I've had to use this location for truck/van rentals and the customer service has been amazing each time.
Kemorine RCustomer Reviews for U-Haul Moving & Storage of Clarkston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were friendly when I rented the truck and when I was dropping it off after closing one of the employees still inside saw me and came outside to make sure I could find the drop box and confirm I parked in the right place, I appreciated it
SHAWN TBest Customer Service Team of all Uhaul locations I've have experienced in the past 30 years 👏 👍
Victor RThe staff at the Clarkston Uhaul were so friendly and helpful! The only small problem I had was working through the app, it didn’t load fast on my phone, but when I called with questions they were able to help me right away. Would definitely recommend !
Beth MNothing, everything was excellent and very professional. Keep up with professional people. Thanks
jessica sNo clean in side the cab
ghasem jWater fountain
Manuel BThe staff are awesome everyone was extremely helpful and knowledgeable. My issue was isolated, there was a leak in my unit that did a substantial amount of damage to my personal belongings, aside from that , the workers that came to fix the leak damaged my things even more- even going so far as to leave dirty handprints on some of my furniture (I’m assuming from moving it to fix the leak)
Kaira D | Overall ExperiencePrices could come down a lot
CYVAL R | First ImpressionsWhy I was charged $20 extra. When I dropped vehicle in 6 hrs and charge is mentioned as after hour. It is a ripoff, pure stealing. Never ever in future if I rent, I will rent for 24 hrs.
ameen hI come to this location all the time and this the first time I get charged for returning the truck with less gas. I alway do my due diligence to make sure I fill it all the way and keep my receipts. Today I trusted the employee at the front she told me to just hand her the keys and they will check out the truck later and send over a receipt. Never again will I do that. They changed me $10 buck saying it’s not full someone there stealing and not trust worthy. I have family members that work for uhaul that’s management and will make a complaint.
LARRY WBest location ever!!! Best A-1 Management team and staff. 5 Stars*****
Victor RThe truck was sounding like something was wrong with the transmission cause it was taking a long time before it goes into gear
Shawanda BLove doing business on- line. Location was convenient and easy to find.
Rotenberry WLaura did a great job setting me up and checking me out. Josh did a great job of unhooking me when I got back. EASY!! So, easy. Thanks.
Ronald FFriendly and informative staff.
Lee STodo muy bien
Ronaldo ANot friendly. Follows different process than non-corporate location. Trash not removed.
Scott HThe problem is that the truck must be delivered to the same location in Clarkston, and my experience with them was bad because I wanted to deliver the truck to a second location, but they refused and said that you must pay a fine of $300 or return the truck to the location from which you received it in Clarkston, and the employees’ behavior was good.
nabeel aOver priced!
SHEILA SStaff is the greatest
BRYAN SVery helpful and friendly. Great to work with!
David GAll was fantastic
BRYAN SContinue to great service I've experienced for the past four years. Thanks in advance. Mr. Harry Kendrick, MSW,PCM,CAC
Harry JProfessional ah
Marlon HWhy do I need to provide multiple contacts? Waste of time and I don’t need a referendum on my loneliness or preference to protect the privacy of friends/colleagues. Where is the drop box ? Now I have to drive back in the AM because the drop box was not obvious and I never got an email saying what to do with the key. I don’t blame the staff for this, they were fine - this is all bad process from management.
Joseph RIt's really very good service.
Mohammed AThe people were very nice and helpful. If needed I would definitely use this storage location again!
Caleb H | Overall Experiencethere was too much confusion about the keys when i arrived, i ended up waiting 40 minutes to get the right truck/keys. other than that it was a smooth experience.
Andrejs DGREAT.,..
Kenneth P | First ImpressionsExcellent customer service at pick up and drop off!!!
Mary Jafter hours retune process taking a little longer
BERHANU SI always have a great experience with this franchise and refer them whenever I’m able. Thank you
MARK OGreat customer service
Aquilla SStaff was excellent and very informed. They were very available if I needed any help or support. The office manager was amazing!
CAROL P | Overall ExperienceMore parking space And more than one attendant working
Tonya SWere unable to provide dollies or hand trucks on 2 different occasions. A young couple ahead of me had rented online and had reserved hand trucks but didn't find out they had none until they came to pickup their truck. Next time I move I'll use a full service mover.
MARY GThe cars need to be serviced regularly. The brakes weren’t working properly in my case
Ritesh AOverall a very good experience. It kind of got tight. When multiple customers unexpectedly were there at the same time. But thats pretty much an anomaly. Other than that, I can't complain.
Brandon B | Overall ExperienceMy move out date was 12/11/2023 not the 14th. Overall the staff were very polite and helpful.
syrena s | Overall ExperienceGreat atmosphere great people Great service
Donny CInspect and clean the vehicle before giving it to customers.
Stephen CLacking customer service. Too busy talking with each other to wait on customers.
SHERELL CThe staff wasn't professional to me. I had to wait to be assisted by an employee once l arrived to pick up my rental. And l never got a call back from the boss or manager at the location. I requested a call back due to horrible experience. I wouldn't refer this location to anyone.
Shinel TBeing more attentive to customers and understanding their wants and needs, as well as having more moving equipment available for customers.
Cienna CWrongfully charged an after hours fee after U-Haul app would not allow me to complete the process. Customer rep at location charged my card twice and then attempted to recharge it a third time after processing refund. Is not fully versed in how to perform proper transaction. Situation still not fully rectified. Also a bit rude and didn’t do well with actually hearing the customer and their issues out without assumption. Associate named Tommy D.
Keshay TMy truck i had order want available at the moment I arrived. They gave me a smaller truck, which wasn’t really the problem. The truck itself though had many issues and basically wasn’t safe to drive. The mirrors were not adjustable at all, the engine check light was on the entire time. The whole truck was extremely shaky and felt unsafe to drive in, with or without items in it. I didn’t even want to go get gas for it because it was Dark and I didn’t want to be in the roads any more when I returned it. Also the bacon driver side door is open while you drive. This truck should be retired and honestly I believe I deserve some type of discount. This truck really made my move harder since I literally had to take longer routes on the roads just because it was safer to do so based on how the truck performed. I want to be clear there was no issues with the workers but only with my truck.
Montriel SAll was good..
SANDRA HThe Best Marvelous outstanding performance
Kisha W | First ImpressionsExceptional surpur!
Cindy MEverything is great for me.
TESFAI TMy concern by the maintenance of the vehicle it didn't drive well. Plus it added on more miles than I actually used. The workers were so nice and professional. One worker cane
KATRINA CI was so relieved that a real person was there and that I didn't need to use the app again.
Jason HVery nice staf and friendly
Nema S | First ImpressionsThe location did not have a furniture dolly, which I had requested in my order, and suggested that I try another U-Haul location in my area for the dolly. I get that such things happen, but it would have been nice to know that in advance, for I had movers, requested through U-Haul, meeting me at my home shortly after I picked up truck. My wife and I tried 3 U-Haul places in the Tucker area: two did not answer the phone so we left a message, and one did not have a dolly either. We had to move furniture without the requested dolly. Is U-Haul experiencing a furniture dolly shortage? Otherwise, we had a great experience and would certainly recommend the Northern Ave. location to anyone looking for a load vehicle rental.
GARY FI like the managers who went beyond to see that my storage needs were met in a timely matter. Thank you everyone at U-Haul moving & storage. Ms Wynn the manager there has a very genuine personality that will insure her customers are in good hands. Thank you very much. daryl.proctor70@gmail.com
darryl p | Overall ExperienceWynn and team are amazing
Veronica T | First ImpressionsThe rats at my bed 😒
Brandon Z | Overall ExperienceI think there should be lighting inside of the cubes.
CALVIN B | Overall ExperienceTo Whom It May Concern: Everything was fine for the most part. The manager and staff communicated with me when my unit was approaching the auction date. Even after I paid before the auction date, my lock was cut and replaced. It was a headache trying to get my key to work on a new lock. They finally let me know it was a new lock. Why? I paid my late dues and extra unexplained fees. My rent was for $75 and all of a sudden went up to $95. I came in one time and a customer was in front of me. They could not complete their transaction because it required a manager. The clerk was stressed out, as well as the customer and myself waiting. The excuse was, "thr manager had to take her kids to school". I found that unacceptable when trying to manage a business. She gave the clerk what was needed over the phone to complete the process. Overall, no one was rude and they were professional most of the time (95%). I did not like being put on hold and then being transferred to the national line when my issue was with that local location. Then I was told I needed to drive an hour to make a payment in person or to speak with the manager. Otherwise, the experience was typical and expected. The calls after being a day late was annoying after having this unit for almost 4 years. Thanks
Cedrick M | Overall ExperienceJust I lost my sofa pillows, I dont understand how that happened
Lola A | Overall ExperienceThe storage that was promised to me 2019 was not available it was already in use but I was able to get a full refund. Very polite very helpful she even called me the next morning to tell me there was storage available now becusse someone moved out last night . Above and beyond. I don’t remember her name but her hair is brown roots then blonde maybe pink dye that is wearing off. I believe she is a caucasian. She works the 2nd shift. Her and ms wynn always helps me out and amazing customer service Everytime
Violet R | First ImpressionsAverage
Clifford B | First ImpressionsIdk what can be done but the parking space is terribly small. Thats really my only issue. Feels like im playing Tetris with my car everytime i go there.
Daisy V | Overall ExperienceNo comment on this site so far
eddie d | First ImpressionsThe set up to drive around that uhual location is terrible and tight. The employees helped but they just took their time and didnt give a professional vibe.
Daisy V | First ImpressionsMy stuff was ruined due to rats and the staff was rude
Unasia A | Overall ExperienceThe management was outstanding and extremely accommodating.
elizabeth k | Overall ExperienceThe Manager and team was awesome. I could walk in the building and each and everyone knew who I was and what unit I had in for me that was personal and I think that they are professional to be able to know your customers by eyesight team did a great job. I store my things for the last 3 1/2 four years, great staff
Tami C | Overall ExperienceUnless I am able to receive a refund for the unused balance on my March 24th payment (April 1st L closed out my unit), I have little incentive to speak favorably of my experience with U-Haul.
John K | Overall Experiencethe manager was super kind and all the workers were very helpful.
jamie m | Overall ExperienceThere are too many passages for mouse and 🪳 to get into storage and sometimes rain get in , something management can look into it . Thanks
DANIEL N | Overall ExperienceGood
FIKRU D | Overall ExperienceNo naring &all
idris a | Overall ExperienceMs Sharon at memorial drive is amazing
nicole b | First ImpressionsThis was one of the best experiences I have had at a storage. The customer service was great. The people were so friendly and helpful. I would definitely store here again. Thank you
DARLENE C | Overall ExperienceHad no problems with their services I was a first time storage owner and I had a good experience with them
Lashaye M | Overall ExperienceGot great service on the Georgia end
elizabeth k | First ImpressionsMy whole bedroom suit had mold and a couple of my items! Very, very disappointing
LUTRICIA J | Overall Experienceit would be better if the unit was accessible 24/7.
ashley b | First ImpressionsNo power or light in unit was less than ideal. The fact that I couldn’t access my stuff 24 hrs a day was inconvenient. The manager was so sweet and cute🥰
Bryon M | Overall ExperienceIf possible, have each facility take a photo of the return key area. I spent longer than I wanted to trying to find the key return at the Avondale location: the picture in the site pictured an orange box while the actual facility had a slit in a garage door. Was very confusing.
paul c | First ImpressionsMs.Wynn and Shamika have excellent customer service. And I would recommend Uhaul to all my family and friends because of them. Thanks so much
LAKEYSA C | Overall ExperienceI don't have no comment I will recommend a friend anytime
cynthia s | Overall ExperienceThe staff was so friendly and kind. They helped me out. I would definitely recommend them to everyone.
Kelly H | First ImpressionsExcellent service beautiful conversation very fast thank you
Sason A | Overall ExperienceMy only complaint is that I had to get rid of alot of items from my unit because, despite it being locked at all times when I wasn’t present, I came back to a muddy unit. All my belongings had mud all over them, which I don’t understand because it’s a contained space. Other than that I have no issues. Staff was good, especially the manager Wynn. Great customer service from her every time I encountered her.
Essence P | Overall ExperienceVery nice and friendly staff Did everything for us to move in after the online person messed up !! Great management
Doris B | First ImpressionsVery good service.
anglea s | First ImpressionsVery easy in all aspects. I never knew that location was there. Have told everybody about it.
john C | Overall ExperienceI like your customer service
aloys s | First ImpressionsAfter my devastating experience with Uhaul from Macomb , Michigan to Atlanta, GA . I thought I would never use this company again. The Manager & her staff @885 Northern Ave, Clarkston, GA 30021 changed my mind & trust back into Uhaul . This store is a Golden Ticket & Example of Excellent Customer Service Experience ! Every team member is throughly trained and able to answer all of my questions or concerns. The manager, Lynn , is an phenomenal Uhaul asset to Uhaul's high quality of Pure quality and provides pass my expectations of Great Customer Service! Thank you team 885 Northern Ave, Clarkston, GA 30021 for being Awesome Essential Workers & treating us like we're family and not just another number .
Nicole S | Overall ExperienceNice lady's real friendly and helpful
reginald j | First ImpressionsTwo days before I had reserved a storage unit at another Uhaul storage facility; when I got there they told me my unit had been given away and it was first come first serve. I then made a reservation at this location and I called to ensure when I arrived the next day my unit would be available. Wynn, the GM was very understanding and assured me my unit would not be given away. When I arrived her staff was more than accommodating. They provided excellent customer service.
Myra K | First ImpressionsMy unit needed a new door and the staff was on it. The staff was great at all times.
Margaret O | Overall ExperienceAll my things flooded and they were not happy about me filing a claim. I just had a baby and all of the contents in storage were brand new and unopened baby items that I dearly needed at that time. It was tragic. I cried. Then only got back 100 dollars for all the items that were damaged in the flood.
aaisha m | Overall ExperienceFriendly and helpful staff, the unit is inside but resembles a warm morgue in a basement, difficult to load/unload because of the construction of the building.
Joseph V | First ImpressionsStaff was so friendly made my transition smooth
PATRICIA R | Overall ExperienceWe lost most of our things to mold in just 20 days of our stuff being stored there. Mold everywhere. I did four trips trying to clean it out and I came back to get the trash they already threw it away and charged me an extra$45 for it as if I didn't just lose items to mold in their unit. They were very insensitive and one young lady was talking about being petty about having to throw away items we came back to get. I wish it was a little more professional and they were a little bit more understanding of my situation.
Marcus L | Overall ExperienceVery helpful staff. They made last minute changes for me
ankur s | Online Move InThe staff at this location have given awesome service. Wynn Reagon leads an amazing staff who are willing to go above and beyond. This place rocks and I will give this location an A++ ratings. Keep it up ladies
Clement P | Overall ExperienceThe staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.
KIESHA W | First ImpressionsWynn and her staff are helpful, kind and very welcoming.
PATRICIA R | First ImpressionsI highly recommend this Uhaul location - we rented two different trucks, a storage unit, and dollies. The staff were nice and competent, the facilities were clean and working, and owner, Wynn, was incredibly helpful, even taking her own time to help us after hours. We had lost our gate card access and she came to help us and was available by phone whenever we needed help. Truly blessed to have picked this location for our move - it went much smoother than it would've been had we picked another location! Thank you!!
Paul M | Overall ExperienceVery helpful at Clarkson u-haul...the best!!
PATRICIA R | First ImpressionsThe customer service at Clarkston is great. Friendly staff.
Monica H | Overall ExperienceAmazing staff, including Wynn and Shamika.
Richard L | First ImpressionsThe ladies working at this place are awesome and they have a great manager Wynn. Absolutely polite and pro-active.This place can get A+ ratings.
Clement P | First ImpressionsExceptional customer service & very professional
Oyakhilome B | First ImpressionsMy move to Tucker was temporary, but all my things were in great shape. No water damage or anything stolen. The staff were friendly
SELITA B | Overall ExperienceMs. Wynn & staff We’re amazing every helpful and accommodating to our needs..I would definitely do business with them again if need be..A+ in service and communication.thanks Ms Wynn for everything
KASHIF R | Overall ExperienceUhaul's , Northern Ave location is the best representation of , " Customer Service Excellence " ! The leadership & teamwork shown here should be a blueprint for customer service standards. They make you feel like you're part of the Uhaul family . We truly appreciate all staff & management at this location.
Nicole S | Overall ExperienceAll my items were damaged
Emma H | Overall ExperienceI was very happy with my service at the facility.
Edward S | First ImpressionsThey was great and treated me like family and if I need them again I will go back there .
Tracy P | Overall ExperienceYour staff was absolutely amazing. The manger went abouve and beyound in assisting me. Again, Kudos to the intire staff. I was definately impressed. Thank you and keep up the good work! Jack Williams Director of YMCA Early Learning Facilites Metro Atlanta YMCA
Jack W | First ImpressionsThe gate code for getting into the storage is a problem. My Fob doesn’t work. I couldn’t at the beginning use the card or the code given to me. Went back yesterday to store some things and the Fob didn’t work. I managed to get in.
SELITA B | First ImpressionsThe manager made my experience with Uhaul a wonderful one. I can’t thank her enough.
Jesse R | Overall ExperienceLaura was extremely helpful, while multitasking. My move was alot LESS stressful when I left. Thanks Laura!!!!!
lequan j | First ImpressionsThis management is horrible, rude and so unfriendly,judgement. You need to work on that ugly black lady. She’s so racist. Thank you
ABDURAHAMAN M | Overall ExperienceThe step into the interior lockers From the outside is difficult to maneuver with a cart. Other than that, good experience. Staff was very friendly and helpful. I needed a larger unit and they were happy to help me out.
Anne M | First ImpressionsI got mold on my furniture that was stored in a inside unit waiting on a response .
Harrison H | Overall Experienceyoung lady who help me tue the 8thof sept was so so helpfull
VARETTA C | First ImpressionsThe staff are very helpful.
JIBRIL B | Overall Experience"They are thee BEST STAFF i believe #Uhaul has on the whole east side of Georgia..thank you ladys for treating me very well for alot of years"
Jusmeallah d | Overall ExperienceThank you so much to Ms Reagan and her crew for helping my family save what we had, and we're forever grateful!
Toni S | Overall ExperienceThe ladies were great and friendly
Keith C | First ImpressionsOh I love all of you employ a manager or shift managers so glad employees they are very friendly family I feel it is my storage I don’t feel like go somewhere else I wish I have a more words to say I love it thank you so much for all your Crew HowI appreciated Themiyour are next to me.
Elizabeth T | Overall ExperienceWynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!
Denise m | First ImpressionsExcellent excellent excellent Wynn a d the entire staff always gives exceptional service. She is always willing to go above and beyond...
SHERITA W | First ImpressionsGreat customer service!!
Verne M | First ImpressionsGood service
JOETTE G | First ImpressionsThe storage units themselves need a lot of TLC, but the staff makes up for it!
April H | Overall ExperienceIt could be better if it was climate controlled
DERRICK C | Overall ExperienceIt was as good as can be expected, and the staff at this location is excellent! They took very good care of me and my needs.
dirk A | Overall ExperienceWynn was always extremely helpful and courteous, as was all the staff at the Clarkston location. i would definitely recommend this facility to anyone looking for storage or a rental truck. top notch.
jason j | Overall ExperienceN/A
Christopher B | Overall ExperienceGreat service.
Tracy C | First ImpressionsGreat staff!
IAN G | Overall ExperienceStaff were very personable and helpful.
William G | Overall ExperienceVery nice staff
TRACY M | Overall ExperienceTommy was excellent to work with. I wish most businesses have people that welcome their customers and explain their needs and make them comfortable to get what they need.
Yassin A | First ImpressionsReally liked the place and the staff ...I'm really trying to figure out why were they not referred to me in the first of my journey.....Go figure????.
patricia b | First ImpressionsVery. Good. Thank. You
john g | First ImpressionsI love the staff I love the manager she gets the job done the staff is incredible
Jivana B | Overall ExperienceGood service
ROSA V | Overall ExperienceEverything went well
CATHY M | Overall ExperienceEverything i put in there got ruined with mold i lost alot of money
Mecca M | Overall ExperienceN/A
Denton F | Overall ExperienceI appreciate, God may bless you all. Thanks
VAN L | Overall ExperienceAll the staff were very friendly and helpful. I will recommend that the storage doors be wilder enough to let bigger items in easily. My new sofa was damaged due to insufficient opening of door.
Annie D | Overall Experiencecustomer service was great
kevin w | ReservationVery very friend guys
johnson s | Overall ExperienceOn moveout found mold on a bed headboard and an overall dampness that I had not felt in 2 years prior. Staff told me to take pictures a make a claim with U Haul. Wanted them to know there was a prob
JACQUELINE A | Overall ExperienceIn general, the staff were rude and the information they gave me was not true or "conveniently" changed. It seemed like they only cared about their bottom line and not about their customers.
rebecca l | Overall ExperienceTihis U-Haul storage offered great customer service
BAHIYYAH B | Overall Experience`Would like it to be so you could get in the storage pass closing time.
BEATRICE H | Overall ExperienceWe were longtime customers and had our storage unit for over 8+ years. Customer service was always great and our move-out process was seamless and the staff was very helpful. Would recommend to anyone
ERYNN M | Overall ExperienceBest storage facility I've ever rented from.
Colleene C | Overall ExperienceGreat facility. This was a lifesaver during my home listing and sale, as well as great after the move. Thanks so much!
Graham W | Overall Experience