Customer Reviews for U-Haul Moving & Storage of Carrollton

5,316 reviews

1682 S Interstate 35E   Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood, Next to Van Chevrolet.)

(972) 242-5179

View Facility Map

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(972) 242-5179

1682 S Interstate 35E
Carrollton, TX 75006
(On the South bound service road of I-35E Between E Crosby Road and Valwood, Next to Van Chevrolet.)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Sipes  |  Overall Experience 
Rating:
5.0

Suzanne and Paul are excellent and genuine in their approach. Have a great staff and work to accommodate their customers

Michael Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Enchendu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mirtle tIPTON  |  Overall Experience 
Rating:
5.0

I love the service and the communication

Vincent Davis  |  Overall Experience 
Rating:
5.0

I love the service communication icontact smile service

Vincent Davis  |  First Impressions 
Rating:
5.0

Thanks you so much for your help

Manuel Pantoja  |  First Impressions 
Rating:
5.0

The staff is extremely nice and helpful. Don’t regret it one bit

WILLIAM STANFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnne Calton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERCEDES MARTINEZ  |  Overall Experience 
Rating:
5.0

Awesome and professional service

Monis Aziz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Garcia  |  Overall Experience 
Rating:
1.0

All my stuff or boxes came full of rats. Brought them to my apto and now am dealing with it on my own place trying to take them out of here. That was a really bad experience. Uhaul has to be more responsible on this.

yesenia bonilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA MCCASKILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GURSIMRANDEEP SINGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Pullen  |  Overall Experience 
Rating:
5.0

Paul is very helpful and nice person. He and his team provided very exceptional customer experience. I highly recommend this facility. Thank you for making this a great experience.

ADNAN AZAM  |  Overall Experience 
Rating:
5.0

Thank you so much for helping us transition that furniture for our three adult children. I appreciate your thorough communication, your attention to the property and your accommodation to us as we moved out of the unit. Many thanks!

Dara Wolfe  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LOLA BAUM  |  Overall Experience 
Rating:
5.0

Personnel are great and very accommodating

marsha mcmillan  |  First Impressions 
Rating:
4.0

Only because of the staff at country club drive in Carrollton Texas would I recommend using U-Haul storage. Best customer service of any U-Haul facility.

Danny Howard  |  Overall Experience 
Rating:
5.0

Susanne is extremely accommodating and nice. I know that if I ever need a storage again, this will be my first stop.

MEAH WILSON  |  Overall Experience 
Rating:
5.0

Susanne was helpful and very informative, she was AWESOME.

Angela Gaines  |  First Impressions 
Rating:
1.0

I have called repeatedly to report my issues with this move and nothing has been resolved. My reservations were all wrong which wasted a lot of time and caused many problems. I was overcharged and am very disappointed in the process. I need a supervisor to call me.

Ina Bostick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Sipes  |  First Impressions 
Rating:
5.0

Excellent customer service.

Justin Gipson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mirtle tIPTON  |  First Impressions 
Rating:
3.0

We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn’t reserved one.

Linda Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal McCorkle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRELL JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian tellez  |  First Impressions 
Rating:
5.0

Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.

Tina Gumm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Gorham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRELL JACKSON  |  First Impressions 
Rating:
5.0

The storage facility was in great condition and the owner/operators were fantastic.

Ryan Daniel  |  First Impressions 
Rating:
5.0

This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!

Laketsha Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA CAROLINA 
Rating:
5.0

Service tech swapped a trailer harness to ensure all trailer lights were working.

GERARDO CHAIREZ 
Rating:
3.0

Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.

Dianna Coleman 
Rating:
5.0

Customer did not leave a comment.

TRACY PIRET 
Rating:
5.0

Customer did not leave a comment.

Alex Hill 
Rating:
5.0

I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would’ve done the same for me! I’ll use your location again for sure!

Latifah Colemon 
Rating:
5.0

Customer did not leave a comment.

Rebecca Eberhardt 
Rating:
5.0

Change windshield wipers frequently Clean the windshield inside and out

Robert Smith 
Rating:
5.0

Not charging so much just for the mileage and other changes

JENNIFER SANDERS 
Rating:
3.0

Have all of your employees wear masks. Cab of truck wasn’t clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn’t work for me. There was no “pick up vehicle” under “account dashboard” as the instructions said there would be- had to go inside.

CHRISTOPHER LOW 
Rating:
5.0

Customer did not leave a comment.

STEEVEN IRAKOZE 
Rating:
3.0

Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.

Gary Mann 
Rating:
1.0

Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human. Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all. *Chandlers was wreaking a mask loosely over his mouth, but not his nose)

Christian Hemberger 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields 
Rating:
5.0

The guys at this location were very helpful and showed great customer Service .

JORDAN HUNTER-FORD 
Rating:
5.0

Customer did not leave a comment.

Meshay Roney 
Rating:
5.0

Customer did not leave a comment.

Rychlend Martin-Horne 
Rating:
5.0

Great people working there.

LAVON THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Barrett 
Rating:
5.0

I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.

thomas flowers 
Rating:
5.0

Great team. Smooth, efficient process. Thank you!

DONALD SMITH 
Rating:
4.0

The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn’t use the online check in

Neel Patel 
Rating:
5.0

Customer did not leave a comment.

BREANNA CUNNINGHAM 
Rating:
5.0

All was good, no issues, fast service.

ROBERT BISHOP 
Rating:
5.0

Much better experience than the pick up location.

DENNIS MOSS 
Rating:
5.0

Have more products in stock ;-)

DANIEL BURSON 
Rating:
4.0

Customer did not leave a comment.

Jon Sieber 
Rating:
5.0

Customer did not leave a comment.

CHADWICK COE 
Rating:
5.0

Customer did not leave a comment.

James Glenn 
Rating:
4.0

Reps were nice and helpful.

Edgardo Floresca 
Rating:
1.0

None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information. My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment. The equipment was clean though.

EMILY OLIVE 
Rating:
3.0

Customer did not leave a comment.

Jillian Lisner 
Rating:
5.0

Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁

JOSHUA RANKIN 
Rating:
5.0

Customer did not leave a comment.

Juan Pena Monegro 
Rating:
5.0

Customer did not leave a comment.

Jarrod Turner 
Rating:
3.0

Customer did not leave a comment.

David Graem 
Rating:
4.0

Customer did not leave a comment.

DAN ROBERTS  |  Overall Experience 
Rating:
3.0

Comments sent to GM

Paul Mattox 
Rating:
4.0

Customer did not leave a comment.

PEDRO CASTILLO 
Rating:
5.0

Customer did not leave a comment.

DERRIC LEE 
Rating:
5.0

Customer did not leave a comment.

JIMMY MERCHANT 
Rating:
5.0

Customer did not leave a comment.

JIMMY MERCHANT 
Rating:
5.0

Customer did not leave a comment.

Ethan Quastler 
Rating:
3.0

I was quoted 1 price then charged a different price when I got there for a in town rental

Ronald Davis 
Rating:
5.0

Customer did not leave a comment.

Shane Clement 
Rating:
5.0

Will be using it again. Closes to storage location

Paul Mattox 
Rating:
3.0

Customer did not leave a comment.

MITERRIA MATHIS 
Rating:
5.0

Muy biem

EUMAR LOPEZ PEREZ 
Rating:
5.0

Its very fast and excellent

SRINIVASA MURTHY ACHYUTHUNI 
Rating:
5.0

Customer did not leave a comment.

Yvette Cudal 
Rating:
5.0

The team at the location was awesome.

Anthony Librera 
Rating:
3.0

Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I’m sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky. Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don’t have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren’t taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.

MISTY COWLEY 
Rating:
1.0

Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don’t know why you keep using truck after 150k miles

SHIRAZ BADRUDDIN 
Rating:
5.0

Customer did not leave a comment.

DAVID JONES 
Rating:
5.0

Excellent experience

Damian Perez 
Rating:
5.0

Good Service

PAUL ANDERSON 
Rating:
4.0

Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.

Ted Lane 
Rating:
4.0

The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.

THEODORE ROBERT LANE 
Rating:
5.0

Sorry to see you go. All the best!

MARJORIE BROWN  |  Overall Experience 
Rating:
4.0

Good work

Melik Kauachi Jobi 
Rating:
5.0

It was just a night drop off. Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!

Larry Wilson 
Rating:
5.0

Customer did not leave a comment.

lauren hutra 
Rating:
1.0

When I picked up the truck, the gas level was at 3/8. When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary. Every customer was wearing a mask, due to the state order to do so in any public setting. I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away. When he returned he was wearing a mask. The other two never paid any attention. Your company is endangering lives and I suggest you change your priorities and obey the laws. Thank you, GM

James Milton 
Rating:
5.0

Customer did not leave a comment.

JOSHUA COLLINS 
Rating:
4.0

The 4 guys that helped me move were GREAT!!!

branden zett 
Rating:
5.0

Customer did not leave a comment.

Zeshan Khan 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLAGLER 
Rating:
5.0

The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!

JEFF STEPHENS  |  Overall Experience 
Rating:
1.0

I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).

Adam Rais 
Rating:
3.0

During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location. U-Haul at Countryclub drive seem more responsive.

Louisa Stranczek  |  Overall Experience 
Rating:
5.0

Muy biem

Eumar Lopez Perez 
Rating:
5.0

Nice guys at the counter, very helpful and thorough.

Ted Albright 
Rating:
5.0

It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.

LYNDA NIEVES 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLAGLER 
Rating:
5.0

Customer did not leave a comment.

Jefferson Dunn 
Rating:
5.0

Customer did not leave a comment.

JAY DAVID PURRINGTON 
Rating:
5.0

Customer did not leave a comment.

Joe Thompson 
Rating:
5.0

Customer did not leave a comment.

Alan Varley 
Rating:
5.0

Customer did not leave a comment.

Abe Tbaba 
Rating:
5.0

Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.

Vivian Blevins 
Rating:
4.0

Only a few of the employees were wearing masks.

KAREN FARMER 
Rating:
5.0

Customer did not leave a comment.

Siu Li 
Rating:
4.0

No air in truck and couldn’t be fixed.

Ryan Berens 
Rating:
5.0

Customer did not leave a comment.

sam shovel 
Rating:
5.0

Customer did not leave a comment.

Raza Hussain 
Rating:
1.0

Unexpected and unauthorized not agreed on charges of $116 Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers. VERY BAD SERVICE

AHMED ABDELHADI 
Rating:
4.0

Customer did not leave a comment.

may carrie 
Rating:
5.0

Customer did not leave a comment.

Nasir Dahab 
Rating:
5.0

Excellent Service Professional and Courteous

Stanley Nelson 
Rating:
5.0

Customer did not leave a comment.

EUMAR LOPEZ PEREZ 
Rating:
5.0

Very fast and painless drop off.

Randy Guliuzza 
Rating:
1.0

They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.

ADRIANA TETELMAN 
Rating:
5.0

The truck I rented had a leak somewhere cause some of my furniture got wet

CHRISTOPH DOMANSKI 
Rating:
5.0

Customer did not leave a comment.

Keith Elwell 
Rating:
5.0

Super friendly professional help for staff at this location. Second time I’ve rented from them and I can’t say enough about them. Just very genuine likable people who seem to love doing their jobs!

christine reed 
Rating:
4.0

Customer did not leave a comment.

Manas Mewar 
Rating:
2.0

Made reservation for pickup at the 1682 S. I-35 Carrollton location. Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a lady that was going through the same thing.

ROBERT MUEHLBRAD 
Rating:
4.0

Customer did not leave a comment.

Clayton Wood 
Rating:
5.0

When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.

YVONNE WHITE 
Rating:
5.0

Customer did not leave a comment.

Kalyn Osterling 
Rating:
5.0

Customer did not leave a comment.

Presley Foster 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH DOMANSKI 
Rating:
5.0

Super

CARLOS HERNANDEZ 
Rating:
4.0

The gentleman that helped me was kind, courteous and very helpful

Debra Johnson 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MECK MALLARD 
Rating:
2.0

Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.

Jacob Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW RAULINS  |  Overall Experience 
Rating:
3.0

This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what’s going on. I wouldn’t recommend Uhaul because of this communication problem.

JANE SHOOK  |  Overall Experience 
Rating:
4.0

Satisfied customer

KEITH WEAVER  |  Overall Experience 
Rating:
5.0

The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Thank you

tiffany bower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Cartmell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Friedrichs  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BEONCA MCCLENDON  |  Overall Experience 
Rating:
5.0

Great staff! Very friendly and funny.

Jeremy Davidson  |  First Impressions 
Rating:
5.0

Very good service, and clean truck.

Bradley Carlson  |  First Impressions 
Rating:
5.0

N/A

SHERRYE BASSETT  |  First Impressions 
Rating:
5.0

Very good service and friendly team.

Alain Perrier  |  Overall Experience 
Rating:
5.0

Thank you.

Leslie Hodges  |  Overall Experience 
Rating:
5.0

The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!

Kathleen Douglas  |  Overall Experience 
Rating:
5.0

I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...😊👍

Adam Paul  |  First Impressions 
Rating:
5.0

We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!

Mike Lattimore  |  Overall Experience 
Rating:
5.0

Very friendly and professional location. Thank you!

Francine Chavez  |  Overall Experience 
Rating:
5.0

Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.

Alain Perrier  |  First Impressions 
Rating:
5.0

One of the gentleman at the front desk was always super helpful when needed! Thank y’all so much!

Angelica Renaud  |  Overall Experience 
Rating:
5.0

Good people.

Jerry Lewis  |  Overall Experience 
Rating:
5.0

Super nice team, very helpful!

Alain Perrier  |  First Impressions 
Rating:
5.0

This location is very friendly and helpful!

Francine Chavez  |  First Impressions 
Rating:
4.0

Great crew of staff. Always go the extra mile and take care of the customer.

justin smith  |  Overall Experience 
Rating:
5.0

Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!

Ashley Clark  |  Reservation 
Rating:
1.0

I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.

Danny Derrick  |  Reservation 
Rating:
3.0

Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I’m sure pressures him.

Angelica Renaud  |  Reservation 
Rating:
5.0

exactly what I've come to expect from U-Haul both here in Texas & Md.

Albert Sheets  |  Overall Experience 
Rating:
5.0

Great service!

Matthew Kovalski  |  Overall Experience 
Rating:
4.0

Contacting by phone can sometimes be a hassle but overall location was great

britney lambert  |  Overall Experience 
Rating:
5.0

good job! Quick service

Kathy BROOKS  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!

Connie Murphy  |  Overall Experience 
No reviews have been submitted for this location.

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