Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have a bill for 75.17, but I have two charges on my bank account please make that make sense. It's always something with place. I try to avoid using uhaul. I don't have time for this.
GEORGE MOYZIS
Rating:
3.0
Utilizing the truck was a great experience, getting into my storage was not I am still waiting to gain access the unit as I type
Kimberly Garlington
|
Online Move In
Rating:
4.0
Nice work.
Kelvit Hawkins
Rating:
5.0
Customer did not leave a comment.
larry smith
Rating:
3.0
Make sure that the tow button is not on. Do not park the truck so close together in the lot or pull them out yourselves so that I am not at risk of bumping into another truck. It would be even better if you could leave enough room where the mirrors could be extended, and I don’t have to get out after pulling the truck out and open the mirror.
Lee Kaufman
Rating:
5.0
Customer did not leave a comment.
Lauren murphy
Rating:
5.0
Customer did not leave a comment.
bernetta johnson
Rating:
5.0
I'm not sure if you need to do anything better, the 2 young men that worked Sunday morning 3-3-2024 are absolutely amazing. They were at work early before 9, and my pick up was at 8am. They saw that I was having trouble with the app, and they swung into action. They were really nice and patient while I was irritated.They helped me so quick and sent me on my way.
William Brown
Rating:
3.0
Facility is run down, truck that we rented was filthy couldn’t even see out the windshield.
I was glad we only needed it for a few hours. And the gas level was below a 1/4 of a tank. Why wouldn’t you make sure the vehicles were full for your customers? They have a busy day ahead of them and don’t really need to start at a gas station.
John Hardina
Rating:
1.0
Customer did not leave a comment.
MESMIN FANDOHAN
Rating:
5.0
Use the U-HAUL app then go to the store front and pick up keys. It is an easy process.
BENJAMIN VARGAS
Rating:
5.0
Customer did not leave a comment.
John Maloney
Rating:
5.0
Customer did not leave a comment.
ERIC JENNINGS JR
Rating:
5.0
Customer did not leave a comment.
mary porter
Rating:
5.0
Customer did not leave a comment.
Shawn Rivers
Rating:
5.0
Customer did not leave a comment.
BENJAMIN VARGAS
Rating:
5.0
Everthing Excellent.
maxine suggs
Rating:
5.0
Customer did not leave a comment.
Jerry Norman
Rating:
3.0
Make sure system is running properly and efficiently
Workers need to be trained and able to handle a transactions even with technical difficulties.
Brooklyn Sampson
Rating:
5.0
Customer did not leave a comment.
John Bonnette
Rating:
5.0
None, great service at this Broadview location. The workers there are excellent
Mario Leon
Rating:
5.0
Customer did not leave a comment.
kathleen davis
Rating:
5.0
Elwin was incredible...very helpful and acknowledgeable. He provided many options and called other locations to find the right size trailer we were looking for. He went above and beyond. You'd do well to hire more people like Elwin.
John Harris
Rating:
5.0
Customer did not leave a comment.
MARINA JOHNSON-BROWN
Rating:
3.0
Staff was nice. Overall the location was clean, but was dated and not a place I would choose outside of convenience.
Brandon Ray
Rating:
1.0
Customer did not leave a comment.
Cornelious Williams
Rating:
1.0
These people added a charge I never approved! Terrible service.
Shamir Turnbo
Rating:
5.0
I had received the truck with 3/4 tank of gas and was told to fill back to 3/4 tank when done. $60 dollars later I thought how could I used so much gas when I only went around 50 miles . Well gas gauge was broke or stuck at 3/4 tank and I kept filling it up not knowing . When I left and started to move the needle on the fuel gauge broke free from being stuck and it turned out I filled the whole tank up .Was not happy when asked for a discount at uhaul they told me they could not give me anything off .
scott carmignani
Rating:
5.0
Get some newer vehicles in the larger equipment.
Lillie M
Rating:
5.0
The Muscle Guys was awesome!! I love that they are fast, organized and have a great strategy to getting the move done on time. Definitely recommend the service to friends and family.
Chiketa Barnes
Rating:
5.0
Customer did not leave a comment.
Tony Georgeson
Rating:
3.0
The horn on my rental did not work.
Also, I was supposed to pick up my rental in LaGrange IL and it was switched at the last minute to this location, which was not convenient.
Ellen Schilling
Rating:
3.0
Customer did not leave a comment.
Timia Upshaw
Rating:
3.0
Customer did not leave a comment.
Marcella Blueford
Rating:
5.0
Service was absolutely great, I wouldn't make any changes.
Norman Boykin
Rating:
5.0
Customer did not leave a comment.
Juan Zelaya
Rating:
4.0
Easy to reserve and clean
Walidah Butler
Rating:
3.0
Customer did not leave a comment.
Kelly Godawski
Rating:
3.0
Attendants need to be more customer friendly and not rude snarky responses to customers questions
Yolanda Watkins
Rating:
3.0
Customer did not leave a comment.
Terez Stafford Sumrall
Rating:
5.0
Good customer service, friendly and very professional
Shannon Hester
Rating:
1.0
The location was a gas station in a bad part of the city that when I arrived they were not able to complete the rental because of Internet connectivity issues.then I had to drive to another location and they assigned a much bigger trailer that was not necessary, using way too much fuel and wear and tear on my vehicle.
Eric Lyle
Rating:
5.0
Customer did not leave a comment.
Ian Benitez
Rating:
5.0
I'm ok with this service 👌
Dragan Kruic
Rating:
5.0
Customer did not leave a comment.
Carrie and Patri Selvey
Rating:
5.0
Best experience I’ve ever had with moving. No games, great prices, fast service.
chris conner
Rating:
5.0
John did a great job 👏
Harvey Bond
Rating:
5.0
Customer did not leave a comment.
Renato Ricchio
Rating:
5.0
Customer did not leave a comment.
Ashley Wheeler
Rating:
5.0
Customer did not leave a comment.
ROCHELLE BROWN-MULLINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Wilson
Rating:
4.0
Customer did not leave a comment.
jaime sosa
Rating:
5.0
The original drop off location that was selected for us (as the closest option even though there were others much closer), 4402 W Roosevelt Road, was closed during stated business hours. When we entered a nearby gas station asking about the U-Haul location, the attendant stated “Oh, just give me the keys.” This was unacceptable. We then had to search for the closest U-Haul location and drove there instead. The 2001 W Roosevelt location in Chicago was outstanding. After being on hold for about 45 minutes trying to change the drop off location, the team at 2001 W Roosevelt took amazing care of us and helped us unhook the car dolly and took the truck after a very harrowing experience at the drop of location that was originally selected for us.
Duane Enck
Rating:
3.0
In the truck I rented the seat belt was broken.
Edwin Thomas
Rating:
5.0
Customer did not leave a comment.
Maria Regalado
Rating:
5.0
Customer did not leave a comment.
TRAVIS RUSSELL
Rating:
5.0
Customer did not leave a comment.
Michelle Dulaney
Rating:
5.0
Customer did not leave a comment.
Jigar Patel
Rating:
5.0
Easy process. No improvements needed
Octavia Mitchell
Rating:
5.0
Nothing. Equipment and staff were all great. TY
Bill Welch
Rating:
5.0
The person that waited on me was very nice and polite.
Linda Hall
Rating:
3.0
Staff not at the desk - had to search for staff. Vehicle was difficult to get out of parking spot as it was wedged between two 26’ trucks.
Dave Roen
Rating:
4.0
Customer did not leave a comment.
Roberto Velez
Rating:
5.0
Customer did not leave a comment.
Jigar Patel
Rating:
4.0
Customer did not leave a comment.
Richard Orourke
Rating:
3.0
Waited just under 30 minutes to pick up the vehicle that I had reserved online. There was only had 1 staff member on site, and it was busy. Staff member was knowledgeable and helpful though.
MICHAEL MEYERS
Rating:
4.0
Customer did not leave a comment.
BRIAN HENRY
Rating:
3.0
Customer did not leave a comment.
SHARDAE ZOLLICOFFER
Rating:
4.0
Customer did not leave a comment.
marion taylor
Rating:
5.0
Customer did not leave a comment.
DeWitt Hughes
Rating:
3.0
Clean the inside of the front seat area.
Adam Haussermann
Rating:
5.0
Easy Peasy Moving is Great!!!
I booked Easy Peasy Moving Company through the Uhaul website for 10/28/23 to load all of our belongings into the Uhaul and they then drove to the unload location and unloaded everything there. They were quick, efficient, extremely nice (especially Alex) and they handled everything with extreme care. They did such a wonderful job the first time, I booked them again since I broke my move into two parts for all of our items. They are great and I would use them again and again.
Denyce King
Rating:
5.0
Easy Peasy Moving is Great!!!
I booked Easy Peasy Moving Company through the Uhaul website for 10/21/23 to load all of our belongings into the Uhaul and they then drove to the unload location and unloaded everything there. They were quick, efficient, extremely nice (especially Alex) and they handled everything with extreme care. They did such a wonderful job I booked them again since I broke my move into two parts for all of our items. They are great and I would use them again and again.
Denyce King
Rating:
4.0
Nothing your great
Moises Becerra Fuentes
Rating:
5.0
Thank you for letting me return the equipment at your location
Lukasz Jedrzejewski
Rating:
4.0
The workers are very nice , customer friendly from pick up to returning of the equipment. They are always helpful and the prices are reasonable.
symphony thrasher
Rating:
5.0
Customer did not leave a comment.
JUAN RAMIREZ
Rating:
4.0
Customer did not leave a comment.
Thomas Kutschke
Rating:
5.0
Very easy to reserve online and return.
Janice Brichta
Rating:
5.0
Great service
Armando Castro
Rating:
5.0
Customer did not leave a comment.
Scott Jensen
Rating:
5.0
Customer did not leave a comment.
Beryl Bennett
Rating:
4.0
Customer did not leave a comment.
Roberto Velez
Rating:
4.0
Customer did not leave a comment.
ALLYN GIBSON
Rating:
1.0
We traveled to all of the wrong locations because the wrong addresses were given. Each time was about 40+ minutes away from where we originally booked.
Brian Kosch
Rating:
4.0
On the way back I noticed the engine light on. This made me very nervous as I thought the truck was going to break down. I even turned off the air conditioning to lessen the load on the engine. I couldn't pull over and call U-Haul because I was on an expressway. I mentioned it to the gentleman who I brought it back to in Broadview and he said that it's always on for that truck. Maybe take that truck out of rotation and fix it so the check engine light doesn't come on.
James Diggins
Rating:
5.0
Great customer service 👏
Linda Laws
Rating:
5.0
Everything was satisfactory.
Veronica Smith
Rating:
5.0
Sedrick was amazing and so knowledgeable and helpful
Mary Mahone
|
First Impressions
Rating:
5.0
Sedrick was amazing. Above and beyond help and made it so easy. He’s the reason I’m renting there.
Mary Mahone
Rating:
5.0
Customer did not leave a comment.
Benjamin Bucio
Rating:
5.0
I received a truck that was dented up and also kept saying door ajar and plus I was quoted one price and when I drop off the truck was charged a different price this has never happen as many time I have rented from I haul
VIOLET WHITESIDE
Rating:
5.0
Customer did not leave a comment.
CYNTHIA SILAS
Rating:
5.0
Quick and courteous
ROGELIO RAMIREZ
Rating:
5.0
Great job. Very professional. Service on point.
Rwt Lazaro
Rating:
5.0
Excellent customer service (Marc) answered all questions, tried to get us the lowest cost. Hire more like Marc
ann Baikie
Rating:
4.0
Customer did not leave a comment.
Alessandro Luprano
Rating:
5.0
Good equipment and friendly staff.
David Bier
Rating:
5.0
Customer did not leave a comment.
ERIC ESTRADA
Rating:
5.0
Customer did not leave a comment.
Rahsaan Wilks
Rating:
5.0
Customer did not leave a comment.
KELVIN WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Valerie Davis
Rating:
5.0
Customer did not leave a comment.
Rahsaan Wilks
Rating:
5.0
Customer did not leave a comment.
JACK GREEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Murphy
|
First Impressions
Rating:
5.0
Thank you for being helpful in so many ways…
Christopher Warwick
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ian pzul
|
Overall Experience
Rating:
4.0
Yes I will use the U-Haul at this location again. I will recommend it to everyone that needs to have a storage unit. the staff is always friendly and will give you a reminder call if you're unit has not been paid up. only things that there is no light inside of the unit. but other than that I had excellent service for 6 years.
Shari Wells
|
Overall Experience
Rating:
1.0
The day I moved my stuff out my thing on the ground level I noticed that my someone took 3 screws out on the opening side of my storage so they could get on easy and I also have pictures if needed I have had no problems before but this time I do I told the manager he had gotten a screw and put one in there and said he is going to get to the bottom of it as far as me putting something in the storage no!
Nakia Martin
|
Overall Experience
Rating:
4.0
They should have an elevator, or a ramp not just stairs otherwise, the facility is pretty good. Another thing they may want to extend their hours.
Valerie Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Palmer
|
Overall Experience
Rating:
3.0
Good facility, we lit and accessible. My unit was a 6 foot tall one so not good for larger furniture. The downside were the hours, no late access but always great service from the guys and very flexible if I was late on my payments. Great communication.
Salvador Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leon Brown jr
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nakia Martin
|
Online Move In
Rating:
1.0
Site manager is a RACIST......The community is talking about banning together to boycott him..If you dont believe us ...SEND A WHITE GUY AND SEND A BLACK PERSON YOULL SEE...
christopher brown
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KESHA BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TODD MC CLEARN
|
Overall Experience
Rating:
5.0
John and Dan are awesome. My whole experience was amazing. Thank you!
Shirley Duncan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia Sanchez
|
Overall Experience
Rating:
1.0
Staff are unprofessional, lazy and rude. All of my information that was entered into the system was incorrect. Even after verifying multiple times!
I called this location for two weeks straight, Monday through Friday and I never got a response.
When I asked for a printout for my unit I was told the printer was broke.
You all need to do better… this is unacceptable!
Keedra Reeves
|
Overall Experience
Rating:
1.0
I had a horrible experience with the uhaul truck service. I had to go to three locations for the truck out of the way . And then when i tried to put my things in storage, they didn’t have my storage and sent me to two other places as well. The last storage had to split into to storages and by the time they figured it out it was about to close so i had to leave my things on the truck .
Vanity mack
|
Overall Experience
Rating:
3.0
It need a little more cleaning
Barbara Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnhathan cedillo
|
Overall Experience
Rating:
4.0
My unit was much smaller than the description. Associate was helpful though in finding another option
Meghan Keck
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tasia Lockett
|
Overall Experience
Rating:
2.0
Guys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.
Jim Jozwiak
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faye Lee-Woods
|
Overall Experience
Rating:
3.0
There were brown drippings on my belongings. It was also more expensive than I was comfortable with.
Amakie Amattey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerome Blakemore
|
First Impressions
Rating:
3.0
The only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn’t even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each.
If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed.
Location was very clean and organized.
Valerie Burden
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Danielle Anderson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KESHA RIGGS
|
First Impressions
Rating:
4.0
Friendly and helpful staff
silva patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Germaine Rias
|
Overall Experience
Rating:
5.0
Great people at this location, I'd go 25 miles out of my way to deal with this location.
MICHAEL LOFTON
|
Overall Experience
Rating:
4.0
The staff had a problem locating the key from my unit,but other than that everything was good
Chikara Hasegawa
|
First Impressions
Rating:
1.0
I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.
Mino Mehrazar
|
Overall Experience
Rating:
5.0
Staff friendly and professional
John Lorenzo
|
First Impressions
Rating:
5.0
The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.
damarco green
|
Overall Experience
Rating:
5.0
I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.
GABRIEL AYALA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimario Smith
|
First Impressions
Rating:
5.0
The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing
tomil hooper
|
First Impressions
Rating:
5.0
Staff was friendly and helpful
Tasia Lockett
|
First Impressions
Rating:
5.0
JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL
A JOB WELL DONE
FR.DAN AYERS
Dan Ayers
|
First Impressions
Rating:
4.0
The staff was helpful and the process was easy and convenient.
They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP
Eric Becton
|
Overall Experience
Rating:
5.0
In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.
BARBARA FISTER-LILTZ
|
Overall Experience
Rating:
4.0
Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore
Anderus Brewer
|
Overall Experience
Rating:
5.0
Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.
Curtis hatcher
|
Reservation
Rating:
4.0
Very happy and pleased with location and staff
Anderus Brewer
|
Reservation
Rating:
1.0
I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.
SHERRI REAVERS
|
Overall Experience
Rating:
5.0
The gentleman on site were extremely helpful!
cassandra wanish
|
Reservation
Rating:
3.0
the facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.