I was cheated with my gas mileage
SHARAE SMITHCustomer Reviews for U-Haul Moving & Storage of Bexley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at this time
Dorthy BryantVery helpful in aiding me in getting second locker close to my first one added to my account.
Anton Stocker | First ImpressionsKeep the associate on staff that assisted me on staff!! He is always courteous and knowledgeable.
latoya simsI think if you move out early the rate should be prorated and not be charged the whole month
Deborah Bohanan | Overall ExperienceThe truck was disgustingly dirty and now all my furniture is dirty. The contract was different than what the person behind the counter was saying. The truck guaranteed to us wasn’t ready so we had to wait and drive to another location.
Sarah McCoyWe were given a truck that was known to turn off/stall at lights. We had it turn off at a red light and would not turn on for 10 minutes. When we returned it they acknowledged that it was a known issue.
Michael BraunThere is nothing. Staff was very professional, courteous, friendly, and efficient! ×××××!!!!
Lisa StringerI only gave it an average because of the manager that work there. Her attitude is absolutely terrible!!! The facility would be great(excellent) if no one had to deal with her. Other than that, her attitude brings the guilty down.
Katrina Battle | Overall ExperienceThe manager there is rude and some of the staff as well
BRIAN CUNNINGHAM | Overall ExperienceI rented a 26” truck I did the instruction as I was told from the mobile pick up. I left with the truck got to my home & once my movers arrived they went to load my couch onto the truck. They came to me told me the back of the truck smelled like a dog kennel when i immediately called U-Haul & spoke with the representative and advised them I was bringing the truck back. They did offer a replacement but at the time in order to get the full potential of my movers & money I had to move them to the next day which is when I planned on getting another U-Haul. I was informed they couldn’t refund me my money & I would need to speak to the manager. When I spoke with the manager she advised me that she could only refund me $20. I wasn’t even in possession of the truck for more than 2 hours. This was very unprofessional I don’t mind paying for the gas & mileage however to charge me for the truck rental & the protection is ridiculous! Especially seeing that today I wanted to come back & utilize your services. However I’ll move to the next company terrible business
Demario MartinCheck out and check back in went very well. Staff was very helpful. I have used them before and would use them again.
Mark KleinEvery other day doors does not work for loading
Katrina Dickerson | Overall ExperienceEasy pick up. Friendly employees.
Patricia TisbyEasy inand out. My stuff wasn’t stolen so we’re good. 10/10 would recommend. The staff were very accommodating and helpful
Ibtihal Hussein | Overall ExperienceI was very upset the big load doors were not working. I had to struggle to move items in the side door.
Katrina Dickerson | First ImpressionsIncredibly courteous and help staff at pickup and drop off. Will definitely be back and refer others. Thank you!
marcus leckThe young woman that took care of me was very helpful, nice and professional.
ken jenkinsThe truck was in great condition, and we had no issues. The pick-up process was easy in terms of booking online, but the women working the front desk made the experience less enjoyable. I was greeted rudely and talked over and down to throughout the key exchange - only one woman was helpful and personable during the process. I was the only customer in the store, and I felt uncomfortable the entire time. I wouldn't come back due to their rudeness.
Jeffrey LoweCustomer service was awesome, very good service and will definitely return to rent again !
Dayshawna HollandBest van / truck I’ve ever rented! Staff was so helpful and efficient. Great experience!
WENDY STEVENSMake sure tires are in good condition for cross country travel
Jeffrey RadeyVery good location, staff and cleanliness of facility. Felt very safe and secure using this business.
CHAD MAZE | Overall ExperienceWhen I got the U-Haul it barely wanted to start then when I took it home and parked it for 30 mins its battery died and I had to call roadside assistance!! They sent out a man with a jump pack and he jump started it and said okay your good to go outta town now!! No one in their right mind would take that outta town so I returned it back to the store they switched me with what I thought was a better one but once I took it on the highway headed to my destination I notice the alignment was off with the truck and was hard to control then after putting $80 in gas in and returning the truck they charged me an extra $27 for gas and I filled exactly where they told me but the app submittting the picture!! I am a very unsatisfied customer
Lisa LegrandeThe Alarm would go off for no reason and bust my eardrums. Not good. You guys charge for not having a secured lock, even though U-Haul is covered legally through the lease agreement for stolen property. That’s over extending your hand and taking money away from people and it’s wrong and you need to stop. I think notifications are fine but don’t violate renters rights to leave it unlocked. The White guy at the Bexely location in Columbus, Ohio is a phenomenal employee and I’d love to see him get a raise. He was polite, explained things thoroughly and even helped me when he could have otherwise penalized me. He was a charm and the best part of my experience with U-Haul. Reward him please
Hannibal Tate | Overall ExperienceThe location was efficient, friendly and helpful unlike the Main Street & Barnett location. I would highlly recommend this location
Cullen DanielGreat service
Darius GatesClearer signage as to where the entrances to the storage facility are all I can think of. Otherwise, a clean, well kept location!
Leonaldo LoftusThe employee was great but the automated process sort of got in the way of us all doing what we need to do. My initial reservation was cancelled without notification or explanation. The text I got from uHaul were deleted from my inbox without my permission, and no explanatiin given for that either. Also, I was given a wrong unit. Good thing I didn't move all my stuff in before I noticed, because I have a lot and that could have taken awhile. I had to present ID in person since the access codes i was given didnt work so, I had to go all the way back home to retrieve that, and then return and display.
Michael Bush | Online Move InThank you Mrs. Peterson!
Babak DjourabchiUnprofessional staff mocked me for having difficulty with a sticking door that was clearly malfunctioning. I got my money back before ever moving anything in. Will never use Uhaul again.
Mathew Nickel | Overall ExperienceThe gas gauge/needle was fluctuating. I pointed this out to the manager of the store before leaving the premises with the truck. The manager failed to document the issue at that time. The manager also failed to resolve this issue in a fair manner even after I sent photos to U-Haul showing evidence of the problematic gas gauge.
MELODY CASTILEI had a hellish experience with Uhaul that didn't necessarily have to do with the location. My problem was with the fact that I was notified less than 24 hours before my pickup that I would no longer be picking up my truck at the Uhaul location near my house but instead I needed to go across the city of Chicago to get my vehicle mere hours before my movers were slated to show up. It was a huge inconvenience that added unwanted stress to my move. A few days prior, I went into the location near me (4055 N Broadway) and they assured me that the truck would be ready for me. Not only was I informed that the location was moved less than 24 hours prior, but none of the materials (dolly, moving pads) I ordered were in the truck. So, I had to go and pick up the truck and then go to the original location that the truck was supposed to be and try to convince them to give me the dolly and pads. It was a real stressful mess and Uhaul customer service was not helpful. Given the hoops I had to jump through the day before and the day of my move, I would never recommend anyone ever using Uhaul. In fact, I will proactively tell people who are about to move to never use Uhaul.
Matthew PosnerGood
Saad JawadEasy to get to off of the highway, friendly staff, very efficient, well stocked, half of the price of Home Depot, convenient hours. Could not be a better experience!
Jerry EisnerNothing at all you all were perfect
emmanuel paragiosContinue the good services rendered to Customers 👍👍
George KorantengEngine light was on the whole time. Acceleration was punchy. It felt like it needed to be serviced.
Taryn TerwilligerThank you for that you do!
Lennie Smallwood | Online Move InFriendly , and courteous.
Barbara RaberCheck the trailer out. As I finished checking in another person attempted to park their trailer next to mine and hit mine. Their spotter was busy talking on the phone not helping the driver park, I had to yell over to them they were backing into a parked trailer. I left as they drove around the building again...
George PavlikThe staff was super helpful when I needed to change trucks ( needed a bigger size) they accommodated super easily and they were very helpful.
Katerina FullerN/A
monica garnett | First ImpressionsDisappointed that several workers would lock large loading and unloading doors before the posted time. This happened to me on at least 2 occasions. Also, there’s no refund for moving out before billing for next month. But obviously the storage can be rented out. Seems like your getting paid twice that way. And screwing the move out early customer by not offering a partial month refund!
jamaal shabazz | Overall ExperienceThe service representative at this location is very good at her job.
Phillip SayersThe associate that help with absolutely wonderful, very informative.. truly appreciate the wonderful service
Robert DuncanThey are the best I haul moving and storage I’ve ever been to ! The staff was excellent with great customer service . I give them a 10 !!!!
RACHEL REIDGood friendly people.
Willis LathonI didn’t like that my storage unit has a pole in there which takes away from my space.
Adrenna Wade | First ImpressionsA+ Service Competitive rates
A ROBERT HUTCHINSThere was a padlock on the gate. We were not given a key. We were an hour away and had to find someone to cut it off. The side mirrors moved around while driving. There was trash in the door pocket.
Susan GeierI think a prorated amount should be something this company and customers could truly use
Candyce Johnson | Overall ExperienceWhen I dropped the truck off took the man forever. To come to check me in. Could not and would not give me a final total. Truck chk engine light came on.
Janice ThurmanEasy
Chynna Caldwell | Overall ExperienceUnprofessional Staff /Representatives. At rental pick up,.. the representative was more concerned with showing off her birthday manicure to her peers instead of attending to the customer in front of her. At rental drop off, I sat outside, in excess of 10 minutes in the rental, under the green tarp,.waiting for someone to come out and check the rental in (as instructed) and no one came out. I went inside and a young man was head down texting,.. & didn't even know I had came inside. I explained that I had been waiting 10 mins for someone to come out and check my rental back in,..and he directed me to leave the keys in the Dropbox (even though they weren't scheduled to close for another 4 hours) and that I would get my receipt in about 24 hours - Really?? He then put his head back down,.. and proceeded to text on his phone...
Yvette Nacestaff very helpful!! good service!!
MARY CONNOR | First ImpressionsDefinitely will use in future and highly recommend to others!
Karen WeberI have always had a great experience with the workers here. We use a van/truck monthly and they have always met our needs. Keep up the good work.
Michael BradleyThe online phone pickup didn’t work I couldn’t get a single in the parking lot to start the pickup.
Calvin KirklandThey were busy. The guy behind the counter taking way to much about personal which made things slow. The guy checking in truck was nice and polite.
barbara millerAll of the staff was very nice and informative. I believe her name was Jay that checked me out and she was lovely, and unbelievably nice. Whoever is her supervisor, give her a bump in raise!
Matthew FullertonWe rented storage space at this facility for the summer (which was great) and a truck for moving from the storage space into an apartment. The people working at this location were very friendly and helpful, and the storage facility and truck were very clean. We also hired moving help on the UHaul website, and that worked out great too!
Ray KemererLocation! Location! Location!
STEVE GIBSONThe staff was very friendly. It made a move that is usually a pain very smooth!
DENISE MORGAN | Overall ExperienceWe will choose this U-Haul storage facility over others because of the friendly management team and the clean, well lit facility. Thank you again for keeping our belongings safe until we needed them again for the school year.
Amy Rothenfeld | Overall ExperienceThe lady behind the counter was very kind and courteous she knew what she was doing
Jerry MorganI really appreciated the staff and especially the manager (Adessa, I believe). They were very helpful and made my moving experience easy and carefree.
JOSEPH GRANT | First ImpressionsQuick service when checking in. No delay and out the door in under 5 min. Staff checking me in was polite and accommodating.
Justin Coleman“J” the after hours worker was so helpful and polite.
David Blankenship | First ImpressionsI wish the automatic door wasn’t broken but other than that this is a great store
Dave Becker | Overall ExperienceI’m not happy with manager she is bad attitude and she decided to take out credit earlier I don’t like I decided to move out period
TYRONE HOLIFIELD | Overall ExperienceI have no complaints, the facility & staff were fantastic. My only suggestion is, the longer your property is in storage after the first year your cost should go up half the normal increase. It should do that as long as it is in storage. That would not only increase customer volume but clients would feel more comfortable about leaving it in there longer.
Michael White | Overall ExperienceHome girl was absolutely AMAZING!! She was very accommodating and hilarious! She made my checkout fun, but was professional and quick. She explained everything thoroughly and got us out of there so we could clear out my storage unit quickly. I would recommend Uhaul on Alum Creek to everyone!
Onesha Croom | Overall ExperienceWitnessed unprofessional handling of a separate, irate customer at your Alum Creek service desk on afternoon of June 2nd, 2023. We proceeded with completing my reservation, but I was uneasy about the incident since occurrence. Decent operation and great location, actually! Just hope what I saw is not a common scene there; kind of why I found it worthy of addressing here.
Mikayla Burton | Overall Experiencegood service
THELMA Berger | Overall ExperienceWhen I signed up, I made a reservation for a 10x10 unit and had a confirmation email and everything. When I arrived a week later to move my stuff in, they told me they didn’t have any large units and never actually reserved one for me. I had to figure out where to put half my stuff that day as they could only offer me a 5x6. I asked if they could notify me when a larger unit became available and they said they would- they never did. I checked in with them the next 3 times I went, asking to be notified and they never did reach out so I was with a 5x6 the whole time I was there. The elevators have also been out of order multiple times I needed to get stuff from my unit, which is so incredibly frustrating. The lack of follow through from employees is what annoyed me the most.
Jessica Jones | Overall ExperienceI have to question the customer service training of the Manager, Adeshia Petersen. Upon removal of the items from my unit, the movers inadvertently took away one of the moving carts in their truck. The Manager called me and basically said that they had stolen the cart. I don't know who she usually deals with, but the assumption of theft from the get go is not "a best practice" from a customer serice perspective and is not acceptable in my books. I contacted the movers - who had already realized their oversight - and they returned the cart. When I called to update the situation to the Manager, she wouldn't take my call and instead communicated with me through one of her staffers. Not very professional in my opinion. She would not apologize for the accusation of theft and then a few days later, a charge for $75 was applied to my CC on file. This is NOT OK! I spoke to staff in person when I cleared the unit and they would not remove the charge and told me to "call Corporate". I have been a UHaul customer for close to 10 years in multiple locations - including Canada and have never had the rude and offensive treatment I experienced with Ms. Petersen. I would be glad to speak with someone about this should you need any more information. At this point, I cannot recommend this particular location to others and that is unfortunate.
Stephanie Foley | Overall ExperienceKatherine B. was particularly helpful, informative, and reassuring in the intake process. She deserves a raise for the effort she puts in.
Mary Connor | First ImpressionsI think you need to forget about the alarm system as it is. It’s constantly going off because no one can figure out checking in and out. I feel like I suffered hearing loss over the 4 years there.
Leslie Fowler | Overall ExperienceThe ladies working were helpful, kind and had a great sense of humor!
Adriane Hensley | First ImpressionsThe service was good U-Haul employees was good to me and they looked out clean place to put your furniture in
Frederick Edwards | Overall ExperienceJay (the associate who wears a hat) and Justin were immensely helpful. I was moving out of my unit and they made the process stress-free. They were kind and knowledgeable. They answered all my questions.
Rayne Watson-Dennis | Overall ExperienceThe U-Haul storage at Alum Creek was great. It was very clean and well maintained. The staff was always friendly and very helpful. I recommend this location to all that ask. Thank you for the excellent service that you provide. Maria and Bob B
ROBERT BATES | Overall ExperienceA dumpster and a trash can at the entry would be nice for any items when moving in or when needed.
michael foley | First ImpressionsGreat service indeed
Antonio Berry | First ImpressionsKatrina helped me move out of my units and she was so helpful and kind. I had a great experience overall, but working with her made it even better.
Kathryn FreitasSeitz | Overall ExperienceThis was my second time since 2020 that I stored my things at this facility this time wasn’t as long but still a good experience overall!!!
TAMONICA GATHER | Overall ExperienceDont remember her name, but the associate with the box braids ( she did herself) was really helpful! We had all our questions answered. Thank you
CREE PIPPEN | First ImpressionsThe doors to enter the building slide apart. There is a garage door where you can back in the building if you need due to weather. However with all this space you still have to go through a normal size Door entrance to get to unit. I think that's such a design flaw. Loaded carts outside and got to door and had to unload to get through door then load again.
Roy Snowden | First ImpressionsI has used this Uhaul location for 5 years and have receded nothing but excellent service they have become family and Management (Alesha Peterson-Barcus)is the greatest Justin and Trina) have be most helpful with anything I need
kellyn Mccall | First ImpressionsThe staff was very nice and helpful.
ROBERT GOOCH | Overall ExperienceThe service was friendly and very helpful.
Gina Massey | First ImpressionsStaff was phenomenal.
Justin Hennig | Overall ExperienceMy unit door never got fixed. You could only use the main door (standard size) after hours.
SIOBHAN robertson | Overall ExperienceGood service
Bertin ngueguim | First ImpressionsThanks 😊
Andrew Scott | Overall ExperienceThe manager Adesha gave exceptional service, very professional, the location is very convenient, the inside was always clean, and i had easy access getting my items in and out of storage.
TeShena Ackerman | Overall ExperienceI was very pleased with my experience with this storage facility. It was clean and I was very impressed with the security. I was comfortable any and every time I was there. I have recommended it and will continue to do so. Thank you!
Vanessa Brogsdale | Overall ExperienceI think the facility is top notch. I would not do anything but climate controlled. The indoor facility also cuts down on dust which is a plus. The led lighting is excellent. It was super convenient. I moved into a smaller unit in the same facility.
Leslie Fowler | Overall ExperienceThe female staff was very rude to the moving company that moved my things into the storage. They also made the doors stay closed which slowed the movers down alot.
Sue ellen blasingame | First Impressionsvery clean ,furniture did not smell, very well kept
BERNICE LEE | Overall ExperienceAlways very good service
THELMA Berger | First ImpressionsThe woman who helped me was super nice and friendly.
david barnes | Overall ExperienceThe cost for a unit is expensive.
ROBERT HUBBARD | Overall ExperienceWe tried to get in after hours one time and the doors would not open. An alarm was sounding. Called manager 3 times and no response back. We finally got in a door on the opposite side of where are things were. Made it more difficult to get our stuff out.
Tricia Hauserman | Overall ExperienceKatrina was excellent - super nice and helpful. However, when I reserved online it accepted my truck rental for the 1st month free and then when i went in i was told it didn't count and had to pay.
MICHELLE BLACKSTONE | First ImpressionsThe gal who helped me was outstanding!
luke strand | First ImpressionsThe staff went above and beyond to help us! I will definately use this facility and their trucks again.
debbie stephenson | First ImpressionsEveryone working when we checked in was very friendly and knowledgeable.
Margaret Hopple | First Impressionsgreat service
ROBERT BATES | First ImpressionsThat staff is absolutely amazing and was so helpful moving in and out of the unit.
Gladys Thomas | Overall ExperienceI rented a 10x 10 and when I showed up they didn’t have the unit size I needed. Thankfully a 5x10 was available and will work for my needs however this is a major inconvenience as I now have to go back and move all my stuff again when a larger unit is available. I am extremely unhappy about this and now considering just moving out my stuff completely, horrible first experience
Jessica Jones | First ImpressionsGreat service and friendly!!
KEITH HABERMAN | Overall ExperienceI liked everything about renting a storage unit here except the fact that you don't pro rate your services for months that aren't fully used.
Starla Starks | Overall ExperienceThis is one of the cleanest, most well kept facilities I've used! The price is amazing for the size of the unit I received! I am very happy that I chose this company. It's security is very legitimate also!!
Robyn Mayville | First ImpressionsAll the locations need to be just like the Bexley location
TIMMEKKA WILSON | First ImpressionsThank you for great customer service.
BRENDA WALKER | Overall ExperienceI'm waiting for an adjustment on the truck rental. It didn't come out to the estimate rate.
JERETTA FAIN | First ImpressionsKatrina was very friendly and helpful!!!! Katrina showed us how to enter the storage unit building and walked us to the storage unit we rented. I would highly recommend this U-Haul stoage location!!!!
KEITH HABERMAN | First ImpressionsSuper clean, and very friendly and knowledgeable staff. Very patient with me explaining the ins and out.
Bruce Hutson | First ImpressionsManager is very rude and not worth dealing with.
Lisa Workman | Overall ExperienceThank you for everything we even have a U-Haul unit
Nora Chandler | First ImpressionsThe gentleman were kind and helpful and professional
Michelle Davidson | First ImpressionsEmployees who helped me we’re really pleasant and efficient.
Rahsaanica Howell | First ImpressionsI was well pleased with the stuff & storage
Jeffrey Clark | First ImpressionsMrs. Barcus- General Manager was “extremely” helpful, very knowledgeable about the facility, provided fast service, and helped me find the space I was looking for. She took the time to help me with the whole process, explained / showed me how to access the facility, and made it easier for me to located the unit. The staff are SUPER friendly. I would highly recommend others to use this facility!!! 😊
SHEREE ROGERS | First ImpressionsThe facility is clean and well lit as well as easy to get in and out of.
MORGAN STINSON | First ImpressionsI like your Uhaul storage facilities, it's cleared and cleaned with electricity. I move-in on Friday, March 4, 2022, my move-in experience was very fantastic. I observed the facility unique, and accommodating. James
JAMES MCGILL | First ImpressionsThe crew on 1100 Alum Creek Dr. was really helpful and professional I'm at peace and don't have to worry about my belongings on Alum Creek due to the staff there being helpful to me Thank you
April Tate | Overall ExperienceYou can never get anyone in the office on the phone.
Chrystal Brooks | Overall ExperienceAbout 10 am After getting to my already ready to move in storage. I noticed that the gate which should have been open to me was not. No one was answering the “24hr security line’! Once was able to talk to someone I waited on hold for 50 mins to talk to a store that wasn’t even open yet. Even though the phone rep told me the office hours and said they should be in there. 12pm is when the office opened. I had to lug an entire ‘15 truck through a door entrance. Totally unacceptable
Ashlei McDowell | Online Move InGreat unit and the manager was super friendly and helpful.
Kelsey Williams | Overall ExperienceThe price structure of access hours were a bit of an unpleasant surprise at the time of confirmation, but everything else went very smooth. Thank you.
Phillip Cook | First ImpressionsI was quoted at $100 per month and it was over that. Also there is no pro-ration. I didn’t need an entire month of the storage unit but was required to pay for it regardless. Does not seem like a policy that’s in place with the customer in mind.
jourdan wickliffe | Overall ExperienceThis place was very clean, well organized, and the staff were very helpful.
Virginia Black | Overall ExperienceThank you for the great service will rent again
RICKEY CLARK | Overall ExperienceGreat customer service
Candice Thompson | Overall ExperienceSafe and good place to move in and out stuff
Christopher Ramirez | Overall Experienceexcellent experience and would definitely recommend this facility to friends and family
Tracy Ediger | Overall ExperienceVery good service. Clean unit. Very professional experience.
Lindsey Williams | Overall ExperienceThe place is infested with roaches
alphonso jennings | Overall ExperienceWith the security system provided, I expected 24 hour access.
Jeff Eshelman | First Impressionsfor now I will give Above Average because I still have my stuff in storage we will see after I pick up thanks
Mamoudou Kourouma | First ImpressionsWasn’t told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.
Holly Eastep | First Impressionsstaff was very accommodating
Gregg Wolf | First ImpressionsGreat customer service
Lorraine Wharton | First ImpressionsI was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.
Allison Leonard | First ImpressionsSo far great from start to finish everyone was very nice and helpful
Erica Houston | Online Move InMy reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn’t have this problem when I moved my things into this storage and I shouldn’t be dealing with this in my new home. I’m sorry but I will never use this place again.
jannifer dukes | Overall ExperienceMy belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.
Stephanie Thompson | Overall ExperienceBeing in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.
Krisha Frazier | First ImpressionsExcellent work staff helped us a lot. Unfortunately, your guidelines for the cell phone mandated, was unhelpful for us as we do not own one. Some other alternative for people who don't own cell phones needs to get established within the procedures for renting storage units and vehicles. Thanks, Philip
Philip Cordell | Overall ExperienceGood and clean but a little expensive
eun jang | Overall ExperienceGot stuck in elevator and on 3rd floor several times while moving in. Upon moving out finding items that are damaged from leak in ceiling. You cannot get ahold of office staff to save your life. When you do finally The office staff has a tendency of being very rude. I would not recommend using this location.
Joseph Geiniman | Overall ExperienceI was promised a free unit when I booked the truck, and instead when I arrived, I was told that the manager had made the decision to change the policy. As a result, I was told I had to pay for the unit, which is a charge I hadn't budgeted for. I was especially disappointed because I had booked the truck and expected that deal before the manager had decided to discontinue that deal, which should, in my mind, make me more than eligible for the deal. Overall, I was very disappointed with my experience at this location, and I won't be using it in the future. Hopefully another storage provider can save me some money or honor the commitments they make to their customers.
Joseph Ripepi | Overall ExperienceVery nice facility. Only problem was until had pipes and duct work so didn't get full size unit as advertised. First unit had tight turn and also not quite full size. Switched and second was was worse the pipes/duct, but settled due to convenience to door and straight entrance.
David Kump | Overall ExperienceThis is the worst facility I have ever used! There is no 24 hour access unless you pay extra. I was supposed to get a free lock, which I did not get. When they close the office at 7pm, they also lock the double doors. So if you need to move after that you have to take all your furniture through a door barely big enough for one person. There are not enough carts, and only one elevator and you cannot use the stairs! It took hours to move in because there were multiple families there all trying to use one door and one elevator. And if you are not done by 10pm, you can't get in. And if too many people overload the elevator, it stops working. The staff is racist and rude. This facility is way to expensive for the amount of inconvenience involved. I will never rent from them again!
Sharon Simpson | Overall ExperienceOpening up my boxes i found bugs i didn’t move into the storage with
Ashley Hartfield | Overall ExperienceHello, Your company needs to update policies and standards in working with customers who do not own a cell phone. Please make sure to recognize also that some people live together and use the same phone. We were repeatedly asked for a cell phone number, we didn't have one with us nor do I own one. My partner did happen to be there and needed after several times reminded the store associates that we are partners and share the same phone number land line and his cell phone number. There are options for people. You need to make those options. I don't think I'll be doing business with U-Haul in the future when I can go to other stores that do offer trucks, vans and storage units without a big dramatic hassle. We were the first of two customers present. We didn't get tended to until two hours later because we were asked to stand aside while the associates waited on others. This was not fair at all.
Philip Cordell | First ImpressionsU-Haul Bexley I’ve never been so impressed, absolutely best storage area I have ever seen! Clean and convenient. The staff are exceptional friendly and very helpful! Deborah
DEBORAH DENT | Overall ExperienceStaff was nice and helpful. When I made reservation, I was supposed to get first month free but it did not show up at check-in. Unit was nice but door wasn't directly to hallway and there was a tight turn to get in. Requested another unit so I could move items straight in. That unit had a large pipe on right side and duct work dropping about 4 feet down on the other side. We managed to fit our items in but took much effort to fit it. First unit also had obstruction for about 6 inches. If I reserve 5x10x8, it should be 5x10x8. These problems weren't a problem with the staff and they were helpful and accomodating, but the facility should have been designed better.
David Kump | First ImpressionsEfficient and friendly staff!
Rebecca Doogan | First ImpressionsI give it a below average rating because I found the general manager at the Bexley location to be difficult to work with. I highly recommend she go through some form of customer service training in the near future. Her staff was great to work with and the facility was great. Very clean and convenient. I would also look into the elevator. I had a few near scares on it a few times. I hope this is helpful. I will be giving a google review as well.
collin white | Overall ExperienceThe instructions for how to check in so as to disarm the alarm and how to access the storage unit were vague which resulted in us having to go into the building to ask questions twice, pulling up to the incorrect doors and accidentally setting the alarm off twice, which was stressful.
Wendy Oleary | Online Move InThe elevator got stuck and I had no way to the third floor and no solutions for my big items to be kept
ELIZABETH OWENS | First ImpressionsExcellent storage space and service! I had no trouble with anything at all!
Soumya Sankar | Overall ExperienceThe only issue with the facility is the elevator, it is not a freight and small. When moving larger items to 2-3rd floor units, it's challenging because of elevator size. Manager,Ms Adesha, is wonderful. If future storage is needed, I will choose this specific location.
REGINA DUDLEY | Overall ExperienceJustin was really nice and so was a young lady named Chaunsay I probably didn’t spell it right but both of them gave great service
Amelia Fain | First ImpressionsThey need to check for leaks in the truck I had water damage to a lot of my items that’s cost me a lot of money that I can’t get back
Kenyatha Green | First ImpressionsI am supposed to have access until 10pm. I thought it was FULL access. It is not! We had to move in a uhauk trailer and 2 truck loads of stuff through a tiny single person door because the double doors and garage close when the office closes. And it was raining!!! If I did not already have a full unit I would take my stuff somewhere else. And the after hours help phone number goes to the main office voice mail. It is totally useless.
Sharon Simpson | Online Move InA more accessible elevator is needed to facilitate the larger dollies.
Dorothy Thigpen | First ImpressionsI was told it was 24 hr full access but the big, sliding doors were not accessible in the evenings. This is something that should be mentioned when getting the storage unit. My bike got stolen. My storage unit was already locked and reserved for someone else before I even finalized canceling my unit. What if I still needed access to it? I had it for the month. Luckily I did not but, would have been a very messy situation if I still needed it for the next week or so.
Ashley Fecher | Overall ExperienceElevator was broke
Sharron Felder | Overall ExperienceGreat experience!!!! wonderful and friendly team!! easy access to truck, storage unit and overall experience was amazing thank you!!
SHERAIEL ECHOLS | Overall ExperienceFriendly employee who answered all my questions Her name was Chaunsay
Kelsey Williams | First ImpressionsI have never had a problem with staff the manger is on point treat customer the way you want to be treat patient , kind considered and will work with you according to your needs I am a. faith consumer I pay my bill before my bill is due so I like this u-haul being in the neighborhood.
gloria burke | First ImpressionsHelpful and courteous.
joseph feldkamp | First ImpressionsThe young lady that originally helped me on day one was kind and helpful. However, after realizing the unit would not work for me I called immediately to cancel the unit and spoke to a gentleman who said he would be able to take care of that. I got a call a couple weeks later asking if I had moved into the unit and I let them know that this was cancelled a few weeks ago. This concerned me that I was charged for time I wasn't using but as of now I am not seeing any charges so luckily we should be good. Hopefully the office can stay organized in the future though so this does not happen. In terms of the unit, I am not sure why a unit is on the third floor without a freight elevator. We were not going to be able to fit some of our items in that tiny elevator and on top of that it would be a very inefficient way to move. We chose another unit that was more convenient for our needs.
ALEXANDER GERBIC | Overall ExperienceI went after hours (while still open to those with units around 8pm) and the directions were not clear. No idea I had to check into an initial box then each time going in. I also didn't know we could only use the main entrance after hours.
Lillian Thomakos | Online Move InAdesha the owner was very helpful in making sure I selected the right size storage & explaining everything I needed to know.
EMMALEA COLLINS | First ImpressionsBooth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleased
Neal Stephens | First ImpressionsEveryone was so nice and helpful. If I need a storage unit again, I would recommend this one
Dawn Mcallister | Overall ExperienceDidn’t have one problem. Was affordable and easy to access.
Janay Burley | Overall ExperienceI would never rent from this location again with those ladies that work there.
Emily Devora | First ImpressionsThe facility was well maintain and staff was very helpful, nice, and knowledgeable also management was nice as well and right on point. Thanks for providing me storage when I was in need.
Fredricka Reed | Overall ExperienceVery pleased with the facility and the employees, Will be happy to return if needed.
John Dewar | First Impressions🙏🙏💪💪😘
DONETTA RIGSBEE | First ImpressionsJustin provided service I don't see a lot anymore. What a great asset he is to that store and the other young man that was working the store yesterday was also extremely helpful and knew how to provide service and answer customer's questions right away. You're lucky to have both of those young men on your team there. As a business man that's hired many workers over my career, I see valuable assets to your company in them. Thanks again.
DAVID CROCKER | First ImpressionsThis storage place has given me so much trouble I bought a cabin just so I didn’t have to waste another dime. Always changing the rate, hidden charges, people breaking into units, opening my unit to put a rat trap and bug control without my permission. Terrible terrible service. Would never recommend.
charity justman | Overall ExperienceThe staff at this location were veryhelpful and professional.
lenora lewis | Overall ExperienceYour GM at the Bexley location was incredibly professional and helpful. Her experience was obvious, and she is the reason I’ll rent here again!
Laralyn Dearing | First ImpressionsManager female black discourtous,rude ,arrogant,egotistical,no professional work ethic an encouraging the same behavior to her staff, other than that the experience was fine💀
SAMUEL FENTRESS | Overall ExperienceThe only staff person that I had a bad experience with was the manager. She was rude when I contacted her due to my inability to get into the facility. Her condescending attitude would prevent me from ever using or recommending Bexley’s storage facility.
Anita Allison | Overall ExperienceThe manager there was really rude in some of the employees are not always helpful however towards the end when I was moving my stuff out it seemed I had a better experience than when I first move my stuff in.
Hannah Willis | Overall ExperienceTerrible customer service. The staff act like you're not even there and continue to talk to one another. There was a man training/explaining to another employee how to do something while completely ignoring me, while I'm waiting for 10 min, in 90 degree weather. Train your staff after hours please.
Adrienne Myton | First ImpressionsThe staff at Bexley was excellent. Can't ask for a better experience. Well done.
Miguel Gonzalez | Overall ExperienceThis is our third time renting from uhaul on alum Creek. Every time we have been happy. We did not have a reservation for whatever wanted but we ended up getting the truck we wanted because the staff did a quick clean for a truck that was just brought in
Eric Rougton | Overall ExperienceVery helpful staff!
John Hawk | Overall ExperienceBlessed Adventure completed...... A'se
SAMUEL FENTRESS | First ImpressionsThank you, Uhaul 🤗
Denise Sanders | Overall ExperienceThe salesman that helped us was extremely friendly and helpful.
Jeanne Maguire | First ImpressionsNicole was very helpful. Great customer service to both team members on duty.
Andre Williams | First ImpressionsExcellent customer service
Terrance McMillon | Overall ExperienceFast and easy
Domanique Mccaskill | First ImpressionsExpensive...
Tanya Triplett | Overall ExperienceNo comment
Latasha Portman | Overall ExperienceStaff friendly
Lenge Stephens | Overall ExperienceWas very courteous & helpful I appreciated it
Miranda Richeson | First ImpressionsGood morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...
Tanya Triplett | First ImpressionsThanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗
Gayle Perkins | First ImpressionsPersonnel great!
alice kennedy | First ImpressionsI am happy
Clive Jay | Overall ExperienceGreat service!
alice kennedy | First ImpressionsWe appreciate your service thank you for letting us make this possible
Harold Winton | First ImpressionsThis was about as helpful as any moving company could have been,
Dustin Micheli | First ImpressionsVery Welcoming!! Nice and Clean
telthia johnson | First ImpressionsGreat customer service
Terrance McMillon | First Impressionswhen I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul
Tom Burchfield | Overall ExperienceGreat facility, clean, easy to access.
EVIN HATCH | Overall ExperienceMade mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call
Brock Arocha | Overall Experiencethe staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley
Angel Crowley | First ImpressionsFast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!
Steve Ritzenthaler | First ImpressionsVery friendly people working there. The place is very clean and secure.
Jeffrey Armstrong | First ImpressionsIf it ever comes a time where I will need another storage, this one will be my # 1 choice. Thank you
Shanique Bronaugh | Overall ExperienceJustin was very helpful in getting me all of the information I needed.
EVIN HATCH | First ImpressionsDid some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage
GREG SAUNDERS | Overall ExperienceGreat
Gregory Simmons | Overall ExperienceWhen i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem
LATOYA SMITH | Overall ExperienceVery pleased with my experience. The facility is very clean and the staff was very friendly and kind.
Vanessa Brogsdale | First ImpressionsUhaul at Bexley have me the best service ever. Very clean and well maintained
paulette warfield | Overall ExperienceThis is a great facility!
Rhonda Toner | Overall ExperienceGreat location and friendly staff.
melvin gamble | Overall ExperienceI think you should have full access it says 24 hours that's all
Annette Clay | Overall ExperienceNo additional comments.
Sean Orourke | Overall ExperienceSuper clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.
Elaine Moehring | Overall ExperienceHorrible horrible horrible
Brandon Brown | Reservation