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John SodenCustomer Reviews for U-Haul Moving & Storage of Crystal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were only 3 customer parking spots that were a little difficult to find, but there was friendly staff, helpful service, and very useful products.
mitch DahlGood service.
philes mogambiNo comment thanks!
Martina SiehNa
Jeremiah MochamaThe whole process was super smooth and easy I would highly recommend to anyone. Customer service was great. A+ from me
Julie KennedyThe staff were friendly and helpful. I will definitely be going back to this location the next time I need to rent moving equipment.
Patrick BoggsI actually got what I wanted. This is a little unusual these days...
WILLIAM CLABOTSI AM A REGULAR CUSTOMER. I RESERVED A TRUCK FROM CRYSTAL BUT WAS SENT TO THE OTHER LOCATION. WE RETURNED THE TRUCK TO CRYSTAL WHERE OUR RESERVATION WAS SUPPOSE TO BE AND WAS CHARGED $238.00 WHAT A JOKE, ON ME i GUESS. I WAS TOLD THERE WAS NOTHIONG THE MANAGER COULD DO TO HELP ME. SO NOW I GOT ON THYE PHONE CALLED PENSKE TRUCKS. BETTER RATES AND NEWER TRUCKS. $300 A WEEK AND .24 CENTS A MILE.
DONALD MARIETTEThe team and crew are incredibly helpful, supportive, and professional. So happy I was fortunate to work with the team that was on site at both the rental location and storage location.
Jamie HolubEfficient and helpful
Patty barnettHave truck fuel full.
Craig PetersonThe inside of the cabin was nasty!
jevetta steeleThe entire process was seamless. I was able to easily communicate with the business prior to picking up the vehicle and the staff member was able to answer every questions I had. He was friendly and knowledgable. I would suggest later in 2025 to reach out to the Girl Scouts of America and work out some type of corporate partnership during cookie season. I would have been sunk without utilizing your services this year.
Nicole BorgosStaff was Awesome!
terry simcoxCab smelled of cigarettes smoke. The truck bed was dirty and had shards of broken glass. I told the workers and they could’ve cared less. It was obvious the workplace was not incentivized to go above and beyond. The truck was in good condition and we were glad to get one on just two days notice.
Jay DworskyBoth the person at the desk, and the person that put my trailer hitch in were very pleasant and accommodating. The technician actually saved me money by suggesting less expensive yet better trailer hitch for me. I was there on the morning of February 5.
Mary Beth BouleyDerrick was extremely welcoming and pleasant, communicating status on the job and completing it successfully to a good quality.
Jamie GarrochSuper easy drop off.
Corey LokenGreat service
quentin mooreVehicle smelled of cigarette smoke. The cup holder area has leftover ash residue. Other then that the experience was great.
Lafayette Butler-RobinsonCheck your equipment before you rent it out to customers; especially during winter season. Snow covers tires; customers can’t see how bad worn out the tires are! This can be life and death situations on the freeway
Lao MouaGreat customer service!
Tiffany McQueenExcellent service and equipment. Very happy thank you Jeremy!
Michael KingsburyI had a good experience
Joanna WOLLENWEDERDerrick was a wonderful, friendly and knowledge person. Truly wonderful experience. All the staff here is wonderful. Thank you!
Kim KamishAlways easy to check-in! Staff is GREAT and really take care of you!!!
Thomas BeltingDerek was very professional and friendly.
jill heidemanGreat customer service. It was a cold morning, he had the trick warm and ready to go upon my arrival. No long line quick and easy.Returning of truck was very smooth and easy. Thank you for all your hard work.
Mashanta WhitleyDerrick was very polite and welcoming and was very helpful with getting what needed and uhaul should be very proud to have him.
Natalie PollardGreat experience!
Miles BroskeStaff were great! Place and vehicles were clean. Staff were very informative and helpful.
Nisaa NelsonNothing as of now.
Daniel MonariGreat service. I was trying to use app. With no success , so I went in and got help immediately. Great experience. Thanks so much.
Susan TietzI was not told and did not see a disclaimer of over mileage charge. This was my first time and I drove I think 2-4 miles over and was told I’m getting a $33 charge. Had I know I could have gotten a refund back if I overestimated I would have. Very disappointed that .79 a mile is now $33 for such a minimal charge
Katherine KuphalReally appreciate the quick in and out process.
Anthony BenzThe customer service at this location was OUTSTANDING!
Joshua HeisickThe location was well maintained, and appearance was fine. My reason for the 4 was that there were basically two chairs which was called their waiting room. This may not be of a major concern for them, but other U Hauls had a separate room with a TV you could wait in while your vehicle was being worked on. All else was excellent. Thank You Dale Mettenberg
Dale MettenbergThey guy working at the front was very friendly and helpful great customer service
TARLIS HANCOCKGreat customer service
Kiva KiddKeep the good work
Tina LeeThe Customer Service Rep was not friendly. He wasn't mean, just didn't have much to say. The truck was not full of gas, the engine like was on the whole time and it sounded like a baby's rattle. I would not recommend anyone to this location; however, I would recommend U-Haul to my friends. I did receive the best service from "GET IT DONE MOVING."
Lynette CrawfordThe person who assisted with my order was excellent. Very helpful.
Mark SaxtonContinue good customer service.
Sandie ParksWhile yes the equipment was clean, the truck needs to be serviced. The driver door doesn’t close completely, the breaks are bad, and there is a rattling noise when driving.
Falone OwensThe charges didn't make sense and having a $600+ bill because of a few days late on returning truck, plus the extra charge for "towing/impound fee" when the truck was recovered by an employee and keys were handed over... and truck went to another location not an impound and it never had to be towed.
Phalen MarkquartThe front cab was clean, but the 15 ft truck had dirt inside and on the upper storage area and the ramp had dirt all over it. I haul interior design decor to model homes. Having a dirty area to haul items in is not helpful.
Laurie MattsonMaintain your excellent level of customer service. All on-site and customer service personnel were friendly, knowledgeable, and very attentive to our needs.
Willis McClaryY was
IGNITUS AKENTENThe morning guy was ok.. the 1st truck he gave me had a flat tire.. the second truck smelt like weed in the front and pee in the back and the afternoon dude didn’t have the best customer service
Lindsey FoleyIt was guard to open the back the heat barely work
Crystal BergquistThe assistant manager was very kind and informative when asked a couple of odd questions.
Renee BuchananInitially I was sent to the wrong location for pick up. When I finally got to the correct location the clerk was rude. I had rented a furniture dolly, but it never ended up in the truck. Very disappointed in my experience.
Nathan OyloeFast and quick service with no hassle. Equipment was available and well maintained. I would recommend this company anytime. I would definitely use them again.
BRIANNE JOHNSONExcellent!!!
BARBARA PRESTIDGE | Overall ExperienceVery upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1
STACY ZURN | Reservation.
BONITA SARAZIN | Overall ExperienceAll staff very friendly and helpful.
JONATHAN BERG | Overall Experience