Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At the time we picked up the truck, no dolly was available. We had to go back later same afternoon to get a dolly.
The truck's battery was low, it struggled to start the engine after engine was off a few hours. This morning it would not turn the engine. We got a jump start from my insurance road side assistance, battery was tested and didn't appear to be healthy. It's not fun in a chilly morning to have to wait for road side assistance.
Truck's doors had to be slammed hard to latch fully. This is a safety issue if someone doesn't close the doors aggressively. I mentioned it to the rep at the time of pick, she said the truck is safe or they wouldn't be renting it....
Amir Neshati
Rating:
4.0
Customer did not leave a comment.
Kimarie Kiley
Rating:
4.0
Customer service was great. Fast and friendly. Only issue, I ordered a dolly, but didn't have it. I adapted and over come. Just next time a bit of a heads up. But other than that, excellent
Alexander Diaz
Rating:
5.0
All good, just the seat belt alarm keep turning on, a little bit annoying, ty
Culmer MOSLEY
Rating:
5.0
Customer service was great! We came in 3/14 at 4:30pm
Ryan Paluero
Rating:
5.0
Excellent Customer Service!
Carletta Coleman
Rating:
5.0
Thank you
BLANCA NUNOANGUIANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernesto Trujillo
Rating:
3.0
Customer did not leave a comment.
Violeta Campos
Rating:
5.0
Customer did not leave a comment.
Rolando Enriquez
Rating:
5.0
Customer did not leave a comment.
Jeannie Seymour
Rating:
5.0
Customer did not leave a comment.
Rocio Rosales
Rating:
5.0
Customer did not leave a comment.
linda saiz
Rating:
5.0
Customer did not leave a comment.
DANIEL ONEIL
Rating:
3.0
Very expensive
Agueda Silva
Rating:
4.0
Customer did not leave a comment.
Loren England
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trinidad Zamora
Rating:
5.0
Nothing everything was fine
Rogelio Cota
Rating:
5.0
Customer did not leave a comment.
Henry Kozik
Rating:
5.0
Customer did not leave a comment.
Clemente Jimenez
Rating:
5.0
Customer did not leave a comment.
Daniel Parada
Rating:
5.0
Customer did not leave a comment.
Genaro Moreno
Rating:
5.0
staff was friendly and helpful. I would recommend a raise for all the employees at this location.
Ricardo Chacon
Rating:
4.0
Customer did not leave a comment.
keith saunders
Rating:
2.0
The truck was dirty and covered in mud, the gas was empty and the light was on stating that I had less than 50 miles till empty and the windshield wiper popped off as soon as I started driving
Josh Eustice
Rating:
5.0
Customer did not leave a comment.
Jay Tamares
Rating:
5.0
S/o tannya and crew, quick and efficient
Carolina GARCIA
Rating:
5.0
Very friendly and helpful service
ALEJANDRA CARRERA
Rating:
5.0
Very helpful personnel!!
Mark Brandon
Rating:
5.0
All good
Fernando Flores
Rating:
5.0
Thank you all for everything. I will definitely rent again from you guys and let family know.
flor catagua
Rating:
5.0
Good customer service
elizabeth Aripez
Rating:
3.0
Got there at 9 got my trailer at 10:30
Pedro ocampo
Rating:
5.0
Tanyya provide an amazing service and help me with everything that I need
Richard Soler
Rating:
5.0
make the driver seat adjustable and a built in camera when backing up. thank you
Robin Vasquez
Rating:
5.0
When renting to a customer, make sure to give the customer ALL OPTIONS. For instance, I needed and got a heavy duty dolly.. but I had to talk to customer service before I understood that it would come in handy. Other things could be up sales. But they could be necessary, like locks, mattress bags, boxes etc.
perry shenkman
Rating:
4.0
I couldnt figure out how to move the side mirrors.
The person who helped me to pickup the van was very nice and quick. Only thing I couldnt do the initial inspection due to bad service in the area. Upon returning, the man helping me was quick and all I needed to do was drop off the van. Great experience overall, thank you!!
Aaron Jubera
Rating:
5.0
Customer did not leave a comment.
Mike Frakes
Rating:
5.0
Customer did not leave a comment.
Riovy Sarte
Rating:
5.0
Stay the same excellent service
Abigail AGUIRRE
Rating:
5.0
Customer did not leave a comment.
Abelardo Magumen
Rating:
1.0
Waited 4 hours for my rental
Veronica Reyes
Rating:
5.0
Great service.
Deyci Ramirez
Rating:
5.0
Always great
Suzi Schutzman
Rating:
5.0
Customer service crew are very helpful.
Definitely be back here . Thank you .
Lito Songco
Rating:
5.0
Overall the experience went well.
Ryan provided Great Customer Service as we had reserved a Truck Dolly On-Line, but there was none available.
Seems to be a disconnect with actual inventory on hand versus what location can provide.
Ryan was able to provide a substitute using a Furniture dolly, which actually worked out better than the Truck dolly.
Thank you U-Haul Team.
WAYNE ODD
Rating:
4.0
The only issue I have is the online reservations. At first, I was told that they had no more available trucks or vans. Luckily a customer returned theirs early, so I was able to get one. While I was there, you had a few customers that arrived to receive their reserved vehicle and they were turned away. I am sure they felt the same way I did. Why wasn't i contacted by U-Haul and notified so I can plan accordingly. I know that no one will read this but I'm thankful for the lady that helped me.
Christopher Alvarez
Rating:
4.0
Customer did not leave a comment.
alexander inguenaut
Rating:
5.0
Customer did not leave a comment.
Tony Adrid
Rating:
5.0
Thank you for the customer attention and friendly
Ana Lopez
Rating:
2.0
Mileage on Truck was 100 miles off, we notified the clerk who didn’t change it. I received a bill for 184 dollars
Susan Ricketts
Rating:
4.0
Have back up vehicles in case one is not returned for other reservations.
Bryan Salguero
Rating:
5.0
Customer did not leave a comment.
Norma Grijalva
Rating:
5.0
Checkout gal was super friendly. Made sure my trailer was in good condition
james eiter
Rating:
5.0
Customer service was excellent and friendly.
Joey Baesas
Rating:
5.0
When trying to return the truck through the app, it was very confusing. Perhaps the wording should be don’t take a picture of the things we showed you to take a picture of in the video until the app asked you to do it. And then, towards the end, it kept booting me back to the beginning, and we had to do it all over again twice! So there was something very unclear about which button to push when you were finishing. Overall great truck great service great location.
Laura Tobias
Rating:
5.0
Customer did not leave a comment.
jorge lara
Rating:
5.0
Staff was friendly. Truck was clean. Good experience.
james eiter
Rating:
5.0
The staff was super helpful and awesome! Thanks!
Alyssa Cilento
Rating:
4.0
Customer did not leave a comment.
Albert Holloway
Rating:
3.0
There was only one female mployee at the time I rented the a cargo van. When I returned the cargo van no one met me at the return station therefore, I walked into the office and informed the male employee who was sitting behind the desk that I was returning the cargo van. He asked me to give him the keys to the cargo van which I did. I then asked him if he wanted me to stand next to the cargo van until he came out to inspect the cargo van, and he replied, no. I then asked him who was going to inspect the cargo van and he said "I will inspect it later". I asked if I could get confirmation that I returned the vehicle and he said "you will get confirmation via email when I check it in". I definitely wasn't comfortable leaving without him giving me some type of verification that I indeed returned the cargo van.
DONALD WILLIAMS
Rating:
5.0
Nothing, everything was excellent, especially the lady at the front desk, wonderful person, she made my experience very nice and she was very informatively.
Modesta Garcia Daniels
Rating:
3.0
Vehicle had pulsation when applying on the brakes
JULIO SANTIESTEBAN
Rating:
5.0
Customer did not leave a comment.
David Finkelstein
Rating:
5.0
Customer did not leave a comment.
John Relph
Rating:
5.0
The entire process was fast and easy from the picking up to the returning.
Hugo Alberto Sanchez
Rating:
5.0
Smooth process every time.
Andrew Darrah
Rating:
5.0
Super professional. Answered all of my concerns and was super helpful.
moya norvell
Rating:
5.0
Customer service was great. Could not have asked for a better experience. Super nice and friendly
Cristopher Broussard
Rating:
4.0
Customer did not leave a comment.
Stephanie Vasquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Relph
Rating:
1.0
Pick up was terrible. The trailer that was rented out literally had a tire falling apart. I had to return to the pick up location to address the issue of tires as well as trailer being hitched too low. Instead of receiving help, the associate had us wait while she finished her conversation with what seemed like family members/ friends, walked out while eating a snack to check out the trailer and offered no solution besides calling roadside assistance. They didn’t even want to put air in the tires or assist with the hitch in anyway even though it was hitched at this location. After calling roadside assistance they confirmed both tires were in terrible condition and the trailer should not have been hitched at all. Terrible experience over all. Very unprofessional. Only one that was helpful and efficient was the road side assistant who had to advocate for near tires . Waste of my time and added stress that could have been avoided if they had taken the precaution to confirm hitch was correct and trailer had proper tire conditions. Would never suggest Uhaul again and definitely
Would avoid this location at all cost.
Chantel Montano
Rating:
5.0
Customer did not leave a comment.
Crystal Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Grizelda Human
Rating:
2.0
Customer did not leave a comment.
Albert Holooway
Rating:
5.0
Customer did not leave a comment.
jose ramos
Rating:
5.0
Customer did not leave a comment.
John Relph
Rating:
5.0
My first time ever doing business with UHAUL and moving. This smooth booking and rental made my move less stressful and I was happy with the service provided.
Bertha ojeda
Rating:
5.0
Everything was fine, except the driver seat-belt was broken and kept sounding wile we drove.
Jose Justicia
Rating:
4.0
Customer did not leave a comment.
Andrew Moore
Rating:
5.0
Excellent customer service! The uhaul representative that assisted me when I checked in was very helpful because i was at wrong location but he worked everything out for me without any inconvenience! All the staff were very kind!
Elizabeth Verastigue
Rating:
5.0
Customer did not leave a comment.
Anthony Torres
Rating:
5.0
All staff were very helpful and friendly
ELIZABETH MENA
Rating:
5.0
Qs a business person customer service means a lot, and staff at this location have a strong customer service experience, Thanks
ARMANDO LARA
Rating:
5.0
The tire indicator light was on the entire 2 hours of the rental & light on dashboard said service needed.
Maricela Verzosa
Rating:
4.0
Rates? Took a van to Arizona and back. Brought Van back a day early. Price didnt change
George Bermudez
Rating:
5.0
Customer did not leave a comment.
Jamie Mefford
Rating:
3.0
Customer did not leave a comment.
TYRONNE HOFFERT
Rating:
5.0
Great associates, helped me with everything I needed didn’t even have to ask. They knew what to do right away! 10/10 service !
Jose Vega
Rating:
5.0
Customer did not leave a comment.
Krista Mcilmoil
Rating:
5.0
The young gal at the front office
(The pregnant one ) was very friendly
And so helpful.
Thank you for caring
LAURA ALCANTAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Mata
Rating:
5.0
Pleasant and knowledgeable staff
Fran Russell
Rating:
3.0
Customer did not leave a comment.
OCTAVIO RAMIREZSANCHEZ
Rating:
5.0
Customer did not leave a comment.
RENE GALINDO
Rating:
5.0
Very nice staff
Fred Lohr
Rating:
5.0
Keep up the great work.
Clifford Lambert
Rating:
5.0
Great location and supportive staff who understand the aspects of moving: in and around southern California.
allen leyva
|
Overall Experience
Rating:
5.0
Super easy and quick drop off. There was clear signage of where to drop off the vehicle. Staff was very helpful.
Robyn Channell
Rating:
5.0
Customer did not leave a comment.
Obay Mouradi
Rating:
5.0
Customer did not leave a comment.
Matthew Baca
Rating:
5.0
Customer did not leave a comment.
David Brice
Rating:
5.0
You guys are great and I appreciate your hard work.
RORY MCMANUS
Rating:
5.0
Tiyanna is so helpful and made things easier for us. It was so stressful dealing with the non uhaul dealership but she made it easy and stress free for us. Thank you so much!
ERIK KELLY BROWN
Rating:
5.0
Promt service
Robert Maxwell
Rating:
4.0
Customer did not leave a comment.
Laura Lopez
|
Overall Experience
Rating:
4.0
None
Loren England
|
First Impressions
Rating:
5.0
Tanya was very helpful outstanding customer service.
Tranita Barrett
|
First Impressions
Rating:
5.0
I’ve been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don’t want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it’s needed. I appreciate this location so much, I’m telling you they are AWESOME! I’m so sad to leave because I’m moving away but my experience with them over the years has been the BEST!!!
Ardin Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA DEXTER
|
First Impressions
Rating:
5.0
EXCELENTE SERVICIO
MARIO ALVAREZ GOMEZ
|
First Impressions
Rating:
5.0
The only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you
Stephanie Vasquez
(323)776-0411
Stephanie Vasquez
|
Online Move In
Rating:
5.0
Sabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW SANDOVAL
|
First Impressions
Rating:
5.0
Service was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason Trego
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber Stewart
|
Overall Experience
Rating:
5.0
I came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor Tait
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bailey Bilbrey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro RiveraHerrera
|
Overall Experience
Rating:
5.0
Very efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham Gonzalez
|
Online Move In
Rating:
5.0
When I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock.
If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.!
Tannya and her crew knocked it out of the park for us and for that it’s 10 stars across-the-board thank you again Tannya!
STEVEN WILSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patti Cooke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Rivera
|
Overall Experience
Rating:
5.0
Very clean
Patti Cooke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH HARTMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAIME MORENO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mindy Farmer
|
First Impressions
Rating:
4.0
The second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan Bocanegra
|
Online Move In
Rating:
5.0
Everyone was so friendly kind caring and helpful!
AMBER MONTELEONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHELSEA PFEIFFER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erminda Reque
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel Lopez
|
First Impressions
Rating:
5.0
Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES SHEEHAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHYLLIS FELDMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ian Salmon
|
First Impressions
Rating:
5.0
Staff is really nice and helpful
John Hawkins
|
Overall Experience
Rating:
4.0
Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra Jimenez
|
Overall Experience
Rating:
5.0
The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin Stevens
|
First Impressions
Rating:
4.0
Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian Schooley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERI J BRIBIESCA ALONSO
|
Overall Experience
Rating:
4.0
Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! 👍🏼 I’d give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time.
ML
Max Lozano
|
Overall Experience
Rating:
5.0
They were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian Schooley
|
First Impressions
Rating:
5.0
Greaite manigment and varey hepfull even after houers
Michael Zvirzdin
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Antonio Perezgranados
|
Online Move In
Rating:
4.0
The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni Acfalle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Lara
|
First Impressions
Rating:
5.0
Very helpful and nice. Real people solving real problems
SABRINA BURKS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina Burks
|
First Impressions
Rating:
5.0
Incredible staff, accommodating & knowledgeable.
Toni Acfalle
|
First Impressions
Rating:
5.0
Good service
Susan Figueroa
|
Overall Experience
Rating:
5.0
Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer.
Thanks!
JAMES SHEEHAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lanny Hyatt
|
First Impressions
Rating:
5.0
This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN GROUX
|
Overall Experience
Rating:
5.0
All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.
SANDY OROURKE
|
First Impressions
Rating:
5.0
*****
MARIA RUIZORNELAS
|
Overall Experience
Rating:
5.0
I could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo romero
|
Overall Experience
Rating:
5.0
Overall .***** Thank you guys
MARIA RUIZORNELAS
|
First Impressions
Rating:
5.0
The whole crew was always amazing, thank you.
Marlon Gray
|
Overall Experience
Rating:
5.0
Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige Stover-Milano
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Callahan Green
|
First Impressions
Rating:
5.0
The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda sainz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip Ramirez
|
First Impressions
Rating:
5.0
Keep up the superb work.
Marlon Gray
|
First Impressions
Rating:
1.0
On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris hill
|
Overall Experience
Rating:
5.0
we'll run business
James Schutt
|
Overall Experience
Rating:
5.0
My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with.
Thank you again
Mike Cunningham
mike cunningham
|
Overall Experience
Rating:
5.0
Great Customer service
Marvin Pace
|
First Impressions
Rating:
4.0
Fast and friendly
guadalupe hartzell
|
First Impressions
Rating:
5.0
No complaints at all. Friendly service.
leonard florio
|
Overall Experience
Rating:
4.0
.
Francisco Helio
|
Overall Experience
Rating:
5.0
Manager location and employees were very helpful and provided an outstanding service!
Cesar Gutierrez
|
First Impressions
Rating:
4.0
We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua Perezchenge
|
First Impressions
Rating:
5.0
Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin white
|
First Impressions
Rating:
5.0
I was dealing from another state and it was great.
josie rice
|
Overall Experience
Rating:
5.0
Easy, fast and friendly.
Ofelia Ugarte
|
Reservation
Rating:
5.0
My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth McKinley
|
Overall Experience
Rating:
5.0
I had a great welcome. Thanks for all your help.
MARIA LOPEZ
|
Reservation
Rating:
5.0
Mark is an amazing manager!
Very kind and helpful.
He has a great team!
Very professional!
Thank you all for making things easier for mi.
Keep smailling.
Stay humble and kind.
ALBA FALCON
|
Overall Experience
Rating:
5.0
U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎