Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was still there, however I was taken back on the amount of rodents (mice) I encountered among my personal property. What can say its been nearly 2 years and let's not mention the Hwy 35 construction. My move off date was 3-31-24 and I turned the keys in on 4-4-24 to the night drop box. I thank you so much Mrs. Susanne Espinosa Mayeux. You was truly a blessing to me.
TAVANDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
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Overall Experience
Rating:
5.0
Suzanne and Paul are excellent and genuine in their approach. Have a great staff and work to accommodate their customers
Michael H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene E
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mirtle t
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Overall Experience
Rating:
5.0
I love the service and the communication
Vincent D
|
Overall Experience
Rating:
5.0
I love the service communication icontact smile service
Vincent D
|
First Impressions
Rating:
5.0
Thanks you so much for your help
Manuel P
|
First Impressions
Rating:
5.0
The staff is extremely nice and helpful. Don’t regret it one bit
WILLIAM S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JoAnne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MERCEDES M
|
Overall Experience
Rating:
5.0
Awesome and professional service
Monis A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen G
|
Overall Experience
Rating:
1.0
All my stuff or boxes came full of rats. Brought them to my apto and now am dealing with it on my own place trying to take them out of here. That was a really bad experience. Uhaul has to be more responsible on this.
yesenia b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GURSIMRANDEEP S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise P
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Overall Experience
Rating:
5.0
Paul is very helpful and nice person. He and his team provided very exceptional customer experience. I highly recommend this facility.
Thank you for making this a great experience.
ADNAN A
|
Overall Experience
Rating:
5.0
Thank you so much for helping us transition that furniture for our three adult children. I appreciate your thorough communication, your attention to the property and your accommodation to us as we moved out of the unit. Many thanks!
Dara W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
LOLA B
|
Overall Experience
Rating:
5.0
Personnel are great and very accommodating
marsha m
|
First Impressions
Rating:
4.0
Only because of the staff at country club drive in Carrollton Texas would I recommend using U-Haul storage. Best customer service of any U-Haul facility.
Danny H
|
Overall Experience
Rating:
5.0
Susanne is extremely accommodating and nice. I know that if I ever need a storage again, this will be my first stop.
MEAH W
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Overall Experience
Rating:
5.0
Susanne was helpful and very informative, she was AWESOME.
Angela G
|
First Impressions
Rating:
1.0
I have called repeatedly to report my issues with this move and nothing has been resolved. My reservations were all wrong which wasted a lot of time and caused many problems. I was overcharged and am very disappointed in the process. I need a supervisor to call me.
Ina B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John S
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First Impressions
Rating:
5.0
Excellent customer service.
Justin G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mirtle t
|
First Impressions
Rating:
3.0
We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn’t reserved one.
Linda R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal M
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris H
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
TYRELL J
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sebastian t
|
First Impressions
Rating:
5.0
Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.
Tina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cara H
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Dana G
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First Impressions
Rating:
5.0
Customer did not leave a comment.
TYRELL J
|
First Impressions
Rating:
5.0
The storage facility was in great condition and the owner/operators were fantastic.
Ryan D
|
First Impressions
Rating:
5.0
This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!
Laketsha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA C
Rating:
5.0
Service tech swapped a trailer harness to ensure all trailer lights were working.
GERARDO C
Rating:
3.0
Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.
Dianna C
Rating:
5.0
Customer did not leave a comment.
TRACY P
Rating:
5.0
Customer did not leave a comment.
Alex H
Rating:
5.0
I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would’ve done the same for me! I’ll use your location again for sure!
Latifah C
Rating:
5.0
Customer did not leave a comment.
Rebecca E
Rating:
5.0
Change windshield wipers frequently
Clean the windshield inside and out
Robert S
Rating:
5.0
Not charging so much just for the mileage and other changes
JENNIFER S
Rating:
3.0
Have all of your employees wear masks. Cab of truck wasn’t clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn’t work for me. There was no “pick up vehicle” under “account dashboard” as the instructions said there would be- had to go inside.
CHRISTOPHER L
Rating:
5.0
Customer did not leave a comment.
STEEVEN I
Rating:
3.0
Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.
Gary M
Rating:
1.0
Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human.
Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all.
*Chandlers was wreaking a mask loosely over his mouth, but not his nose)
Christian H
Rating:
5.0
Customer did not leave a comment.
Kelly F
Rating:
5.0
The guys at this location were very helpful and showed great customer Service .
JORDAN H
Rating:
5.0
Customer did not leave a comment.
Meshay R
Rating:
5.0
Customer did not leave a comment.
Rychlend M
Rating:
5.0
Great people working there.
LAVON T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.
thomas f
Rating:
5.0
Great team. Smooth, efficient process. Thank you!
DONALD S
Rating:
4.0
The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn’t use the online check in
Neel P
Rating:
5.0
Customer did not leave a comment.
BREANNA C
Rating:
5.0
All was good, no issues, fast service.
ROBERT B
Rating:
5.0
Much better experience than the pick up location.
DENNIS M
Rating:
5.0
Have more products in stock ;-)
DANIEL B
Rating:
4.0
Customer did not leave a comment.
Jon S
Rating:
5.0
Customer did not leave a comment.
CHADWICK C
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
4.0
Reps were nice and helpful.
Edgardo F
Rating:
1.0
None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information.
My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment.
The equipment was clean though.
EMILY O
Rating:
3.0
Customer did not leave a comment.
Jillian L
Rating:
5.0
Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁
JOSHUA R
Rating:
5.0
Customer did not leave a comment.
Juan P
Rating:
5.0
Customer did not leave a comment.
Jarrod T
Rating:
3.0
Customer did not leave a comment.
David G
Rating:
4.0
Customer did not leave a comment.
DAN R
|
Overall Experience
Rating:
3.0
Comments sent to GM
Paul M
Rating:
4.0
Customer did not leave a comment.
PEDRO C
Rating:
5.0
Customer did not leave a comment.
DERRIC L
Rating:
5.0
Customer did not leave a comment.
JIMMY M
Rating:
5.0
Customer did not leave a comment.
JIMMY M
Rating:
5.0
Customer did not leave a comment.
Ethan Q
Rating:
3.0
I was quoted 1 price then charged a different price when I got there for a in town rental
Ronald D
Rating:
5.0
Customer did not leave a comment.
Shane C
Rating:
5.0
Will be using it again. Closes to storage location
Paul M
Rating:
3.0
Customer did not leave a comment.
MITERRIA M
Rating:
5.0
Muy biem
EUMAR L
Rating:
5.0
Its very fast and excellent
SRINIVASA M
Rating:
5.0
Customer did not leave a comment.
Yvette C
Rating:
5.0
The team at the location was awesome.
Anthony L
Rating:
3.0
Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I’m sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky.
Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don’t have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren’t taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.
MISTY C
Rating:
1.0
Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don’t know why you keep using truck after 150k miles
SHIRAZ B
Rating:
5.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Excellent experience
Damian P
Rating:
5.0
Good Service
PAUL A
Rating:
4.0
Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.
Ted L
Rating:
4.0
The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.
THEODORE R
Rating:
5.0
Sorry to see you go. All the best!
MARJORIE B
|
Overall Experience
Rating:
4.0
Good work
Melik K
Rating:
5.0
It was just a night drop off.
Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!
Larry W
Rating:
5.0
Customer did not leave a comment.
lauren h
Rating:
1.0
When I picked up the truck, the gas level was at 3/8.
When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary.
Every customer was wearing a mask, due to the state order to do so in any public setting.
I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away.
When he returned he was wearing a mask.
The other two never paid any attention.
Your company is endangering lives and I suggest you change your priorities and obey the laws.
Thank you,
GM
James M
Rating:
5.0
Customer did not leave a comment.
JOSHUA C
Rating:
4.0
The 4 guys that helped me move were GREAT!!!
branden z
Rating:
5.0
Customer did not leave a comment.
Zeshan K
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!
JEFF S
|
Overall Experience
Rating:
1.0
I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).
Adam R
Rating:
3.0
During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location.
U-Haul at Countryclub drive seem more responsive.
Louisa S
|
Overall Experience
Rating:
5.0
Muy biem
Eumar L
Rating:
5.0
Nice guys at the counter, very helpful and thorough.
Ted A
Rating:
5.0
It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.
LYNDA N
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
Customer did not leave a comment.
Jefferson D
Rating:
5.0
Customer did not leave a comment.
JAY D
Rating:
5.0
Customer did not leave a comment.
Joe T
Rating:
5.0
Customer did not leave a comment.
Alan V
Rating:
5.0
Customer did not leave a comment.
Abe T
Rating:
5.0
Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.
Vivian B
Rating:
4.0
Only a few of the employees were wearing masks.
KAREN F
Rating:
5.0
Customer did not leave a comment.
Siu L
Rating:
4.0
No air in truck and couldn’t be fixed.
Ryan B
Rating:
5.0
Customer did not leave a comment.
sam s
Rating:
5.0
Customer did not leave a comment.
Raza H
Rating:
1.0
Unexpected and unauthorized not agreed on charges of $116
Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers.
VERY BAD SERVICE
AHMED A
Rating:
4.0
Customer did not leave a comment.
may c
Rating:
5.0
Customer did not leave a comment.
Nasir D
Rating:
5.0
Excellent Service Professional and Courteous
Stanley N
Rating:
5.0
Customer did not leave a comment.
EUMAR L
Rating:
5.0
Very fast and painless drop off.
Randy G
Rating:
1.0
They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.
ADRIANA T
Rating:
5.0
The truck I rented had a leak somewhere cause some of my furniture got wet
CHRISTOPH D
Rating:
5.0
Customer did not leave a comment.
Keith E
Rating:
5.0
Super friendly professional help for staff at this location. Second time I’ve rented from them and I can’t say enough about them. Just very genuine likable people who seem to love doing their jobs!
christine r
Rating:
4.0
Customer did not leave a comment.
Manas M
Rating:
2.0
Made reservation for pickup at the 1682 S. I-35 Carrollton location.
Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a
lady that was going through the same thing.
ROBERT M
Rating:
4.0
Customer did not leave a comment.
Clayton W
Rating:
5.0
When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.
YVONNE W
Rating:
5.0
Customer did not leave a comment.
Kalyn O
Rating:
5.0
Customer did not leave a comment.
Presley F
Rating:
5.0
Customer did not leave a comment.
CHRISTOPH D
Rating:
5.0
Super
CARLOS H
Rating:
4.0
The gentleman that helped me was kind, courteous and very helpful
Debra J
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M
Rating:
2.0
Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.
Jacob W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW R
|
Overall Experience
Rating:
3.0
This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what’s going on. I wouldn’t recommend Uhaul because of this communication problem.
JANE S
|
Overall Experience
Rating:
4.0
Satisfied customer
KEITH W
|
Overall Experience
Rating:
5.0
The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Thank you
tiffany b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claire F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BEONCA M
|
Overall Experience
Rating:
5.0
Great staff! Very friendly and funny.
Jeremy D
|
First Impressions
Rating:
5.0
Very good service, and clean truck.
Bradley C
|
First Impressions
Rating:
5.0
N/A
SHERRYE B
|
First Impressions
Rating:
5.0
Very good service and friendly team.
Alain P
|
Overall Experience
Rating:
5.0
Thank you.
Leslie H
|
Overall Experience
Rating:
5.0
The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!
Kathleen D
|
Overall Experience
Rating:
5.0
I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...😊👍
Adam P
|
First Impressions
Rating:
5.0
We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!
Mike L
|
Overall Experience
Rating:
5.0
Very friendly and professional location. Thank you!
Francine C
|
Overall Experience
Rating:
5.0
Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.
Alain P
|
First Impressions
Rating:
5.0
One of the gentleman at the front desk was always super helpful when needed! Thank y’all so much!
Angelica R
|
Overall Experience
Rating:
5.0
Good people.
Jerry L
|
Overall Experience
Rating:
5.0
Super nice team, very helpful!
Alain P
|
First Impressions
Rating:
5.0
This location is very friendly and helpful!
Francine C
|
First Impressions
Rating:
4.0
Great crew of staff. Always go the extra mile and take care of the customer.
justin s
|
Overall Experience
Rating:
5.0
Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!
Ashley C
|
Reservation
Rating:
1.0
I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.
Danny D
|
Reservation
Rating:
3.0
Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I’m sure pressures him.
Angelica R
|
Reservation
Rating:
5.0
exactly what I've come to expect from U-Haul both here in Texas & Md.
Albert S
|
Overall Experience
Rating:
5.0
Great service!
Matthew K
|
Overall Experience
Rating:
4.0
Contacting by phone can sometimes be a hassle but overall location was great
britney l
|
Overall Experience
Rating:
5.0
good job! Quick service
Kathy B
|
Overall Experience
Rating:
5.0
Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!