Customer Reviews for U-Haul Moving & Storage of Charter Oak

3,638 reviews

1961 E Covina Bl   Covina, CA 91724
(W Of Sunflower)

(626) 332-6215

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 332-6215

1961 E Covina Bl
Covina, CA 91724
(W Of Sunflower)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

Also, the Management and Staff, from the initiation of my phone call, were friendly, courteous, and excellent in assisting me in deciding on what type of truck I needed. So both delivery and return were smooth and precise. I will always use this location.

Roslyn B. 
Rating:
4.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Jeremy and his team did a great job to help accommodate me and my specific needs. Thank you

Chad F. 
Rating:
5.0

Customer did not leave a comment.

Allan A. 
Rating:
3.0

Manager was not very friendly and didn't even greet you as he overlooked another worker that assisted me. The rental truck died out on me and could not get prompt response from anyone for about a half hour.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Jairo S. 
Rating:
5.0

Great customer service, I was acknowledged right away even though other customers where on site and I was attended to in a timely manner. Thank you!

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

None

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

consuelo G. 
Rating:
5.0

Staff was the absolute BEST. Nothing to improve. Give them bonuses and raises, they deserve it.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Russell L. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

This is the best U Haul location I have ever patronized. I have rented different types of trailers on multiple occasions from this location. They also installed a receiver hitch on my full size pick-up back in 2008. It still looks and works as new. Never had a problem.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Quick and easy.

Justin L. 
Rating:
5.0

Windshield wipers needs to be replaced. However the staff on hand on Feb 4th was exceptional and professional. Hats off to them

miguel R. 
Rating:
5.0

This is probably the best U-Haul facility I have ever visited in about 40 years of being your customer. Almost always perfect service.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Gilberto L. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Kitty A. 
Rating:
5.0

No need to improve anything. The guys here are all great.

Jeffrey S. 
Rating:
5.0

Service is great and workers very helpful nothing else left to improve 👍

Leonardo N. 
Rating:
5.0

All the people that help led were excellent.

mike S. 
Rating:
5.0

As always great customer services

Ben G. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A.  |  Overall Experience 
Rating:
5.0

Sergio is super friendly and helpful. He did a great job of installing my hitch ASAP even though I did not have an appointment because my initial appointment was at the Pomona location. The Pomona employees told me to come back the next day even though I had an appointment and wasn't very friendly nor helpful. Sergio saved the day! Sergio deserves a raise.

Kat P. 
Rating:
5.0

Always great customer service.

Trinh G. 
Rating:
5.0

Customer service very kind and accommodating.

connie C. 
Rating:
1.0

Customer did not leave a comment.

DANALYN C. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

I was made to download the app and check myself in instead of the man at the desk. Seemed not very customer friendly.

Daphne C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Excellent service

Ignacio M. 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Fast and easy check in. Fair price

ray m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Love the Covina location on Cypress! Jeremy (Manager) and his staff do a good job!

yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

No comment a

Carla S. 
Rating:
5.0

Great customer service 💯

Juan S. 
Rating:
5.0

Great Cargo Van experience. The Ford Vans are excellent for my needs and the side sliding door works best for my needs. Thanks, Hal cardwell

HAL C. 
Rating:
5.0

Customer did not leave a comment.

Veronica O. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Elaine G. 
Rating:
5.0

Nice location away in a residential area!

Stacy K. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Great folks at this location!

MAURICIO Z. 
Rating:
1.0

Most equipment I've rented from this location has not been in good condition, you can tell that they don't perform maintenance on their equipment. Last time I rented a utility trailer the right axle broke while I was hauling the trailer, the axle was rusted and in very bad shape.

Leonel C. 
Rating:
5.0

Coffee and Donuts.😁. No we don't need it. All good.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

LADISLAV C. 
Rating:
5.0

Customer did not leave a comment.

Sunarti F. 
Rating:
4.0

Service vehicle. Needs oil change. However customer service was good with friendly staff and very courteous. I will be back..

Sergio D. 
Rating:
5.0

The staff at Uhaul Charter Oak, always went above and beyond to help me with any given siruation.

Debra B.  |  Overall Experience 
Rating:
5.0

This UHaul location is excellent. That's why I always choose these guys. In and out quickly and easy return drop off.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Violet G. 
Rating:
3.0

Todo bien 👍

CARMELO M. 
Rating:
1.0

This is not my rental pickup location, so right now I would give your company a FAIL.

Deborah S. 
Rating:
5.0

Great service! Helped me with a reservation for my trip. Very helpful and easy

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This is one of the best Uhaul locations that I have been to everyone is so friendly. Keep up the good work guys customer service is everything.

Rudolph O. 
Rating:
3.0

Van was dirty and had no fuel. It was rented to me on empty and I had to go straight to the gas station to fill up. Units should go out with no fuel. I was forced to put a full tank as I did not know how much fuel we would use and received a $30 credit equal to 5 gallons when I put in over a $130 in fuel.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Tamiko P. 
Rating:
5.0

Great service and the cargo van was in great shape

HAL C. 
Rating:
5.0

Thank for keeping my valuables safe.

Gloria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

I love this uhaul location

Gerardo L. 
Rating:
5.0

Show 1st time uHaul drivers how to operate the mirrors & where the gas switch is.

Lei T. 
Rating:
5.0

Kust keep up yhe good work.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Safwat G. 
Rating:
4.0

Excellent customer service 👍 I'll recommended to any one who need u-hall 😎

Ricardo G. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

The gas gauge wasn't working and I had put more than enough at the pump and the gauge did not work which upset me because I didn't use a lot of gas to begin with. I should have had to put over 20 dollars in gas for such a short trip.

Alexis E. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Actually everything was great. Great customer service from associate. Only problem was we couldn't complete our rental via share 24/7. My phone wouldn't pick up the location and couldn't scan the location bar? It all worked out because we arrived during business hours.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Fawaz A. 
Rating:
1.0

Poor customer service, communication and attitude Took way longer than they said, missed trailer pick up time and they were not friendly about it

Elizabeth Y. 
Rating:
5.0

Jeremi the manager was very knowledgeable, he is an expert! Not to mention Sergio who is installer for my 2 hitches on my RAV4 and express van, very clean and professional job. Highly recommend to everyone here. Thx to them.

Richard K. 
Rating:
5.0

The staff was very helpful and got us out in a timely manner.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Elias T. 
Rating:
5.0

Very friendly staffers

alex C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL F. 
Rating:
2.0

Customer did not leave a comment.

Marrissa A. 
Rating:
5.0

Need to clean truck after every rental. I had to wipe down with sanitizer wipes before sitting and the wipes are filthy.

Trinh G. 
Rating:
5.0

interior of trailer was very dirty

ray G. 
Rating:
3.0

Customer did not leave a comment.

Leonel C. 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Keep up your good work and customer service

HAL C. 
Rating:
5.0

I have been a long time customer of the Charter Oak U-Haul. Their staff is always very kind and helpful. I am so grateful they are close by, and truly appreciate all the help they have been to me throughout the years.

LINDA S. 
Rating:
2.0

Customer did not leave a comment.

Nick P.  |  Overall Experience 
Rating:
1.0

No elevator for the second story, no cameras on second floor (I saw video wires installed but no camera connected), access hours changed to office hours without noticed. (I wasted 200$ of gas and 1 day) , the staff did not admit they changed the hours and said "the access hours are for the staff". (I asked why was I able to go in before after office hours) answer "must have been a system error." It is very dangerous carrying things up and down the stairs.

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

darlene b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bin W.  |  Overall Experience 
Rating:
5.0

Thank you for everything team U-Haul

Maria D.  |  Overall Experience 
Rating:
3.0

Staff is unfriendly and rude

aurora i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ToniMarie D.  |  Online Move In 
Rating:
4.0

I had a few boxes that should’ve been easier to dispose of but otherwise I had a great experience.

Aleczander J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleczander J.  |  First Impressions 
Rating:
4.0

Jeremy was pleasant and helpful.

Diane T.  |  First Impressions 
Rating:
5.0

Very well maintained and exceptional customer service.

Nereida V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  First Impressions 
Rating:
5.0

Very helpful and respectful would recommend.

Nereida V.  |  First Impressions 
Rating:
5.0

The staff was always very friendly and helpful. Thank you for the auto billing. That was helpful.

Susan S.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, always friendly

kenneth james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene b.  |  First Impressions 
Rating:
1.0

The employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn’t have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn’t. They constantly called me insinuating I didn’t move everything out, until my husband called and they finally stopped.

alanna h.  |  Overall Experience 
Rating:
5.0

Excellent service, exceptional staff. Thank you

VICTOR C.  |  First Impressions 
Rating:
1.0

Since day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service

Stella H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ariel a.  |  First Impressions 
Rating:
5.0

Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!

kenneth james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIANTE C.  |  Overall Experience 
Rating:
2.0

This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn’t satisfied and didn’t give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers’ need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I’m happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.

Lydia G.  |  Overall Experience 
Rating:
5.0

Thank you. I'm sure I will use your storage facilities again in the near future.

Juanita H.  |  Overall Experience 
Rating:
4.0

The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.

Kenyatta B.  |  First Impressions 
Rating:
3.0

Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.

Anthony C.  |  Overall Experience 
Rating:
5.0

The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.

Venessa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa R.  |  First Impressions 
Rating:
1.0

I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us

Thomas I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie M.  |  Overall Experience 
Rating:
5.0

Only problem was door was hard to put lock on and take off

Jonas U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.

PETER J.  |  Overall Experience 
Rating:
5.0

Good clean space for your stuff and a friendly staff.

Vincent R.  |  Overall Experience 
Rating:
2.0

Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.

Priscilla V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE B.  |  Overall Experience 
Rating:
1.0

First off, this place was expensive, raised my price a couple times and they didn’t help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn’t when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it’s a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there’s a “corporate apartment” in “that” building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the “corporate apartment” area and low and behold it’s two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there’s a chain link gate that’s supposed to be open until 7pm. Well it wasn’t a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They’re horrible to deal with, don’t rent here if you can avoid it! Expensive and terrible customer service!

SAMANTHA M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

andrew g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff

SUSAN M.  |  Overall Experience 
Rating:
5.0

Thank you .

bueffett m.  |  Overall Experience 
Rating:
4.0

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

Lilly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacklyn J.  |  Overall Experience 
Rating:
5.0

Excellent customer service... Thank you Sergio!

GERONE R.  |  First Impressions 
Rating:
4.0

Sergio is always professional and treats customers with great respect! He deserves 10 star....

GERONE R.  |  Overall Experience 
Rating:
1.0

I did not mean to hit poor it was a mistake

Chris R.  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will definitely be back to this location, thanks.

juilie s.  |  Overall Experience 
Rating:
1.0

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

mercedes c.  |  Overall Experience 
Rating:
5.0

Thank You.

Enrique L.  |  Overall Experience 
Rating:
5.0

Great service

Alfredo r.  |  Overall Experience 
Rating:
5.0

Awesome place would be great if it was 24/7 access but the current times work as well!

Alan R.  |  Overall Experience 
Rating:
5.0

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Jeffrey L.  |  Overall Experience 
Rating:
5.0

Very friendly

erica b.  |  First Impressions 
Rating:
1.0

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE

kari m.  |  Overall Experience 
Rating:
5.0

Thanks so much

Reyna Q.  |  First Impressions 
Rating:
5.0

Great staff no hassles good service

Matthew M.  |  Overall Experience 
Rating:
3.0

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Anthony G.  |  Overall Experience 
Rating:
5.0

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

denise m.  |  First Impressions 
Rating:
5.0

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Shanna W.  |  First Impressions 
Rating:
5.0

I love the team at the Charter Oak store, they are very nice and helpful.

Valerie C.  |  Overall Experience 
Rating:
5.0

very well kept

joseph S.  |  Overall Experience 
Rating:
5.0

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

destiny h.  |  Overall Experience 
Rating:
4.0

Great service 👍

Victor P.  |  Overall Experience 
Rating:
5.0

Service was great. Everyone was very helpful and nice.

Veronica T.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Patrice W.  |  Reservation 
Rating:
5.0

I appreciate the opportunity to get good customer service

Anti M.  |  Reservation 
Rating:
5.0

Very good attitude

marisela f.  |  Overall Experience 
Rating:
5.0

i got a good service. thanks

andrew k.  |  Overall Experience 
Rating:
5.0

Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.

john f.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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