Customer Reviews for U-Haul Moving & Storage of Capitol Hill

13,721 reviews

26 K St NE   Washington, DC 20002
(@ 1st Ne, No Customer Parking)

(202) 289-5480

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne, No Customer Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Uhauls mobile pickup process is fucking absurd. Provide 3 contacts for references, work contact, passport, redundant picture taking. My bank doesn’t even ask for that much information and a normal rental car company sure as hell doesn’t. I will NEVER rent again rent a moving truck from U-Haul so long as these absurd policies remain in effect.

Matt Dolsen 
Rating:
4.0

The staff were very helpful and much appreciated.

Edward Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Falvo 
Rating:
3.0

The manager and one of the female workers were amazing! They were extremely helpful. The app and the check in process through the internet was awful. It took 45 mins to check in. These two ladies helped a lot. At one point the check in couldn’t verify my location (though all my location services were on) and asked for the bar code of the location. Neither of them knew about this and the barcode we found on the door didn’t work. It is very frustrating and I think I will try to rent through Home Depot from now on. The trucks aren’t maintained well and I could tell the manager and the women helping me didn’t like the guys who serviced the trucks. Uhaul wants to be digital but their app and check in process is awful.

Evelyn-Pierce Smith 
Rating:
3.0

The mobile pickup process is a chore and takes too long. As a customer, I want to drop vehicles and go. Not spend an extra 10 minutes taking photos. It feels like the customer is working for U-Hail. Let the staff do that return process.

Brent Joseph 
Rating:
5.0

Customer did not leave a comment.

Ramondia Simmons 
Rating:
4.0

Customer did not leave a comment.

Osvaldo Banos 
Rating:
3.0

The app has issues. I had to go in and talk to the guys to get the truck ID because the screen changed and I couldn't get back to the information and was really not happy about it. The reservation got very close to being canceled because I was 30 min late to arrive and I spent 30 min in the parking lot trying to get through the app. i was also charged for a Dolly that I didn't get and for a pack of packing blankets that I had to just take from the shed because no one was around, which didn't feel right... overall I wasn't thrilled with my experience..

Kenneth Cleland 
Rating:
5.0

Customer did not leave a comment.

JACOB MORVAY 
Rating:
5.0

Rental had to be extended. Very easy to do on the app. Return after hours with the app was also a breeze!

Tim Asher 
Rating:
5.0

More Big Trucks

Jamar Hammond 
Rating:
5.0

Customer did not leave a comment.

SCOTT ANGELO 
Rating:
4.0

Customer did not leave a comment.

Robert Engel 
Rating:
2.0

The staff at this location was unfriendly and unhelpful. When I arrived to pick up my truck, they looked at me like that was something they’d never heard before. When I asked about furniture pads and a dolly, the guys working the lot pointed at a shed without saying a word. I was very disappointed at how unhelpful they were.

Emily Kleck 
Rating:
5.0

I had a very full truck of supplies to move to an event. I had a lot of paper material ruined in "mom's attic' from a leak. Around 25 books and 500 single sheet hand outs were ruined. Luckily we had enough which is why I'm not seeking to file any loss complaint. However, the truck I used should be inspected for leaks on the roof. Thanks.

David Steinberg 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WATKINS  |  Overall Experience 
Rating:
3.0

Very friendly staff. It is not clear that check-in should be done on the phone. A bigger and more clear would have been helpful. I lost 30 mins on a day that was stressful enough. Also, because another customer was faster with the check-in and got the vehicle that was reserved for me. It took the customer rep a bit to understand why the system wouldn't let her check out the car.

Mai Dang 
Rating:
3.0

The associates were helpful and nice. My only issue was that the contract marked the fuel level as full but it was only 3/4s.

Jordan MacKenzie 
Rating:
3.0

The location is convenient for those who.live in Washington DC. The staff was extremely friendly.

Kareem Sterling 
Rating:
4.0

The staff is amazing - they jump in the help and they know their fleet. The location is convenient, even if there's no parking (it's within a 10m walk of Metro, though). They always have a decent selection of trucks. but... Improve the app - for the love of all that's holy! It couldn't find the location, it couldn't scan the QR code, it put me 20 minutes behind schedule. I am so grateful to the team at the desk for their help!

JESSICA CHAIKEN 
Rating:
5.0

Nothing, these dudes know their shit

Brandon Wilson 
Rating:
5.0

I had been unemployed for quit some time and I worked with Jenai Shirriel and I can’t say how AMAZING to work with in closing down my unit. This included many personal items, such as, family photos of my family and friends. Ms. Shirriel was kind, professional and always quick to return phone calls. Thank you Ms. Shirriel! 5 STARS.

christopher sagley  |  Overall Experience 
Rating:
3.0

After hours drop off sucks. The key drop off is 2 doors down from the truck lot. No signs with directions

Melissa Simmons 
Rating:
3.0

Customer did not leave a comment.

Eser Yildirim 
Rating:
5.0

Nothing. The gentleman who helped me check in was super nice and knowledgeable. He gave me a brand new van. Return was very easy as well.

WILLARD SIMON 
Rating:
4.0

Customer did not leave a comment.

Marvin Moore 
Rating:
5.0

Customer did not leave a comment.

Brandon Wilson 
Rating:
4.0

The customer service provided by Gregory was amazing... I truly appreciated his knowledge and patience with me.

Latoya Cooper 
Rating:
4.0

We were given a drop-off location which changed without our notice. Apparently, it was sent in a text after while we were in the middle of our move. The drop-off

Mark White 
Rating:
2.0

When you reserve a Uhaul you fill out all this information either on the app or on the website. EVERYTIME I go, the app doesn't work. EVERYTIME, I have to wait at the counter and refill out all the information. The service is incredibly slow and not helpful. EVERYTIME there is major body damage to the Uhauls.

Evelyn Smith 
Rating:
2.0

Customer did not leave a comment.

ANDREW BROWN 
Rating:
5.0

Very professional staff

GERAR MAZARAKIS 
Rating:
5.0

Customer did not leave a comment.

SHEILA BRYANT 
Rating:
5.0

Customer did not leave a comment.

Papa Ndiaye 
Rating:
4.0

It's been a good experience good experience for me

HENRY SYKES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawana Colon 
Rating:
5.0

Janae and Trey were extremely helping. I really appreciate their amazing customer service!

Tiffanie Taylor 
Rating:
5.0

Customer did not leave a comment.

matthew lowdermilk 
Rating:
5.0

Customer did not leave a comment.

MALLORY SILBERMAN 
Rating:
1.0

Location is great, but costumer service is very bad. Staff attitude is the worst. They are not interested in helping the client. Store management needs to do something.

Gustavo Vargas 
Rating:
4.0

everything was very convenient

Eugene Willliams 
Rating:
5.0

Customer did not leave a comment.

SHERMAN JONES 
Rating:
5.0

Customer did not leave a comment.

Jorge Viola Avalos 
Rating:
4.0

Please weed smoking in the shop.

Nitin Gotmare 
Rating:
5.0

Customer did not leave a comment.

Romayne Flowers 
Rating:
3.0

Customer did not leave a comment.

Ruben Goddard 
Rating:
1.0

Customer did not leave a comment.

arbetta redd 
Rating:
5.0

Pickup agent outstanding

Taine Pechet 
Rating:
5.0

great experience - thank you!

Carolyn Caborn 
Rating:
5.0

Customer did not leave a comment.

Benjamin Tett 
Rating:
3.0

Customer did not leave a comment.

Lindsay Lawson 
Rating:
5.0

Customer did not leave a comment.

Paul Kelly 
Rating:
5.0

Keep doing what they’re doing all is good 👍

Christine Nicholson 
Rating:
3.0

No parking around Truck was missing handle

PRINCESS REDDICK 
Rating:
5.0

Customer did not leave a comment.

Shakia Scott 
Rating:
5.0

Customer did not leave a comment.

SHERMAN JONES 
Rating:
5.0

Customer did not leave a comment.

Rodney Van Nostrand 
Rating:
3.0

In addition to the 10-foot truck, I pre-ordered furniture pads, a furniture dolly, and handtruck. None were in the truck when I checked, and then I was informed that there were none of any of these available. I understand inventory can be tough to manage, but I could have at least been notified before I picked the truck up.

Bruce Shaw 
Rating:
1.0

The staff was short. I waited 40 minutes in line after my reservation. The woman employee vented to me. I didn't care. I just wanted my rental. The guys outside are rough and spoke poorly about a customer who left and wanted to ensure they would get a refund for whatever reason. Poor customer service.

Eden Harris 
Rating:
2.0

I waited 1hr to pickup my van, need more people working

John Rehm 
Rating:
1.0

Took well over an hour for online check in to work, and then when we finally got the uhaul there was less than 1/4 tank of gas in it. They didn’t have either of the Dollies I rented and I still got charged for it.

RUTH BARTEL 
Rating:
4.0

They didn't have a dolly for me to rent. That made my move more labor intensive. I ordered 2 medium boxes, the didn't put them in the truck, didn't tell me I had to pick them up my self. I didn't get them. Some confusion on who gets the boxes.

Vicki Walker 
Rating:
5.0

Customer did not leave a comment.

Francis Clottey 
Rating:
5.0

The app/online check-in was confusing and did not seem to work as promised, but the employee at the front desk was very helpful and made everything easier when I just went to him.

David Jackson 
Rating:
5.0

Customer did not leave a comment.

Jessica Garcia 
Rating:
2.0

Staff was not very helpful.

Iaian Blamey 
Rating:
2.0

The login wasn’t clear. The building wasn’t clear that it would have people to check in, it lookEd like it was only for storage units.

Joey Kosowsky 
Rating:
4.0

Customer did not leave a comment.

Alexandria Manousos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Hall 
Rating:
4.0

Customer did not leave a comment.

Ryan Popper 
Rating:
5.0

The gentleman who assisted me was great!

KEDUS DAMTEW 
Rating:
5.0

Customer did not leave a comment.

Michelle Arey 
Rating:
3.0

Have the equipment available for pickup. I had to go to another location to pick up the 2 dollies I rented. It cost me an extra hour due to the time in traffic at the other location. That said, the pick up at the other location was very smooth.

Michael Carvajal 
Rating:
3.0

Customer did not leave a comment.

Grant Breems 
Rating:
3.0

I've got the truck with 1/4 of gas left. Why not bringing me the truck with full fuel, so I could return it in the same condition? In addition, there was a fuel leak while fueling the car.

Roey Damri 
Rating:
5.0

The team was extremely helpful and kind. Also shoutout to Nas for being so patient. It was a great experience.

MELVINRONALD ROY 
Rating:
5.0

great support and team that works at this location. Always a great experience. Very efficient, and friendly. Keep up the great work! Really appreciate it!!

Tyler Jug 
Rating:
5.0

Charles and Delante were both extremely helpful. Do what it takes to keep them on staff.

Charles Sturtevant 
Rating:
5.0

Customer did not leave a comment.

jaycey jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Webster  |  Overall Experience 
Rating:
3.0

Truck is old. There is no confort in the cabin. Rear mirrors inadequate. Good service desk.

Federico Berrino 
Rating:
5.0

Customer did not leave a comment.

John Troutman 
Rating:
5.0

As usual, no problems, vehicles was ready, in and out in 15 minutes. Return was easy, out in 5. Highly recommend.

Kenneth Everhart 
Rating:
5.0

Customer did not leave a comment.

David Keffer 
Rating:
5.0

Wayne Perry had great customer service skillls. And he was very helpful

GREGORY GREEN  |  First Impressions 
Rating:
4.0

The team working there is efficient and gets the job done. They focused on speed but not on making the customer feel welcome. Don't get me wrong, I appreciate the speed, but this is just something that would make the service stand out even more. I do not recommend using the app to pick up or drop off the rental. It's not a good app; it's not user-friendly. And it takes longer because of the authentication part. The app misses the whole point; it's supposed to streamline the process and make it easier for customers.

Samuel Escamilla 
Rating:
5.0

The guy who helped me was great!

Daniel Garcia 
Rating:
4.0

Customer did not leave a comment.

Kirk Ellis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rachelle Ellison 
Rating:
5.0

Customer did not leave a comment.

Andrew Lee 
Rating:
2.0

I rented a van for 4 hours and used it to move a piece of furniture. I drove for 17 miles in total and put $7 gas into the van, I retuned the van with more gas than I took it out. But I was charged $36 for gas, after much explaining, the place still would not give me back for the gas fee charged. Unbelievable. I had to call the 1800 number to get it refunded. The 800 customer service people are very helpful and friendly.

Xiao xia Sun 
Rating:
2.0

Customer did not leave a comment.

Shane Macnamara 
Rating:
5.0

Staff was really good. Thank youi!

Dale Aguas 
Rating:
3.0

Customer did not leave a comment.

Katherine Bauer 
Rating:
5.0

Customer did not leave a comment.

Cassandra Bugnatto 
Rating:
2.0

There was no one there at opening, the van had the check engine light on, we didn't get one of the dollies but were charged, the van reeked like hay, the tank wasn't full, the images showed a new vehicle but there was s lot of damage, the drop off was confusing and difficult after hours, and the key chain was cracked and broke off.

Wendy Owens 
Rating:
5.0

Customer did not leave a comment.

Laura Brager 
Rating:
3.0

Signage would help. There was some confusion around where to actually pickup the truck? At the office or the shacks next to the truck

MATTHEW MASON 
Rating:
5.0

The app was not working because the phone signal is week at the location, but George, the manager, took care of matters brilliantly.

JAMESDAVID GRIZZLE 
Rating:
4.0

The location was easy to find and the staff were relatively friendly. However, I wasn't told where to put the truck or what to do to check the truck in, so I had to look it up online. The employee did warn me to fold the furniture blankets or I'd be charged per blanket, so I appreciated that!

Erin Joyce 
Rating:
5.0

All went well .. thank you for making this easy for us!

Philip Waclawik 
Rating:
4.0

Customer did not leave a comment.

Deanna Blackwell 
Rating:
5.0

Customer did not leave a comment.

Tekle Tewolde 
Rating:
3.0

This location did not seem to care about any of the issues I had with my rental. I hope a supervisor reaches out to me regarding this experience.

Robert Augustin 
Rating:
5.0

Front desk customer service lady was amazing help.

Danilo Villatoro Arevalo 
Rating:
5.0

Customer did not leave a comment.

Michael Thorning  |  First Impressions 
Rating:
5.0

Incredibly helpful staff. Gentleman I returned the truck to was very friendly and helpful!

Edward Kestler 
Rating:
2.0

The van smelled of cat urine and more. When I told the store clerk that there was a puddle on the front passenger floor and he came and checked it out he said was from their mop. I told him that it smelled bad. The odor was so bad that I had to keep the windows cracked from DC to Crum Lyn. The floors were so dirty that I had to be careful about what I placed on them. I had to clean and disinfect anything that touched the floors before I could bring them into my home.

Tracey Stewart 
Rating:
5.0

Customer did not leave a comment.

Dasha Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anjali Vu 
Rating:
1.0

Not good. U-haul is billing me for mileage I didn't use. I only drove the vehicle 25 miles and you're billing me for over 200 miles.

Jackie Simmons 
Rating:
4.0

Had a little trouble getting the manager to finalize the move-out request, but after checking in with them a couple of times via phone it was finalized.

Kelley schiffman  |  Overall Experience 
Rating:
5.0

Had to get a small unit so I might get another storage unit. No big ones available

VIOLA PALMER  |  First Impressions 
Rating:
4.0

The staff was professional and extremely helpful.

THAPELO NAANYANE  |  First Impressions 
Rating:
2.0

We found several roaches by my new storage unit, alive and dead. We immediately cancelled our rental. The staff were very helpful and understanding

Ian Slater  |  Overall Experience 
Rating:
2.0

The front staff person was rude, cursed, was watching a training video and generally acting like everything was my fault even though he had to call someone to ask how to do literally everything. Worst customer experience I have had in a long time!

Jacob Argue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharine McKinney  |  Overall Experience 
Rating:
5.0

Excellent customer support

LENORA JOHNS  |  Overall Experience 
Rating:
5.0

Amazing staff 5/5 The actual storage sliding lock was a bit finicky and hard to open at times (this could have been in part because I had a lot of stuff in a small unit). Overall, my experience was amazing and I'd recommend.

Katherine Finck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephanie tyler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Cornwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Barringer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Leonard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Auch  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaylah Myers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irwin Staten  |  First Impressions 
Rating:
5.0

I am a satisfied customer.

PATRICIA WATKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullah Hayek  |  Overall Experience 
Rating:
5.0

Great customer service.

Moe Loud  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful from the opening and closing of storage unit

Kelvin Barnes   |  Overall Experience 
Rating:
4.0

I thank them for holding my items, and allowing me access to them when convenient for me.

Everette Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leelon ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DASHAWN BROWN  |  Overall Experience 
Rating:
5.0

Greatly appreciated & highly recommendable.

Isaiah Belton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iva Collier  |  First Impressions 
Rating:
4.0

Vagrants in the vicinity and sometimes inside made use of the facility less pleasant. Employees were generally exceptionally friendly and helpful. Overall good experience.

Rachel GIUNTA  |  Overall Experience 
Rating:
5.0

Been renting from u -haul for 5-years great place very nice people always helpful

Gwendolyn Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allisha Fitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel GIUNTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELLUS WELLS  |  Overall Experience 
Rating:
5.0

Amazing! Awesome!

AMONTE MCNAIR  |  Overall Experience 
Rating:
4.0

I was pleased to get the space I needed at the time of my need.

Evelyn Smith-Cureton  |  Overall Experience 
Rating:
5.0

Uhaul has a great, modern customer service business model. Their online platform let's you easily start/stop a storage rental and do a self check out of boxes in the store. Amazing. Saved me a bunch of time. When I needed personal help I I quickly got to speak with a helpful person in the store.

Brent Cottrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Mosseller  |  Overall Experience 
Rating:
5.0

Wayne & his team are not only friendly and helpful but also awesome problem solvers! I will most definitely continue to use them as my first choice for anything hauling related, but I will tell all my friends to do the same. And I recommend them to everyone! Thanks again!!!

Jeremy Jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DASHAWN BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Price  |  First Impressions 
Rating:
5.0

All three of your your workers at 26 K street went above and beyond to accommodate me I was so happy I handicapped and they helped me so much and you have a great team together they work well and they were training a young man step by step from the computer to the floor that young man was professional and very eager to learn the computer and help me! Awesome 🤗🤗

Tara Woodard  |  First Impressions 
Rating:
5.0

Exceptional service, couldn't be more satisfied. Would definitely recommend although the pricing is a bit on the steeper end.

SoumyaDeep Bera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY STOCKARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Todd Barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB WINSTON  |  First Impressions 
Rating:
3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Mary Thompson  |  First Impressions 
Rating:
5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

William Brown  |  First Impressions 
Rating:
5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

John Pride  |  First Impressions 
Rating:
5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

TRINA SHROPSHIRE  |  First Impressions 
Rating:
5.0

Great service

Jadrian Williams  |  Overall Experience 
Rating:
5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Samantha Pettigrew  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Roloff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Pannell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delorse Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osita iroku  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA WALKER  |  First Impressions 
Rating:
5.0

See you guys next year!!!!!

Lashurn Sneed  |  Overall Experience 
Rating:
5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan Aguilar  |  Online Move In 
Rating:
4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha Pettigrew  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trinity Johnson  |  Overall Experience 
Rating:
2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Katherine Wallach  |  First Impressions 
Rating:
3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Martin Antuna-Rosario  |  Overall Experience 
Rating:
3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel gomez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin Antuna-Rosario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP PHILON  |  First Impressions 
Rating:
5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla Daniels   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sherese Manns  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley Kulp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noah Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashurn Sneed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleshanee Webb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Zaragoza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Stomel  |  Online Move In 
Rating:
2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Chaney  |  Overall Experience 
Rating:
2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Everette Adams  |  Online Move In 
Rating:
5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Clayton Payvay  |  Overall Experience 
Rating:
5.0

Thank you Chris and staff.

MONICA MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Shannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadijatu Sesay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M HARTMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Rollins  |  First Impressions 
Rating:
1.0

Very rude and unhelpful.

Tazeem Khan  |  Overall Experience 
Rating:
1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Maliktra Derenorcourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart Thanhauser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Browender  |  First Impressions 
Rating:
5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

emile bartrum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathon Fields  |  Overall Experience 
Rating:
1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Eibhlin Donlon-Farry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Hu  |  Overall Experience 
Rating:
5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna Gudger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen Martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerry Dale  |  First Impressions 
Rating:
5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances Waterman  |  First Impressions 
Rating:
5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

ROBIN DIMEGLIO  |  First Impressions 
Rating:
5.0

Good convenience😊

Shuronda Johnson  |  Overall Experience 
Rating:
3.0

Your storage wasn’t bad but the small storage cost so highly.

sHANIEKA cOLEMAN  |  Overall Experience 
Rating:
4.0

Manager was great! Helpful and friendly

Kimnerly Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny Hu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmine Hinds -Todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aarthy Chandrasekhar  |  First Impressions 
Rating:
3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

sHANIEKA cOLEMAN  |  First Impressions 
Rating:
5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Clayton Payvay  |  First Impressions 
Rating:
5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip Gibson  |  First Impressions 
Rating:
5.0

Very friendly staff!!!

David Smith  |  Overall Experience 
Rating:
5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

David Smith  |  First Impressions 
Rating:
5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel Santiago  |  First Impressions 
Rating:
5.0

The team there was very helpful. They were great. Thanks.

ZACHARY KIDD  |  Overall Experience 
Rating:
4.0

It was a pleasure doing business with you.

CARRIE CARSON  |  Overall Experience 
Rating:
2.0

Very unorganized and lengthy process

Ashley Deans  |  First Impressions 
Rating:
2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

rebecca leaf  |  Overall Experience 
Rating:
1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Amitzah Mitzvah  |  Overall Experience 
Rating:
5.0

Excellent service!

Ian Snyder  |  Overall Experience 
Rating:
5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Isabel Evans  |  First Impressions 
Rating:
4.0

none

patrick stokes  |  Overall Experience 
Rating:
5.0

No comments

Larry Sutton  |  Overall Experience 
Rating:
4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Laurence Socha  |  Overall Experience 
Rating:
5.0

Great customer service.

Johanna German  |  Overall Experience 
Rating:
4.0

Will use U-Haul again.

Daniel Alegria  |  Overall Experience 
Rating:
5.0

Very polite, professional, friendly and accommodating.

Elizabeth Spangler  |  First Impressions 
Rating:
5.0

5star

CAREY FRANCIS  |  Overall Experience 
Rating:
2.0

Didn't let me make payment arrangements

NICOLE PIERSON  |  Overall Experience 
Rating:
5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Kwang YUN  |  First Impressions 
Rating:
3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Jean Tucker  |  Overall Experience 
Rating:
3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Kelsey Carroll  |  Overall Experience 
Rating:
5.0

Highly recommended!

Jean Remy Asimoa  |  Overall Experience 
Rating:
1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Kelsey Carroll  |  Reservation 
Rating:
5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Jon Perdue  |  Overall Experience 
Rating:
5.0

Thank you for being my summer storage place!

Flor Amaranta Micaela Perry  |  Overall Experience 
Rating:
1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Joseph Indvik  |  Reservation 
Rating:
5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Brian Vahey  |  Overall Experience 
Rating:
5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Nancy Mccoy  |  Overall Experience 
Rating:
5.0

Good customer service.

Daniel Mainero  |  Overall Experience 
Rating:
5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

RICHARD KING  |  Overall Experience 
Rating:
5.0

Clean and nice facility!

Young Kim  |  Overall Experience 
Rating:
5.0

Yeah

Rico Dancy  |  Overall Experience 
No reviews have been submitted for this location.

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