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Jessie Z.Customer Reviews for U-Haul Moving & Storage of Covina
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We use to be able to access our units until midnight. Now we are not allowed past ten. Some of us don't get home til late and we don't have access to our unit. If they allowed us that access to our unit it make a difference in our lives thanks
Carla Christiann S. | First ImpressionsStaff does not make sure you understand that the sliding doors close at 7pm, so that if you are moving large items you can be mindful.
Eon W. | First ImpressionsEasy access
Lisa C. | First ImpressionsGreat service and great off hauling at the Azusa location. Super happy
Jose G. | First ImpressionsThe employees are very informative
Arthur D. | First ImpressionsThe entire crew offers top notch service. Over the years I've rented a storage unit there, they have always been extremely courteous, knowledgeable, and helpful whether renting a truck or regarding the storage unit, or even walking me through the check-in check out process to get in the building because I forget every year or so when I'm back in town! Thank you for everything. Cheers Erik
Erik H. | Overall ExperienceStaff very friendly and VERY, VERY CLEAN!!!
Teresa P. | First ImpressionsEveryone was helpful , friendly , and knowledgeable! Great experience
lisa c. | First ImpressionsInes was so professional ,kind , knowledgable and great customer service.!! Thank you , P.C
PATRICIA C. | First ImpressionsIt was not clear on how we could access the building. We had trouble with our access code. Then, it was very difficult (and it is still very difficult) to open our storage unit. The part where the lock goes does not slide very easily at all! It’s way too hard to get in and out of our unit.
Jessica J. | Online Move InGreat service and helpful
Raymundo R. | First ImpressionsWill go here for all my storage needs
Charles Fearn T. | Overall ExperienceThe employee who checked me out was extremely rude and crass. Lack of customer service and slow in processing. All nib had to do was sign a paper and leave. Itv took him over 45 minutes to help me. He also threatened to bill me if I did not wait even after his coworker validated the cleaning of the unit I rented. He was awful... and disrespectful.
Michelle L. | Overall ExperienceExtremely helpful!! Thanks
Carl Bruce C. | Overall ExperienceGreat experience for the few months I was there. Grateful for the friendly staff.
Oscar A. | Overall ExperienceThe reason I could not follow through with move in is due to a conflict with one of the account holders. I do not know the persons name. A man that was with the woman moving things out misunderstood my friend and my actions. I was showing my friend binoculars and apparently the man thought we were taking pictures of him. He made rude threatening sexually expressive gestures that are inappropriate and appeared to want to start a fight. We tried to explain his mis perception but he drove off in the uhaul truck. In order to avoid future conflict, I immediately approached the office to cancel the order and never even entered the storage area doors. The agent kindly allowed me to cancel and I had explained the situation. I have two disabilities and decided to take the "higher road" to avoid conflict with other customers. I had even sensed something about that man that made me uneasy before the conflict. As if I could see his auro as a potentially violent probably personality disorder type person. I have assets and am very known in my community and decided to leave the situation. My helper that day was upset and stated that he would stand up to the man who threatened us. I was very sickening and disappointing. In a way it was a form of harassment. It happened so fast I didnt realize the depth of how it could have come down.
JAMES M. | Overall ExperienceRude and ignorant workers. One could not close our account and the one that could, was to busy talking to his friend out side. They stated something about not being able to return our money for the other half of the month. "It's in the contract" he said, even though I read it in full in front of him and could not find nothing at all regarding that issue and he failed to show it to me. Lying thief's is what they are......
Jose M. | Overall ExperienceThe service in Modesto Ca was excellent. The same with the Azusa Rd. Covina ca location. Great service always over the years
Anita D. | First ImpressionsI really appreciate the service I was given by Erick at the Azusa store. Very nice and friendly. Highly recommend.
Noah H. | First ImpressionsInez did an excellent job helping me with what I needed.
Christian A. | Overall ExperienceI was at the storage unit for a year. My price increased twice with less than a 30 day warning about it and no explanation.
DANETTE D. | Overall ExperienceThe only fix would be lighting overhead in the unit ., we just start to gather stuff & the light goes off. Very frustrating!!
Raquel W. | Overall ExperienceVery profesional everyone working here knew exactly what they were supposed to do! Professionalism at every turn, thanks for all the help Eric you as well as the others working at this location are awesome people !
HUGO V. | Overall ExperienceThe staff are very helpful. Inez runs a great shop!
PAMELA CRIPPEN A. | Overall ExperienceI was confused by the keypad to the left and the one to the right. This information was not shared with the access code. I had to go into the office and stand in line. Then the workers were able to explain it to me.
Susan C. | Online Move InFriendly and professional environment
edith m. | Overall ExperienceThank you Jesse James for your professional help
myisha m. | Overall ExperienceVery helpful, friendly staff.
Raquel W. | First ImpressionsThe staff is patient caring kind , and most of all understanding. I love this facility it is safe and a reasonable pricing. It is easy to get rid of stuff if you don’t want it just donate it there . Yes 1000% satisfied. Thank you uhaul …
Maria C. | First ImpressionsThank you Jesse James for your excellent work. Thank you for your time and patience.
myisha m. | First ImpressionsI dont know the associates name, but he had a thin mustache and glasses. He was super helpful and patient with me and answered all of my questions. He helped me load my equipment and in my opinion went above and beyond. This was the most pleasant U-Haul experience ive had in years! Way to go guys! Show them how its done!👍
CHRISTINE B. | First ImpressionsFew card issues, but can be corrected right away during open office hours.
Adrian A. | Overall ExperienceProfessional services, very nice , clean. Thank you for all your help.
Marlene J. | Overall ExperienceBoth clerks were patient, calm, and professional. They made the experience as smooth as possible.
Drishti N. | First ImpressionsI also rented a truck that morning took a little longer than I would have liked a lot of trouble with your computers but the staff was helpful and nice
ROBERT H. | First ImpressionsIt’s just peculiar on how much people would come out but not much come in, the alarm went off . I wake up inside my car these 2 robocops with eyes are glaring like flash lights besides there tactical flash were on my face and ask me to come out because an alarm went off and I’m there so they really have to frisk me and search my car. Except that these two Einstein did ask me how long am I there , I told them well the alarm went off over an hour ago almost 2hrs, and I fell asleep wittingly for both of you guys . Coz you think it was me right and I didn’t fled the crime scene . I’m sure that two Bozo’s needs some supplements to support their brain .other than that, my experience is pretty great actually.
MInandro B. | Overall ExperienceHad everything I needed. Staff was professional. Couldn’t ask for more
Brian Jacob G. | Overall ExperienceInez treated us like family. Thanks for everything!
Thomas Robert C. | Overall Experiencefriendly staff. very helpful. thank you.
Nestor C. | Overall ExperienceAmazing work, Inez went above and beyond to get us situated. Thank you
Christian A. | First ImpressionsExcellent Management.. service
YVETTE M. | Overall ExperienceExcellent !
Hernan O. | Overall ExperienceGood attitude, Patient and courteous
SAUL J. | First ImpressionsU r so much better than my storage at extra space. Friendly n courtesy employees. Very well maintained
kathryn k. | Overall ExperienceCustomer service by the field reps is down right ridiculous. There is some potential but training is needed. Let’s get it together!
Clarence M. | Overall ExperienceThere were no hassles or no headaches. Easy and very convenient for my needs. The facility was very well kept and clean.
Ricky R K. | Overall ExperienceI had a hard time with the online return....I'm not computer savvy.
MONICA C. | First ImpressionsInez the Manager was professional and courteous. However, Cesar-employee was arrogant, rude, condescending and overall disturbing. Half the time going into the office of the storage facility no one was in there, empty while employees were outside or there would be a line and two or three employees there and only waiting on one customer. Never friendly or accommodating. the lights in the storages did not work, i emptied out my storage with no lights. i would not recommend this uhaul to anyone.
Mary D. | Overall ExperienceF*ck uhaul
FRANCINE R. | Overall ExperienceGood
Rosa M. G. | First ImpressionsCovina has a well maintained clean facility with helpful staff.
Sally Ann B. | Overall ExperienceGreat hours Reasonably priced. Amy was super fabulous and most professional. Loved Amy ! She was super helpful, thorough.
Lorena G. | First ImpressionsThank you for the free month and I would appreciate any future sales or specials
Jose Manuel F. | First ImpressionsEverything was great except the fact that there is no security. While we were moving in, there were some homeless people around the entrance door and our truck.
Samuel F. | Online Move InIf you need a safe, secure place to store your belongings, U-Haul Covina is the place. I ALWAYS felt safe when I was on the premises. This facility is very well maintained, clean, and well-lit. NEVER had a problem with accessing my unit. NEVER had a problem inside the unit. NEVER had an issue with any of the employees. I HIGHLY RECOMMEND this storage facility.
SUSAN H. | Overall ExperienceWe are returning customers. We have been satisfied with all their services. We have used storage facility, Rental trucks and propane refills. We have never had any complaints. Great customer service every time.
Carolyn S. | First ImpressionsVery inconvenient just before office closes to have to vacate the building while office checked the building. We felt people were attempting to hide in bathroom or other spaces for long periods of time. This caused us to feel unsafe and we chose to stop renting here.
Janet J. | Overall ExperienceI'm not a new customer, I've used Uhaul for about 5 or 6 years; went from a large storage to small. Amy at the Covina location started my storage and is always so helpful.
ARDYTHE B. | First ImpressionsThe only issue was the AC was not cold enough, & it was difficult at times to stay inside the storage unit too long. The staff was always friendly & helpful.
Maria Alberta B. | Overall ExperienceThank you for your patience and for Your friendly attitude.
Robert W. | First ImpressionsI was very pleased with the customer service also the cleanness of the facility
Lorraine O. | Overall ExperienceAfter finishing paper work to rent storeg unit there was a Lock on unit and had to wait for way to long for someone to take lock off and when I received email about rating service the spelling of my first and last name are spelled wrong
Jessie A. | First ImpressionsAll staff very helpful and pleasant. Manager Amy went above and beyond to be helpful.
Sally Ann B. | First ImpressionsExcellent
Pedro Avelino R. | First ImpressionsNice and convenient location.
Maria Teresa M. | Overall ExperienceSecurity camera by unit is broken. There’s no camera, but the sign says MAX security. How hope you will be installing / replacing equipment with a working security camera.
Cecelia Maria E. | First ImpressionsGreat customer service
Lorraine O. | First ImpressionsVery friendly and helpful staff
Stephanie S. | First ImpressionsEveryone was friendly and extremely helpful. No troubles at all. I would use again if necessary and would recommend to a friend
Melina Marlene J. | Overall ExperienceExcellent service!! Special thanks to Carlos Fuentes for helping me find the right hitch for my car! I used the online check out for my storage unit and it was also a quick and easy process thanks to the Manager. I know moving can be stressful under LA heat - but U-haul employees show patience and respect. Thanks again!
Karla Adriana P. | Overall ExperienceWould recommend the facility and use them again.
Tiffanie M. | Overall ExperienceThe workers are very rude
Lanice M. | First ImpressionsEverything fine until I emptied my units. I had 2 units, almost $300 a month total, rent due on the 4th. I moved out of California, unfortunately June 4th only dat movers could come, was charged full rent till July 4th, including insurance on empty units, as soon as units empty they put ready to rent tags on, my daughter went to office to demand those be removed, she replaced my locks on and had to go back on June 27th to surrender units. Why the double dipping? Why insurance on empty units?? I never had problems before this, but will never use U-Haul again, no matter what. I have had a total of 5 units throughout the years, but never again!!!!
Rowlanda Lee P. | Overall ExperienceThe storage Only being open 7-7 hampered my schedule. Unit 1005 was unlit and offset so even the hallway light didn’t get into the back of unit. PS I hate all of the surveys companies are sending these days. Be secure in your work.
Andrew Lee R. | Overall Experience1. The AC on 2d floor did not appear to be working on 6/5/2021. 2. Too many cars were parked in the docking area. Uhaul trucks need access w/o having to wait. Regular customers should be instructed parking in dock is only for loading & unloading Uhaul trucks! There was plenty of parking in nearby lot. Perhaps a security guard present could fix this issue.
Maria Alberta B. | First ImpressionsYour facility is very nice but it took way way way too long to check in. I had booked everything online, and everything was set, yet it still took well over 30 minutes to check in. You were all very nice but that was too long.
simon s. | First ImpressionsEverything was great
Andrew Lee R. | First ImpressionsWas very pleased with the service staff.
Charles Fearn T. | First ImpressionsGood rates, safe facility and well maintained. Would use again in the future if I needed to!
Jennifer Jessica G. | Overall ExperienceI find U-Haul to be excellent in their service & products. They now offer storage that is affordable and convenient to rent they make it easy to maintain payments on my computer or my phone thank you again U-Haul.
CECILIA M. | First ImpressionsOn a previous purchase I received a free storage offer for 1 month free. I tried three different facilities to grant me the promotion yet was denied the free month saying it was a year over but this place mentioned it expired after 2 years and there was still opportunity to use this promo. The customer care was professional and informative.
Brenda Alicia R. | First ImpressionsWhen I was looking to upgrade my unit, Amy was very helpful. She tried very hard to find me a bigger unit. Unfortunately, the location she found for me was just a little too far. But I very much appreciated her efforts. She was awesome!! Every crew that I talked to was very friendly and helpful. Thank you very much for all their help!!
Pia Marie Q J. | Overall ExperienceExcellent service
FE QUILANTIP S. | Overall ExperienceVery clean facility. Good access hours. Helpful u-haul crew.
Sally B. | Overall ExperienceI needed a bigger unit however they didn’t have any available so that’s not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren’t any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storage
MARGARITA G. | First ImpressionsEveryone was nice and helpful. Will recommend
Linda M. | First ImpressionsU haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne Sciarra
Daphne Renae S. | Overall ExperienceOver all a “so so” experience. I’m not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don’t return money if you leave early?! That’s wrong. I was told you pay for a whole month should’ve stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here’s a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.
John C. | Overall ExperienceIf not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.
William Earl A. | Overall ExperienceI moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance area
Tracy Lynn C. | Overall ExperienceIt was clean and convenient
Rowena L. | Overall ExperienceKeep up the good Customer service.
Omolola O. | First ImpressionsClean . Feel safe when I go
teresa g. | First ImpressionsCeaser was really friendly and helpful
William Earl A. | First ImpressionsI found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .
scott s. | Overall ExperienceThe workers are not at all helpful.
Sabrina H. | Overall ExperienceDefinitely coming back if I ever need it. Happy customer.
Rodolfo Antonio Y. | Overall ExperienceAmy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020
Cynthia H. | Overall ExperienceAwesome customer service
Enrique R. | First ImpressionsThank you guys and ladies! For the great work you do there. Really appreciate it.
Ray Jr M. | Overall ExperienceAmy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.
Barbara Jeanne W. | Overall ExperienceVery Happy with everybody at the property. I also returned my one way rental and those guys were great !
Matthew John F. | First ImpressionsThe facility is very clean and well-maintained. Online check-out was easy and convenient!
Ray R. | Overall ExperiencePrice a little higher than competitors.
BETH JEAN B. | Overall ExperienceThe service was helpful and informative. I am very pleased with the experience.
Meredith Leigh J. | First ImpressionsStarting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!
Cynthia H. | Overall ExperienceMy experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.
Astrid L. | Overall ExperienceSuper professional, very helpful, awesome people Can't ask for more !!!
Marco M. | First ImpressionsI’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others
SUSAN B. | Overall ExperienceI enjoy doing business with you guys your the Best. Thank you for having us.
Roger G. | Overall ExperienceVery Good service
Isaac W. | Overall ExperienceSigning-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!
Ray R. | First ImpressionsStupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk
Anthony H. | Overall ExperiencePerfect
Isaac W. | First Impressionsgreat services
vanessa l. | Overall ExperienceThe nicest storage unit I have ever rented!
agenta y. | Overall ExperienceGreat service, friendly people
MARIA T R. | Overall ExperienceGreat service
MARIA T R. | Overall ExperienceStayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!
RODOLFO F. | Overall ExperienceThanks
MONIQUE L. | Overall ExperienceStaff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.
Dora Y H. | Overall ExperienceThe facilities always seem to be clean & well maintained
RICHARD M. | Overall ExperienceThe storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...
JOSEPH M. | Overall ExperienceAlways very clean and the staff was very helpful and polite, very professional thank you
Jerry T. | Overall ExperienceEasy breezy. Great service!
Serena C. | ReservationOverall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.
Roman L. | Overall Experiencethe only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!
Rodney P. | Overall Experience