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Bobbie R.Customer Reviews for U-Haul Moving & Storage of Chapel Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented from this location a few times now. They are always super friendly, helpful, quick and organized. The equipment is also always clean and in top notch order. The best U-Haul facility I have ever worked with, and I have used many across the country.
KRISTOFER S.the team at this location was very friendly and very efficient at getting me out with equipment, and back in for return.
John M.Everything was excellent especially customer service and equipment!!!
Edward D.Great customer service. Jazz is a real asset.
Ardith P. | First ImpressionsEasy and quick. Very friendly.
Marc R.Everything was perfect. Friendly staff, easy to use equipment, well maintained. Very fast to get in and out. My only complaint would be the building was super toasty but that doesn't even matter. Thank you for your help!
Brenden S.Employees were both friendly and professional.
keith F.rental process was courteous and efficient, no problems encountered.
siegfried M.Awesome service
TASHA W. | First ImpressionsRep. was knowledgeable, friendly and professional.
Linda P.The location is a little distant from me, but still the closest. The staff are great -- professional, yet friendly. It's easy check in and out. Great to work with them.
Ronald C.When offering return locations - offer locations MUCH closer to the address . This location was almost a 30 minute drive. VERY inconvenient. Also please improve your after hours return process & app. They have yet to play nice with me and are more stressful than helpful.
Patti R.Used the storage for our boat for 3 years. It was reasonable at first as a means to cover boat and have electric. The electric only goes on few a few hours at night which is not good for boat battery I’ve been told. Rate increases of over 25% over the past 3 years we decided to move it elsewhere. It was clean, safe and convenient to Jordan Lake.
Ed R. | Overall ExperienceAssociate was very helpful and did the walk around with me. I would definitely recommend this location!
robin C.Awesome customer service
Donald S.Everyone was very friendly and professional and the equipment was nice and clean
Shelia B.Absolutely wonderful facility. Friendly, clean, helpful, efficient and hard working. This facility exceeds any expectations and bring the U-Haul brand over the top.
KRISTOFER S.Rent here before And rent fees Are very Affordable
ROMAN M.We reserved a truck to move two refrigerators, and a front-load washer and dryer. We were also moving an 8 foot sofa. We reserved an appliance dolly to help with this moving job. When we got there, they provided a standard dolly—they didn't have an appliance dolly. We needed to drive 30 minutes to another UHAUL facility and 30 minutes back to get the larger dolly we needed to get the job done. At least, notify us that the reservation was incomplete…
Maureen L.Multiple times
Eric T.I have used this U-Haul location many times. They are so friendly and helpful every time.
Carrie R.Very efficient
Patricia P.This is our first time returning vehicles to this property, and moving forward, we will choose it again every time.
Barbara G.I will only use this haul center this is my third time. The staff is kind and very helpful. We will be back again. A+++++ CLEAN SERVICE!
Lisa R.The drop off was smooth and efficient. I didn't catch the employees name but he took care of everything quickly and expertly.
Michael N.The left lights ( break and regular lights were not working for about 700 miles) and I felt unsafe driving. I called Roadside support and they said that had to unload the trailer to fix it and I would have to do it myself. I'd like to get refunded, if possible for the bad experience.
Andre P.Honestly, i think this location is very good. I rent a couple of times a month related to work and never have had issues
James T.The passenger window was left open and it was a super cold day for NC. I understand that mistakes do happen though.
Caleb S.Jazzlyn is AMAZING! Very polite and easy to contact if you have questions or concerns about accessing the unit or truck. Wonderful experience!
Tisheika W. | Overall ExperienceThe young lady at the Vickers location assisted in reserving my truck rental. She was wonderful and made it very easy to do business with them. The man completing my reservation upon return was equally helpful. Strongly recommend.
Paul A.Customer service/main number quoted a delivery rate from storage and then said it was not setlater on and charged more. We were given different rates upon requesting deliver from $300-440 (original quote was $85) Manager in Chapel Hill storage was extremely rude and unprofessional and threatened to hold our property and not deliver it at all. Customer service rep called us after we filed a complaint and she was ruder than the Chapel Hill manager. She was not helpful and despite acknowledging the the recorded call where the rep quoted $95 delivery she harped on legalese (that was not articulated to us) that prices could change. Will NEVER use again and will post bad review bc people should be aware before they are held hostage once the process has started.
Eric T.We always choose this location. The staff is friendly and very helpful!
carla B.RV storage area needs some love and could be cleaner.. Lots of debris blowing around in there. I had to frequently bring my personal leaf blower to clean out off my RV space. Also - please ensure that there is always access to the RV dump station if needed. Otherwise, we had a great experience. Thank you!
Ed g. | Overall ExperienceSome confusion about whether I could rent the truck for a 1-way rental. Otherwise, a great experience!
Scott J.Everybody was very nice in the office, and all the shelves were stocked and clean. I’m happy to have this facility near my home and have the opportunity to have storage so close to home. I am slightly surprised at the higher price of the outdoor storage but the staff let me know. They just put an increase price in.. It’s tough these days with everybody charging higher prices, it’s almost makes it impossible
Barb Y. | First ImpressionsNeed to stop over charging people. This is the second time this has happened to me. I requested a one day rental and upon return on time I was charge higher price than the trailer I rented. Service is not trusted. I will no longer want to rent with uhaul. I'm a loyal customer. I come here more than 10 times. This location management is very poor and bad service.
Faasolo L.I have used Uhaul many times, this location tops any of them. The staff was amazing. They had problems scanning my ID, their patience was incredibly. Very friendly and much respect. When I had to deliver my rental back it was pouring. This poor young lady did not care. She was outside, unhooking my car in all of it. I highly recommend this location to anyone looking to rent from UHAUL.
Belinda A.Truck share system is very convenient even though I did need help from location agents who were helpful, informative and kind.
LOVEY I.Everyone was very helpful. I would say it might be nice to have a general idea about how many gallons the gas tank holds- I apparently donated an extra quarter of a tank to UHaul
Laurie S.Office staff is friendly and goes above and beyond to help you. Great customer service.
Sherri R. | Overall ExperienceGreat customer service. Quick and professional
Clinton G.The staff are friendly and knowledgeable. You'll get what you need and everything will be efficient and professional.
Paul M.Everything great, 2 ladies that helped me get the truck and the gentleman that checked me in on return
Jason S.Very polite customer service.
Jim S.Associate initially gave me 3 hours and 30 minutes to complete my task and would've charged me an additional day if I hadn't spoken up. Then insured me that I needed to return by 5pm and that she would be there until 5 to receive the truck. I returned at 4:45pm to a locked office. I had to call the corporate office for instructions. Plus charged $15 for a safe move when I declined coverage.
Nathaniel M.Well-run, clean, facility. Friendly and knowledgeable staff.
LEONARD R.Staff is pleasant and helpful.
Sharon R.Great experience all around
Joyce P.Very streamlined process for drop off.
David S.The U-Haul website made coordinating this move so easy! Extra special shout out to Lee and Matt, the 2-man moving crew, who were beyond amazing. They made quick work moving us out of a two bedroom 2nd floor walk up, 30 minute drive, and into a 3rd floor walk up!!! They were friendly and professional and asked if we needed help carrying anything from our personal vehicles too. This service was referred to us by a friend and we will be telling everyone about our excellent experience.
William S.Employees were very nice!
Jeff D.The pickup process was relatively smooth,and the staff were Friendly and helpful.
ROSEMARY A.Not really anything, everyone was helpful and jaslyn was very knowledgeable and professional
James T.The staff here is top notch! Friendly, efficient and professional.
antonio S.It was easy to reserve online, and the employees were on top of things. I needed a wiring extension to hook up to plug on the bump. They provided it. They hooked the trailer up, and the verification of the condition of the trailer was done via smartphone. Very professional experience.
Hugh M.Although my overall storage experience was good I do have one concern. I have used storage buildings for over 30 years , with various storage companies. UHaul is among the best but my last unit had a very bad rodent problem. I placed mice traps and poison ☠️ n the unit several times and the little critters still damages furniture. Just FYI. Thank you
ROBERT L. | Overall ExperienceGreat service
JANICE K.I love uhaul
AUNDRELL S. | Overall ExperienceEverything was pretty standard. Only thing I was disappointed in was an extra charge on my account. I was set to return the truck at 2:30pm. I called the office and asked if it would be okay to return the truck at 3:30pm instead. Woman on the phone told me that was no problem, and actually thanked me for calling and letting them know. When I received the final invoice, there was a $30 extra charge for the vehicle being “lateâ€. I wasn't notified I would be charged if I was late when I initially picked up the truck, or on the call with the employee. When I called to address this, they said if I had just said that I needed the truck all day, no additional fee would have applied. So my recommendation is to just book the truck for an entire day, whether you need it or not.
Riccardo S.Truck bed was covered in a yellow powder- staff unconcerned. Had to go back in to get the dolly I requested- it wasn't in the truck.
David H.The staff that was working was 3 ladies. The way they carried their self with the knowledge and just nice that's what makes you come back to this location.
John B.Service personnel were helpful and friendly at all times. Thanks so much.
Thomas K. | Overall ExperienceThe staff was very helpful and were pleasant to work with!
larry C.Nothing. I have rented more than once at this location and the people are very helpful and knowledgeable. The equipment always clean and ready
Mark E.The staff at this Uhaul location are all so nice.
Jeannine G.The truck was not clean on the inside. Previous renters did a very poor job with basic basic hygiene consideration for future renters.
John H.I was soured by my experience and can't say something positive about UHaul right now
Douglas J.Very helpful staff and extremely convenient location!
Tisheika W. | First ImpressionsThe onsite staff were exceptional at all times. They get 5 stars. The overall experience with U-Haul, the area manger and the facility get 1 star. The locked entry door to our facility (Building B near unit 012) has been broken for almost a year which mans our unit was NOT secure. We brought this to the attention of the staff many times and were told this was reported but it was NEVER fixed. We have been customers since May 2021 and had several units with U-Haul, our last unit was a 15x20. We planned to stay with U-Haul indefinitely but rates kept increasing and the 20% rate we were offered when we secured our unit and prepaid one year in advance was taken away by the area manager without any discussion. We appealed this decision and were told there was nothing that could be done to keep our business at the discounted rates we were promised. You lost a good customer who was paying $4000 annually for storage. We are now using Public Storage.
Carmelo C. | Overall Experienceafter 5 years I had to leave. The asphalt in my parking spot developed a pot hole with an exposed edge right where my tires run. I waited 4 months to get it fixed, but nothing ever happened.
JOHN T. | Overall ExperienceVery friendly staff. Costumer oriented
Mariell R. | Overall ExperienceThe exterior door was never secured. It required no code to get in. The temperature was a constant 90 degrees plus. I complained to the office staff and got no response of any kind. And rain got in at some point, causing us to lose two twin mattresses and a sisal rug. You charged me $164.95 on 8/20/2023. I moved out the same day. Will I get refunded that charge?
John H. | Overall ExperienceI don't understand why this isn't a 24 hour facility. I showed up about 30 minutes after operating hours closed and was very frustrated by an inability to access my unit. Other than this one incident, everything else was a good experience.
Brett B. | Overall ExperienceI suggest increasing your pest control. We had ants in our unit and a mouse nest in one of our tote bags.
Jill r. | Overall ExperienceExcellent Experience have recommended to friends
Douglas E. | Overall ExperiencePeople, moving your kid or anyone is a right of passage in life and I must say UHAUL makes it a stress-free seamless process!! THANK YOU SO MUCH!!
diana l. | First ImpressionsYou made it very easy for my son to move his belongings in and out with a rental van for the Summer. Thank you!
Mark C. | Overall ExperienceAbsolutely perfect! I have rented space and vehicles several times. Jazz and the rest of the staff are always very helpful, professional and personable. Facility always clean and orderly.
JOHN L. | Overall ExperienceStaff at this facility are very friendly and professional. They were always helpful and supportive at all times. Highly recommend this facility!
LACY F. | Overall ExperienceStaff is very service oriented. We’ll managed.
Allen M. | First ImpressionsThis was the best storage experience I've ever had. Too bad you can't get this type of service everywhere else.
Carol J. | Overall ExperienceAlways helpful at this location...have used many times.
GEORGE H. | Overall ExperienceAll the employees I met were extremely nice hand helpful. Great location will only use them when I have a need.
Francis N. | Overall ExperienceThe only improvement would be the spider control. I found a few black widow spiders, many dead insects and a lot of webs. Everything else was great!! Thanks for your awesome service. Nate
Nathan N. | Overall ExperienceWhen I rented my truck, I ordered 2 dollies and furniture pads but the place did not have any. I had to spend $200 on 1 dolly and pads. When I got the the storage facility I asked if I could use a dolly and was told by the manager that I had to rent one. Your customer service sucks. It's all about the money with Uhaul.
Curtis N. | Online Move InStorage itself was great, could use an additional light sensor so lights don’t turn off while moving. I would really appreciate having the option to prorate storage - I had to pay $175 for one extra day given I did not have any flexibility. I would give 5 stars and recommend otherwise.
Marc R. | Overall ExperienceGreat service. Would rent it again for surw
Prakash S. | First ImpressionsStaff has been very helpful and responsive since I first contacted the facility. I reserved online an outdoor, drive up unit. The online reservation system is very easy to use and make changes. When I called the facility with a question that’s when I learned the system allowed me to reserve a space that wasn’t available. That’s the reason I didn’t choose 5 stars. The staff have been more that helpful.
Nina D. | First ImpressionsExcellent, and clean
John C. | Online Move InI have rented trucks, trailers and space from this facility several times. Always a great experience. Bonus points for Jazzlyn!
JOHN L. | First ImpressionsWe rented our unit for nearly 2.5 years as we dealt with job offers in other cities due to COVID. Under Precious’s management and now Jazzlyn’s, we always received friendly, knowledgeable customer service and our belongings were safe. Would highly recommend this U-Haul location!
Morag D. | Overall ExperienceJazz and her staff are very professional and makes the customer experience outstanding
Jim L. | Overall ExperienceAMAZING CUSTOMER SERVICE!
Alesha F. | First ImpressionsI love this place 5 stars
AUNDRELL S. | Overall ExperienceGrateful for the patience and time given to us by Jazzlyn and the staff. They were helpful, accommodating, and understanding of our needs.
Brooke D. | First ImpressionsGreat accommodating staff. I would recommend U-Haul to anyone.
ALISON J. | First ImpressionsVery awesome team! Jasmine is a amazing manager,very friendly and professional.
Chaka V. | First ImpressionsVery clean and helpful
Michael E C G. | Overall ExperienceEntry doors to storage unit keypads weren’t functional, air conditioning in building didn’t work. Climate controlled units were often 90 degrees. Covered boat storage is filthy full of leaves and debris from other units. When renting trailers was told to go find it and connect it yourself. Owner is a crook, will charge you for damage you didn’t do. When I emailed to protest it he didn’t even respond.
Lyndon L. | Overall ExperienceUnbelievable service!!!!! Management and staff at this storage facility was outstanding in all aspects of customer service. Highly recommend them.
ADAM B. | Overall ExperienceOften the gated entry did not respond to remote
BRUCE C. | Overall ExperienceThe storage units were perfect for my needs and the office staff always polite and helpful.
Sue M. | Overall ExperienceExcellent customer service at this location. Staff very friendly and helpful!
LACY F. | First ImpressionsThe facility is clean, well lit, easy to access. The staff are so helpful and friendly!
laura J. | Overall ExperienceI have been a renter at storage units all over the US for more than 30 years. The experience at U Haul Storage in Pittsboro was one nightmare after another. The HVAC unit broke and it took 2 months to get the climate control back within acceptable limits. On another occasion, the manager said lightening struck the building, so it took more than 3 months to get the cards to open the door to our unit. We had to go to the front desk every time to have someone open up. Rude staff. Unhelpful. Disgruntled.
Mark S. | Overall ExperienceJazzlyn Bethea is doing a great job as manager!
DORIS S. | Overall ExperienceMy experience with UHaul Chapel Hill NC was excellent but my experience with UHaul Cambridge Boston MA (Main Street) was below average. The manager was extremely rude to me and my two friends even before he found out who we were and details of dropping off our UHaul truck on Sept 3 (1 day early). If you want to discuss details with me, call or text me (Sidney Ernest) at 407-493-1844.
Sid E. | Overall ExperienceWell kept and managed storage facility. I can find nothing to complain about which is rare indeed.
John C. | Overall ExperienceThanks
Keith A. | First ImpressionsThe staff at this uhaul are wonderful! They make the experience such a pleasant one- hats off to them! The facility is clean.
laura J. | First ImpressionsStaff is professional and attentive. The store Jasmine and her team pour everything entirely into all they do.
RICARDO Z. | Overall ExperienceStaff and facilities were a-one. Just wasn’t going to meet my needs.
Deborah L. | First ImpressionsMy unit was reserved and confirmed on 3 separate occasions and upon arrival it wasn’t available. We kept all documentation and it didn’t matter. After following your rules…and traveling 2300 miles…this was infuriating. I lost over $300 in rent and over 1 full day of exhausting travel trying to fix this issue. U haul rep at this location was slow, rude, obviously hated her job and awful communication skills. Horrible experience at this location.
Mabel W. | First ImpressionsI rented a uhaul 10' truck with a tow dolly to hitch my car. The people who working that day were very helpful BUT my car was not properly attached to the tow dolly ultimately resulting to damage to my car. i would never recommend the services to anyone or use uhaul again.
MARK B. | First ImpressionsBig thing AC does not work well
CURTIS H. | Overall ExperienceThe ladies at this facility went above and beyond to make my moving transition as smooth as possible. Not only did they keep a great attitude they were fast and efficient. It was a very busy morning but they delivered exceptional service to every customer that showed up. They definitely deserve a raise.
JEFFREY M. | First ImpressionsThe entrance I used into Building C has a gap in the entry floor. This not only makes it difficult to get a cart smoothly in and out but is also a fall hazard (the strip of yellow paint does nothing when you have arms full of storage) I ended up taking a pretty bad fall that lead me to seek medical attention for my hip. Lots of bruising to show for it. Thank you.
Patricia V. | First ImpressionsFolks were both friendly & welcoming! Gave us a unit near door to help make our move from truck to storage easy on the 96 degree day in the hot sun!! Helpled with truck rental return also - easy peasy, thanks!
JAMESTHOMAS M. | First ImpressionsPerfect location staffed by wonderful people!
Philip M. | First ImpressionsTHe RV storage area really needed more frequent leaf blowing. Other than that it worked well for my needs.
Philip R. | Overall ExperienceJazzlyn was a great provider and help at the beginning and during my period with uhaul and I will be renting again.Thanks Ms. Jazz
phillip l. | Overall ExperienceVery helpful and friendly staff.
Joanne H. | First ImpressionsThey were friendly and the place well kept. Would recommend and use again!
Nancy W. | Overall ExperienceStaff were knowledgeable, helpful and friendly.
BILL R. | Overall ExperienceEvery time I go in there, there were issues. Exterior doors that didn’t lock, key cards that didn’t work. I had two climate controlled storage units and one covered RV parking. All we’re supposed to linked to auto draft, but they weren’t. When I’ve rented trucks or trailers they just give you the number and you have to go find it yourself. When renting trailers you have to connect and disconnect yourself. Poorly run in my opinion.
Lyndon L. | Overall ExperienceI marked number 5 as "no" because of a maintenance issue. I rented and paid for a CLIMATE CONTROLLED unit, yet the air conditioning was out for months. UHaul still charged me the premium rate. The staff was great and I knew it was not their fault. Luckily, I do not think any of my items were ruined.
Kathie Y. | Overall ExperienceStaff members Raven and Colt were exceptionally helpful.
Jean M. | First ImpressionsI had used this location about 1.5 years before. Precious the manager was great and everything I ordered was delivered. However this last experience was totally different. I had prereserved the truck and storage area. When I arrived for the truck they did not have the dolly that I had ordered. Since I was moving from a second story apartment with MANY boxes this was unacceptable!! The clerk did try to find a dolly from another facility but was not successful. The truck that was recommended did NOT hold all of my belongings. Also I thought I had reserved the largest climate controlled storage unit but when my truck with belongings arrived they did NOT have the unit Available. So I wound up having to rent 2 units which cost A LOT more. I would recommend that you personally check your truck and storage unit BEFORE your moving day. I didn’t and got scr***d. It wound up costing me significantly more than I budgeted for
Janelle M. | First ImpressionsAir did not work. Units hot the entire 6 months. Management did not address my concerns for lack of temp control. There was a dead snake In one of the units.
Carlie B. | Overall ExperienceWe were sad to sell our RV due my husband's death, but we always enjoyed the rental place! You guys were so helpful!
HOWARD L. | Overall ExperienceU Haul provided a clean, well lit, and secure storage space . The attendants were helpful and courteous. cover all a good experience
Beverly D. | Overall ExperienceSuperior staff and service
peggy c. | Overall ExperienceVery secured place to park mid sized truck. Clean, well maintained and with access all the time using a secured code. I would certainly use their services again. Joseph on behalf of Jambo Freight LLC
Jambo F. | Overall ExperienceThe gal behind the desk is wonderful. I’m just sorry I forgot her name. My only complaint is the lock on the door for our building broke and it was never repaired even tho we reported it a couple of times. The door did close but the added security of it locking was gone.
COLLEEN B. | Overall ExperienceFriendly, helpful staff.
page f. | First ImpressionsI used the storage facility for 4 and 1/2 years. There were no problems and everything was kept secure. The one problem I had was that U-Haul somehow discontinued my automatic billing earlier this year and treated me as though I had not paid my bill. It was eventually straightened out.
bob g. | Overall ExperienceYou make reservations then do not hold the equipment.
Thomas H. | Online Move Inlong wait, staff struggled with the process and IT systems Phone support was extremely poor, on hold for over and hour or call disconnected. Online support extremely poor. At this site storage lockers only accessible during office hours Building entrance limited to one end of the building even though locker and door are at other end of building. Staff are frustrated and made the Customer feel like a burden .
Mark K. | Overall ExperienceThe staff here is so helpful and just nice. Would highly recommend!
Judy L. | Overall ExperienceOutstanding service very friendly staff my visits this time were both productive and fun
Arjun A. | First ImpressionsWas much more of a hassle than it should have been. Throughly disappointed that it took 2 hours to get my storage unit once I arrived
Jason L. | Online Move InI was greeted with a friendly smile and everyone was so helpful. I decided to get a bigger space and they had no problem redoing the paper work. Would highly recommend this storage facility.
Nancy W. | First ImpressionsGreat staff, clean facility and convenient hours. Prices are quite competitive. What more could you ask for?
Alan R. | First ImpressionsVery helpful.
Cheryl T. | First ImpressionsBest customer service I have had yet from a moving and storage facility location. The GM here is outstanding.
Gordon M. | First ImpressionsJonzay and Philip were amazing while I had to navigate a locksmith after losing my key, including assisting me finding the locksmith.
Karen M. | Overall ExperienceThis is the busiest Uhual I have ever seen! The General Maanger, and his staff went above and beyond to help me with my returns, and storage. I traveled across coutry, and drove more than 20 hours to reach my destination. They were the kindest and most professional staff; and I was truly appreciative of it. Initially I was scheduled at another location, but they couldn't accommodate the storage I needed, so I found and transferred to this one. I'm very glad I made the switch. Luke Williams is the General Manager I believe. He was extremely patient and helpful with each of us - his customers; and the place was swamped with trucks being dropped off. I was impressed with his resolveand patience! Very glad I chose this Uhual location instead! I will definitely recommend others to them. Thank you!
Cree M. | First Impressionsreally busy facility and may need additional staff during peaks times
Richard H. | First ImpressionsPrecious ran a tight and welcoming ship. Luke has been rude and arrogant, two hours late, told me he didn’t like my attitude and he had his masters and was the manager and he didn’t care. We have been 2 weeks with no air and he was on vacation and not available.Need I say more ?
Dorothy M. | Overall ExperienceTop notch
Kenneth P. | First ImpressionsEveryone was so friendly and helpful. Unit was clean and carts readily available.
Dena M. | First ImpressionsSuper friendly and helpful
Riley A. | First ImpressionsU-Haul truck reservation that was part of the Storage order was not avaialble. I made the truck reservation well over a month ago for 11 AM pick-up yet when I arrived I was told that there was no truck available and that the "online resevation system is not accurate". I traveled in to Chapel Hill from Pennsylvania to helpmove my son and this created a major issue for us. A truck was provided to me at 12:45 PM however this almost 2-hour delay was unacceptable. I will now think twice about renting from this location for future moves (August).
Ken L. | First ImpressionsThe turning off the alarm system by first putting access code into a different keypad was a little confusing. Overall liked the process and the facility very much. Employee on-site was very helpful.
Andrew P. | Online Move InGood investment
DELORES A. | Overall Experiencevery helpful and friendly manager.
Michael P. | First ImpressionsPrecious was just so personable and helpful, she's a real gem!!
Patrick G. | First ImpressionsEveryone was very helpful and efficient.
SUSAN D. | First ImpressionsThe staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.
Ethan B. | First ImpressionsVery helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.
Bill G. | First ImpressionsOutstanding facility and service
Charles T. | First ImpressionsCameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!
LAURA E. | First ImpressionsStorage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.
Bohdan H. | First ImpressionsThere was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.
sue s. | Overall ExperienceWe were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.
Douglas B. | Overall ExperienceMy car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.
Kelly C. | Overall ExperienceThey kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.
Mike K. | First ImpressionsNice staff
David L. | First ImpressionsStaff is very helpful.
John N. | First ImpressionsWhile I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.
Yuliana R. | First ImpressionsThis location is great.
Joseph R. | Online Move InThe staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!
Giselle N. | Overall ExperiencePrecious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. Wayne
Wayne S. | Overall ExperienceWhile I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfair
Roland B. | Overall ExperienceThe lady that signed me up was more than Pleasant she was friendly.
Kathryne D. | First ImpressionsPrecious & her staff are fantastic to work with. RT
RON T. | Overall ExperienceNice folks helped me out at the front desk.
John M. | Online Move InGreat staff, organized, very nice. Would definitely recommend!
Shannon F. | First ImpressionsPrecious was very helpful. Easy to move in, clean, nice experience!
Levi J. | First ImpressionsGreat Uhaul. Great experience. Excellent staff with Jay and Colt.
Ann N. | Overall ExperienceThe staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.
PAUL M. | Overall ExperienceFriendly, caring ,cooperative and helpful. Excellent job.
Douglas B. | First ImpressionsFacility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.
brian g. | Overall ExperienceVery professional. More info required than I had expected.
Roland B. | First ImpressionsHave relied on this facility many times. They go out of their way.
Kirstin T. | Overall ExperienceThe entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.
Celeste Y. | First ImpressionsWe were extremely pleased with every facet of the facility.
William M. | Overall ExperienceConvenient location for me and well run facility.
Audrey W. | Overall ExperienceWhen we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.
Kia Chanel A. | Overall Experiencethanks
Stan C. | Overall Experience$30 gas charge is outrageous but was an okay experience
Darleen N. | First ImpressionsVery assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received
Aleem A. | Overall ExperienceNone
ROBERT L. | First ImpressionsThree years of easy use.
Sarah H. | Overall ExperienceGreat experience and but office was understaffed for beginning of the school year rush.
emily k. | Overall ExperienceFacilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.
lamont a. | Overall ExperienceJ was great!
Ann N. | First ImpressionsCustomer service was excellent
Aleem A. | First ImpressionsColt Short checked us in and was very helpful. He explained everything and was available for additional questions.
Donna I. | First ImpressionsAlmost never anyone in the office and staff member was not helpful and basically rude. Rough day?
Gina V. | Overall ExperienceStaff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.
Kevin W. | Overall ExperienceStaff were terrific. Place was very clean. Would use again.
Ed J. | Overall ExperienceStorage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.
David R. | Overall ExperienceGood space, good access, good staff. Thank you.
JANE B. | Overall ExperienceStaff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.
Jonathan W. | First ImpressionsSeamless pleasant experience
Kirstin T. | First ImpressionsStaff was very friendly and especially accommodating. It was a smooth transaction.
david w. | Overall ExperienceWe appreciate the quality and convenience of the facilities and helpfulness if staff.
BENJAMIN K. | Overall ExperienceGreat location and service.
John N. | First ImpressionsVery smooth. The gentleman who helped me explained everything thoroughly.
James U. | First ImpressionsWhen my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.
Barbara C. | Overall ExperienceI stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DS
david s. | Overall ExperienceThe staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.
Lynda B. | Overall Experiencegreat service. very helpful staff
Janelle M. | First ImpressionsSo far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19
david s. | First ImpressionsCustomer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY
ELLEN S. | First ImpressionsAny time I went in they were friendly and helpful. Thank You!
Dreama S. | Overall ExperienceEvery time we visited staff was helpful and entire facility was clean and well kept.
SHONA T. | Overall ExperienceThe GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.
William M. | First ImpressionsMy experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.
Matt V. | Overall ExperienceChris was very helpful.
Ed J. | First ImpressionsExcellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.
Sharon P. | Overall ExperienceStaff was great!
COREY L. | Overall ExperienceEasy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.
Anh N. | Overall ExperienceOnce again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.
JOHN B. | First ImpressionsCustomer service was excellent!
Seth W. | First ImpressionsNice place, clean and well lit & maintained.
Corinne D. | Overall Experienceloved the carts for unloading and loading
Katherine S. | First ImpressionsStaff was friendly each time we interacted.
dDavid M. | Overall ExperienceThe staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!
JAMES C S. | Overall ExperienceThe Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.
JANICE R M. | Overall ExperienceAll the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.
Richard F. | ReservationThanks!
Monica Y. | Overall Experiencevery friendly and helpful
MARGARET S. | Overall ExperienceThe GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.
Drew M. | ReservationNone
joe f. | Overall ExperienceGreat staff...
Yolanda L. | Overall ExperienceNice clean Place very friendly staff completely satisfied with my experience
Vernon W. | Overall Experiencegreat service
Mamadu C. | Overall ExperienceChris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.
Mark C. | ReservationGreat experience!!! Highly recommend U-Haul storage.
Altea T. | Overall ExperienceEverything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.
Sheng L. | Overall ExperienceI did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.
Isabel R. | Overall Experience.
Marvin S. | Overall ExperienceChristopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!
Rick B. | ReservationYou seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.
Kevin W. | ReservationThank you Uhaul
Melaneia N. | ReservationGreat experience with UBox for our move.
Riley M. | Overall ExperienceThe staff at this location is the most helpful and friendly of any storage facility I have ever used.
Cindy S. | Overall ExperienceGreat customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!
Emily T. | ReservationWonderful!
Gwyn M. | Overall ExperienceI did not use this storage reservation and could not cancel the reservation online.
Pamela M. | ReservationThe employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.
TERRY E. | Overall ExperienceVery pleased
David E. | Overall ExperienceAll personnel very nice.
Barbara T. | Overall ExperienceI have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.
JESSICA M. | Overall ExperienceExcellent management here. we will do business with them as needed.
Bob J. | Overall ExperienceChris is an excellent manager.
Carl S. | Overall ExperienceChris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!
Bev A. | Overall ExperienceTop notch facility and excellent customer service.
Chris K. | Overall ExperienceEverything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!
Xiaobo M. | Overall Experience