if I ever need storage or Uhaul rental
CHERYL J | Overall Experience- Rating:
- 5.0
Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!
Brenda A | Overall Experience- Rating:
- 5.0
well trained staff and very helpful
LEVIS P | Overall Experience- Rating:
- 5.0
Great service, location and upkeep!
Roslyn H | Overall Experience- Rating:
- 4.0
Thank u to Ms. Holly Greene & her staff for all of their help in this transition.
MYRA B | First Impressions- Rating:
- 5.0
Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.
frances e | Overall Experience- Rating:
- 5.0
Very secure well lite cameras and under surveillance
william t | Overall Experience- Rating:
- 5.0
Good Job!
JEAN H | Overall Experience- Rating:
- 5.0
I love you all and if I have to come back I will come back
Tateanna S | Overall Experience- Rating:
- 5.0
Very pleasant experience.
Latanya M | Overall Experience- Rating:
- 5.0
The UHaul team were very helpful and courteous...
Warren S | Overall Experience- Rating:
- 5.0
I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty
Joshler M | Overall Experience- Rating:
- 5.0
Service provided was prompt, friendly, and professional
Janice T | First Impressions- Rating:
- 5.0
🌟🌟🌟🌟🌟
jennifer b | First Impressions- Rating:
- 5.0
The staff were extremely helpful!
gale h | Overall Experience- Rating:
- 3.0
I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th
SHARETTE D | Overall Experience- Rating:
- 5.0
Thank you for everything.
Sheri B | Overall Experience- Rating:
- 5.0
Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.
MARIO M | Overall Experience- Rating:
- 5.0
The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.
ANTHONY R | Overall Experience- Rating:
- 5.0
would use services again anytime.
Dennis D | Overall Experience- Rating:
- 5.0
I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.
Micah H | Overall Experience- Rating:
- 1.0
Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!
Connie P | Overall Experience- Rating:
- 5.0
Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.
Karyn J | First Impressions- Rating:
- 5.0
After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.
timothy C | First Impressions- Rating:
- 3.0
The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store
Andrew s | Overall Experience- Rating:
- 5.0
the gentleman that attended to me was very courteous and helpful. no problems encountered.
Dennis D | First Impressions- Rating:
- 5.0
Associates were very helpful, and professional.
ROSALIND L | First Impressions- Rating:
- 5.0
Great service from staff
Tammika S | Overall Experience- Rating:
- 5.0
Staff was very helpful and ready to assist.
Erdsley P | Overall Experience- Rating:
- 1.0
My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.
Janice T | Reservation- Rating:
- 1.0
.
CIARRA F | Overall Experience- Rating:
- 1.0
None
LINDSAY W | Overall Experience- Rating:
- 5.0
The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much
Kimberlyn S | Reservation- Rating:
- 3.0
.
Stephanie H | Overall Experience- Rating:
- 3.0
Na
Jason m | Overall Experience- Rating:
- 5.0
Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.
Christopher M | Reservation- Rating:
- 1.0
Overbook and customer service suck
Romonda M | Reservation- Rating:
- 4.0
The only thing that was problem was the location.
PATRICIA L | Overall Experience- Rating:
- 5.0
Very clean!
Tawni B | Overall Experience- Rating:
- 3.0
👍🏾
andrea h | Reservation- Rating:
- 5.0
Served my needs for a few months.
Georgia K | Overall Experience- Rating:
- 3.0
I really appreciated the courteous nature of the staff during my time.
Angela T | Overall Experience- Rating:
- 3.0
I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.
cheryl m | Reservation- Rating:
- 5.0
All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.
Jeri F | Overall Experience- Rating:
- 4.0
Fix the elevator
RUSSELL D | Overall Experience- Rating:
- 1.0
The elevator was broken & the staff attitude was deplorable
Ruthie G | Overall Experience- Rating:
- 1.0
NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!
CAROL C | Reservation- Rating:
- 3.0
Too expensive over charged
kimberly c | Overall Experience- Rating:
- 5.0
Movers by Faith was excellent.
Maurice J | Overall Experience- Rating:
- 5.0
Great Service
Renee M | Overall Experience- Rating:
- 1.0
The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!
DE`IVORY J | Overall Experience- Rating:
- 5.0
Great staff.
Mike K | Overall Experience- Rating:
- 5.0
Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.
TRACIE W | Overall Experience- Rating:
- 5.0
would use service again
Dennis D | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!