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Mark K.Customer Reviews for U-Haul Moving & Storage of Cinnaminson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wish there was more than one person available to handle the counter. Wait times can be long but service is excellent once it is your turn.
Kenneth W.Xcellent. All Around.
Edward B.Good
abul A.I had the best experience renting a truck here, I was in and out in under 20 min. People were super friendly snf answered all my questions. We even laughed a few times! Willnef come back to this location! Keep on rockin guys, especially to the crew that was on this particular day.
Lorie H.The fellow I dealt with was awesome, great guy so helpful. I'll be back and spread praise how I was treated. Sincerely, Blair Craft
Blair C.I went into the parking lot, trying to unload the trailer, but there was no space until I got into the dead end. When I try to unload, there is an employee came and said “you can park there, it's unsafe!!†in a rude manner. She tried to have me back up into a space, but there was no space. So I told her that I can't, I don't know how to. The trailer was on the side and just in front of a couple other trailers, not in the middle of the driveway. I mean, if she was asking nicely I would've back up the trailer but she came up to me like I was doing something illegal. She said she will not on my account that they won't allow me to rent the trailer from Uhaul ever again. Then she started to take pictures of my license plate and said I breached contract by using a different truck to return the trailer. I told her whatever you wanna do just let me out of here. I'm not trying to argue with you. At the end, she said you are very rude sir. Then I told her that she came up to me like I was doing something illegal first . I took the pictures of where I park the trailer then left.
Bruce N.N/A
joe O.Excellent customer service
deborah d. | First ImpressionsI've rented from uhaul a few times over many years and was surprised at how clean the interior area in the back of the van I rented was. The people that run this location were very cool and enjoyable to interact with.
Roberto V.N/A
Obono O.The truck could have been cleaned off- snow in bed/on windshields. Also, the area where we had to access truck was snow covered, slippery & at the far end of parking lot. Other that that, smooth transitioning renting/returning truck. The employees were friendly&kind.
Ruth B.very friendly staff person at the counter. quite helpful.
Lance G.Did not interact with the staff for more than 2 seconds.
Devendra S.The young lady who has assisted me on multiple occasions, Priscilla , has been absolutely awesome to deal with. Excellent customer service!!
Hector R.Uhaul is the best
Maltine A.I always had professional experience with this U-Haul. I can say nothing bad about this facility.
Denise O. | Overall ExperienceThis U-HAUL deserves ***** no problems 👍
Rosemary c. | Overall ExperienceThe location was fine but I would not tell anyone to rent a uhaul because of the amount of money that they charge you and you can't drop it off where you want to. You will pay out of your pocket just so they can get more money out of you.
montrell B.Priscilla and the man that was working available friendly and very professional
Milagrosa R. | First ImpressionsFront desk worker was really nice 😊
Lisa S.I wish all the U-Hauls would operate as well as this place does. The people here are prompt, efficient and very friendly. I would definitely recommend this place. Priscilla is awesome.
Myron I.Priscilla was the best !!! She went above and beyond to help with my situation after my surgery……I can’t thank her enough for the time and effort she gave me while I was recovering from surgery …..thank you u haul for all of your time patience and understanding…. Will highly recommend
MONICA G. | Overall ExperienceVery friendly and helpful. Truck was ready to go!
Harley R.Keep Adam and Homer around. Both are very good people. They are helpful and knowledgeable. Made the entire process very very easy. We followed Adam over from the Mount Laurel store.
Mary T.The people were always very easy to work with. Only feedback I really have is we would have preferred to have either more cards (at least 2) or code/card option. It was very inconvenient to have to share a card. Otherwise - we had no issues.
Legacy I. | Overall ExperienceThe people at the counter were friendly
Philip B.Woman at front desk was excellent. I believe her name was Molina.
David M.When I told him I could no longer afford to keep the storage they continue to bill me so now the bill is like $600 which I will not be paying because I told them I could no longer afford it and they could do what they want with the items in the storage
monique e. | Overall ExperienceReally nice staffs, car is good. Convenient I am so happy about the customers service
hanh N.None at this is time
JOSEPH C. | First ImpressionsStarted out with competitive pricing then priced itself out of my price range.
BOB O. | Overall ExperienceFriendly professional stuff. More than happy to answer question. Excellent experience. Would highly recommend to others
Sharron D.Perscilla & Homer we're AWESOME!!!
Kevin L. | Overall ExperiencePlease check to make sure the previous customer replace gas , i received the vehicle with a quarter of gas in the tank . But Mr Homer was great adjusting my credit.
william P.5 star, thanks
SCOTT N.Perfect transaction. Thanks "Uball"!
rachelle S.I was switched to 6 locations before it was all said and done….. Not happy about that but the girl that waited on me in Cinnaminson was great , give her a raise !!
Brad P.Staff were super friendly and kind, which I could tell from my direct interactions as well as overheard interactions staff were having over the phone. Very accommodating! The equipment was ready and well maintained. I would definitely recommend this location.
Kristen T.Yes I would recommend this location to a friend or anyone, the Staff member are helpful and provides details info and accommodations to your need. There are other locations I've dealt with that was a nightmare. This location was great and Have plenty of truck available
Glenn F.Roof leaked. Contents got wet.
Ed M.Nothing as far as my needs. It was very good service, n hook up.
Linda P.Great customer service. Thank you for helping me on my first time using this service.
Miguel C.Attendants very pleasant, helpful, knowledgeable and professionally. Definitely enjoyed the service and convenient location. Highly recommended.
Willie B.They 20 ft truck was awful to drive it needs servicing on the brakes and transmission. It struggles to get in the next gear
Julie H.great people!
Ralph R.Great staff and also knowledgeable
HAYDEN B.I was scheduled to pick up my truck at 12 o'clock midnight I was unable to get the truck due to my vehicle not being in the system properly at about 4:30 AM. I picked up the truck and it was on E I ordered additional equipment to be in the truck One handtruck was charged for it, but never had it in the truck. Very disappointing.
adrienne G.I appreciated the quickness of check out.
Michael C.Customer service was great but Make sure everything is working properly like wipers and windows.
Miguel O.Nothing. Excellent service
BENEDETTO F.When I fill up the gas tank and I bring it back more from when I got it at I should get some money back
Sendy N.The staff is great!!!!!
Davonte C. | Overall ExperienceGreat service! Loved it
Thaimy P.I have had such a great, easy, and pleasant experience at this location. The woman who did my rental (I wish I could remember her name) was so wonderful and sweet. You can bet I'll be back here if the need arises for me to rent another vehicle. Thank you.
Albert C.Fix the app. It took several attempts to get checked in by mobile device.
Keith P.Five Stars ,
JUAN B.Staff at this location was super helpful, friendly and professional. Would definitely come here again and recommend them without hesitation.
Helen A. | Overall ExperienceThe team that helped me were very professional and helpful.
Vaughn J.Just keep doing what you do, in proving the professional and courteous service.
Willie B.The latch on the outside of my storage unit had a screw missing the entire time, and it was never fixed. I also found bird feathers on the inside of my unit, which means there are holes in the roof. The worst part was that the price kept going up and up with no end in sight. The one things I did appreciate was the one month free because I had rented a uhaul truck w/ in the past year.
VIKKI C. | Overall ExperiencePerfect
Pedro R.The battery of our vehicle died after us only having it for a few hours into our move. We had to extend our vehicle and wait an hour for assistance. While we understand these things happen, it would be helpful to have jumper cables in the vehicle so we could try to get it running since we had a time due back that was stressed to us as another family was reserved to pick up the vehicle and we were subject to even more charges if we were late.
Madison B.The place I'm aways coming back
Edson S.Person who waited on us was extremely nice an knowledgeable of his job, he made the transaction very smooth, great customer service.
Henry H.No recommendation experience was pleasant.
BENITO R.Convenient location, good customer service—staff was pleasant and helpful.
Helen A. | Online Move InKeep raising prices . Can find other places cheaper
BOB O. | First ImpressionsThank you U-Haul for everything.
Juan C. | First ImpressionsStaff was always caring and helpful. ONLY detriment was price . Too high for small storage unit.
Logan T. | Overall ExperienceMy reservation was honored and the paper processing was quick. I had no problem getting in and out.
ROSEBERY N. | First ImpressionsThank you very Very much...and I'm sorry "
ISAIAH G. | Overall ExperienceWe needed temporary storage for items that were salvaged from a flooded basement. It was very convenient to be able to rent a truck and storage all in one place. The store personnel were helpful in determining what size storage we needed. When our daughter was in college, we also rented vans or trucks from this same location. It’s conveniently located less than 2 miles from our home. We’ve only had good interactions at this location - no complaints.
Debra T. | Overall ExperienceJake was very knowledgeable and had a professional demeanor while he was helping me open my storage unit contract. Would definitely recommend him and the rest of the team at Cinnaminson to friends.
Jacob R. | First ImpressionsThank you Priscilla for your help very professional Will come back
Ana m. | First ImpressionsThe staff was extremely helpful… I would recommend and plan to continue to use U-Haul.
Allen G. | Overall ExperienceI believe she was the manager, white woman, late 30’s or early 40’s tried to pressure me into purchasing the insurance even though I had renters insurance which covers personal property(10% extended off premises) and liability coverage. She repeatedly told me that renters insurance doesn’t cover it and that I needed homeowners insurance. I’m an insurance agent so I called her out on it. She finally gave in but told me that uhaul would contact me at a later date to force their insurance on me. Obviously they never did, because it wasn’t true. I get pressure sales to hit goals and make money, but once you flat out lie it’s crossing the line. Unfortunately now that I no longer need the storage unit, I won’t return to uhaul as a customer because of this experience.
Peter M. | Overall ExperiencePretty decent service and convenient. I especially like the climate control storage units .
Kelly M. | Online Move InTHANKYOU PRICILA !
James D. | Overall ExperienceOur experience was the best of the several times we have used storage services.
Robert B. | Overall ExperienceThank you
Joseph C. | Overall Experiencethe storage unit itself was fine, but when I signed my agreement it was not made aware to me that the price would increase a couple of times a year. I got letters saying the cost was going up but it always said it was being increased to the original price I paid; I never knew what the new price was until it was taken out of my bank account.
Rosemary H. | Overall Experiencenumber one in my book
mike V. | Overall ExperienceVery clean facilities and easy unit rental/unit submission process . . .
Mae C. | Overall ExperienceYour computer system needs upgrading nothing against the staff but none of the apps work
Marcus K. | First ImpressionsMy family and I were locked inside after hours and the staff got us out. Thank you again!!!!
Patricia D. | Overall ExperienceThe mgr and the sales rep were so polite …. So accommodating…. They made a stressful situation for me so much easier… This was at the Cinnaminson location on route 130… I rented storage space and called shortly after and rented a van… February 14 between 930 and 10 o’clock in the morning I believe the managers name was David… He was absolutely wonderful
Sheryl B. | First ImpressionsThe reason I moved out is because your rates are a rip off . Not to mention the day it’s due there harassing you . That unit shouldn’t be more then 100 bucks per month .
Sal B. | Overall ExperienceBoth times, signing up to move into the storage unit and moving out, the staff on duty was not friendly at all. Rude and annoyed to be working would describe their attitude best.
Jan H. | Overall ExperienceStaff very pleasant and helpful.
lucille r. | Overall ExperienceThe guy who helped me was fantastic. He was very clear, very thorough and very helpful. I do not remember his name. I wish i did because he was excellent.
Sam A. | First ImpressionsVery convenient, the manager was exceptionally helpful.
Dolores W. | Overall ExperienceThe staff at the Cinnaminson NJ facility were always responsive, helpful and courteous.
donna c. | Overall ExperienceI was told the storage unit was able to be accessed from 5am-10pm. I went at 9pm to unload the truck; however, the gate access key fob I was given did not work. I then proceeded to call the after hours number listed on the gate. No one answered nor did they call me back. This is the second time in one week (different location) where I’ve had an issue with Uhaul. I thought switching locations would help, but it didn’t. I’m very dissatisfied.
laurel d. | First ImpressionsI have no complaints.
carol a. | Overall ExperienceMost Staff that we dealt with were helpful - Some were miserable
Greg B. | Overall ExperienceIt seems that it’s near impossible to reach anyone on phones With the huge occupancy and money that’s being made maybe you should ad some help
Kenneth S. | First ImpressionsThere's a hole in the cieling of my unit
kevin s. | First ImpressionsSusan was not friendly or pleasant at all. The couple times I had a conversation with her, she didn't even want to speak. Customer service was horrible. I spoke with her about the holes in the ceiling of unit 1203. It looks like animal scratches. No accommodation. So I withdrew and requested a refund. I will take my business elsewhere. Upset customer!!!!!
Valerie J. | First ImpressionsStaff was excellent, grounds were well maintained, price was right.
ROBERT M. | Overall ExperienceStaff is very friendly and helpful
rebecca f. | Overall ExperienceDave did a great job and went out of his way in meeting my needs.
Seecubic I. | First ImpressionsDave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her family
Richard B. | Overall ExperienceThe staff was very helpful,courteous. and polite . Thank You so much Ed M.
Edward M. | Overall ExperienceFor the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..
DIANE M. | Overall ExperienceRows could be better lit at night. Very pleased with the way I was treated.
STEVEN F. | Overall ExperienceI have no complaints. Everything went smoothly
carol a. | First Impressionsi would consider using this facilities in the near future.
Sandra D. | Overall Experienceit was a great move no problems
Sandra D. | First ImpressionsStored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haul
suriaui s. | Overall ExperienceI have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Thank you
justice r. | Overall ExperienceVery helpful.
Michael N. | Overall ExperienceI found this a very easy process and the young lady was very helpful and I formative.
Claudia A. | First ImpressionsCourteous and helpful
Michael N. | First ImpressionsI have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.
NATHAN D. | Overall ExperienceVery professional people.
Renee G. | Overall ExperienceGreat staff Roof leaked ruining my carpets in storage
Calvin W. | Overall ExperienceI was very happy with the experience.
clinton b. | Overall ExperienceClean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.
Robert M. | Overall ExperienceStaff is great. Rents a little pricey
Kaye M. | Overall ExperienceThe men were wonderful. Friendly, courteous, over the top helpful.
Kaye M. | First ImpressionsThanks
JAMES W. | Overall Experiencethe staff was friendly and helpful
Anthony R. | Overall ExperienceNocomments
LOUANN H. | Overall ExperienceFriendly staff made it easy to set up my rental!
CHRISTINA B. | ReservationWet, Mice and broken door. Ask to fix never did it.
CINNAMINSON H. | Overall ExperienceThe facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henry
dorothy w. | Overall Experienceexcellent service
john p. | Overall ExperienceThe staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!
Danielle M. | ReservationGreat service
tyara c. | Overall ExperienceThank you . Good customer service.
GUSTAVO A. | Overall ExperienceA very stressful move was made effortless!
kathleen m l. | ReservationGood job
john p. | Overall ExperienceGreat staff! Very helpful and courteous!
denise l. | ReservationKey fob access is a plus. Great staff. Highly recommend this facility.
teresa p. | Overall ExperienceI was so glad to find an opening at your facility!
CATHY E. | ReservationAMY WAS AMAZING AND SUPER HELPFUL!
brooke t. | Overall ExperienceWe came to pickup our storage after a yes and rent was due on the 1st pickup on the 7th still had to pay a full month's rent .
Levi V. | Overall ExperiencePerfect
SAL B. | Overall Experience