Helpful, supportive and friendly person at the front desk counter
Saswat BaruahCustomer Reviews for U-Haul Moving & Storage of Bramalea
(Conveniently located at corner of East Drive and Torbram North of Steeles, South of Queen)
Services at this Location:
Contact Us
152 East DrBrampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles, South of Queen)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
Customer did not leave a comment.
Manraj Virk- Rating:
- 2.0
On returning the Uhaul truck I stood outside in the cold for so long. But no one came up, as per the receptionist instructions. Atlast I went inside to the receptionist again and returned the Uhaul keys.
Farida Pereira- Rating:
- 4.0
Customer did not leave a comment.
Roger Elzinga- Rating:
- 5.0
Customer did not leave a comment.
tasuseef mohhama kashaf- Rating:
- 4.0
No long comments here as I dropped the truck off after hours. The drop off instructions were nice and clear and the drop off process was simple.
IAN MCFARLANE- Rating:
- 5.0
Customer did not leave a comment.
Saverio Ficicchia- Rating:
- 5.0
Customer did not leave a comment.
SUKHJINDER SINGH- Rating:
- 5.0
Customer did not leave a comment.
Russ Smith- Rating:
- 5.0
Customer did not leave a comment.
jose daniel zapata- Rating:
- 2.0
They didn’t provide any proper tools to clean the snow from the windshield. Unprofessional
Mustafa HAIBE- Rating:
- 5.0
Customer did not leave a comment.
Eldyne Petilla- Rating:
- 5.0
Treat you the way you want to be treated
mimi he- Rating:
- 5.0
Customer did not leave a comment.
claudio buttarazzi- Rating:
- 3.0
Girls on there phones. Customers being ignored. Employees talking in another language to each other that wasn't English or French. Nobody to help in the yard.
logan Munro- Rating:
- 5.0
Customer did not leave a comment.
Joseph Singh- Rating:
- 5.0
Customer did not leave a comment.
JOSEPHK CORCORAN- Rating:
- 4.0
Customer did not leave a comment.
Gurpreet singh- Rating:
- 5.0
Nice customer service
JASPREET MANGAT- Rating:
- 1.0
It was shit! Booked a reservation still had to wait 45 mins, first van had a check engine light, was told to just take it I asked for written confirmation U haul was aware they refused so not to get charged when returning. I was issued a different van. It was one of the most frustrating experiences ever...what is the point of having booked an reservation loading all the info before arriving then having to do it all again when at the counter? Please learn to respect people's time, if a van is booked have it ready. Really poor....never going to that location again and will tell everyone I know to never go there..totally shi!
John Toohey- Rating:
- 5.0
Customer did not leave a comment.
John Bradley Oster- Rating:
- 5.0
Customer did not leave a comment.
Amandeep Amandeep- Rating:
- 1.0
Get staff with better attitude
Muhib Patel- Rating:
- 4.0
Customer did not leave a comment.
Paul Januszewski- Rating:
- 1.0
When they gave me the truck they state the wrong indication of the fuel in the truck. later they charged me extra charges which was $43. And i show them that i fill up fuel and the distance which was understandable. but they still charged me anyway and hand me a bill without checking it again. luckily I had fuel indicator photo which after justify and they gave my money back. i had to wait and prove them wrong which is waste of energy and time.
Nirmal Patel- Rating:
- 5.0
We use metric system in Canada,but I was told they count the distance in miles.The gas consumption also looks like more than the other regular trucks of same size.The clock time was also set permanent. Radio AM frequency was not set.Suspention system hard.Overall not a bad service.
kulwant singh- Rating:
- 4.0
I made 12 or 13 miles and I put 5.8 l of gas This volume covered easily the milage I made Although the fellow who was checking the vehicle told me that I would be paid $14 because that what the gage is telling him Even though I showed him a receipt from the gas station I think you should have a better system for a low milage renters frankly because the gauge can’t accurately show the gas usage Fortunately the manager overrided his and everything ended with happy end Thank you
Jerzy Szatkowski- Rating:
- 1.0
The representatives were busy making videos. They said the system was not workinng. Didnt help Me at all. I had to spend 45 minutes to get the truvk online. Poor location
Uzair Khan- Rating:
- 4.0
A seating area would be good while waiting for hitch install
sean Gamble- Rating:
- 5.0
Customer did not leave a comment.
Thasneem Backer | Overall Experience- Rating:
- 1.0
Hard to rate drop off location when I wasn’t there, the TOW TRUCK took it there
Debra Fendley- Rating:
- 5.0
Good service
Khaleel Mohammed- Rating:
- 1.0
Waited in line for 35 minutes to get a trailer. Not acceptable.
James Hamilton- Rating:
- 5.0
Customer did not leave a comment.
harinder mangat- Rating:
- 3.0
The fuel was well below what was stated on the form . I was charged an extra $30
Angelo Roman- Rating:
- 4.0
I checked in with the app and it’s still taking way too much time to check in and get on my way.
Nick Vatalaro- Rating:
- 5.0
The service was fantastic. Very easy and communication was key. Preet from U-Haul store by Dixie and Derry rd. location is so knowledgeable and easy to communicate with. we need more people like Preet. I recommend 100% through Preet.
MIRZA MUSTAPHA- Rating:
- 5.0
Customer did not leave a comment.
Hazem Abo Hashima- Rating:
- 1.0
Took just under 2 hours to checkout. Requested that I check in online day prior which I did. But made no difference once I got to the checkout counter. 20 min average processing time per customer. Horrible experience.
John O'Rourke- Rating:
- 5.0
Customer did not leave a comment.
Manpreet Sran- Rating:
- 5.0
Customer did not leave a comment.
elias abdulmaseeh- Rating:
- 2.0
Improve check in times. Waited nearly an hour to check in.
JOSEPH OLIVERIA- Rating:
- 5.0
i was impressed with the whole experience with uhaul, the faucilty was clean and well maintained. the loading dock and trolleys on site made moving in my furniture especially the big piece more bearable always will store with uhaul if one month rent is free more affordable for people who are less fortunate.
Diane Tate-Henry | First Impressions- Rating:
- 1.0
Very poor customer service . I took a trailer today and i went there to return it around 7.45 and the lady who sitted at front told wait at back one guy is coming and i waited until 8.15 and went and ask at front and then they said its closed and they cant do anything you can untie it there ourown but there is no guarantee that trailer will be there i dont have the parking space for this shit and im staying awake now and parkwd in a parking lot. Try to hire some staff that has minimum commen sense
JOYAL SAJI- Rating:
- 3.0
Customer did not leave a comment.
Harpreed Singh- Rating:
- 5.0
Customer did not leave a comment.
Gergely Fabian | Overall Experience- Rating:
- 5.0
Good and commendable customer service
Babatunde Sangodina- Rating:
- 4.0
Customer did not leave a comment.
Lovepreet Sran- Rating:
- 3.0
Customer did not leave a comment.
matt bebawy- Rating:
- 5.0
Thanks
SilverLine Makeovers- Rating:
- 3.0
E alert customers care do wait too much time
Jagdeep Singh- Rating:
- 5.0
Customer did not leave a comment.
Tony Janssen | First Impressions- Rating:
- 2.0
not enough people working . the truck was basically on Empty when we picked it up. the in person sales people can't answer any questions. thank goodness the on the phone customer was straight forward and easy !
karen sweeney- Rating:
- 1.0
Crazy extra charges, be careful as they are capable of charging your debit card without you being there, they will apply any stupid fee they can and charge it without your consent, very sneaky
ryan reis- Rating:
- 5.0
Customer did not leave a comment.
Seema Reni- Rating:
- 2.0
Service is VERY slow. Returning the vehicle was unorganized and stressful.
Andrea Reid- Rating:
- 5.0
Customer did not leave a comment.
Major Gill- Rating:
- 4.0
Customer did not leave a comment.
Valdeir Rodrigues- Rating:
- 5.0
Customer did not leave a comment.
SATINDER GOINDI | Overall Experience- Rating:
- 5.0
None
Greg Giles- Rating:
- 1.0
With the experience i had, i will never recommend anyone to use uhaul again.
Anubhav Narang- Rating:
- 5.0
Customer did not leave a comment.
KIMBERLEYGISELLE BROOMES | Overall Experience- Rating:
- 2.0
A quarter tank of fuel is actually a hindrance to people needing to rent a truck. Have to fuel a truck up twice on the busiest day a family has , such as moving day. It’s not good for your business of servicing people on their moving day. Please take this message, higher up the line to change the way you do business Thanks, Gary
Gary Rainford- Rating:
- 1.0
Customer did not leave a comment.
KEVIN SEEPERSAD- Rating:
- 5.0
The only suggestion I can make is that U-Haul should better label the key drop-off area. When I was ready to drop off the key of my truck yesterday at the Bramalea location afterhours, I couldn't find where I was supposed to drop it off as there was no sign anywhere. Apparently I had to drop it off through the slot of a man door which was unmarked, and I only found this out after waiting for 20 minutes for a customer support representative to tell me this. Other than this, the service was great overall!
Claudio Nunes- Rating:
- 5.0
Customer did not leave a comment.
Amninder Singh- Rating:
- 4.0
Customer did not leave a comment.
douglas Snow- Rating:
- 5.0
Customer service was exceptional. Please keep up the great work.
Edward Kiwanuka-Quinlan- Rating:
- 5.0
Too lone of a wait to be to attend to.
FAROUK YAYA- Rating:
- 3.0
The customer service was very dry at the front desk. She needs to smile instead of having that kind of attitude. She is there to serve the customers.
harpreet TAMBER- Rating:
- 2.0
I had to pay one extra day because they don’t receive trailer or I can’t drop the trailer after 5 . Which is not my fault all other locations accept the return .
MUDASSAR AHMED- Rating:
- 5.0
Customer did not leave a comment.
Daniel Perez | Overall Experience- Rating:
- 1.0
The condition pictures sent to me to confirm the state of the trailer when I picked up were taken inside after the trailer was washed. When I picked up the trailer from the lot, it was dirty on the outside and snow sitting on the floor as if it was left open. The trailer was obviously used since the pictures were taken. So I could not confirm status of trailer in that condition. Dealing with the service rep at the counter was an ordeal. Asking me to give a second contact number...for what reason? Emergency contact? Fine, so I gave my son's number. SHE PROCEEDS TO CALL THE NUMBER at 8am on a holiday Monday waking my son up after she was told that she better not call at that time. That is disgusting service. Then she tried to charge me $268 for a $68 rental. Bad enough I was told the day before that the equipment wasn't available where I wanted to pick up at Royal Windsor and I had to change my plans, but then the service rep tells me I have to deliver to a different location in West Lorne instead of London I SHOULD NOT HAVE TO MOVING YOUR EQUIPMENT FOR YOU. SORT OUT YOUR OWN LOGISTICS PROBLEMS YOURSELF Then getting to West Lorne that afternoon, the guy at the desk doesn't get up from behind the counter, briefly looks at my contract and says to put the trailer next to the others and doesn't give me any indication that the rental is closed. Only when I called the next day to the central number to find the rental was still open. The lady on the call said she would have the location call me to close it off. NO ONE CALLED. I called the next day again to the central number and sure enough, the rental was still open, but this time the guy closed it off and sent me the transaction receipt. This was a disgusting ordeal having to deal with both these locations
John Soares- Rating:
- 5.0
Customer did not leave a comment.
ERICK PERSAUD- Rating:
- 4.0
There were times I felt the hours were conflicting with my work schedule and I didn't like the fact that you had to pay for after hours to access the facility.
semone harris | Overall Experience- Rating:
- 1.0
The staff inexperience and rude specially the girl front dest. The truck was not safe . The truck made so load nose and the back door hardly open .
Javid Ahmadi- Rating:
- 5.0
Customer did not leave a comment.
Sohan Singh- Rating:
- 5.0
Customer did not leave a comment.
Vincent Gidaro- Rating:
- 5.0
Excellent service, helpful and good staff
Satwinder Singh- Rating:
- 5.0
Everything went smooth. Our first trailer did not fit the tow ball so they went ahead and went with a newer model and it fit perfect no questions asked.
Mark Ong- Rating:
- 2.0
Customer did not leave a comment.
shavaye stewart | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GIAN CARLO SILVESTRI | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Shaniqueica Graham- Rating:
- 5.0
Customer did not leave a comment.
dante Pereiro- Rating:
- 3.0
You need more people on front to speed things up may a bench for customer to sit as at times long wait Trucks mirrors should be clean before customers get in drive safety reasons after all you have fleet of trucks
John Tribble- Rating:
- 1.0
Customer did not leave a comment.
Joseph Hull- Rating:
- 5.0
Customer did not leave a comment.
Christina Marshall- Rating:
- 4.0
Customer did not leave a comment.
Andrew George- Rating:
- 3.0
Customer did not leave a comment.
lovepreet singh- Rating:
- 5.0
Customer did not leave a comment.
Gurvinder Singh- Rating:
- 3.0
Customer did not leave a comment.
Christina Marshall- Rating:
- 5.0
Great Customer service and Prices.
RAHUL KLAIR- Rating:
- 2.0
There is very poor service waiting 45 minutes in-line to get served i went to this location few times before always same takes so long to get the equivalent
Gurpreet Gill- Rating:
- 3.0
Customers service in front desk taken long , waited for one hr to see them especially end of the month!!! Not pleasant!
Anthony Cremeneesee | Overall Experience- Rating:
- 5.0
All good
rahuldeep bedi- Rating:
- 5.0
Customer did not leave a comment.
maneer mohamad- Rating:
- 1.0
Return guys were amazing, apart from that i had a bad experience with u haul today
Prince Kumar- Rating:
- 1.0
I had a reservation booked for truck share to pick up at 4:30am. The reservation was booked in advance. When I arrived to pick up vehicle it was not assigned for me to pick up. When the location finally opened at 7am there was no apology given until I asked for one. I was told by manager she would talk to staff that’s all she could do. For the future there should be a clear policy for rentals to be left or if there won’t be a truck available someone should call or email to notify. After driving an hour to pick up at 4:30am I would have appreciated a heads up if the vehicle would not be available. When I arrived at 4:30am there were 15ft trucks sitting which made it more frustrating. This event pushed my entire day back especially since I was working with a time sensitive moving situation. The vehicle I finally received had left over material in the “moms attic” I had to dispose of, the cupholders were gross and the windshield was very dirty from the inside.
RAVI SINANAN- Rating:
- 1.0
I rent from this place a lot, I wasnt happy with service at all, I return the trail after 8 hrs rent, no one was in parking lot went inside waiting more than 1/2 hr so just can message some one then I left waiting in cold , and some one came for something else was not even notified, the trailer was dirty ,
Joseph Rayes- Rating:
- 4.0
Customer did not leave a comment.
Christopher Blake | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Teresita stubbs | Overall Experience- Rating:
- 1.0
I was supposed to drop the truck at 6 pm but i came at 4.30 pm because the location was supposed to be closed at 5 pm . I came early because i dont want to go through the hustle of returning online instead of returning at store. As i was waiting in line from 4.30 pm and after waiting 30 mins when it was my turn time was 5 pm. The customer representative who was sitting behind the counter said we are closed and u have to return online. Worst customer service. When i am already inside the store waiting for my turn then it was their responsibility to take care of me not just make excuse we are closed now .
Pawan Mann- Rating:
- 4.0
Customer did not leave a comment.
Shirica Allen | First Impressions- Rating:
- 5.0
Staff were very friendly and helpful even as the store became busy
James D XUEREB- Rating:
- 5.0
Was hard to find the person outback to locate the trailer but once I found him outfront he came right away n located trailer and hooked it to truck n took his pictures and I was good to go
allen brimley- Rating:
- 5.0
Customer did not leave a comment.
tanveer kaur- Rating:
- 2.0
not renting uhaul for short distance
Akashdeep Sandhu- Rating:
- 4.0
Customer did not leave a comment.
Froilan Romero- Rating:
- 4.0
Customer did not leave a comment.
mateo laguno- Rating:
- 5.0
The employee I felt with I don’t remember her name but she was absolutely amazing. She went above and beyond by sending me all my past receipts that I needed for my taxes. I always rent from your location and I will continue to do that now especially when I got an exceptional service!!! Thank you
REHAN SHAHZADA RAHMAN- Rating:
- 1.0
They charged extra $20 for after hours. And i filled extra fuel still charged $7 extra for fuel.
dilbag dilbag- Rating:
- 5.0
The staff was excellent I would give them a ten plus
louise clyne | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WALTER SOTO VELASQUEZ- Rating:
- 1.0
Worst experience I’ve ever had with a service provider. Had most of my storage items ruined by a cooking oil leak from a unit above mine. I spent a day throwing out half the things that were ruined including items of sentimental value that were ruined. I had to move my belongings and sort everything myself and then was offered one month free in my new unit as compensation. Finally I was recently told my unit was leaking into oil into a neighbouring unit I was asked to come in on Sunday, but as i live over an hour away I told them I’d come in Monday. I showed up Monday morning to find out my lock had already been cut without my permission or notification and that there was no leaks from my unit so it must’ve been a misunderstanding. The front of house staff are abysmal and the management is even worse. Under no circumstances ever take a unit at this location.
Brian Pettipas | Overall Experience- Rating:
- 1.0
Was promised a $50 discount which I did not receive and have had to chase down the money and have not been successful to date
John Tribble- Rating:
- 4.0
there was snow all over the truck had not snowed in 2days plus no snow brush
TRAVIS CARBIS- Rating:
- 1.0
Found out that there are a lot of mice in the facility after moving out. Mice droppings in the entire units and everything had to be washed down from the unit and stored elsewhere. Also you people don't give back money if you move out of your units early. In this day and age money isn't easy to come by and big corporations are always taking from the poor.I had to go where my money can stretch and friendly staff who really care about the customer.
Sonia Mclean | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jasrae bala | Overall Experience- Rating:
- 5.0
Thank you and your whole staff for the wonderful services, I am very much impressed with your facilities and the great services offered by your team. Once again, thank you team.
MOHAMMED YAHYA SHARIEEFF | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Milton Welch | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Harsimran Singh | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gurleen Kamboh | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Chirag brahmbhatt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keshika Samuels | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Bruna Borba | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
PAULJ LABRECHE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kimberly conway | First Impressions- Rating:
- 3.0
Not friendly receptionist 😞
ERMIAS MUSSA | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
KEVIN EAPEN JACOB | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amir Shoumali | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gurpiar Singh Sangha | Online Move In- Rating:
- 5.0
Sukhpreet was very helpful and very sweet. She made rental process was very easy and fast. Taranjeet made sure our truck was in clean condition and was ok to drive. Jaideep was very helpful as well as helped us returning the truck.
Kimm Uttam | First Impressions- Rating:
- 4.0
Good facility location at affordable rates. Staff are friendly and professional.
TUSHAR SINHA | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Allison Morris | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Soyeene Lynch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JORGE PEDRET | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Tarandeep Singh | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rohit Rasram | Overall Experience- Rating:
- 4.0
I could have given excellent but there was a slight miscommunication with regards to returning of truck but apart from it, overall experience (1st time uhaul customer) is great - still highly recommended
Petrina May Clanor | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
gurneet Minhas | Overall Experience- Rating:
- 5.0
Horrible and unpractical: I am moving from one U-Haul location in Brampton to another U-Haul location in Hamilton. There's no way to just transfer the contract so I don't get reimbursed for the remaining days and have to create another contract paying for the same days
ANTONIA GONZALEZ | Overall Experience- Rating:
- 1.0
Staff, including the manager, are rude, condescending, and unprofessional.
Vanessa Upton | Overall Experience- Rating:
- 3.0
Maintenance work was performed above the unit on the roof. Debris and dust fell down on to my belongings and in to the two wardrobe boxes in the unit, unfortunately I had not taped the top of the boxes. Overall, I still recommend the facility to my family for storage.
johann Capreghr | Overall Experience- Rating:
- 4.0
Even though they appeared very, very busy Saturday, September 30 at 10:00 am. They still tried their best to be polite and friendly. Although a few people somehow managed to cut in front of about 30 of us and force the girls to look after their needs.
mary sullivan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amir Shoumali | First Impressions- Rating:
- 2.0
This location use be to be good, then a steady decline over the last few years!
Rowan Junius | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jared MARTIN | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
shaona guha | Overall Experience- Rating:
- 4.0
A Very accommodating storage company. I am satisfied.
ANNEMARIE BECKFORD | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
julie labrosse | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ernest tam | First Impressions- Rating:
- 5.0
Staff were very helpful, friendly and polite
Kenneth De Carle | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dawn siemens | Overall Experience- Rating:
- 5.0
Accessibility is an issue. Consider getting electric golf cart/trucks to transfer items from docking bays to units. I would have paid extra for this, and ramps up to the second level, at least to the one end of each of the upper unit hallways.
Kenneth De Carle | First Impressions- Rating:
- 2.0
Storage unit had a support beam running right through it from below the floor to above. It was not suitable as it took up a lot of space and made half of it difficult to access. This location has very few staff available and long wait times for any assistance. They don't have a lot of knowledge/job training, although they try to be helpful. What shows available online is not necessarily accurate. There is also construction going on and we got blocked in the loading bay for quite a while by dump trucks.
melissa margaret Waters | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
PETER Piotr KOZAK | Online Move In- Rating:
- 4.0
Some staff response was measured.
Desmond Powell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOUG LEACH | Overall Experience- Rating:
- 5.0
Great service
mike boileau | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
SHAWN DUDLEY | Overall Experience- Rating:
- 5.0
Rajnit Kaur was extremely helpful sorting out my storage needs. I appreciated his kindness and professionalism. Great customer service all around. Thank you!
Paula Johnston | Overall Experience- Rating:
- 5.0
very good customer service
HUY PHUONG NGUYEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mariela Gutierrez | Overall Experience- Rating:
- 3.0
We asked if there is a partial refund because we used storage only for a week. Instead of taking the time and answering our question, customer service girl just shook her head. No explanation or anything. It was as if we asked something that is prohibited. It's ok you don't do partial refunds but you should atleast be polite with customers.
rupali rupali | Overall Experience- Rating:
- 5.0
The representative was kind and helpful, she was easy to communicate with.
everrol malcolm | First Impressions- Rating:
- 5.0
This Uhaul facility is very clean, secure properly maintained. I will highly recommend this location to anyone requiring these services.
David Charles | Overall Experience- Rating:
- 5.0
Very happy with my rental staff are very dedicated
madior cisse | Overall Experience- Rating:
- 4.0
Registering and reserving the storage unit was easy. Staff were very easy and kind to work with. They helped me with no hesitation to address my issue with switching units for my needs. Switched from a slip level to swing door. I would suggest reducing the emails and make the on-boarding email more clear.
Dylan Stephens | Online Move In- Rating:
- 3.0
I did not have any issues with the office staff. I think you don''t have space for customers parking and the grounds person or the people in charge of the trucks could be more cooperative when we can't find parking to get things out of our units. On the last when I removed my tires from the unit, the person was not very nice.
Joanne Belgrave | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gurpreet Singh | Overall Experience- Rating:
- 5.0
I would recommend this location for anyone looking for local storage.
Walter Duhamel | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gurminder Paink | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DIANA Casey | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
kirsten farkollid | Overall Experience- Rating:
- 5.0
I liked it
Nishant PATIL | Overall Experience- Rating:
- 5.0
The representative that booked my storage unit was very helpful, and explained all the details.
Allison Morris | First Impressions- Rating:
- 1.0
I will NOT recommend this service to anyone. I rented this unit at $55.00/month and every 3 months their manager would send an email advising of a nominal charge and justified this increase due to upgrades to the facility, meanwhile there's been no changes whatsoever to the unit. As of APR-23, I am now being charged $250.00/month (which is pathetic) for a 5x5x8 unit. The staff is extremely rude, understanding and/or speaking English is laughable. The manager is extremely rude himself and is rarely available. I took my business elsewhere and recommend that you do as well - you've been forewarned. I am paying $125.00/month at my new location for a 10x15x10. #pathetic #rude #scammers #thieves
joseph Taylor | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Anne Marie van Sertima | Overall Experience- Rating:
- 5.0
Very helpful and accommodating and an excellent experience
veronica marion gregoire | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
mark whalley | Overall Experience- Rating:
- 1.0
It was the worst storage. My all stuff got ruined because of rainwater and melted snow water game inside my story, ruined my clothing and other electronics equipments. What staff member and manager’s gave me $153 that’s all. Not even anyone said sorry for it but start blaming me to choose uhaul. And know sorry for choosing uHaul for storage even though I can go with other cheap, new and high end storages.
ashwani kumar | Overall Experience- Rating:
- 1.0
Staff at this location is extremely rude and unprofessional. I would not recommend that anyone have to deal with level of rudeness and incompetence.
JEAN GUILHERME | Overall Experience- Rating:
- 1.0
Csr are not very helpful she giving us wrong information then itslong line up and soslow and when the time to serve us she said they are closed i was so mad and angry. NEVER COMING BACK THERE ALL THE PEOPLE NOT HELPFUL AT ALL !!!!!!!!
REX de sagun | Overall Experience- Rating:
- 5.0
very friendly service. extremely clean facility would recommend this storage to everyone that needs storage.
sherry halladay | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GURPINDERJIT Singh | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gavin Brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher Blake | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Johnathon Donald | Online Move In- Rating:
- 1.0
I have received 1 e-mail an hour since 3am today to review you. So you're getting a 1 star review for that.
DANIEL COSSU | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Catriona Lockhurst | Overall Experience- Rating:
- 5.0
Extend hours for storage access if possible
yasatha kandasamy | Overall Experience- Rating:
- 5.0
Excellent service provided by staff especially sargam. Well organized system for storage and vans for moving stuff. Staff helped me in finding proper storage acc. To my stuff. For proper assistance contact sargam and shamsher. Thanks
Roopkamal roopkamal | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DIANA Casey | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Leanne Nodwell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shahkar Durrani | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DODGE VALENCIANO | First Impressions- Rating:
- 5.0
Employees were great they were very cooperative and helpful
JAIDEEP singh | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
shonille ewint | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
navpreet sidhu | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Jilson Joy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ronald Gillis | Overall Experience- Rating:
- 3.0
I was told the unit would be ready for me to move in at any time and that the lock I purchased would be inside the unit. There was a lock on the unit when I arrived, when I got help to access the unit there was no lock inside. The worker told me she would maybe grab the lock for me and after getting everything moved in and still she hadn't returned so I had to go all the way back to the office to get the lock from her. It would have been nice to have had a friendlier and more helpful encounter.
Stephanie Parker | Online Move In- Rating:
- 4.0
I was not able to use the online process and had to stand in a long line before seeing staff for assistance. On-site staff were very friendly and helpful with establishing the initial account and unit. Directions for access were clear, the facility was extremely clean, well lit and secure. There were also Dollie’s available at the entrance for use if needed. However I was told (& it was posted online) that the lock would be provided free of charge, it wasn’t. I had to purchase it. I was also told that the lock would be inside the unit. Upon arrival at the unit, there was no lock. As there were no customer service phones in the facility I had to flag down staff that were working outside for assistance. I would strongly recommend service phones that connect to the front desk for customer service as there is no staff in the storage area. Otherwise moving in was pleasant
Cynthia Macdonald | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Valencia memchard | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Fábio Desidério | First Impressions- Rating:
- 4.0
The lack of elevator made my move harder .
Henry Nool | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
harinder bangar | Overall Experience- Rating:
- 1.0
One of the worst storage rental experiences I've ever had, especially with the incompetence of the staff & manager and lack of communication among staff at the East drive location. I will definitely be taking any future rentals to other companies.
Alison Kutama | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JASON WEBSTER | Overall Experience- Rating:
- 4.0
After asking for a discount i was hoping it will be honored after renting 7 units plus trucks a couple of times but no luck 😔
Jameson Dickson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
praveen mudijonda | Overall Experience- Rating:
- 1.0
Any customer experience is mostly about the staff, and the staff at Brampton Uhaul at Street and Torbram is rude, abrupt and simply awful.
Beverly Schroeder | Overall Experience- Rating:
- 3.0
This was expensive. The prices shown on TV screens are lower than what actually charged.
Dhiraj Kumar | Overall Experience- Rating:
- 4.0
Could have given me a discount for renting 7 units plus a truck multiple times but I guess discounts don't apply.
Jameson Dickson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Annette Mclean | Overall Experience- Rating:
- 1.0
Felt well degraded by staff. Ripped off of my orders for truck trailer and storage
George Dixon | Overall Experience- Rating:
- 1.0
ever since the current team took over this facility has been a joke. They did everything to force me out, they did not take my payment for the unit automatically as agreed they made mre go into late payment 3 months in a row, I came in to the store to pay the second and third time. The third time I had it out with this Rajnit person who lied through her teeth, was most abrupt and condescending. She outright called me a liar, and said I had no cc cards listed when im fact I had 3 listed. When I told her I had screen shot of the 3 cards on my file, she told me she did not care about my screenshot, that I had none. Then she tried to tell me my Walmart Financial M/C was not a real cc, that it was not issued by a bank. I told her this is accepted all over the world where MC's are accepted. Then she stated it does not have a chip, so I held it up in front of her and asked " what is that, is it not a chip". Suddenly silence. She proved very convincingly she has no idea about running a business, she has no people or customer service skills, and should not be allowed to continue as part of the team running this outlet
Paul Ravenhill | Overall Experience- Rating:
- 4.0
I know it’s not your fault I know it’s got nothing to do with you but I’m having a real hard time right now I’m being evicted for no reason at all I pay my rent and I’m so hard for cash and all I asked was a little help on A little deal a little bit helpful I want a little bit of I just need it a little help on lower prices on using closed in trailers I’ve been using U-Haul for the last 25 years I’ve rented your storage units and your trailers from California to Ontario back to California and all I asked for was a little better deal because I can’t afford it at these times because of what I’m going through I’m disabled and I am doing it without help I don’t have family or friends and I can’t afford movers been very hard for me but again thanks anyways
Rocky Fagundes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANTONIA GONZALEZ | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
anthony kartalev | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Dennis Jamieson | Overall Experience- Rating:
- 5.0
Yes I have a good rating however I do believe that the rising of the rental storage fee were a bit much I used your storage for a year and a half and the rent had been raised 3 times!!!! THATS ridiculous!!! It’s not like there were improvements or anything it’s not wonder there were so many tags on peoples rental units cause they couldnt keep up with the payment raises!!
JULIEAN DAVIS | Overall Experience- Rating:
- 1.0
The place has cockroaches. The staff is rude and not at all helpful. The manager is no better than the staff in the front. Liars
Nicole Fletcher | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yogesh Yogesh | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Varinder Singh | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
heather watson | First Impressions- Rating:
- 4.0
We used the U-Haul Storage facility for the last 2 years and found it well maintained. However, we were looking for an alternate storage unit where the power back up facility is available.
sreepadmadeepam ayur | Overall Experience- Rating:
- 4.0
I haven't really put my stuff in storage but what I have seen is good
Barb Sutherland | First Impressions- Rating:
- 3.0
The facility us good, storage is well secured, but there are long wait times, little or no flexibility when it comes to payments. I also had to give same information twice, one for storahe and another for truck rental. Needed just 15 days of storage, but had to pay for a month. staff have a nonchalant attitude.
Felix Ndemah | Overall Experience- Rating:
- 5.0
Everything good.
santhirakanthan rangan | Overall Experience- Rating:
- 4.0
Facility is great ,price was average
Robin Brown | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
CODY LINDLEY | Overall Experience- Rating:
- 5.0
Everything was great
alicia dietrich | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
coreen moodie | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Hassan Farah | Overall Experience- Rating:
- 1.0
not satisfied
Mankirat Singh | Overall Experience- Rating:
- 1.0
I have had a unit for years and I needed the due date changed by three days because I am now retired and my pension comes in on 27th. Was told could not do this. Was charged late fee each month. Called district manager last month and was told to just pretend to move out and move right back in, all just paper work and this would change due date. She said they should have done this years ago for me. When I asked staff to do this young girl did not know how to do this procedure. Finally one of the staff knew how to do this and completed my request. This location gives worst customer service I have ever experienced and manager is never there because I have tried to talk to her for months with no success hence the call to district manager. You guys give uhaul a bad name.
MarIlyn SANFORD | First Impressions- Rating:
- 1.0
STAY AWAY! Would DEFINETLY NOT recommend! I got a storage unit here and the girl who served me (brown hair with green tips) was having conversations with her co-workers while serving me and gave me wrong information! She told me I could put my own lock but that i had to also have a Uhaul lock that i needed to buy. I did exactly that and i told her i would be returning within a month to get my stuff out of the unit as there was a promotion for 1 month free storage with use of a Uhaul truck. I told her the exact date several times as she was distracted. I went on vacation for that month and kept getting calls from them! They called me during my vacation where i didn't have much reception and told me i needed to come to the storage unit and remove my lock as I wasn't allowed to have one. I told the girl i was told i could. She started to get mad/ sassy with me and told me if i don't remove it they will charge me 50-150$ to get it removed for me. She was very unprofessional! The manager then called me and told me that i'm a delinquent when i told the girl on the phone that I saw other people also had their own lock. Very unprofessional coming from a manger! The manager never addressed the wrong information i was given by their workers! Instead she asks me when i will be picking up my stuff, which I had already informed the girl with green tips, on the first day, several times as she was distracted talking to her co-worker! Highly unqualified workers and bad management! Being on vacation and having to deal with them and reporting it to Uhaul was a huge hassle and inconvenience! NEVER AGAIN!
Vanessa Medeiros | Overall Experience- Rating:
- 5.0
Very well kept facility. Quiet and secure. Many carts available for patron's use.
Abdul Babalola | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Srikkanth Boini | Overall Experience- Rating:
- 2.0
The lady was very rude to me. After took more the 4hrs of waiting and traveling. A long day. I am handicap lady. It took a toll on me. Traveling from Toronto storage space. Told me that there was no unit. I had reservation number. The man that worked at Queensway started yelling at my daughter. Told us where wasting are time here. I was in tears and emotional knowing I did not have storage space. I have never seen customer service was so awful and despectful. The staff in Queensway should be fired. The way me and my daughter was treated so awful. She called me on the way to Brampton she did not give the correct address of storage. We went to the wrong location. We had 15 minutes to get to the other location. When we arrived to the 2nd location. Only 10 by 10 was avaliable . The lady was so rude and told me that I can't get in the storage room. Cause it's after 700. I total lost it on her. I told where not leaving. One of the mover spoke to the lady. Finally they came up with the solution and let us in. I would like to compensated for all I been through. The movers had to leave. I had to find another mover to help. It was crazy exhausting experience. I would like to hear from you guys at 6474543890 to tell me what are you going to do compensate me for the mess Queensway storage space put me and the movers through
Donna Piledgi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mark Frances | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Walter Duhamel | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David Marks | Overall Experience- Rating:
- 5.0
Storage door latch seemed very flimsy and weak! Staff was very friendly and helpful.
Vanessa Medeiros | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
REMMY'S PIANO SERVICE | Overall Experience- Rating:
- 1.0
The staff at this location is the most unprofessional and ignorant to people I have ever dealt with, I now will NEVER deal with uhaul again thanks to these people.
peter roussie | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Ricardo van Sertima | Overall Experience- Rating:
- 1.0
One Staff did not have access to collect payments. Male employee were condescending to employees and customers. Simrsnjit Kaur could not respond to questions or her respond was opposite, and she was preoccupied with conversation with male staff than helping customers, but seemed to be the only staff member able to do all tasks. Manager, Rajnit, did not look at me but continued typing on the computer, was unprofessional, dismissive, and rude. An hour wait for each visit on the same day. Horrible experience as a customer. Employees were unhappy, irritable, and unqualified robots, a reflection of their manager's lack of respect for your customers and your reputation.
Vanessa Upton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JANET EDWARDS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Herbert George Barrett | Overall Experience- Rating:
- 4.0
It was VERY GOOD! I would have rated it as EXCELLENT if I haven't found a blue solution spilt on my mattress and the floor. A lot of white dust in some areas. But Personnel was ABSOLUTELY AMAZING, very understanding and helpful. The room was great. Thank You UHAUL!!!
Veronica Hurtado | Overall Experience- Rating:
- 1.0
I would appreciate a customer relations manager reaching out to discuss your unacceptable service from start to finish with this storage unit. I called several times and continued to get the run around.
victoria deadman | Overall Experience- Rating:
- 3.0
U-Haul review 1.Nobody EVER answers the phone at this location. The line is ALWAYS fowarded to the USA customer service line. Nice as they are, the US agents could rarely resolve my local problems. It was extremely frustrating not ever getting a live local employee on the phone in an entire year. 2. I requested an email reminder be sent to me when the storage locker payment was coming due. Was told it was not possible to do that (despite the fact I'd had them sent to me from my other two U-Haul storage rentals.) After I called the customer service line in the US directly to request it, the email reminders magically started to appear. 3. Every other UHaul storage facility I've used gave access to the lockers after store hours up to 10pm. You apparently have to specifically request it with this one. Could not get in my locker two days in a row until access was "granted". Still took 24 hrs to process, causing moving out delays for me. This location needs to start picking up the phone and offering live customer service directly to their clients instead of throwing them all over to the US side to handle.
Laurie Ellis | Overall Experience- Rating:
- 4.0
didnt have access after 7pm...
Don Howell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sidharth Sharma | Overall Experience- Rating:
- 1.0
Moving trucks, supplies, and storage has become a necessity and yet UHaul is not in any way customer friendly. You stand in line for such a long time only to be greeted, or the lack of happy greeting, with someone who does t even smile or look at you. If anyone is looking for a business idea, start a truck rental and in no time you will exceed UHaul’s lack of good customer service.
Carol Osborne | Overall Experience- Rating:
- 2.0
Customer service is absolutely horrible. The customer service is what sours the entire experience. While serving me, employee picked up her phone, stopped working to have a personal conversation laughing and joking. After about 10 minutes of watching her talk, she decided to end her call that was conducted in front of me and finally help me. VERY UNPROFESSIONAL… based on google reviews this seems to be very normal.
SHIEESA SUKRAH | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
NORMAN ROY MCPHERSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
miriam wylie | Overall Experience- Rating:
- 5.0
Long line up only two customer service representatives for over 18 clients. Was a slow process. But when you get to the front of the line, they are very helpful and proffessional. It worth the wait. I had to sweep out the unit that I rented because no cleaning person was on duty, but the facility was very clean. Overall experience is good, will I recommend Uhaul to others? Absolutely. Will I use there service again? Absolutely.
ALVIN MILLER | First Impressions- Rating:
- 1.0
Couldn't get my name spelt correctly. Changed my address several times to places I've never even heard of. Had email incorrect. Had stuff stolen from unit. Tried for months to get things corrected with no help from even manager.
Leah giovanelli | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Xavier Hussey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carol Sargo | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kelly downey | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Madeline ECHEVERRI | Overall Experience- Rating:
- 1.0
I was informed I was ready to move in by email by general manager with a standard welcome greeting email; upon loading my vehicle and arriving on-site I could not access the building and numerous call to customer service( proving unless) they were not able to help. Later on after 3 hours on-site waiting for a resolution, I was informed due to being a new customer my access will take 24 hours to be in the system. All this would have be avoided if the site manager had sent this in an email to me. This proves my time was not important and because I rented a small unit I was not priority. As a result of the level of service and misinformation I was given in regards to moving in I will not be doing business with this or any U-Haul locations. I have reached out to the site manager and she has reassured me I will be getting a refund.
Dwayne Gooden | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
RAYMOND CORDICE | Overall Experience- Rating:
- 5.0
Great customer service . Very patient !
Allyson Jno Baptiste | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mohamed Haniff | Overall Experience- Rating:
- 5.0
Everyone was very friendly, helpful and knowledgable.
miriam wylie | First Impressions- Rating:
- 5.0
Very nice and professional even thou they appear young. Lol. Gal and guys. Great job guys. 1102
Megan Allen | Overall Experience- Rating:
- 5.0
They procedure to access storage beyond office hours should be made clear.
Angad Singh | Overall Experience- Rating:
- 2.0
Somebody throw liquid into my storage from top.
Justin Menachery | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Desmond Powell | First Impressions- Rating:
- 4.0
The storage was excellent, I should have rented the van from you however. My experience with one of your local dealers at Tostam Event Rental was horrible. The van was poorly maintained and the exhaust was very loud. The check engine light came on 5 minutes into my trip. The lady that rented the vehicle then called me after I dropped it off saying I returned it without the muffler, that it was my fault and then she tried to extort money from me to fix it. She was unreasonable to deal with and is a poor ambassador for the U-Haul brand. I hope that bad actors such as this are punished because the experience for the customer was awful. I understand that each dealer is independent of the others. The storage facility was great though it took me a while to figure out how to get in. I would definitely recommend your facility. On top of that your staff is very friendly and helpful.
Adam Stapley | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Rajith George | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
patrick patrick,d | Overall Experience- Rating:
- 1.0
My friends got one month free for self storage . But for me its not. So please adjust my payment to next month
Mankirat Singh | First Impressions- Rating:
- 3.0
The staff needs to work on customer service not friendly and not helpful.
Michelle Powell | Overall Experience- Rating:
- 1.0
If I could give zero stars, I would. This location provided the absolute worst experience I’ve ever had by far. The staff and manager were very unprofessional and lacked knowledge. I will never used nor will I ever recommend Uhaul storage to anyone. For almost 1 month after moving out, I was harassed 2-3 times a week about a unit I no longer had. The staff sit around on their cell phones rather than assist customers and the manager is always “in a meeting” or “unavailable”. She also never returns phone calls or messages. This location used to be the best, but has completely gone to s#*t!!!!
STACEY-ANN MILLER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
FEISAL ROBINSON | First Impressions- Rating:
- 1.0
My storage was broken in. Burglary happened in my storage. I have almost $70 k stuff missing from the u haul storage. I had this storage from last 4.5 years. I Hal changed my lock without telling me, without my permission and without my knowledge. I will never ever will recommend u haul ever to anyone.
meena chanam | Overall Experience- Rating:
- 5.0
I liked that there was email communication available.
ORLANDO PALACIOS | Overall Experience- Rating:
- 1.0
Because of of the staff
oluwaggemga ibiyimika | Overall Experience- Rating:
- 4.0
The people is nice
CESAR FUENTES MOLINA | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
PETER COYNE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JANETTEB BECKFORD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SANDRA FOSTER | Overall Experience- Rating:
- 4.0
Sitting with U-Haul was fantastic, just a bit confusing to find the actual unit because the facility is massive. Everything is incredibly safe and secure so I would recommend storing with U Haul
Mike Buitron | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Natasha Hope | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Lahari Pakalapati | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Parminder Singh Khaira | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kehinde Akadiri | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CHRISTINA DASILVA | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MANINDER SINGH | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
LEARIE BLAIR | Overall Experience- Rating:
- 4.0
Rental costs are reasonable and the facility is nice and clean
TRICIA MARCELLIN | First Impressions- Rating:
- 3.0
The storage area was too small.. could not hold my furniture. The door entrance was not wide enough for even a king size bed to fit.
Diana Rodney | First Impressions- Rating:
- 3.0
The storage facility is good and fit for purpose but I am quite disappointed that there are no lifts to take heavy items upstairs. I had so many things to take up to the storage lockers upstairs and there was no way I could get them across without the help of another customer. I had injuries trying to get my stuff up. Please work on this urgently.
Kehinde Akadiri | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
wayne anthony | First Impressions- Rating:
- 5.0
Storage
Jerry Purugganan | Overall Experience- Rating:
- 1.0
The wait times are ridiculous.....staff walks away from customers to go outside and use their phones ...some use them in front of customers and i really dont understand why i had to leave 3 names and addresses and phone numbers of 3 people just to rent a storage unit its not like i can pick it up and leave with it......your staff there is slow....useless and i will not use uhaul again and i will not reccomend uhaul
susan murrell | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Milton Welch | Overall Experience- Rating:
- 1.0
Hope this place burns to the ground it's terrible
NICHOLAS ARSENAULT | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Samuel Kirsh | Overall Experience- Rating:
- 2.0
Asked for bottom floor got a second floor unit......couldnt move half my stuff in.
Leah giovanelli | First Impressions- Rating:
- 5.0
No issues , very accessible and courteous staff
Mario Umana | Overall Experience- Rating:
- 5.0
I am really happy with your storage facility, staff is so nice and helpful. I remember Fiona, she is so great and answer all my questions, also help for my U-Haul trailers booking and changing pick up date. I would like to say thanks a lot to her for her help and advised to me. I would like to increase office hours for busy weekends specially for Saturday Sunday, which most customer using U-Haul services and they get more convenient and save time
Rajnishkumar Patel | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rajshree Sable | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
younggi sin | Overall Experience- Rating:
- 3.0
Having to go up and down stairs to access the storage unit became problematic.
Suzzanne Walsh | Overall Experience- Rating:
- 5.0
Nice clean storage, easy to move stuff to the storage room.
Rajnishkumar Patel | First Impressions- Rating:
- 5.0
Pleasant Experience
SHARON GRANT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maxine Henry | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
NAKIYAH MULZAC | Overall Experience- Rating:
- 5.0
I had been storing with U-Haul since 2012 and I must say that I have never experienced any problems whatsoever. From the staff, both past and present, very helpful and pleasant. Also cleanliness is impeccable. Overall, I am pleased with the service that I received. Keep up the good work. Thanks for everything.
NEAL AUSTIN | Overall Experience- Rating:
- 2.0
The storage I booked for AND CONFIRMED ON CALL BEFORE MOVING IN was a lower level ground floor unit. The unit I got was upper level unit and of course, you guys dont have phone numbers for the local center and instead one has to wait an hour to reach customer service over the phone
Darpan Arora | Online Move In- Rating:
- 5.0
The gentleman that helped detached the auto transport was super helpful and went above and beyond. Made my return experience a super pleasant one along with the female staff that helped set up my storage units 👏🏽💯🙌🏽🤩
Eniola Abdul | First Impressions- Rating:
- 5.0
I will tell people about you and you guys were awesome clean and I knew my stuff was safe
cat james | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Merlina Matthews | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ANGELA GOULBOURNE | Overall Experience- Rating:
- 3.0
I had an issue with getting my own account as it linked up with another family member. My entry code was not working and I had issues with my card swiping in. The convience getting inside after hours was disappointing. The agent was not able to create a separate account for me.
Shawn Miller | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Ray Anderson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
lisa joyce | First Impressions- Rating:
- 5.0
It was very useful for when I needed it
Rowan Bryan | Overall Experience- Rating:
- 5.0
It did suck that there was only one loading area on the one side and not on the other side where there are storage units, was hard moving stuff across the building. BUT having the equipment to help move the boxes etc. was very convenient so it made it not too bad. Overall clean and easy storage
Stephanie Nunez | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
maricel dayao | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
russ mikhailov | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
debbie brown | Overall Experience- Rating:
- 4.0
Even though we had a security code we could not access our two storage bins You should have it 24/7 with access after office hours only with a security code I think it would be greatly appreciated by everyone especially with everything that is going on these days and not everyone working regular shifts and days
ALLAN REID | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pankaj Verma | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Scott Dawe | Overall Experience- Rating:
- 5.0
EXCELLENT JOB
LAW OFFICE OF BAL KRISHNA | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
steven whitford | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Petagay Calvin | Overall Experience- Rating:
- 5.0
No comment
MARIAFLORENCIOJ TITCO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
thulane sibisi | First Impressions- Rating:
- 5.0
Clean building, secure units with great climate control.
Alexander Duhamel | Overall Experience- Rating:
- 3.0
The staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.
anshu Kaul | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roxanne Ramdeen | Overall Experience- Rating:
- 5.0
This is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage
ANGELA BLUE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STACIAN CONSTABLE | Overall Experience- Rating:
- 5.0
Cheapest unit of size I needed in my local vicinity
Thomas young | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
sean hennessy | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Regina Valiakhmetova | Overall Experience- Rating:
- 5.0
The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.
Robin Paul | First Impressions- Rating:
- 5.0
It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 🙂
JONATHAN STEVENSON | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
vindra baney | Overall Experience- Rating:
- 5.0
There was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou
Darlene Whalen | Overall Experience- Rating:
- 2.0
Received a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 .5 miles total and was charged 92.06 for the truck and 62.81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.
SHAUNRICK GRANT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
julian bravo | Overall Experience- Rating:
- 5.0
GREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!
William O'Neill | Overall Experience- Rating:
- 5.0
I really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. Thank you!
Jadwiga Pawlak | Overall Experience- Rating:
- 4.0
One problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.
Kerri Honeychurch | Overall Experience- Rating:
- 3.0
I had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.
Cassandra Roberts | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Sandra Ninonuevo | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jennie Lupac | Overall Experience- Rating:
- 5.0
The staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.
Ivor Toney | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stephen morgans | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
julian Osborne | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Enzo Malerba | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eric Molleur | Overall Experience- Rating:
- 4.0
I wish it was accessible 24/7.
Naveen Kashyap | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
TRACEY STEVENS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dianna baerveobt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
antony ashworth | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
anthony kartalev | Overall Experience- Rating:
- 3.0
The storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.
Cecily Branford | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
alysia vanic | Overall Experience- Rating:
- 5.0
I loved your service your staff was always on point and pleasant I will be using you in the future
chanelle henry | Overall Experience- Rating:
- 5.0
Keep up the wonderful work guys.
YVETTE HAMILTON | Overall Experience- Rating:
- 4.0
I had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.
JAMES WILSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
heimrich KORONKIEWICZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Natasha Ryan | Online Move In- Rating:
- 3.0
Free unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.
CHRISTINEP SCARISBRICK | First Impressions- Rating:
- 2.0
The staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.
Samantha Ridley | First Impressions- Rating:
- 4.0
Very nice and clean system.
nabila kamram | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tamara Watson | Overall Experience- Rating:
- 1.0
why send threatening late fee messages 3 or more times, when you have my credit card on file.. why try to charge me a second unit fee when i clearly moved out of that unit 2 days before a new monthly fee could begin. Your customer service is crap
randy izume | Overall Experience- Rating:
- 5.0
You are doing a great job everyone. Thanks!
Takenarine Lachhman | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Mary Dolton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anne calberry | Overall Experience- Rating:
- 5.0
Our move from Winnipeg to Brampton would Not have been possible without U- Haul. Thank you for everything .
kiran minhas | Overall Experience- Rating:
- 5.0
Keep up the good work
Scott Nicholls | Overall Experience- Rating:
- 5.0
Counter person was on their own because the other person had to leave to pick something up and although busy she was calm, extremely friendly, and efficient. She called back to the storage area and had another woman, who was very friendly as well, meet me and show me where my unit was. I've had to rent storage a few times over the years and have never seen a facility that was this clean, organized, and maintained. I hope that this gets back to the Brampton staff because they all deserve a HUGE pat on the back.
ROBERT NELLER | First Impressions- Rating:
- 5.0
The manager for the location is wonderful! She was very friendly, warm and helpful from the first day!
debbie brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Micaela Richard | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ronald bascom | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOROTHY SCOTT | Overall Experience- Rating:
- 4.0
Thank you.
Nalini Jananan | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
tamara snow | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Andreanne Mukendi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DIOGO BARCO | Overall Experience- Rating:
- 5.0
Very good
genn LATOSA | Overall Experience- Rating:
- 4.0
I was disappointed, when I got an email saying that my account was overdue for my storage locker, and I would be charge a late fee, when I had informed the desk clerk I was moving my stuff out of the locker space and that was reason for renting the truck. It send off an alarm to my head, however I did call in and I do think the matter has been resolved. That was my only disappointment.
Danny Haniff | Overall Experience- Rating:
- 5.0
The staff at this location has been especially helpful during this pandemic. Great experience. Exceptional staff!!
michelle peart | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lucie Dufault | Overall Experience- Rating:
- 5.0
Did not have to talk to anyone but I’m amazed at how clean it is. I’m very happy. Price is ok too.
Scott Nicholls | First Impressions- Rating:
- 5.0
You have nice and happy workers there and they need a free coffee sometime thanks
louise kelly | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
gloria gardner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BEN SHEPHERD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CAROLYN Moore | Overall Experience- Rating:
- 3.0
I found that when dealing with Shelly, my experience and service was above and beyond. However when dealing with the other staff the both experience and service went dramatically down. I feel that if the staff gave half the performance of that of Shelly, the overall service and experience would be significantly better.
Daniel Hagon | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
LINI RAM | Overall Experience- Rating:
- 5.0
Their was 1 person name Clint, he was extremely helpful. He was well trained and knew everything about storages. He showed me around,made me feel secure and comfortable. Thanks.
Gwen Marshall | Overall Experience- Rating:
- 3.0
There was no lighting in the storage unit which made it difficult to see anything. The late fees were expensive and added on after only a couple days which I thought was too soon. I felt like I was paying too much for my unit every month. The staff were always very friendly and helpful but they didn’t always know the answers to simple questions. I would use Uhaul again but hopefully I wouldn’t need to use the storage. Renting Uhaul vehicles I have never had an issue.
ELYSE PEARSON | Overall Experience- Rating:
- 4.0
Great staff and facility, easy to load into storage unit and return vehicle. Only issue was a long wait time to register for the storage unit.
Mary-Joyce Sim | First Impressions- Rating:
- 5.0
The team there are amazing!! Great location - definitely would reccomend!!
Trish Edwardson | Overall Experience- Rating:
- 5.0
Thanks
renee barnes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Armando Frias | Overall Experience- Rating:
- 2.0
Overall the facility is great; however upon moving out I was notified that there would be no partial reinbursement to me. All other storage places give something back. I will not store at uhaul again
Michelle Pelikan | Overall Experience- Rating:
- 5.0
Great service
Richard Abaidoo | Overall Experience- Rating:
- 5.0
Samantha was the one that helped me get a storage unit she was great and understanding and she had lots of patience with me
ANGELA BLUE | First Impressions- Rating:
- 5.0
Clean & secured storage area manage by friendly staff.
alvin madrid | First Impressions- Rating:
- 5.0
It's nice and for a very good price to rent
carmen adams | Overall Experience- Rating:
- 5.0
Great service
florence aromolaran | Overall Experience- Rating:
- 5.0
The service was very nice, I really appreciated their help! I would definitely recommend this place to rent a trailer or truck, as well as a storage place.
Maksim Rastorguev | Overall Experience- Rating:
- 5.0
Really great service here. I rented a van and stored stuff here also. A really great facility. I highly recommend it. The staff are friendly and helpful. I will come here every time from now onward.
Ram Etwaroo | Overall Experience- Rating:
- 3.0
the experience was good, but they are needing more staff to support the busy .
NORECIA STAPLETON | Overall Experience- Rating:
- 5.0
service was great and very comfortable. we rented before and and will when we need. also we do tell about the service to my friends.
mujahid jan | Overall Experience- Rating:
- 4.0
Thank you
JOSE ARRIETA VAZQUEZ | Overall Experience- Rating:
- 5.0
Shelley, in charge of the Storage department - is excellent. Shelley goes out of her way for the customers. In my opinion she should be getting top dollar with U-Haul.
Leanne Poole | Overall Experience- Rating:
- 5.0
I wanted to first send a special thanks to Sam for taking good care of us with the storage and truck rental. She was very clear with all the procedures that needed to take place before and after. Thk
ANGELA GOULBOURNE | First Impressions- Rating:
- 5.0
Accommodating and good service.
Marissa Borca | First Impressions- Rating:
- 4.0
Great facility for storage and auto rental. Extremely clean & well maintained storage area. My only reason for not giving an excellent rating, was because of the long wait time to get to the counter.
Peter Richards | Overall Experience- Rating:
- 2.0
the staff at this location are so poor I booked a locker on the main floor and the worker didn’t know where it was. I closed the unit at 6:40pm I went back to ask a question and they closed 10Minearly
nicole AGUIAR | Overall Experience- Rating:
- 5.0
Its good service
amanpreet sekhon | Overall Experience- Rating:
- 2.0
It seemed like only certain staff wanted to be of service and others, customers were an inconvenience. The facility wasnt overly dirty but the bathrooms were always disgusting and never had toilet pap
Bethany Turner | Overall Experience- Rating:
- 5.0
Sam was a great person with excellent customer service, she goes extra length to ensure customer are happy.
Babajide Akinbode | Overall Experience- Rating:
- 5.0
I think the automatic back doors should have been always available. The small door beside key pad after hours was very awkward and tight to get the dolly cart through. For Future, Thanks. Pamela
Pamela Young | Overall Experience- Rating:
- 2.0
Had to wait a long time to get to the desk
ANNE MARIE | First Impressions- Rating:
- 5.0
THE BEST STORAGE, SUPER CLEAN, ORGANIZED VERY WELL CLIMATED WINTER AND SUMMER ... ITS VERY FRIENDLY EMPLOYEES ,,,, THANK YOU VERY MUCH FOR YOUR ATTENTION MANY THANKS
claudia bravo | Overall Experience- Rating:
- 5.0
Staffs are friendly and helpful. These facility is highly recommended.
leila quiamba | Overall Experience- Rating:
- 4.0
Dont revise ur rates every year
Shahzad Khan | Overall Experience- Rating:
- 5.0
Good service.
RONALD MORRISON | Overall Experience- Rating:
- 4.0
katie was very helpful. and she showed she cared.
Larry Goodman | First Impressions- Rating:
- 5.0
Excellent customer service
Henry Nool | First Impressions- Rating:
- 4.0
Staff were truly helpful as reservation for 1 month free rental had not been made by other U-Haul on Weston Road. Fortunately, they could accommodate me. Much appreciated.
Marjorie Culver | Overall Experience- Rating:
- 4.0
I am happy overall. But I have couple of things that I need to talk such as not enough trolley. We have to wait long time for trolleys. Also a water in the middle of storage boxes of clothing are wet
Evangeline Refuerzo | Overall Experience- Rating:
- 5.0
Shelly, who I believe to be the manager, was absolutely wonderful. Her honesty and compassion were heartwarming.
ronald duncan | First Impressions- Rating:
- 5.0
Anything wrong
CHEIKH AHMADOU B DIOP | Overall Experience- Rating:
- 3.0
The young lady who waited on me was great. My reservation for storage caused a very long delay and was quite frustrating. The fault lies with U-haul at a different location who was responsible.
Marjorie Culver | First Impressions- Rating:
- 5.0
My experience was great, staff was always friendly and accommodating. There were no bugs and the facility was always clean. If I every need storage again, I'm coming back to this location!
Shantee Leamy | Overall Experience- Rating:
- 4.0
No comment
JOYCELET BARNETT BROWN | Overall Experience- Rating:
- 5.0
Clean facilities , secure and the uhaul staff lady who helped me gave clear instructions of how access the storage .
Ephraim Mabuto | First Impressions- Rating:
- 2.0
I have reached out to this location multiple times but no one answers my emails.
Thomas O'Donnell | Overall Experience- Rating:
- 4.0
Counter was too busy and initial set up was slow and done incorrectly while in store. Had to call and email 2 additional times to get the account set correctly, but after all was good.
Scott Gibson | Overall Experience- Rating:
- 4.0
My U_Haul experience was good with the exception of the times you send the automated e-mails. Every e-mail i recieved was AFTER 1or 2 am! I dont like to get alerts on my phone at these ridiculous time
nicholas sinopoli | Overall Experience- Rating:
- 5.0
Customer Service was great the representative took the time to explain . Very clean environment would use this facility again.
JANET OLDFIELD | First Impressions- Rating:
- 1.0
worst storage service I have ever used. I moved out today to access storage. Your service does not accept debit card payment online and you dont let customers to pay in any uhaul branch and etc
Samson Wilton Howpe Gamage | Overall Experience- Rating:
- 2.0
Had to wait a lott for the access and truck
Sanjay Kapur | Overall Experience- Rating:
- 5.0
Ive been using uhaul for ov er 15 years now and their facilities and services are amazing. They are always there to help you with whatever you need. I always recommend them to everyone i know.
peter nielsen | Overall Experience- Rating:
- 1.0
I had a very bad experience with the 24/7 share and at the 515 tauton in Oshawa location also I had to call the 1800 uhual for info and a girl named sylvie. Not only I didn't receive my dolly and pads
Jusyl Sanchez | First Impressions- Rating:
- 1.0
Staff didn't seem like they cared and when you would call you'd be put in hold for so long you'd just hang up. Even after I told them I was giving up my locker I received a phone call saying behind
KARL WIEGELE | Overall Experience- Rating:
- 5.0
well done
DENNIS JAMIESON | Overall Experience- Rating:
- 1.0
Call me to find out how embarassing your company treated me since I picked up that old faulty transmission truck and that mystery storage unit that nobody could help me find.
Adriano Attinello | First Impressions- Rating:
- 4.0
Down side was it was either always very busy or they’re not staffed properly expect to wait My original booking was done online. I booked drive up a locker, got on site to be told none available
MICHELLE PALMER | Overall Experience- Rating:
- 5.0
would use again, if needed thanks
BRUCE SURMAN | Overall Experience- Rating:
- 5.0
This facility was always immaculate, & junk left by some renters was quickly removed. All questions were answered completely and with care. Wish we could move this facility and staff with us
RON KIDD | Overall Experience- Rating:
- 2.0
Poor customer service and long wait times. One last was very rude yelling at her staff
natasha ally | First Impressions- Rating:
- 1.0
worst experience ever, no one i know will use uhaul.
Jordan Miller | Overall Experience- Rating:
- 5.0
The lady who helped me was terrific. Made the moving experience much better.
Daljit Toor | First Impressions- Rating:
- 5.0
Very nice
ronald leung | Overall Experience- Rating:
- 5.0
Nice employees
julburt racadag | Overall Experience- Rating:
- 4.0
Overall above average but a negative. Found mouse droppings upon moving out. GM did what she could to resolve issue, she was helpful. But, damage already done to no fault of their own.
VALERIE MITCHELL | Overall Experience- Rating:
- 5.0
No complaints. Barely ever came to check on unit or add/remove items from unit but building can be accessed still when office closed which is nice.
NATASHA DOMINGO | Overall Experience- Rating:
- 5.0
411 Main St N, Brampton, ON L6X 1N7 STAFF MEMBERS - NOT ACCOMMODATING, NOT FRIENDLY: 152 East Dr, Brampton, ON, L6T1C1 STAFF MEMBERS - VERY HIGHLY ACCOMMODATING, EXTREMELY FRIENDLY
sylvie lessard | Overall Experience- Rating:
- 5.0
Great customer service the person was knowledgeable and fast friendly service
Jeeta Phagoo | Reservation- Rating:
- 5.0
It was my first experience to use storage.I must say my experience was an excellent one in every way.I will recommend your services to others. Thank you . CG
cynthia grenyion | Overall Experience- Rating:
- 5.0
Had a unit for almost 2 years .. the staff were always friendly and facility was always clean. I loved the new bay doors! I was able to pull my truck in. Way easier to load. Thanks again uhaul
Christina gallant | Overall Experience- Rating:
- 3.0
Please be careful n make sure u get a end receipt because if not they tried to get me on extra month on both storage container I had sent me a bill almost 400 n i had emptied them 3 days early .
Al Carriere | Overall Experience- Rating:
- 4.0
Only had 1 issue, was previously advised that a fee would be waived if I signed up for automatic payment. It wasn't done and the manager never got back to me per my call so I cancelled it.
ROWAN JUNIUS | Overall Experience- Rating:
- 1.0
The girl who set up my account was very rude and disrespectful.
Architkumar Shah | Reservation- Rating:
- 4.0
It was busy but didn't have wait long storage area was clean and tidy.
Craig Winton | Reservation- Rating:
- 5.0
The two young ladies who helped me where wonderful. So nice and sweet. Very professional.
Arely Ayala Dugre | Reservation- Rating:
- 5.0
The staff at this location were fantastic!
FURELLA GUTTA | Overall Experience- Rating:
- 1.0
I was much clear to order a certain storage with an specific details with the size the reason I need it for. And what I store on it unfortunately I got a box smaller than my Bathroom .
SIHAM HASSAN ELBAID | Overall Experience- Rating:
- 1.0
the original check in wax terrible. over charged....gave wrong storage unit and rented truck for 1 hour which almost cost me 2 daus after 6 hours
SHAUNA HICKEY | Reservation- Rating:
- 4.0
satisfied with the facility and staff thank you
RAYMOND NORTH | Overall Experience- Rating:
- 5.0
Great experience
ANNETTE FRANCIS | Overall Experience- Rating:
- 5.0
Happy to have used their services Very easy!
Andre Wright | Overall Experience- Rating:
- 5.0
Would definitely recommend this storage to friends
MARIE-CATHERINE EVENO | Overall Experience- Rating:
- 5.0
Thanks.
JOAN DELAAT | Overall Experience- Rating:
- 1.0
Aaq
jawaher alghamdi | Overall Experience- Rating:
- 5.0
I have had a few problems but always the staff was able to resolve things. You need local customer service answering the phones when the stores does not pick up it may improve customer relations
SAMUEL JOHNSON | Overall Experience- Rating:
- 5.0
Everything was great quick.
MANDEEP ASSI | Reservation- Rating:
- 4.0
it was a great experience and i would recommend this facility to anyone. Michael
MICHAEL WOELFLE | Overall Experience- Rating:
- 5.0
Everyone was friendly. Great service.
Leigh Wright | Reservation- Rating:
- 1.0
I rented a truck on top of renting a unit, I left ear pods in the truck, called NUMEROUS times, could NEVER reach the actual facility, the owner ASHLEY never called me back!! AWEFUL service!!!!
Elia Lopez | Overall Experience- Rating:
- 5.0
Girl that helped me wa great The was kind and very helpful, wish I had her name for you
Andre Wright | Reservation- Rating:
- 1.0
Everything that was told to me when I had made my booking were lies. So I went the day before my move to check out my storage, but their was none n when u did have it it was the wrong size
Rosie Sasso | Reservation- Rating:
- 1.0
V. Worst service on phone taking booking and confirming wrong booking and 90% customers service & booking officers are rude & cut the phone between booking. I have wasted 7 hours & 13 calls. Worsted
TIME TO TIME | Reservation- Rating:
- 1.0
I was incorrectly billed for the year that I was using storage. staff was rude and always promised a manager would call me but never did. I paid the higher price and never got my money back.
Deandra Patterson | Overall Experience- Rating:
- 2.0
Uboxes arrived late x2 forcing us to pay extra fees with our condominium despite a 4hr window for uhaul to deliver. Delivery charge in quote not honoured on delivery of uboxes when prices increased
Helen Efthimiadis | Overall Experience- Rating:
- 4.0
They should try and go beyond their dutycall
Elizabeth Awua | Overall Experience- Rating:
- 1.0
I phoned 4 times over 8 days to have my box removed. I was left on hold for 22 min, 20min and 15 min other two times. No staff apologies. I contacted both main uhaul# and box #. Terrible.
Anita Parhar | Overall Experience- Rating:
- 4.0
It would be helpful to have more counter personnel first thing in the morning to take care of the opening line-up.
shalesa charron | Overall Experience- Rating:
- 5.0
Very clean and secure.
chesley gates | Overall Experience- Rating:
- 5.0
Can’t believe they only charged me for the uboxes we used. I will be recommending this service to everyone I know. 10 stars for not ripping off customers!!!
AARON MARTIN | Overall Experience- Rating:
- 5.0
everything was ok
doug pocock | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Trucks for Sale
We have the largest selection in the industry!