Customer Reviews for U-Haul Moving & Storage of Coconut Creek

4,771 reviews

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep crazy people out

Peter Palmieri 
Rating:
5.0

Customer did not leave a comment.

Dwayne Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Cohen 
Rating:
5.0

Cleanest storage facility and friendly staff

Loretta Mitchell  |  Overall Experience 
Rating:
2.0

Tell the staff to focus on the customer in front of them at the moment, and not interrupt the transaction to deal with other issues and phone calls (Edwin). When I return a trailer, I want to 'see' that a staff member uses an electronic device to check me in. Not 'say' "you're good to go" and walk away without physically ending the rental. I called back after 2 hours to ask Edwin to 'return' the trailer and send me a receipt. The 'return time' showed as a few moments after I made the call to him. Bad form.

Daniel Davis 
Rating:
5.0

Customer did not leave a comment.

karen wawrzynaik 
Rating:
5.0

Customer did not leave a comment.

Lucelia Ramundo 
Rating:
5.0

Customer did not leave a comment.

Andrew Goldstein 
Rating:
5.0

Customer did not leave a comment.

Valerie Cantave 
Rating:
5.0

Maureen was a delight, responsible, efficient, and very helpful I would wish I had such a good friendly employee like her working for me😃

Maeva Wilkie  |  First Impressions 
Rating:
3.0

They forgot my dolly and I had to return back the next day for the dolly. The truck also had a hole on the roof and water got everywhere jb my furniture and damaged someone of things that were wooden. I still got charged for everything and now I have furniture that doesn’t work Overall didn’t have a good experience.

Alejandra Casas 
Rating:
3.0

Customer did not leave a comment.

Marcelo Leonelo 
Rating:
5.0

Customer did not leave a comment.

Rodney Brown 
Rating:
1.0

Customer did not leave a comment.

Aron Glucksman 
Rating:
3.0

Person at desk was brisk and not particularly helpful. Appears to be overworked. Not a good impression. If location was not convenient I would have left

Stuart Hirsch  |  First Impressions 
Rating:
1.0

I made a reservation on Sunday 3/17/24 at 6am. The truck assigned to me was parked against a wall and another truck behind. Could not get any help at 7am and UHaul could not assigned me another truck in that location. Extremely disappointed; it was my son’s wedding date and UHAUL did not deliver. Do NOT recommend this location-

Jose Rodriguez 
Rating:
1.0

Good morning, they made the wrong calculation of the rental mileage, they said that I drove 100 miles and I didn't even drive 1 mile. I have a photo proving it.

Paulo Almeida 
Rating:
5.0

The process was smooth and easy. Maureen was great.

Joy Wimberly 
Rating:
5.0

You are the best🙌🙌🙌🙌

Clelio Costa 
Rating:
5.0

Customer did not leave a comment.

Roger Smith 
Rating:
5.0

Customer did not leave a comment.

MARK HYMAN 
Rating:
5.0

Peace💥 It’s always delightful to see a well engaged staff and caring individuals who operate as a team lending support and good banter with one another and their customers💯💯💯 Y’all ROCK🔥

VERONICA KARIUKI  |  First Impressions 
Rating:
5.0

During our rental period we had at least 3 different managers. With empty boxes we encountered different rules. As we progressed with our move to our new home, we emptied the boxes we stored. The first two managers encourage us to leave the boxes so others could use them. The third manage reprimanded us.

Reid Kramer  |  Overall Experience 
Rating:
5.0

All ways good no problem

Wayne Brown 
Rating:
5.0

Customer did not leave a comment.

Frank Tonon 
Rating:
5.0

Customer did not leave a comment.

Maria Garces 
Rating:
5.0

Staff there was great!! Everyone was very friendly and helpful!! Great location!!

Solomon Stamm 
Rating:
5.0

Customer did not leave a comment.

walter lytle 
Rating:
2.0

Customer did not leave a comment.

ROBERT SCOTT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramouze Franois  |  First Impressions 
Rating:
5.0

Perfect!👍🏻

Melissa Santander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anaya Cowvins 
Rating:
5.0

Customer did not leave a comment.

Pedro Rodriguez Lopez 
Rating:
5.0

Great friendly service !

Maryellen Fatjo 
Rating:
5.0

Customer did not leave a comment.

Fernando Calero 
Rating:
5.0

Customer did not leave a comment.

Harvey Hunter 
Rating:
4.0

Customer did not leave a comment.

Rocio Munoz  |  Overall Experience 
Rating:
5.0

La berdad dan un servicio muy excelente gracias

Juan Lopez 
Rating:
5.0

Excelente trato

Yoelis Gonzalez 
Rating:
5.0

Customer did not leave a comment.

JANET SILVERSTEIN 
Rating:
1.0

Poor Service

Christina Aguilar 
Rating:
5.0

Customer did not leave a comment.

Noel Suarez 
Rating:
5.0

The staff at this location by far exceeded my expectations!

Jose Martinez 
Rating:
5.0

Customer did not leave a comment.

Loretta Mitchell  |  First Impressions 
Rating:
5.0

Edwin was wonderful. Staff was respectful and helpful. It was my 1st time renting and it was a great experience. My only comment is for U-haul to sell boxes that can accommodate chandeliers

Jasmine Jones 
Rating:
5.0

Friendly and knowledgeable staff

maryland phillips 
Rating:
4.0

Customer did not leave a comment.

Carlos M. Perez 
Rating:
5.0

I made a reservation several days ago at the Margate U-Haul. At the last minute, they didn’t have vehicles. I called your location, and the young lady who took my call was so pleasant! She was able to help me find a vehicle right away, and when I went on site, every person I interacted with was friendly, professional, and competent. I would use you guys again in a heartbeat…. Even though you’re a little far from me. THAT’S what a great experience I had. ⭐️⭐️⭐️⭐️⭐️

MARIA JOHNSON 
Rating:
5.0

Great facility, great people who work there, no complaints at all. I highly recommend this location.

Erica Vizzo  |  Overall Experience 
Rating:
4.0

The service was rude. I had to wait a long time to get my cat. I wasn’t informed about an after hour checkout charge, and I was charged an additional $20. For an after hour return that I tried to check in, and tried to get a hold of someone to find out why I was screwed for another $20.!!! Ridiculous!!! I got the car, and it had less gas, and it was too late to let the app know so I got it there too.

Susane Wieder 
Rating:
2.0

You'll can tell customers the real deal about the rental. Because we were told that $117 was on hold and if we add anymore days to the Uhaul it would be deducted from the funds that was on hold we were never told that each time we would be charged insurance on the same vehicle wow that's very costly

Kevin Alcime 
Rating:
5.0

Great customer service!!

Melissa Palmer-Williams 
Rating:
1.0

Your online/automated systems are HORRENDOUS!!!! I checked in the night before, filled out and provided ALL of the info to have a seamless and quick pick up experience. 15 min before picked up (as I got into my car to drive over) I got a SMS message asking ne to provide info I already provided the night before (which I did - 2nd time now) When I showed up at the pick up location - I wasn't able to use the order - the app/website would not work correctly and a rep had to rebook everything AGAIN from scratch (this is 3rd time) wasting my valuable time. To top it off, I was told to bring the truck back with gas "a little above 1/2 mark line" - that's EXACTLY what I did. Despite it - I was charged a fuel fee and when I called customer service, I was told that gas was "at the 1/2 mark line" This is so imprecise and subjective. Your service was HORRIBLE!!! I will NEVER EVER use U-Haul again. You're an incompetent, unprofessional business!!!

EUGENE MENDELEVICH 
Rating:
4.0

Customer did not leave a comment.

Mercury Lacerda 
Rating:
5.0

Customer did not leave a comment.

MILADYS PEREZ  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mercury Lacerda  |  First Impressions 
Rating:
5.0

On time.Great service. Everybody is professional and helpful with any questions I have asked.

Stanislav Sokolin 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ENGLAND  |  Overall Experience 
Rating:
5.0

I believe his name was Jean. My hitch installer was great and seemed like a nice genuine person. Take care of him as well as he takes care of your customers. Which is top notch!

Prathik Philip 
Rating:
4.0

A high pitched alarm went off every time I was at the facility.

Peter LoPresti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabel Gorski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINICIUS ABRANCHES 
Rating:
4.0

There were locks on my unit but no keys though I paid for the locks

DORIAN EDWARDS  |  First Impressions 
Rating:
5.0

My experience was Excellent. Kaylyn was Very Nice. Great Employee.

EDWARD GENARIO 
Rating:
5.0

Customer did not leave a comment.

Kisha Allen 
Rating:
3.0

I was charged for mattress pads/blankets but none were provided. It was pouring so I did not notice until I already reached my moving origin. Truck had one more mile than contract said and the attic space leaked so I could only make one run which has set my moved back by at least a day. Just not at all what I needed

Matthew Girardi 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GASCHO  |  Overall Experience 
Rating:
4.0

The location itself was good very. I encountered very courteous and friendly staff. My complaint though is the app, im sure others have mentioned it but it needs alot of work. It is extremely slow and glitchy. It would not load my profile at all or even show my reservation at all. Other than that everything was great as it usually has been over the years of renting.

Donald Mitchell 
Rating:
5.0

Customer did not leave a comment.

Andrew Verity 
Rating:
5.0

Location personal and owner are amazing very friendly and helpful.

Christian Cruz 
Rating:
5.0

Customer did not leave a comment.

Abel Barajas 
Rating:
1.0

I was overcharged and nothing has been done about it. I was charged for 60 miles, and I only drove 22. I have pictures to prove it. I will be disputing this transaction. Gee Bethancourt - 9549997400

Gee Bethancourt 
Rating:
4.0

The van was very clean and even smelled good. I only drove 12 miles and put in over 2 gallons of gas and was still charged for 2 gallons of gas, but I am not going to spend the time to challenge the charge to recoup only $7.

Jose Calderon 
Rating:
5.0

Customer did not leave a comment.

Andrea Doig  |  Overall Experience 
Rating:
5.0

Nothing. U can fix perfection keep up the great work

Dana Morra 
Rating:
5.0

Customer did not leave a comment.

Q Wade Billings 
Rating:
5.0

The app is a little klugey when it comes gto uploading license pix.

Deborah Hughes 
Rating:
4.0

Customer did not leave a comment.

Pierre Poulin 
Rating:
5.0

Customer did not leave a comment.

Ashley McMahon  |  Overall Experience 
Rating:
5.0

Edwin and I believe Ed were fantastic. Ed told me to take a picture of the empty storage unit as he saw me leaving & saying goodbye, that save me a trip on the check out process. This was great because I walk with a cane. Check out was very smooth.

CHARLES BARRETT  |  Overall Experience 
Rating:
5.0

Nothing ,The team that was working on Saturday was very thorough in explaining details .

Mario Febres 
Rating:
5.0

Customer did not leave a comment.

MONICA WEBB  |  Overall Experience 
Rating:
5.0

you are professionals

HUMBERTO MEJIA 
Rating:
5.0

Maureen took the original order and made the installation appointment. She was very pleasant professional and explained everything over the phone making it very easy to understand. I arrived for the install and was greeted by Kayla who was also very pleasant to work with. Jean was my installation technician. He was very through, careful and friendly. When he was finished he too the time with me to show me how to install the hitch and checked the wiring to be sure it was working properly by hooking up to a trailer. I am very pleased with the job turned out. Everyone involved were very helpful and professional. A very special shout out to Jean for such fine workmanship. He was clean and neat. Even with the wiring under the hood. Nice people. Thank you all.

Sal Damasco 
Rating:
5.0

Customer did not leave a comment.

Allan Silveira 
Rating:
1.0

Location is great, place is clean, I rented a pick up truck and it was perfect, but workers there don’t know to to treat a customer, disrespectful, they don’t know how to say:hi, good afternoon, please, thank you, nothing, I had to deal with a guy when a returned the truck and because I parked in a “wrong” place he started to treat me like an idiot, that’s wrong, he should explain me not yell at me. The lady I returned the truck was supposed to send me the invoice with the total and I am waiting for 27 hours and nothing, really disappointed with those employees

RODRIGO RIBEIRO 
Rating:
5.0

The personnel was above and beyond helpful. what a great experience.

mark donohue 
Rating:
5.0

The store front desk was great !!!!! the person to deliver the trailer without the slightest desire to work.!!!!!

Ennio Piva 
Rating:
5.0

Very nice place. It was after hours so there weren’t any staff there, but I was able to do the self inspection with the app easily.

William Bronner 
Rating:
5.0

Very Happy with the service and how fast is to rent a trailer, very organized, really recommend it…

Cristiane Bosello 
Rating:
5.0

Just explain more what your policy's are and go over the agreement that I sign. Other than that your very good at putting the right people in the right place especially general managers (coconut creek) keep the excellent work 🙏

Dana Morra 
Rating:
3.0

Angry employees

Kyle philippe 
Rating:
1.0

DEAD BIRD WAS INSIDE THE GRILL OF THE TRUCK! I SLIPPED AND FELL WHILE ATTEMPTING TO GET INSIDE THE TRUCK DUE TO THE FLOOR OF THE UHAUL TRUCK BEING OVER-SATURATED WITH SOME TYPE OF OIL & OR ARMOR-ALL SUBSTANCE THAT CAUSED THE FLOOR BROAD OF THE UHAUL TRUCK TO BE EXTREMELY DANGEROUS TO MYSELF WITHOUT ANY WARNING WHATSOEVER OF THE SLIPPERY FLOOR BROAD OF THE UHAUL RENTAL TRUCK!

Spencer Forster 
Rating:
1.0

They never walked the truck with me and marked the fuel level amount. Only had half a tank and when I brought it back they wanted me to fill the whole truck up. I argued that wasnt fair the manager agreed and charged me for the truck and for the 13 miles I drove. Later that day my bank reached out saying they are trying to charge me $450 for driving the truck 355 miles. I only had the truck 2 hours! PLUS they already charged me the proper correct amount. Fuel amount was wrong AND the mileage they wrote down is WAY off. This has been the worst exp ever.

Roberto Lourenco 
Rating:
5.0

Customer did not leave a comment.

Allan Silveira 
Rating:
5.0

very friendly and professional....in and out in minutes and while multitasking!...motorycle trailer needs a longer ramp to lower the angle so motorcycles do not bottom out while loading

DANIEL SETTON 
Rating:
2.0

The Van rented had small roaches and damaged my furniture.

Rebeca Baldeon 
Rating:
5.0

Amazing staff!!!

David Muller 
Rating:
5.0

Customer did not leave a comment.

Roman Popko 
Rating:
4.0

This is a small point, but when your automated system sent out a link for me to verify the license plate and to check the equipment, I was already in the vehicle, driving. It was sent via text and I did not notice it until 2 hours later. I would not have answered a text while driving, but when I tried to access the link when I was home, it said it could only be completed while I was on UHaul. Yeah well that's ok, but you did not send it until after I had left and using TEXTING for important procedures such as that is absolutely ludicrous. Technology is great, but you need to use it appropriately.

Deborah Hughes 
Rating:
5.0

Customer did not leave a comment.

Nyle Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gascho 
Rating:
4.0

Customer did not leave a comment.

Keel Russell 
Rating:
5.0

Customer did not leave a comment.

Anna Brookins  |  Overall Experience 
Rating:
4.0

Jean handled my installation and went above and beyond for me. Job well done!

Aaron Gray 
Rating:
5.0

Customer did not leave a comment.

Allan Silveira 
Rating:
5.0

To

CONSTANTIN DIMITRIU 
Rating:
5.0

Customer did not leave a comment.

Ariella Schlossberg 
Rating:
5.0

Outside employees were exceptional

Craig Custer 
Rating:
2.0

The woman I encountered, she may have been the manager was very rude from the beginning. I had a reservation and arrived early. She immediately scolded me for not arriving at the time I reserved. She then started questioning me about when I would return the truck. She was on some kind of power trip and had no interest in providing actual customer service. She canceled my current reservation and made a new one stating since I came in early I was ruining everyone else’s reservations. I told her I’m not sure what the big deal is seeing as there were MANY trucks outside AVAILABLE. She then recharged me for a new reservation and said that her minimum charge for mileage is 50 miles so she made me prepay that amount. Regardless of how many miles I was going to do, my initial reservation online did not require this. She had no compassion whatsoever and is very rude!

Pricilla Villedrouin 
Rating:
3.0

The front desk women were just awful Ordering breakfast the whole time Told me the truck was in the garage and I called She finally came out exasperated and the truck was outside. I ordered a dolly and was told “sorry we don’t have one” like, oh well. Luckily my mover did A dolly can be key. I arrived at 8:45 and it was no big deal to them Breakfast was more important than the customer

Diane Yousefi 
Rating:
5.0

GREAT SERVICE THANKS FOR ALL

DARWIN JORDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLoyd Falconer 
Rating:
5.0

n/a

manuel manrique 
Rating:
4.0

Customer did not leave a comment.

Valter Neto 
Rating:
5.0

Customer did not leave a comment.

Josef Farbiarz 
Rating:
5.0

Great customer service

Jaime Collazo 
Rating:
5.0

Customer did not leave a comment.

Christopher Spindler 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HENN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Smikle 
Rating:
5.0

Customer did not leave a comment.

Brenda Schadler 
Rating:
5.0

Customer did not leave a comment.

Joshua Singh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Albert 
Rating:
5.0

Customer did not leave a comment.

Lynncia Dumont 
Rating:
4.0

Customer did not leave a comment.

John McDonald 
Rating:
2.0

I was told if I brought it before the next business day, it would be would be considered a one-day charge.

Michael McDaniel 
Rating:
5.0

Customer did not leave a comment.

Allan Silveira 
Rating:
5.0

They made everything easy. Great experience. Would highly recommend.

laura Fellows 
Rating:
5.0

Best staff I have encountered at ANY business.

Larry RUBINOFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy E Guzman  |  Overall Experience 
Rating:
4.0

Very nice place for storage....did have an issue but was solved asap.....i will come back if needed again......shane was very efficient, very helpful....also other girl on dock very nice.....you girls rock........also eddie very helpful

Debra Azzarello  |  Overall Experience 
Rating:
5.0

Edwin H was the best!! Love his personality he's really a breath of fresh air

CHANEL HUBBARD  |  First Impressions 
Rating:
1.0

U-Haul customer service and reliability needs a lot of work. Your employees as the storage unit and truck rentals (individual locations and FL resv) were rude l, hung up on me, never picked up when I tried calling back, never had my serve ration which was made weeks in dance, never tried to help to find me a truck and lastly the storage unit charged me full cost plus late fee for 7 days with no proration. And rude and disrespectful employees. One employee at the storage unit was hearing my conversation with another employee and she took it upon herself to discuss my issues with the client sitting I front of her! Inappropriate and unprofessional. Again Inaul needs to invest in HR training for all employees and additional trucks obviously you are getting the business!

Nadine Quarrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Elizabeth Ryan  |  First Impressions 
Rating:
5.0

It's a better facility that you can use use to store you

HUGUES CHARLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn Lussier  |  Overall Experience 
Rating:
3.0

I think I was overcharged, please check on this

TANYA RIOS-MOMIROVICH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris taroli  |  First Impressions 
Rating:
5.0

Better access hours needed. Otherwise great.

Stacia Foster  |  Overall Experience 
Rating:
5.0

The staff were very helpful and well knowledgeable I was very pleased

Sylvia Caputo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR HERRERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Brown Sr  |  Overall Experience 
Rating:
5.0

Except I got charged over $260 in which im in dispute

MARGARET CARROLL  |  Overall Experience 
Rating:
1.0

I moved out because of very bad customer service and my items i pay to store there were not secure. I arrived to find human feces was thrown over the top of my locked storage unit and onto my items i was paying to store there. Upon reporting it to the office i was insulted by the man in the office and nothing was done about it. I had to clean this up myself even though i pay to store items securely at this place. They would not check the cameras, they would not have my unit cleaned, and i did not even get a call back from the manager. I will never rent or storage items at uhaul again. I have posted google reviews with pictures for this location. I have reported it to corporate but still nothing has bene done. The customer service is so bad that the man i spoke to in the office that yelled at me and seemed insulted that i wanted him to do something about the situation, cared more about the nfl team shirt i was wearing more than the situation. This is the worst customer service staff of any place i have been in my life. Not even a little professional.

Nick CARTMAN  |  Overall Experience 
Rating:
4.0

Maureen was great. She answered all my questions but I think the $20 rental was misleading but Maureen did a break down of the price.

Kaydene Tyrrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Koebel  |  Overall Experience 
Rating:
4.0

Honestly it was the best storage place ever. But the price increases got to be way, way too much. The competition might not be as good, but at half the price, I had to leave.

JASON LISNAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IZHAK SHOSHANY  |  Overall Experience 
Rating:
3.0

You should Have later hours for those whom work and have kids cause that 10pm closing time isn’t late enough

Shameka Tramber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian Pinzon  |  Overall Experience 
Rating:
5.0

We are moving in west Boca from Chicago 2 months ago. First visit to there in Florida. The stuffs were very nice for us. Our feeling was so good because we didn’t know anyone here. My son is disability of autism. The staffs was so nice to us even though they were busy.Very clean storage .highly recommend.

tomoko hemmi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK GAURICH  |  Overall Experience 
Rating:
4.0

None

MARSHALL BIGBY  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarence King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taareenie Prashad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Treiss-Lodenwirt  |  Overall Experience 
Rating:
1.0

The staff are unprofessional and impatient. The general manager is a bit evasive when you want straight answers. My belongings were stolen out of my unit and no one has any answers. Balance was paid in full still no answers and none of my property is accounted for. Traumatizing experience I will never recommend U-Haul especially not this unit.

Diana Ajayia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Forman  |  Overall Experience 
Rating:
3.0

We were to far from the elevator right walk ways and the day we left there was a bad smell like a dead mouse or something so bad my is sick to our stomach we told the woman was wiping down the units but i don't think she understood us and the elevator for 1 doesn't give u enough time to get barely a cart out or in and 2 the elevator didn't feel safe we always felt like it would get stuck and break down and we were on the second floor it did not feel like the ac was working, I did though like the idea to leave items for others that u no longer need and the water fountains 1st floor by elevator do not get cold but was good with our stuff being secure

Michael Marciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley William  |  First Impressions 
Rating:
5.0

None

MANUEL SANTIAGO  |  First Impressions 
Rating:
3.0

Gregg was knowledgeable and helpful

Darrell Whisman  |  Overall Experience 
Rating:
3.0

The entire putting your code to get in. Then putting your code in when your done was confusing. When I was finished moving out on the 31st. I was never told that I had to take a picture of the empty space & bring it to the front office. That should be explained at move in. Thankfully the card that I had for automatic withdrawal was lost so the card was canceled. I know I wouldn’t be able to get my money back. Overall ok but could’ve been better

Sheneka Burke  |  Overall Experience 
Rating:
1.0

Mover out the day of the day I was suppose to move out. And my card still got charged . Tried to talk to a manager and they kept telling me they couldn't help me. I was in storage unit 1291. And I've been a good customer. And not happy about this. Coconut Creek location. . I won't be back!!

chad monroe  |  Overall Experience 
Rating:
5.0

Great experience.

DIVINE GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Taylor  |  Overall Experience 
Rating:
3.0

Things changed since I first become a customer. I now have 3 storage units. Rental truck was not on par.

Mary Falco  |  First Impressions 
Rating:
5.0

Absolutely LOVED the experience. From the moment you walk in you are greeted by Shane, the owner, making sure everyone is taken care of. Rebecca helped us and the service is top notch. Fast, friendly and really do have a solution for all your needs here. Everything is very well thought of, every single detail. Best moving experience I ever had (and we have had a few). Thank you so much for your professionalism! Wishing you nothing but success!

ANNA KIRILLOVA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATRINQA SPENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levin Yitzchak  |  First Impressions 
Rating:
5.0

Excellent Professional Staff

Dwight coote  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice Looby  |  Overall Experience 
Rating:
3.0

Very busy a bit pricy and a lack of carts but otherwise clean and well lit

Susan Farrell  |  Overall Experience 
Rating:
5.0

The staff at this facility are very cordial, helpfull, and attentive

MONICA PEREZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Abbey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronnie Manwaring  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT FISHER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Perrier Sada  |  Overall Experience 
Rating:
5.0

I had no problems

Oneil Thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NISSIDA SCHATZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leonardo Castillo  |  First Impressions 
Rating:
3.0

It was a tedious process. The Johnson location needs more staff because my 1st reservation on Saturday Aug 5th wasn’t fulfilled within the right time because there was only 1 lady working that shift. The customer service reps on the phone and the reps inside the store are not on the same page so there is a lot of miscommunication. I experienced a delayed reservation which had to be rescheduled & An oversight as it pertained to a storage unit & a rude costumer service rep (on the phone) who had no empathy. But I must say - Maureen Smart & Eddie were the 2 people who made sure that every inconvenience was sorted and truly explained and communicated everything effectively. They showed genuine care & I’m really moved to write this review due to them. Moving on your own for the first time isn’t easy. Maureen Smart took time to explain, fix and made sure everything was fair & dealt with. Thankyou Ms. Maureen Smart.

tosh alexander  |  First Impressions 
Rating:
3.0

I have 2 units. 1 of the 2 have ants crawling everywhere. When I asked the woman at the front desk I was told I could fumagate the unit myself. Not what I expected to hear after spending over $500 on 2 units.

Richard Velez  |  First Impressions 
Rating:
5.0

Everyone is very kind and attentive, they do an excellent job.

Bruno Viana  |  First Impressions 
Rating:
3.0

Both women were rude to every customer that came inside for service. Even rude to customers over the phone.

Elizabeth Perez  |  First Impressions 
Rating:
5.0

very friendly customer service staff

garson claudia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amnon Davidov  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela Manley  |  First Impressions 
Rating:
4.0

Great service. Very quick and helpful

Xander George  |  First Impressions 
Rating:
3.0

Staff was friendly and helpful except for the female workers who were a little moody and not too friendly.

Randy Cumes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN LAFEMINA  |  Overall Experience 
Rating:
3.0

Jeffery was a very nice young man. He is still learning all the systems, but very attentive and took very good care of us.

Darrell Whisman  |  First Impressions 
Rating:
5.0

Your employee Maureen Smart went above and beyond for me making my experience completely hassle free. She walked me to the pin pads and instructed me on how to use them and how to get to the elevator and a nice map showing exactly where my unit is. I very much appreciate that!

Shawn Hall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MONICA PEREZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Connie Finley  |  First Impressions 
Rating:
5.0

Thanks.

Jose Carlos Costa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Carolina II  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Corrales  |  Overall Experience 
Rating:
5.0

I love it and Marian help was great 👍 she's the best

Juan Rodrigfuez  |  First Impressions 
Rating:
5.0

I liked the area and closed to place where we stay.

SILAS DE LIMA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coy Trantham  |  Overall Experience 
Rating:
5.0

The young woman by the name of Monica was very very helpful and gave amazingly great customer service, Thank you Monica

JOHN SOMMERS  |  First Impressions 
Rating:
1.0

Went to pay for my storage unit yesterday via apple pay or via bank of America bill pay since my debit card was missing. The guy told me it had to be cash or card. I was told there was a lein and it was going to auction.i asked when and he didn't know when. Found my card later that night. Went there first thing this morning to pay and they auctioned my unit with my entire business supplies worth about 30k and now I'm doomed & devastated. Why couldn't he tell me yesterday was the last day! No calls, no texts, no email, but yet I get this survey text. I'm crushed and ruined

STEVEN ROGERS  |  Overall Experience 
Rating:
2.0

She made phone call while we were waiting not about our stuff kinda weird

Kimberly Abbey  |  Online Move In 
Rating:
5.0

Everything is clean, but people need to bring the carts back after use....also it should be posted 1 cart per family.....i saw a girl using a cart to push her sister.....

Debra Azzarello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chad monroe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen Fazekas  |  Overall Experience 
Rating:
4.0

I thought the increases for monthly rent were high, but I’m sure it is just passing on the cost.

DIANE FAZEKAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Hollins  |  Overall Experience 
Rating:
1.0

I usually this store for all my uhaul needs. Before they have a such as nice people working in this store they was so helpfull and educate. But now i’m really sad with my experience with the new people that are working on the store now. The new manager Deloris its a ignorant, arrogant, and unhelpfull and definitely she do not have the touch to be a manager. She lied about the availability of storage units, wildly shouted at me and my son that we were just trying to hire a service, influenced other employees to treat me and my son badly and telling the servers not to do what the u haul app was saying it should be done, stating that this store was hers and she would do whatever she wanted. I have to do the online check in because they recuse to do it in person in the way that it should be done. we were treated badly and coerced. definitely would not recommend this unit to friends.

Robson Silva  |  Online Move In 
Rating:
5.0

I was so happy with the entire staff and the size of the rooms. Great prices. Very happy we'll come back

Bryan Cruz  |  Overall Experience 
Rating:
2.0

The old lady with glasses is rude and has zero idea of what she is doing. She cannot barely log in and acts like when she is working and has to pass you off to other people. Kayla and Lauri are great though.

ANDREW GLASCO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison Dumelle  |  Online Move In 
Rating:
5.0

I’ve been there a few times picking up my Storage stuff. Everybody was very helpful and friendly. I will recommend you to anybody.

Jessica Muir  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBER ZANONI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avlon Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

iris Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorett agenor  |  Overall Experience 
Rating:
3.0

Staff could use some customer service training

Liberty Kline-Golay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Corrales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jhonny Cheriza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nyah berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy Carolina II  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Guercioni  |  First Impressions 
Rating:
5.0

Marian was very professional, courteous, patient and kind. Love the customer service.

davona williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy DeJesus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARYLL COSTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORIS ALLEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Koebel  |  First Impressions 
Rating:
5.0

Carlos was very helpful with the process. Thank you.

Betty Eugene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Wilton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Mitchell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Paffitt  |  Overall Experience 
Rating:
5.0

Great friendly staff

SHONAYE WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Thomas  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jennifer Manwell  |  First Impressions 
Rating:
4.0

The poor employee working alone had nothing but computer issues and it took extra time to check in. The 1-800 number sucks for help and knows nothing of the facilities, I needed ground level and the first place they sent me had stairs no elevator and no climate control. Employees commented they were always putting of fires over wrong information given by their 1-800 customer service! Was very frustrating after driving cross country 6 days. The Rogue River Oregon Woodville Rentals was amazing, quick easy and more than helpful in every aspect!

DARCI LOGAN  |  First Impressions 
Rating:
4.0

My only problem was we got 2 units to make our 10×10 instead of one unit. Other then that it was good.

Bonnie Andres  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaneesha Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley Auguste  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA BOODHOO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peggy Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel Authier  |  Overall Experience 
Rating:
5.0

Everybody was very polite and professional ,specially MAUREEN a human being AND DELORES!

Edwardu Barbieri  |  Overall Experience 
Rating:
4.0

It was easy to use the only conflict we had was looking for gas. We spent more mileage on looking for gas and actually get into the destination due to the gas outage.

Erica Pepin  |  First Impressions 
Rating:
5.0

Carlos the best. So helpful and efficient. Great facility

SUSAN VOGEL  |  First Impressions 
Rating:
5.0

As I have stated previously, Maureen Smart is a standout in a location which already has a brilliant staff. I never felt deprived of resources or access. My only quibble was that the staff is sometimes stretched thin. Otherwise, I will go out of my way to use this location in the future, even if I don't need storage.

Neal Klein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucinda Ryan  |  Overall Experience 
Rating:
1.0

A lot of time was wasted with a lot of running around and still not getting what I was supposed to get. From one location to another.

alex pemberton  |  First Impressions 
Rating:
5.0

Very clean and well managed

Robert Roy  |  Overall Experience 
Rating:
5.0

I have very strong opinions about this location. I will probably read like a commercial. location is staffed by remarkable folks who I can't recommend highly enough. Maureen Smart is the standout, and she does much more than she has to in order to help you. The staff here are sometimes stretched a little thin, but they work at keeping the location clean and stocked. Highly recommended.

Neal Klein  |  First Impressions 
Rating:
5.0

Manager and staff was very helpful and great customer service skills.

Olivia Turner  |  First Impressions 
Rating:
4.0

The only issue I had my entiretime there was that there werent enough flat bed dolly's. They had plenty of the mattreas dolly's but found myself having to wait on flat bwd dolly's quit a few time, other than that the staff was always helpful & the grounds always kept very clean, inside & out

Willie Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RAYNOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Frontczak  |  Overall Experience 
Rating:
5.0

Management at this facility is excellent! They are very caring and concern about resolving customers issues in an amicable way. My last experience was with Carlos, current manager at this facility. Please thank him again for me.

jade samson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alienis Uysal  |  Online Move In 
Rating:
5.0

Delores was so helpful and kind!

Eric Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin williams  |  Overall Experience 
Rating:
5.0

Front desk was very helpful

AMANIE RYAN  |  Online Move In 
Rating:
1.0

I did not move out! My unit was vacated without my permission. I accidentally left the lock off the unit at night and was coming back to put stuff in the unit the next day. However, I received an email indicating my unit was vacant we without confirming with me. My payment was up to date and not due until 4/4/2023. I called and the lady couldn’t understand or address the issue. She kept saying I was vacated by the manager because my unit was up for auction!

DEBRA INGRAHAM SAMSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Vetere  |  Overall Experience 
Rating:
5.0

At the outset, you might be tempted to be distracted by the facade, but as the relationship went on, you could see that Carlos and his team, (with special noteworthy mention to Maureen and Ken) are very passionate, personable and always take the time to navigate the hard parts of customer service. Only distance would restrict my use of this facility again, as we're over an hour away now. I wish nothing but success for the team and yes God's richest Blessings.

Jeffery Davis  |  Overall Experience 
Rating:
5.0

The Manager was awesome he is a true Professional

Dwight coote  |  First Impressions 
Rating:
1.0

The location, perfect, the cleaning was perfect, but the employees at that location, very aggressive, very bad character, and apart from that, I had the experience of being scammed for a payment that was in cash, and they did not give me what they offered me, I made a report but still no response

Maritza Alexander  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Anthony Frontczak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blaise Daluise  |  Overall Experience 
Rating:
2.0

They should tell people the play closes at 10 and you get locked out. I got locked out and could even shut my door on my unit. I will put my experience with U-HAUL on the internet so other can see. The truck had a messed up front , the windshield washer only worked on the passenger side. They gave me reservation for the free month rental and the first place didn't have it so sent me a public storage that is not owned by u-haul so they didn't give a free month. They gave me a third location and they could not give paperwork because printer didn't work and they didn't tell me about you have to have a special code for 24 he access. I will not recommend U-haul to anyone.

TIM BLITCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Marton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Rainboth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamoya wint  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

LETITIA MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Jenette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eyal Hubara  |  Overall Experience 
Rating:
1.0

I had my unit for 3 years, and paid extra for 24-hour access. Very often, I couldn't get to my storage late at night because the access lane was blocked by trucks. On the day I went to empty my storage and close my account, they were waxing the floors in the middle of the day and had "caution" tape hung across the door to the storage building. When I complained to the manager and told him he was ridiculous for doing such a thing, one of his employees threatened to assault me and had to be restrained by his coworkers. I would rather leave my things in a stranger's backyard than ever rent from U-Haul!

Trevor D'Gabriel  |  Overall Experience 
Rating:
5.0

Good job

SHARYLL COSTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neyda Lopez  |  First Impressions 
Rating:
5.0

Chentrell was so nice to us from the beginning she reserved my truck and storage unit. She had us in and out very good customer service and would definitely come back to this store.

LUIS FRANCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Liddian   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Moore  |  Overall Experience 
Rating:
5.0

My only comment is the website said if you do the reservation online the lock was free. But I had to pay for it any way. I felt that was misleading.

Reid Kramer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERME Baptist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dalmir rodrigues  |  First Impressions 
Rating:
5.0

I have nothing but praise for the staff, the facilities, the convenience and the other amenities I never even got to use. Maureen is a saint. Everyone here was great. Recommended.

NEAL KLEIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Syneo Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eyal Hubara  |  First Impressions 
Rating:
5.0

Maureen and Sherelle were very friendly kind and patient.

LISA BROWN  |  First Impressions 
Rating:
5.0

Maureen S. was very nice and friendly. It didn't take hours and hours to reserve a unit. It was minutes. I also really appreciated that she took the time to show me the check in /check out process and walked me to the unit and she made sure that I understood the rules about the lock and access rime. She was just GREAT !!!

LISA BROWN  |  First Impressions 
Rating:
5.0

Always perfect😊

Claire Sigouin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy dabney  |  First Impressions 
Rating:
5.0

Very nice 👍

Leandro Jubilut  |  Overall Experience 
Rating:
5.0

Thank you for good service

Jeffery Davis  |  First Impressions 
Rating:
3.0

Prorated charges should have been refunded as the full month was charged and not used. Employee stated that they are not refunded after they closed the contract, not allowing the customer to keep the storage space. Cust thinks this is not fair.

RICARDO SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabricio Dossantos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX ARIAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine Braswell  |  Overall Experience 
Rating:
1.0

I sent an email address having traveled on two different occasions to move items for an upcoming give away for Christmas.. had two large truck drive miles only to find the one elevator in the building to be down. I requested the manager notify me when the elevator was back up and running so when could get the items on time to the event. I received nothing. I called and was held on a call for an hour. I screwed shot The hold call and sent it to the manger asking for someone to come to the phone. Instead of receiving an apology for the wait, I was told she was on lunch and her staff was busy. I still needed storage but I was sure to get the rest of my things out of their and took my business else where. I will share this on Google for you all too.

Crystal Swinton  |  Overall Experience 
Rating:
5.0

Would recomend to anyone. Fabulous service...Top notch!

SUSAN VOGEL  |  Overall Experience 
Rating:
5.0

Everyone so helpful, patient and polite. A pleasure to deal with Carlos, Maureen and Shantrell...They are top notch! Facility is so clean and lovely.

SUSAN VOGEL  |  First Impressions 
Rating:
5.0

Excellent service we dealt with Georgio. He was awsome . Very knowledgeable and professional . Went the extra mile to help us understand how to ship a pod.. Thank you Susan and William kennedy

SUSAN LOZADA  |  Overall Experience 
Rating:
5.0

Employees need to use mask and be polite

Aparecida Dasilva  |  Overall Experience 
Rating:
5.0

Yea Yeah great place

ANTHONY CAMMARANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duznelly Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Caldwell  |  Overall Experience 
Rating:
1.0

The staff at the Coconut Creek location are very rude. There is a man and a women that work in the office that need to learn about customer service. Every encounter I had with them was miserable to the point I just walked out and said neverMind. I did my checkout online and it gave me my confirmation that I had indeed closed my account out. I kept getting calls and emails from the location telling me I can’t check out online and that I owe. I forwarded the email and finally told them to stop calling me. Would not recommend this location at all.

Cendee Bjerregaard  |  Overall Experience 
Rating:
2.0

The storage building temperature was too high for a climate controled storage. The the alarm system did not work properly and it did not matter to enter the code corrctly every time the alam sounded when open the storage unit and it was loud and disturbing. Lights will turn off very fast and the unit was in total dark very annoing to keep going to the hall to activate the lights frequently. Most of the staff was nice but some were not very friendly.

Adriana Jacobson  |  Overall Experience 
Rating:
3.0

Code didnt work at the storage door, staff gets an attitude when you ask for help. Elevator was broken the day i had to move out the storage and was not given any accommodation. I had to walk up and down the stairs, this was awful. I hope i will never need to use this storage location again.

NICOLA OWENS  |  Overall Experience 
Rating:
5.0

The storage facility was excellent. However the registration for a vehicle is a bit lengthy.

Buford Curtis  |  First Impressions 
Rating:
5.0

Very nice and kind!

Ely Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NERME Baptist  |  First Impressions 
Rating:
5.0

The facility was clean & I always felt safe there. The staff was always friendly & helpful. Thank you!

Linda Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Rodriguez  |  Overall Experience 
Rating:
1.0

There was very bad communication via telephone I reserved a storage everyday for the last week and also drove my U-Haul packed with full of belongings to the u haul storage 2 of those days and the storage still was not reserved for me each time ..adding mileage and extra days that I had to extend the u haul for ONLY because you guys never actually booked my storage !! You can pull up the recorded phone records and see that I have been trying to get a storage and turn in the u hual for several days but was promoted to extend the U-Haul for 3-4 days because of a mistake on your end !! I also was not granted any compensation or voucher for extra millage and days with the U-Haul ! I do not think this is fare at all ! If I am charged extra I will be disputing the charges due to unsatisfactory with the service and product !

Rayonna Yarbrough  |  Online Move In 
Rating:
5.0

Everyone was so nice , and very understanding

FRANCINE ELLICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan De Camargo Bauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod Gram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN LOZADA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Moore  |  Online Move In 
Rating:
5.0

Thank you!

Alain Boucicaut  |  Overall Experience 
Rating:
3.0

I believe overall, Uhaul made a good effort to help us complete our move. We still have some things in storage. I have to check on the stored items. I am not sure if there was any written or printed help available for older individuals who are in the process of moving, maybe for the last time in their life.

Steven Pal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafiq Hassan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO BIZERRA LINO NETO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Farrington  |  First Impressions 
Rating:
4.0

Signs for the storage units are wrong price, and wrong price on computer as of today still have not changed. My unit was $169 And I was charged $189, rep says prices went up, but all over still advertising $169, very misleading...

John Metz  |  First Impressions 
Rating:
5.0

The person that attended us was very friendly and efficient

Theodore Taylor  |  First Impressions 
Rating:
5.0

Very happy with the service

Barbara Gray  |  First Impressions 
Rating:
5.0

The alarm system in the new storage is not working right. Every time I go to the storage it comes off and the sound is super high and disturbing. I have tried every check in and out of the facility and always is the same.

Adriana Jacobson  |  First Impressions 
Rating:
5.0

Great service

Frank Matos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RADE MOMIROVICH  |  First Impressions 
Rating:
3.0

Every single time I entered the alarm went off- just long enough to raise my blood pressure a few points. The disarming system may be lagging a bit but fortunately I didn’t require the space any longer. Office staff was great!

mary beiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK GAURICH  |  First Impressions 
Rating:
5.0

Thank you for supporting me. Excelente costumers services, great atención and very clean...

Sandra Rada  |  First Impressions 
Rating:
5.0

Phyllis was Awesome. Things were convenient. The staff I’ve met or talked with has been extremely helpful.

James Castetter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christiana basel  |  First Impressions 
Rating:
2.0

Took over an hour to check in

Lance Padgett  |  First Impressions 
Rating:
4.0

Overall, I did not have any problems. There were a few times of inconvenience early on when the elevator was broken or the elevator buttons were missing. But once those were resolved, and then the added layer of security was implemented, everything seemed to be fine.

Deborah Grogan  |  Overall Experience 
Rating:
3.0

I was promised a free month for a storage unit, when I went to the facility they told me I had to show the contract which I didn’t have available at the time. They charge me for the storage unit. I was not happy! I plan to get out of the to storage as possible soon as possible.

Angel Perez  |  First Impressions 
Rating:
5.0

Everything was good. Thank you.

CHARLES KOHNERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Purificato  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Stack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Carballo  |  Overall Experience 
Rating:
5.0

I love that there’s drinking water available, easily accessible clean restrooms and most specially the strategically put go green donation area.

Kristian Sese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ihor M Boruk  |  Overall Experience 
Rating:
5.0

Very nice experience

keith cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Caldwell  |  First Impressions 
Rating:
5.0

Great customer service

Maryoskar Toro-Márquez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ALICIA BRYAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick Wiley  |  First Impressions 
Rating:
4.0

Somewhat pricey

Barbara Joyce  |  Overall Experience 
Rating:
4.0

Additional elevators would be helpful

Wendy Shook  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Holly Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Santiago  |  First Impressions 
Rating:
5.0

First experience and great experience. Would recommend to family and friends.

Michael Morabito  |  Overall Experience 
Rating:
5.0

Attendants were great! Customer Service Oriented and friendly. They were busy and managed difficult/ disrespectful customers professionally the morning I was present. I feel bad for the representatives as the reservations are not accurate such as the truck I rented and told was available and I ended up with a van. I was not able to move all the belongings I needed to move.

LETITIA MILLER  |  First Impressions 
Rating:
5.0

Everyone was awesome!! The facility was the is the best all the way around staff the best ever Thank you

SHEILA BENNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN LAFEMINA  |  First Impressions 
Rating:
4.0

Staff was very helpful, walked me thru all the steps of gaining access. The only issue are the hours, somethings can only be taken care of after cwrtain hours or somthing might come up & what you need might be in your unit only other option ia to pay more to have longer access hours and these day's every dollar counts

Willie Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory mcardle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elza Lucius-robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne Emile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Salinas  |  Online Move In 
Rating:
2.0

One person from the staff (might be a manager) is very arrogant and disrespectful. I’ve never experienced such arrogant behavior towards me in my life

Ruslan Kit  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lonnie Dee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Cerrone  |  Overall Experience 
Rating:
4.0

I do not show up as an account holder on login. I changed status 3 weeks ago from two units to one unit and got a free month for my trouble with the system. I have unit 2590 but show no record. I have paper work but nothing online. Just not sure I am in system and can set up auto pay.

John Touhsant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmenmigdalia Roman  |  Overall Experience 
Rating:
5.0

Everyone was friendly, willing to help, they went beyond to make sure you understood how to get in your unit if noone was around to assist you.,and the facility was clean.

FRANCINE ELLICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CASAMENTO  |  Overall Experience 
Rating:
3.0

Only issue is that truck was not rented out with full tank Before returning I put gas on truck and thought it was correct. Was billed 30 for gas This is not right. Much harder to estimate partial tank to return

DAVID POLLOCK  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Taylor Collins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Wayne Rainboth  |  First Impressions 
Rating:
5.0

If I’m ever in need of a storage again this is where I’m coming!!! The facility and the staff were both amazing!

Wilguens Aimable  |  Overall Experience 
Rating:
5.0

Tha ks

Alain Boucicaut  |  Online Move In 
Rating:
4.0

Lights are out in area of 2588 and 2590. Overall it was great. Still have one unit. Condensed from two. Would recommend.

JOHN TOUHSANT  |  Overall Experience 
Rating:
5.0

Thanks to everyone for being kind ,courteous and always providing exceptional service!

GLORIA WEBSTER  |  Overall Experience 
Rating:
5.0

That staff were all great. They made my move as easy as possible.

Ryan Lopez  |  First Impressions 
Rating:
3.0

The manager is rude and talks excessively about nothing. It seems she likes to hear herself talk. Is not helpful at all.

Lynn Shanahan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandrea Garcia  |  Overall Experience 
Rating:
1.0

The staff was especially rude and lazy and were playing on their phones talking to their friends when there was a line of people especially the lady Phyllis McLaren she was talking FaceTime to somebody on her phone laughing and giggling when there was a line of people standing out there and when I asked if I can be helped she rolled her eyes and kept talking on her phone to me that is very unprofessional and I felt disrespected I also observed her talking to other customers very rudely pretty much the whole staff is rude and then when I asked to talk to the manager she was rude as well I will never recommend anybody to U-Haul this is the U-Haul in Coconut Creek on Johnson Road

richard jump  |  First Impressions 
Rating:
5.0

Great customer service, the young lady took great care of me. She was extremely professional and nice. Feedback: Please ask customers not to block the drive way as it could be a safety issue.

ROBERT ADELUGBA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Anderson  |  Overall Experience 
Rating:
5.0

I was very impressed with this facility, as well as the level of service and the staff. I had decided in favor of utilizing UHaul storage instead of cheaper alternatives because I felt safer to go with a solid, nationwide company. This facility added to the positive impression I have of UHaul.

Fernando dePaiva  |  First Impressions 
Rating:
3.0

When we went to move in elevator was broken and staff was not very helpful.

ANDREA NAVARRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERROLD JACOBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Jaeger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Othnil Lauriston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Zuniga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Flood  |  Overall Experience 
Rating:
5.0

Cherie and her staff are always pleasant, I have not had a bad experience at this facility.

Charles Stack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino Jackson  |  Overall Experience 
Rating:
5.0

Manager extremely polite, friendly, helpful.😊

Claire Sigouin  |  First Impressions 
Rating:
5.0

Staff awesome

ANTHONY CRUICKSHANK  |  Overall Experience 
Rating:
5.0

Very clean and very professional Thank you Tim

Timothy Slasinski  |  First Impressions 
Rating:
5.0

Very nice to work with. Very helpful and knowledgeable and friendly it’s been a pleasure. Would definitely recommend this haul to others and if I needed to rent a storage again. Thank you Cherri. And the rest of the crew

Marylou Izzo  |  Overall Experience 
Rating:
5.0

My favorite Uhaul location! The owner/manager and her team are EXCEPTIONAL!! If/When we are need of Uhaul trucks, storage, boxes, packaging materials we will most definitely return to the Coconut Creek FL location. I recommend this location to all that are in need of moving equipment and storage units.

JOSEPH MELILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reynardo Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLYVE CADET  |  First Impressions 
Rating:
5.0

The people work is nice ,I can’t complain

CARLA FERREIRA  |  Overall Experience 
Rating:
5.0

Very well organized and the staffs are very friendly.Keep up the good work. Sincerely Jacques

Jacques Brutus  |  Overall Experience 
Rating:
5.0

Everyone was so patient! The GM was phenomenal. And the person that helped with my truck return was so kind.

Karina Waggoner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Furman Hewitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Zauner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon Browning  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher Lighter  |  Overall Experience 
Rating:
5.0

The management and staff were very accommodating and friendly.

Jacqueline Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Howell  |  First Impressions 
Rating:
5.0

Excellent service and facilities

ANIBAL ARISMENDI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Sampieri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Simpson-Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BORGES  |  Overall Experience 
Rating:
5.0

Annemarie McKenzie, help me soon much, I had a very stressful day and Annemarie come to the rescue, her attitude was very nice, they need to hire more people like Annemarie, thank you for all your help 😊

alexander ocoro  |  First Impressions 
Rating:
5.0

Annmarie and Cherie were outstanding! best storage place we have ever used.

LAUREN ANTONINO  |  Overall Experience 
Rating:
5.0

Elevator shot off with me

Morris Brown  |  Overall Experience 
Rating:
5.0

Two women in particular went above and beyond to help make the moving and storing experience very easy for my family. Latwana and Tasha in the Margate Florida store were incredibly helpful!!

Peter Kaye  |  Overall Experience 
Rating:
2.0

My unit was not ready for move in as I was told it would be. I moved all of my stuff out, packed it up and into my car just to move it into the storage unit. When I arrived, there was no lock on, inside or near the storage unit like I was told there would be. No customer service available and I had to repack everything else and keep it in my car.

Karina Martinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena Quesada  |  First Impressions 
Rating:
5.0

Would recommend to others.

GEORGE TRETHEWEY  |  Overall Experience 
Rating:
5.0

I always have incredible experiences with u-haul

WILLIAM ROBERTS  |  First Impressions 
Rating:
5.0

Esta muy bueno

Jesus Rodriguez  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Everyone went out of there way to make my move easy.

Crystal Jones  |  First Impressions 
Rating:
5.0

Cherie great manager

Sean Mccall  |  Overall Experience 
Rating:
5.0

Exceeded all my expectations.

ROBERT BOULTON  |  Overall Experience 
Rating:
5.0

Very helpful and thoughtful employees

NHAN LE  |  Overall Experience 
Rating:
3.0

Listen you can’t have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you’re basically a monopoly in this area, but come on. This is t the fir at time I’ve witnessed this. Even someone ahead of me in line was having this issue. You’re suppose to be better than this. Act like it.

DEREK GREIDER  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff

Crystalmarie Ochoa  |  Overall Experience 
Rating:
5.0

The manager Cheri was super helpful!

Xavier Arellano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TW MCDANIEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Harrison  |  Overall Experience 
Rating:
5.0

The woman at the office was very friendly & helpful. The facility is very clean.

Stephen Drauszewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ky Muller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Kapusciak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILIA LAMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEV TIGULEV  |  First Impressions 
Rating:
5.0

The manager Cherie was very professional and helpful

Kettely Paulvin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTOINETTE SAMUELS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Porach  |  Overall Experience 
Rating:
5.0

Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.

Vicki Atkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABRICIO IAGUE  |  Overall Experience 
Rating:
5.0

Great experience. Very helpful, pleasant and patient staff.

Linda Swanson  |  First Impressions 
Rating:
5.0

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven Rattner  |  First Impressions 
Rating:
2.0

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald Sloma  |  Online Move In 
Rating:
5.0

Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones

GUILLERMO GUTIERREZ  |  Overall Experience 
Rating:
5.0

Great customer.service by store.manager

JOSE CASTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Lucieer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA CAMPOS  |  Overall Experience 
Rating:
5.0

Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.

CLERVEAU DELMAS  |  Overall Experience 
Rating:
5.0

Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!

Jonathan Barber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY FALCO  |  First Impressions 
Rating:
5.0

Everything was quick and easy!

SABRINA LUZIA-REID  |  Overall Experience 
Rating:
5.0

I had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.

Rochida Carrenard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Mickey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYCE BROWN  |  First Impressions 
Rating:
5.0

Todo excelente

Ramon Quintero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill wyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO CASTRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Whiters  |  Overall Experience 
Rating:
5.0

The maneger was the best person I have see in my life, amazing Congratulations you have her

Marcos Lino  |  Overall Experience 
Rating:
5.0

The whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.

Louise Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin Trelka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Mccall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Dinnerman  |  Overall Experience 
Rating:
5.0

Service was so quick and easy and very accommodating !

SABRINA LUZIA-REID  |  First Impressions 
Rating:
5.0

I give this facility an A+ only problem is getting someone on the phone .

STEPHAN WARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Nolan  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer oriented.

MELANIE TRIGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Chisholm  |  Overall Experience 
Rating:
5.0

Verygood

Hong Loan Diep  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FABRICIO IAGUE  |  First Impressions 
Rating:
5.0

Cheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.

Christopher Britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Guillen  |  Overall Experience 
Rating:
5.0

Sherry is the best! She is a sweet heart! Very nice!

Eloah Farias  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Vickery  |  First Impressions 
Rating:
5.0

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK KOZIELEK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly gubitosi  |  Online Move In 
Rating:
5.0

Cherie was super welcoming, friendly and helpful, thank you very much!

Irina Sergeeva  |  Overall Experience 
Rating:
5.0

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason Conner   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL ELLIOTT  |  Overall Experience 
Rating:
5.0

I am happy I found a storage facility close to my home.

Kathleen Bacsik  |  First Impressions 
Rating:
5.0

Cherie is great

Jane Fratelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Argie Spuck  |  Overall Experience 
Rating:
5.0

Amazing Customer service! I was impressed how nice she was. I can’t remember her name right now but I need to say that she is amazing!

JULIANA CAVALCANTI  |  Overall Experience 
Rating:
5.0

Customer service was great

Tiffany Whiters  |  First Impressions 
Rating:
5.0

All good .This is not my first time.I will be back.

Arzell Powell  |  Overall Experience 
Rating:
5.0

So happy with this place!

WAYNE REMUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saul Beniquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT KABOLOWSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Harrison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELANIE TRIGO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Britton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gubitosi  |  First Impressions 
Rating:
5.0

The process was a breeze, the lady that took care of me was very kind and professional.

Juan Gonzalez   |  First Impressions 
Rating:
4.0

Good afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.

Juliano Nardi Do Nascimento  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marielisa Sanoja De Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coy Trantham  |  First Impressions 
Rating:
5.0

Rachel was amazing! Friendly, knowledgeable and fun! I don’t know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! Thank you!

Kolleen PrudHomme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudy Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Mcdougle  |  Online Move In 
Rating:
5.0

Everyone with whom I dealt was very nice and very helpful

Timothy Minton  |  Overall Experience 
Rating:
5.0

Excellent customer service

JOSE CASTILLO  |  First Impressions 
Rating:
5.0

Excellent and efficient service will definitely recommend

Cherrill Yates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Grace Dolce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Seura  |  First Impressions 
Rating:
5.0

Sherri is very compassion and very important for your company..

Ruby Cunningham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Krakow  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Joy Ayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letitia Brozozog  |  Overall Experience 
Rating:
4.0

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM GOODRICH JR  |  Overall Experience 
Rating:
5.0

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS HOFFMAN  |  First Impressions 
Rating:
4.0

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN TOUHSANT  |  First Impressions 
Rating:
4.0

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I’m sure that’s a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto Ventura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDO TOSTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD WALKER  |  First Impressions 
Rating:
5.0

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI KEMP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIANNE ETIENNE  |  Overall Experience 
Rating:
5.0

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Thank you.

Dolores Scarbrough  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful!

Sharon Saige  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODINE DONATIEN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Jones  |  Overall Experience 
Rating:
5.0

Cherie Clarke was very pleasant to work with.

JOSE CALDERON  |  First Impressions 
Rating:
5.0

Very well run. Excellent service

Chris Franzino  |  First Impressions 
Rating:
5.0

Great experience!

Sandra Borda  |  First Impressions 
Rating:
5.0

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren Smiley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvine Hicks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Furman Hewitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELSON ALEXIS  |  Overall Experience 
Rating:
4.0

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey Savona  |  First Impressions 
Rating:
5.0

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden Wenger  |  Overall Experience 
Rating:
5.0

Thank you for making my move-in a snap

Richard Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Woodard  |  Overall Experience 
Rating:
5.0

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole Osvath  |  First Impressions 
Rating:
4.0

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE NADEAU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Wolk  |  First Impressions 
Rating:
5.0

Excellent storage facility. Very well managed and the staff is very good.

Marilyn Lehr  |  Overall Experience 
Rating:
5.0

Just the alarm system going off all the time was a little annoying

Theodore Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILMARIE ROBLES DIAZ  |  Overall Experience 
Rating:
5.0

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela Campbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shana Milano  |  First Impressions 
Rating:
5.0

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM SCHULTE  |  First Impressions 
Rating:
5.0

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara everett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CESAR A MONTOYA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gunther Rincon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee Spiegel  |  Overall Experience 
Rating:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE TRETHEWEY  |  First Impressions 
Rating:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM GOODRICH JR  |  First Impressions 
Rating:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia GOGUEN  |  Overall Experience 
Rating:
5.0

Everybody is so pleasant!!!

Ruby Cunningham  |  First Impressions 
Rating:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN BHAJMAN  |  First Impressions 
Rating:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero Sasso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose fortin  |  Overall Experience 
Rating:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Burdick  |  First Impressions 
Rating:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA BERNARD  |  First Impressions 
Rating:
5.0

Very courteous and professional

Theodore Taylor  |  First Impressions 
Rating:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil Hartman  |  First Impressions 
Rating:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I’m moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa Forman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John McDonald  |  First Impressions 
Rating:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES DIAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO TEIXEIRA SALDANHA  |  Overall Experience 
Rating:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI BASDEO  |  Overall Experience 
Rating:
5.0

great service

PEDRO BAZAN  |  Overall Experience 
Rating:
5.0

Thank you for your help

melessa toussaint  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OWEN ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john toala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Solarte  |  First Impressions 
Rating:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI’S IN THE WORLD.

Andrew Canepa  |  Overall Experience 
Rating:
5.0

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden Wenger  |  Overall Experience 
Rating:
3.0

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn’t nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn’t “correct” and once I finally was able to move back down to the area I couldn’t access my unit with out paying a fee for something that should’ve been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could’ve been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn’t too pleasant either. If I do have to do storage with uhaul again I’ll have to try a different location.

yolgens cadet  |  Overall Experience 
Rating:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon Atzmi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Lehr  |  First Impressions 
Rating:
5.0

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos Lino  |  Overall Experience 
Rating:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa Murray  |  First Impressions 
Rating:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick gatto  |  First Impressions 
Rating:
3.0

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn’t fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn’t take more than a week to fix the elevator!! And surely if it wasn’t fixed, we’d be told so we could plan accordingly!!) Well guess what? It didn’t happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn’t complete the job. They had another appointment after us so they couldn’t help us unload at our house. If we had been aware of the elevator being out of service, we wouldn’t have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka Luttinger  |  Overall Experience 
Rating:
3.0

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK GATTO  |  First Impressions 
Rating:
5.0

Easy rental process, friendly staff.

ALEXANDRA POU  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ioannis profylienos  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey Buchanan  |  First Impressions 
Rating:
1.0

It’s my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the “garage” so I went looking for it, after several minutes of walking I was not able to find it because it wasn’t there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it’s unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR PUEBLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Aly  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION HARRIS  |  Overall Experience 
Rating:
5.0

Elevator stop working in the middle of moving

Devon Simms  |  Online Move In 
Rating:
1.0

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn’t work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard Wickliffe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Parejo  |  Overall Experience 
Rating:
5.0

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana Mcclain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY TEAL  |  First Impressions 
Rating:
5.0

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamilet Concepcion  |  Overall Experience 
Rating:
5.0

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William Decosta  |  First Impressions 
Rating:
5.0

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn Stamps  |  Overall Experience 
Rating:
2.0

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS RIBAS  |  Overall Experience 
Rating:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren’t doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah Shahady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Soligny  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ernesto Nunez  |  Overall Experience 
Rating:
5.0

very helpful

leandro fenerich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anslyn Stamps  |  First Impressions 
Rating:
3.0

My problem is you advised your price for$89.00 for a 5 by 10 and was charged$129. For the first floor

MARVIN THOMPSAON  |  First Impressions 
Rating:
3.0

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I’ve had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime Aly  |  First Impressions 
Rating:
5.0

pleasure doing business

Harrens Joseph  |  Overall Experience 
Rating:
5.0

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana Karina Costa Dutra  |  Overall Experience 
Rating:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre Araujo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIA GLASS  |  Overall Experience 
Rating:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice Oates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Karina Costa Dutra  |  First Impressions 
Rating:
5.0

All staff very friendly and professional

LYNETTE JIVIDEN  |  Overall Experience 
Rating:
5.0

Your customer service was amazing.

Sally Reyes Gonzalez  |  Overall Experience 
Rating:
5.0

Samir was great to work with you.

Mark Levine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Ingraham  |  Overall Experience 
Rating:
5.0

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis Gray  |  Overall Experience 
Rating:
5.0

Outstanding experience!!

Donna Orband  |  Overall Experience 
Rating:
5.0

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice rodriguez  |  Overall Experience 
Rating:
4.0

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens cadet  |  First Impressions 
Rating:
4.0

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark Levine  |  First Impressions 
Rating:
5.0

Staff is very helpful and friendly

MARCIA GLASS  |  First Impressions 
Rating:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT WOLF  |  First Impressions 
Rating:
5.0

Good attention the place is clean easy access

Edwin Guzman  |  First Impressions 
Rating:
5.0

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul anderson  |  First Impressions 
Rating:
5.0

Above excellent great staff, great. Facility

Marjorie Bonilla  |  Overall Experience 
Rating:
5.0

Awesome place

Kris Boodooram  |  Overall Experience 
Rating:
5.0

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin gettenberg  |  Overall Experience 
Rating:
5.0

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton Jameson  |  First Impressions 
Rating:
3.0

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE Correa  |  First Impressions 
Rating:
5.0

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael Phillips  |  First Impressions 
Rating:
5.0

Couldn’t recommend another place.

Andrea Oliveira  |  Overall Experience 
Rating:
5.0

Excellent service. Professional staff.

CHANDRADAT edmond  |  First Impressions 
Rating:
5.0

Great staff!

Phyllis Phyl  |  First Impressions 
Rating:
1.0

There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan Madeo  |  First Impressions 
Rating:
5.0

THe clerks were courteous and helpful.

Alberto Haces  |  First Impressions 
Rating:
5.0

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam Vicent  |  First Impressions 
Rating:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI HERNANDEZ  |  First Impressions 
Rating:
4.0

Very nice place and people

Joao Sousa  |  First Impressions 
Rating:
1.0

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda Garcia  |  First Impressions 
Rating:
2.0

Great storage facility.

Shawnda Kornegay  |  Overall Experience 
Rating:
5.0

everythings very good

Carlo Gebran  |  Overall Experience 
Rating:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

Kendall Lyon  |  First Impressions 
Rating:
3.0

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric Sadoun  |  First Impressions 
Rating:
5.0

Thanks for the good service!!

Rosangela Lucas  |  Overall Experience 
Rating:
5.0

A nice facility. Will recommend to others. Thanks

Charles Hilliard  |  Overall Experience 
Rating:
5.0

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE woodhouse  |  Overall Experience 
Rating:
5.0

Very good service

Charles Buckland  |  First Impressions 
Rating:
4.0

The facility was clean and accessible

LAURIE woodhouse  |  First Impressions 
Rating:
5.0

A bit expensive

maryan ahanthi  |  Overall Experience 
Rating:
5.0

Nice job.

Jason Velle  |  Overall Experience 
Rating:
5.0

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie Futorn  |  Overall Experience 
Rating:
5.0

The manager was great! The staff was very kind

Jackeline Bernal  |  First Impressions 
Rating:
5.0

Very good service and facilitie

Arthur Torgersen  |  Overall Experience 
Rating:
5.0

Maureen is a star! Great experience. Thank you!

Laura Sangster  |  First Impressions 
Rating:
5.0

All good

Adrian Ticusan  |  Overall Experience 
Rating:
5.0

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin gettenberg  |  First Impressions 
Rating:
5.0

Short and sweet “YOU GUYS WERE AWESOME!”

Marco Filippini  |  Overall Experience 
Rating:
5.0

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam Lerner  |  Overall Experience 
Rating:
5.0

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary guenther  |  First Impressions 
Rating:
5.0

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher Williams  |  First Impressions 
Rating:
5.0

You all were great. Thank you

Marni Tice  |  Overall Experience 
Rating:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael Hussey  |  First Impressions 
Rating:
5.0

The staff was excellent. Thank you!!!

Robert Henry  |  Overall Experience 
Rating:
5.0

Very smooth transaction. Samir Shields was very perfessional.

Arthur Torgersen  |  Reservation 
Rating:
5.0

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia james  |  Overall Experience 
Rating:
4.0

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa Barr  |  Reservation 
Rating:
5.0

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you

Robert Winston  |  Reservation 
Rating:
4.0

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn Gunter  |  Overall Experience 
Rating:
5.0

UHaul live up to the term agreements. Very satisfied.

Rose Bond  |  Overall Experience 
Rating:
5.0

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET SILVA  |  Overall Experience 
Rating:
5.0

My experience with U haul was wonderful U haul keep up the good job

Marie William  |  Overall Experience 
Rating:
5.0

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam corin  |  Overall Experience 
Rating:
5.0

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL GUZMAN  |  Reservation 
Rating:
5.0

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio abraham  |  Overall Experience 
Rating:
5.0

NA

Valyncia Samson  |  Overall Experience 
Rating:
4.0

I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

Marco Pomar  |  Overall Experience 
Rating:
5.0

.

joy gentile  |  Overall Experience 
Rating:
2.0

Billed me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).

Jonathan Corriher  |  Overall Experience 
No reviews have been submitted for this location.

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